The room is big and comfortable”

Love to stay at this hotel.. the room is big.. have balcony and thank you to the helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..

Nice Room and balcony”

helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..

Full facilities, busy hotel ”

Hotel is more a family hotel, i wouldn't recommend it if you are looking for a quiet beach getaway. There are good activities for children and the hotel organizes an island hopping trip which is quite useful as they have hourly shuttles to the islands.

Check-In Queue”

I don't understand why the check-in staff was entertaining internal hotel staff for some printing transaction, while the waiting queue was so long and busy. At the same time, the two staff were chit-chatting ignoring the long queue ...! I asked for the female staff name but was being rejected.

Excellent”

Room and toilet a bit old but the stay overall is good

Great for kids but everything was overpriced”

The resort is fantastic and fun for the kids. The water park was fun and the private beach was nice too. The room is big enough and the staff were very helpful and friendly. But food, drinks and everything are so expensive. RM56 for fried rice is daylight robbery.

Well worth it as a fun packed getaway”

Shangri-la Tanjung Aru offers a lively atmosphere for a chill and fun in the water vacation with young kids. I like how there is a schedule for certain activities for children or adults to participate. To spend a few days in the vicinity is made well worth it. Staff are friendly in general, and are ready to help.

Exceptional”

The hotel was excellent Check in and out time was fast Spent 2night in the hotel and everything was really good Breakfast was ok n alot of choices The kids love the swimming pool The hotel was helpful on arranging our stayed which was originally at kinabalu wings at 1night n seaview at 1 night due to full booked. The staff gave and option to make our booking for 2nights at seaview but have to pay alittle sum which am ok with that.. thanks cause help us alot and dont have to change rooms.. Will definitely come back again

The place to relax and chill”

Words cannot describe how awesome this resort is. If you intend to stay within the resort, i would recommend that you spend a bit more and opt for the club floor as it offers you access to the club lounge and technically you can save on paying for Hotel Restaurant or in room dining. Large room with good amenities. Great pool, spa and gym facilities.

Excellent hotel with young children”

Stay 3days 2 night ,everything was great dan staff very friendly dan also room very clean .breakfast last year better during renovation .ours kids so happy because the club and pool .sunset bar good to stay for a beer.

Exceptional”

My all time favourite beach hotel as someone who grew up in kk, and now lives overseas. Love the beautiful artifacts on display, the spacious architectural layout, open airiness, making the most use of the natural sea breeze, without the need of air conditioning. Such a waste to have an over chilled environment when the natural breeze is like a wonderful massage. I prefer a ceiling fan anytime if necessary.

Great view bt disappointing service”

To begin with resort has got perfect scenery.Best place for honeymoon n family.Bt was very disappointed with the service as checking in was nt efficient.Reached at 12.35pm n was told to come back aftr 2pm.Came back later n was told room will only b ready aftr 3pm.Was so tired as ours was an early flight n thought cld hv a lil rest in the room b4 we start our day.Ended up went to the mall had our meal n came back to hotel at 6pm(stuck in traffic jam) n was given a ground floor room which had flying insects all over no privacy n noisy.So requested to change room n aftr 3 calls managed to get the room changed.Disappointment did nt end here.Asked for late checkout as our departing flight was in the evening bt staffs kept on saying system down n ask to chk ltr on.Been calling n asking til our departure day bt still gt same answer n system down.Most upsetting part for a 5star rated hotel they did nt even offer any alternatives.They only let us stay til 1pm n we had to find our own solution.

Highly recommended. ”

Highly recommended. The environment of the resort is excellent. It is so chill and relax. Well equipped with different facilities. definitely worth the money.

great hotel”

kids love it..wonderful stay

This shangri-la tanjung aru makes me want to stay amd visit more shagri-la in other location.”

the manager in the restaurant was so polite and accomodating

Unexpectedly lovely resort”

We loved and enjoyed our stay in the resort. We booked 2 rooms and requested for a connecting one. Checked-in was really great as they did it inside our room! I forgot to get the name of the staff. Service was great. Our kids enjoyed the facilities of the hotel. Most especially the pool with slides! Food was okay since we are not used to Malaysia cuisine. The only downside of the hotel is the beach. I tried to go to the beach and swim but it is a bit rocky and there were a lot of Jellyfish. I even got stung by one. Luckily we did not let the children swim in the beach. We hope they can think of a way how the guest can swim or go for a dip in the beach. Overall, we still enjoyed our stay here and definitely recommend it!

A ver special romantic trip”

I have had booked for my honeymoon trip with my wife, and i added a little surprise for her, and yet i was caught into my own surprises, as i did not expect the staffs made so much effort for my special arrangement, and it was pretty short notice for such request. I would definitely plan for another visit by this year again.

Exceptional”

It was a great stay at this resort. The sunset view there was just awesome. The only thing that I have to commend is that the portion at the main restaurant / in house dining is alot. The single portion is enough for 2 persons. Or perhaps it is just me who has low appetite. As I saw on your table informing guest not to waste food, perhaps could consider having small or regular portion for guests to choose would be good. Overall a relaxing stay.

Excellent Resort in Borneo Island”

We love to bring our kids here.. its our 2nd visit to this resort and it has improved alot more... very suitable with young children and friendly staff.. the Seaview side of the hotel has recently been renovated which is great!

Good view and amenities”

Everything is good except that the nearest eating place is Lucy's Kitchen which is nearly 1km away. We walked once only. The rest of the time, we took Grab to reach there. You can book a shuttle to some of the islands at a reasonable rate per person. Worth it than going to the jetty by taking the public boat yourself. You can forget about renting snorkeling sets because you are unlikely to find any corals or fish to see. The sea off Manukan Island is filled with rubbish, dead trees and jelly fish during the rainy season. Welcome seafood is a restaurant that you must try if you are at KK. The live seafood variety are humongous and affordable.