Shangri-La Mactan, Cebu
Shangri-La Mactan, Cebu
Shangri-La Mactan, Cebu
Shangri-La Mactan, Cebu
Shangri-La Mactan, Cebu
Shangri-La Mactan, Cebu
Shangri-La Mactan, Cebu

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8.8

Excellent

3,282 reviews

3,282 reviews

Beach44
Food & Dining22
Housekeeping19

Very helpful staff, nice rooms, outstanding facilities including an impressive dive operation.

Hans-Joerg
- Aug 20, 2019
Highly rated by guests – 93% would recommend
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Temple of Leah 11.2 km
Fort San Pedro 12.6 km
Yap Sandiego Ancestral House 12.8 km
Basilica De Sto. Nino 12.9 km
Magellan's Cross 13.0 km
Colon Street 13.3 km
Taoist Temple 14.8 km
Tops Lookout 17.9 km
Nearby landmarks
Shangrila's Mactan Ocean Wing 350 m
Shangrila Mactan Shuttle Parking 430 m
Seven Eleven 670 m
Movenpick Resort 680 m
Mactan Shrine 830 m
Shopwise 840 m
Sutukil Seafood Market 940 m
Dentist 1.1 km
BE Resorts Mactan 1.2 km
Chateau By The Sea 1.3 km
Free Wi-Fi

Shangri-La Mactan, Cebu

Punta Engano Road | P.O. Box 86, Mactan Island, Cebu, Philippines, 6015 - See map
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [indoor]

Golf course [on-site]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Cebu every 2 minutes on Agoda.com
Value for money8.1
Location rating8.6
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport4.4 km

Rooms available at Shangri-La Mactan, Cebu

Exceptional
Room comfort & quality

9.1

Ocean Wing Ocean Club King
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Ocean Wing Ocean Club Twin
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Ocean Wing Premier Room Twin
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Ocean Wing Panorama Suite King
...
  • Room size: 72 m²/775 ft²
  • Beach view
  • 1 king bed
Enter dates to see prices
Ocean Wing Premier Room King
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Ocean Wing Panorama Room King
...
  • Room size: 36 m²/388 ft²
  • Beach view
  • 1 king bed
Enter dates to see prices
Deluxe Seaview 2 Twin
...
  • Room size: 36 m²/388 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Deluxe Room Twin
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Room King
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Seaview 1 King
...
  • Room size: 36 m²/388 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Shangri-La Mactan, Cebu have a hot tub?

A hot tub is one of the facilities available at Shangri Las Mactan Resort and Spa Cebu.

What time is check-in and check-out at Shangri-La Mactan, Cebu?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1450 PHP. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Mactan, Cebu also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Shangri-La Mactan, Cebu has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Cebu with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Mactan, Cebu?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Mactan, Cebu.

What is the smoking policy at Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Shangri-La Mactan, Cebu?

The closest airport to Shangri-La Mactan, Cebu is Mactan-Cebu International Airport, 4.4 km away.

What restaurants are nearby Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu is located in Mactan Island, famous for good restaurants such as Cowrie Cove at Shangri-La's Mactan Resort & Spa, Buko Bar at Shangri-La's Mactan Resort & Spa and Tides at Shangri-La's Mactan Resort & Spa.

What popular shopping places are close to Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu is located in Mactan Island area which features shopping places such as Maribago Coast Center, Mactan Marina Mall and MEPZA Trade Fair.

What are popular attractions near Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu is located in Mactan Island area, which is famous for attractions such as Seaview Glass Chapel, Super Fish Diving and Movenpick Resort.

What popular beaches are close to Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu is located in the Mactan Island area, which includes Summer Sunscream, Shake & Sweat Beach Party and Beachfront.

What popular natural sightseeing spots are close to Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu is located within Mactan Island, which makes it conveniently close to natural sights including Discovery Bay, Ironman Philippines 70.3 and Museo Tidlum Aquadive.

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Explore the neighborhood

What people love about Shangri-La Mactan, Cebu

  • 9.6

    Exceptional
    Staff 

    "Very helpful staff, nice rooms, outstanding facilities including an impressive dive operation."

