Shangri-La Hotel
Shangri-La Hotel
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"Will stay here again next time we are in Surabaya."

Tiffany C.

March 31, 2018

Horizon Deluxe - Bed Shangri-La Hotel
Horizon Deluxe - Bed
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Lobby Shangri-La Hotel
Lobby
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Lobby Shangri-La Hotel
Lobby
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Interior view Shangri-La Hotel
Interior view
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See map Shangri-La Hotel
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Excellent
Location
8.3
See all 47 photos Shangri-La Hotel
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Shangri-La Hotel

Excellent location
Stay in the heart of Surabaya - See what's nearby
Excellent
From 512 reviewsSee what guests said
8.4
Recommended by 95% of guests
Value for money8.0
Distance to city center5. Km
Location rating8.3
Nearest airportJuanda International Airport (SUB)
Distance to airport12.4 km
Has restaurantYes
  • Airport transfer

  • Heart of the city

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
Horizon Deluxe
Horizon Deluxe
...
  • City view
  • 35 m²/377 ft²
  • 1 queen bed
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Executive King Bed
Executive King Bed
...
  • City view
  • 49 m²/527 ft²
  • 1 king bed
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Deluxe
Deluxe
...
  • City view
  • 36 m²/388 ft²
  • 2 single beds or 1 double b...
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Executive Suite
Executive Suite
...
  • 180 m²/1938 ft²
  • Executive lounge access
  • 1 super king bed
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Horizon Executive King Room
Horizon Executive King Room
...
  • 49 m²/527 ft²
  • Shower
  • 1 super king bed
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Double Or Twin Executive
Double Or Twin Executive
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  • 49 m²/527 ft²
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Single Executive
Single Executive
...
  • 36 m²/388 ft²
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Single Deluxe
Single Deluxe
...
  • 36 m²/388 ft²
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Single Deluxe
Single Deluxe
...
  • 36 m²/388 ft²
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Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
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    More about Shangri-La Hotel

    More about Shangri-La Hotel

    "Its very nice hotel to stay for family with children."

    Reviewed December 20, 2017

    Agung from Indonesia

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    Family with young children

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What they offer

    "The lobby lounge is huge and beautiful, very comfortable."

