Excellent8.5
Based on330reviews
Shangri-La's Eros Hotel New Delhi
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8.9 Excellent location
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8.9Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Daily housekeeping

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Nearest essentials

  • Airports
    • 15 km
    • Indira Gandhi International Airport (DEL)
    • 178 km
    • Agra Airport (AGR)
  • Bus and rail stations
    • 650 meters
    • Janpath Metro Station
    • 650 meters
    • Patel Chowk Metro Station
  • Hospital or clinic
    • 1.8 km
    • Dr. Ram Manohar Lohia Hospital
  • Pharmacy
    • 1.5 km
    • Apollo Pharmacy
  • Convenience store
    • 1.1 km
    • Twenty Four Seven
  • Cash withdrawal
    • 550 meters
    • ATM

More about Shangri-La's Eros Hotel New Delhi

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Announcements

Some guestrooms are undergoing renovation from May 1, 2017 onward. There will be some areas affected by noise from 9:00 AM to 9:00 PM. For further queries, please contact the property directly.

Verified traveler reviews

Verified traveler reviews

Agoda Reviews (330)
Booking.com Reviews (958)

7.9

Filter by traveler type
  • Cleanliness 8.7
  • Facilities 9.0
  • Location 8.9
  • Room comfort and quality 8.5
  • Service 8.7
  • Value for money 8.0
  • Cleanliness 8.1
  • Facilities 8.4
  • Location 8.5
  • Room comfort and quality 8.1
  • Service 8.4
  • Value for money 7.3
  • Cleanliness 8.9
  • Facilities 9.0
  • Location 9.0
  • Room comfort and quality 8.8
  • Service 8.7
  • Value for money 8.2
  • Cleanliness 9.1
  • Facilities 9.6
  • Location 9.2
  • Room comfort and quality 8.7
  • Service 9.1
  • Value for money 8.3
  • Cleanliness 8.5
  • Facilities 9.5
  • Location 9.1
  • Room comfort and quality 9.0
  • Service 8.8
  • Value for money 8.5
  • Cleanliness 8.8
  • Facilities 10.0
  • Location 9.1
  • Room comfort and quality 8.0
  • Service 8.9
  • Value for money 8.1
Exceptional
  • Cleanliness 9.5
  • Facilities 8.0
  • Location 9.3
  • Room comfort and quality 9.2
  • Service 9.1
  • Value for money 8.7
Provided by verified guests of Agoda
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10.0
Jo from Australia
Solo traveler
Stayed 2 nights in March 2017
Very comfortable stay”
Stayed in an older room. Was very clean and comfortable. Breakfast buffet was excellent, along with the hotel staff from check-in to checkout
Reviewed May 08, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
Responded May 10, 2017
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Shangri-La's Eros Hotel New Delhi
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10.0
Ernest from United Kingdom
Business traveler
Deluxe Room
Stayed 1 night in April 2017
Exceptional”
Very friendly & welcoming staff in all departments from Check-In, in Tamra restaurant, in Grappa & Bell staff. The Cleaning staff were also very friendly. Good training given to all ! Tamra's Indian Breakfast varieties were also delicious.
Reviewed April 23, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Best Regards, Team Shnagri-La
Responded April 26, 2017
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Shangri-La's Eros Hotel New Delhi
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10.0
Lauren from Australia
Business traveler
Deluxe Room
Stayed 2 nights in April 2017
Attentive, friendly staff. Amazing breakfast buffet. Beautiful hotel”
I regularly stay at the SangriLa when I am in Delhi. The staff are wonderful, the service excellent, there are many great food options and restaurant areas and the buffet breakfast in particular is exceptional. The hotel is also beautifully maintained.
Reviewed April 21, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Best Regards, Team Shangri-La
Responded April 26, 2017
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10.0
Kyaw from Myanmar
Business traveler
Stayed 4 nights in December 2016
Extremely Satisfying ”
Overall; all well and high understanding of staffs knowledge about hospitality.
Reviewed March 31, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Best Regards, Team Shangri-La
Responded April 26, 2017
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9.2
Debra from United Kingdom
Solo traveler
Stayed 1 night in March 2017
Luxury hotel with luxury prices”
The entrance to the hotel is cool and inviting. A large airy space with bar and shops. The staff are friendly. There are several restaurants to choose from and the food is good. They are expensive, as are the drinks. £10 for the cheapest glass of wine. The breakfast had an excellent choice and very enjoyable. Quite an unusual set up in that you have to go to through the Spa to get to the pool. I had 2 treatments in the Spa. It is probably one of the most expensive spas that I have been to not helped by adding the 10% service charge onto each bill. Be ok if you were there on business and could through your accounts!!
Reviewed March 30, 2017
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, Team Shangri-La
Responded April 26, 2017
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8.4
Maricar from Philippines
Solo traveler
Stayed 2 nights in March 2017
Very good hotel near the diplomatic area”
I had a pleasant stay at the Shangri-La. This is a good option for those who want to be near the diplomatic area and Khan Market. The staff were very helpful and welcoming. Of course it comes with a price tag but being a female solo traveler, I felt it was worth it.
Reviewed March 11, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Best Regards, Team Shangri-La
Responded April 26, 2017
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10.0
Bernard from India
Family with teens
Stayed 5 nights in January 2017
Awesome”
Well located, close to the India Gate. But the down side is there is not much to eat and buy around the hotel. Otherwise the room and service is excellent!
Reviewed March 05, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Best Regards, Team Shangri-La
Responded April 26, 2017
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10.0
Wei from Singapore
Business traveler
Deluxe Room
Stayed 2 nights in February 2017
Newly Renovated Rooms”
Rooms given a refreshing face-lift, but bathroom facilities can be better thought out. The half-glass bath partition doesn't prevent water from splashing onto bathroom floor.
Reviewed February 20, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Your constructive observations about the bathroom facilities have been well noted and we will address the same on priority.Hope to see you again very soon. Best Regards, Team Shangri-La
Responded April 26, 2017
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10.0
Mansoor from India
Solo traveler
Horizon Deluxe Room
Stayed 2 nights in November 2015
Nice hotel.. good views fantastic service....”
Nice hotel.. good views fantastic service....
Reviewed February 12, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Best Regards, Team Shangri-La
Responded April 26, 2017
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8.8
Kiran from Australia
Solo traveler
Superior Single Room
Stayed 2 nights in November 2016
A true 5 star experience!”
This is a classy hotel - the rooms are comfortable, the service great and the place has character. You feel like you are in a 5 star hotel!
Reviewed February 06, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Best Regards, Team Shnagri-La
Responded April 26, 2017
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