    Hans-Joerg

    |

    August 20, 2019

  • 10

    Exceptional

    "Excellent place to relax"

    Jesse

    |

    August 28, 2019

  • 10

    Exceptional

    "One of the best hotel resort in cebu."

    joseph

    |

    October 16, 2021

Property ranking|Compared to 1,730 Cebu properties
See all rankings
Room comfort score
9.1/10
Cleanliness score
9.1/10
Room size
40 sqm.
Service score
9/10
Better than
99
%
of Cebu properties
Better than
96
%
of Cebu properties
Bigger than
96
%
of Cebu properties
Better than
95
%
of Cebu properties
Overall rating:

8.8

Excellent
3,282 reviews
Cleanliness
9.1
Facilities
9.1
Location
8.6
Read all reviews >
What travelers say they love:
Excellent resort, best in Cebu/Mactan.
Hans-Joerg from Germany
Solo traveler
More about Shangri-La Mactan, Cebu

More about Shangri-La Mactan, Cebu

Far from the hustle and bustle of the city, Shangri-La Mactan, Cebu offers the perfect ambience and setting for a relaxing getaway. The location is great for tourists due to the proximity to many sightseeing hot spots, including Magellan's Cross, Fort San Pedro, and the Basilica Minore del Santo Niño. The hotel is spread over two wings and provides large, bright, and comfortable rooms and suites, each equipped with modern amenities, including satellite TV and internet access. Guests in the Ocean Wing enjoy an unparalleled level of luxurious amenities and personalized services, privacy, and exclusivity with its separate driveway and rooms close to the beach and an Ocean Wing pool boasting the best views of the sunrise. Recreation on-site includes a choice of six restaurants, a bar, gym, spa, pool, and numerous water sport options. Ocean lovers can sign up for the Discover Scuba Diving program to get an easy introduction to the amazing underwater life of the region.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Beach

124 mentions

Food & Dining

75 mentions

Swimming Pool

60 mentions

Breakfast

46 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Filipino
  • Japanese
  • Korean
  • Russian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Canoeing
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Mini golf course
  • Nightclub
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Coffee/tea maker
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • LAN Internet in room [free]
  • Mini bar
  • Satellite/cable channels
  • Self-closing door
  • Shower
  • Slippers
  • Smoke detector
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Location
Punta Engano Road | P.O. Box 86, Mactan Island, Cebu, Philippines, 6015
Excellent
Location

8.6

Airports

  • Mactan-Cebu International Airport (CEB)
    4.4 km 24 min drive
  • Bohol–Panglao International Airport (TAG)
    86.2 km 4.1 hour drive

Hospital or clinic

  • Dentist
    1.1 km

Shopping

  • Parkmall
    9.7 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Temple of Leah
    11.2 km
  • Fort San Pedro
    12.6 km
  • Yap Sandiego Ancestral House
    12.8 km
  • Basilica De Sto. Nino
    12.9 km
  • Magellan's Cross
    13.0 km
  • Colon Street
    13.3 km
  • Taoist Temple
    14.8 km
  • Tops Lookout
    17.9 km

Nearby landmarks

  • Shangrila's Mactan Ocean Wing
    350 m
  • Shangrila Mactan Shuttle Parking
    430 m
  • Seven Eleven
    670 m
  • Movenpick Resort
    680 m
  • Mactan Shrine
    830 m
  • Shopwise
    840 m
  • Sutukil Seafood Market
    940 m
  • Dentist
    1.1 km
  • BE Resorts Mactan
    1.2 km
  • Chateau By The Sea
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 12 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Others
  • For registered guests, maximum of 2 children 5 years and below per room may enjoy complimentary buffet meals at Tides Restaurant when accompanied by at least 1 paying adult. Additional children under 12 years old will be charged 50% of the adult price.
  • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details upon completing the booking.
  • Rainbow Runner Speedboat (Max 7 adults per trip) PHP 7,500 net per way or USD 150.00 net per way
    BMW Series 5 (3-seater car) PHP 2,500 net per way or USD 50.00 net per way
    Toyota Fortuner (4-seater car) PHP 1,450 net per way or USD 29.00 net per way
    Toyota Grandia (8-seater car) PHP 1,450 net per way or USD 29.00 net per way
    Volkswagen Jetta (4-seater car) PHP 1,200 net per way or USD 24.00 net per way
    Shuttle bus (25-seater bus) PHP 200 net per person/way or USD 4.00 net per person/way
  • The following children’s meal plan is applicable for all Golden Circle members. When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge.
  • Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.

Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1450 PHP
  • Travel time to airport (minutes)20

The property

  • Number of floors9
  • Number of rooms 530
  • Year property opened1993
Property announcements

Breakfast buffet is provided free of charge for two adults and two children under 5 years old.
Additional children under 12 years old will be charged 50% of the adult price for breakfast buffet.

Reviews of Shangri-La Mactan, Cebu from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities9.1
Location8.6
Room comfort and quality9.1
Service9.0
Value for money8.1
High score for Cebu
Rating
9+ Exceptional (1,098)
8-9 Excellent (537)
7-8 Very Good (344)
6-7 Good (110)
<6 Below Expectation (140)
Time of the year
Mar - May (498)
Jun - Aug (612)
Sep - Nov (589)
Dec - Feb (530)
Don't miss out!Users are booking a place in Cebu every 2 minutes on Agoda.com
All guests (3,282)
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Show reviews that mention 

Showing 2,229 verified guest comments
12345
10.0
Exceptional
Ron from Philippines
Group
Stayed 2 nights in October 2018

I’d love to go back soon!”

Although Shangri-La’s Mactan Resort and Spa is huge, the staff made you feel like you were cared for as an individual. There was just a period when it was hard to get poolside service, but the service at all other times was stellar. I loved the blending of indoor and outdoor spaces, which contributed a lot to the tropical resort feels. There’s quite enough space on the property that it didn’t feel crowded even though the hotel was fully booked during our stay. We stayed for two nights and that wasn’t enough time to use all of the amenities. It probably did not help that the room was so restful that you really didn’t want to leave it.

Reviewed October 08, 2018

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Dear Ron, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

Responded October 26, 2018
Shangri-La Mactan, Cebu
9.3
Exceptional
Ralph from Philippines
Solo traveler
Stayed 1 night in February 2012

Great Food, Legendary Service, Great Location”

Best feature: Service

i have stayed at shangri-la's mactan resort & spa thrice, and i have never been disappointed with my experience with them. the location is good. it's just a few minutes away from the airport. the hotel is well-kept, and they've just renovated their rooms. the service is superb. hotel staff are the best showcase of filipino hospitality-- they speak english well, they are able to provide quick service, and they are even able to anticipate your needs. service is very sincere. facilities are great. buffet meals at tides restaurant are very delicious. white sand beach. depending on your plans, the only possible downside is that the hotel is about 30-40 minutes away from the city proper. it's the perfect place to stay in if you just plan to enjoy the beach and the facilities of the hotel. or if you want to go to nearby sutokil, which has good seafood. it's no problem for me, because during my last stay, i just stayed in the hotel. in fact, i took this third trip simply because i wanted to experience the service they have again. but no worries. if you plan to go to the city, the hotel provides a shuttle service to and from cebu city's malls.

Reviewed February 15, 2012

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9.0
Exceptional
Celina from Philippines
Couple
Stayed 2 nights in August 2011

A Charming Retreat”

Excellent Service, good food, great scenery and wonderful beach experience.