    Qader from Singapore

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    Family with young children
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (512)Booking.com Reviews (129)
    8.4
    Cleanliness8.7
    Facilities8.9
    Location8.3
    Room comfort and quality8.5
    Service8.6
    Value for money8.0
    Provided by verified guests of Agoda
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    Room type
    Executive King Bed
    Deluxe
    Horizon Deluxe
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    Showing 392 verified guest comments
    12345
    10.0
    Exceptional
    poppie from Indonesia
    Business traveler
    Executive King Bed
    Stayed 1 night in September 2018
    100”
    1000
    Reviewed September 14, 2018
    6.4
    Good
    Eui from South Korea
    Business traveler
    Deluxe
    Stayed 3 nights in September 2018
    One of nice hotels in Surabaya”
    Good and convenient
    Reviewed September 10, 2018
    8.8
    Excellent
    Chandramouleeswaran from Malaysia
    Solo traveler
    Deluxe
    Stayed 2 nights in September 2018
    my suggestions to Agoda”
    I made this booking as bed and breakfast. but on arrival hotel tells me breakfast not included. In your confirmation slip you never mention the rate you showed when I made the booking and also not the plan (with breakfast or not etc). now when I made the booking weeks ago how do I remember? you must clearly give all details in the confirmation slip you send by email.
    Reviewed September 08, 2018
    8.0
    Excellent
    Leonard from Indonesia
    Business traveler
    Deluxe
    Stayed 1 night in September 2018
    Great Location in South/West Surabaya”
    Near the toll road. The only problem is that there are no food by walking distance.
    Reviewed September 08, 2018
    8.8
    Excellent
    Rodney from United States
    Family with young children
    Horizon Deluxe
    Stayed 1 night in May 2018
    Cheapest Shangri-la you will ever stay in”
    This was a one night getaway just to enjoy the facilities. Had a great stay. Agoda prices make it so worth it. Everything inside the hotel was great (the exterior of the building is nothing special with some chipping paint etc...). Pool nice, breakfast was fantastic. We will definitely go again.
    Reviewed August 13, 2018
    7.6
    Very good
    nur from Malaysia
    Couple
    Deluxe
    Stayed 1 night in April 2018
    so far so good”
    worth the money
    Reviewed July 18, 2018
    9.2
    Exceptional
    nassa from Indonesia
    Family with young children
    Deluxe
    Stayed 3 nights in June 2018
    Awesome stay, would love to come back.”
    Stunning lobby with calming atmosphere and view, could stay there for hours. Staff were great and friendly, food was great, love the cheesecake and es puter! Kids love the pool and the room. Highly recomended.
    Reviewed July 08, 2018
    9.6
    Exceptional
    Sukontip from Thailand
    Business traveler
    Executive King Bed
    Stayed 2 nights in June 2018
    Love a taste of Chinese restaurant”
    Clean room and Good taste of Chinese foods
    Reviewed July 04, 2018
    8.0
    Excellent
    BUNIARTI from Indonesia
    Business traveler
    Deluxe
    Stayed 2 nights in February 2018
    NICE”
    NICE
    Reviewed July 04, 2018
    8.8
    Excellent
    Susan from Australia
    Family with young children
    Deluxe
    Stayed 2 nights in June 2018
    Smoking policy!!!”
    We've enjoyed our stay at Shangrila, everything is excellent, except for one thing that people are allowed to smoked in the Lobby are. We were so annoyed everytime we passed or wait around Lobby area, especially We have young children with us (4yo and 17month Baby). The smoking policy should really more strict abt smoking inside the building as it is againts Occupational Health and Safety (esp for young ages) and adult who doesnt smoke become Third Party Smoker. I hope this matter will be fixed immediately, because We do considered to stay back at Shangrila Surabaya im the future Thank you. Regards, Susan Tan
    Reviewed June 30, 2018
    10.0
    Exceptional
    Meidy from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in June 2018
    Excellent quality”
    I was staying with my family. The room was excellent. The facilities in our room also. Wifi very easy to connect & very fast connection. We also love the pool, it was huge & has a slide. Parents & kid were happy.
    Reviewed June 29, 2018
    8.8
    Excellent
    Lie from Indonesia
    Family with young children
    Horizon Deluxe
    Stayed 2 nights in June 2018
    menu breakfast krg bervariasi”
    menu breakfast krg bervariasi, 2 hari breakfast menunya sama .. breakfastnya krg enak dan krg menarik..
    Reviewed June 19, 2018
    9.2
    Exceptional
    Yolanda from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in May 2018
    Hotel room just got renovations”
    Food is great, hotel room just got renovations. Its clean, new, very cozy, bed also got change to the new one.
    Reviewed May 09, 2018
    8.4
    Excellent
    Tiffany from Indonesia
    Family with young children
    Deluxe
    Stayed 2 nights in March 2018
    Lives up to its shangrila reputation”
    Probably one of the best value shangrilas around the world. Really can’t complain. Rooms seem to be newly renovated. I broke my ankle and staff really went out of their way to assist including getting my food at their lunch buffet! Look out for their promotions as I missed the 30percent off F&B credit which would have been a bonus. Pool was not the best (for kids) and they don’t have a kids club but the service and everything else makes up for it. Will stay here again next time we are in Surabaya.
    Reviewed March 31, 2018
    9.6
    Exceptional
    Wai from Malaysia
    Business traveler
    Executive King Bed
    Stayed 1 night in March 2018
    Friendly staff.”
    Top class service.
    Reviewed March 29, 2018
    10.0
    Exceptional
    James from Indonesia
    Couple
    Deluxe
    Stayed 1 night in November 2017
    Nice hotel. Kind of expensive, but its Singapore...”
    We are ShangriLa Gold Circle Members and we always stay at the Shang. The only negative is the food in the downstairs restaurant. The food was poor quality and the wait staff is overwhelmed by hotel guests.
    Reviewed March 19, 2018
    10.0
    Exceptional
    endro from Indonesia
    Business traveler
    Deluxe
    Stayed 1 night in February 2018
    none”
    none
    Reviewed February 21, 2018
    10.0
    Exceptional
    huyoenoes from Indonesia
    Family with young children
    Executive King Bed
    Stayed 2 nights in December 2017
    good”
    good
    Reviewed February 08, 2018
    10.0
    Exceptional
    mariana from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in January 2018
    99”
    All is PERFECT!!!!! Thank u Shanrilla
    Reviewed January 16, 2018
    8.8
    Excellent
    Diah from Indonesia
    Solo traveler
    Deluxe
    Stayed 1 night in January 2018
    Good hotel undergoing renovation”
    in the beginning the hotel gave a room next to a renovation area, so the sound was quite loud. but they upgraded the room and we had bigger and better room. the renovated room was really beautiful and well designed. the food can be better though.
    Reviewed January 06, 2018
    12345
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