8.6

Excellent
/10
(1,031 reviews)See what guests said
Highly rated by guests – 92% would recommend
Highly rated by guests – 92% would recommend
Housekeeping18
Food & Dining7
Breakfast7
See map

8.5

Excellent

Location rating score

Excellent location - 2.1 kilometers from city center
Popular neighborhood
Parking
FREE
Popular landmarks
Surabaya Town Square 1.7 km
Surabaya's Zoo 2.5 km
Bungkul Park 2.7 km
Tunjungan Plaza 4.1 km
Monkasel (Submarine Monument) 4.2 km
Masjid Nasional Al Akbar Surabaya 5.1 km
Tugu Pahlawan 5.5 km
Suramadu National Bridge 6.4 km
Sampoerna Museum 7.0 km
Pakuwon Food Festival 9.7 km
Nearby landmarks
Desperados Bar 150 m
Embassy of China 260 m
Ciputra World Surabaya 520 m
Ciputra World Mall 540 m
Museum 45 640 m
Puskesmas Pembantu Gunungsari 760 m
Posyandu Sartika 790 m
Klinik Alma Karya 920 m
Puskesmas Dukuh Kupang 930 m
Golden City Mall 980 m
Shangri-La Surabaya

"Excellent hotel with great facility and staff."

Bayg - June 10, 2019
 Shangri-La Surabaya
Interior view Shangri-La Surabaya
Interior view Shangri-La Surabaya
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Free Wi-Fi

Shangri-La Surabaya

Jl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, Indonesia, 60256, Surabaya Center, Surabaya, Indonesia, 60256 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Located in heart of Surabaya

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.3
Distance to city center5. Km
Location rating8.5
Nearest airportJuanda International Airport (SUB)
Distance to airport12.6 km

Rooms available at Shangri-La Surabaya

Excellent
Room comfort & quality
8.5
Executive Suite
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
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Executive King Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
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Horizon Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
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Deluxe Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
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Horizon Executive King Room
...
  • Room size: 49 m²/527 ft²
  • Separate shower/bathtub
  • 1 king bed
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Deluxe King Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Deluxe King Room
...
  • Room size: 35 m²/377 ft²
  • City view
Enter dates to see prices
Horizon Executive King Room
...
  • Room size: 49 m²/527 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Horizon Deluxe King Room
...
  • Room size: 35 m²/377 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 84 m²/904 ft²
  • Shower and bathtub
  • 1 king bed & 1 sofa bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Surabaya?

A stay at Shangri-La Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Surabaya has a car park available for guests. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental. Shangri-La Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 600000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service.

Is breakfast offered at Shangri-La Surabaya?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Shangri-La Surabaya. A selection of food types including full american, halal and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 332750 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shangri-La Surabaya?

Shangri-La Surabaya features 6 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and salad are served using only quality ingredients. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Shangri-La Surabaya?

Both indoor and outdoor venues are available to choose for your special gathering. Small or intimate events like birthday parties and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Shangri-La Surabaya?

On-site venues and convenient event services make Shangri-La Surabaya an ideal choice for hosting events such as seminars, corporate events and meetings. All available venues come in different styles and sizes and can accommodate up to 2000 people. An extensive range of facilities and services including free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Shangri-La Surabaya?

Shangri-La Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Shangri-La Surabaya

  • 10.0

    Exceptional

    "Food, entertainment, all so perfect for me."

    Samto

    |

    January 8, 2021

  • 8.4

    Excellent
    Staff 

    "Staff was great c/i and c/o went smoothly."

    Grego

    |

    October 6, 2020

  • 8.8

    Excellent

    "Great room with superb bed and pillows."

    Phang

    |

    February 17, 2020

Property ranking|Compared to 706 Surabaya properties
See all rankings
Room comfort score
8.5/10
Room size
40 sqm.
Cleanliness score
8.9/10
Service score
8.8/10
Better than
98
%
of Surabaya properties
Bigger than
97
%
of Surabaya properties
Better than
94
%
of Surabaya properties
Better than
93
%
of Surabaya properties
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Overall rating:

8.6

Excellent
1,031 reviews
Cleanliness
8.9
Facilities
8.9
Location
8.5
Read all reviews >
What travelers say they love:
The place was clean and comfort in the room.
Ricky from Indonesia
Family with young children
More about Shangri-La Surabaya

More about Shangri-La Surabaya

Situated in western Surabaya, the 5-star Shangri-La Surabaya Surabaya provides a resort getaway with its outdoor pool, spa treatments and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. Parking is free and the property also offers free scheduled shuttle service to Ciputra World Shopping Mall and Surabaya Town Square.