Shangrila Mactan Cebu is a great place for a relaxing and energizing retreat. If you are one of those very busy people, always on the daily grind, a 3 day to a week stay at this resort will truly re-energize you. The Chi Spa is a great experience and provides relaxing massage and other therapies. The architecture of the Chi Spa is truly inspiring and mystical and you will feel as if you are in another realm, a more spiritual world. The beach and the food/bar cafe provides you a wonderful beach experience. You can hang around in beach while being served with nice grilled food and good drinks. The Happy Hour at the bar is also an experience you must not miss while watching the sunset at the exclusive beach cove of the resort. The design of the beach bar truly complements the nature elements and it provides a more relaxing feel to whole experience. The rolling gardens is also a treat especially while you are having your breakfast buffet. The rooms are comfortable and fully equipped. I especially love the sound system in bathroom while soaking in the tub with the complementary salt soak and scrub. Departing from the hotel is an excellent experience by itself wherein the staff was truly hospitable and helpful. They voluntarily arranged our airport transfer for a minimal price and you will feel well taken cared of even as you leave this truly charming resort. I highly recommend to everyone a vacation at Shangrila Mactan for it is truly first class!

Reviewed September 08, 2011

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9.7
Exceptional
Steven from United States
Couple
Stayed 5 nights in November 2009

S. Hall USA”

Beautiful gardens, pools and beach area. Plenty of activities for the most active of people or just kick back and chill on the beach while sipping (or guzzling) a frozen Mai Tai or whatever your beverage of choice. The dining options are outstanding; Italian, Chinese, Korean, Filipino, American. All of the restaurants are first rate. Must hit the Buko bar after sunset. They have filipino buffet with live traditional filipino music and dance (bring your video camera).
Can't think of a single thing negative.

We loved snorkling right off the beach. Plenty of tropical marine life. Nice cocktail bar on the beach. Must try the Halo Halo (a filipino favorite dessert). The entire staff was extremely nice and friendly, from management to the grounds keepers! They always have a smile and a friendly greeting. The view from the Ocean Wing is spectacular. The "Chi" spa was a very unique and relaxing experience. I am not sure if my massage therapist was any good or not because she put me to sleep in about 5 minutes. My fiance' and myself recieved a couples "Romantic Get-a-way" massage at the same time and same Challet'. She later told me the only reason she didn't fall asleep was my snoring kept her awake. Shangri-La resort and spa Mactan Island, Cebu Philippines is on top of my list of places to visit again.

Reviewed November 30, 2009

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10.0
Exceptional
Christina from Philippines
Family with young children
Deluxe Twin Room Sea View (Main Wing)
Stayed 4 nights in May 2019

Second home in Cebu ”

Shangri-la Mactan is the only resort we stay in. Quite frankly, we go to Cebu just to stay in this resort. The staff are always friendly and helpful. Mike of Tides (restaurant) is one of the nicest and most helpful people in the resort. He always takes care of us when we’re there. The beachfront is gorgeous. My kids always have a wonderful time snorkeling. The amenities are fantastic. Food is consistently good. When you ask my kids what Cebu means to them, it’s a given that they’ll say it’s Shangri-La Mactan. They know no other place. To us, this resort is our home in Cebu.

Reviewed June 04, 2019

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9.7
Exceptional
Koh from Singapore
Couple
Stayed 1 night in March 2015

Excellent hotel that I every been so far.”

nice beaches, well maintain hotel, lots of facilities, well trained staff, polite and friendly.

Well my stay there was excellent and nothing can describe how much me and my wife had enjoy our stay there. Prefect place for holiday with nice beaches, choice of buffet breakfast in two different outlet. I grade this as 6 stars hotel rather then 5 stars hotel. Don't think of eating in the hotel, just take a jeepney outside the hotel. A 3mins ride and there you can have chooses of couple of Seafood restaurants that you can enjoy. Cheap and good cook to your choice. I will surely return when my next trip to Cebu. Kids can also enjoy and I believe they would love to see the fishes just on the surface of the crystal clear water beaches in Shangri-La's Mactan Resort and Spa. Love my stay and wonderful staffs with Excellent service provided from all department.

Reviewed March 03, 2015

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10.0
Exceptional
Chariz from Philippines
Family with teens
Stayed 2 nights in December 2012

Breath-taking Hotel”

Shangri La's Beach Front and thw Free Wi-Fi all over the place.

