Recent customer comments

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Excellent



based on 998 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for money 8.4
  • Food/Dining 8.3
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jamshad from India
Business traveler
Deluxe Double or Twin Room
Stayed one night in July 2016
superb
very nice superb
Reviewed July 13, 2016
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Alaric from Singapore
Solo traveler
Deluxe
Stayed 2 nights in July 2016
Good value for a 5 star property.
Other than the lacklustre F&B options, especially the pool side menu - a good price for an international chain. Would probably check out other boutique options the next time I'm in town.
Reviewed July 07, 2016
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Ryan from Netherlands
Solo traveler
Deluxe
Stayed one night in July 2016
Value for money and comfortable
Comfortable hotel, clean and with all the right amenities of a 5-star hotel. Interior typical shangri-la style: classic but not very modern. A bit further away from city centre than le meridien, which has better location.
Reviewed July 05, 2016
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Eng from Malaysia
Family with older children
Horizon Club - Deluxe
Stayed 2 nights in June 2016
Nice hotel but a bit dated
Overall nice hotel. A bit out of the way. Slightly dated but well kept
Reviewed June 30, 2016
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VINH from Australia
Couple
Deluxe
Stayed 5 nights in June 2016
Excellent Service
Staff serviced with care and courtesy
Reviewed June 08, 2016
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Jeremy from United States
Couple
Horizon Club - Deluxe
Stayed one night in June 2016
Wonderful Anniversary Stay
We just went for a getaway for our anniversary. We happened to mention to the staff that we were celebrating and they went out of their way to make our stay very special. While were away for the dinner, they left fruit, wine, lovely towel swans, a drawn bubble bath, and rose petals everywhere. The room was beautiful even before this, but this was over the top lovely. We stayed on the club floor and it was totally worth the privacy and wonderful quiet breakfast.
Reviewed June 07, 2016
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Jonathan from United Kingdom
Couple
Horizon Club - Deluxe
Stayed 2 nights in October 2015
Good
I will come back again
Reviewed May 28, 2016
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Troy from Laos
Business traveler
Horizon Club - Deluxe
Stayed 2 nights in May 2016
Great service
Recommend
Reviewed May 26, 2016
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wai from Hong Kong
Couple
Deluxe
Stayed one night in May 2016
Excellent customer service
Good swimming pool and thanks for the honeymoon gift
Reviewed May 19, 2016
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Corinne from United States
Couple
Deluxe
Stayed 2 nights in May 2016
M Packard
The stuff took such great care of our every need. The breakfast buffet was wonderful!
Reviewed May 17, 2016
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