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Shangri-La Surabaya
Shangri-La Surabaya
Shangri-La Surabaya
Shangri-La Surabaya
Shangri-La Surabaya
Shangri-La Surabaya
Shangri-La Surabaya

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8.7

Excellent

1,020 reviews

1,020 reviews

Housekeeping18
Food & Dining7
Breakfast7
See map

8.6

Excellent

Location rating score

Excellent location - 2.1 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Ciputra World Surabaya

520 m

Ciputra World Mall

540 m

Popular landmarks
Surabaya Town Square

1.7 km

Surabaya's Zoo

2.5 km

Bungkul Park

2.7 km

Tunjungan Plaza

4.1 km

Monkasel (Submarine Monument)

4.2 km

Closest landmarks
Desperados Bar

150 m

Embassy of China

260 m

Museum 45

640 m

Puskesmas Pembantu Gunungsari

760 m

Posyandu Sartika

790 m

Shangri-La Surabaya

Jl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, Indonesia, 60256, Surabaya Center, Surabaya, Indonesia, 60256 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Currency exchange

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.3
Distance to city center5. Km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport12.6 km

Rooms available at Shangri-La Surabaya

Excellent
Room comfort & quality

8.5

Executive Suite
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Executive King Room
...
  • Room size: 49 m²/527 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive King Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Deluxe King Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Horizon Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • Shower
Enter dates to see prices
Horizon Club Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Surabaya?

Shangri-La Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 600000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Surabaya has a car park available for guests. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Surabaya?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Shangri-La Surabaya. A selection of food types including full american, halal and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 332750 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shangri-La Surabaya?

Shangri-La Surabaya features 6 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and salad are served using only quality ingredients. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Shangri-La Surabaya?

Both indoor and outdoor venues are available to choose for your special gathering. Small or intimate events like birthday parties and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Shangri-La Surabaya?

On-site venues and convenient event services make Shangri-La Surabaya an ideal choice for hosting events such as seminars, corporate events and meetings. All available venues come in different styles and sizes and can accommodate up to 2000 people. An extensive range of facilities and services including free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Shangri-La Surabaya?

Shangri-La Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Shangri-La Surabaya?

Shangri-La Surabaya is located in Surabaya Center, famous for good restaurants such as Citilites Skyclub and Bistro, Shang Palace and Nishimura.

What popular shopping places are close to Shangri-La Surabaya?

Shangri-La Surabaya is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Shangri-La Surabaya?

Shangri-La Surabaya is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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Explore the neighborhood

What people love about Shangri-La Surabaya

  • 10

    Exceptional

    "For business and family, it's best"

    Deni

    |

    January 26, 2022

  • 10

    Exceptional

    "The best place for staycation"

    potato

    |

    January 8, 2022

  • 10

    Exceptional

    "For the price paid, I would say it is very well spent."

    Samto

    |

    May 21, 2021

Property ranking|Compared to 824 Surabaya properties
See all rankings
Room comfort score
8.5/10
Room size
46 sqm.
Cleanliness score
8.9/10
Service score
8.8/10
Better than
99
%
of Surabaya properties
Bigger than
95
%
of Surabaya properties
Better than
93
%
of Surabaya properties
Better than
92
%
of Surabaya properties
Overall rating:

8.7

Excellent
786 reviews
Cleanliness
8.9
Facilities
8.9
Location
8.6
Read all reviews >
What travelers say they love:
Food, entertainment, all so perfect for me.
Samto from Indonesia
Solo traveler
More about Shangri-La Surabaya

More about Shangri-La Surabaya

Shangri-La Surabaya

Never miss a single attraction in Surabaya when staying at Shangri-La Surabaya. Getting around in Surabaya is easy when staying at this hotel, strategically placed right in the heart of the city.
Have a hassle-free trip while enjoying the services and amenities offered by Shangri-La Surabaya. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Surabaya even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Shangri-La Surabaya thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Shangri-La Surabaya from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Shangri-La Surabaya even come with extra design features such as a separate living room. In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Shangri-La Surabaya begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're selective about eating, don't worry! Shangri-La Surabaya has a selection of cuisine types including kosher and halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub. Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Recreational facilities at Shangri-La Surabaya are designed for escape and relaxation. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like fishing. Engage in some easy evening fun with other guests with the hotel's ping-pong table, tennis court and golf course on site. Get social at the hotel's games room and shared lounge and TV area, where you can meet other guests.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Shangri-La Surabaya is the perfect spot to explore Surabaya's fascinating cultural sights and attractions. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 4.0 km away.


