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Excellent



based on 1266 reviews
  • Cleanliness 9.1
  • Facilities 8.8
  • Location 9.0
  • Room comfort and quality 9.0
  • Service 8.8
  • Value for money 8.0
  • Food and dining 8.0
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John from Australia
Solo traveler
Executive Grand Harbor View Suite
Stayed 1 night in April 2016
Excellent customer service
From the check-in staff to room service, everyone conducted themselves professionally and were helpful and friendly, always doing things with a smile. Excellent customer service.
Reviewed August 17, 2016

Manuel from Philippines
Couple
Executive Opera City View
Stayed 2 nights in August 2016
Excellent hotel
Everything great. But if youre planning to walk to cirqular quay its just a short walk but you will be going up and down on a lot of stairs.
Reviewed August 14, 2016

Samuel from United Kingdom
Business traveler
Deluxe Opera House City View King
Stayed 2 nights in August 2016
Great location, great service
Stayed at this hotel for two nights on a business trip. Great location and great service. Nice big room with great view.
Reviewed August 13, 2016

Chris from United States
Family with older children
Deluxe Grand Harbour King
Stayed 3 nights in August 2016
Australian vacation
The hotel was the perfect location for us in Sydney, with incredible views of the Sydney Opera House and the Harbor Bridge from both of our rooms. The concierge was very helpful with our plans while we were there.
Reviewed August 11, 2016

Phillip from Australia
Couple
Executive Opera City View
Stayed 1 night in August 2016
Hotel superior to staff
Hotel superior to hotel staff.
Reviewed August 08, 2016

Tim from Australia
Couple
Executive Grand Harbor View
Stayed 1 night in July 2016
Almost Perfect
There were very minor issues about getting into the room that were just not quite perfect, other than that, this place is perfect. View of the harbour is astounding if you get a room that faces that way. Recommended. I will stay again
Reviewed August 04, 2016

Maria from South Africa
Couple
Deluxe Opera House City View King
Stayed 3 nights in July 2016
Great hotel
Location was excellent. The view from our bedroom was magnificent. The rooms were well thought out and extremely comfortable. The staff friendly and helpful.
Reviewed August 03, 2016

Benjamin from Malaysia
Couple
King Deluxe Darling Harbor View
Stayed 3 nights in July 2016
Staff Friendliness - A True Shangri-La Advantage
From the check-in staff to the bell hops, everyone conducted themselves professionally and were helpful and friendly, always doing things with a smile. They continue to lift the Shangri-La Brand to greater heights. Never disappointed staying there or any Shangri-La Hotel for that matter. Well done! Keep up the great work!
Reviewed August 01, 2016

Paul from South Korea
Family with young children
King Deluxe Darling Harbor View
Stayed 1 night in July 2016
Great location in the heart of Sydney
Very near all major places in Sydney.
Reviewed July 26, 2016

Gemma from Australia
Couple
King Deluxe Grand Harbor View
Stayed 2 nights in July 2016
Sydney weekend, holidaymaker worthy view
We chose the Grand harbour veiw room to have an ultimate touristic trip. The view was just ok, and one of the large windows was not clean enough to take a photo ... rooms are luxury and spacious. nice bathrooms, bath etc. Only took a coffee from the ground level cafe which was great. Gym was overcrowded and two of the 4 treadmills were not level, so they basically were not usable due to machine wobbles. location is fine, airport shuttle did pick up and drop off to the airport. very convenient.
Reviewed July 25, 2016


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