8.7
Excellent
19.3% this month
/10
(3,934 reviews)See what guests said
See map
8.6

Excellent

Location rating score

Excellent location - 150 meters to the beach
Parking
FREE
Popular landmarks
Raz Kashmir Crafts 60 m
Batu Ferringhi Night Market 560 m
Adventure Zone 590 m
Bora Bora by Sunset 740 m
Yahong Art Gallery 840 m
Batu Feringghi Night Market 890 m
Moonlight Bay Beach 980 m
Batu Ferringhi Beach 1.06 km
cfdddvc 1.16 km
Klinik Feringgi 1.32 km
Nearby landmarks
Batu Ferringhi Beach 1.06 km
Escape Theme Park 5.3 km
Entopia 5.4 km
Kek Lok Si Temple 9.01 km
Cheong Fatt Tze - The Blue Mansion 11 km
Armenian Street 11.49 km
Khoo Kongsi 11.68 km
Penang Fort Cornwallis 11.72 km
Pinang Peranakan Mansion 11.78 km
Shangri-La's Rasa Sayang Resort and Spa Penang

"The resort is a wonderful place with polite staff and an excellent breakfast spread."

Benjamin - February 3, 2020
 Shangri-La's Rasa Sayang Resort and Spa Penang
Lobby Shangri-La's Rasa Sayang Resort and Spa Penang
Interior view Shangri-La's Rasa Sayang Resort and Spa Penang
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Free Wi-Fi

Shangri-La's Rasa Sayang Resort and Spa Penang

Batu Feringgi Beach, Batu Ferringhi, Penang, Malaysia, 11100 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • Airport transfer

  • 150 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Penang every 1 minutes on Agoda.com
Value for money8.2
Distance to city center20 km
Location rating8.6
Nearest airportPenang International Airport (PEN)
Distance to airport20.4 km

Rooms available at Shangri-La's Rasa Sayang Resort and Spa Penang

Excellent
Room comfort & quality
8.9
Rasa Wing Rasa Junior Suite King
Rasa Wing Rasa Junior Suite King
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 1 king bed
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Rasa Wing Rasa Junior Suite Twin
Rasa Wing Rasa Junior Suite Twin
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 2 single beds
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Rasa Wing Deluxe Room King
Rasa Wing Deluxe Room King
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 1 king bed
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Rasa Premier Luxury for Less - Premier Double/Twin Room
Rasa Premier Luxury for Less - Premier Double/Twin Room
...
  • Room size: 62 m²/667 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
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Junior Suite King - Rasa Wing
Junior Suite King - Rasa Wing
...
  • Room size: 62 m²/667 ft²
  • Balcony/terrace
  • 1 king bed
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Garden Superior Family Seaview
Garden Superior Family Seaview
...
  • Room size: 50 m²/538 ft²
  • Sea view
  • 1 single bed and 1 king bed...
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Junior Suite Twin - Rasa Wing
Junior Suite Twin - Rasa Wing
...
  • Room size: 62 m²/667 ft²
  • Balcony/terrace
  • 2 single beds
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Garden Wing Studio Suite
Garden Wing Studio Suite
...
  • Room size: 66 m²/710 ft²
  • Balcony/terrace
  • 1 queen bed
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Deluxe Garden View Twin
Deluxe Garden View Twin
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
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Garden Deluxe Family
Garden Deluxe Family
...
  • Room size: 60 m²/646 ft²
  • Sea view
  • 1 king bed and 2 single bed...
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What people love about Shangri-La's Rasa Sayang Resort and Spa Penang

  • 9.2
    Exceptional

    "It was beautiful and an excellent place to relax with a book."

