"Great place with great staff and one of the best Spas in town."
Andres - June 24, 2019
Location rating score
Service leader Harshit sharma was instrumental in making my experience at shangrila memorable Excellent service and will return when I visit Delhi aga...
Reuben | June 30, 2019
Very good service, staff were super helpful and really made the experience so great for us, especially special thanks to Prashant!
Mei | March 4, 2019
Ratika, Shaila and a wonderful tall and handsome receptionist gave me the stay of my dreams!
Makori | May 15, 2019
Great rooms, service, facilities - would recommend and definitely would stay again
Michael | March 13, 2019
Clean, beautiful, luxurious, world class service, good gym with good instructor.
Hou | November 27, 2018
Pros : real 5 star international standard, good breakfast, nice sauna.
Norachote | June 15, 2019
670 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.2|
|Distance to city center||1.0 Km|
|Nearest airport||Indira Gandhi International Airport (DEL)|
|Distance to airport||13.6 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Shangri-La's Eros Hotel New Delhi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3832 INR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La's Eros Hotel New Delhi also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La's Eros Hotel New Delhi has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around New Delhi and NCR with private transportation, the hotel can arrange both taxis or car rental.
Shangri-La's Eros Hotel New Delhi does not permit smoking in any of its rooms, but allows smoking in designated areas.
Samantha | November 19, 2019
Makori | May 11, 2019
For | December 19, 2019
Shangri-La's Eros Hotel New Delhi presents the new age luxury in the heart of Delhi, for the modern travelers. Amidst the hustle that resonates in the capital, a luxurious haven encompassing comfort, opulence and sophistication with historic panoramas awaits your indulgence. The timeless architecture, legendry hospitality, award-winning cuisine and signature spa treatments combines to offer the world-class Shangri-La experience.
With the recent refurbishment, the guestrooms and suites have been accentuated with luxurious amenities and a chic and classy ambience in hues of silver, dove grey and muted beige colors for a splendid, relaxing experience. All guest accommodations feature thoughtful amenities such as on-demand movies, shoeshine kit, free Wi-Fi and smoke detector to ensure an unparalleled sense of comfort.
Whether you are seeking rest, refreshment or a recreational experience, Shangri-La's Eros Hotel New Delhi has the facilities and services to ensure total satisfaction. Relax and rejuvenate in the tranquil waters of the swimming pool or take a breath and unwind at CHI, The Spa, the signature spa brand for Shangri-La Hotels and Resorts. Experience the highest degree of personal attention and services at The Salon and energize yourself at our state-of-the-art fitness center.
The revamp unveils the spectacular Horizon Club Lounge located on the 19th floor, offering views of the bustling New Delhi and the most iconic landmarks of the city, including India Gate, Lotus Temple and Jantar Mantar. Savor the mystical Yunnan cuisine along with Cantonese and Sichuan at the 39th signature restaurant Shang Palace. Indulge in authentic Italian experience at Sorrento, certified with the Golden Q from Ospitalita’ Italiana or visit Tamra, the multi-cuisine dining restaurant offering the ‘world on your platter’ concept. Enjoy the robust flavors of Indian street food, packed in a plush, luxurious setting at Mister Chai or commence your evening sipping the property’s signature barrel-aged cocktails at the Italian bar Grappa. Shangri-La's Eros Hotel New Delhi is your one-stop destination for quality hotel accommodations in New Delhi.
shu | January 9, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Shangri-La's Eros Hotel New Delhi
Show reviews that mention
As a first time visitor to India from America, I wanted to make sure that I had a really comfortable place to lay my head after a long day of exploring the fast paced hustle and bustle of Delhi. I 100% got that and more with my stay at the Shangri-La's Eros Hotel. The attentiveness and professionalism of the staff was 2nd to none, the dining was simply Amazing and sitting in the steam room at the hotel spa was a valued luxury to help start our days and end our evenings... Definitely a great find...
