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Excellent



based on 1264 reviews
  • Cleanliness 9.1
  • Facilities 8.8
  • Location 9.0
  • Room Comfort/Standard 9.0
  • Service 8.8
  • Value for money 8.0
  • Food/Dining 8.0
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Manuel from Philippines
Couples
Executive Opera City View
Stayed 2 nights in August 2016
Excellent hotel
Everything great. But if youre planning to walk to cirqular quay its just a short walk but you will be going up and down on a lot of stairs.
Reviewed August 14, 2016
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Samuel from United Kingdom
Business travelers
Deluxe Opera House City View King
Stayed 2 nights in August 2016
Great location, great service
Stayed at this hotel for two nights on a business trip. Great location and great service. Nice big room with great view.
Reviewed August 13, 2016
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Chris from United States
Families with older children
Deluxe Grand Harbour King
Stayed 3 nights in August 2016
Australian vacation
The hotel was the perfect location for us in Sydney, with incredible views of the Sydney Opera House and the Harbor Bridge from both of our rooms. The concierge was very helpful with our plans while we were there.
Reviewed August 11, 2016
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Phillip from Australia
Couples
Executive Opera City View
Stayed one night in August 2016
Hotel superior to staff
Hotel superior to hotel staff.
Reviewed August 08, 2016
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Tim from Australia
Couples
Executive Grand Harbor View
Stayed one night in July 2016
Almost Perfect
There were very minor issues about getting into the room that were just not quite perfect, other than that, this place is perfect. View of the harbour is astounding if you get a room that faces that way. Recommended. I will stay again
Reviewed August 04, 2016
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Maria from South Africa
Couples
Deluxe Opera House City View King
Stayed 3 nights in July 2016
Great hotel
Location was excellent. The view from our bedroom was magnificent. The rooms were well thought out and extremely comfortable. The staff friendly and helpful.
Reviewed August 03, 2016
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Benjamin from Malaysia
Couples
King Deluxe Darling Harbor View
Stayed 3 nights in July 2016
Staff Friendliness - A True Shangri-La Advantage
From the check-in staff to the bell hops, everyone conducted themselves professionally and were helpful and friendly, always doing things with a smile. They continue to lift the Shangri-La Brand to greater heights. Never disappointed staying there or any Shangri-La Hotel for that matter. Well done! Keep up the great work!
Reviewed August 01, 2016
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Paul from South Korea
Families with young children
King Deluxe Darling Harbor View
Stayed one night in July 2016
Great location in the heart of Sydney
Very near all major places in Sydney.
Reviewed July 26, 2016
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Gemma from Australia
Couples
King Deluxe Grand Harbor View
Stayed 2 nights in July 2016
Sydney weekend, holidaymaker worthy view
We chose the Grand harbour veiw room to have an ultimate touristic trip. The view was just ok, and one of the large windows was not clean enough to take a photo ... rooms are luxury and spacious. nice bathrooms, bath etc. Only took a coffee from the ground level cafe which was great. Gym was overcrowded and two of the 4 treadmills were not level, so they basically were not usable due to machine wobbles. location is fine, airport shuttle did pick up and drop off to the airport. very convenient.
Reviewed July 25, 2016
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Calum from United Kingdom
Couples
Deluxe Opera House City View King
Stayed one night in July 2016
Brilliant
It was brilliant but the Only thing is there was no kettle for a tea
Reviewed July 24, 2016
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