Reasons to stay here

Facilities at this hotel are rated higher than 96% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 99% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

33 mentions

Housekeeping

27 mentions

Food & Dining

24 mentions

Swimming Pool

21 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Carbon monoxide detector
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • High floor
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Laptop workspace
  • Linens
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

Jamoo Restaurant

  • Cuisine: Indonesian, International
  • Menu: A-la-carte

Shang Palace

  • Cuisine: Chinese
  • Menu: Buffet

Portofino

  • Cuisine: Italian
  • Menu: Buffet

Desperados

  • Cuisine: Mexican
  • Menu: Buffet
Location
Jl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, Indonesia, 60256, Surabaya Center, Surabaya, Indonesia, 60256
Excellent
Location

8.6

Airports

  • Juanda International Airport (SUB)
    12.6 km
  • Abdul Rachman Saleh Airport (MLG)
    71.9 km

Public transportation

  • Wonokromo Railway Station
    2.8 km
  • Margorejo
    3.4 km

Hospital or clinic

  • Puskesmas Pembantu Gunungsari
    760 m

Shopping

  • Tunjungan Plaza
    4.1 km

Convenience store

  • Indomaret
    2.1 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Surabaya Town Square
    1.7 km
  • Surabaya's Zoo
    2.5 km
  • Bungkul Park
    2.7 km
  • Tunjungan Plaza
    4.1 km
  • Monkasel (Submarine Monument)
    4.2 km
  • Masjid Nasional Al Akbar Surabaya
    5.1 km
  • Tugu Pahlawan
    5.5 km
  • Suramadu National Bridge
    6.4 km
  • Sampoerna Museum
    7.0 km
  • Pakuwon Food Festival
    9.7 km

Nearby landmarks

  • Desperados Bar
    150 m
  • Embassy of China
    260 m
  • Ciputra World Surabaya
    520 m
  • Ciputra World Mall
    540 m
  • Museum 45
    640 m
  • Puskesmas Pembantu Gunungsari
    760 m
  • Posyandu Sartika
    790 m
  • Klinik Alma Karya
    920 m
  • Puskesmas Dukuh Kupang
    930 m
  • Golden City Mall
    980 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee600000 IDR
  • Distance from city center5. Km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)332750 IDR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors17
  • Number of restaurants6
  • Number of rooms 380
  • Room voltage220
  • Year property opened1995
  • Most recent renovation2018
Property announcements

Bathtub is not equipped on room type Horizon Deluxe

Reviews of Shangri-La Surabaya from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.9
Facilities8.9
Location8.6
Room comfort and quality8.5
Service8.8
Value for money8.3
High score for Surabaya
Rating
9+ Exceptional (188)
8-9 Excellent (108)
7-8 Very Good (113)
6-7 Good (41)
<6 Below Expectation (32)
Time of the year
Mar - May (107)
Jun - Aug (107)
Sep - Nov (129)
Dec - Feb (139)
All guests (786)
All room types
All languages

Show reviews that mention 

Showing 482 verified guest comments
12345
9.0
Exceptional
Foo from Malaysia
Business traveler
Stayed 1 night in June 2014

A typical Shangri La Quality Hotel”

Many food options, quality fittings, great service

When you book into a Shangri la property you expect quality and this one in Surabaya lives up to the brand. I stayed for one night only and did not have enough time to experience all the hotel has to offer. It is truly a 5 star hotel with several restaurants, huge pool and large spa with sauna steam and jacuzzi. The Gym was impressive as well. The room is well appointed and comfortable. Staff was friendly and well trained. What impressed me most is the free wireless which is available all around the whole hotel and best of all not need to log on again in different places. It has a free shuttle to the mall nearby but the frequency seems a bit limited given the short distance. All in all a very good option when in Surabaya especially if you need to be west side of the city.

Reviewed July 02, 2014

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10.0
Exceptional
EDWARD from Indonesia
Family with young children
Deluxe Twin Room
Stayed 2 nights in December 2018

Probably the most value for money Shangri-La”

Good price for a Shangri-la hotel. Newly renovated room, clean, modern and comfortable. The swimming pool, lobby, lift, is a bit outdated but still on a good maintenance. Strategic location, in the center of west Surabaya. Just opposite the new Ciputra World Mall. Tons of good food, you can ask gojek to deliver it all for you. During my stint, they have problem with water heater, left us with no hot water for a couple hours.

