Shangri-La's Eros Hotel New Delhi
Shangri-La's Eros Hotel New Delhi
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"Rooms are great and food is good."

Sophia

|

April 3, 2018

Deluxe Room - Bed Shangri-La's Eros Hotel New Delhi
Deluxe Room - Bed
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Lobby Shangri-La's Eros Hotel New Delhi
Lobby
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Swimming pool [outdoor] Shangri-La's Eros Hotel New Delhi
Swimming pool [outdoor]
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Fitness center Shangri-La's Eros Hotel New Delhi
Fitness center
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See map Shangri-La's Eros Hotel New Delhi
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Excellent
Location
8.9
See all 39 photos Shangri-La's Eros Hotel New Delhi
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What guests are saying:
Very good service by a a dedicated team. Spacious room, amazing breakfast.
Bérengère from France
Business traveler
Located close to India Gate and Connaught Place. Nice gardens and outdoor bar/terrace. Nice Rooms , bar and restaurants. A little tired in Reception but overall a nice stay experience.
michael from United Kingdom
Group
Excellent hotel and location.. staff at the reception was good.
Li from Singapore
Couple
Nothing to fault! Was all that we love and appreciate about the ShangriLa properties!
Dru from United States
Couple
Nothing really stood out... But nice
David from New Zealand
Business traveler
The Hotel Driver, Gajendra Jha, has to put up with the most ridiculous traffic and got me there safely with much time to spare
Charles from United Kingdom
Business traveler
Loved my stay, facilities are good. Good breakfast, overall pleasant stay
Krishnaswamy from India
Business traveler
Staff were fantastic, great spa facilities and great massages! Horizon club is definitely worth it - they are also extending the club in the next month so it will get even better. Loved it!
Marlena from Australia
Solo traveler
internet a bit slow went uploading the photo
David from Malaysia
Business traveler
Mr. Sunil Dutt provided me excellent services. Thank you so much! My husband and I enjoyed our stay in New Delhi. For sure, next time if we go to Delhi, we will stay at Shangri-La's Eros!
RAVIS from Thailand
Couple

Shangri-La's Eros Hotel New Delhi

Excellent location
- 580 meters from city center
- What's nearby?
Excellent
From 502 reviewsSee what guests said
8.6
/
10
Excellent service
8.9
Recommended by 93% of guests
Value for money8.1
Distance to city center1.0 Km
Location rating8.9
Nearest airportIndira Gandhi International Airport (DEL)
Distance to airport15.2 km
  • 670 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.5
Excellent
Room comfort & quality
10 travelers are looking at this property right nowBook now before it's too late!
Executive Suite
Executive Suite
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 king bed or 2 single beds
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Horizon Deluxe Room
Horizon Deluxe Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Horizon Deluxe King Room
Horizon Deluxe King Room
...
  • Room size: 27 m²/291 ft²
  • Shower and bathtub
  • 1 double bed
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Deluxe Room
Deluxe Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Horizon Premier King Room
Horizon Premier King Room
...
  • Room size: 34 m²/366 ft²
  • Shower and bathtub
  • 2 single beds or 1 king bed
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Premier King Room
Premier King Room
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 1 super king bed
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Double Superior
Double Superior
...
  • Room size: 22 m²/237 ft²
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Double Or Twin Superior
Double Or Twin Superior
...
  • Room size: 27 m²/291 ft²
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Guestroom
Guestroom
...
  • Room size: 27 m²/291 ft²
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Superior Twin
Superior Twin
...
  • Non-smoking
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Have a question for Shangri-La's Eros Hotel New Delhi?

What people love about the property

  • "Excellent hotel and location"

    Li M.

    |

    November 27, 2017

  • "Staff was very kind and helpful Greet u every day with a smile"

    Veronica

    |

    November 1, 2017

  • "Every time I stay here I am impressed"

    Lauren

    |

    October 7, 2017

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More about Shangri-La's Eros Hotel New Delhi

More about Shangri-La's Eros Hotel New Delhi

"Was all that we love and appreciate about the Shangri"

Dru

|

December 14, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Indian cuisine
Indian cuisine
Hotel Saravana Bhawan
290 m Indian, Vegetarian
San Cha
750 m Indian
Yamu's Panchayat
1.1 km Indian
American cuisine
American cuisine
The One
530 m American, Gluten Free, Indian
Smoothie Factory
560 m American, Fast food, Healthy
Uzzuri Deli and Bar
930 m American, European, Gluten Free
Chinese cuisine
Chinese cuisine
Uno 2 Go
50 m Chinese, Italian
Cibo
270 m Chinese, Indian, Italian
Hotel Janpath Restaurant
530 m Chinese, Indian, Vegetarian

What they offer

"Nice gardens and outdoor bar/terrace."

michael

|

December 24, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Real reviews from real guests

