Shangri-La's Mactan Resort and Spa Cebu
Shangri-La's Mactan Resort and Spa Cebu
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"Ground and staff are exceptional."

roger

|

May 14, 2018

 Shangri-La's Mactan Resort and Spa Cebu

  • Room size: 34 m²/366 ft²
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Interior view Shangri-La's Mactan Resort and Spa Cebu
Interior view
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Interior view Shangri-La's Mactan Resort and Spa Cebu
Interior view
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Swimming pool [outdoor] Shangri-La's Mactan Resort and Spa Cebu
Swimming pool [outdoor]
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See map Shangri-La's Mactan Resort and Spa Cebu
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Excellent
Location
8.6
See all 60 photos Shangri-La's Mactan Resort and Spa Cebu
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Shangri-La's Mactan Resort and Spa Cebu

Excellent location
What's nearby?
Excellent
From 2241 reviewsSee what guests said
8.7
/
10
Exceptional room comfort and quality
9.1
Recommended by 93% of guests
Value for money8.0
Location rating8.6
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport4.7 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.1
Exceptional
Room comfort & quality
This property is in high demand!Booked 20 times in the last 24 hours | 41 travelers are looking at this property right now
Panorama Suite
Panorama Suite
...
  • Room size: 72 m²/775 ft²
  • Ocean view
  • 1 king bed
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Deluxe Seaview Room
Deluxe Seaview Room
...
  • Room size: 36 m²/388 ft²
  • Partial sea view
  • 2 single beds
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Ocean Club Room
Ocean Club Room
...
  • Room size: 36 m²/388 ft²
  • Partial sea view
  • 2 single beds or 1 king bed
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Deluxe Room
Deluxe Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds or 1 king bed
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Premier Room
Premier Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds or 1 king bed
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Panorama Double Room (Ocean Wing)
Panorama Double Room (Ocean Wing)
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 super king bed
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Premier Double Room (Ocean Wing)
Premier Double Room (Ocean Wing)
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 super king bed
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Deluxe Family Room (Main Wing)
Deluxe Family Room (Main Wing)
...
  • Room size: 54 m²/581 ft²
  • Shower
  • 2 king beds
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Double Single Use Deluxe
Double Single Use Deluxe
...
  • Room size: 34 m²/366 ft²
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Double Single Use Premier
Double Single Use Premier
...
  • Room size: 34 m²/366 ft²
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Have a question for Shangri-La's Mactan Resort and Spa Cebu?

What people love about the property

  • "Not opulent, but great space, lovely bedroom, great view."

    Victor

    |

    March 11, 2018

  • "Accommodating and courteous staff"

    janelle K.

    |

    February 21, 2018

  • "It was a wonderful experience."

    TOMOKO

    |

    February 14, 2018

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More about Shangri-La's Mactan Resort and Spa Cebu

More about Shangri-La's Mactan Resort and Spa Cebu

"Room is very clean, food is good and staff are very friendly..."

Marcos

|

April 2, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Beautiful resort with well manicured gardens."

Katrina

|

April 9, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Breakfast buffet is provided free of charge for two adults and two children under 5 years old.
Additional children under 12 years old will be charged 50% of the adult price for breakfast buffet.

