Shangri-La’s Rasa Ria Resort & Spa
Shangri-La’s Rasa Ria Resort & Spa
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"The room is clean and spacious."

Pei Y.

April 11, 2018

Deluxe Garden Room - Guestroom Shangri-La’s Rasa Ria Resort & Spa
Deluxe Garden Room - Guestroom
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Lobby Shangri-La’s Rasa Ria Resort & Spa
Lobby
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Lobby Shangri-La’s Rasa Ria Resort & Spa
Lobby
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Interior view Shangri-La’s Rasa Ria Resort & Spa
Interior view
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See map Shangri-La’s Rasa Ria Resort & Spa
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Very good
Location
7.7
See all 60 photos Shangri-La’s Rasa Ria Resort & Spa
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What guests are saying:
Room nice and cozy but a little sandy. Food was excellent. Staff friendly
shawn from Malaysia
Couple
Good fascilities, just far away from other amenities in the city, so food is expensive and hard to come by. Good service for my one year old, very accommodating. Also had nice place for my child to play with ball pit and a lot of toys
Nicholas from Malaysia
Family with young children
Great
Kwan from Hong Kong
Couple
Really nice hotel with like loads for children on site including outings into the nature reserve. Special mention for the very welcoming staff!
Robert from Thailand
Family with young children
Good beach, good facilities, excellent restaurants
Christopher from United Kingdom
Couple
It was a really nice place with a reasonable price for a good getaway with the family. Although the food in the restaurants are a tad expensive.
Seng from Singapore
Family with young children
A lovely relaxing stay for Christmas as a couple, the staff were exceptional!
Carys from Hong Kong
Couple
Family vacation with 2 young children. Absolutely love everything in the resort! Stay at garden wing if with young kids as kids club and pool with slide is nearer. Definitely coming back as it’s nearby.
Sharon from Malaysia
Family with young children
Everything was perfect. I loved the view from my room and the staff was very friendly. Breakfast was great.
Claudia from Singapore
Business traveler
2017

Shangri-La’s Rasa Ria Resort & Spa

Very good location
What's nearby?
Excellent
From 1886 reviewsSee what guests said
8.6
/
10
Exceptional cleanliness
9.2
Recommended by 94% of guests
Value for money8.2
Distance to city center35 km
Location rating7.7
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport25.6 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.1
Exceptional
Room comfort & quality
13 travelers are looking at this property right nowBook now before it's too late!
Premier Ocean Wing Twin Bed
Premier Ocean Wing Twin Bed
...
  • Room size: 90 m²/969 ft²
  • Ocean view
  • 2 single beds
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Premier Garden View
Premier Garden View
...
  • Room size: 90 m²/969 ft²
  • Ocean view
  • 1 king bed or 2 single beds
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Premier Sea View Room
Premier Sea View Room
...
  • Room size: 90 m²/969 ft²
  • Sea view
  • 1 king bed or 2 single beds
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Deluxe Garden Room
Deluxe Garden Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room
Deluxe Room
...
  • Room size: 36 m²/388 ft²
  • Nature view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Sea View Room
Deluxe Sea View Room
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Garden Twin Bed
Deluxe Garden Twin Bed
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
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Deluxe Sea View Twin Bed
Deluxe Sea View Twin Bed
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 2 single beds or 1 sofa bed
Enter dates to see prices
Deluxe Garden Twin
Deluxe Garden Twin
...
  • Room size: 36 m²/388 ft²
  • Garden view
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Superior Rainforest Twin
Superior Rainforest Twin
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 2 single beds
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More about Shangri-La’s Rasa Ria Resort & Spa

More about Shangri-La’s Rasa Ria Resort & Spa

"I loved the view from my room and the staff was very friendl..."

Reviewed March 4, 2018

Claudia from Singapore

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Business traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Room was clean and staff were friendly and helpful."