Agoda Reviews (502)Booking.com Reviews (1016)
8.6
/
10
Cleanliness8.8
Facilities8.9
Location8.9
Room comfort and quality8.5
Service8.9
Value for money8.1
Provided by verified guests of Agoda
All languages
All guests (502)
All room types
Showing 389 verified guest comments
12345
9.6
Exceptional
Adam from United Kingdom
Family with teens
Deluxe Room
Stayed 1 night in November 2018
Beautiful, comfortable hotel ”
The hotel was lovely. Efficient check in. Really comfortable beds and pillows. Nice little touches in the room. Lots of plug sockets, for a change. Bar was very cool with a good atmosphere. Delicious gin and tonics and popcorn! Good location just by the metro. Welcoming, helpful staff. I would love to stay here again when I visit Delhi.
Reviewed November 11, 2018
8.8
Excellent
Michael from United Kingdom
Couple
Deluxe Room
Stayed 2 nights in November 2018
Great hotel”
Staff are brilliant. Food is good. No draught beer during our 2 stays, just had to drink the smaller and more expensive bottled stuff. No big deal. Airport transfers are more expensive then arranging your own but it's down to choice.
Reviewed November 11, 2018
8.4
Excellent
Nicole from Australia
Group
Deluxe Room
Stayed 1 night in November 2018
Loved the facilities very much”
Staff really helpful and loved all their uniforms.
Reviewed November 06, 2018
Thank you for sharing your wonderful feedback with us. We're very glad to know that you enjoyed a great stay experience and look forward to welcoming you soon on your next visit. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 09, 2018
Shangri-La's Eros Hotel New Delhi
8.4
Excellent
Nicole from Australia
Group
Deluxe Room
Stayed 2 nights in November 2018
We had a great stay”
The staff were helpful, kind and very attentive.
Reviewed November 06, 2018
Thank you for taking the time to write such a great review and appreciating our service. We look forward to welcoming you again very soon. Best Regards, Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 09, 2018
Shangri-La's Eros Hotel New Delhi
10.0
Exceptional
Kalpana from United States
Group
Deluxe Room
Stayed 2 nights in October 2018
Exceptional”
.
Reviewed November 03, 2018
Thank you for rating us perfectly. We look forward to welcoming you again on your next visit. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 09, 2018
Shangri-La's Eros Hotel New Delhi
7.2
Very good
Nicole from Australia
Family with young children
Deluxe Room
Stayed 1 night in November 2018
Great breakfast”
all was well and comfortable.
Reviewed November 03, 2018
Thank you for taking the time to rate us. We’re very glad to know that you enjoyed your experience and look forward to welcoming you again. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
Responded November 09, 2018
Shangri-La's Eros Hotel New Delhi
8.8
Excellent
Martin from Germany
Couple
Horizon Premier King Room
Stayed 2 nights in October 2018
modern type luxury”
Horizon Club is worth the extra money ... concierge service very helpful indeed, SPA not quite up to the overall experience
Reviewed October 20, 2018
Thank you so much for writing to us. We're sorry to hear that the spa experience didn't match your expectations. May we please request for your detailed feedback to understand the concern. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
Responded October 25, 2018
Shangri-La's Eros Hotel New Delhi
10.0
Exceptional
Roger from United Kingdom
Business traveler
Horizon Deluxe Room
Stayed 6 nights in October 2018
Exceptional ”
I have lived in the Shangri La residences Jakarta for 5 years. My trip to the Shangri la Delhi was as always with the Shangri la exceptional.
Reviewed October 19, 2018
Thank you so much for sharing such a wonderful review. Your kind words have truly made our day and we look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded October 25, 2018
Shangri-La's Eros Hotel New Delhi
7.6
Very good
Gauri from United Kingdom
Group
Deluxe Room
Stayed 6 nights in October 2018
Very good”
Good location and friendly staff, have stayed at this hotel a few times this year for short trips and always enjoy the breakfast and convenient location. Unfortunately this time, 1 out of the 4 lifts was not working the entire 6 days we were there and briefly a second lift was not working for 1 of the days. We stayed on a higher floor and this made going up and down a bit of a pain as we practically had to stop at every floor during busy periods such as breakfast.
Reviewed October 16, 2018
Thank you so much for taking the time to review us. We deeply regret the inconvenience caused to you during your visit. Please be assured that maintenance work on all lifts is now complete and we look forward to welcoming you again very soon to offer a seamless experience. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded October 25, 2018
Shangri-La's Eros Hotel New Delhi
7.2
Very good
Maddy from Australia
Couple
Deluxe Room
Stayed 2 nights in September 2018
Great location”
The hotel is very well located in Delhi! Our room wasn’t that clean - with crumbs of food and spilt drink on the bedside table. There was a function on at the hotel during our stay and sound check for the band started at 6am which was extremely loud, there was no consideration for guests. However, the breakfast was fantastic and the pool is very nice as well.
Reviewed October 06, 2018
Dear Guest, Thank you for writing to us. We're very sorry to hear that you found the room unclean and felt troubled due to the sound outside. Please be assured that our team is looking into the matter on priority and will be in touch with you via your personal e-mail id. We sincerely appreciate your patience. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded October 12, 2018
Shangri-La's Eros Hotel New Delhi
10.0
Exceptional
Marwan from Oman
