Shangri-la Hotel

Shangri-la Hotel

176 Cumberland Street, Circular Quay, Sydney, Australia,
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Deluxe Opera House City View King Shangri-la Hotel
Deluxe Opera House City View King
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    Interior view Shangri-la Hotel
    Interior view Shangri-la Hotel
    Swimming pool Shangri-la Hotel
    Deluxe Opera House City View King Shangri-la Hotel
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    Activities Shangri-la Hotel

    Guest reviews

    8.7
    Excellent
    /10
    (1913 reviews)See what guests said
    10.0
    Exceptional

    "Great hotel"

    FIona

    -

    December 16, 2018

    9.1
    Exceptional cleanliness
    Recommended by 91% of guests

    Property highlights

    • 380 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Sydney

    Don't miss out!3 travelers have booked today.
    Exceptional
    Location
    9.0
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • DFS Galleria120 m
  • Gifts At The Quay140 m
  • Susannah Place Museum150 m
  • Sydney Cove Jewellers180 m
  • SH Ervin Gallery190 m
  • Grosvenor Place Bulding190 m
  • Tank Stream Fountain200 m
  • Rockhounds210 m
  • Nurses Walk210 m
  • St Patrick’s Church220 m
  • Value for money8.1
    Location rating9.0
    Nearest airportSydney Airport (SYD)
    Distance to airport9.1 km
    Select your room
    9.0
    Excellent
    Room comfort & quality
    Horizon Club Floor Darling Harbour View Room
    Horizon Club Floor Darling Harbour View Room
    ...
    • Room size: 40 m²/431 ft²
    • Harbor view
    • 1 king bed
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    The Rocks Suite with Club Lounge Access
    The Rocks Suite with Club Lounge Access
    ...
    • Room size: 114 m²/1227 ft²
    • Shower and bathtub
    • 2 single beds and 5 double ...
    Enter dates to see prices
    Horizon Opera House City View Room
    Horizon Opera House City View Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Grand Harbor View Suite
    Executive Grand Harbor View Suite
    ...
    • Room size: 83 m²/893 ft²
    • Harbor view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Governor Suite with Club Lounge Access
    Governor Suite with Club Lounge Access
    ...
    • Room size: 114 m²/1227 ft²
    • Shower and bathtub
    • 2 single beds and 5 double ...
    Enter dates to see prices
    Executive Twin Darling Harbor View
    Executive Twin Darling Harbor View
    ...
    • Room size: 40 m²/431 ft²
    • Harbor view
    • 2 double beds
    Enter dates to see prices
    Twin Deluxe Opera House City View
    Twin Deluxe Opera House City View
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Grand Harbour View Room with Twin Bed
    Deluxe Grand Harbour View Room with Twin Bed
    ...
    • Room size: 50 m²/538 ft²
    • Harbor view
    • 2 single beds
    Enter dates to see prices
    Executive Twin Opera House City View
    Executive Twin Opera House City View
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Horizon Sydney Harbor Suite with Club Lounge Access
    Horizon Sydney Harbor Suite with Club Lounge Access
    ...
    • Room size: 83 m²/893 ft²
    • Shower and bathtub
    • 1 super king bed and 1 sofa...
    Enter dates to see prices
    Have a question for Shangri-la Hotel?

    What people love about the property

    • 9.6
      Exceptional

      "Great hotel in fabulous location with stunning views of the Bridge and Opera House"

      PAUL

      |

      April 24, 2018

    • 9.6
      Exceptional

      "It was a very relaxing vacation."

      Daisy

      |

      June 21, 2018

    • 9.2
      Exceptional

      "Good view, Kind people, Good Food."

      Haewon

      |

      July 30, 2018

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    More about Shangri-la Hotel

    More about Shangri-la Hotel

    9.2
    Exceptional

    "Nice view of the Opera House."

    Jihan

    |

    September 18, 2018

    An overview

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    What they offer

    8.4
    Excellent

    "Great view of the harbor especially the sunrise, very conven..."

