Shangri-La's Eros Hotel New Delhi in New Delhi and NCR - Room Deals, Photos & Reviews
Shangri-La's Eros Hotel New Delhi
Shangri-La's Eros Hotel New Delhi
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Deluxe Room - Bed Shangri-La's Eros Hotel New Delhi
Deluxe Room - Bed
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Lobby Shangri-La's Eros Hotel New Delhi
Lobby
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Swimming pool [outdoor] Shangri-La's Eros Hotel New Delhi
Swimming pool [outdoor]
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Fitness center Shangri-La's Eros Hotel New Delhi
Fitness center
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See map Shangri-La's Eros Hotel New Delhi
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Excellent
Location
8.9
See all 42 photos Shangri-La's Eros Hotel New Delhi
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Removed from saved list
2017

Shangri-La's Eros Hotel New Delhi

Excellent location
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Excellent
From 466 reviewsSee what guests said
8.6
Recommended by 91% of guests
Value for money8.1
Distance to city center1.0 Km
Location rating8.9
Nearest airportIndira Gandhi International Airport (DEL)
Distance to airport15.2 km
Has restaurantYes
  • 670 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.5
Excellent
Room comfort & quality
Executive Suite
Executive Suite
...
  • City view
  • 44 m²/474 ft²
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Horizon Deluxe Room
Horizon Deluxe Room
...
  • City view
  • 27 m²/291 ft²
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Horizon Deluxe Single Room
Horizon Deluxe Single Room
...
  • 27 m²/291 ft²
  • Executive lounge access
  • 1 single bed
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Deluxe Room
Deluxe Room
...
  • City view
  • 27 m²/291 ft²
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Premier King Room
Premier King Room
...
  • 36 m²/388 ft²
  • Shower and bathtub
  • 1 super king bed
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Horizon Premier Double or Twin Room
Horizon Premier Double or Twin Room
...
  • 34 m²/366 ft²
  • Shower and bathtub
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Deluxe Room
Deluxe Room
...
  • Non-smoking
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Club Single
Club Single
...
  • Non-smoking
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Superior Twin
Superior Twin
...
  • Non-smoking
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Premier Room
Premier Room
...
  • Non-smoking
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More about Shangri-La's Eros Hotel New Delhi

More about Shangri-La's Eros Hotel New Delhi

"Nil complaints and I had a very comfortable stay here."

Reviewed March 20, 2016

Ken from Australia

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Solo traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Indian cuisine
Indian cuisine
Hotel Saravana Bhawan
290 m Indian, Vegetarian
San Cha
750 m Indian
Yamu's Panchayat
1.1 km Indian
Chinese cuisine
Chinese cuisine
Uno 2 Go
50 m Chinese, Italian
Cibo
270 m Chinese, Indian, Italian
Hotel Janpath Restaurant
530 m Chinese, Indian, Vegetarian
Vegetarian food
Vegetarian food
Hydrabadi Biryani House
1.1 km Vegetarian
Ye Old Bakery
2.2 km Vegetarian
Southern Welcome Restaurant
2.8 km Vegetarian

What they offer

"Staff performance was very good."

Mark from United States

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Business traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Real reviews from real guests

