Book Now: Shangri-la Hotel

Excellent8.6
Based on 496 reviews
97% would recommend to a friend

Verified guest reviews

Agoda Reviews (496)
Booking.com Reviews (199)

8.6

Filter by guest type:
Excellent
based on 496 reviews
  • Cleanliness 9.0
  • Facilities 9.1
  • Location 8.4
  • Room comfort and quality 8.7
  • Service 9.0
  • Value for money 8.0
Excellent
based on 183 reviews
  • Cleanliness 8.9
  • Facilities 9.0
  • Location 8.3
  • Room comfort and quality 8.7
  • Service 8.9
  • Value for money 7.7
Excellent
based on 95 reviews
  • Cleanliness 9.3
  • Facilities 9.2
  • Location 8.5
  • Room comfort and quality 9.1
  • Service 9.1
  • Value for money 8.1
Excellent
based on 70 reviews
  • Cleanliness 9.3
  • Facilities 9.5
  • Location 8.2
  • Room comfort and quality 8.9
  • Service 9.2
  • Value for money 8.1
Excellent
based on 102 reviews
  • Cleanliness 8.9
  • Facilities 9.0
  • Location 8.5
  • Room comfort and quality 8.1
  • Service 8.9
  • Value for money 8.4
Excellent
based on 33 reviews
  • Cleanliness 9.0
  • Facilities 9.1
  • Location 8.5
  • Room comfort and quality 8.6
  • Service 8.7
  • Value for money 8.4
Excellent
based on 13 reviews
  • Cleanliness 8.2
  • Facilities 9.4
  • Location 8.0
  • Room comfort and quality 7.7
  • Service 9.1
  • Value for money 7.7
Provided by verified guests of Agoda
Filter guest comments by:

Language
  • English
  • Bahasa Indonesia
  • 한국어
  • 日本語
  • Deutsch
  • Français
  • العربية
  • Nederlands
  • Español
  • Italiano
  • 简体中文
  • Dansk
  • 繁體中文 (台灣)
more less