    Paulina

    |

    February 20, 2019

  • 8.4
    Excellent
    Staff 

    "Member of staff Hussain was very helpful during our stay"

    Rohini

    |

    January 29, 2020

  • 8.4
    Excellent
    Staff 

    "Excellent service, good food, friendly and helpful staff"

    Amelia

    |

    November 13, 2019

Property ranking|Compared to 2,627 Penang properties
See all rankings
Room comfort score
8.9/10
Cleanliness score
9.1/10
Service score
9.0/10
Couples review score
8.8/10
Better than
99
%
of Penang properties
Better than
97
%
of Penang properties
Better than
96
%
of Penang properties
Better than
96
%
of Penang properties
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Overall rating:
8.7
Excellent
3,934 reviews
Cleanliness
9.1
Facilities
8.9
Location
8.6
Read all reviews >
What travelers say they love:
Breakfast was wonderful and they had a wide selection of foo...
Siti from Malaysia
Couple
More about Shangri-La's Rasa Sayang Resort and Spa Penang

More about Shangri-La's Rasa Sayang Resort and Spa Penang

Shangri-La's Rasa Sayang Resort and Spa Penang is located beside the calm waters of the renowned Batu Feringgi Beach, offering vacationers a luxurious retreat into true Malaysian style. The location allows convenient access to the beach. Also easily accessible is the Batu Feringgi sidewalk bazaar and Batu Feringgi night market, both only a 10-minute walk away. All rooms and suites are decorated in a traditional Minangkabau style with extensive use of carved wood, traditional textures, and colorful fabric. As for dining, there are a total of five in-house restaurants serving cuisines from around the world, including a hip and trendy interactive lounge. An on-site golf course, pools, and tennis courts add plenty of recreational options for guests looking to stay active.

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Most talked about facilities

Breakfast
97 mentions
Swimming Pool
72 mentions
Food & Dining
59 mentions
Beach
51 mentions

What they offer

7.2
Very good
Spaciousness

"Big spacious room, good dining facilities and friendly staff..."

Sebastian

|

October 13, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Spice Market Cafe
Cuisine:International
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Shangri-La's Rasa Sayang Resort and Spa Penang from real guests

Overall rating
8.7
Excellent
From 3934 reviews
9.0Cleanliness
9.0Room comfort and quality
8.9Facilities
Agoda Reviews (1930)Booking.com Reviews (2004)
Rating via Agoda8.7
/
10
Cleanliness9.1
Facilities8.9
Location8.6
Room comfort and quality8.9
Service9.0
Value for money8.2
High score for Penang
Rating
9+ Exceptional (628)
8-9 Excellent (262)
7-8 Very Good (192)
6-7 Good (63)
<6 Below Expectation (79)
Time of the year
Mar - May (255)
Jun - Aug (352)
Sep - Nov (313)
Dec - Feb (304)
Don't miss out!Users are booking a place in Penang every 1 minutes on Agoda.com
All guests (1930)
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Show reviews that mention 

Showing 1224 verified guest comments
12345
9.0
Exceptional
MOHAMMED from Saudi Arabia
Couple
Stayed 2 nights in November 2011

Lovely hotel and service with a smile”

best features of the hotel

I would say Shangri-La's Rasa Sayang Resort and Spa is the best hotel in this area. Let me explain waht happened to me..... first of all, please becarful there is to type of this hotel Garden wing, and Sea view. I was thinking Garden wing has Garden View. In fact both of them have sea view, but the diffrences are garden wing older than seaview. Sea view has 24 hours Lounge services free. But I would say, dont waste your money for that. Please read waht happend to me by detailes and you can juddge: I checked in at 4 pm. they gave me a room which had a nice view but it was on the second floor this means you could see only the somming pool but not the beach, then I asked them to change the room. the said soory "we had no room for the time beein". I did my best then the changed the room, the started to talk by their Languge the they gave me a room which was blocked by the tree So I can see only big tree with slight view of the swimming pool. At the end, I decided to get back to the second floor. At 10.pm, I was prpar my self to had a shower (I wish if I went bed directly) tehn thw water pip was broken and the bathroom was full of dirty water. on that time I couldnot control myself. At the end, they gave me the nice room, but why did they lie to me? All in All,Shangri-La's Rasa Sayang Resort and Spa is the best for relaxation.