Agoda Reviews (466)Booking.com Reviews (922)
8.6
Read reviews from:
Cleanliness8.8
Facilities8.9
Location8.9
Room comfort and quality8.5
Service8.8
Value for money8.1
Provided by verified guests of Agoda
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Showing 376 verified guest comments
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9.6
Exceptional
Harshit from India
Business traveler
Deluxe Room
Stayed 1 night in August 2018
Very good hotel ”
My stay was very good, the room was clean and the service was grt. The hotel also has a disco within the property which is called as Prive. Overall very nice place to stay. Food here is expensive to avoid eating here.
Reviewed August 10, 2018
8.8
Excellent
Veronica from Canada
Business traveler
Premier King Room
Stayed 1 night in July 2018
Nice hotel in Connaught Place”
Rooms are standard size. Breakfast is good. Staff focuses on customer service all the time.
Reviewed August 01, 2018
10.0
Exceptional
Lawrence from United States
Couple
Deluxe Room
Stayed 4 nights in July 2018
An Oasis...”
As a first time visitor to India from America, I wanted to make sure that I had a really comfortable place to lay my head after a long day of exploring the fast paced hustle and bustle of Delhi. I 100% got that and more with my stay at the Shangri-La's Eros Hotel. The attentiveness and professionalism of the staff was 2nd to none, the dining was simply Amazing and sitting in the steam room at the hotel spa was a valued luxury to help start our days and end our evenings... Definitely a great find...
Reviewed July 31, 2018
Thank you so much for taking the time to write to us and sharing a fantastic review. We're elated to know that you enjoyed an extraordinary stay and had a wonderful time overall. We look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded August 06, 2018
Shangri-La's Eros Hotel New Delhi
6.4
Good
Leonard from Singapore
Couple
Premier King Room
Stayed 2 nights in July 2018
Good”
The hotel's room is spacious & clean. But facilities are too outdated and old. Location is good but would be better if hotel can provide a shuttle bus to nearest mall for food or shopping.
Reviewed July 30, 2018
9.2
Exceptional
Daya from Australia
Couple
Deluxe Room
Stayed 3 nights in July 2018
Exceptional”
Kuku and Nawang were very helpful and professional.
Reviewed July 20, 2018
Thank you so much for taking the time to review us. We are so glad to hear that you had a wonderful time and enjoyed the service. We look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi
Responded August 06, 2018
Shangri-La's Eros Hotel New Delhi
9.6
Exceptional
Sophia from Malaysia
Business traveler
Deluxe Room
Stayed 5 nights in November 2017
Excellent service”
Always a pleasure to stay here. Staff are always helpful. Rooms are great and food is good. One of the best options around CP
Reviewed April 03, 2018
Dear Sophia, Thank you very much for sharing the wonderful review. We are truly grateful. The entire team joins me in conveying our sincere thanks for your very encouraging words. Look forward to welcoming you back to Shangri-La’s - Eros Hotel, New Delhi. Warm regards Parmeet Singh Nayar General Manager
Responded April 07, 2018
Shangri-La's Eros Hotel New Delhi
9.6
Exceptional
SYED from India
Business traveler
Deluxe Room
Stayed 1 night in March 2018
Exceptional”
Except the shortage of elevators, this is a great hotel.
Reviewed March 30, 2018
Dear Syed, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. We have already taken up the issue very seriously and necessary corrective action has been taken. The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back. Your Sincerely Parmeet Singh Nayar General Manager
Responded April 07, 2018
Shangri-La's Eros Hotel New Delhi
9.6
Exceptional
sanapala from India
Family with young children
Deluxe Room
Stayed 1 night in March 2018
womderful hospitality, friendly staff”
enjoyed our stay here very good hotel ,they have treated my baby like princesses provided everything she has asked for
Reviewed March 08, 2018
Dear Sanapala, Thank you very much for sharing the wonderful review. We are truly grateful. The entire team joins me in conveying our sincere thanks for your very encouraging words. Look forward to welcoming you back to Shangri-La’s - Eros Hotel, New Delhi. Warm regards Parmeet Singh Nayar General Manager
Responded March 13, 2018
Shangri-La's Eros Hotel New Delhi
8.8
Excellent
Mohamed from Malaysia
Business traveler
Deluxe Room
Stayed 3 nights in January 2018
india trip”
good n clean
Reviewed February 28, 2018
Dear Mohamed, Thank you very much for sharing the wonderful review. We are truly grateful. The entire team joins me in conveying our sincere thanks for your very encouraging words. Look forward to welcoming you back to Shangri-La’s - Eros Hotel, New Delhi. Warm regards Parmeet Singh Nayar General Manager
Responded March 13, 2018
Shangri-La's Eros Hotel New Delhi
7.6
Very good
Daniel from United States
Business traveler
Deluxe Room
Stayed 7 nights in February 2018
New Delhi”
I was impressed by the staff and their efforts to be helpful
Reviewed February 18, 2018
Dear Daniel, Thank you for recommending and sharing your forthright and candid feedback with us about your recent stay. We are truly delighted to know that you had a memorable experience staying at the hotel and enjoyed the hospitality and service. Your generous comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi. Best regards, Parmeet Singh Nayar General Manager
Responded February 21, 2018
Shangri-La's Eros Hotel New Delhi
10.0
Exceptional
Lauren from India
Solo traveler
Deluxe Room
Stayed 2 nights in February 2018
Exceptional Hotel, the only place I stay in Delhi”
The hotel exceeds expectations on every level. Excellent customer service across all departments, exemplified today by Mr Sunil at reception when I had made a mistake with my booking and he went above and beyond to rectify my mistake! Super efficient and professional staff and the Hotel itself is pristine. Love staying here !