Contemporary and luxurious, the air-conditioned rooms are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers.

Shangri-La Surabaya Surabaya is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. There is a spa with a sauna and expert massages. Golf outings at one of the nearby championship courses can be arranged with the property’s staff.

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Most talked about facilities

Breakfast

33 mentions

Housekeeping

27 mentions

Food & Dining

24 mentions

Swimming Pool

21 mentions

What they offer

8.0

Very good
Staff 

"GM is very friendly and staff is also good ."

yang

|

June 8, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Buffet

Restaurants on site

Jamoo Restaurant
Cuisine:Indonesian, International
Menu:A-la-carte
Shang Palace
Cuisine:Chinese
Menu:Buffet
Portofino
Cuisine:Italian
Menu:Buffet
Desperados
Cuisine:Mexican
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Shangri-La Surabaya from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.9
Facilities8.9
Location8.5
Room comfort and quality8.5
Service8.8
Value for money8.3
High score for Surabaya
Rating
9+ Exceptional (184)
8-9 Excellent (108)
7-8 Very Good (113)
6-7 Good (40)
<6 Below Expectation (32)
Time of the year
Mar - May (105)
Jun - Aug (107)
Sep - Nov (129)
Dec - Feb (136)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
All guests (775)
All room types
All languages

Show reviews that mention 

Showing 477 verified guest comments
12345
9.0
Exceptional
Foo from Malaysia
Business traveler
Stayed 1 night in June 2014

A typical Shangri La Quality Hotel”

Many food options, quality fittings, great service

When you book into a Shangri la property you expect quality and this one in Surabaya lives up to the brand. I stayed for one night only and did not have enough time to experience all the hotel has to offer. It is truly a 5 star hotel with several restaurants, huge pool and large spa with sauna steam and jacuzzi. The Gym was impressive as well. The room is well appointed and comfortable. Staff was friendly and well trained. What impressed me most is the free wireless which is available all around the whole hotel and best of all not need to log on again in different places. It has a free shuttle to the mall nearby but the frequency seems a bit limited given the short distance. All in all a very good option when in Surabaya especially if you need to be west side of the city.

Reviewed July 02, 2014

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10.0
Exceptional
EDWARD from Indonesia
Family with young children
Deluxe Twin Room
Stayed 2 nights in December 2018

Probably the most value for money Shangri-La”

Good price for a Shangri-la hotel. Newly renovated room, clean, modern and comfortable. The swimming pool, lobby, lift, is a bit outdated but still on a good maintenance. Strategic location, in the center of west Surabaya. Just opposite the new Ciputra World Mall. Tons of good food, you can ask gojek to deliver it all for you. During my stint, they have problem with water heater, left us with no hot water for a couple hours.

Reviewed January 07, 2019

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10.0
Exceptional
EDWARD from Indonesia
Family with young children
Stayed 9 nights in July 2014

Excellent Stay”

Location, Room Comfort, Spacious Lobby

It was very enjoyable and excellent stay at the Shangri-La Hotel. The location is perfect; It's on one of the business districts in Surabaya, precisely in West Surabaya. The hotel staff were friendly and polite. The bed and pillows were really comfortable. Overall, would not hesitate to stay at the Shangri-La Hotel Surabaya again.

Reviewed September 14, 2014

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10.0
Exceptional
Nur from Singapore
Family with young children
Stayed 2 nights in January 2016

Amazing stay yet again!”

Friendly hotel staff, food variety at Jamoo & the ambiance

This is the second time we're staying at Shangri La Surabaya and we're as impressed by their service as the first time we came. We always look forward to an amazing stay with Shangri La Surabaya and they have not disappointed us at all. They deserve being a 5 star hotel definitely. Thank you Shangri La Surabaya. We'll definitely be back again.

