Excellent 8.9
Based on 3398 reviews

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About Shangri-la Hotel

Description

With an enviable location close to Kuala Lumpur's commercial and entertainment districts, Shangri-la Hotel is ideally placed for exploring the city. The nearby metro station connects to Chinatown and Central Market, while the shopping malls at Bukit Bintang and KLCC are easily accessible. This wonderful property sits within the beautiful lush gardens and boasts 662 magnificent rooms with up-to-date furnishings and amenities. One of the very best in the area, Shangri-la Hotel offers a Horizon Club that caters to business travelers by offering the best accommodation units and personalized service. Guests can also dine at the award winning restaurants on-site. It's no doubt this is an extraordinary place of stay!
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Dart board
  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket service
  • Tours
  • Yoga room

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Convenience store
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Gift/souvenir shop
  • Laundromat
  • Laundry service
  • Lockers
  • Luggage storage
  • Newspapers
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Access

  • Check-in/check-out [express]
  • Check-in/check-out [private]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Malay
  • Tamil
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 350 MYR
Breakfast Charge (when not included in room rate): 77 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1 Km
Distance to Airport: 45 Km
Internet Usage Fee: 0 MYR
Non-Smoking Rooms / Floors: YES
Number of Bars: 3
Number of Floors: 28
Number of Restaurants: 9
Number of Rooms : 662
Parking Fee (per day): 0 MYR
Reception Open Until: 12:00AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1984
Year Hotel Last Renovated: 2009
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Recent customer comments

Filter by traveler type
Excellent



based on 3398 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.7
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Siti from Singapore
Couples
Deluxe King Room
Stayed 2 nights in September 2016
The Best Hotel In KL
Stayed at ShangRi La Kuala Lumpur to celebrate our wedding anniversary. We were greeted with friendly staffs, lovely room with a surprise cake. Will definately come again and will be our No.1 choice to stay in Kuala Lumpur. Thumbs up ShangRi La
Reviewed September 23, 2016
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stephen from Australia
Couples
Deluxe King
Stayed 4 nights in September 2016
Was a great place to stay for 4 nights
Nothing bad to say about the stay. Was great location and room was nice. Will stay again in the future.
Reviewed September 18, 2016
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siew from Malaysia
Families with young children
Deluxe King
Stayed one night in September 2016
Needs refurbishing
The furniture in the room was jaded. Pool was very dirty and badly maintained. A disappointing stay
Reviewed September 18, 2016
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Jack from Singapore
Couples
Executive King Room
Stayed 2 nights in February 2016
Nice 5* but pricy
Within walking distance to KLCC. Lots of eateries around. Breakfast is not bad.
Reviewed September 16, 2016
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David from United States
Couples
Deluxe King
Stayed 4 nights in July 2016
Great stay in Kuala Lumpur
This was our first trip to Kuala Lumpur, but our second stay in a Shangri-La hotel. The accommodations and staff were wonderful, and the location was perfect, right between the KL Tower and the Petronas Towers, with plenty of places to eat and drink and shop in between. Also a short walk to a monorail station which was also very convenient for getting around. I can't say enough good things about Shangri-La hotels, we will intend to try and stay with them whenever we travel.
Reviewed September 15, 2016
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ryan from United States
Couples
Executive King Room
Stayed 3 nights in September 2016
Expected more
Rooms seemed dated and hallway carpets had stains. It had an old 1990s used to be a smoking hotel smell to it. Bed was like a rock. I expected more. Bathroom was nice. But overall it wasnt even been close to the two different Fairmonts and Conrad I have stayed at on his trip. I can't say I'd be inclined to stay at another Shangri-la based on this experience.
Reviewed September 13, 2016
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Tzjiun from Taiwan
Business travelers
Executive Suite
Stayed 3 nights in July 2016
Nice
Very nice.
Reviewed September 13, 2016
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Monika from
Groups
Executive Suite
Stayed 2 nights in September 2016
One word is enough to express my feel with shangrila-Amazing
Everything including staff was too good. Like it very much and surely visit in future as well. Also will suggest to my frnds and family
Reviewed September 13, 2016
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Shin from Malaysia
Couples
Executive King Room
Stayed one night in September 2016
Luxury Hotel 5 Star Services
Location of the hotel is super right at the heart of Kuala Lumpur. Good services, friendly staff. The breakfast variety is amazing!
Reviewed September 13, 2016
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LEONG from Malaysia
Couples
Premier Selection Suite King
Stayed one night in September 2016
No comment
No comment
Reviewed September 12, 2016
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