Room type
  • 1 Bedroom Suite
  • Deluxe
  • Horizon Club

Sort by
Showing 425 verified guest comments
  • clear all

9.6
vitha from Indonesia
Family with young children
Deluxe
Stayed 1 night in September 2016
good”
comfort and clean
Reviewed June 07, 2017
Did you find this review helpful? |
10.0
Ida from Indonesia
Couple
Horizon Club
Stayed 1 night in February 2017
Classic Elegance”
A classic beauty with modern touch. Staffs are great, friendly and helpful. Room is spacious, close to shopping mall such as Grand Indonesia and Plaza Indonesia. Facilities for children are also great, they have the mini horse rides, and kids menu at the buffet. Great for all kinds of guests...
Reviewed May 16, 2017
1 traveler found this review helpful. Did you? |
8.0
Catherine from Malaysia
Business traveler
Deluxe
Stayed 1 night in April 2017
nice, clean room with good service”
nice, clean room with good service
Reviewed May 08, 2017
Did you find this review helpful? |
10.0
Aloysius from Singapore
Business traveler
Deluxe
Stayed 1 night in September 2016
What Can You Say?”
What can you say when you are so pampered at the Shangrila? Just ask and the staff will take care of everything. Outstanding.
Reviewed May 04, 2017
Did you find this review helpful? |
10.0
tamyam from United States
Couple
Horizon Club
Stayed 2 nights in April 2017
Wonderful hotel!”
Great location, very professional and friendly staff, beautiful landscape and rooms, splendid restaurants and fantastic amenities.
Reviewed April 24, 2017
Did you find this review helpful? |
8.4
Lee from Canada
Solo traveler
Horizon Club
Stayed 4 nights in April 2017
Nice stay”
The Shang is always a nice stay. The staff were great. The gym and pool are good. And the buffet is excellent.
Reviewed April 13, 2017
Did you find this review helpful? |
9.2
Sin from Malaysia
Business traveler
Deluxe
Stayed 2 nights in March 2017
Environment friendly and good hotel for business meeting with customer”
Room is spacious and clean, receptionist are all very friendly with great smile whenever we check in, have some questions or check out. Hotel with great restaurants (Choice of Buffet, chinese restaurant and Cafe) to choose for. So far the top 5 list to stay in Jakarta whenever i have the chance to visit Jakarta again for business trip purposes.
Reviewed April 05, 2017
Did you find this review helpful? |
9.2
Bina from Indonesia
Family with teens
Deluxe
Stayed 1 night in January 2017
Great facilities”
Luxury and clean
Reviewed March 05, 2017
Did you find this review helpful? |
9.6
crapanzano from Italy
Business traveler
Deluxe
Stayed 1 night in February 2017
fantastic”
it is always a pleasure be guest in Shangrila
Reviewed March 05, 2017
Did you find this review helpful? |
10.0
wing from Hong Kong
Business traveler
Deluxe
Stayed 2 nights in February 2017
good”
good
Reviewed February 13, 2017
Did you find this review helpful? |
8.8
sarah from Philippines
Solo traveler
Deluxe
Stayed 1 night in January 2017
Perfect”
Very nice hotel
Reviewed February 11, 2017
Did you find this review helpful? |
8.0
Nor from Malaysia
Business traveler
Deluxe
Stayed 1 night in April 2016
Good”
Relaxing atmosphere‎
Reviewed February 10, 2017
Did you find this review helpful? |
10.0
Liang from Singapore
Family with teens
Horizon Club
Stayed 1 night in January 2017
Good ”
Great
Reviewed January 30, 2017
Did you find this review helpful? |
8.8
Andrew from United States
Family with young children
1 Bedroom Suite
Stayed 1 night in January 2017
Easy stay-cation in Jakarta. Great for kids. ”
We stayed for a night over a long CNY weekend with our 2-year-old daughter. We stayed in a one bedroom suite that was well appointed and very comfortable. The room also came with lounge access. Unfortunately, we did not bring long pants and closed toed shoes and so we couldn't use the facility. Great breakfast and lots of play space for kids.
Reviewed January 30, 2017
Did you find this review helpful? |
10.0
yves from New Zealand
Business traveler
Horizon Club
Stayed 1 night in January 2017
All perfect ”
Perfect
Reviewed January 29, 2017
Did you find this review helpful? |
6.8
Orvin from New Zealand
Family with young children
Deluxe
Stayed 1 night in May 2016
Great family hotel in Jakarta”
Nice swimming pool for kids, room was lovely, buffet breakfast have lots of variety.
Reviewed January 27, 2017
Did you find this review helpful? |
7.2
Capri from United States
Business traveler
Deluxe
Stayed 1 night in January 2017
Na”
Na
Reviewed January 22, 2017
Did you find this review helpful? |