Reviewed November 28, 2011
9.7
Exceptional
Steven from Australia
Couple
Stayed 2 nights in October 2011

Fantastic hotel in a lovely part of Penang ”

Awesome pool to show off my big food belly after an amazing buffet breakfast

Located in Batu Farringhi on the north part of the island of Penang is Shangri-La's Rasa Sayang Resort and Spa. Whilst the location doesn't offer much more than the sun and an ok beach, the resort itself makes up for these minor cons. The rooms are spacious and offer views of the large pool, gardens and off in the distance, the sea. The staff are all very attentive and are there to offer immediate assistance with a smile when required. The buffet breakfast is just amazing with a vast amount of food to cater to even the fussiest of pallets. And the pool - just brilliant. Look up some photos because my words will not do it justice. All in all, I really enjoyed my stay!

Reviewed October 30, 2011
9.7
Exceptional
Jun from South Korea
Family with teens
Stayed 2 nights in August 2012

Very relaxing hotel ”

lots of trees and very nice beach

I can say Shangri-La's Rasa Sayang Resort is the most luxury hotel in Penang since we stayed 4 hotels during our trip. The lovely beautifully landscaped gardens and very nice beach just beside of the hotel are the most part what I love. You know the facilities and the service and the breakfast of Shangri-La is no doubt absolutely great. But I found only the ones who have a great time are me and my husband. My 9 years old and 7 years old kids felt boring. Not any fun for kids. Swimming pool is not any for kids (like slides) comparing the Hardrock Hotel which we stayed just before Shangri-La. So I recommand the couple or the family with big children choose this resort. That will the best choice.

Reviewed August 09, 2012
9.0
Exceptional
David from United Kingdom
Couple
Stayed 16 nights in August 2015

Best holiday yet”

Excellent service, peace, wonderful garden grounds

Best holiday yet. And the best hotel on the Batu Ferringhi strip. Be very careful when booking at the Shangri-La Penang as there are 2 separate wings - The Garden Wing and the Rasa Wing. The better of the two is the Rasa Wing. The Rasa Wing has the advantages of : 1) the service is EXCELLENT. How many hotels have you been to where most of the staff refer to you by your name ? 2) less rooms, so less of a crowd 3) a separate swimming pool that is SUPERB (Children are not allowed :-)) 4) waiter service breakfast in the Ferringhi dinning room (albeit we preferred breakfast at the Garden Wing Spice Market.) 5) an included high tea (as much cake as you can eat) 6) a pre dinner cocktail (where you can eat and drink as much as you want) Breakfast at the Garden Wing Spice Market has more choices . Having breakfast in the garden under the Rain Tree planted in 1790'ish with squirrels hopping about , birds chirping and the background sound of the surf was just magic. Down sides - ° the beach is mucky and there are jelly fish (we did not swim, and a guest who did got stung). ° be prepared for slightly sick ride when visiting George town as the road is windy ° watch out for the Sumatra burning fields season as Malaysia gets smoke hazed (which happened during our last week there); i.e. pollution and poor visibility (ie no sun). Overall, we have a fantastic holiday. Thank you Agoda and Rasa Sayang !

Reviewed September 07, 2015
8.8
Excellent
NORASHIKIN from Malaysia
Family with young children
Superior Double Room - Rasa Wing
Stayed 1 night in July 2020

REVIEW TITLE BACK”

SPEEN TIME WITH MY FAMILY IN BEST PLACE IN MALAYSIA.MY FAVOURITE OPTIONAL IS THE BEST PLACE IN PENANG BECAUSE IN PENANG HAVE A SEA AND HAVE A BEAUTIFUL SCENERY TOO. I WOULD LIKE TO COME AGAIN NEXT TIME. SHANGRI-LA'S RASA SAYANG RESORT AND SPA IS BEST SERVICE AND THE FOOD IS SO DELICIOUS. I PROMISE TO COME AGAIN. PLEASE KEEP MY PROMISE. I GONNA MISS YOU SHANGRI-LA'S RASA SAYANG RESORT AND SPA. 🌹