Shangri La has already established a name for itself as it is already a common knowledge for everyone that it is a 5-star hotel. So already expect a good service from its staff, which I can attest to, nice, clean and spacious rooms with a great view of sunrise and sunset as well, great food, great facilities and everything that is to be expected of a 5-star hotel to have. But what made it stand out? It is actually their beach. I have been traveling all over the Philippines for quite some time now and have not actually adored Mactan's beaches since sand is not as fine as the one's in Boracay or Bohol, but Shangri La turned this around by actually developing their beach front. Yes its sand is not as fine, but hey, I haven't been to any hotel who need not to hire a boat to go somewhere to go snorkeling. It is readily available right at your door step as Shang has taken care of the reefs. Aside from that, they have outstanding beach beds. Oh yes, none that I have seen in most resort hotels that I have been to. Words would not be enough to describe how I felt about our stay in Shangri La, So I guess, you should just see it for yourself, it is a gem in Mactan, Cebu which I highly recommend that you visit.

Reviewed January 05, 2013

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8.8
Excellent
Robyn from Hong Kong SAR, China
Family with teens
Premier Twin Room (Ocean Wing)
Stayed 7 nights in January 2020

Great 'fly and flop' family vacation”

We really enjoyed our holiday at Shangri-La's Mactan Resort and Spa Cebu. We were in the mood for a relaxing vacation and wanted to just "fly and flop" this time. The facilities were fabulous. There were great pools and the beach was lovely. We spent the majority of our time at the Ocean wing (adult only) pool where Neleus provided excellent service. He went out of his way to ensure we had everything we needed at the pool. We also took advantage of the fabulous snorkeling there. We barely had to swim out 4 feet to see all kinds of fish. My husband and son also spent a day scuba diving where they were able to see even more. We also went to the gym, took tennis lessons, played golf, mini-golf, ping pong and pool. There was certainly lots to do if you wanted to. I would definitely recommend this resort.

Reviewed February 09, 2020

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10.0
Exceptional
Chariz from Philippines
Family with young children
Stayed 2 nights in December 2012

Hotel in Mactan with the best Beach Front”

Beach Front

Check in: Easy. Aside from that, Shangri La has a welcoming staff which I believe are multi lingual as we have heard one actually speaking in Nihonggo while greeting the guests. Also, welcome drinks are served and couches are available to be sat upon while waiting. Rooms: Superior Garden View rooms are great. Upon arrival at the resort rooms are already available. Room has complete amenities and has met expectations of a 5-star hotel. Nice veranda as it overlooks the garden, the pools and the beach. Resort: Amazing. Great Large Pools. Kid friendly which is actually great for families traveling with young children. Best beachfront in Mactan, no question to that. Overall: Shangri La has exceeded our expectations. Yes it is pricey, but it is worth the money you pay for.

Reviewed January 05, 2013

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9.3
Exceptional
Lam from Hong Kong SAR, China
Solo traveler
Stayed 1 night in May 2011

Nice Resort, nice beach”

Beach and service

It provide a nice environment, resort, beach for relaxing. The beach is the best for me, white sand, the facility, clear water and many fishes, etc. Since our arrival, check in to check out, the service is satisfied. Shangri-La's Mactan Resort & Spa is my first choice when I go to Cebu again.

Reviewed June 10, 2011

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10.0
Exceptional
Maria from United States
Couple
Stayed 3 nights in November 2008

Simply the Best!”

The Shangri-La offers spectacular clean and huge grounds. We have always experienced courteous and professional services in all areas. Guests really do not have to leave the hotel as everything is there. There is an array of cuisine to choose from. The activities are numerous and available for one to enjoy.

This is our third time this year to the Shangri-La Mactan Island. From the moment we arrived and were greeted, it was truly a memorable experience and we felt like we were returning home and to old friends. The services and facilities are great and needs no improvement. With a mention of our anniversary to our server (whom we adore and have seen on all 3 occasions), to our delight a cake and bottle of wine awaited us in our room. What a surprising and welcoming touch to our already fabulous stay. This time we enjoyed immensely as it was nice, peaceful and quiet the entire duration of our vacation. Thanks again Shangri-La and look forward to many more returns in the coming year.