Reviewed January 07, 2019

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10.0
Exceptional
EDWARD from Indonesia
Family with young children
Stayed 9 nights in July 2014

Excellent Stay”

Location, Room Comfort, Spacious Lobby

It was very enjoyable and excellent stay at the Shangri-La Hotel. The location is perfect; It's on one of the business districts in Surabaya, precisely in West Surabaya. The hotel staff were friendly and polite. The bed and pillows were really comfortable. Overall, would not hesitate to stay at the Shangri-La Hotel Surabaya again.

Reviewed September 14, 2014

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10.0
Exceptional
Nur from Singapore
Family with young children
Stayed 2 nights in January 2016

Amazing stay yet again!”

Friendly hotel staff, food variety at Jamoo & the ambiance

This is the second time we're staying at Shangri La Surabaya and we're as impressed by their service as the first time we came. We always look forward to an amazing stay with Shangri La Surabaya and they have not disappointed us at all. They deserve being a 5 star hotel definitely. Thank you Shangri La Surabaya. We'll definitely be back again.

Reviewed January 08, 2016

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8.7
Excellent
Cun from Indonesia
Solo traveler
Stayed 1 night in September 2012

Luxury and comfort”

Luxurious surroundings, comfortable room, many dining choices

As expected from the Shangri-La group of hotels, this hotel is grand and luxurious, with a price to match. I feel generally that the room rate is worth it only if you really spend time at the hotel and enjoy the facilities such as the gym and pool. The restaurants offer many dining option including Chinese, Italian, Japanese and Mexican. The pool is great for families with children. The grand main lobby is perfect for private casual meetings, while the formal conference rooms/dining halls are world class and popular for international conferences and weddings. Nearby is the world class Ciputra World mall and many more dining options along one of the busiest business districts in Surabaya.

Reviewed April 20, 2013

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8.8
Excellent
SYLVIA from Indonesia
Family with teens
Stayed 2 nights in December 2016

15 years ago and still going on”

The last time i went there was ages ago. yet the quality, the service and all were the same. As i booked with agoda, i neglected the breakfast issue, yet as i tried to amend it, the hotel and of course Agoda had helped a lot, i got everything i needed for my stay in a split second. Well i might encourage the management to pay close attention to the food quality, i found rotten salted eggs on my porridge. I would definitely recommend Shangri-la to anybody asking me the best place to stay in Surabaya for leisure purpose.

Reviewed December 13, 2016

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9.7
Exceptional
Jeffrey from United States
Business traveler
Stayed 2 nights in August 2010

Always a Pleasure”

Great and friendly staff, wonderful facilities.
Food could be better.

I've checked into this hotel more than 100 times over the past several years. The staff is wonderful, friendly, and attentive. In my travels throughout Asia, the Shangri La Surabaya has consistently been one of the best hotels that I ever stay at.

Reviewed August 31, 2010

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9.7
Exceptional
Stainley from Indonesia
Business traveler
Stayed 2 nights in December 2009

BEST HOTEL I EVER STAY”

the room is good, the hotel have free internet in each room, good service and staf is very nice too, lounge is great.there is no weakness in this hotel.
i think there is no weakness in this hotel

Shangri-la hotel surabaya is the best hotel that i ever stay.their service is very good and very friendly with customer.the breakfast is good and the staff is very friendly.there is no weakness in this hotel.

Reviewed December 22, 2009

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8.3
Excellent
Deepak from Singapore
Business traveler
Stayed 2 nights in April 2012

Lovely Hotel, Nice location”

Excellent service, Excellent Selectio of Restaurants

The Shangri La Surabaya does justice to the Shangri La brand in terms of it's high level of service and excellent selection of restaurants in the hotel its signature Chinese restaurant the Shang palace and also it has a great Italian restaurant ie the Portico However the hotel is run down and is badly in need a renovation in my opinion. The state of the hotel is not what you would expect when you stay at a Shangri la property

Reviewed April 23, 2012

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8.3
Excellent
Effendi from Indonesia
Couple
Stayed 1 night in April 2012

Lovely hotel and good service”

Big room

Even though the stay was only for 1 night, but the service was great and we had lovely time in this hotel. The reception staff was always pleasant and polite, willing to assist in any query that you may have. The room was big and comfy. Shangri La Surabaya has consistently been one of the best hotels that I ever stay at and we would stay in this hotel again in the future.

Reviewed July 13, 2012

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10.0
Exceptional
Peter from Australia
Couple
Stayed 2 nights in June 2012

Beautiful Hotel,comfortable room,Good service.”

Pure Luxury

My first visit to Surabaya. Will not bother to look for another hotel for my next visit. Will definately stay at Shangri-La again. Great in house entertainment.