7.2
Norman from Australia
Couple
Deluxe
Stayed 2 nights in December 2016
5 Star hotel with no hot water”
Ridiculous that there was no hot water at any time during our two day stay! Breakfast was good but the restaurant was crowded at the peak time. Check on the water before booking because otherwise the hotel would be most acceptable.
Reviewed January 12, 2017
Did you find this review helpful? |
9.2
raman from United Kingdom
Business traveler
Horizon Club
Stayed 10 nights in December 2016
Nice hotel with great staff”
Well situated hotel with very good staff. The club facilities are excellent especially the happy hour period
Reviewed January 11, 2017
Did you find this review helpful? |
5.6
ROSETA from Malaysia
Family with young children
Deluxe
Stayed 2 nights in September 2016
overall satisfactory with Shangri-La service”
Traffic conditions surroundings too bad.
Reviewed January 06, 2017
Did you find this review helpful? |
10.0
KIM from United Kingdom
Couple
Horizon Club
Stayed 2 nights in December 2016
Excellent, relaxing, with full quality facilites.”
It was an exceptional hotel, friendly, top quality facilities with superb Xmas and New Year events laid on.
Reviewed January 06, 2017
Did you find this review helpful? |
10.0
Edward from Indonesia
Solo traveler
Deluxe
Stayed 1 night in December 2016
One Night Transit”
It was one night transit before my flight back to Paris. But thank to it's strategic location, i managed to do a lot of my errands in which sometimes impossible with traffic in Jakarta.
Reviewed December 30, 2016
Did you find this review helpful? |
8.8
Michael from Indonesia
Family with young children
1 Bedroom Suite
Stayed 1 night in December 2016
Good overall. Got a room on smoking floor not very pleasant.”
Good pool area for the kids
Reviewed December 30, 2016
Did you find this review helpful? |
10.0
KIM from United Kingdom
Couple
Horizon Club
Stayed 2 nights in December 2016
Excellent value for money 5 star treatment.”
Excellent 1st class hotel for 5 star treatment and value for money.
Reviewed December 27, 2016
Did you find this review helpful? |
8.0
Weng from Australia
Family with young children
Horizon Club
Stayed 1 night in December 2016
Great hotel nice pool”
spacious room, nice pool for kids, a bit expensive for food
Reviewed December 27, 2016
Did you find this review helpful? |
8.4
kingston from Indonesia
Family with young children
1 Bedroom Suite
Stayed 1 night in December 2016
shangrila hotel”
all nice
Reviewed December 26, 2016
Did you find this review helpful? |
8.0
Edi from Indonesia
Family with young children
Deluxe
Stayed 2 nights in April 2016
Good swiming pools”
Spacious room but interior design is quite old..
Reviewed December 24, 2016
Did you find this review helpful? |
7.6
YAN from Hong Kong
Business traveler
Deluxe
Stayed 2 nights in December 2016
As expected ”
Very expensive even for Shangri la standard. Everything is as expected. Variety of food is unparalleled.
Reviewed December 22, 2016
Did you find this review helpful? |
8.4
Rini from Indonesia
Couple
Horizon Club
Stayed 1 night in November 2016
Good hotel”
Perfect for resting
Reviewed December 21, 2016
Did you find this review helpful? |
10.0
Nurleny from Indonesia
Family with young children
1 Bedroom Suite
Stayed 3 nights in December 2016
Marvelous experience...!!”
All the staff were very helpful and accommodating,
Reviewed December 21, 2016
Did you find this review helpful? |
9.2
Christoph from Austria
Business traveler
Deluxe
Stayed 1 night in December 2016
great hotel - central location”
great hotel - central location
Reviewed December 21, 2016
Did you find this review helpful? |
10.0
younghyun from South Korea
Couple
Horizon Club
Stayed 1 night in August 2016
Good!!”
Everything is good for us. Thanks
Reviewed December 18, 2016
Did you find this review helpful? |
9.6
Edward from Indonesia
Solo traveler
Stayed 2 nights in December 2014
Nice breakfast”
Nice old hotel with nice bfast, little bit pricy
Reviewed December 14, 2016
Did you find this review helpful? |
8.0
Yuen from China
Business traveler
Deluxe
Stayed 1 night in October 2016
Good Services”
Good Services
Reviewed December 12, 2016
Did you find this review helpful? |
9.2
Vitri from Singapore
Couple
Horizon Club
Stayed 1 night in December 2016
Shangri-La Experience”
Staying at the Horizon Club room was very satisfying. With all the benefits of Horizon Club room too was very enjoyable.
Reviewed December 05, 2016
Did you find this review helpful? |
8.0
AbdulHafeez from Malaysia
