Shangri-La Hotel

Shangri-La Hotel

Jl. Mayjend Sungkono 120, Surabaya Center, Surabaya, Indonesia, 60256
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Horizon Deluxe - Bed Shangri-La Hotel
Horizon Deluxe - Bed
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    Interior view Shangri-La Hotel
    Interior view Shangri-La Hotel
    Swimming pool [outdoor] Shangri-La Hotel
    Executive King Bed - Bed Shangri-La Hotel
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    Reception Shangri-La Hotel

    Guest reviews

    8.5
    Excellent
    /10
    (566 reviews)See what guests said
    8.8
    Excellent

    "Pool nice, breakfast was fantastic."

    Rodney

    -

    August 13, 2018

    9.0
    Exceptional facilities
    Recommended by 97% of guests

    Property highlights

    • Airport transfer

    • Located in heart of Surabaya

    • Currency exchange

    • Free Wi-Fi in all rooms!

    5 travelers are looking at this property right nowBook now before it's too late!
    Excellent
    Location
    8.4
    See map
    Excellent location - 2.06 kilometers from city center
    Popular neighborhood
    Nearby
    Popular
  • Desperados Bar150 m
  • Embassy of China260 m
  • Ciputra World Mall540 m
  • Ciputra World Surabaya630 m
  • Museum 45640 m
  • Golden City Mall980 m
  • Golden City Mal1.32 km
  • Yani Golf1.34 km
  • Brawijaya Golf1.54 km
  • Consulate of Belgium1.59 km
  • Value for money8.1
    Distance to city center5. Km
    Location rating8.4
    Nearest airportJuanda International Airport (SUB)
    Distance to airport12.8 km
    Select your room
    8.5
    Excellent
    Room comfort & quality
    Horizon Deluxe
    Horizon Deluxe
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 queen bed
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    Deluxe
    Deluxe
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 2 single beds or 1 double b...
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    Executive King Bed
    Executive King Bed
    ...
    • Room size: 49 m²/527 ft²
    • City view
    • 1 king bed
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    Executive Suite
    Executive Suite
    ...
    • Room size: 180 m²/1938 ft²
    • Shower
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    SINGLE DELUXE-HORIZON
    SINGLE DELUXE-HORIZON
    ...
    • Balcony/terrace
    • Bathtub
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    Executive Twin
    Executive Twin
    ...
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      Double room King bed - De Luxe
      Double room King bed - De Luxe
      ...
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        Basic Suite
        Basic Suite
        ...
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          Twin/Double room - De Luxe
          Twin/Double room - De Luxe
          ...
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            Horizon Club Deluxe 1 King
            Horizon Club Deluxe 1 King
            ...
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              What people love about the property

              • 8.8
                Excellent

                "The renovated room was really beautiful and well designed."

                Diah

                |

                January 6, 2018

              • 8.8
                Excellent

                "Staff are friendly & helpful."

                Steven

                |

                April 17, 2017

              • 8.0
                Very good

                "Our stay at Shangri-La Hotel was pleasant."

                Sylvia

                |

                October 18, 2017

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              More about Shangri-La Hotel

              More about Shangri-La Hotel

              10.0
              Exceptional

              "Good price for a Shangri-la hotel."

              EDWARD K.

              |

              January 7, 2019

              An overview

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              What they offer

              8.8
              Excellent

              "It is an elegant place for living."

              Anugroho

              |

              January 2, 2019

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Announcements

              Bathtub is not equipped on room type Horizon Deluxe

              Real reviews from real guests

              Agoda Reviews (566)Booking.com Reviews (166)
              8.5
              /
              10
              Cleanliness8.8
              Facilities9.0
              Location8.4
              Room comfort and quality8.5
              Service8.7
              Value for money8.1
              Provided by verified guests of Agoda
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              All guests (566)
              All room types