Reviewed July 11, 2020
8.7
Excellent
Tina from Malaysia
Group
Stayed 2 nights in February 2012

Luxury on the beach”

big spacious grounds, pools that ban children

rasa sayang has always been an iconic hotel on batu ferringhi- generally, not my first choice to stay at, but seeing they have recently rennovated their property and i was taking my parents on a holiday, we thought this would be perfect- and let me say first off, i was pleasantly surprised and not disappointed at choosing this hotel. let me say first off, the one thing that rasa sayang wins my continual patronage for is the service of the staff- they are helpful/friendly without being contrived and go out of their way to make sure your stay is as pleasant as possible. truly excellent hospitality on every level! we stayed at the rasa wing (there are two wings, garden wing, and the rasa wing, which is the equivalent of an executive room type in other hotels)- we had ground floor rooms, which led out into your own verandah, complete with tables and chairs, daybed and our own little garden, with a gate that then extends out towards the gardens, pool and beach. i loved the little garden i had to have breakfast and just relax. despite about 60-70% occupancy, you didn't feel the bustle of the guests because the grounds are so big. being at the rasa wing includes a pool just for guests staying in this wing (as well as use for the garden wing pool) and the pool doesn't allow children, which was enforced by the staff. there was also english style afternoon tea served at the lobby and a cocktail hour. if you have an opportunity to visit the chi spa, then do! whilst the prices are steep, the whole set out of the spa area is beautiful, treatment is professional. a very relaxing stay- this hotel is generally for those who are older and less of a party hotel, but regardless, enjoyed it thoroughly.

Reviewed February 29, 2012
10.0
Exceptional
Aznita from Malaysia
Family with young children
Stayed 2 nights in May 2015

The best hotel ive been so far.. 5 stars! ”

superb hospitality, great staffs, kids friendly hotel. spacious room with great view and access to kids pool. breakfast, high tea n cocktail was awesome. a luxurious experience. worth d money spent!

my husband and i arrived there for a family hols with our 2 kids (7 and 6 yo) and a 9months baby. we booked in Rasa Wing (superior room) and we were welcomed by their friendly staff. as the front desk officer assisted me for a check in, my husband and the kids were ushered to their lounge for a complimentary pre dinner cocktail. as the officer saw my joyful.kids, he then upgraded us to a deluxe room garden courtyard with direct access to the kids pool. It was really convenient as they can go to the pool by themselves and the pool is guarded with lifeguards so we do not have to worry. kids had so much fun at the hotel kids club the next day. Full of activities and the adventure zone was awesome. Despite of daily breakfast, the hotel.also compliment us with classic evening high tea and predinner cocktail. beverage is also complimentary all.day at their lounge. We were served juices, canned drinks and biscuits/peanuts anytime we want. Food was beyond delicious. It was a luxury experience we had in shangrila rasa sayang resort and spa penang. All Staffs are friendly and helpful with great hospitality. it was worth every single cents of our money. Will definately come back! Bravo shangrila rasa sayang!

Reviewed June 02, 2015
9.2
Exceptional
peter from Hong Kong
Couple
Deluxe Garden View Twin
Stayed 7 nights in June 2019

Delightful venue in Penang”

The Shangri-La Rasa Sayang Resort is beatifully located at the North tip of Penang. Perhaps a bit far (in terms of travel time, not km) from the major sightseeing venues but still, most spots are reachable in under 1 hour. The Hotel itself offers some delightful F&B venues, the Pool Grill and bar for the casual, but delicious dining at very fair prices, the Ferringhi Grill for that special event with haute cuisine and excellent service. The spice Market is an all day dining venue which we frequented only for the plentiful choice breakfast; also here very good quality and wide choice of food selection from Western to local to Chinese, Japanese and Middle Eastern. The Beach is a bit narrow and as it is not part of the Hotel, could do with a bit better maintenance, but is still worth that long beach-walk and an occasional dip in the sea.