Adrian from Malaysia

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1886)Booking.com Reviews (1243)
8.6
/
10
Cleanliness9.2
Facilities9.1
Location7.7
Room comfort and quality9.1
Service9.1
Value for money8.2
Provided by verified guests of Agoda
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9.2
Exceptional
ying from China
Family with young children
Stayed 3 nights in October 2018
Exceptional”
This hotel's services are fantastic! We really enjoyed a good vacation here. If there will be more shuttle bus to the downtown seafood restaurant, that would be perfect!
Reviewed October 10, 2018
8.8
Excellent
TAEHUN from South Korea
Couple
Stayed 3 nights in October 2018
a quiet and clean resort”
The streets are far from the city, but they are very good for quiet and relaxing. However, I recommend it to travelers of rental cars. (Ocean Wing is free of charge for minibar.)
Reviewed October 09, 2018
10.0
Exceptional
Tricia from Philippines
Couple
Stayed 1 night in September 2018
exceptional”
Shangri-La’s Rasa Ria Resort & Spa exceeded our expectations. It was everything I hoped for and more. We had our room upgraded to the Ocean Wing and it was the best decision ever. Guests staying at the Ocean Wing get to have unlimited wine and beer from 5-6pm while enjoying the sunset. This resorts also has the best staffs, kind and very accommodating. They have I think 3 swimming pools, 2 of which are exclusive to Ocean Wing guests. The resort is a bit far from the city center, but you’ll still love every single bit of this place - from sunrise to sunset. I’d totally recommend this place to family & friends - a totally world class hotel & service.
Reviewed September 29, 2018
Dear Tricia We are glad that you enjoyed your stay and thank you for the great review of our hotel and rating us 10! It is great that you've experienced our Ocean Wing room which is a favorite for many of our guest who are looking for a more romantic and relaxing holiday. We look forward to welcoming you and your loved ones back to the Shangri-La's Rasa Ria Resort & Spa in the near future. Sincerely, Alex Phuah Resident Manager hangri-La's Rasa Ria Resort & Spa
Responded October 03, 2018
Shangri-La’s Rasa Ria Resort & Spa
8.8
Excellent
Lyn
Couple
Stayed 4 nights in September 2018
Beautiful hotel, rooms cleaned twice daily, staff very attentive”
Sadly due to location there isn’t the choice to eat elsewhere as getting to and from KK you either have to pay for a taxi or use the hotel shuttle which brings you back to the hotel around 5, so you have to eat at the hotel which can be very expensive. This is he only negative thing about the hotel
Reviewed September 25, 2018
Dear Lyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and please to know our staff have taken care of you during your stay. We do hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alex Phuah Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded October 03, 2018
Shangri-La’s Rasa Ria Resort & Spa
9.2
Exceptional
Joanne from United Kingdom
Group
Stayed 1 night in September 2018
Exceptional”
Perfect retreat... expensive but luxurious- wonderful beach and wildlife.
Reviewed September 25, 2018
Dear Joanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alex Phuah Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded October 03, 2018
Shangri-La’s Rasa Ria Resort & Spa
10.0
Exceptional
Bibi from Malaysia
Couple
Deluxe Room
Stayed 1 night in September 2018
Worth every penny..totally satisfied”
Stayed at Ocean wing. Came here few times and I will definitely come back again. This place is so beautiful and the staff services is top class. Is a good place to relax, love the outdoor room Jacuzzi. From hotel facilities, amenities,foods, activities provided, staff, everything is superb. -Bibi & Nashrun
Reviewed September 24, 2018
Dear Bibi, We are glad that you enjoyed your stay and thank you for the great review of our hotel and rating us 10! It is great that you've stayed in our Ocean Wing which is a favorite for many of our guest who are looking for a more romantic and relaxing holiday. We look forward to welcoming you and your loved ones back to the Shangri-La's Rasa Ria Resort & Spa in the near future. Sincerely, Alex Phuah Resident Manager hangri-La's Rasa Ria Resort & Spa
Responded October 03, 2018
Shangri-La’s Rasa Ria Resort & Spa
8.0
Excellent
harjit from Malaysia
Couple
Deluxe Room
Stayed 1 night in September 2018
Very good”
good breakfast and relaxing place. just irritated with some of staff ( lobby staff)
Reviewed September 18, 2018
Dear Harjit, Thank you for the review of our hotel! We are glad that you enjoyed your stay. Is there anything we could assist you with regarding our staff? We do hope it doesn't effect your return to Shangri-La's Rasa Ria Resort & Spa for another stay. Sincerely, Alex Phuah Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded September 19, 2018
Shangri-La’s Rasa Ria Resort & Spa
8.4
Excellent
CAROLINE from Malaysia
Group
Stayed 2 nights in September 2018
NICE BUT CROWDED”
Breakfast area was crowded all the time.
Reviewed September 15, 2018
Dear Caroline, Thank you for the review of our hotel! We have taken note on your feedback and had notified this matter to the department head. We do hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alex Phuah Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded September 19, 2018
Shangri-La’s Rasa Ria Resort & Spa
7.6
Very good
Rossana from Philippines
Family with young children
Deluxe Garden Room
Stayed 2 nights in September 2018
A typical shang resort”