Thank you so much for taking the time to write to us and sharing a fantastic review. We're elated to know that you enjoyed an extraordinary stay and had a wonderful time overall. We look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
A Good Quality Hotel”
I thoroughly enjoyed my stay at Shangri-La Eros Hotel New Delhi. It an oasis in the hectic heart of Delhi. The location is good, just a short walk to Connaught Place and Japanth Market. The staff customer service is outstanding - among the best I have experienced. Nice pool and day spa as well. My room was clean and comfortable and the buffet breakfast was extensive. I highly recommend this hotel and would definitely stay there again.
My New Favorite Hotel in New Delhi”
An excellent 7 nights here on this New Delhi business trip. First experience of a Shangri-La hotel. Will certainly not be my last! Genuine warmth, welcome and excellent service from all staff were exemplary. A truly high standard of guest relations from reception to business lounge to restaurant. New Tamra dining room is spacious, bright, with excellent food. Great location in New Delhi. Highly recommend the Shangri-La Eros!
Excellent staff, services, location, cleanliness and food”
Mr. Sunil Dutt provided me excellent services. Thank you so much! My husband and I enjoyed our stay in New Delhi. For sure, next time if we go to Delhi, we will stay at Shangri-La's Eros!
Dear Ravis, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
Great hotel, good location”
everything you would expect of a shangri la. not cheap but in new delhi definitely worth the price to escape the chaos and hassles that this city has to offer. the staff are excellent and could not have been more helpful. the gym facilities at this hotel are first class. i cannot comment on the pool as it was closed for renovations at the time. i stayed here for 4 days and thoroughly enjoyed my stay. the bathroom was luxuriant, however the room size was fairly average. the location is good...about 10-15 minutes walk to connaught place (the centre of new delhi) and only about a 5 minute walk to the nearest metro station which is very convenient as i would not recommend taxis or autorickshaws in this city. there is also free wi-fi and they were more than happy to supply free wi-fi for our four devices. definitely recommended for both business and tourists.
Top Staff, Convenient Location, Very Nice Stay”
This was my second stay at the Shangri-La in New Delhi in six weeks. The previous stay was not too restful. I had raised some issues with the staff and management and did everything they could to ensure that my next stay would start and end on the best possible notes. The front desk and rooms staff was super accommodating, ensured that I spent as little time as possible with check-in/check-out formalities, made sure I was ready to go for my meetings as soon as I checked-in, and were overall quite impressive in meeting and exceeding the Shangri-La overall global standard.
The Shangri-la brand is no short of perfection, they think about all your needs as a guest and the restaurants in the hotel is fantastic. Thank you Shangri-la Eros Delhi for taking care of me while i was in Delhi
5*, but not maybe in European standards”
Me and my husband stayed at Shangri-La's Eros for 1 night after returning from our trip from Taj Mahal. Did not eat anything, just stayed overnight. It was conveniently located also from the airport (13 km, 40 minutes in morning traffic) and was supposed to be a new nice hotel. Expectations for the one of the most luxurious hotel chains in Asia were high, but unfortunately not fully met, because the room had some cleaning issues (unclean floor and windows) and worn out bathroom seams. Luckily the bed was comfortable and internet worked very well. Gym was pretty well equipped. Check-in and check out took way longer than they should have. Might stay there again, but expect less.
Good hotel, excellent service”
Staying in this hotel is always a pleasure, the location is good for central Delhi, and the rooms are clean and spacious. I have stayed in various hotels in Delhi this one has some excellently trained and helpful staff. The only downside would be the fact that there's only one restaurant, although the food is varied and quite tasty, the restaurant staff are quite slow especially if your table doesn't have any one loud or shouty, so clear your throat, as quiet tables are ignored.
Very good standards”
This is my second time this year to the Shangrila Eros and I will definitely stay here the next time I visit Delhi. The hotel is in a good location, well kept and has a very good spa as well as an amazing Italian restaurant. The breakfast spread is great too. Rooms are clean and well maintained and the staff are eager to help out. Special mention is Rubaldeep Singh who remembered us from our last visit and made us feel welcome.
Thank you for delighting us with your warm and wonderful words of appreciation. We are so happy to hear that you had a great experience while staying with us and found the service of our staff up to the mark. Your generous comments have been shared with the entire team and we look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Nice and clean room”
First time in New Delhi. the hotel is nice and clean. All staffs are good and smiley. The food are good, breakfast is also good. the complimentary high speed internet is not so good. If I will visit Delhi then I will stay at this hotel and I recommend this hotel to all my friends.
Beautiful respite in a intense city”
I stayed in Delhi over New Year's Eve, and was given a room on the 19th floor. My stay was during a time when people were holding public protests all over the city, especially in our area, Connaught Place. When I walked through the doors of the hotel, I felt safe and peaceful. The staff were always helpful and the front desk staff remembered my name. Everyone was courteous and took the sting out of the chaos going on outside our window.
Nice place, good standard all around”
I stayed in new delhi for a couple of days on business and recently had a good experience at the Shangrila in Istanbul so I stayed. Everything was pretty good, no real complaints except there was a bit of a smell like and open sewer near the pool but that was nothing in comparison to the good points. The breakfast was GREAT, the evening clubroom was nice up on the top floor the spa looked great even if i didnt try it. I'd recommend it to anyone in town on business
Excellent hotel, excellent service”
i am absolutely satisfied of my stay in this hotel. the staff was very gentle, always smiling and willing to serve. the hotel's rooms offer everything a traveller wants. excellent the room service, very tasty the food. i have had twice dinner in the room and it was all perfect. also, i had a beatiful view of new delhi.
Great location, Top Breakfast, ”
My husband and I travelled with our 2 kids aged 2yrs and 3yrs. Hotel staff amazing and were happy to entertain in communal areas. Rooms well appointed with all mod comms. Only thing to note is that the shower is over the bath and the water leaks on to the floor as angles for tile drainage appear to fall the wrong way. A problem not unique to our room as we travelled with another family who had the same issue. Whilst nothing a few towels can't sort out but not expected in hotel of this class. Breakfast is one of the best I have seen anywhere from freshly made fruit juice or waffles and ice cream to curry, rice, and poori. The restaurant Shang Plaza serves Chinese and it is clear why this is no. 1 of 12k+ Delhi restaurants. The food andSanjana our waitress wer truly outstanding. Swimming pool a bit dated and could do with a make over. We had no problems with any noise related to the renovation work currently being undertaken. Would definitely recommend.
Dear Marvin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Parmeet Singh Nayar General Manager
very good hotel”
We stayed there on the last day of our visit to India. I was quite tired of everything in India but the hotel made my last day in India very pleasant. It was great experience to stay there, the room was nice and comfortable, swimming pool was small but we enjoyed it. The breakfast was really nice as lots of choices. Just the water for the bath was yellow.. We deposit some jewelry at the airport when we arrived India and we were not sure how to get it back. The concierge helped us, which we really appreciated. Everyone had a nice smile and we felt really welcomed. We love to stay there again when we go to Delhi again
Great hotel, service and location”
We stayed in this hotel for 3 nights and the kids were happy to have a nice breakfast every morning, the spa was wonderful with a nice sauna and jacuzzi for relaxation after a long day of sightseeing. The staff was super friendly and helpful with tips and suggestions for things to do with kids. The food at the breakfast buffet was top quality, from the masala dosas to the Chinese congee with all the toppings. The fresh fruits and juice bar made the extra healthy option refreshingly good. A must for busy Delhi.
Beautiful, comfortable hotel ”
The hotel was lovely. Efficient check in. Really comfortable beds and pillows. Nice little touches in the room. Lots of plug sockets, for a change. Bar was very cool with a good atmosphere. Delicious gin and tonics and popcorn! Good location just by the metro. Welcoming, helpful staff. I would love to stay here again when I visit Delhi.
Thank you so much for your feedback. We are happy to hear that we were able to make your stay a special one. We look forward to welcoming you, please come again soon. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
We paid around to upgrade to be upgraded to a suite. The room was very spacious and the wi-fi connection is the best that I have experienced while we were in India. It was my birthday on our last day at the hotel and they gave me a box of chocolate, cake and a gift. That was very sweet and thoughtful of them! Will definitely stay here again when I come back to Delhi.
4D3N stays in Shangri-La ”
As I had reached Delhi early, the front desk was understanding enough to extend free early check- in. All the service staff were friendly, helpful and were always ready with a smile. Something to note, even though the distance from the hotel to Connaught place is short, the travelling time will take longer due to the heavy traffic congestion.
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