Shangri-La's Tanjung Aru Resort & Spa in Kota Kinabalu - Room Deals, Photos & Reviews
21 Aug 2018
Tuesday
22 Aug 2018
Wednesday
2 adults, 0 children
1 room
Shangri-La's Tanjung Aru Resort & Spa
Shangri-La's Tanjung Aru Resort & Spa
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Kinabalu Club Mountainview Room - Guestroom Shangri-La's Tanjung Aru Resort & Spa
Kinabalu Club Mountainview Room - Guestroom
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Swimming pool [outdoor] Shangri-La's Tanjung Aru Resort & Spa
Swimming pool [outdoor]
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Swimming pool [outdoor] Shangri-La's Tanjung Aru Resort & Spa
Swimming pool [outdoor]
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Swimming pool Shangri-La's Tanjung Aru Resort & Spa
Swimming pool
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See map Shangri-La's Tanjung Aru Resort & Spa
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Excellent
Location
8.6
See all 65 photos Shangri-La's Tanjung Aru Resort & Spa
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Shangri-La's Tanjung Aru Resort & Spa

Recently renovated
20 Jalan Aru, Tanjung Aru, Kota Kinabalu, Malaysia, 88100 - View on map
Excellent location
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Excellent
From 3153 reviewsSee what guests said
8.6
Recommended by 90% of guests

  • Airport transfer

  • 190 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
9.0
Excellent
Room comfort & quality
Don't miss out!14 travelers are looking at this property right now | 12 travelers have booked today.
Executive Suite Sea View
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Executive Suite Sea View
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  • Ocean view
  • 66 m²/710 ft²
  • 1 super king bed
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Club Sea View
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Club Sea View
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  • Sea view
  • 47 m²/506 ft²
  • 2 single beds
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Executive Family Room
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Executive Family Room
...
  • Sea view
  • 66 m²/710 ft²
  • 1 king bed and 2 bunk beds
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Tanjung Executive Suite
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Tanjung Executive Suite
...
  • Sea view
  • 108 m²/1163 ft²
  • 1 king bed
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Kinabalu Club Mountainview Room
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Kinabalu Club Mountainview Room
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  • Mountain view
  • 45 m²/484 ft²
  • 1 king bed
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Kinabalu Club Mountainview Twin
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Kinabalu Club Mountainview Twin
...
  • Mountain view
  • 45 m²/484 ft²
  • 2 single beds
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Club Sea View King Bed
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Club Sea View King Bed
...
  • Sea view
  • 45 m²/484 ft²
  • 1 king bed
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Tanjung Deluxe Sea View Suite
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Tanjung Deluxe Sea View Suite
...
  • Sea view
  • 185 m²/1991 ft²
  • 1 king bed
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Twin Sea View Twin Bed
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Twin Sea View Twin Bed
...
  • Sea view
  • 45 m²/484 ft²
  • 2 single beds
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Sea View King Bed
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Sea View King Bed
...
  • Sea view
  • 45 m²/484 ft²
  • 1 king bed
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NeighborhoodTanjung AruTuaranCentral Business DistrictTuaran
Breakfast
 Breakfast available
 Breakfast available
 Breakfast available
 Breakfast available
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More about Shangri-La's Tanjung Aru Resort & Spa

More about Shangri-La's Tanjung Aru Resort & Spa

"Staff was very pleasant."

Reviewed January 4, 2016

Petra from Czech Republic

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Beautiful, Clean, High Class, 5 star resort"

LAI from Malaysia

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Family with young children
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What's nearby