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              Showing 408 verified guest comments
              12345
              10.0
              Exceptional
              Ronald from Taiwan
              Solo traveler
              Deluxe
              Stayed 2 nights in January 2019
              Excellent hospitality and amenities ”
              Like an oasis in the city center. Besides its facility, the hospitality and kindness from each of the staff was impressive. Ms. Clairne at the front reception, was so considerate, patient and professional to listen my requirements and provided the room exactly what in my mind. Also, besides Clairne, it’s seems all the rest of the staff also speak very good English.
              Reviewed January 28, 2019
              8.4
              Excellent
              Cain from Hong Kong
              Couple
              Deluxe
              Stayed 1 night in December 2018
              Start of our honeymoon”
              My wife and I stayed here for one night before we left for Bali. First impressions were not the great because as we entered we were stopped by security who felt the need to have the sniffer dogs sniff our bags for 'explosives/illicit substances'? But, as soon as we entered the hotel the stress from outside was lifted. All of the people I spoke to in the hotel were friendly and very helpful. Room Service was magnificent. I wish I could've spent longer here just to watch TV in the hotel room.
              Reviewed January 23, 2019
              10.0
              Exceptional
              EDWARD from Indonesia
              Family with young children
              Deluxe
              Stayed 2 nights in December 2018
              Probably the most value for money Shangri-La”
              Good price for a Shangri-la hotel. Newly renovated room, clean, modern and comfortable. The swimming pool, lobby, lift, is a bit outdated but still on a good maintenance. Strategic location, in the center of west Surabaya. Just opposite the new Ciputra World Mall. Tons of good food, you can ask gojek to deliver it all for you. During my stint, they have problem with water heater, left us with no hot water for a couple hours.
              Reviewed January 07, 2019
              10.0
              Exceptional
              Johnny from Singapore
              Couple
              Deluxe
              Stayed 1 night in December 2018
              5 Star Experience at Good Value”
              It was a very pleasant stay. We actually arrivd early in the morning (10:30am), but the friendly front staff checked us in with no issue. The lobby is grand and was aptly decorated with tasteful Christmas decor at the time, including a life size ginger bread house. The room was slightly smaller than the other five star hotel we stayed at, but it was more than sufficient for a single night stay. The bed and the sheets were comfortable, and the curtains blocked the sunlight really well, making for a sleep any time of the day. A solid hotel for our first experience at a Shangri-la property.
              Reviewed January 01, 2019
              8.4
              Excellent
              nana from Indonesia
              Family with young children
              Deluxe
              Stayed 2 nights in July 2018
              Comfortable place to stay with family”
              I was staying here to attend my friend’s wedding. The staff are very helpful and friendly with the kids. The foods are great, for the adults but kinda pricey for the little kids. But as an established hotel, it’s a good hotel with good service and it’s recommended for families especially kids and seniors who loves to enjoy their all day staying.
              Reviewed November 08, 2018
              9.2
              Exceptional
              David from Singapore
              Couple
              Deluxe
              Stayed 2 nights in September 2018
              Exceptional”
              Lovely hotel with very good pool complex for both adults and children. With the exception of the Desperado's the food and in particular the seafood buffet, was superb. The bar at Desperado's was great and the staff lovely, but the food in the grill was very poor. My overlarge burger had been boiled and there was no trace of the Cajun spices. The Mount Bromo tour was a fantastic experience . Our taxi and jeep driver were great. Olive was our wonderful tourguide and our breakfast was simple and tasty. I definitely recommend the pony ride.
              Reviewed October 02, 2018
              8.8
              Excellent
              Anugroho from Indonesia
              Couple
              Horizon Deluxe
              Stayed 1 night in December 2018
              Elegant place with a great food taste”
              It is an elegant place for living. It also has a great food taste on breakfast and room service delivery. The arrival check in queue is the worst thing in this place, i have to wait and standing for more than 45 minutes
              Reviewed January 02, 2019
              8.8
              Excellent
              Rodney from United States
              Family with young children
              Horizon Deluxe
              Stayed 1 night in May 2018
              Cheapest Shangri-la you will ever stay in”
              This was a one night getaway just to enjoy the facilities. Had a great stay. Agoda prices make it so worth it. Everything inside the hotel was great (the exterior of the building is nothing special with some chipping paint etc...). Pool nice, breakfast was fantastic. We will definitely go again.
              Reviewed August 13, 2018
              9.2
              Exceptional
              nassa from Indonesia
              Family with young children
              Deluxe
              Stayed 3 nights in June 2018
              Awesome stay, would love to come back.”
              Stunning lobby with calming atmosphere and view, could stay there for hours. Staff were great and friendly, food was great, love the cheesecake and es puter! Kids love the pool and the room. Highly recomended.
              Reviewed July 08, 2018
              8.4
              Excellent
              Tiffany from Indonesia
              Family with young children
              Deluxe
              Stayed 2 nights in March 2018
              Lives up to its shangrila reputation”