Real reviews from real guests

Agoda Reviews (2241)Booking.com Reviews (1389)
8.7
/
10
Cleanliness9.1
Facilities9.1
Location8.6
Room comfort and quality9.1
Service9.0
Value for money8.0
Provided by verified guests of Agoda
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Showing 1792 verified guest comments
12345
3.6
KIT from United Kingdom
Couple
Deluxe Seaview Room
Stayed 1 night in June 2018
Overrated”
Never prefer Shangrila over other hotel chains. But it was the only 5 star hotel in the area, so we gave it a try. It was a disappointment as expected. We booked a room with sea view, and were given one far from it. Totally not worth it, and it costed USD 350. Suitable for family I guess but not good enough for couples for this price.
Reviewed October 23, 2018
9.6
Exceptional
Kimberly from Australia
Solo traveler
Deluxe Room
Stayed 1 night in October 2018
Perfection ”
Can’t complain! Probably just the location but then again, you can just stay here all day and you won’t be bored at all!
Reviewed October 22, 2018
8.8
Excellent
Judimarie from Philippines
Family with young children
Deluxe Room
Stayed 1 night in September 2018
luxurious!”
pricey but a good place for vacation specially with kids...
Reviewed October 22, 2018
8.8
Excellent
haruhiko from Japan
Couple
Ocean Club Room
Stayed 2 nights in October 2018
Club lounge excellent”
Stayed in club, big difference from normal rooms. Very special.
Reviewed October 20, 2018
10.0
Exceptional
MANOLO from United States
Couple
Ocean Club Room
Stayed 3 nights in October 2018
Exceptional”
Amazing place. Staff was so cordial and welcoming. I love it. Will definitely return here.
Reviewed October 15, 2018
10.0
Exceptional
Siti from Malaysia
Couple
Deluxe Room
Stayed 2 nights in September 2018
The best stay ever!”
I love every minute of my time spent at Shangri-La Mactan because the place is super clean, quiet and the environment is so relaxing just like i needed for a break from busy city of Kuala Lumpur. The staff are amazing and the food are awesome too. Highly recommended for a quick weekend gateway. You’ll enjoy every minute of it just how i did!
Reviewed October 14, 2018
9.6
Exceptional
Patricia from United States
Group
Deluxe Room
Stayed 2 nights in October 2018
Exceptional”
Great staff!!!
Reviewed October 12, 2018
10.0
Exceptional
Ron from Philippines
Group
Deluxe Seaview Room
Stayed 2 nights in October 2018
I’d love to go back soon!”
Although Shangri-La’s Mactan Resort and Spa is huge, the staff made you feel like you were cared for as an individual. There was just a period when it was hard to get poolside service, but the service at all other times was stellar. I loved the blending of indoor and outdoor spaces, which contributed a lot to the tropical resort feels. There’s quite enough space on the property that it didn’t feel crowded even though the hotel was fully booked during our stay. We stayed for two nights and that wasn’t enough time to use all of the amenities. It probably did not help that the room was so restful that you really didn’t want to leave it.
Reviewed October 08, 2018
8.0
Excellent
Ramon from Philippines
Family with young children
Deluxe Room
Stayed 2 nights in October 2018
It’s my 4th visit”
I’ve been there 4x in the last 5years. The location is perfect since you avoid the city traffic going to the resort. It only takes around 15-20mins coming from airport. Service and food is as expected from a big name hotel chain. In terms of facilities, 90% are still the same from my first visit. I think they need to add new things to see/do... On my recent visit, I tried to request for an early check-in. Reasonably, they werent able to give it since the hotel was fully booked. However, what I didnt like is that my room wasn’t ready until 3PM (an hour after the posted check in time). Hopefully, it will be a better visit next time...
Reviewed October 08, 2018
10.0
Exceptional
Sonia from China
Family with teens
Deluxe Seaview Room
Stayed 6 nights in September 2018
We had an amazing experience.”
Every one of the staff members that we talked to were very friendly, helpful and nice. Excellent staff! The rooms were very clean and tidy. The food and the drinks in all of the restaurants were delicious. The buffet was always well presented and the food was very fresh and tasty. We were treated so well that my daughter and I felt like princesses. The sport trainers (Zumba, Paddling board, circuit training) were very professional and fun to work out with! We would definitely go back again!
Reviewed October 06, 2018
6.4
Good
Eduardo from Philippines
Couple
Double
Stayed 2 nights in September 2018
Disappointing. Expected more given price.”