Solo traveler
Deluxe
Stayed 2 nights in November 2016
Nice hotel”
Good location which is near the shopping areas.
Reviewed December 01, 2016
Did you find this review helpful? |
10.0
Pierfrancesco from Italy
Solo traveler
Deluxe
Stayed 4 nights in November 2016
Excellent Hotel”
I had a fantastic stay at the Shangri-la in Jakarta. Excellent location, great facilities, and personnel that did everything to make me feel welcome. I will be back for sure next time I will go to beautiful Indonesia
Reviewed November 24, 2016
Did you find this review helpful? |
6.4
saleh from Kuwait
Couple
Horizon Club
Stayed 1 night in April 2016
couple”
very good
Reviewed November 21, 2016
Did you find this review helpful? |
7.6
Jamal from Kuwait
Solo traveler
Horizon Club
Stayed 9 nights in November 2016
Nice hotel but nothing is nearby”
Nice hotel but given the traffic jams in Jakarta it is hard to go anywhere especially during your leisure time. You are better off staying in a hotel in the Plaza Indonesia mall, this way you have access to the mall & restaurant s. Also the surface of the tennis courts in Shangri La hotel are in bad shape and virtually unplayable. Vegetarian food selections are very limited and not as advertised in many reviews.
Reviewed November 19, 2016
Did you find this review helpful? |
8.4
Nathan from Australia
Business traveler
Deluxe
Stayed 3 nights in November 2016
Excellent Hotel for Business or Pleasure”
Well located, good meeting room facilities, excellent staff, i think F&B lets it down a little, but certainly would stay again.
Reviewed November 18, 2016
Did you find this review helpful? |
10.0
Hero from Indonesia
Family with teens
Horizon Club
Stayed 1 night in November 2016
Fantastic hotel”
For sure we will be back again here.
Reviewed November 17, 2016
Did you find this review helpful? |
10.0
Luc from Belgium
Couple
Horizon Club
Stayed 5 nights in November 2016
Indonesia at it's best ”
Lovely people, great welcome and a lovely room. Endless and delicious buffets...great people working in the restaurants. I loved it. Thank you Mr Endri (restaurant) for making things so special.
Reviewed November 14, 2016
1 traveler found this review helpful. Did you? |
9.2
Jon from Norway
Solo traveler
Horizon Club
Stayed 2 nights in October 2016
As brilliant as Shangri La always is”
Genuine excellent service and excellent facilities is my expectations when staying at a Shangri la. Jakarta does not disappoint, the room was recently nicely refurnished and very clean and well equipped. The food and beverage was of excellent quality and in particular the breakfast buffet impresses.
Reviewed November 04, 2016
Did you find this review helpful? |
8.8
DANIELE from Italy
Business traveler
Deluxe
Stayed 3 nights in October 2016
Hotel Shangri-La Jakarta”
Nice hotel in a crazy cmetropolitan city. Terrible traffic, incredible pollution and really noisy. The hotel is good (as usual Shangri-la hotel chain) and the service too. At the desk I was invited to upgrade my room for a small amount. In the upgrade I get the accesso to the executive room and of course to the breakfast service. Very nice service.
Reviewed October 30, 2016
Did you find this review helpful? |
8.8
Irfan from Indonesia
Group
1 Bedroom Suite
Stayed 2 nights in April 2016
Good hotel”
Good hotel in the central Jakarta, facility is awesome, and amazing breakfast!
Reviewed October 13, 2016
Did you find this review helpful? |
9.2
Shiv from India
Business traveler
Deluxe
Stayed 3 nights in September 2016
Good Hotel”
Good staff. Location slightly off the main roads. Great place to stay.
Reviewed October 07, 2016
Did you find this review helpful? |
9.6
effendy from Indonesia
Couple
Deluxe
Stayed 1 night in October 2016
Short stay”
Great hotel with good facility and the near to business district
Reviewed October 05, 2016
Did you find this review helpful? |
9.6
HOUWDY from Indonesia
Couple
Deluxe
Stayed 2 nights in April 2016
Great Hotel”
Great room, great facilities, great restaurants...
Reviewed October 04, 2016
Did you find this review helpful? |
8.0
Abdurrahman from Indonesia
Family with young children
Horizon Club
Stayed 3 nights in September 2016
Good Facilities”
Great Food,
Reviewed October 03, 2016
Did you find this review helpful? |
10.0
Mohamad from Indonesia
Family with young children
Horizon Club
Stayed 1 night in September 2016
Resort Feel”
Nice hotel with great facilities and food!
Reviewed September 13, 2016
Did you find this review helpful? |

1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: