6 Feb 2019
Wednesday
7 Feb 2019
Thursday
2 adults
1 room
2018
Shangri-La's Eros Hotel New Delhi
19 Ashoka Road,Connaught Place, New Delhi, Central Delhi, New Delhi and NCR, India, 110001
- View on map
Deluxe Room - Bed
Removed from saved list
What guests are saying:
Good location, great buffet spread, comfy bed
Rooms are great and food is good.
I have lived in the Shangri La residences Jakarta for 5 years. My trip to the Shangri la Delhi was as always with the Shangri la exceptional.
Highly recommended.
this hotel is definitely worth every cent paid for. from check in to check out everything is just so professionally done. the levels of understanding and speaking english from the bell boy to the reception to the housekeeping is just truly amazing. well done all
Concierge were excellent in helping
First time travel to India and first time staying in Shangri-La hotel but never offer breakfast for me.
Except the shortage of elevators, this is a great hotel.
![Swimming pool [outdoor] Shangri-La's Eros Hotel New Delhi](http://pix10.agoda.net/hotelImages/70701/0/3136180e7f9a0103a3cd84715d2cb86a.jpg?s=450x450)
See all 36 photos
Guest reviews
8.7
Excellent
/10
(549 reviews)See what guests said
10.0
Exceptional"Was all that we love and appreciate about the Shangri"
Dru
-
December 14, 2017
8.9
Excellent cleanlinessRecommended by 95% of guests
Property highlights
670 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
This property is in high demand!Last booked 6 hours ago
Excellent
Location
8.9
See map
Excellent location - 580 meters from city center
Nearby
Popular
| Value for money | 8.2 |
| Distance to city center | 1.0 Km |
| Location rating | 8.9 |
| Nearest airport | Indira Gandhi International Airport (DEL) |
| Distance to airport | 11.8 km |
Select your room
8.5
Excellent
Room comfort & quality
See photos and details
Executive Suite
...
- Room size: 44 m²/474 ft²
- City view
- 1 king bed or 2 single beds
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Horizon Deluxe Room
...
- Room size: 27 m²/291 ft²
- City view
- 1 king bed or 2 single beds
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Horizon Deluxe King Room
...
- Room size: 27 m²/291 ft²
- Shower and bathtub
- 1 double bed
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Horizon Premier King Room
...
- Room size: 34 m²/366 ft²
- Non-smoking
- 2 single beds or 1 king bed
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Deluxe Room
...
- Room size: 27 m²/291 ft²
- City view
- 1 king bed or 2 single beds
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Premier King Room
...
- Room size: 36 m²/388 ft²
- Shower and bathtub
- 1 super king bed
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Double Superior
...
- Room size: 22 m²/237 ft²
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Double Or Twin Superior
...
- Room size: 27 m²/291 ft²
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Guestroom
...
- Room size: 27 m²/291 ft²
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Superior Twin
...
- Non-smoking
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Have a question for Shangri-La's Eros Hotel New Delhi?
What people love about the property
- 8.0Very good
"Staff was very kind and helpful Greet u every day with a smile"
Veronica
|
November 1, 2017
- 10.0Exceptional
"This hotel was very nice and clean."
MARCOS
|
June 15, 2017
- 9.6Exceptional
"Excellent hotel and location"
Li M.
|
November 27, 2017
Compare to other recommended properties
 Shangri-La's Eros Hotel New Delhi | Best value!  |  |  | |
| Guest rating | Excellent 549 reviews 8.7 Location 8.9 | Exceptional 157 reviews 9.0 Location 8.8 | Excellent 1446 reviews 8.2 Location 8.6 | Exceptional 60 reviews 9.0 Location 9.1 |
| Neighborhood | Central Delhi | Central Delhi | Central Delhi | South Delhi |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
9.6
Exceptional"Nice clean place to stay."
Selva
|
March 27, 2016
An overview
Shangri-La's Eros Hotel New Delhi presents the new age luxury in the heart of Delhi, for the modern travelers. Amidst the hustle that resonates in the capital, a luxurious haven encompassing comfort, opulence and sophistication with historic panoramas awaits your indulgence. The timeless architecture, legendry hospitality, award-winning cuisine and signature spa treatments combines to offer the world-class Shangri-La experience.
