Shangri-La's Mactan Resort and Spa Cebu

Shangri-La's Mactan Resort and Spa Cebu

Punta Engano Road | P.O. Box 86 , Mactan Island, Cebu, Philippines, 6015
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    Shangri-La's Mactan Resort and Spa Cebu Reviews

    8.7
    Excellent
    /10
    (2520 reviews)See what guests said
    8.8
    Excellent

    "Everything was as it has always been, food was great, and th..."

    Robert T.

    -

    April 5, 2018

    9.1
    Exceptional cleanliness
    Recommended by 91% of guests

    Things you’ll love about Shangri-La's Mactan Resort and Spa Cebu

    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 25 times since yesterday | 42 travelers are looking at this property right now
    Excellent
    Location
    8.6
    See map
    Excellent location
    Nearby
    Popular
  • Mactan Shrine830 m
  • Sutukil Seafood Market940 m
  • Mactan Island Dive Spots3.48 km
  • K.I.Marine Sports Center - Day Tours3.57 km
  • Mactan Export Zone4.71 km
  • Mactan-Cebu International Airport4.71 km
  • Mactan Marina Mall5.18 km
  • Olango Wildlife Sanctuary5.38 km
  • Cebu Yacht Club5.46 km
  • Mactan Island Golf Club5.5 km
  • Value for money8.0
    Location rating8.6
    Nearest airportMactan-Cebu International Airport (CEB)
    Distance to airport4.7 km

    Rooms available at Shangri-La's Mactan Resort and Spa Cebu

    9.1
    Exceptional
    Room comfort & quality
    Panorama Suite
    Panorama Suite
    ...
    • Room size: 72 m²/775 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Deluxe Seaview Room
    Deluxe Seaview Room
    ...
    • Room size: 36 m²/388 ft²
    • Partial sea view
    • 2 single beds
    Enter dates to see prices
    Ocean Club Room
    Ocean Club Room
    ...
    • Room size: 36 m²/388 ft²
    • Partial sea view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 36 m²/388 ft²
    • Garden view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Panorama Double Room (Ocean Wing)
    Panorama Double Room (Ocean Wing)
    ...
    • Room size: 36 m²/388 ft²
    • Balcony/terrace
    • 1 super king bed
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Room size: 36 m²/388 ft²
    • Garden view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Family Room (Main Wing)
    Deluxe Family Room (Main Wing)
    ...
    • Room size: 54 m²/581 ft²
    • Non-smoking
    • 2 king beds
    Enter dates to see prices
    Premier Double Room (Ocean Wing)
    Premier Double Room (Ocean Wing)
    ...
    • Room size: 36 m²/388 ft²
    • Balcony/terrace
    • 1 super king bed
    Enter dates to see prices
    Double Single Use Deluxe
    Double Single Use Deluxe
    ...
    • Room size: 34 m²/366 ft²
    Enter dates to see prices
    Double Single Use Premier
    Double Single Use Premier
    ...
    • Room size: 34 m²/366 ft²
    Enter dates to see prices
    Have a question for Shangri-La's Mactan Resort and Spa Cebu?

    What people love about Shangri-La's Mactan Resort and Spa Cebu

    • 10.0
      Exceptional

      "I thoroughly enjoyed staying at Shangri-la, even if it was just for a night."

      Korina

      |

      November 22, 2018

    • 9.6
      Exceptional

      "Perfect for the business trip i had to attend to."

      Vanessa

      |

      October 16, 2017

    • 9.6
      Exceptional

      "Location was also superb."

      Vanessa

      |

      October 16, 2017

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    More about Shangri-La's Mactan Resort and Spa Cebu

    More about Shangri-La's Mactan Resort and Spa Cebu

    10.0
    Exceptional

    "The hotel is huge with many facilities to cater guests."

    Shuohsien

    |

    December 31, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "I was best stay!"

    Jungbin

    |

    November 20, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Breakfast buffet is provided free of charge for two adults and two children under 5 years old.
    Additional children under 12 years old will be charged 50% of the adult price for breakfast buffet.

    Reviews of Shangri-La's Mactan Resort and Spa Cebu from real guests

    Agoda Reviews (2520)Booking.com Reviews (1484)
    8.7
    /
    10
    Cleanliness9.1
    Facilities9.1
    Location8.6
    Room comfort and quality9.1
    Service9.0
    Value for money8.0
    Provided by verified guests of Agoda
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    All guests (2520)
    All room types

    Show reviews that mention 

    Showing 1929 verified guest comments
    12345
    8.0
    Excellent
    Bianca from Australia
    Family with young children
    Deluxe Room
    Stayed 5 nights in February 2019

    Very good”

    Overall a picturesque hotel and location where staff were very friendly and grounds were cleaned and well maintained. It was however very expensive and having stayed in similar hotels before it didn’t really match up in regards to value for money. (Even playing the pool table was charged) Breakfast buffet was amazing but poolside menu could be better. A pleasant but expensive stay

