Location rating score
"The snacks are age appropriate for adults and children alike Pool is lovely and play room clean Really loved our stay"
Free Wi-Fi in all rooms!
|Value for money||8.1|
|Nearest airport||Mactan-Cebu International Airport (CEB)|
|Distance to airport||4.4 km|
"From the cleanliness, spacious rooms, great beach and customer service."
December 19, 2019
"Search the amenities it comes with and you'll get your money's worth"
August 26, 2019
"The ambience, foods and over all excellent services"
September 26, 2019
Far from the hustle and bustle of the city, Shangri-La’s Mactan Resort & Spa offers the perfect ambience and setting for a relaxing getaway. The location is great for tourists due to the proximity to many sightseeing hot spots, including Magellan's Cross, Fort San Pedro, and the Basilica Minore del Santo Niño. The hotel is spread over two wings and provides large, bright, and comfortable rooms and suites, each equipped with modern amenities, including satellite TV and internet access. Guests in the Ocean Wing enjoy an unparalleled level of luxurious amenities and personalized services, privacy, and exclusivity with its separate driveway and rooms close to the beach and an Ocean Wing pool boasting the best views of the sunrise. Recreation on-site includes a choice of six restaurants, a bar, gym, spa, pool, and numerous water sport options. Ocean lovers can sign up for the Discover Scuba Diving program to get an easy introduction to the amazing underwater life of the region.
"Very helpful staff, nice rooms, outstanding facilities inclu..."
August 20, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 12 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Shangri-La’s Mactan Resort & Spa
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I’d love to go back soon!”
Although Shangri-La’s Mactan Resort and Spa is huge, the staff made you feel like you were cared for as an individual. There was just a period when it was hard to get poolside service, but the service at all other times was stellar. I loved the blending of indoor and outdoor spaces, which contributed a lot to the tropical resort feels. There’s quite enough space on the property that it didn’t feel crowded even though the hotel was fully booked during our stay. We stayed for two nights and that wasn’t enough time to use all of the amenities. It probably did not help that the room was so restful that you really didn’t want to leave it.
Dear Ron, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Great Food, Legendary Service, Great Location”
i have stayed at shangri-la's mactan resort & spa thrice, and i have never been disappointed with my experience with them. the location is good. it's just a few minutes away from the airport. the hotel is well-kept, and they've just renovated their rooms. the service is superb. hotel staff are the best showcase of filipino hospitality-- they speak english well, they are able to provide quick service, and they are even able to anticipate your needs. service is very sincere. facilities are great. buffet meals at tides restaurant are very delicious. white sand beach. depending on your plans, the only possible downside is that the hotel is about 30-40 minutes away from the city proper. it's the perfect place to stay in if you just plan to enjoy the beach and the facilities of the hotel. or if you want to go to nearby sutokil, which has good seafood. it's no problem for me, because during my last stay, i just stayed in the hotel. in fact, i took this third trip simply because i wanted to experience the service they have again. but no worries. if you plan to go to the city, the hotel provides a shuttle service to and from cebu city's malls.
A Charming Retreat”
Shangrila Mactan Cebu is a great place for a relaxing and energizing retreat. If you are one of those very busy people, always on the daily grind, a 3 day to a week stay at this resort will truly re-energize you. The Chi Spa is a great experience and provides relaxing massage and other therapies. The architecture of the Chi Spa is truly inspiring and mystical and you will feel as if you are in another realm, a more spiritual world. The beach and the food/bar cafe provides you a wonderful beach experience. You can hang around in beach while being served with nice grilled food and good drinks. The Happy Hour at the bar is also an experience you must not miss while watching the sunset at the exclusive beach cove of the resort. The design of the beach bar truly complements the nature elements and it provides a more relaxing feel to whole experience. The rolling gardens is also a treat especially while you are having your breakfast buffet. The rooms are comfortable and fully equipped. I especially love the sound system in bathroom while soaking in the tub with the complementary salt soak and scrub. Departing from the hotel is an excellent experience by itself wherein the staff was truly hospitable and helpful. They voluntarily arranged our airport transfer for a minimal price and you will feel well taken cared of even as you leave this truly charming resort. I highly recommend to everyone a vacation at Shangrila Mactan for it is truly first class!
S. Hall USA”
We loved snorkling right off the beach. Plenty of tropical marine life. Nice cocktail bar on the beach. Must try the Halo Halo (a filipino favorite dessert). The entire staff was extremely nice and friendly, from management to the grounds keepers! They always have a smile and a friendly greeting. The view from the Ocean Wing is spectacular. The "Chi" spa was a very unique and relaxing experience. I am not sure if my massage therapist was any good or not because she put me to sleep in about 5 minutes. My fiance' and myself recieved a couples "Romantic Get-a-way" massage at the same time and same Challet'. She later told me the only reason she didn't fall asleep was my snoring kept her awake. Shangri-La resort and spa Mactan Island, Cebu Philippines is on top of my list of places to visit again.