Reviewed February 06, 2018
Dear Lauren, Thank you for recommending and sharing your forthright and candid feedback with us about your recent stay. We are truly delighted to know that you had a memorable experience staying at the hotel and enjoyed the hospitality and service. Your generous comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi. Best Regards, Parmeet Singh Nayar General Manager
Responded February 13, 2018
Shangri-La's Eros Hotel New Delhi
8.0
Excellent
Veronica from Canada
Business traveler
Horizon Deluxe Room
Stayed 4 nights in January 2018
Nice clean hotel”
Well located, near CP market, businesses and embassies
Reviewed February 05, 2018
Dear Veronica, Thank you for your valuable feedback and for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel during your stay. We are happy to know that you found the property centrally located in the heart of the city. We look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi on your next visit. Yours Sincerely Parmeet Singh Nayar General Manager
Responded February 13, 2018
Shangri-La's Eros Hotel New Delhi
7.6
Very good
Aman from India
Solo traveler
Deluxe Room
Stayed 1 night in January 2018
Very luxurious hotel”
It was a lovely and refreshing stay at the Shangri-La Eros property with a very different experience and a lavish and yummy breakfast spread. I only felt that the front desk executives lack the attitude of hospitality and need to be more polite and humble in explaining things not only to foreign nationalities but their own nationality people as well. Overall it was one of my most memorable and worth remembering stays ever. Thanks and see you again
Reviewed January 28, 2018
Dear Aman, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. We have already taken up the issue very seriously and necessary corrective action has been taken. The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back. Your Sincerely, Parmeet singh Nayar General Manager
Responded January 30, 2018
Shangri-La's Eros Hotel New Delhi
9.6
Exceptional
John from United States
Solo traveler
Deluxe Room
Stayed 2 nights in January 2018
Good Property, well staffed”
I was pleasantly surprised by the property, my room was medium sized but decorated and designed to make it pretty spectacular and comfortable. All staff were most helpful and cooperative (esp front desk). Spa area is amazing - go visit even if you don't want/need exercise. It is an amazing piece of design!
Reviewed January 24, 2018
Dear John, Thank you very much for sharing the wonderful review. We are truly grateful. The entire team joins me in conveying our sincere thanks for your very encouraging words. Look forward to welcoming you back to Shangri-La’s - Eros Hotel, New Delhi. Warm regards, Parmeet Singh Nayar General Manager
Responded January 30, 2018
Shangri-La's Eros Hotel New Delhi
9.2
Exceptional
lewi from Indonesia
Solo traveler
Deluxe Room
Stayed 1 night in November 2017
Luxury stay in Delhi”
Good location, great buffet spread, comfy bed
Reviewed January 13, 2018
Dear Lewi, Thank you very much for sharing the wonderful review. We are truly grateful. The entire team joins me in conveying our sincere thanks for your very encouraging words. Look forward to welcoming you back to Shangri-La’s - Eros Hotel, New Delhi. Warm regards, Parmeet Singh Nayar General Manager
Responded January 30, 2018
Shangri-La's Eros Hotel New Delhi
8.4
Excellent
michael from United Kingdom
Group
Deluxe Room
Stayed 3 nights in November 2017
Nice Hotel and Location”
Located close to India Gate and Connaught Place. Nice gardens and outdoor bar/terrace. Nice Rooms , bar and restaurants. A little tired in Reception but overall a nice stay experience.
Reviewed December 24, 2017
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
Responded December 27, 2017
Shangri-La's Eros Hotel New Delhi
10.0
Exceptional
Dru from United States
Couple
Deluxe Room
Stayed 1 night in December 2017
ShangriLa always a great choice!”
Nothing to fault! Was all that we love and appreciate about the ShangriLa properties!
Reviewed December 14, 2017
Dear Dru, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
Responded December 16, 2017
Shangri-La's Eros Hotel New Delhi
9.2
Exceptional
Charles from United Kingdom
Business traveler
Horizon Deluxe Room
Stayed 3 nights in December 2017
The Club Lounge, led by Nabeel Rehan was very well run and catered to every need”
The Hotel Driver, Gajendra Jha, has to put up with the most ridiculous traffic and got me there safely with much time to spare
Reviewed December 13, 2017
Dear Charles, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
Responded December 16, 2017
Shangri-La's Eros Hotel New Delhi
10.0
Exceptional
Lisa from Australia
Couple
Deluxe Room
Stayed 1 night in December 2017
Excellent Hotel”
Luxurious resort with every amenity that also makes guests feel completely at home. Large and spacious hotel with beautiful style and finishes. Staff are warm, friendly and welcoming without feeling intrusive. Thoroughly enjoyed our stay. This was a relaxing way to finish our tour of North India. Centrally located so that we could also shop for last minute souvenirs.
Reviewed December 11, 2017
Dear Lisa, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager
Responded December 16, 2017
Shangri-La's Eros Hotel New Delhi
6.8
Good
Thomas from Sri Lanka
Couple
Horizon Deluxe Room
Stayed 2 nights in December 2017
Check your bills before you pay !!!”
Last year they charged me a room double and did not refund till now. This time they tried to charge me breakfast double. I needed 30 minutes before departure to get it refunded !
Reviewed December 11, 2017
Dear Thomas, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Parmeet Singh Nayar General Manager
Responded December 16, 2017
Shangri-La's Eros Hotel New Delhi
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