With the recent refurbishment, the guestrooms and suites have been accentuated with luxurious amenities and a chic and classy ambience in hues of silver, dove grey and muted beige colors for a splendid, relaxing experience. All guest accommodations feature thoughtful amenities such as on-demand movies, shoeshine kit, free Wi-Fi and smoke detector to ensure an unparalleled sense of comfort.
Whether you are seeking rest, refreshment or a recreational experience, Shangri-La's Eros Hotel New Delhi has the facilities and services to ensure total satisfaction. Relax and rejuvenate in the tranquil waters of the swimming pool or take a breath and unwind at CHI, The Spa, the signature spa brand for Shangri-La Hotels and Resorts. Experience the highest degree of personal attention and services at The Salon and energize yourself at our state-of-the-art fitness center.
The revamp unveils the spectacular Horizon Club Lounge located on the 19th floor, offering views of the bustling New Delhi and the most iconic landmarks of the city, including India Gate, Lotus Temple and Jantar Mantar. Savor the mystical Yunnan cuisine along with Cantonese and Sichuan at the 39th signature restaurant Shang Palace. Indulge in authentic Italian experience at Sorrento, certified with the Golden Q from Ospitalita’ Italiana or visit Tamra, the multi-cuisine dining restaurant offering the ‘world on your platter’ concept. Enjoy the robust flavors of Indian street food, packed in a plush, luxurious setting at Mister Chai or commence your evening sipping the property’s signature barrel-aged cocktails at the Italian bar Grappa. Shangri-La's Eros Hotel New Delhi is your one-stop destination for quality hotel accommodations in New Delhi.
With the recent refurbishment, the guestrooms and suites have been accentuated with luxurious amenities and a chic and classy ambience in hues of silver, dove grey and muted beige colors for a splendid, relaxing experience. All guest accommodations feature thoughtful amenities such as on-demand movies, shoeshine kit, free Wi-Fi and smoke detector to ensure an unparalleled sense of comfort.
Whether you are seeking rest, refreshment or a recreational experience, Shangri-La's Eros Hotel New Delhi has the facilities and services to ensure total satisfaction. Relax and rejuvenate in the tranquil waters of the swimming pool or take a breath and unwind at CHI, The Spa, the signature spa brand for Shangri-La Hotels and Resorts. Experience the highest degree of personal attention and services at The Salon and energize yourself at our state-of-the-art fitness center.
The revamp unveils the spectacular Horizon Club Lounge located on the 19th floor, offering views of the bustling New Delhi and the most iconic landmarks of the city, including India Gate, Lotus Temple and Jantar Mantar. Savor the mystical Yunnan cuisine along with Cantonese and Sichuan at the 39th signature restaurant Shang Palace. Indulge in authentic Italian experience at Sorrento, certified with the Golden Q from Ospitalita’ Italiana or visit Tamra, the multi-cuisine dining restaurant offering the ‘world on your platter’ concept. Enjoy the robust flavors of Indian street food, packed in a plush, luxurious setting at Mister Chai or commence your evening sipping the property’s signature barrel-aged cocktails at the Italian bar Grappa. Shangri-La's Eros Hotel New Delhi is your one-stop destination for quality hotel accommodations in New Delhi.
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What they offer
8.4
Excellent"Nice gardens and outdoor bar/terrace."