Beautiful resort...the breakfast at the Lookout is a must do...the only downside was that the beach was not swimmable due to the big waves...
Reviewed September 09, 2018
Dear Rosanna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and experience our Breakfast with a View at Ria Lookout. We do hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alex Phuah Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded September 19, 2018
Shangri-La’s Rasa Ria Resort & Spa
8.4
Excellent
Mohammed from Malaysia
Couple
Stayed 2 nights in September 2018
Salina is excellent.Not fantastic value but a real treat of a hotel in Sabah.”
Management and staff are excellent Food and drinks are high priced More ambience needs to be created An overall nice stay and I would stay here again.
Reviewed September 06, 2018
Dear Mohammed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and also mentioning our friendly staff. They always go above and beyond to make the guest feel welcome at all times. We hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alex Phuah Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded September 07, 2018
Shangri-La’s Rasa Ria Resort & Spa
5.6
Matthew from Singapore
Group
Deluxe Garden Room
Stayed 3 nights in August 2018
Some good, but too much bad”
We were a group or 4 families (we were just a couple) and were unfortunately left with a bad impression immediately as our check-in on Friday took over an hour. 1 staff member, trying to check-in 4 different bookings on 4 different credit cards was painfully slow - I am not sure why they chose to do it in this way. We were again left frustrated when 4 Coronas around the pool on Sunday took over 30 minutes to arrive as they had to come from another bar. Generally though the service was pretty quick. The beach is awesome, with lots to do in terms of water sports and the kids club. The room was nice, and clean with a good shower. Loads of different food options. Everything is fairly expensive here though, a $900 expense bill for 2 people over 2.5 days was a little surprising upon check out.
Reviewed September 04, 2018
Dear Matthew, Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay and we have taken note on your feedback and has addressed appropriately with the respective department head. We do hope to welcome you and your loved ones again at Shangri-La's Rasa Ria Resort & Spa with an improve service. Sincerely, Alex Phuah Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded September 19, 2018
Shangri-La’s Rasa Ria Resort & Spa
10.0
Exceptional
irina from Indonesia
Family with young children
Deluxe Sea View Room
Stayed 2 nights in August 2018
PERFECT! ”
Staying for 2 nights as our short vacay, it was remakable moment. From entrance until end holiday, all staffs, foods, facilities and etc are really my expections. This is the best hotel in Malaysia esp East Malaysia. Thank you for your hospitality, I and my family r surely coming back to stay at your hotel. We love it!
Reviewed September 03, 2018
Dear Irina, Thank you for taking the time write us this review and your kind words! We are glad that you enjoyed your stay and we hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alex Phuah Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded September 07, 2018
Shangri-La’s Rasa Ria Resort & Spa
9.6
Exceptional
Daniel from United Kingdom
Couple
Premier Sea View Room
Stayed 5 nights in August 2018
far from town - which is good”
This hotel is miles away from the main town. Expect to be in a taxi for an hour if you want to visit markets or get to ferry piers. That's no bad thing though. Pros: Ocean Wing is quieter and has free drinks 5-6pm; excellent wine Snorkelling excursion is brilliant and done through DownBelow who are superb. Very clean beach and clean sea water. Jungle sunrise breakfast is wonderful A LOT of exotic wildlife All staff are friendly and speak excellent English Cons: arrive at breakfast after 9am and expect to queue. Housekeeping is generally excellent but they need reminding of some things which gets annoying e.g. restock minibar TV quality and channel range very poor Worth the price if you want some peace and don't need to go into town.
Reviewed August 23, 2018
Dear Daniel, We are glad that you enjoyed your stay and thank you for the comprehensive review of our hotel! It is great that you've stayed in our Ocean Wing which is a favorite for many of our guest who are looking for a more romantic and relaxing holiday. We have taking note on your feedback and has address to the department heads. We look forward to welcoming you and your loved ones back to the Shangri-La's Rasa Ria Resort & Spa in the near future. Sincerely, Alfons Olim Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded August 23, 2018
Shangri-La’s Rasa Ria Resort & Spa
8.8
Excellent
Chia-Hao from Taiwan
Couple
Deluxe Sea View Room
Stayed 1 night in July 2018
Excellent”
Nice hotel with great sea view
Reviewed August 20, 2018
Dear Chia-Hao, Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay with the seaview and hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alfons Olim Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded August 23, 2018
Shangri-La’s Rasa Ria Resort & Spa
9.6
Exceptional
Ying from China
Family with young children
Stayed 4 nights in August 2018
Good service and facilities”
Familiy vacation in KK. Shangri-la provided good service, a warm reception by Ms. Aster and Mr. Sorry, very good room with wonderful balcony at Ocean Wing, nice resturants with different choices of food, good room service even with fresh puree for baby, My girls (1-yr and 5-yr) both enjoyed the times.
