Verified traveler reviews

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based on 321 reviews
  • Cleanliness 8.5
  • Facilities 8.6
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 8.2
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Chin from Malaysia
Business traveler
Stayed 1 night in June 2016
No comments
No comments
Reviewed June 29, 2016

Sze from Australia
Family with young children
Stayed 1 night in June 2016
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Reviewed June 06, 2016

alfia from Indonesia
Business traveler
Stayed 1 night in May 2016
its been wonderful can stay
Reviewed June 03, 2016

Juliana from Indonesia
Business traveler
Stayed 2 nights in April 2016
Good hotel
good location and value for money
Reviewed May 10, 2016

Diana from Indonesia
Family with young children
Horizon Deluxe
Stayed 1 night in March 2016
Everything okeyy,,, we luv horizon club lounge here thx
Reviewed March 28, 2016

Soedradjat from Indonesia
Stayed 1 night in March 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Reviewed March 24, 2016

LEANDER from Philippines
Horizon Deluxe
Stayed 1 night in March 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Reviewed March 21, 2016

Monica from Indonesia
Horizon Deluxe
Stayed 1 night in December 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Reviewed March 15, 2016

Servando from Philippines
Solo traveler
Executive King Bed
Stayed 1 night in March 2016
Reviewed March 14, 2016

AMINAH from Singapore
Family with young children
Horizon Deluxe
Stayed 3 nights in February 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Reviewed February 10, 2016


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