Reviewed June 27, 2019
10.0
Exceptional
JANICE from Australia
Couple
Stayed 3 nights in April 2010

Rasa Sayang Shangri La Penang”

Absolutely fantastic service. Cleanliness was superb. Resort was of a very high standard
It would be a good idea to inform guests that the pool in the Rasa Wing was for their guests only. We only found out on our third day and felt a little embarrrased.

What a fantastic experience!!! The Shangri La Rasa Sayang Resort and Spa was a most luxurious and fitting conclusion to our stay in Malaysia. After travelling to KL, Melaka, Ipoh and then on to Penang, we can truly say that the hotel is 'top notch'!! All services were provided promptly and efficiently. Standard of cleanliness is exemplary and choice of food for breakfast is vast. The array of food was interesting, well presented and catered for a variety of tastes and cultures. I was also impressed to see some gluten free food available. (I have already informed friends who are gluten intolerant). Thank you for a most enjoyable experience

Reviewed April 27, 2010
9.3
Exceptional
Christina from Australia
Couple
Stayed 5 nights in October 2010

Beautiful pool, fantastic food, best location”

Do not stay in Penang! Stay here you will love it. It is on the beach, the pool is divine and set amongst a tropical garden. There are night markets for shopping. You can hire jetskis, sand buggys and horses on the beach and have reflexology massages by the pool. It is paradise.
We had the Garden sea view room . The furniture was slightly outdated. We were showed the rooms in the rasa wing and they are defintely worth it, especially the premier room with the spa on the balcony.

We totally loved our stay at the Shangri- La's Rasa Sayang Resort and Spa. It is a really beautiful place with so much to do or you can simply relax by the pool. The staff at the pool bar were fantastic. If you want to stay somewhere that looks exactly like the brochure then stay here...you will have no regrets.

Reviewed October 24, 2010
9.0
Exceptional
Surishta from Australia
Couple
Stayed 2 nights in April 2012

The most amazing resort in Malaysia. ”

The beach front secluded resort is just remarkable.

i stayed in the rasa wing end of this hotel which was the best decision and well worth the money. shangri la rasa sayang is just a devine resort and the beach was actually gorgeous, but i would not swim in the water due to the numerous jelly fishes. warning signs were placed in each entry point to the beach. when you stay in the rasa sayang end you have the option of having buffet breakfast in bar and grill restaurant or the spice market cafe. i never had breakfast at the spice market cafe. the breakfast was nice in the bar and grill cafe, its semi buffet and you can choose from a set menu also. in the afternoon you are served with afternoon high tea which was super yummy. every single staff member was lovely at this hotel. the people in penang are just lovely in general.

Reviewed April 25, 2012
10.0
Exceptional
Dennis from Malaysia
Couple
Stayed 2 nights in November 2012

Cozy hotel with great staffs”

Rasa wings with the special privilages

Arrival was smooth and quick as i drove 4hours from Kuala Lumpur, which is a plus point. Room was ready & great for couple. 10mins in the room unpacked & it was time for high tea. High tea was good, comes with mini sandwiches, scones, cakes & good coffees. In fact, we are able to chill and relax at lounge with unlimited supply of coffee, tea, juices & soda drinks 24hrs a day. Salt water pool was nicely located, very relaxing n peaceful comes with great service as well. Gym facility is up to date as for the equipments. Enough space to move around & exercise. Dinner at grilll restaurant the first night and it was awesome. The roast beef was the best ever tasted meat by far. The staffs are well trained. Breakfast at grill restaurant was good too. Enough choices of food. Didn't try out the other breakfast place as was happy with this restaurant. Second night dinner, booked seafood buffet at the other restaurant located at Garden's wing. Service and food was good as well. Lots of choices and didnt get to enjoy desserts. Overall, big thumbs up to all the staffs at Shangri-La Rasa Sayang Resort & Spa. Keep up the great work!!