Reviewed January 08, 2016

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8.7
Excellent
Cun from Indonesia
Solo traveler
Stayed 1 night in September 2012

Luxury and comfort”

Luxurious surroundings, comfortable room, many dining choices

As expected from the Shangri-La group of hotels, this hotel is grand and luxurious, with a price to match. I feel generally that the room rate is worth it only if you really spend time at the hotel and enjoy the facilities such as the gym and pool. The restaurants offer many dining option including Chinese, Italian, Japanese and Mexican. The pool is great for families with children. The grand main lobby is perfect for private casual meetings, while the formal conference rooms/dining halls are world class and popular for international conferences and weddings. Nearby is the world class Ciputra World mall and many more dining options along one of the busiest business districts in Surabaya.

Reviewed April 20, 2013

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8.8
Excellent
SYLVIA from Indonesia
Family with teens
Stayed 2 nights in December 2016

15 years ago and still going on”

The last time i went there was ages ago. yet the quality, the service and all were the same. As i booked with agoda, i neglected the breakfast issue, yet as i tried to amend it, the hotel and of course Agoda had helped a lot, i got everything i needed for my stay in a split second. Well i might encourage the management to pay close attention to the food quality, i found rotten salted eggs on my porridge. I would definitely recommend Shangri-la to anybody asking me the best place to stay in Surabaya for leisure purpose.

Reviewed December 13, 2016

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9.7
Exceptional
Jeffrey from United States
Business traveler
Stayed 2 nights in August 2010

Always a Pleasure”

Great and friendly staff, wonderful facilities.
Food could be better.

I've checked into this hotel more than 100 times over the past several years. The staff is wonderful, friendly, and attentive. In my travels throughout Asia, the Shangri La Surabaya has consistently been one of the best hotels that I ever stay at.

Reviewed August 31, 2010

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9.7
Exceptional
Stainley from Indonesia
Business traveler
Stayed 2 nights in December 2009

BEST HOTEL I EVER STAY”

the room is good, the hotel have free internet in each room, good service and staf is very nice too, lounge is great.there is no weakness in this hotel.
i think there is no weakness in this hotel

Shangri-la hotel surabaya is the best hotel that i ever stay.their service is very good and very friendly with customer.the breakfast is good and the staff is very friendly.there is no weakness in this hotel.

Reviewed December 22, 2009

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8.3
Excellent
Deepak from Singapore
Business traveler
Stayed 2 nights in April 2012

Lovely Hotel, Nice location”

Excellent service, Excellent Selectio of Restaurants

The Shangri La Surabaya does justice to the Shangri La brand in terms of it's high level of service and excellent selection of restaurants in the hotel its signature Chinese restaurant the Shang palace and also it has a great Italian restaurant ie the Portico However the hotel is run down and is badly in need a renovation in my opinion. The state of the hotel is not what you would expect when you stay at a Shangri la property

Reviewed April 23, 2012

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8.3
Excellent
Effendi from Indonesia
Couple
Stayed 1 night in April 2012

Lovely hotel and good service”

Big room

Even though the stay was only for 1 night, but the service was great and we had lovely time in this hotel. The reception staff was always pleasant and polite, willing to assist in any query that you may have. The room was big and comfy. Shangri La Surabaya has consistently been one of the best hotels that I ever stay at and we would stay in this hotel again in the future.

Reviewed July 13, 2012

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10.0
Exceptional
Peter from Australia
Couple
Stayed 2 nights in June 2012

Beautiful Hotel,comfortable room,Good service.”

Pure Luxury

My first visit to Surabaya. Will not bother to look for another hotel for my next visit. Will definately stay at Shangri-La again. Great in house entertainment.

Reviewed July 14, 2012

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9.3
Exceptional
Foo from Malaysia
Business traveler
Stayed 2 nights in February 2012

marvelous hotel with veyr friendly service”

attentiveness of staff and one stop hotel facilities

feel comfortable and safe in the compound of the hotel; which provide many facilities. staff are veyr friendly and helpful, courteuos and let you feel at home. Concierce arrangment has been fantastic. Will return to this preferbale hotel in Surabaya whenever there si oppotunity to do so. Will recommend to all other friends and counterpart to stay at this hotel in Surabaya.