michael
|
December 24, 2017
Languages spoken
- English
- Hindi
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Nightclub
- Swimming pool [outdoor]
- Garden
- Sauna
- Ticket services
- Hot tub
- Spa
- Tours
- Massage
- Steamroom
Dining, drinking, and snacking
- Bar
- Restaurants
- Coffee shop
- Room service [24-hour]
Services and conveniences
- Cash withdrawal
- Dry cleaning
- Safety deposit boxes
- Concierge
- Gift/souvenir shop
- Salon
- Convenience store
- Infirmary
- Shops
- Currency exchange
- Laundromat
- Smoking area
- Daily housekeeping
- Laundry service
- Doorman
- Luggage storage
For the kids
- Babysitting service
- Kids club
- Swimming pool [kids]
Access
- Check-in/out [express]
- Facilities for disabled guests
- Security [24-hour]
- Check-in/out [private]
- Front desk [24-hour]
- Wheelchair accessible
- Elevator
- Pets allowed
Getting around
- Airport transfer
- Rental car
- Valet parking
- Car park [free of charge]
- Shuttle service
- Car park [on-site]
- Taxi service
Available in all rooms
- Air conditioning
- In-room safe box
- Shoeshine kit
- Bathrobes
- Internet access – wireless
- Shower
- Bathtub
- Ironing facilities
- Slippers
- Carpeting
- Linens
- Smoke detector
- Closet
- Mini bar
- Sofa
- Coffee/tea maker
- Non-smoking
- Soundproofing
- Complimentary tea
- On-demand movies
- Telephone
- Daily newspaper
- Private entrance
- Toiletries
- Desk
- Refrigerator
- Towels
- Free bottled water
- Satellite/cable channels
- Wake-up service
- Free instant coffee
- Seating area
- Wi-Fi [free]
- Hair dryer
- Separate shower/bathtub
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Nearest essentials
Airports
Indira Gandhi International Airport (DEL)
11.8 km
40 minutes
Agra Airport (AGR)
178.2 km
3.5 hours
Public transportation
Janpath Metro Station
670 m
4 minutes
Patel Chowk Metro Station
680 m
3 minutes
Hospital or clinic
Dr. Ram Manohar Lohia Hospital
1.8 km
8 minutes
Shopping
Connaught Place
1.3 km
5 minutes
Convenience store
On-site
Cash withdrawal
ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby
Indian cuisine
Hotel Saravana Bhawan
290 m Indian, Vegetarian
San Cha
750 m Indian
Yamu's Panchayat
1.1 km Indian
American cuisine
The One
530 m American, Gluten Free, Indian
Smoothie Factory
560 m American, Fast food, Healthy
Uzzuri Deli and Bar
930 m American, European, Gluten Free
Chinese cuisine
Uno 2 Go
50 m Chinese, Italian
Cibo
270 m Chinese, Indian, Italian
Hotel Janpath Restaurant
530 m Chinese, Indian, Vegetarian
What's nearby
Popular landmarks
- Rajpath - 780 m
- Gurudwara Bangla Sahib - 1.07 km
- Connaught Place - 1.34 km
- India Gate - 1.42 km
- Rashtrapati Bhavan - 1.91 km
- Red Fort - 4.4 km
- Humayun's Tomb - 4.42 km
- Swaminarayan Akshardham - 6.01 km
- Lotus Temple - 8.47 km
- Qutub Minar - 11.14 km
Nearby landmarks
- MS COTTAGE - 360 m
- National Philatelic Museum - 550 m
- Sacred Heart Cathedral - 640 m
- Parliament Building - 650 m
- Jantar Mantar Astronomical Observatory - 710 m
- Rajpath Road - 780 m
- Rajpath - 780 m
- British Council Division - 890 m
- Ravindra Art Palace - 970 m
- National Museum - 980 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-1 year(s) | Stay for free if using existing bedding. Baby cot/crib may be requested directly from the property. |
Children 2-12 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 13 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- Check-in or check-out outside the mentioned hours may be subject to an additional charge.
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 02:00 PM
Check-out until: 12:00 PM
Getting around
Airport transfer fee: 3000 INR
Distance from city center: 1.0 Km
Travel time to airport (minutes): 30
Extras
Breakfast charge (unless included in room price): 1593 INR
The property
Non-smoking rooms/floors: Yes
Number of bars/lounges
: 1
Number of floors: 19
Number of restaurants: 3
Number of rooms : 320
Room voltage: 230
Year property opened: 2005
Most recent renovation: 2015
Show less
Announcements
Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.
Real reviews from real guests
Agoda Reviews (549)Booking.com Reviews (1154)
8.7
/
10
Excellent
Provided by verified guests of 
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All guests (549)
All room types
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Showing 408 verified guest comments
12345
9.6
Exceptional
Peerayaphan from Thailand
Business traveler
Deluxe Room
Stayed 4 nights in January 2019
Best place in New Delhi”
Everything is super nice.