Reviewed December 05, 2012
10.0
Exceptional
Sze from Malaysia
Family with teens
Stayed 2 nights in October 2012

Best Hotel ever!”

This is really a Heaven to me! best hotel staff with best hotel features!

Till now.. after came back from this place, i still miss it so much! i brought my parents to Rasa Sayang Resort in Batu Ferringgi Penang, just a short trip 3 days 2 nights. from the moment we stepped into the hotel entrance, we could feel the warmth from the staff! it's the Rasa Wing where i booked. the receptionist, Ms Jessica was the one welcome us. welcome drink was served n we also received nice orchid from her. as she noticed my dad was frail, she offered us wheelchair so that my dad could be able to move around the place. really appreciate her attentiveness n care, we really had great stay n feel relax overall! i stayed at many many hotels in many countries, but really feel proud of you! Rasa Sayang by Shang! I must say, you guys really the best ! thank you for making my trip the best ever!

Reviewed October 15, 2012
8.3
Excellent
Oh from Singapore
Business traveler
Stayed 1 night in March 2012

Probably the best resort hotel in Penang”

Nice hotel lobby, pool, and lots of greenery.

Shangri-La's Rasa Sayang Resort and Spa is probably the most beautiful resort you can find in Penang. The hotel is surrounded by lots of greenery and yet has a modern feel to it. Breakfast was great and hotel staff were friendly. Only downside is that the rooms in the Garden Wing appeared a little dated. It is probably time for them to touch up the rooms.

Reviewed April 09, 2012
10.0
Exceptional
Capt from Malaysia
Couple
Garden Deluxe Family
Stayed 1 night in September 2020

THE BEST HOTEL EVER IN PENANG”

First of all, i would like to congratulate all the staff and the management plus to the Hotel Manager of Shangri-la's Rasa Sayang for your hospitality, great service and excellent in everything. All check in was smooth. Nice beautifully decorated rooms, great breakfast. Compliment to Gheetah and Veronica and to the front office, reception and the concierge too. I will definitely be back soon. Thanks again❤️

Reviewed September 16, 2020
9.0
Exceptional
Gerard from United Kingdom
Couple
Stayed 4 nights in February 2010

Beach front 5 star hotel - would go back”

Rasa Wing is excellent and hotel has a wide range of things to do. Liked the par3 executive golf course and adult only swimming pool. The gym was well stocked.
Staff very slow to deliver requested items or messages. Information security during check in process (see full review)

We stayed in the Rasa wing of the hotel which has very nice rooms, the hotel grounds is right at the beach front, there is plenty to do in the hotel(SPA, gym, bars,high tea, par 3 golf course) and at the beach (jet ski, paragliding if you like that kind of thing), great choice of food in and around the hotel. Staying in the Rasa wing gives you access to the adult only swimming pool area so no children which was a nice relaxing environment, there is complementary high tea and cocktails in the afternoon as well as all day soft drinks. Worth the extra cost? depends on how much you value these perks We hired one of the hotels limo's for a day and it was great having a driver come guide to take us round the sites of Penang. Raised a concern to the hotel manager around personal information security at check in point (too many details on one form including name, address, DOB, full card number, security code and signature). On four occasions I visited reception to arrange something and other guests completed check in forms were sitting unattended on the desk. Manager has taken on board and will do a review of procedure so hopefully it will not occur from now on. Please, when checking in make sure your credit card details are not put on the manual form but directly into their system. All in all great resort and we would consider going back if we go back to Penang.

Reviewed February 26, 2010
9.0
Exceptional
Kenneth from Singapore
Couple
Stayed 3 nights in September 2009

Amazing service and worth every penny!”

