Excellent 8.9
Based on 3404 reviews

Verified traveler reviews

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based on 3404 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.7
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wieslawa from United States
Deluxe King
Stayed 2 nights in July 2014
Great Stay!
location, nice personel, very clean
Everything was excellent! From the time we came to the last minute
Reviewed July 24, 2014

Janette from Australia
Solo travelers
Deluxe King
Stayed 1 night in July 2014
staff performance is the best
Since it 5 star hotel. It should improve cleaniness in the bathroom.
Reviewed July 24, 2014

Stuart from Australia
Business travelers
Stayed 4 nights in July 2014
Vice President
Location, ability to relax when not working, value for money
Very good, would recommend this hotel to other business travellers heading to KL
Reviewed July 23, 2014

May from Singapore
Business travelers
Executive Twin Room
Stayed 1 night in July 2014
Clean and comfortable
Clean, friendly staff, good location
The stay was good and comfortable. Will visit again soon.
Reviewed July 23, 2014

Jon from Norway
Horizon Club Executive King with Breakfast
Stayed 4 nights in July 2014
Simply Superb!
Staff, Service, quality
Stayed four nights in a Horizon suite. Attention to detail is world class. The staff are well trained, if somewhat inconsistent in the service provided. F&B was excellent, in particular the club cocktails! Close to 100% score from me!
Reviewed July 22, 2014

Robert from Australia
Business travelers
Premier King Room
Stayed 1 night in October 2013
Very very good hotel
Great hotel, great location
The shangri-la in KL has thought of everything; the rooms are fantastic, the location is great, and the restaurants at the hotel are amazing. The room service is some of the best I've ever had at a hotel. It's also one of the priciest hotels in KL but you can see why, no expense is spared.
Reviewed July 22, 2014

raja from Malaysia
Solo travelers
Executive King Room
Stayed 1 night in July 2014
Great hotel.
Spacious room, great service
Good and great.i enjoyed staying at shangrila.i come twice or 3 times a year.
Reviewed July 17, 2014

Louisa from Singapore
Families with older children
Deluxe King
Stayed 2 nights in June 2014
5 stars service
Great breakfast with wild spread of choices, 5 stars service & comfy room
Reviewed July 16, 2014

Rebecca from United Kingdom
Families with young children
Stayed 3 nights in July 2014
Amazing staff but rooms could be better
Staff, amenities, food
The staff at the hotel are so friendly and helpful. The food was great too, with a huge selection at breakfast. The two negative points were: 1. There was only one restaurant (out of 4 or 5) open at 5.30 - which is when our son needed to eat dinner. 2. The rooms were nice but could do with being freshened up. I would go back but would also be tempted to try another hotel next time as a comparison.
Reviewed July 16, 2014

Chee from Malaysia
Stayed 1 night in July 2014
Reviewed July 15, 2014


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