Shangri-La Hotel
Shangri-La Hotel
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Deluxe - Bed Shangri-La Hotel
Deluxe - Bed
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Lobby Shangri-La Hotel
Lobby
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Lobby Shangri-La Hotel
Lobby
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Interior view Shangri-La Hotel
Interior view
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Location
Excellent
8.3
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Shangri-La Hotel

Stay in the heart of Surabaya
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Excellent
From 460 reviewsSee what guests said
8.4
Recommended by 94% of guests
  • Airport transfer

  • Heart of the city

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.5
Excellent
Room comfort & quality
Horizon Deluxe
Horizon Deluxe
...
  • City view
  • 35 m²/377 ft²
  • 1 queen bed
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Executive King Bed
Executive King Bed
...
  • City view
  • 49 m²/527 ft²
  • 1 king bed
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Deluxe
Deluxe
...
  • City view
  • 35 m²/377 ft²
  • 2 single beds and 1 double ...
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Executive Suite
Executive Suite
...
  • 180 m²/1938 ft²
  • Executive lounge access
  • 1 super king bed
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Horizon Executive
Horizon Executive
...
  • 49 m²/527 ft²
  • Shower
  • 1 super king bed
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Double Deluxe
Double Deluxe
...
  • 49 m²/527 ft²
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Double Or Twin Executive
Double Or Twin Executive
...
  • 49 m²/527 ft²
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Double Or Twin Deluxe
Double Or Twin Deluxe
...
  • 36 m²/388 ft²
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Single Executive
Single Executive
...
  • 36 m²/388 ft²
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Single Deluxe
Single Deluxe
...
  • 36 m²/388 ft²
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More about Shangri-La Hotel

More about Shangri-La Hotel

An overview

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Nearest essentials

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What they offer

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What's nearby

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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (460)Booking.com Reviews (103)
8.4
Excellent
Read reviews from:
Cleanliness8.6
Facilities8.8
Location8.3
Room comfort and quality8.5
Service8.6
Value for money7.9
Provided by verified guests of Agoda
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Room type
Executive King Bed
Deluxe
Horizon Deluxe
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Showing 375 verified guest comments
12345
9.2
Yolanda from Indonesia
Family with young children
Deluxe
Stayed 1 night in May 2018
Hotel room just got renovations”
Food is great, hotel room just got renovations. Its clean, new, very cozy, bed also got change to the new one.
Reviewed May 09, 2018
8.4
Tiffany from Indonesia
Family with young children
Deluxe
Stayed 2 nights in March 2018
Lives up to its shangrila reputation”
Probably one of the best value shangrilas around the world. Really can’t complain. Rooms seem to be newly renovated. I broke my ankle and staff really went out of their way to assist including getting my food at their lunch buffet! Look out for their promotions as I missed the 30percent off F&B credit which would have been a bonus. Pool was not the best (for kids) and they don’t have a kids club but the service and everything else makes up for it. Will stay here again next time we are in Surabaya.
Reviewed March 31, 2018
9.6
Wai from Malaysia
Business traveler
Executive King Bed
Stayed 1 night in March 2018
Friendly staff.”
Top class service.
Reviewed March 29, 2018
10.0
James from Indonesia
Couple
Deluxe
Stayed 1 night in November 2017
Nice hotel. Kind of expensive, but its Singapore...”
We are ShangriLa Gold Circle Members and we always stay at the Shang. The only negative is the food in the downstairs restaurant. The food was poor quality and the wait staff is overwhelmed by hotel guests.
Reviewed March 19, 2018
10.0
endro from Indonesia
Business traveler
Deluxe
Stayed 1 night in February 2018
none”
none
Reviewed February 21, 2018
10.0
huyoenoes from Indonesia
Family with young children
Executive King Bed
Stayed 2 nights in December 2017
good”
good
Reviewed February 08, 2018
10.0
mariana from Indonesia
Family with young children
Deluxe
Stayed 1 night in January 2018
99”
All is PERFECT!!!!! Thank u Shanrilla
Reviewed January 16, 2018
8.8
Diah from Indonesia
Solo traveler
Deluxe
Stayed 1 night in January 2018
Good hotel undergoing renovation”
in the beginning the hotel gave a room next to a renovation area, so the sound was quite loud. but they upgraded the room and we had bigger and better room. the renovated room was really beautiful and well designed. the food can be better though.
Reviewed January 06, 2018
9.6
Cun from Indonesia
Couple
Deluxe
Stayed 1 night in December 2017
Newly renovated”
Great location Newly renovated rooms Good restaurant choices Quiet and clean Fast check in and check out
Reviewed January 02, 2018
9.2
Qader from Singapore
Family with young children
Deluxe
Stayed 1 night in December 2017
Top Class Service and Facilities”
Service was just top class. Practically all staff were very helpful and friendly. The lobby lounge is huge and beautiful, very comfortable. Loved the stay.
Reviewed December 31, 2017
12345
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