Reviewed July 14, 2012

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9.3
Exceptional
Foo from Malaysia
Business traveler
Stayed 2 nights in February 2012

marvelous hotel with veyr friendly service”

attentiveness of staff and one stop hotel facilities

feel comfortable and safe in the compound of the hotel; which provide many facilities. staff are veyr friendly and helpful, courteuos and let you feel at home. Concierce arrangment has been fantastic. Will return to this preferbale hotel in Surabaya whenever there si oppotunity to do so. Will recommend to all other friends and counterpart to stay at this hotel in Surabaya.

Reviewed February 28, 2012

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9.6
Exceptional
SER from Singapore
Couple
Deluxe Twin Room
Stayed 1 night in May 2019

Great Stay! ”

Hotel overall does not look very new to us but the newly renovated amazed us! Great and comfortable stay in Shangri-La! Room were nice and cozy. Best Wifi ever! Check in process was smooth and nice. Tight security at hotel entrance which we can understand and makes us safe staying there. Just a slight comment on the checking out. No one was there to assist us on our luggage while we are waiting for our Friend to pick us up even though we saw them talking and there were no other hotel guests. We had to do it ourselves and this should not be the case for a 5 star hotel. Overall was great and will stay again!

Reviewed May 27, 2019

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10.0
Exceptional
Johnny from Singapore
Couple
Stayed 1 night in December 2018

5 Star Experience at Good Value”

It was a very pleasant stay. We actually arrivd early in the morning (10:30am), but the friendly front staff checked us in with no issue. The lobby is grand and was aptly decorated with tasteful Christmas decor at the time, including a life size ginger bread house. The room was slightly smaller than the other five star hotel we stayed at, but it was more than sufficient for a single night stay. The bed and the sheets were comfortable, and the curtains blocked the sunlight really well, making for a sleep any time of the day. A solid hotel for our first experience at a Shangri-la property.

Reviewed January 01, 2019

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10.0
Exceptional
Andrew from Indonesia
Couple
Deluxe King Room
Stayed 1 night in December 2020

Great and comfortable”

Im enjoying my stay at Shangri-La Surabaya, clean room, comfort bed, good location and I get very late checkout ... so Its like a bonus 👍🏻

Reviewed December 21, 2020

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Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

Responded December 21, 2020
Shangri-La Surabaya
10.0
Exceptional
Cun from Indonesia
Couple
Stayed 1 night in February 2012

world class hotel”

spacious room, amenities, restaurants, great service

i expected no less from a shangrila hotel, and was not disappointed. front desk service was prompt, attentive and courteous without losing efficiency. the room is clean and well appointed. cleaning staff was meticulous and pleasant. wonderful restaurants to choose from: italian, japanese, chinese, international buffet, they are some of the best restaurants in surabaya. definitely well worth the stay.

Reviewed February 08, 2012

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9.6
Exceptional
Wan from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in October 2019

Wonderful”

I love to stay at Shangri-la and will come back again next time! The staff is very friendly and facilities are so complete in this hotel. We have our Lunch and Dinner at the hotel, very convenience. Price are reasonable with the member discount.

Reviewed October 09, 2019

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9.3
Exceptional
Chris from United Kingdom
Business traveler
Stayed 3 nights in December 2010

Excellent service”

Within minutes many of the staff knew me by name.
The air-conditioning machinery next to the pool is very noisy.

this was my first stay at a shangri-la. the first room i checked in to was a deluxe but i was later upgraded to an executive room because of reformation work in progress close to my initial room. if i were to return there i would definitely book the executive room as the extra space and extra window area is well worth the extra. the hotel staff are absolutley amazing and the buffet breakfast was excellent value.

Reviewed December 22, 2010

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9.3
Exceptional
Peter from Australia
Business traveler
Stayed 1 night in October 2009

Stay on 22nd Oct”

Nice location, great rooms, opulent feel about the hotel, breakfast buffet
Nothing

My stay at the Shangri-La Hotel was a good experience, was upgraded on arrival because they could not provide a double, nice touch, staff were efficient and helpful, excellent value for a true 5 star hotel, breakfast buffet was one the best experienced, freshly squeezed juice while you wait is always nice

Reviewed October 30, 2009

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9.3
Exceptional
Martin from Australia
Group
Stayed 4 nights in February 2013

A wonderful experience”

Service and facilities

from the minute we arrived at the airport and were met by shangri la staff to the time they drove us back to the airport, checked us in and waved us on our way we were treated like royalty - the staff are amazing, friendly and helpful. the hotel has everything you need for a wonderful relaxing holiday. top marks for a wonderful experience

Reviewed February 26, 2013

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