    Reviewed March 05, 2019

    Dear Bianca, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded March 07, 2019
    Shangri-La's Mactan Resort and Spa Cebu
    9.6
    Exceptional
    ron from Philippines
    Group
    Deluxe Room
    Stayed 1 night in February 2019

    Great experience”

    U can Never ask for more.....till next.. :)

    Reviewed March 06, 2019

    Dear ron, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded March 07, 2019
    Shangri-La's Mactan Resort and Spa Cebu
    9.6
    Exceptional
    rayoung from South Korea
    Solo traveler
    Deluxe Seaview Room
    Stayed 4 nights in January 2019

    Amazing staff members”

    Great service! great staff! Amazing private beach with colourful fish Very suitable for family trip. A safe relaxing resort I highly recommend! Breakfast buffet "tides" is a little packed in the morning come after 9 or before 8:20

    Reviewed January 22, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded February 28, 2019
    Shangri-La's Mactan Resort and Spa Cebu
    10.0
    Exceptional
    Korina from Philippines
    Group
    Deluxe Family Room (Main Wing)
    Stayed 1 night in November 2018

    Worth your money”

    I thoroughly enjoyed staying at Shangri-la, even if it was just for a night. Overall service was superb. The breakfast was amazing. We had a chance to hang out at Cowrie Cove and had some drinks, I love the ambience and the vibe of the place. They have their own DJ to play you some music and she was wonderful. The beach was awesome, there's also a part where you can swim with fishes. They have snorkelling gear and diving gear available for rent if you're into that.

    Reviewed November 22, 2018

    Dear Korina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded November 27, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    10.0
    Exceptional
    Mia from Philippines
    Family with young children
    Deluxe Room
    Stayed 2 nights in November 2018

    Great family vacation at Shangrila Mactan”

    We travelled with our 7 year old son and stayed for 2 nights. It was our 2nd time to visit the resort but our first time with our son. I was happy to see they had the kiddie splash zone, the adventure zone, timezone. We also observed that t here were new corals planted in the cove which explains why we saw a lot more species of fish this time. We stayed in the main wing and had a room facing the ocean. Our room and facilities were kept spotless. We enjoyed the breakfast buffet a lot and we got to try the Italian restaurant, Dimsum restaurant, as well as the burgers at the bar by the pool. We didn't have to leave the resort to find good food. We would gladly visit again in the future.

    Reviewed November 14, 2018

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded November 15, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    8.8
    Excellent
    Norjha from Philippines
    Couple
    Deluxe Seaview Room
    Stayed 1 night in December 2018

    Check in process”

    Waiting time and check in process consumed more than an hour. If they can improve on that. We've enjoyed the facilities.

    Reviewed February 13, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded February 28, 2019
    Shangri-La's Mactan Resort and Spa Cebu
    7.2
    Very good
    Karla from Philippines
    Group
    Deluxe Room
    Stayed 1 night in December 2018

    Very good”

    We had an incident where one of my companions had food poisoning from eating in the buffet in Tides that we had to bring her to the hospital because she was throwing up. Some of the staff were very helpful but I wish they could have extended more help. I would like to commend Belinda from Tides, she was really helpful and also the FO manager that assisted us.

    Reviewed January 22, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded February 28, 2019
    Shangri-La's Mactan Resort and Spa Cebu
    9.2
    Exceptional
    Daniela from Australia
    Couple
    Ocean Club Room
    Stayed 6 nights in January 2019

    Wowza!”

    Amazing resort and very friendly, attentive and accommodating staff. We had the pleasure of staying at the ocean wing club room - definitely worth paying that little bit extra; Unlimited use of Chi Spa and non-motorised water sports/equipment. We saved lots of money on dinner and drinks due to having access to the ocean club lounge where you can have free non alcolgolic beverages and snacks throughout the day, and unlimited alcohol/cocktails and delicious cocktail snacks (if you fill up, it’s basically a meal)

    Reviewed January 18, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded February 28, 2019
    Shangri-La's Mactan Resort and Spa Cebu
    5.6
    Mariemiel from Philippines
    Couple
    Deluxe Room
    Stayed 2 nights in January 2019

    Not the Shangrila way of service we expected”

    Comparing from my wonderful experience in this resort 8 years ago and with other Shangrila hotel and resort chains, our experience in this trip is far from the warm and attentive hospitality that they are known for. For a Shangrila resort where you pay premium, we did not enjoy our stay as the level of service in the beach and pool area where we spent most of our stay was disappointing. The staff seems to be disorganized, hard to get their attention, and lacking of the Shangrila hospitality. Overall, the facilities are clean, splendid and well kept. The beach is pristine and you can easily snorkel, just bring aqua shoes to protect your feet from sharp stones and corals. Facilities and acticities are suited mostly for children. Breakfast buffet choices are tasty and extensive, but prepare yourself to queue, elbow in your way around and wait for the food to be refilled. Transfers to the airport and around the city are all with charges, using Grab is far more practical.