Reviewed August 11, 2018
Dear Ying, We are glad that you enjoyed your stay and thank you for the great review! It is great that you've stayed in our Ocean Wing which is a favorite for many of our guest who are looking for a more romantic and relaxing holiday. Will surely pass your message to our receptionist. They will be thrilled to know. We look forward to welcoming you and your loved ones back to the Shangri-La's Rasa Ria Resort & Spa in the near future. Sincerely, Alfons Olim Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded August 13, 2018
Shangri-La’s Rasa Ria Resort & Spa
9.2
Exceptional
Hyejeung from South Korea
Family with young children
Premier Garden View
Stayed 4 nights in July 2018
Good to take a rest”
Quiet and peaceful atmosphere, polite staffs. Good to take a rest away from the hustle and bustle of city life.
Reviewed August 07, 2018
Dear Hyejeung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay away from bustling city life. We hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alfons Olim Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded August 09, 2018
Shangri-La’s Rasa Ria Resort & Spa
9.2
Exceptional
BOKEUM from South Korea
Couple
Deluxe Sea View Room
Stayed 2 nights in August 2018
Great stay worth money. ”
I just stayed 2 days but it was fantastic. But I believe the gardwing is too busy to satisfy guests. When I checked in, I got a room without a bathtub and I wanted to change the room but I had to wait 1 and half hours to have the answer that they didn't have the room type I wanted and made reservation for. I was so furious because not only I didn't get the room I wanted but also I waited for so long time to get the "no" answer without unpacking. I complained and asked for the manager in charge and after a while I finally met the manager. I was all relieved that the manager sincerely apologized to me and gave me an upgrade with my room (ofcourse with the bathtub). Though it was not a view I wanted but I still liked the room and the service they provided. I like the room condition, the breakfast, and pools. The restaurants there were pricy but they were good. The weather was cloudy in the evening so I didn't enjoy the sunset and when the rain and storm came , it was so strong because th
Reviewed August 07, 2018
Dear Bokeum Thank you for taking the time to write us this review of our hotel! We are glad that you enjoyed your stay and and your issue was solved by our team. We hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alfons Olim Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded August 09, 2018
Shangri-La’s Rasa Ria Resort & Spa
8.8
Excellent
Henri from Canada
Family with young children
Stayed 4 nights in August 2018
Good resort ”
Pros: Nice beach if you like to take walks Great facilities for kids Nice golf course, gym and overall resort Cons: Beach is choppy so difficult to swim Staff quality varies - some are 5 star and amazing whilst others still need to be trained. Overall very good resort and highly recommended if looking for family venue
Reviewed August 06, 2018
Dear Henri, We are glad that you enjoyed your stay and thank you for taking the time to write us this review! It is great that you've venture to our 3km beach and our 18 hole championship golf course. Thank you for the feed back and we will take note on it. We look forward to welcoming you and your loved ones back to the Shangri-La's Rasa Ria Resort & Spa in the near future. Sincerely, Alfons Olim Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded August 06, 2018
Shangri-La’s Rasa Ria Resort & Spa
9.2
Exceptional
david from Philippines
Family with young children
Deluxe Sea View Room
Stayed 12 nights in July 2018
Great Staff”
This is a very good Shangri-La hotel. Not the right hotel if you want to spent you holiday in shopping malls but for a relaxing holiday it is the best. The staff know your name after one or two days there. They are very friendly and do their very best to make your stay a pleasant one.
Reviewed July 30, 2018
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay along with your family and also mentioning our friendly staff. They always go above and beyond to make the guest feel welcome at all times. We hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alfons Olim Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded August 06, 2018
Shangri-La’s Rasa Ria Resort & Spa
8.4
Excellent
Ralf from Malaysia
Family with young children
Deluxe Room
Stayed 7 nights in July 2018
Great Place at the beach”
Ria Rasa Resort is very nice and the beach and pools are fantastic. All the staff were friendly and very helpful. We had a good time and will come back. My kids loved the place. In some points I was little disappointed after my stay in Chiang Mai Shangrila i had an expectant attitude. The Breakfast for example could be better for example the french toast is worst. We stayed with for 4 Persons in the room and it took 4 days to get 4 Towels insted of 3 without follow up. Service at the pool was great, when availible. A little more attention to detail would be appropriate
Reviewed July 27, 2018
Dear Ralf, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. Your feedback is much appreciated as it gives us opportunity to improve our services. We do hope to welcome you and your loved ones again very soon at Shangri-La's Rasa Ria Resort & Spa. Sincerely, Alfons Olim Resident Manager Shangri-La's Rasa Ria Resort & Spa
Responded August 06, 2018
Shangri-La’s Rasa Ria Resort & Spa
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