    Theresa

    |

    July 23, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Australian cuisine
    Australian cuisine
    Altitude Restaurant
    20 m Australian, European, Gluten Free
    Blu Bar On 36
    50 m Australian
    Harts Pub
    70 m Australian, Bar, Pub
    American cuisine
    American cuisine
    Belle's Hot Chicken
    390 m American, Fast food
    Ribs and Burgers
    450 m American, Australian, Bar
    Hungry Jack's
    490 m American, Fast food
    Asian cuisine
    Asian cuisine
    Rocks Teppanyaki
    70 m Asian, Japanese
    yoshii
    80 m Asian, Japanese, Sushi
    Nakashima
    240 m Asian, Japanese, Sushi

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (1913)Booking.com Reviews (5669)
    8.7
    /
    10
    Cleanliness9.1
    Facilities8.8
    Location9.0
    Room comfort and quality9.0
    Service8.8
    Value for money8.1
    Provided by verified guests of Agoda
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    All guests (1913)
    All room types

    Show reviews that mention 

    Showing 1523 verified guest comments
    12345
    10.0
    Exceptional
    JIAN from Hong Kong
    Couple
    Executive Grand Harbor View
    Stayed 1 night in December 2018
    Great location, great view, maintain well”
    Great location. Especially the grand Harbour View. Hotel in room facilities maintained well, up to a high standard even for a relatively old building. Impressive as always for Shangri-La. will definitely recommend to friends visiting Sydney
    Reviewed December 25, 2018
    9.6
    Exceptional
    Eric from Sweden
    Couple
    Premier Grand Harbor View
    Stayed 4 nights in October 2018
    Premier Grand Harbor View Room is Amazing!”
    We had a 4 night stay here. Staff is superb! The room "Premier Grand Harbor View" we booked on the 17th floor have an breathtaking view! I'm very happy with my stay, and definitely will be back again!
    Reviewed November 14, 2018
    9.2
    Exceptional
    Carine from Thailand
    Couple
    Room Luxury
    Stayed 5 nights in September 2018
    Great location, average breakfast”
    The hotel is just 5-10 minutes walk from the opera house. The room is clean, staffs are friendly. I was lucky to have an early check-in free of charge. There was a room on the fifth floor available, the reception informed that we would not be able to change to a higher room afterward which was fine for me, as most hotels would charge the early check-ins. As in early check-in I mean 9 AM kinda early! Very satisfied with this. During my stay, I also booked a tour to Blue mountains via Shangri-la, they picked us up right at the hotel. The only thing I was disappointed with was the breakfast. While I was booking the room, I realized that there was a big difference between the room that comes with and without breakfast. The difference was so big that I thought the breakfast should be extremely good. So I opted for it. Very disappointed as it is just a normal breakfast. It had the essentials, but nothing more than that. All in all I was satisfied with my stay.
    Reviewed September 22, 2018
    8.8
    Excellent
    Rick from Australia
    Couple
    King Deluxe Darling Harbor View
    Stayed 1 night in August 2018
    The staff are the best here”
    Literally, they are the best asset this place has. Nothing is too much trouble for them. They are polite, courteous and have the best attitude I've actually seen from hotel staff the world over. The hotel is also clean, spacious and well presented in an old style charm that suits Sydney well. Location is excellent, being only a stone's throw away from the Harbour Bridge and Opera House landmarks. The only thing, if I were to say so is that the roads in the surrounding areas are best avoided and either taxi or public transport and a short walk being your best options here. The condition of the roads is nothing short of atrocious, stupid one way streets that send you in circles, pot holes galore, light rail upgrade works nearby, and generally cramped traffic conditions make driving here a task. There's also a $58 per day valet parking charge to store your vehicle if you choose to. Best to park at an offsite location and get the train there. Otherwise, this is a magnificent place to stay.
    Reviewed September 07, 2018
    5.6
    Weng from Singapore
    Group
    Twin Deluxe Opera House City View
    Stayed 4 nights in December 2018
    Disappointing Experience from what is expected from a Shangrila Hotel”