Business traveler
Premier King Room
Stayed 2 nights in September 2018
Recommended”
Highly recommended.
Reviewed September 09, 2018
Thank you for rating us perfect! We look forward to welcoming you again and offering an extraordinary experience. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
Responded September 14, 2018
Shangri-La's Eros Hotel New Delhi
6.0
Rasanga from Bangladesh
Family with young children
Deluxe Room
Stayed 4 nights in August 2018
Above average”
I was on holiday in New Delhi with my family, and stay 4 nights in Shangri-La’s Eros .I do not recommend this Hotel for family and Holiday stay, since it is so crowded and busy, therefore staff is not in a position to assist you for any reason.
Reviewed August 26, 2018
Thank you for taking the time to share your rating. We’re sorry to hear that you didn't find your experience up to mark. May we please request for your detailed feedback to understand the concern. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi
Responded August 28, 2018
Shangri-La's Eros Hotel New Delhi
9.6
Exceptional
Harshit from India
Business traveler
Deluxe Room
Stayed 1 night in August 2018
Very good hotel ”
My stay was very good, the room was clean and the service was grt. The hotel also has a disco within the property which is called as Prive. Overall very nice place to stay. Food here is expensive to avoid eating here.
Reviewed August 10, 2018
Thank you for taking the time to write to us and sharing a wonderful review. We are glad to know that you enjoyed a wonderful stay at the hotel and look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded August 20, 2018
Shangri-La's Eros Hotel New Delhi
8.8
Excellent
Veronica from Canada
Business traveler
Premier King Room
Stayed 1 night in July 2018
Nice hotel in Connaught Place”
Rooms are standard size. Breakfast is good. Staff focuses on customer service all the time.
Reviewed August 01, 2018
10.0
Exceptional
Lawrence from United States
Couple
Deluxe Room
Stayed 4 nights in July 2018
An Oasis...”
As a first time visitor to India from America, I wanted to make sure that I had a really comfortable place to lay my head after a long day of exploring the fast paced hustle and bustle of Delhi. I 100% got that and more with my stay at the Shangri-La's Eros Hotel. The attentiveness and professionalism of the staff was 2nd to none, the dining was simply Amazing and sitting in the steam room at the hotel spa was a valued luxury to help start our days and end our evenings... Definitely a great find...
Reviewed July 31, 2018
Thank you so much for taking the time to write to us and sharing a fantastic review. We're elated to know that you enjoyed an extraordinary stay and had a wonderful time overall. We look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded August 06, 2018
Shangri-La's Eros Hotel New Delhi
6.4
Good
Leonard from Singapore
Couple
Premier King Room
Stayed 2 nights in July 2018
Good”
The hotel's room is spacious & clean. But facilities are too outdated and old. Location is good but would be better if hotel can provide a shuttle bus to nearest mall for food or shopping.
Reviewed July 30, 2018
Thank you for taking the time to review us. Please be rest assured that our rooms were recently refurbished in 2017 with modern amenities and contemporary decor. Your feedback regarding the shuttle has been duly noted and we look forward to welcoming you again and offering an extraordinary experience. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded August 20, 2018
Shangri-La's Eros Hotel New Delhi
9.2
Exceptional
Daya from Australia
Couple
Deluxe Room
Stayed 3 nights in July 2018
Exceptional”
Kuku and Nawang were very helpful and professional.
Reviewed July 20, 2018
Thank you so much for taking the time to review us. We are so glad to hear that you had a wonderful time and enjoyed the service. We look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded August 06, 2018
Shangri-La's Eros Hotel New Delhi
9.6
Exceptional
Sophia from Malaysia
Business traveler
Deluxe Room
Stayed 5 nights in November 2017
Excellent service”
Always a pleasure to stay here. Staff are always helpful. Rooms are great and food is good. One of the best options around CP
Reviewed April 03, 2018
Dear Sophia, Thank you very much for sharing the wonderful review. We are truly grateful. The entire team joins me in conveying our sincere thanks for your very encouraging words. Look forward to welcoming you back to Shangri-La’s - Eros Hotel, New Delhi. Warm regards Parmeet Singh Nayar General Manager
Responded April 07, 2018
Shangri-La's Eros Hotel New Delhi
9.6
Exceptional
SYED from India
Business traveler
Deluxe Room
Stayed 1 night in March 2018
Exceptional”
Except the shortage of elevators, this is a great hotel.
Reviewed March 30, 2018
Dear Syed, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. We have already taken up the issue very seriously and necessary corrective action has been taken. The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back. Your Sincerely Parmeet Singh Nayar General Manager
Responded April 07, 2018
Shangri-La's Eros Hotel New Delhi
9.6
Exceptional
sanapala from India
Family with young children
Deluxe Room
Stayed 1 night in March 2018
womderful hospitality, friendly staff”
enjoyed our stay here very good hotel ,they have treated my baby like princesses provided everything she has asked for
Reviewed March 08, 2018
Dear Sanapala, Thank you very much for sharing the wonderful review. We are truly grateful. The entire team joins me in conveying our sincere thanks for your very encouraging words. Look forward to welcoming you back to Shangri-La’s - Eros Hotel, New Delhi. Warm regards Parmeet Singh Nayar General Manager
Responded March 13, 2018
Shangri-La's Eros Hotel New Delhi
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