Excellent 8.9
Based on 3397 reviews

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Excellent



based on 3397 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room comfort and quality 9.1
  • Service 9.1
  • Value for money 8.5
  • Food and dining 8.7
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Michael from Australia
Couples
Horizon Club Executive Twin Room
Stayed 4 nights in September 2016
Top hotel with top staff
The Shangri La Kuala Lumpur is everything a Shangri La should be. Excellent staff who obviously love their jobs and are very good at their respective duties, good location, nice restaurants particularly the Shang Palace where we dined twice. Would we stay there again? For sure.
Reviewed September 10, 2016
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Kuimu from China
Business travelers
Deluxe King
Stayed one night in September 2016
Very good
Very cool
Reviewed September 06, 2016
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Frances from United Kingdom
Couples
Deluxe King
Stayed 3 nights in September 2016
Lovely staff we were novices to this type of luxury
How to take advantage of facilities
Reviewed September 05, 2016
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Sukhbir from Malaysia
Families with older children
Executive Suite
Stayed one night in September 2016
Excellent Hotel
Excellent room - We had the executive suite real good size and very clean. Decor was also excellent. Service from check in to check out was marvellous. Location was perfect to around K L
Reviewed September 04, 2016
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Miguel from Philippines
Families with young children
Deluxe King Room
Stayed 4 nights in August 2016
Excellent Facilities and Service
The room was perfect, spotless and clean. All fixtures in the bathroom appeared brand new. Excellent customer service.
Reviewed August 28, 2016
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ZULQARNAIN from Pakistan
Couples
Executive Suite
Stayed 4 nights in August 2016
Great
Enjoyed it thoroughly. Great spacious room!
Reviewed August 24, 2016
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RIFDI from Malaysia
Couples
Executive King Room
Stayed 3 nights in August 2016
Improve on the food
Good 3 nights stay at your hotel. one suggestion to look back at the food serves as sometimes the taste is a little bit off..
Reviewed August 22, 2016
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arbainah from Singapore
Families with older children
Executive Twin Room
Stayed one night in August 2016
80
staff
Reviewed August 22, 2016
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TEO from Malaysia
Couples
Premier King Room
Stayed 2 nights in August 2016
food..location..friendly and smilly staft
food..location..friendly and smilly staft
Reviewed August 22, 2016
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Alisa from New Zealand
Solo travelers
Deluxe King
Stayed 2 nights in July 2016
Good location but dated rooms
The hotel is in a convenient location close to the shopping malls and Bukit Bintang. The rooms however are a bit dated and could do with a bit of a renovation.
Reviewed August 21, 2016
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