Property is well situated. Conveniently located near airport. Beach access and sprawling property were the pluses. However, given room cost over $400+ per night we expected more. Hotel was full, buffet was crowded, water system under repair so we had brown water for a period of time, aircon needed repair, cockroaches, other issues. It's a pity.
Reviewed September 30, 2018
Dear Eduardo, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, René D. Egle, General Manager
Responded October 03, 2018
Shangri-La's Mactan Resort and Spa Cebu
9.2
Exceptional
KUKHYEONG from South Korea
Family with teens
Premier Double Room (Ocean Wing)
Stayed 3 nights in September 2018
Great choice for family trip”
The staffs in the resort were so nice and kind, and they were always willing to help. The room condition was also great. If somebody is planning for family trip with babies or elderly parent, i will definitely recommend this resort.
Reviewed September 29, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Responded October 03, 2018
Shangri-La's Mactan Resort and Spa Cebu
8.8
Excellent
Eugene
Couple
Ocean Club Room
Stayed 3 nights in September 2018
Good overall, but too expensive for this service”
On the first day, the carpet on the floor was too itchy, so we asked for a carpet shampoo. Besides that, the room was clean and the view was amazing. The resort is old, so it is better not to expect modern designs. The staff were all very nice and kind.
Reviewed September 28, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, René D. Egle, General Manager
Responded October 03, 2018
Shangri-La's Mactan Resort and Spa Cebu
8.4
Excellent
KANJI from Japan
Business traveler
Deluxe Room
Stayed 1 night in May 2018
No1 hotel in Cebu.”
If you will use business staying, it's expensive. But, you will stay family, it's so good. No1 hotel in Cebu.
Reviewed September 20, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Responded October 03, 2018
Shangri-La's Mactan Resort and Spa Cebu
10.0
Exceptional
Marden from Philippines
Family with young children
Deluxe Seaview Room
Stayed 1 night in September 2018
Best hotel so far in cebu”
good service ! , great foods , great stay ! excellent place to unwind with family
Reviewed September 18, 2018
Dear Marden, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Responded September 19, 2018
Shangri-La's Mactan Resort and Spa Cebu
9.6
Exceptional
Kyounghyun from South Korea
Family with teens
Ocean Club Room
Stayed 3 nights in September 2018
Best hotel in Cebu”
Everything is the best Price is high but reasonable If I go to Cebu, I'll stay again
Reviewed September 17, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Responded September 18, 2018
Shangri-La's Mactan Resort and Spa Cebu
10.0
Exceptional
Jesse from United States
Family with teens
Deluxe Room
Stayed 3 nights in August 2018
best hotel in Mactan Island, Cebu, Philippines”
Don't waste your time looking for the best hotel in Mactan island, Cebu, Philiipines. Shangri-La tops it all. Although the price is high since it's a 5 star resort, it's worth it. You get what you pay for.
Reviewed September 12, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Responded September 14, 2018
Shangri-La's Mactan Resort and Spa Cebu
8.8
Excellent
Ichiro from Japan
Couple
Deluxe Room
Stayed 4 nights in August 2018
Good faciities and private beach”
This hotel is located a bit far from city área, but if you wish to stay relaxed I would recommend this clean, pleasant hotel with private beach with beautiful corals. There is only one restaurant nearby (which is Spanish), no souvenir shop nor shopping mall within walking distaice. Hotel staff are all nice and greet pleasant. There are some free activities like hotel garden tour, snorkelling camp, etc available. We went to an excursion for snorkelling, and enjoyed it at deeper sea than private beach. However, beauty of corals is just as good as hotel's private beach. It is great that the hotel maintains so beautiful there.
Reviewed September 11, 2018
Dear Ichiro, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Responded September 12, 2018
Shangri-La's Mactan Resort and Spa Cebu
10.0
Exceptional
EUNYOUNG from South Korea
Couple
Ocean Club Room
Stayed 2 nights in September 2018
good”
very nice room
Reviewed September 10, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Responded September 12, 2018
Shangri-La's Mactan Resort and Spa Cebu
8.8
Excellent
Irma from Thailand
Family with young children
Deluxe Seaview Room
Stayed 2 nights in August 2018
Hits the Spot”
The Shang is not the newest, but it hits a nice combination of great beachfront, large rooms, high standards of service and good food. Highly recommended to those with young kids.
Reviewed August 29, 2018
Dear Irma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager
Responded September 05, 2018
Shangri-La's Mactan Resort and Spa Cebu
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