Reviewed February 03, 2019
Thank you for taking the time to share your feedback. We are glad to know that you enjoyed your experience and look forward to welcoming you again very soon.
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded February 05, 2019
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
10.0
Exceptional
Francis from United States
Couple
Horizon Deluxe Room
Stayed 1 night in November 2018
Comfort at its best”
beautiful Hotel, Staff bends over backwards to serve the guests. rooms are very comfortable and newly remodeled. the only Con is that the grounds need to be redone to update the look. I give the Shangri-la Eros an A+
Reviewed November 26, 2018
Thank you for sharing your wonderful feedback with us. We're so glad to know that you enjoyed a comfortable stay and look forward to welcoming you soon on your next visit.
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 28, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
10.0
Exceptional
THANAWAT from Thailand
Couple
Deluxe Room
Stayed 3 nights in October 2018
Very good standards”
This is my second time this year to the Shangrila Eros and I will definitely stay here the next time I visit Delhi. The hotel is in a good location, well kept and has a very good spa as well as an amazing Italian restaurant. The breakfast spread is great too. Rooms are clean and well maintained and the staff are eager to help out. Special mention is Rubaldeep Singh who remembered us from our last visit and made us feel welcome.
Reviewed November 26, 2018
Thank you for delighting us with your warm and wonderful words of appreciation.
We are so happy to hear that you had a great experience while staying with us and found the service of our staff up to the mark. Your generous comments have been shared with the entire team and we look forward to welcoming you again very soon.
Best regards,
Team Shangri-La's - Eros Hotel, New Delhi
Responded November 28, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
8.0
Excellent
Melody from Australia
Couple
Deluxe Room
Stayed 4 nights in April 2018
Delicious breakfast”
Wonderful hotel especially breakfast buffet is wonderful. One of the best but some staff are too pushy. One waiter keeps asking you to give feedback while you are eating, very hard to enjoy your morning breakfast when someone wants you to take your phone out to type feedback. However, a lady manager is very attentive and always bringing me a dragonfruit every morning to my table, her name is Kahtingla. She made my stay incredibly wonderful!
Location is a bit difficult if you want to explore Delhi. There is only 1 rickshaw driver outside the hotel gate most of the time, sometimes none, lucky we had a personal driver from the beginning so it was all fine.
Room cleaner is spotless! Kudos to Sandeep and Kama.
People working at the spa front desk are a bit rude.
Swimming pool is heaven. You will feel you are in the middle of the jungle, they provide free bottle water, drink as much as you want!
Would return!
Reviewed November 16, 2018
We are delighted to hear that you had a great time at the hotel and specially enjoyed your dining experience at Tamra. Please be assured that your feedback has been noted and helps us improve everyday. We look forward to welcoming you back again soon!
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 28, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
9.6
Exceptional
Adam from United Kingdom
Family with teens
Deluxe Room
Stayed 1 night in November 2018
Beautiful, comfortable hotel ”
The hotel was lovely. Efficient check in. Really comfortable beds and pillows. Nice little touches in the room. Lots of plug sockets, for a change. Bar was very cool with a good atmosphere. Delicious gin and tonics and popcorn! Good location just by the metro. Welcoming, helpful staff. I would love to stay here again when I visit Delhi.
Reviewed November 11, 2018
Thank you so much for your feedback. We are happy to hear that we were able to make your stay a special one. We look forward to welcoming you, please come again soon.
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 19, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
10.0
Exceptional
donald from United States
Solo traveler
Premier King Room
Stayed 6 nights in January 2019
Exceptional”
Great hotel. Great staff.
Reviewed January 21, 2019
Thank you so much for your kind words. We’re glad that you enjoyed your experience and hope to see you again soon.
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded January 21, 2019
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
10.0
Exceptional
shu from Australia
Group
Deluxe Room
Stayed 1 night in January 2019
Exceptional”
Cannot fault our stay here. The staff and facilities were fabulous
Reviewed January 09, 2019
Thank you for rating us perfect! We look forward to welcoming you again and offering an extraordinary experience.