Reviewed February 28, 2012

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9.6
Exceptional
SER from Singapore
Couple
Deluxe Twin Room
Stayed 1 night in May 2019

Great Stay! ”

Hotel overall does not look very new to us but the newly renovated amazed us! Great and comfortable stay in Shangri-La! Room were nice and cozy. Best Wifi ever! Check in process was smooth and nice. Tight security at hotel entrance which we can understand and makes us safe staying there. Just a slight comment on the checking out. No one was there to assist us on our luggage while we are waiting for our Friend to pick us up even though we saw them talking and there were no other hotel guests. We had to do it ourselves and this should not be the case for a 5 star hotel. Overall was great and will stay again!

Reviewed May 27, 2019

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10.0
Exceptional
Johnny from Singapore
Couple
Stayed 1 night in December 2018

5 Star Experience at Good Value”

It was a very pleasant stay. We actually arrivd early in the morning (10:30am), but the friendly front staff checked us in with no issue. The lobby is grand and was aptly decorated with tasteful Christmas decor at the time, including a life size ginger bread house. The room was slightly smaller than the other five star hotel we stayed at, but it was more than sufficient for a single night stay. The bed and the sheets were comfortable, and the curtains blocked the sunlight really well, making for a sleep any time of the day. A solid hotel for our first experience at a Shangri-la property.

Reviewed January 01, 2019

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10.0
Exceptional
Andrew from Indonesia
Couple
Deluxe King Room
Stayed 1 night in December 2020

Great and comfortable”

Im enjoying my stay at Shangri-La Surabaya, clean room, comfort bed, good location and I get very late checkout ... so Its like a bonus 👍🏻

Reviewed December 21, 2020

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Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

Responded December 21, 2020
Shangri-La Surabaya
10.0
Exceptional
Cun from Indonesia
Couple
Stayed 1 night in February 2012

world class hotel”

spacious room, amenities, restaurants, great service

i expected no less from a shangrila hotel, and was not disappointed. front desk service was prompt, attentive and courteous without losing efficiency. the room is clean and well appointed. cleaning staff was meticulous and pleasant. wonderful restaurants to choose from: italian, japanese, chinese, international buffet, they are some of the best restaurants in surabaya. definitely well worth the stay.

Reviewed February 08, 2012

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9.6
Exceptional
Wan from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in October 2019

Wonderful”

I love to stay at Shangri-la and will come back again next time! The staff is very friendly and facilities are so complete in this hotel. We have our Lunch and Dinner at the hotel, very convenience. Price are reasonable with the member discount.

Reviewed October 09, 2019

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9.3
Exceptional
Chris from United Kingdom
Business traveler
Stayed 3 nights in December 2010

Excellent service”

Within minutes many of the staff knew me by name.
The air-conditioning machinery next to the pool is very noisy.

this was my first stay at a shangri-la. the first room i checked in to was a deluxe but i was later upgraded to an executive room because of reformation work in progress close to my initial room. if i were to return there i would definitely book the executive room as the extra space and extra window area is well worth the extra. the hotel staff are absolutley amazing and the buffet breakfast was excellent value.

Reviewed December 22, 2010

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9.3
Exceptional
Peter from Australia
Business traveler
Stayed 1 night in October 2009

Stay on 22nd Oct”

Nice location, great rooms, opulent feel about the hotel, breakfast buffet
Nothing

My stay at the Shangri-La Hotel was a good experience, was upgraded on arrival because they could not provide a double, nice touch, staff were efficient and helpful, excellent value for a true 5 star hotel, breakfast buffet was one the best experienced, freshly squeezed juice while you wait is always nice

Reviewed October 30, 2009

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9.3
Exceptional
Martin from Australia
Group
Stayed 4 nights in February 2013

A wonderful experience”

Service and facilities

from the minute we arrived at the airport and were met by shangri la staff to the time they drove us back to the airport, checked us in and waved us on our way we were treated like royalty - the staff are amazing, friendly and helpful. the hotel has everything you need for a wonderful relaxing holiday. top marks for a wonderful experience

Reviewed February 26, 2013

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