Second home in Cebu ”
Shangri-la Mactan is the only resort we stay in. Quite frankly, we go to Cebu just to stay in this resort. The staff are always friendly and helpful. Mike of Tides (restaurant) is one of the nicest and most helpful people in the resort. He always takes care of us when we’re there. The beachfront is gorgeous. My kids always have a wonderful time snorkeling. The amenities are fantastic. Food is consistently good. When you ask my kids what Cebu means to them, it’s a given that they’ll say it’s Shangri-La Mactan. They know no other place. To us, this resort is our home in Cebu.
Excellent hotel that I every been so far.”
Well my stay there was excellent and nothing can describe how much me and my wife had enjoy our stay there. Prefect place for holiday with nice beaches, choice of buffet breakfast in two different outlet. I grade this as 6 stars hotel rather then 5 stars hotel. Don't think of eating in the hotel, just take a jeepney outside the hotel. A 3mins ride and there you can have chooses of couple of Seafood restaurants that you can enjoy. Cheap and good cook to your choice. I will surely return when my next trip to Cebu. Kids can also enjoy and I believe they would love to see the fishes just on the surface of the crystal clear water beaches in Shangri-La's Mactan Resort and Spa. Love my stay and wonderful staffs with Excellent service provided from all department.
Shangri La has already established a name for itself as it is already a common knowledge for everyone that it is a 5-star hotel. So already expect a good service from its staff, which I can attest to, nice, clean and spacious rooms with a great view of sunrise and sunset as well, great food, great facilities and everything that is to be expected of a 5-star hotel to have. But what made it stand out? It is actually their beach. I have been traveling all over the Philippines for quite some time now and have not actually adored Mactan's beaches since sand is not as fine as the one's in Boracay or Bohol, but Shangri La turned this around by actually developing their beach front. Yes its sand is not as fine, but hey, I haven't been to any hotel who need not to hire a boat to go somewhere to go snorkeling. It is readily available right at your door step as Shang has taken care of the reefs. Aside from that, they have outstanding beach beds. Oh yes, none that I have seen in most resort hotels that I have been to. Words would not be enough to describe how I felt about our stay in Shangri La, So I guess, you should just see it for yourself, it is a gem in Mactan, Cebu which I highly recommend that you visit.
Great 'fly and flop' family vacation”
We really enjoyed our holiday at Shangri-La's Mactan Resort and Spa Cebu. We were in the mood for a relaxing vacation and wanted to just "fly and flop" this time. The facilities were fabulous. There were great pools and the beach was lovely. We spent the majority of our time at the Ocean wing (adult only) pool where Neleus provided excellent service. He went out of his way to ensure we had everything we needed at the pool. We also took advantage of the fabulous snorkeling there. We barely had to swim out 4 feet to see all kinds of fish. My husband and son also spent a day scuba diving where they were able to see even more. We also went to the gym, took tennis lessons, played golf, mini-golf, ping pong and pool. There was certainly lots to do if you wanted to. I would definitely recommend this resort.
Hotel in Mactan with the best Beach Front”
Check in: Easy. Aside from that, Shangri La has a welcoming staff which I believe are multi lingual as we have heard one actually speaking in Nihonggo while greeting the guests. Also, welcome drinks are served and couches are available to be sat upon while waiting. Rooms: Superior Garden View rooms are great. Upon arrival at the resort rooms are already available. Room has complete amenities and has met expectations of a 5-star hotel. Nice veranda as it overlooks the garden, the pools and the beach. Resort: Amazing. Great Large Pools. Kid friendly which is actually great for families traveling with young children. Best beachfront in Mactan, no question to that. Overall: Shangri La has exceeded our expectations. Yes it is pricey, but it is worth the money you pay for.
Nice Resort, nice beach”
It provide a nice environment, resort, beach for relaxing. The beach is the best for me, white sand, the facility, clear water and many fishes, etc. Since our arrival, check in to check out, the service is satisfied. Shangri-La's Mactan Resort & Spa is my first choice when I go to Cebu again.
Simply the Best!”
This is our third time this year to the Shangri-La Mactan Island. From the moment we arrived and were greeted, it was truly a memorable experience and we felt like we were returning home and to old friends. The services and facilities are great and needs no improvement. With a mention of our anniversary to our server (whom we adore and have seen on all 3 occasions), to our delight a cake and bottle of wine awaited us in our room. What a surprising and welcoming touch to our already fabulous stay. This time we enjoyed immensely as it was nice, peaceful and quiet the entire duration of our vacation. Thanks again Shangri-La and look forward to many more returns in the coming year.
Great resort in Mactan!”
We stayed at Shangrila's Mactan Resort and Spa and we enjoyed our stay. The resort is just a 15-minute ride from the airport. The resort's lobby is so grand and imposing even though there were a lot of people checking in when we arrived. We had our prenup shoot in the resort as well which made us appreciate more the resort. As it is, the resort is a destination by itself. Their pools are so inviting and their beach, stunning. Our room's large but we had to request bedroom slippers as we did not find any. One sad thing though, they failed to greet my fiancee on her birthday last June 1. It was quite unexpected for a resort which is known in the hospitality industry for its service deluxe to forget something like this. The front desk supervisor even asked for the birthday of my fiancee (my room companion) which I registered when we checked-in.
