Lovely hotel and service with a smile”

I would say Shangri-La's Rasa Sayang Resort and Spa is the best hotel in this area. Let me explain waht happened to me..... first of all, please becarful there is to type of this hotel Garden wing, and Sea view. I was thinking Garden wing has Garden View. In fact both of them have sea view, but the diffrences are garden wing older than seaview. Sea view has 24 hours Lounge services free. But I would say, dont waste your money for that. Please read waht happend to me by detailes and you can juddge: I checked in at 4 pm. they gave me a room which had a nice view but it was on the second floor this means you could see only the somming pool but not the beach, then I asked them to change the room. the said soory "we had no room for the time beein". I did my best then the changed the room, the started to talk by their Languge the they gave me a room which was blocked by the tree So I can see only big tree with slight view of the swimming pool. At the end, I decided to get back to the second floor. At 10.pm, I was prpar my self to had a shower (I wish if I went bed directly) tehn thw water pip was broken and the bathroom was full of dirty water. on that time I couldnot control myself. At the end, they gave me the nice room, but why did they lie to me? All in All,Shangri-La's Rasa Sayang Resort and Spa is the best for relaxation.

Fantastic hotel in a lovely part of Penang ”

Located in Batu Farringhi on the north part of the island of Penang is Shangri-La's Rasa Sayang Resort and Spa. Whilst the location doesn't offer much more than the sun and an ok beach, the resort itself makes up for these minor cons. The rooms are spacious and offer views of the large pool, gardens and off in the distance, the sea. The staff are all very attentive and are there to offer immediate assistance with a smile when required. The buffet breakfast is just amazing with a vast amount of food to cater to even the fussiest of pallets. And the pool - just brilliant. Look up some photos because my words will not do it justice. All in all, I really enjoyed my stay!

Very relaxing hotel ”

I can say Shangri-La's Rasa Sayang Resort is the most luxury hotel in Penang since we stayed 4 hotels during our trip. The lovely beautifully landscaped gardens and very nice beach just beside of the hotel are the most part what I love. You know the facilities and the service and the breakfast of Shangri-La is no doubt absolutely great. But I found only the ones who have a great time are me and my husband. My 9 years old and 7 years old kids felt boring. Not any fun for kids. Swimming pool is not any for kids (like slides) comparing the Hardrock Hotel which we stayed just before Shangri-La. So I recommand the couple or the family with big children choose this resort. That will the best choice.

Best holiday yet”

Best holiday yet. And the best hotel on the Batu Ferringhi strip. Be very careful when booking at the Shangri-La Penang as there are 2 separate wings - The Garden Wing and the Rasa Wing. The better of the two is the Rasa Wing. The Rasa Wing has the advantages of : 1) the service is EXCELLENT. How many hotels have you been to where most of the staff refer to you by your name ? 2) less rooms, so less of a crowd 3) a separate swimming pool that is SUPERB (Children are not allowed :-)) 4) waiter service breakfast in the Ferringhi dinning room (albeit we preferred breakfast at the Garden Wing Spice Market.) 5) an included high tea (as much cake as you can eat) 6) a pre dinner cocktail (where you can eat and drink as much as you want) Breakfast at the Garden Wing Spice Market has more choices . Having breakfast in the garden under the Rain Tree planted in 1790'ish with squirrels hopping about , birds chirping and the background sound of the surf was just magic. Down sides - ° the beach is mucky and there are jelly fish (we did not swim, and a guest who did got stung). ° be prepared for slightly sick ride when visiting George town as the road is windy ° watch out for the Sumatra burning fields season as Malaysia gets smoke hazed (which happened during our last week there); i.e. pollution and poor visibility (ie no sun). Overall, we have a fantastic holiday. Thank you Agoda and Rasa Sayang !