Reviewed November 13, 2008

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9.3
Exceptional
Jestoni from Philippines
Couple
Stayed 1 night in May 2015

Great resort in Mactan!”

Amenities, Food outlets, ambience

We stayed at Shangrila's Mactan Resort and Spa and we enjoyed our stay. The resort is just a 15-minute ride from the airport. The resort's lobby is so grand and imposing even though there were a lot of people checking in when we arrived. We had our prenup shoot in the resort as well which made us appreciate more the resort. As it is, the resort is a destination by itself. Their pools are so inviting and their beach, stunning. Our room's large but we had to request bedroom slippers as we did not find any. One sad thing though, they failed to greet my fiancee on her birthday last June 1. It was quite unexpected for a resort which is known in the hospitality industry for its service deluxe to forget something like this. The front desk supervisor even asked for the birthday of my fiancee (my room companion) which I registered when we checked-in.

Reviewed June 05, 2015

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10.0
Exceptional
Ma. from Philippines
Family with teens
Stayed 2 nights in November 2015

The Perfect Vacation”

1. The place is paradise - perfect landscape 2. the efficiency and friendliness of the staff 3. food

When I went to a resort in Mexico last year, I thought I've experienced the best vacation ever and thought the place was awesome. But Shangri-La's Mactan Resort & Spa surpassed my expectation. I consider now my stay here as the perfect experience. Kudos to the best staff. They treat the guests so well and very courteous. To the over-all "ambience" of the place and the perfect landscape.

Reviewed November 26, 2015

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9.0
Exceptional
Gilbert from United States
Couple
Stayed 1 night in March 2013

Fun / Relaxing / Beautiful Location”

Beach is AMAZING / Abundant Water Activities / Comfortable Resort

We had a great stay at the Shangri-La's Mactan Resort. We arrived early (5am) and they arranged airport transportation which was great. Understandably, our room wasn't ready so we had to kill some time by the beach. We drifted asleep on the comfortable beach chairs staring at the beautiful sun rise off the ocean...not a bad start to our trip! We spent the next few days enjoying the beautiful and clean beach. We went snorkeling right off the beach, rented jet skis, etc. Breakfast and restaurants were good but can be crowded. In fact, the only drawback was the noisy tourists. Rooms were a bit older and can use an update, but was still clean and comfortable. STAY HERE FOR THE BEACH!

Reviewed July 26, 2013

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9.7
Exceptional
Severina from Philippines
Couple
Stayed 1 night in May 2010

Once in a Lifetime Experience”

Friendly and very-accommodating service unlike other hotels, cozy beach and enjoyable swimming pools, breathtaking view of the ocean, amazing landscape, welcoming & not constricting space in the lobby and hallways, and most importantly, very luxurious rooms. Not too much crowd, very private. There are promos and discounts on there facilities. Offers lesser price for locals on non-peak periods and weekdays, especially if you just directly book with them. They also have buffet breakfast with a wide range of choices. They have a play area for the kids where you can leave them while parents or adults enjoy themselves.
More expensive than other hotels. A bit overwhelming or intimidating if you're not used to living in luxury.

Our family loves to bond and travel together so we have been to several places, seen a lot of sights and stayed in various hotels but we've never experienced the kind of luxury that staying Shangri-La Mactan has us. In fact, when we just got inside our room, we already planned on when we will be coming back and bring our friends and enjoy the facilities more. Although it is really expensive compared to other hotles, it is a place you must experience at least once in you life. The staff is friendly and has very-accommodating service unlike other hotels, cozy beach and enjoyable swimming pools, breathtaking view of the ocean, amazing landscape, welcoming & not constricting space in the lobby and hallways, and most importantly, very luxurious rooms. People who dislike too much crowd and prefers their privacy would love it here. There are promos and discounts on there facilities. Offers lesser price for locals on non-peak periods and weekdays, especially if you just directly book with them. They also have buffet breakfast with a wide range and very delicious choices. They have a play area for the kids where you can leave them while parents or adults enjoy themselves. Yes, its a bit overwhelming or intimidating if you're not used to living in luxury but I highly recommend it to everyone because it is for me an unforgettable once in a lifetime experience, or not, since we will be coming back soon.