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded January 21, 2019
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
8.8
Excellent
Natalia from Austria
Couple
Deluxe Room
Stayed 1 night in January 2019
Recommend to stay here”
Very clean, nice and big room with an view over Delhi. Great breakfast options, very tasty.
During check in we were charged 3500 rupees as deposit for the minibar. One week after check out still waiting to get the money refunded.
Reviewed January 06, 2019
Thank you for taking the time to share your rating. We sincerely hope that your concern has been solved. Please feel free to reach out in case of any further clarifications.
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded January 21, 2019
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
8.8
Excellent
Asya from United States
Couple
Deluxe Room
Stayed 2 nights in November 2018
Beautiful, comfortable and elegant”
PROS: great restaurants on site, great service from all staff quick and friendly, laundry service (though pricey), waterfall shower, modern and tastefully decorated, great location in CP, lots of extras like delicious cookies, water, toiletries and yummy smelling bath sets; CONS: pool was outdoors which with the Delhi pollution was unpleasant as it is hard to breath and the water was icy, lobby smelled like exhaust since they leave the doors open often; OVERALL: an excellent stay that was comfortable and often luxurious
Reviewed November 13, 2018
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8.8
Excellent
Michael from United Kingdom
Couple
Deluxe Room
Stayed 2 nights in November 2018
Great hotel”
Staff are brilliant. Food is good. No draught beer during our 2 stays, just had to drink the smaller and more expensive bottled stuff. No big deal.
Airport transfers are more expensive then arranging your own but it's down to choice.
Reviewed November 11, 2018
Thank you so much for your kind words. We're sorry to hear that draught beer wasn't available during your last visit. We look forward to welcoming you again very soon for a chilled one!
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 19, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
9.6
Exceptional
Harshit from India
Business traveler
Deluxe Room
Stayed 1 night in August 2018
Very good hotel ”
My stay was very good, the room was clean and the service was grt. The hotel also has a disco within the property which is called as Prive.
Overall very nice place to stay. Food here is expensive to avoid eating here.
Reviewed August 10, 2018
Thank you for taking the time to write to us and sharing a wonderful review. We are glad to know that you enjoyed a wonderful stay at the hotel and look forward to welcoming you again very soon.
Best regards,
Team Shangri-La's - Eros Hotel, New Delhi
Responded August 20, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
10.0
Exceptional
Md. from Bangladesh
Business traveler
Deluxe Room
Stayed 1 night in January 2019
Fantastic Service ”
First time I have booked Shangrila Eros, Delhi. Awesome service ever
Reviewed January 25, 2019
Thank you for sharing your wonderful feedback. We are glad to learn that you enjoyed a pleasurable experience.
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded February 05, 2019
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
7.2
Very good
Maddy from Australia
Couple
Deluxe Room
Stayed 2 nights in September 2018
Great location”
The hotel is very well located in Delhi! Our room wasn’t that clean - with crumbs of food and spilt drink on the bedside table. There was a function on at the hotel during our stay and sound check for the band started at 6am which was extremely loud, there was no consideration for guests. However, the breakfast was fantastic and the pool is very nice as well.
Reviewed October 06, 2018
Dear Guest,
Thank you for writing to us. We're very sorry to hear that you found the room unclean and felt troubled due to the sound outside. Please be assured that our team is looking into the matter on priority and will be in touch with you via your personal e-mail id. We sincerely appreciate your patience.
Best regards,
Team Shangri-La's - Eros Hotel, New Delhi
Responded October 12, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
9.2
Exceptional
Hou from Singapore
Group
Deluxe Room
Stayed 1 night in November 2018
Good stay”
Clean, beautiful, luxurious, world class service, good gym with good instructor. The only down side is it’s a bit pricy. But I really love it!
Reviewed November 27, 2018
Thank you very much for taking the time to share your feedback. We're glad to know that you enjoyed your stay at the hotel. May we assure that we are competitively priced in the marketplace. However we value your comments and will review the same.
We look forward to welcoming you back on your next visit.
Best regards,
Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 28, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
10.0
Exceptional
Lauren from India
Solo traveler
Deluxe Room
Stayed 2 nights in February 2018
Exceptional Hotel, the only place I stay in Delhi”
The hotel exceeds expectations on every level. Excellent customer service across all departments, exemplified today by Mr Sunil at reception when I had made a mistake with my booking and he went above and beyond to rectify my mistake! Super efficient and professional staff and the Hotel itself is pristine. Love staying here !