              Probably one of the best value shangrilas around the world. Really can’t complain. Rooms seem to be newly renovated. I broke my ankle and staff really went out of their way to assist including getting my food at their lunch buffet! Look out for their promotions as I missed the 30percent off F&B credit which would have been a bonus. Pool was not the best (for kids) and they don’t have a kids club but the service and everything else makes up for it. Will stay here again next time we are in Surabaya.
              Reviewed March 31, 2018
              10.0
              Exceptional
              James from Indonesia
              Couple
              Deluxe
              Stayed 1 night in November 2017
              Nice hotel. Kind of expensive, but its Singapore...”
              We are ShangriLa Gold Circle Members and we always stay at the Shang. The only negative is the food in the downstairs restaurant. The food was poor quality and the wait staff is overwhelmed by hotel guests.
              Reviewed March 19, 2018
              8.8
              Excellent
              Deyna from Indonesia
              Family with young children
              Deluxe
              Stayed 2 nights in December 2018
              Downtown”
              Kamar luas fasilutas oke. Sarapan ok
              Reviewed December 26, 2018
              8.8
              Excellent
              Diah from Indonesia
              Solo traveler
              Deluxe
              Stayed 1 night in January 2018
              Good hotel undergoing renovation”
              in the beginning the hotel gave a room next to a renovation area, so the sound was quite loud. but they upgraded the room and we had bigger and better room. the renovated room was really beautiful and well designed. the food can be better though.
              Reviewed January 06, 2018
              8.8
              Excellent
              Indrawati from Indonesia
              Family with teens
              Deluxe
              Stayed 1 night in December 2015
              Location, price and room”
              the location is in the busy street. it's near to Ciputra World Mall and easy access to highway if you want go to airport. the breakfast nice. the room is spacious although it's a bit old. i hope they will do renovation
              Reviewed November 06, 2016
              8.0
              Excellent
              Leonard from Indonesia
              Business traveler
              Deluxe
              Stayed 1 night in March 2014
              Good Hotel, Nice Location”
              Location, Staff, Ambiance
              I didn't spend a lot of time in Surabaya. And from what my host said the place is in a very nice location. I believed him when I know that it was only 5 minutes away from the toll road. Breakfast was good, you got a lot of choices. Staff was very friendly
              Reviewed November 27, 2014
              9.7
              Exceptional
              Widyanto from Indonesia
              Couple
              Deluxe
              Stayed 2 nights in May 2014
              Simply wonderful”
              Friendly and attentive staff, comfortable room, great italian restaurant
              The staff made our 7th wedding anniversary a memorable one. They even helped us took several pictures and reminded us to our pre wedding photoshoot session. We spend 3 days in this hotel and had a very great dinner in Portofino Italian Restaurant. They served great foods and wine and even arrange a good positioned table for us. It really worth the money and everything. Definitely will come back to this hotel and of course the restaurant
              Reviewed June 03, 2014
              8.0
              Excellent
              Shelly from Malaysia
              Business traveler
              Deluxe
              Stayed 1 night in October 2013
              Well maintain 5star standard hotel”
              Comfort & Convenient
              I used to stay in this hotel 6 years back, not much different in terms of design & layout. Fortunately this hotel still maintain its 5 star standard - comfort room, superb service. One of the best hotel in Surabaya out of not so many options.
              Reviewed November 25, 2013
              8.7
              Excellent
              Cun from Indonesia
              Solo traveler
              Deluxe
              Stayed 1 night in September 2012
              Luxury and comfort”
              Luxurious surroundings, comfortable room, many dining choices
              As expected from the Shangri-La group of hotels, this hotel is grand and luxurious, with a price to match. I feel generally that the room rate is worth it only if you really spend time at the hotel and enjoy the facilities such as the gym and pool. The restaurants offer many dining option including Chinese, Italian, Japanese and Mexican. The pool is great for families with children. The grand main lobby is perfect for private casual meetings, while the formal conference rooms/dining halls are world class and popular for international conferences and weddings. Nearby is the world class Ciputra World mall and many more dining options along one of the busiest business districts in Surabaya.
              Reviewed April 20, 2013
              9.7
              Exceptional
              tryjadi from Indonesia
              Couple
              Deluxe
              Stayed 1 night in April 2012
              Very nice hotel very please”
              The food and the hotel overall quality is good
              I always stay at this hotel whenever i go to Surabaya. The room is very clean and the hotel staff is friendly too. The Japanese restaurant at the hotel is very nice too. The lobby is huge thus suitable for business meeting. Highly recommended.
              Reviewed February 19, 2013
              8.0
              Excellent
              FEROZ from Malaysia
              Solo traveler
              Deluxe
              Stayed 1 night in January 2013
              Lovely hotel and service with a smile”
              Luxurious
              The Hotel is near to McDonald, Tunjungan Plaza (the biggest mall in surabaya). Only 5 minutes walking distance from hotel entrance to tunjungan plaza. Near by to Ranch Market (similar to Cold Storage) The best part is they operate 24 hours.
              Reviewed February 04, 2013
              12345
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              • Excellent location
              • Surabaya Town Square