Staff are aware of what the guests want and are willing to help. Friendly environment.
Non really...

Shangri-La Rasa Sayang and Spa in Penang is probably one of the better hotels I have stayed in. Staff are friendly and very attentative to our needs. I have a lactose/meat free diet and because I had enquired about the meals served, they quickly realised this and had specially prepared me dishes that would suit my dietry requirements. This brought a smile to my face and I am really grateful for their efforts. The hotel is situated at a lovely place and the beach is not too far away. The pool is coverd with lush vegetation and it just makes the place very relaxing. After all, it was suppose to be a relaxing getaway. The service at the Chi Spa was amazing and the set up was really nice. How I wish I stayed longer there. I would certainly recommend this place to anyone who wishes to have a relaxing holiday. Real value for money.

Reviewed October 01, 2009
9.3
Exceptional
Badr from Saudi Arabia
Couple
Stayed 2 nights in October 2009

pleasant stay”

The room is big, great staff
non

Shangri-La Rasa Sayang and Spa in Penang is probably one of the better hotels I have stayed in. Staff are friendly and very attentative to our needs. I have a lactose/meat free diet and because I had enquired about the meals served, they quickly realised this and had specially prepared me dishes that would suit my dietry requirements. This brought a smile to my face and I am really grateful for their efforts. The hotel is situated at a lovely place and the beach is not too far away. The pool is coverd with lush vegetation and it just makes the place very relaxing. After all, it was suppose to be a relaxing getaway. The service at the Chi Spa was amazing and the set up was really nice. How I wish I stayed longer there. I would certainly recommend this place to anyone who wishes to have a relaxing holiday. Real value for money.

Reviewed October 14, 2009
9.7
Exceptional
Danielle from Australia
Family with young children
Stayed 5 nights in November 2010

Best hotel we've ever stayed in!”

Friendliness of staff, facilities, breakfast buffet
None!

From the moment we arrived (incorrectly) at the Rasa Wing Lobby, we were treated with total respect and kindness. We were tired and were dealing with a hungry, tired 13 month old, the staff offered us a seat and free drinks in the rasa wing lounge (even though we were booked for the garden wing) and within 10 minutes of arriving we were being led to our room. Every staff member we saw over the next 5 days, had a smile for us, the Spice Market Cafe staff were fantastic, the buffet amazing (both dinner and breakfast). We have stayed at many many hotels around the world (all of varying quality) but the Shangri La was by far the best. I have read reviews that the garden wing rooms are outdated and old but besides the old CRT TV, the room was fantastic. Spotlessly clean, heaps of room (even with a pram and cot in there!) and the balcony was great for drying clothes :). The pool was wonderful (45cm deep section perfect for our 13 month old), the adventure zone's toddler section was great, the Chi Spa massage was unbelievable, I could go on all day!

Reviewed November 23, 2010
9.3
Exceptional
Lisa from Canada
Couple
Stayed 1 night in November 2008

Shangri-la's Rasa Sayang Resort”

beautifully appointed, large rooms; L'Occitane products in room, beautiful grounds.

We arrived at the Rasa Sayang Resort and found we had been upgraded to the deluxe "Rasa" wing of the facility. This included access to the "no kids" pool (something we appreciate) gratuitous high tea and cocktail hour in the Rasa lounge (including complimentary champagne). The room was the most beautifully appointed and luxerious of any we have stayed at in S.E. Asia. It had a private garden area with table and day-bed with a gate leading to the beautiful gardens. The bathroom was beautiful with a separate shower including two massaging shower heads. L'Occitane products were provided. The staff at the poolside bar were very friendly and fun to chat with. The location was beautiful with a white sandy beach bounded by one end with dramatic huge rocks. We were only here one night, but it would be fabulous for a first class week long beach/spa holiday.

Reviewed December 13, 2008
12345
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