The Perfect Vacation”
When I went to a resort in Mexico last year, I thought I've experienced the best vacation ever and thought the place was awesome. But Shangri-La's Mactan Resort & Spa surpassed my expectation. I consider now my stay here as the perfect experience. Kudos to the best staff. They treat the guests so well and very courteous. To the over-all "ambience" of the place and the perfect landscape.
Fun / Relaxing / Beautiful Location”
We had a great stay at the Shangri-La's Mactan Resort. We arrived early (5am) and they arranged airport transportation which was great. Understandably, our room wasn't ready so we had to kill some time by the beach. We drifted asleep on the comfortable beach chairs staring at the beautiful sun rise off the ocean...not a bad start to our trip! We spent the next few days enjoying the beautiful and clean beach. We went snorkeling right off the beach, rented jet skis, etc. Breakfast and restaurants were good but can be crowded. In fact, the only drawback was the noisy tourists. Rooms were a bit older and can use an update, but was still clean and comfortable. STAY HERE FOR THE BEACH!
Once in a Lifetime Experience”
Our family loves to bond and travel together so we have been to several places, seen a lot of sights and stayed in various hotels but we've never experienced the kind of luxury that staying Shangri-La Mactan has us. In fact, when we just got inside our room, we already planned on when we will be coming back and bring our friends and enjoy the facilities more. Although it is really expensive compared to other hotles, it is a place you must experience at least once in you life. The staff is friendly and has very-accommodating service unlike other hotels, cozy beach and enjoyable swimming pools, breathtaking view of the ocean, amazing landscape, welcoming & not constricting space in the lobby and hallways, and most importantly, very luxurious rooms. People who dislike too much crowd and prefers their privacy would love it here. There are promos and discounts on there facilities. Offers lesser price for locals on non-peak periods and weekdays, especially if you just directly book with them. They also have buffet breakfast with a wide range and very delicious choices. They have a play area for the kids where you can leave them while parents or adults enjoy themselves. Yes, its a bit overwhelming or intimidating if you're not used to living in luxury but I highly recommend it to everyone because it is for me an unforgettable once in a lifetime experience, or not, since we will be coming back soon.
Great family spot for adults and preteens. ”
Always enjoy our stays at Shangri-la hotels. They are more friendly and personal than most large hotels. Always have great amenities and good food. Although food prices are always higher than what you can find across the street, the overall price of meals, snacks and drinks in Cebu was reasonable. Loved the beach and the pools. Stayed in a Garden View refurbished room that was smaller than most Shangri-la hotels, but very comfortable and still had a lanai with an ocean view. Very pleased with our stay and always look for Shangri-la hotels when we travel. We tend to stay most nights and more rustic, very small, significantly less expensive inns and resorts and then treat ourselves to a night or two in a Shangri-la hotel. We have never been disappointed, and with late check-outs, we always feel we get our money's worth.
best hotel in Mactan Island, Cebu, Philippines”
Don't waste your time looking for the best hotel in Mactan island, Cebu, Philiipines. Shangri-La tops it all. Although the price is high since it's a 5 star resort, it's worth it. You get what you pay for.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Always well looked after”
We always enjoy staying here for a weekend away from Hong Kong. Whilst resort stays cannot be said to be cheap, the convenience of Cebu Mactan Shangri-La from Cebu airport, with the beautiful surroundings, many activities and good food make it a worthwhile escape. The bar area by the shore is wonderful in the evening. The pools are great, the snorkeling fantastic from the beach, although it is annoying that you are allowed to walk out over the coral at low tide, and there is plenty of fun sports and entertainment to keep you occupied during the day. We chose a club room this time, and really the benefits were not as good as other club rooms we have stayed before. Also, the club rooms were facing the beach and there was a wedding party on one night that was quite loud. Whilst not a massive inconvenience a room away from the beach would have been more restful and less cost. The spa is as good as any you will find.
The best summer week !”
I spent a great week at Shangri-la with a 7-months pregnant wife and a toddler, we found all we wanted and more within the hotel areas, great restaurants, great pool/beach areas, recreation, activities, 24hrs gym and so on. This hotel has its 5 stars very well achieved, although it is expensive among other options the experience was really worthed. The staff attention at every corner of the hotel was spectacular, the cleanliness and quality in every detail were outstanding. The breakfast buffet is probably one of the best compared to several other great hotels around the globe. Some very good and cheap restaurants outside nearby the hotel. The security measures were excellent, very safe and relaxed stay. We hope to come back in the future. Thank you for all the hard work and attention Shangri-la Mactan !!
wonderful stay in Shangri-La”
I had a great experience in Shangri-La's resort. it was 2nd time for visit. All staffas are amazingly kind and always smile to customers. and breakfast in Tides are very good except some bakery. I don't think the beach is very beautiful but defintely can say it it the most beautiful beach in Cebu. better than other hotels. I highly recommend you to stay Shngri-la in Cebu .