    From the point of checking in till the point of us leaving, the experience fell way short of what was expected from a Shangrila Hotel. The service by the staff at the front desk and at the breakfast restaurant was so bad, that we decided that we would not eat at the restaurant again, and rejected the extension of check-out time. Mistakes were made by the staff repeatedly, and yet it would seem that they were not even apologetic. Somehow, having stayed at Shangrila Hotels in Singapore and Hong Kong multiple times, I am unable to comprehend the vast drop in standards in this Sydney hotel. Would definitely avoid this hotel in our future trips to Sydney. Feeling sad for the Shangrila and Golden Circle group.
    Reviewed December 20, 2018
    7.6
    Very good
    Catherine from United Kingdom
    Couple
    Deluxe Opera House City View King
    Stayed 2 nights in September 2018
    Lovely Hotel”
    We stayed at this hotel after coming off the cruise ship which we walked and there is a really steep incline from the port to the hotel. Also we booked a room with a view of the harbour, which was ok, but we were on a corner so you could only see it if you were sat in the window. Also the hotel is awkward to get to by taxi at the moment while they have a lot of roadworks in the city and new one way systems. But the staff were friendly and helpful and the hotel clean, the breakfast was ok, not the best though
    Reviewed November 21, 2018
    8.0
    Excellent
    Chen from Singapore
    Couple
    Deluxe Opera House City View King
    Stayed 3 nights in July 2018
    Overall Good Experience”
    The room we had had a decent view of the harbour and the Opera House. Rooms are clean, luxurious and large. Pretty new and well kept compared to other Shangri-las. Staff were very friendly and professional. A slight issue we had was we called for an extra blanket on our first night but ended up not getting it. I fell asleep without my 2nd blanket. They sent it to us when we asked again on our 2nd night. Location seemed central but due to the road directions and also the ongoing construction works, it was difficult to drive to. Its an uphill distance from the nearest transit station. Also, i celebrated my birthday there but never received any complimentary well wishes. The price to quality was good but the parking fees per night were very expensive.
    Reviewed August 05, 2018
    10.0
    Exceptional
    rosemarie from Australia
    Couple
    King Deluxe Darling Harbor View
    Stayed 1 night in July 2018
    Newly wed....very impressive and amazing place to stay in the city”
    I booked this hotel for my daughter and her husband... after their wedding before their honey moon... they told me it was one of the best experience and very friendly staff and very grateful i choose shangri la hotel for them....
    Reviewed July 30, 2018
    9.6
    Exceptional
    Di from Australia
    Family with young children
    Executive Opera City View
    Stayed 1 night in May 2018
    Room with amazing view of the bridge and opera house”
    We had a room with a view of circular quay and the harbour bridge. Spectacular view of the vivid festival. Staff were friendly and very accommodating of our young children. Check-in was seamless and fast. Highly recommend staying here.
    Reviewed May 31, 2018
    10.0
    Exceptional
    Nawarat from Thailand
    Couple
    King Deluxe Darling Harbor View
    Stayed 1 night in April 2018
    Footsteps from the Sydney Harbour Bridge, The Sydney Opera House”
    Footsteps from the Sydney Harbour Bridge, The Sydney Opera House but we also got the view to our room as we got a harbour view room. Everything is at the doorstep since Ferries, trains and buses leave regularly from Circular Quay and will take you... anywhere.
    Reviewed April 28, 2018
    8.4
    Excellent
    Audrey from Indonesia
    Family with teens
    Executive Grand Harbor View Suite
    Stayed 2 nights in April 2018
    Satisfactory”
    For a suite you'd expected better, the view rom the suite is excellent but since it isnt a new hotel, you might find several things out of place. The hanger is falling off the wall, and the wallpaper peeling. The staff in front of the hotel is not helpful at all. We were asked to bring in our suitcases inside ourselves. This is a world class hotel not a motel.
    Reviewed April 11, 2018
    3.6
    Khoo from Malaysia
    Couple
    King Deluxe Darling Harbor View
    Stayed 3 nights in August 2018
    Worst 5 stars ”