    Reviewed January 15, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded February 28, 2019
    Shangri-La's Mactan Resort and Spa Cebu
    10.0
    Exceptional
    Shuohsien from United Kingdom
    Family with teens
    Deluxe Room
    Stayed 5 nights in December 2018

    Great family holiday with excellent facilities and great hotel staffs ”

    The hotel is huge with many facilities to cater guests. It is so relaxing and staffs are very polite. The only time I feel a lot of people in the resort is breakfast in the Tide. We stayed from 22-27 December 2018. We have great time do snorkeling safari free by hotel. We also tried helmet diving and glass boat to see the fishes. Love the suprise birthday cake and Christmas stocking from hotel.

    Reviewed December 31, 2018
    8.8
    Excellent
    John from Philippines
    Family with young children
    Premier Double Room (Ocean Wing)
    Stayed 2 nights in December 2018

    Very good place, friendly staff, good food.”

    Overall, we were happy but we have 2 points for improvement: 1. The public bathroom/changing area for babies was small and had no lock on the door. At one point, a person came into the bathroom, while we were changing diapers and hit us with the door. We used the first floor bathroom at the Ocean View side, near the eGames facility. 2. There was some confusion regarding our final bill, as someone from reservations dept changed our reservation date 1 day earlier and our bill ended up with a No-show charge. Even after showing our reservation document, the hotel needed almost an hour to sort out everything and reverse the charges. As a 5-star hotel, I would expect a customer-first mentality and not keep us waiting while the hotel sorts out internal issues, especially since our documents clearly showed the correct reservation date.

    Reviewed December 30, 2018
    8.0
    Excellent
    Muhammad from South Africa
    Couple
    Deluxe Seaview Room
    Stayed 4 nights in December 2018

    Amazing staff and facilities but closed off and overpriced food and beverages”

    Amazing staff that go out of their way to please and excellent facilities with a private beach...but the hotel is quite closed off and isolated in Mactan island, it took us more than half an hour to try get a taxi out the hotel, so you end up spending all your time and money in the resort. This is a problem because food, drinks and any extras are extremely overpriced (we paid 1200 pesos for 3 prawns and garlic bread and about 190 pesos for a 200ml coke) and they quote all prices without the 10% service charge (which does not directly go to the staff member who serves you) plus taxes that you only see when the bill arrives.

    Reviewed December 27, 2018
    8.8
    Excellent
    Genevieve from Philippines
    Family with teens
    Deluxe Room
    Stayed 3 nights in March 2018

    Great place to relax”

    Resort was beautiful and staff was very accommodating. Only cons were the Buko Bar ran out of sweet potato fries during our stay, and the bathroom close to the game room was quite dirty. There was an unpleasant odor and the trash cans were overflowing. Other than that, we had a great stay - avoided that bathroom for the rest of our vacation. I gave cleanliness 4 stars still since the rest of the resort and its facilities were up to par. Food was also easily available within the resort, but they can be pricey. The Chinese restaurant particularly was average and not worth the price you're paying. If you have the time and wouldn't mind taking a cab, would recommend eating outside as there are better options and at more reasonable prices. Note that traffic can get pretty bad in the city itself though.

    Reviewed July 09, 2018

    Dear Genevieve, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, René D. Egle, General Manager

    Responded July 18, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    9.6
    Exceptional
    Russell from United States
    Couple
    Deluxe Seaview Room
    Stayed 3 nights in June 2018

    Beautiful Resort. Wonderful Staff. ”

    This is my first time in Cebu, and Mactan. The resort is fanstastic with a sincere dedicated staff. The steam room in the gym is one of the best i have wver stepped into. The gym staff anticipates your every need. Our room had a balcony and a separate sun deck overlooking the property and ocean. My only concern is the food is not at 5 star level. In fact its just ok. We ordered butter chicken which was beyond overcooked. In the dining room we ordered calimari which had breading consistent with frozen sefood dinners. But would i go back? YES

    Reviewed July 05, 2018

    Dear Russell, Thank you for the great review of our hotel! We wish to assure you that we've noted your feedback about our food, and I will be following this up with my team. That said, we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded July 05, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    9.6
    Exceptional
    LEE from Singapore
    Family with young children
    Deluxe Room
    Stayed 1 night in June 2018

    Fantastic family resort ”

    Check in & out was a breeze! The room is comfy, facilities are goods. The marine sanctuaries are well kept with abundance of fishes and coral. Beach area is clean and inviting. Pricey, but standard is top notch... shangri-la hospitality! Well done for all the ground staff and we had great time. Hope to be back soon 😋

    Reviewed June 06, 2018

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded June 13, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    8.8
    Excellent
    Christopher from United States
    Family with young children
    Deluxe Seaview Room
    Stayed 5 nights in May 2018

    Great pool, beach and playrooms for young kids and close to the airport”

    Loved the resort facilities, pool area, staff, and beach with fish swimming around your ankles. The only downside is the rooms are dated and not up to expectations for a Shangri La. The rest of the experience overshadowed the dated design of the rooms though. If you live in Asia and are looking for a long weekend getaway with young children this is a great choice.