REVIEW TITLE BACK”

SPEEN TIME WITH MY FAMILY IN BEST PLACE IN MALAYSIA.MY FAVOURITE OPTIONAL IS THE BEST PLACE IN PENANG BECAUSE IN PENANG HAVE A SEA AND HAVE A BEAUTIFUL SCENERY TOO. I WOULD LIKE TO COME AGAIN NEXT TIME. SHANGRI-LA'S RASA SAYANG RESORT AND SPA IS BEST SERVICE AND THE FOOD IS SO DELICIOUS. I PROMISE TO COME AGAIN. PLEASE KEEP MY PROMISE. I GONNA MISS YOU SHANGRI-LA'S RASA SAYANG RESORT AND SPA. 🌹

Luxury on the beach”

rasa sayang has always been an iconic hotel on batu ferringhi- generally, not my first choice to stay at, but seeing they have recently rennovated their property and i was taking my parents on a holiday, we thought this would be perfect- and let me say first off, i was pleasantly surprised and not disappointed at choosing this hotel. let me say first off, the one thing that rasa sayang wins my continual patronage for is the service of the staff- they are helpful/friendly without being contrived and go out of their way to make sure your stay is as pleasant as possible. truly excellent hospitality on every level! we stayed at the rasa wing (there are two wings, garden wing, and the rasa wing, which is the equivalent of an executive room type in other hotels)- we had ground floor rooms, which led out into your own verandah, complete with tables and chairs, daybed and our own little garden, with a gate that then extends out towards the gardens, pool and beach. i loved the little garden i had to have breakfast and just relax. despite about 60-70% occupancy, you didn't feel the bustle of the guests because the grounds are so big. being at the rasa wing includes a pool just for guests staying in this wing (as well as use for the garden wing pool) and the pool doesn't allow children, which was enforced by the staff. there was also english style afternoon tea served at the lobby and a cocktail hour. if you have an opportunity to visit the chi spa, then do! whilst the prices are steep, the whole set out of the spa area is beautiful, treatment is professional. a very relaxing stay- this hotel is generally for those who are older and less of a party hotel, but regardless, enjoyed it thoroughly.

The best hotel ive been so far.. 5 stars! ”

my husband and i arrived there for a family hols with our 2 kids (7 and 6 yo) and a 9months baby. we booked in Rasa Wing (superior room) and we were welcomed by their friendly staff. as the front desk officer assisted me for a check in, my husband and the kids were ushered to their lounge for a complimentary pre dinner cocktail. as the officer saw my joyful.kids, he then upgraded us to a deluxe room garden courtyard with direct access to the kids pool. It was really convenient as they can go to the pool by themselves and the pool is guarded with lifeguards so we do not have to worry. kids had so much fun at the hotel kids club the next day. Full of activities and the adventure zone was awesome. Despite of daily breakfast, the hotel.also compliment us with classic evening high tea and predinner cocktail. beverage is also complimentary all.day at their lounge. We were served juices, canned drinks and biscuits/peanuts anytime we want. Food was beyond delicious. It was a luxury experience we had in shangrila rasa sayang resort and spa penang. All Staffs are friendly and helpful with great hospitality. it was worth every single cents of our money. Will definately come back! Bravo shangrila rasa sayang!

Delightful venue in Penang”

The Shangri-La Rasa Sayang Resort is beatifully located at the North tip of Penang. Perhaps a bit far (in terms of travel time, not km) from the major sightseeing venues but still, most spots are reachable in under 1 hour. The Hotel itself offers some delightful F&B venues, the Pool Grill and bar for the casual, but delicious dining at very fair prices, the Ferringhi Grill for that special event with haute cuisine and excellent service. The spice Market is an all day dining venue which we frequented only for the plentiful choice breakfast; also here very good quality and wide choice of food selection from Western to local to Chinese, Japanese and Middle Eastern. The Beach is a bit narrow and as it is not part of the Hotel, could do with a bit better maintenance, but is still worth that long beach-walk and an occasional dip in the sea.