Reviewed May 23, 2010

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9.0
Exceptional
Anne from United States
Family with teens
Stayed 1 night in May 2012

Great family spot for adults and preteens. ”

Plenty for everyone to go separate ways in a clean and safe environment.

Always enjoy our stays at Shangri-la hotels. They are more friendly and personal than most large hotels. Always have great amenities and good food. Although food prices are always higher than what you can find across the street, the overall price of meals, snacks and drinks in Cebu was reasonable. Loved the beach and the pools. Stayed in a Garden View refurbished room that was smaller than most Shangri-la hotels, but very comfortable and still had a lanai with an ocean view. Very pleased with our stay and always look for Shangri-la hotels when we travel. We tend to stay most nights and more rustic, very small, significantly less expensive inns and resorts and then treat ourselves to a night or two in a Shangri-la hotel. We have never been disappointed, and with late check-outs, we always feel we get our money's worth.

Reviewed May 09, 2012

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10.0
Exceptional
Jesse from United States
Family with teens
Stayed 3 nights in August 2018

best hotel in Mactan Island, Cebu, Philippines”

Don't waste your time looking for the best hotel in Mactan island, Cebu, Philiipines. Shangri-La tops it all. Although the price is high since it's a 5 star resort, it's worth it. You get what you pay for.

Reviewed September 12, 2018

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

Responded September 14, 2018
Shangri-La Mactan, Cebu
8.3
Excellent
Toby from United Kingdom
Couple
Stayed 3 nights in June 2012

Always well looked after”

Marine park off the beach makes fantastic snorkelling

We always enjoy staying here for a weekend away from Hong Kong. Whilst resort stays cannot be said to be cheap, the convenience of Cebu Mactan Shangri-La from Cebu airport, with the beautiful surroundings, many activities and good food make it a worthwhile escape. The bar area by the shore is wonderful in the evening. The pools are great, the snorkeling fantastic from the beach, although it is annoying that you are allowed to walk out over the coral at low tide, and there is plenty of fun sports and entertainment to keep you occupied during the day. We chose a club room this time, and really the benefits were not as good as other club rooms we have stayed before. Also, the club rooms were facing the beach and there was a wedding party on one night that was quite loud. Whilst not a massive inconvenience a room away from the beach would have been more restful and less cost. The spa is as good as any you will find.

Reviewed July 30, 2012

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9.6
Exceptional
Jorge from Japan
Family with young children
Stayed 5 nights in July 2017

The best summer week !”

I spent a great week at Shangri-la with a 7-months pregnant wife and a toddler, we found all we wanted and more within the hotel areas, great restaurants, great pool/beach areas, recreation, activities, 24hrs gym and so on. This hotel has its 5 stars very well achieved, although it is expensive among other options the experience was really worthed. The staff attention at every corner of the hotel was spectacular, the cleanliness and quality in every detail were outstanding. The breakfast buffet is probably one of the best compared to several other great hotels around the globe. Some very good and cheap restaurants outside nearby the hotel. The security measures were excellent, very safe and relaxed stay. We hope to come back in the future. Thank you for all the hard work and attention Shangri-la Mactan !!

Reviewed July 23, 2017

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9.7
Exceptional
shinyoung from South Korea
Solo traveler
Stayed 1 night in August 2013

wonderful stay in Shangri-La”

hospitality ,beautiful beach, delicious food

I had a great experience in Shangri-La's resort. it was 2nd time for visit. All staffas are amazingly kind and always smile to customers. and breakfast in Tides are very good except some bakery. I don't think the beach is very beautiful but defintely can say it it the most beautiful beach in Cebu. better than other hotels. I highly recommend you to stay Shngri-la in Cebu .

Reviewed August 18, 2013

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