Reviewed February 06, 2018
Dear Lauren,
Thank you for recommending and sharing your forthright and candid feedback with us about your recent stay.
We are truly delighted to know that you had a memorable experience staying at the hotel and enjoyed the hospitality and service.
Your generous comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.
Best Regards,
Parmeet Singh Nayar
General Manager
Responded February 13, 2018
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
9.6
Exceptional
Maisha from Bangladesh
Family with young children
Deluxe Room
Stayed 2 nights in October 2017
Amazing hotel ”
I loved everything dirin my stay. The staff was very kind and treated us with a lot of care . The beds were very comfortable to sleep in. The breakfast buffet was good, food quality was nice. The dinner buffet was just amazing. Location is also nice. I just wish they had a kids kids club or a kids playroom. Lots of hotels these days seem to have that. Because t I’m a happy traveler and i will definitely go back!
Reviewed October 28, 2017
Dear Maisha,
We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon.
Sincerely,
Parmeet Singh Nayar
General Manager
Responded October 30, 2017
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
8.0
Excellent
Meng from Malaysia
Business traveler
Deluxe Room
Stayed 6 nights in September 2017
Great Hotel”
Enjoyed my stayed here. Good location, Good facilities, Great staff. Although all the floors are under renovation it doesn't really affected my stay. The only setback is the shower glass that was not well thought of...Whenever i shower, it pours!?! I think a shower curtain would be better! And the shampoo and bath gel could be better choice in terms of fragrance and quality....the current one is not up to par for 5 a star!
On a separate note, I would like to give a special thanks to Bharat from Tamra Restaurant. Bharat makes me feel so comfortable to dine alone and he certainly delighting customers. Well done, Bharat. Keep it up!
I hope to see you on my next visit to Shangrila - not in Tamra but in the Management Level. All the best in your future undertakings. Best regards.
Reviewed October 02, 2017
Dear Meng,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Parmeet Singh Nayar
General Manager
Responded October 03, 2017
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
10.0
Exceptional
Chee from Singapore
Solo traveler
Stayed 4 nights in August 2017
Centrally located, huge room, and excellent breakfast”
The place is located near tourist attractions, shopping areas, huge room and excellent breakfast. Not to forget the excellent breakfast in terms of food quality and variety. The concierge was also good: especially Ms Palek.
Reviewed August 13, 2017
Dear Chee,
We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon.
Sincerely,
Parmeet Singh Nayar
General Manager
Responded August 17, 2017
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
9.2
Exceptional
Veronica from Canada
Business traveler
Executive Suite
Stayed 3 nights in August 2017
Exceptional”
Very clean. Breakfast buffet offers different options of international cuisine. Staff is extremely friendly. Ask for a high floor. We were in a low floor room and we couldn t get a sound sleep when the hotel disco is opened
Reviewed August 07, 2017
Dear Guest,
Greetings from Shangri-La's Eros Hotel New Delhi!
Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back. I personally assure you of our best services in the future.
Your Sincerely
General Manager
Responded August 08, 2017
Shangri-La's Eros Hotel New Delhi
Did you find this review helpful?|
10.0
Exceptional
MARCOS from Germany
Solo traveler
Executive Suite
Stayed 2 nights in June 2017
Flawless hotel and staff”
This hotel was very nice and clean. The staff were all in a good mood as well as very polite and helpful. The location was great and they also had security at the front gate which is an added bonus. I would recommend this hotel to anyone. Kuku at the front desk as well as Priyanka at the restaurant were my two favorite people because I was always greeted with a bright smile and friendly personalities. Good job Shangri-La.
Reviewed June 15, 2017
Dear Guest,
We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon.
Sincerely,
Parmeet Singh Nayar
General Manager
Responded July 03, 2017
Shangri-La's Eros Hotel New Delhi
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Experiences on Agoda. Because your room is just the beginning.
- Excellent location
- Rajpath
- Janpath Metro Station is within 0.67 km