Rasa Sayang Shangri La Penang”

What a fantastic experience!!! The Shangri La Rasa Sayang Resort and Spa was a most luxurious and fitting conclusion to our stay in Malaysia. After travelling to KL, Melaka, Ipoh and then on to Penang, we can truly say that the hotel is 'top notch'!! All services were provided promptly and efficiently. Standard of cleanliness is exemplary and choice of food for breakfast is vast. The array of food was interesting, well presented and catered for a variety of tastes and cultures. I was also impressed to see some gluten free food available. (I have already informed friends who are gluten intolerant). Thank you for a most enjoyable experience

Beautiful pool, fantastic food, best location”

We totally loved our stay at the Shangri- La's Rasa Sayang Resort and Spa. It is a really beautiful place with so much to do or you can simply relax by the pool. The staff at the pool bar were fantastic. If you want to stay somewhere that looks exactly like the brochure then stay here...you will have no regrets.

The most amazing resort in Malaysia. ”

i stayed in the rasa wing end of this hotel which was the best decision and well worth the money. shangri la rasa sayang is just a devine resort and the beach was actually gorgeous, but i would not swim in the water due to the numerous jelly fishes. warning signs were placed in each entry point to the beach. when you stay in the rasa sayang end you have the option of having buffet breakfast in bar and grill restaurant or the spice market cafe. i never had breakfast at the spice market cafe. the breakfast was nice in the bar and grill cafe, its semi buffet and you can choose from a set menu also. in the afternoon you are served with afternoon high tea which was super yummy. every single staff member was lovely at this hotel. the people in penang are just lovely in general.

Cozy hotel with great staffs”

Arrival was smooth and quick as i drove 4hours from Kuala Lumpur, which is a plus point. Room was ready & great for couple. 10mins in the room unpacked & it was time for high tea. High tea was good, comes with mini sandwiches, scones, cakes & good coffees. In fact, we are able to chill and relax at lounge with unlimited supply of coffee, tea, juices & soda drinks 24hrs a day. Salt water pool was nicely located, very relaxing n peaceful comes with great service as well. Gym facility is up to date as for the equipments. Enough space to move around & exercise. Dinner at grilll restaurant the first night and it was awesome. The roast beef was the best ever tasted meat by far. The staffs are well trained. Breakfast at grill restaurant was good too. Enough choices of food. Didn't try out the other breakfast place as was happy with this restaurant. Second night dinner, booked seafood buffet at the other restaurant located at Garden's wing. Service and food was good as well. Lots of choices and didnt get to enjoy desserts. Overall, big thumbs up to all the staffs at Shangri-La Rasa Sayang Resort & Spa. Keep up the great work!!

Best Hotel ever!”

Till now.. after came back from this place, i still miss it so much! i brought my parents to Rasa Sayang Resort in Batu Ferringgi Penang, just a short trip 3 days 2 nights. from the moment we stepped into the hotel entrance, we could feel the warmth from the staff! it's the Rasa Wing where i booked. the receptionist, Ms Jessica was the one welcome us. welcome drink was served n we also received nice orchid from her. as she noticed my dad was frail, she offered us wheelchair so that my dad could be able to move around the place. really appreciate her attentiveness n care, we really had great stay n feel relax overall! i stayed at many many hotels in many countries, but really feel proud of you! Rasa Sayang by Shang! I must say, you guys really the best ! thank you for making my trip the best ever!

Probably the best resort hotel in Penang”

Shangri-La's Rasa Sayang Resort and Spa is probably the most beautiful resort you can find in Penang. The hotel is surrounded by lots of greenery and yet has a modern feel to it. Breakfast was great and hotel staff were friendly. Only downside is that the rooms in the Garden Wing appeared a little dated. It is probably time for them to touch up the rooms.

