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Shangri-La's Eros Hotel New Delhi

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Excellent8.6
Based on 360 reviews
94% would recommend to a friend
Shangri-La's Eros Hotel New Delhi
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8.6 Excellent guest rating
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"internet a bit slow went uploading the photo"

DavidMalaysia
Interior view
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8.9 Excellent location
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8.9Location
  • 650 meters to public transportation

  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

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Room choices
Horizon Deluxe Single Room
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  • 27 m²/291 ft²
  • 1 super king bed
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Deluxe Room
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  • City view
  • 27 m²/291 ft²
  • 1 king bed or 2 single beds
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Executive Suite
...
  • City view
  • 44 m²/474 ft²
  • 1 king bed or 2 single beds
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Horizon Deluxe Room
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  • City view
  • 27 m²/291 ft²
  • 1 king bed or 2 single beds
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Double Or Twin Deluxe
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    Single Deluxe
    ...
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      Suite Stay Experience
      ...
      • 1 double bed
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      Horizon Club and Suite Experience
      ...
      • 2 double beds
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      Special Offer - Deluxe Double Room
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      • 2 double beds
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      Single Superior
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        Have a question for Shangri-La's Eros Hotel New Delhi?

        Nearest essentials

        Airports
        • Indira Gandhi International Airport (DEL)
        • 15.2 km
        • Agra Airport (AGR)
        • 178.2 km
        Public transportation
        • Janpath Metro Station
        • 670 m
        • Patel Chowk Metro Station
        • 680 m
        Hospital or clinic
        • Dr. Ram Manohar Lohia Hospital
        • 1.8 km
        Pharmacy
        • Apollo Pharmacy
        • 1.5 km
        Convenience store
        • On site
        Cash withdrawal
        • ATM on site

        More about Shangri-La's Eros Hotel New Delhi

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        Verified guest reviews

        Agoda Reviews (361)Booking.com Reviews (941)
        Filter by guest type:
        Cleanliness8.7
        Facilities9.0
        Location8.9
        Room comfort and quality8.5
        Service8.8
        Value for money8.1
        Provided by verified guests of Agoda
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        Showing 337 verified guest comments
        12345
        8.0
        Meng from Malaysia
        Business traveler
        Deluxe Room
        Stayed 6 nights in September 2017
        Great Hotel
        Enjoyed my stayed here. Good location, Good facilities, Great staff. Although all the floors are under renovation it doesn't really affected my stay. The only setback is the shower glass that was not well thought of...Whenever i shower, it pours!?! I think a shower curtain would be better! And the shampoo and bath gel could be better choice in terms of fragrance and quality....the current one is not up to par for 5 a star! On a separate note, I would like to give a special thanks to Bharat from Tamra Restaurant. Bharat makes me feel so comfortable to dine alone and he certainly delighting customers. Well done, Bharat. Keep it up! I hope to see you on my next visit to Shangrila - not in Tamra but in the Management Level. All the best in your future undertakings. Best regards.
        Reviewed October 02, 2017
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        8.8
        Joseph from Philippines
        Family with teens
        Deluxe Room
        Stayed 5 nights in September 2017
        Excellent
        The quality of the concierge services helped a lot in making my stay enjoyable. They sorted out my city and Taj Mahal trip using professional guides and in-house cars. I had a mishap however in the arrangement of transport back to the airport but it will not prevent me from recommending the hotel.
        Reviewed September 28, 2017
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        8.8
        David from New Zealand
        Business traveler
        Horizon Deluxe Room
        Stayed 3 nights in August 2017
        Nice
        Nothing really stood out... But nice
        Reviewed September 26, 2017
        Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Parmeet Singh Nayar General Manager
        Responded September 27, 2017
        Shangri-La's Eros Hotel New Delhi
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        10.0
        Victoria from United States
        Couple
        Deluxe Room
        Stayed 5 nights in September 2017
        Shangri-La's Eros Hotel New Delhi
        Excellent hotel. Very safe with excellent security. The food is fabulous. The car service is also excellent. The staff is also fabulous. Loved staying here and will be back for sure.
        Reviewed September 15, 2017
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        10.0
        Krishnaswamy from India
        Business traveler
        Horizon Deluxe Room
        Stayed 3 nights in August 2017
        Good hotel in great location
        Loved my stay, facilities are good. Good breakfast, overall pleasant stay
        Reviewed August 31, 2017
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        8.4
        David from Malaysia
        Business traveler
        Deluxe Room
        Stayed 3 nights in August 2017
        Excellent
        internet a bit slow went uploading the photo
        Reviewed August 18, 2017
        Dear David, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Parmeet Singh Nayar General Manager
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        Shangri-La's Eros Hotel New Delhi
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        10.0
        Chee from Singapore
        Solo traveler
        Stayed 4 nights in August 2017
        Centrally located, huge room, and excellent breakf
        The place is located near tourist attractions, shopping areas, huge room and excellent breakfast. Not to forget the excellent breakfast in terms of food quality and variety. The concierge was also good: especially Ms Palek.
        Reviewed August 13, 2017
        Dear Chee, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
        Responded August 17, 2017
        Shangri-La's Eros Hotel New Delhi
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        9.2
        Veronica from Canada
        Business traveler
        Executive Suite
        Stayed 3 nights in August 2017
        Exceptional
        Very clean. Breakfast buffet offers different options of international cuisine. Staff is extremely friendly. Ask for a high floor. We were in a low floor room and we couldn t get a sound sleep when the hotel disco is opened
        Reviewed August 07, 2017
        Dear Guest, Greetings from Shangri-La's Eros Hotel New Delhi! Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back. I personally assure you of our best services in the future. Your Sincerely General Manager
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        Shangri-La's Eros Hotel New Delhi
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        10.0
        NURUL from Singapore
        Business traveler
        Deluxe Room
        Stayed 1 night in July 2017
        Great Location
        Perfect stay.
        Reviewed July 31, 2017
        Dear Nurul, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
        Responded August 01, 2017
        Shangri-La's Eros Hotel New Delhi
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        9.2
        Kathryn from New Zealand
        Couple
        Deluxe Room
        Stayed 2 nights in July 2017
        Wow - what a great hotel!
        It is an absolute treat to arrive at the shangri la after two weeks in southern India. The hotel location was perfect for us for our day of sightseeing. It is also close enough to Connaught place where there are plenty of restaurants. Hotel staff were a pleasure to interact with. The rooms are small but are extremely well appointed which makes them feel bigger than they are. Bed is extremely comfortable. We were not affected by any construction noise during our two night stay. The hotel breakfast is one of the better big-hotel breakfasts we've had in our four months of travel. We pre-purchase our breakfast with our online reservation which cost us half as much as if we had purchase Hotel wifi worked well. Pool area could do with an upgrade to bring it to the same standard as the rest of the hotel. I can absolutely recommend this hotel to other travellers.
        Reviewed July 16, 2017
        Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
        Responded July 19, 2017
        Shangri-La's Eros Hotel New Delhi
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        12345

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