    Reviewed May 21, 2018

    Dear Christopher, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

    Responded May 23, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    10.0
    Exceptional
    Shazana from Singapore
    Family with young children
    Ocean Club Room
    Stayed 5 nights in May 2018

    Best resort in Cebu ”

    We are a family with 2 young kids. The resort is family friendly and our kids were well treated and kept occupied with so many fun activities. As halal food is hard to find in Cebu, the resort has an advantage over its competitors: a Muslim Chef de Cuisine at Tides who can prepare halal meals with prior arrangement. We had so much fun here and as club guests, felt very well treated in the ocean wing.

    Reviewed May 15, 2018

    Dear Shazana, Excellent review! We are glad you had a wonderful holiday with us. Please know that we appreciate your kind remarks to our Culianry Team. It always brings us joy whenever guests have a wonderful dining experience with us. We sincerely hope that you would visit us again so we can pamper you with our five-star hospitality once more. See you soon! :) All the best, René D. Egle, General Manager

    Responded May 23, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    8.8
    Excellent
    roger from United States
    Couple
    Deluxe Room
    Stayed 4 nights in April 2018

    Aging paradise in mactan”

    Ground and staff are exceptional. Despite fresh coats of paint and varnish rooms are dated and comforter covers have holes. Breakfast is a zoo 7-9 am not enough tables for size of hotel. Plenty of beach chairs but only 12 workng beach canbans fir sun cocer so most guests dont get sun shade.

    Reviewed May 14, 2018

    Dear roger, Thank you for sharing your experience with us. We are glad that you experienced our five-star hospitality during your holiday with us. Please be assured that we have noted your sentiments about our amenities and facilities, especially as we work on enhancing our guest experience. We hope to welcome you back to paradise soon! All the best, René D. Egle, General Manager

    Responded May 23, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    8.0
    Excellent
    Larry from United States
    Couple
    Stayed 4 nights in April 2018

    Checked off the box for Cebu Mactan”

    This was the third Shangrla we have stayed in. The other two were in Manila and Chang Mai. First I want to point out that this property is 100% oriented towards couples and families. There is almost nothing of interest at the hotel or the surrounding area for those that come alone. Great free guided snorkeling tour and fair priced jet skis and other water toys. Staff was very nice, efficient and helpful at all times. Especially those working the beach. Security was very tight. Breakfast buffet was excellent. Lunch and dinner were lousy. I believe they have six restaurants all together. Cayree's cove has a very relaxing atmosphere. How they could screw up seafood is beyond me.The one and only alternative to the hotel for dinner is to exit the hotel grounds and walk directly across the street. Hola Espanol was excellent and fair priced. We ate there three out of the four nights of our stay. The rooms are clean and as others have mentioned old and tired. Balcony/sunset views good. $$$$$$$

    Reviewed May 01, 2018

    Dear Larry, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, René D. Egle, General Manager

    Responded May 09, 2018
    Shangri-La's Mactan Resort and Spa Cebu
    8.0
    Excellent
    Katrina from Philippines
    Family with teens
    Deluxe Seaview Room
    Stayed 1 night in April 2018

    nice resort but some staff lack proper pleasantries”

    beautiful resort with well manicured gardens. clean beach with nice sand, clear water. can really see fish just a few meters from shore. a bit of turn off though when we checked in early. receptionist said we can already use the facilities while waiting for our room to be ready. while walking around the resort, roving guard questioned us twice if we are registered guests. didn't like the approach. we felt like we weren't welcome. good thing that experience was set aside with the great dinner experience at tea of spring. staff were very accommodating. it was my father's birthday and they surprised him with cake and song.

    Reviewed April 09, 2018

    Dear Katrina, Thank you for your lovely words about our lush greenery and pristine beachfront. On the other hand, please allow me to apologize for any inconveniences you have experienced during your stay with us. While yours was a bittersweet holiday with highs and lows, it is feedback like this that we learn from and use to improve. Trust that I’ll be looking into all the areas that need correction with my team. The Mactan team and I appreciate all your kind remarks to the resort, and we hope to welcome you back soon. All the best, René D. Egle, General Manager

    Responded May 11, 2018
    Shangri-La's Mactan Resort and Spa Cebu
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    • SM City Cebu