Excellent 8.7
Based on 1382 reviews

Recent customer comments

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based on 1382 reviews
  • Cleanliness 9.1
  • Facilities 9.1
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for money 7.9
  • Food/Dining 8.4
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Jo from Philippines
Premier Room
Stayed one night in June 2016
Excellent place as expected
Its my 2nd stay in Shangri-La Mactan and the experience is always the best. They have all the amenities we as a couple need.
Reviewed July 16, 2016

Kris from Philippines
Deluxe Room (Main Wing)
Stayed one night in July 2016
Value for Money
Comfortable rooms although balcony during a hard rain tends to overflow. Nice breakfast buffet although limited in selections. But still the best resort in Mactan (IMO) after trying other resorts. I actually enjoy the activities they offer.
Reviewed July 15, 2016

Thor from Malaysia
Families with older children
Ocean Club Room
Stayed 2 nights in June 2016
Great but need a refurnish!
Abit overprized! the rooms were tired but the facilities made up for it! Great beach and great food!
Reviewed July 14, 2016

Jongchan from South Korea
Solo travelers
Premier Room
Stayed 2 nights in July 2016
Especially, the private beach was awesome. You can watch Nimos in front of your eyes
Reviewed July 14, 2016

michelle from Philippines
Deluxe Room
Stayed one night in June 2016
Need to improve on hospitality service
We enjoyed the snorkeling and beach view, however hotel staffs seemed arrogant and demeaning when we approach them, esp. the pool area beverage servers (Note: We are very polite and nice when we approached them)I understand that almost 80% of their guest that they were foreigners but they should give equal courtesy to Filipino guests. After snorkeling, we are surprised that there’s water interruption that day, common CR is quite far from our room and we are too tired to roam around, sadly, they don’t find alternative when we requested for one (got rashes afterwards coz we waited for 3 hours before it got fixed!!!)
Reviewed July 14, 2016

chen from Taiwan
Families with young children
Deluxe Room
Stayed 2 nights in July 2016
generally speaking, good location with very good facilities.
reception staff need to be improved.
Reviewed July 12, 2016

Michael from Australia
Premier Room
Stayed 4 nights in July 2016
Great place
Had a great time. Everything was brilliant. The best wad the beach and the staff looking after us. Our favorite restaurant was the Crowley cove a great seafood menu.
Reviewed July 10, 2016

Grigory from Russia
Families with young children
Deluxe Room
Stayed 4 nights in November 2015
The price is too high
This hotel probably the best in Lapu Lapu, but the price you have to pay for this piece of luxury is not justifiable.
Reviewed July 04, 2016

Lai from China
Deluxe Room
Stayed one night in June 2016
Excellent Experience
Worth to go!!
Reviewed June 21, 2016

Melita from United Kingdom
Families with older children
Deluxe Room
Stayed one night in June 2016
awesome place
Reviewed June 17, 2016


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