Excellent 8.9
Based on 3397 reviews

Verified traveler reviews

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based on 3397 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room comfort and quality 9.1
  • Service 9.1
  • Value for money 8.5
  • Food and dining 8.7
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Michael from Australia
Horizon Club Executive Twin Room
Stayed 4 nights in September 2016
Top hotel with top staff
The Shangri La Kuala Lumpur is everything a Shangri La should be. Excellent staff who obviously love their jobs and are very good at their respective duties, good location, nice restaurants particularly the Shang Palace where we dined twice. Would we stay there again? For sure.
Reviewed September 10, 2016

Kuimu from China
Business traveler
Deluxe King
Stayed one night in September 2016
Very good
Very cool
Reviewed September 06, 2016

Frances from United Kingdom
Deluxe King
Stayed 3 nights in September 2016
Lovely staff we were novices to this type of luxury
How to take advantage of facilities
Reviewed September 05, 2016

Sukhbir from Malaysia
Family with older children
Executive Suite
Stayed one night in September 2016
Excellent Hotel
Excellent room - We had the executive suite real good size and very clean. Decor was also excellent. Service from check in to check out was marvellous. Location was perfect to around K L
Reviewed September 04, 2016

Miguel from Philippines
Family with young children
Deluxe King Room
Stayed 4 nights in August 2016
Excellent Facilities and Service
The room was perfect, spotless and clean. All fixtures in the bathroom appeared brand new. Excellent customer service.
Reviewed August 28, 2016

ZULQARNAIN from Pakistan
Executive Suite
Stayed 4 nights in August 2016
Enjoyed it thoroughly. Great spacious room!
Reviewed August 24, 2016

RIFDI from Malaysia
Executive King Room
Stayed 3 nights in August 2016
Improve on the food
Good 3 nights stay at your hotel. one suggestion to look back at the food serves as sometimes the taste is a little bit off..
Reviewed August 22, 2016

arbainah from Singapore
Family with older children
Executive Twin Room
Stayed one night in August 2016
Reviewed August 22, 2016

TEO from Malaysia
Premier King Room
Stayed 2 nights in August 2016
food..location..friendly and smilly staft
food..location..friendly and smilly staft
Reviewed August 22, 2016

Alisa from New Zealand
Solo traveler
Deluxe King
Stayed 2 nights in July 2016
Good location but dated rooms
The hotel is in a convenient location close to the shopping malls and Bukit Bintang. The rooms however are a bit dated and could do with a bit of a renovation.
Reviewed August 21, 2016


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