THE BEST HOTEL EVER IN PENANG”

First of all, i would like to congratulate all the staff and the management plus to the Hotel Manager of Shangri-la's Rasa Sayang for your hospitality, great service and excellent in everything. All check in was smooth. Nice beautifully decorated rooms, great breakfast. Compliment to Gheetah and Veronica and to the front office, reception and the concierge too. I will definitely be back soon. Thanks again❤️

Beach front 5 star hotel - would go back”

We stayed in the Rasa wing of the hotel which has very nice rooms, the hotel grounds is right at the beach front, there is plenty to do in the hotel(SPA, gym, bars,high tea, par 3 golf course) and at the beach (jet ski, paragliding if you like that kind of thing), great choice of food in and around the hotel. Staying in the Rasa wing gives you access to the adult only swimming pool area so no children which was a nice relaxing environment, there is complementary high tea and cocktails in the afternoon as well as all day soft drinks. Worth the extra cost? depends on how much you value these perks We hired one of the hotels limo's for a day and it was great having a driver come guide to take us round the sites of Penang. Raised a concern to the hotel manager around personal information security at check in point (too many details on one form including name, address, DOB, full card number, security code and signature). On four occasions I visited reception to arrange something and other guests completed check in forms were sitting unattended on the desk. Manager has taken on board and will do a review of procedure so hopefully it will not occur from now on. Please, when checking in make sure your credit card details are not put on the manual form but directly into their system. All in all great resort and we would consider going back if we go back to Penang.

Amazing service and worth every penny!”

Shangri-La Rasa Sayang and Spa in Penang is probably one of the better hotels I have stayed in. Staff are friendly and very attentative to our needs. I have a lactose/meat free diet and because I had enquired about the meals served, they quickly realised this and had specially prepared me dishes that would suit my dietry requirements. This brought a smile to my face and I am really grateful for their efforts. The hotel is situated at a lovely place and the beach is not too far away. The pool is coverd with lush vegetation and it just makes the place very relaxing. After all, it was suppose to be a relaxing getaway. The service at the Chi Spa was amazing and the set up was really nice. How I wish I stayed longer there. I would certainly recommend this place to anyone who wishes to have a relaxing holiday. Real value for money.

pleasant stay”

Shangri-La Rasa Sayang and Spa in Penang is probably one of the better hotels I have stayed in. Staff are friendly and very attentative to our needs. I have a lactose/meat free diet and because I had enquired about the meals served, they quickly realised this and had specially prepared me dishes that would suit my dietry requirements. This brought a smile to my face and I am really grateful for their efforts. The hotel is situated at a lovely place and the beach is not too far away. The pool is coverd with lush vegetation and it just makes the place very relaxing. After all, it was suppose to be a relaxing getaway. The service at the Chi Spa was amazing and the set up was really nice. How I wish I stayed longer there. I would certainly recommend this place to anyone who wishes to have a relaxing holiday. Real value for money.

Best hotel we've ever stayed in!”

From the moment we arrived (incorrectly) at the Rasa Wing Lobby, we were treated with total respect and kindness. We were tired and were dealing with a hungry, tired 13 month old, the staff offered us a seat and free drinks in the rasa wing lounge (even though we were booked for the garden wing) and within 10 minutes of arriving we were being led to our room. Every staff member we saw over the next 5 days, had a smile for us, the Spice Market Cafe staff were fantastic, the buffet amazing (both dinner and breakfast). We have stayed at many many hotels around the world (all of varying quality) but the Shangri La was by far the best. I have read reviews that the garden wing rooms are outdated and old but besides the old CRT TV, the room was fantastic. Spotlessly clean, heaps of room (even with a pram and cot in there!) and the balcony was great for drying clothes :). The pool was wonderful (45cm deep section perfect for our 13 month old), the adventure zone's toddler section was great, the Chi Spa massage was unbelievable, I could go on all day!

Shangri-la's Rasa Sayang Resort”

We arrived at the Rasa Sayang Resort and found we had been upgraded to the deluxe "Rasa" wing of the facility. This included access to the "no kids" pool (something we appreciate) gratuitous high tea and cocktail hour in the Rasa lounge (including complimentary champagne). The room was the most beautifully appointed and luxerious of any we have stayed at in S.E. Asia. It had a private garden area with table and day-bed with a gate leading to the beautiful gardens. The bathroom was beautiful with a separate shower including two massaging shower heads. L'Occitane products were provided. The staff at the poolside bar were very friendly and fun to chat with. The location was beautiful with a white sandy beach bounded by one end with dramatic huge rocks. We were only here one night, but it would be fabulous for a first class week long beach/spa holiday.