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About Shangri-La Hotel


Resting in the western area of the second largest city in Indonesia, Surabaya, the award-winning Shangri-La Hotel offers great convenience and access to the most luxurious shopping mall in the city. Aside from its prime location, this 5-star property also boasts a restful environment with lush green tropical settings and generous outdoor space. With its advantageous central spot, guests will have easy access to golf courses, the city’s central business district, and the international airport. Back at the hotel, guests may select from a fine list of guestrooms, all facilitated with contemporary amenities such as a deluxe plasma television, DVD entertainment system, as well as in-room wired Internet and Wi-Fi access. Their Horizon Club rooms provide quality business services while the Horizon Club Lounge serves cool beverages round-the-clock. Relax and rejuvenate in the hotel spa or keep fit in their fitness center and swimming pool. Simply keep in mind that Shangri-La Hotel will without doubt enhance your vacation in Surabaya.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court(s)
  • Ticket service
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Convenience store
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Gift/souvenir shop
  • Infirmary
  • Laundry service
  • Luggage storage
  • Newspapers
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Playground
  • Swimming pool [kids]


  • Check-in/check-out [express]
  • Check-in/check-out [private]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s) Stay for free if using existing bedding.
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 550000 IDR
Breakfast Charge (when not included in room rate): 266200 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 25. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 17
Number of Restaurants: 6
Number of Rooms : 368
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
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Recent customer comments

Filter by traveler type

based on 321 reviews
  • Cleanliness 8.5
  • Facilities 8.6
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 8.2
Sort by

lim from Malaysia
Horizon Deluxe
Stayed 1 night in July 2016
Awesome! The staffs were friendly and service excellent!
Reviewed September 26, 2016

lukito from Indonesia
Business travelers
Stayed 1 night in September 2016
Great place to stay
Convinient place to stay
Reviewed September 19, 2016

yohana from Indonesia
Business travelers
Executive With Breakfast
Stayed 2 nights in May 2016
pleasant stay
good variety of food for breakfast and others
Reviewed September 09, 2016

yohana from Indonesia
Business travelers
Stayed 1 night in May 2016
pleasant stay
great ambience, great food variety
Reviewed September 09, 2016

yohana from Indonesia
Business travelers
Stayed 2 nights in May 2016
pleasant stay
Great ambience, great service, great facilities
Reviewed September 09, 2016

Eric from Malaysia
Stayed 2 nights in April 2016
good location , friendly owner
good location , friendly owner
Reviewed August 21, 2016

Preben from Denmark
Club King Room
Stayed 3 nights in August 2016
Nice beautiful old Hotel
The atmosphere in this Hotel is so nice, The Restaurants are excellent, a real nice place to spend a long weekend. The only thing I was not happy about was the staff in the Buffet Restaurant, they were way below standard
Reviewed August 11, 2016

Philip from Australia
Stayed 3 nights in July 2016
Absolutely fabulous staff; rooms need refreshing, particularly bathroom
All staff we encountered were first rate. Exceptional customer service from reception, duty manager, Horizon lounge staff, in particular Alfi, and Ryo as concierge - the latter on a training placement, and we expect will have an excellent future in the hospitality industry. Thank you to all staff. Truly brilliant service.
Reviewed August 04, 2016

Vernon from Singapore
Stayed 1 night in July 2016
No Positive Experience
Don't have a positive experience as people are not serving from the heart. Very robotic smile and service.
Reviewed July 19, 2016

Benjamin from United States
Families with young children
Deluxe Double or Twin Room
Stayed 1 night in June 2016
Great hotel
We enjoyed the stay. Good food, good pool, classy rooms. Very well built hotel, and a standout in Surabaya.
Reviewed July 06, 2016


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