Well appointed hotel with good facilities, but breakfast and restaurant service really poor. ”

I stayed at this hotel 20 years ago. It has remained well appointed, but the service has deteriorated terribly. The breakfast and restaurant service was very poor. Every meal was a challenge to get served. It really spoilt the stay.

Excellent Hotel Despite It’s Age”

We absolutely loved the hotel despite the fact it was built in 1971. It’s facilities were excellent, gardens immaculate, I especially loved the “rain trees”,, the staff were wonderfully friendly & polite. Definitely would recommend this hotel.

Nice resort”

I really liked the garden. It was beautiful and an excellent place to relax with a book. T checkin and checkout was really efficient. The room was Nice. The service of the beachrestaurant and the café was really slow. There seemed to be too little stuff as it tock forever before you got your meny and before someone took your order. The stuff was sometimes basically running. The roomservice was excellent as well as the junglewalk. I learned a lot about the nationalpark and the fauna.

Lovely stay”

Very good family resort. The staff were extremely friendly and helpful and the hotel rooms were very clean, spacious and comfortable. The food at the Spice Market Cafe was also exceptional. Kids had a good time at the beach and pool. Only thing is that the water sports were a little costly but otherwise the experience was very good.

it is totally nice”

I trusted the brand of Shangri-la, and here didn't make me disappointed. Everything was good such as swimming pool, golf ground, activity programs, and so on. Especially bed was soooo comfortable. The only thing I was quite unsatisfied was the breakfast buffet in comparision with other Shangri-las. If I visit Penang again, I will book here again.

security and sea view”

again the access card which was granting all the guest to all levels of the premises , is too lenient and lack of sense of security Pro is given the free upgrade of sea view room which i book for garden view, just concerned the floor is at 3rd floor.

security & sea view”

the access card which allow all the guest to access all levels without control is too lenient and unsafe. secondly is regarding the room which was assigned to me could see partly of the sea view, as compared to last time when i stayed and last occassion

Best Hotel - A Very Pleasant Stay”

This hotel is superb! Friendly staff are everywhere, plus nice room, nice bed, nice food, nice view, nice landscape, very clean pool and good location. It has given us a really pleasant, enjoyable and unforgettable trip at Batu Ferringhi!

Exceptional, First Class Gateway ”

Staff were exceptionally friendly and helpful, warm hospitality the moment we walked into the hotel. Room and facilities are well maintained and clean. The snack and fresh fruits were sweet touches. We stayed in Rasa Wing, which covers the afternoon tea (high tea) and evening cocktails. Do not miss out on these two as the food served are simply yum yum. However, the teh tarik was quite disappointing; a little underwhelming to a Malaysian. All in all, a great place for couple, family and friends!

The best in Penang”

One of the best resort in the world. We were upgraded due to a mistake made by the hotel staff, the room was big and clean. The facilities were great with jacuzzi, gym, pool, salon. Staying in the Rasa wing do have lots of privileges, we have complimentary afternoon teas and pre dinner canapés (with alcohol), we get to choose buffet breakfast or a la carte breakfast in Feringgi Grill Restaurant which they serve excellent food. Free drinks in the lounge, pool area and in room, just lots of goodies!! We highly recommend to stay in this hotel to explore the area and as well relax in Penang! :)

In my opinion the best in Penang”

I have been there for couple times and I would book it again and again. Really one of the best and the best in Penang in my opinion. They have upgraded me few years back. and it is the same again friendly staff and clean rooms. Totally recommended. it's a 6 star hotel

Still one of the best hotels”

Still one of the best hotels

The best in Penang”

Had an excellent stay! Definitely will come back!

Excellent hotel but check in backward”

The landscape was exceptional. It’s breakfast is excellent with abundance of tropical fruits. Everything was good except with the check in process. They still asked for two travellers passport and asked for a booking voucher. Very backward. I thought the whole Penang hotels were like them but when I moved to Eastern &Oriental hotel later, it was smooth. Only one ID and no voucher. Took 2 minutes. Rasa Sayang 15 minutes because there was always no one at the check in check out counter until a staff saw and asked the colleague to attend to the job.

Relaxation at its best”

The adult only pool allowed for complete relaxation without have to worry about falling over children. Great value for money also. Thoroughly enjoyed our stay and have recommended to all our friends.

Good Service Nice Beach”

Staffs are friendly, the Christmas decorations are beautiful. The hotel is located just beside a beach. Our room got upgraded to Seaview King for free, and they offered RM 100 rebate for dining in. The room is well ventilated even when the aircond is turned off. The buffet breakfast has a good variety, but the taste is normal, cannot be said to taste excellent. The Ala-carte dinner there was disappointing: food was not hot, does not seem to be very fresh. (we ordered lamb shank, and nasi goreng) A small disappointment would be that I found the dining table in the room a bit oily when we first went into the room.

Perfect stay”

We were upgraded to a suite room for 3 nights. Staff were hospitable and helpful. Breakfasts with a great variety of international dishes. Relaxing pool and environment. Daily shuttle bus service to and fro Hotel Jen at George Town was very convenient.

Friendly staff”

Nice property except for the timing of the visit which was during long weekend. The property was a bit too crowded. during that time. Would prefer to stay at Rasa Wing rather than Garden Wing (lots of privacy) during my next visit.

Nice Hotel to stay for a relaxing trip”

Hotel is nice and quiet big. Near to seaside and also can walk through the golden sand resort. Nice Breakfast with more choice of food. Location is not very good but for a relaxing trip is acceptable since was a relaxing trip. Overall is Excellent to stay!!

Excellent”

Hotel is old, but well maintained. Beach is great with the sunset view, the only problem is we need to wait about 20 minutes to get seat in breakfast, but its okay because i know we are coming in high season.