    1) once reach hotel wait for 3hours only can check in after flight arrival as I already email and stated for early check in. Very tired! 2) very slow and unfriendly staff ask me to pay extra Aud $180 to upgrade room for check in. 3) visit twice at the blu horizon rooftop bar at 36th. For 2nd day there an unfriendly staff name who called Linda with short blonde hair is very rude and racist. Wait for two hours for window seat but keep let go first for white foreigner and giving a lot of excuses with act like nothing ! 4) slow check out & run to airport! Bad experience ever had in shangrila Sydney ! Agoda or property side should have upload photo service to let customer prove everything as what they mentioned.
    Reviewed September 01, 2018
    9.6
    Exceptional
    patrick from United Kingdom
    Couple
    Executive Darling Harbor View
    Stayed 1 night in August 2018
    Everything you'd want in a hotel. ”
    The staff, as they should be, were great, the room was great, breakfast was great. The only negative I had was the pillows were too big, I just took along time to get to sleep with pillows I'm not used to.
    Reviewed August 23, 2018
    8.4
    Excellent
    Chen from Taiwan
    Family with young children
    Executive Twin Darling Harbor View
    Stayed 1 night in January 2019
    Excellent ”
    Clean and comfortable
    Reviewed January 05, 2019
    8.0
    Excellent
    Mengxiao from China
    Family with teens
    King Deluxe Darling Harbor View
    Stayed 1 night in December 2018
    Very good”
    The Altitude restaurant on the top of the hotel was closed on Monday! It's a pity. Otherwise our stay will be better. But we dine in the Quey restaurant instead!
    Reviewed December 18, 2018
    10.0
    Exceptional
    FIona from Australia
    Business traveler
    King Deluxe Grand Harbor View
    Stayed 1 night in December 2018
    Love it”
    Great hotel
    Reviewed December 16, 2018
    8.0
    Excellent
    Ebnu from Indonesia
    Couple
    Deluxe Opera House City View King
    Stayed 2 nights in November 2017
    Perfect hotel with some flaws”
    We stayed 2 nights in this hotel and we were very happy with the room with the sydney opera house view, it was fantastic and we enjoyed our stays so much. However, couple of things that prevent us to give perfect review for this hotel are: 1. When we arrived first time and got out from a car, none of Shangrila staffs were there to help us carrying our luggages. My wife, who was still using her wedding dress, unfortunately had to help me carrying some stuffs until we sat down in the lobby. Even after checking in, none of your staffs offered us some assistance to carry the stuffs..I am not sure why, because the next guests that arrive after us, they were being look after so nicely (maybe because they have that 'look' to give lots of tips afterwards? ) we were totally confused and dissapointed. 2. The room, as i said, was perfect. BUT, throughout day and night, we can keep hearing the sound of water flowing from inside the wall. Its rather annoying but not a major thing.
    Reviewed November 16, 2017
    10.0
    Exceptional
    Tommy from Hong Kong
    Business traveler
    Executive Darling Harbor View
    Stayed 2 nights in November 2017
    Another nice stay and helpful staff”
    Had another nice stay. I had an early flight and accidentally left a few items in the room. Didn’t realise till I got to my hotel in Melbourne. I called the hotel and the staff immediately located my items and shipped them to my hotel in Melbourne. Very efficient and helpful!
    Reviewed November 11, 2017
    8.4
    Excellent
    Albertus from Indonesia
    Couple
    Executive Opera City View
    Stayed 1 night in September 2017
    Exceptional”
    I really enjoyed my stay in Shangri-la Circular Quay Sydney. The View to the Harbour Bridge and Opera House is above all. The value for money is good, they also offered me Horizon lounge offer. The staffs are friendly and assisted me when I had lost item, they sent it to my next hotel without additional cost. 5 stars ratings for every aspects.
    Reviewed September 26, 2017
    8.4
    Excellent
    Ridwaan from South Africa
    Couple
    King Deluxe Grand Harbor View
    Stayed 2 nights in June 2017
    Great Hotel Medioce Staff Services”
    Great Hotel. Scenery was beautiful from room of harbor , opera house. Just spectacular. Rooms were clean and spacious. Breakfast was great. Only complain was check in staff was a bit rude. Never smiled. Ask me a lot of unnecessary questions. Besides the check in experience all was well
    Reviewed July 13, 2017
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    Shangri-la Hotel
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    • Exceptional location
    • The Rocks
    • Circular Quay Railway Station is within 0.38 km