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Property's guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (3153)Booking.com Reviews (1906)
8.6
Excellent
From 3153 reviews
Cleanliness9.0
Facilities9.0
Location8.6
Room comfort and quality9.0
Service8.8
Value for money8.0
Provided by verified guests of Agoda
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Kinabalu Club Mountainview Room
Kinabalu Club Mountainview Twin
Club Sea View King Bed
Club Sea View
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4.0
Jaehoon from South Korea
Group
Sea View
Stayed 2 nights in August 2018
Very disappointing”
I have never been to five star hotel with this kind of service quality. I checked in at 12pm and got back to the counter to receive room key, but the counter said it will be ready at 2:30. However, it wasn’t ready until 3:45 pm. Staffs did not give me a headsup when the room will be ready, and as a result I have wasted about 2 hours. Staff did not apologized and made an excuse that check-in hours are “after 2pm”, not at 2pm. At Restaurnts, it took about half an hour to get four bottles of beer. Took orders inaccurately and i got diet coke instead of regular coke. Waited About 20 minutes to pay with credit card. Rooms seem old and seems like they need to be renovated.
Reviewed August 16, 2018
Dear Jaehoon, Thank you very much for highlighting this incident to us. Please accept our sincere apologies for the inconvenience this has caused you. We are working on ways to better communicate this clearly and accurately immediately. We also regret to note that our colleagues had failed to provide you with the service that is expected of us. Can you provide us with your room number for this review will be shared with the relevant department and corrective actions will be taken to ensure that this does not happen again in future. We truly appreciate your continued support.
Responded August 16, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
Seulki from South Korea
Couple
Kinabalu Club Mountainview Room
Stayed 1 night in August 2018
Perfect place for sunset view”
Super fancy resort, no doubt. Perfect sunset point.
Reviewed August 13, 2018
Dear Seulki, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 14, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
YoungMi from South Korea
Family with young children
Sea View
Stayed 3 nights in August 2018
so good”
It was so much better than expectations! All staffs were very kind and facilities were very clean and good.
Reviewed August 11, 2018
Dear YoungMi, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 13, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
Chun from Hong Kong
Couple
Sea View King Bed
Stayed 1 night in June 2018
the 4th time have been visited here, sure will be back”
the 4th time have been visited here, sure will be back.
Reviewed August 11, 2018
Dear Chun, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 13, 2018
Shangri-La's Tanjung Aru Resort & Spa
10.0
Exceptional
SEONKYUN from South Korea
Couple
Sea View King Bed
Stayed 2 nights in August 2018
food, room best!”
Beautiful and location is good, convenient to city town
Reviewed August 10, 2018
Dear Seonkyun, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 13, 2018
Shangri-La's Tanjung Aru Resort & Spa
8.8
Excellent
sanghun from South Korea
Family with young children
Kinabalu Mountainview Twin
Stayed 4 nights in August 2018
very 👍”
good~~^^
Reviewed August 10, 2018
Dear Sanghun, Thank you so much for this review of the resort. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 13, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
JISOOK from South Korea
Couple
Kinabalu Club Mountainview Room
Stayed 2 nights in July 2018
It’s perfect!”
nice pool, kind staffs! I want to stay here again!
Reviewed July 14, 2018
9.2
Exceptional
FARON from Singapore
Couple
Sea View
Stayed 1 night in June 2018
Unique hotel at KK”
Hotel has fully equipped with water facilities and great for family trip
Reviewed June 29, 2018
7.6
Very good
Kabilan from Australia
Couple
Sea View King Bed
Stayed 1 night in June 2018
Great”
Shangri-La´s Tanjung Aru Resort has been one of our best holiday option so far. Hotel service is great, food is tasteful and pool area big enough to have a relax holiday.
Reviewed June 28, 2018
7.6
Very good
Chelsea from Malaysia
Group
Sea View King Bed
Stayed 4 nights in June 2018
Lovely stay ”
Lovely resort with facilities for the whole family. Crews were helpful and accommodating. Great place to simply chillax and also do various activities. The room itself was a bit dated, but it's cozy and spacious.
Reviewed June 25, 2018
9.6
Exceptional
Andrew from United States
Couple
Sea View King Bed
Stayed 7 nights in June 2018
Great Stay”
Great place for couples but be certain you go when there isn't a holiday in China.
Reviewed June 24, 2018
9.6
Exceptional
THAM from Malaysia
Family with young children
Sea View King Bed
Stayed 2 nights in May 2018
Excellent hotel with young children”
Stay 3days 2 night ,everything was great dan staff very friendly dan also room very clean .breakfast last year better during renovation .ours kids so happy because the club and pool .sunset bar good to stay for a beer.
Reviewed June 04, 2018
10.0
Exceptional
TAN from Australia
Family with young children
Club Sea View
Stayed 2 nights in May 2018
A hotel with everything you would expect”
The only regret is that good time is always too short.
Reviewed May 30, 2018
9.6
Exceptional
Henson from Philippines
Family with young children
Sea View King Bed
Stayed 3 nights in May 2018
Unexpectedly lovely resort”
We loved and enjoyed our stay in the resort. We booked 2 rooms and requested for a connecting one. Checked-in was really great as they did it inside our room! I forgot to get the name of the staff. Service was great. Our kids enjoyed the facilities of the hotel. Most especially the pool with slides! Food was okay since we are not used to Malaysia cuisine. The only downside of the hotel is the beach. I tried to go to the beach and swim but it is a bit rocky and there were a lot of Jellyfish. I even got stung by one. Luckily we did not let the children swim in the beach. We hope they can think of a way how the guest can swim or go for a dip in the beach. Overall, we still enjoyed our stay here and definitely recommend it!
Reviewed May 15, 2018
10.0
Exceptional
steve from Singapore
Couple
Sea View King Bed
Stayed 2 nights in May 2018
A ver special romantic trip”
I have had booked for my honeymoon trip with my wife, and i added a little surprise for her, and yet i was caught into my own surprises, as i did not expect the staffs made so much effort for my special arrangement, and it was pretty short notice for such request. I would definitely plan for another visit by this year again.
Reviewed May 13, 2018
9.6
Exceptional
Johan from Sweden
Family with young children
Club Sea View King Bed
Stayed 9 nights in April 2018
Great resort”
Helpful and friendly staff, all clean and nice resort with good gym, pool for children and restaurants of high quality.
Reviewed May 06, 2018
6.8
Good
Ah from South Korea
Family with young children
Club Sea View
Stayed 3 nights in April 2018
Good place to go with family”
Near to the Airport but staffs were not kind.
Reviewed May 03, 2018
6.8
Good
Lo from Malaysia
Family with young children
Kinabalu Mountain View
Stayed 1 night in April 2018
Poor service”
2 stars hotel with unhelpful staffs, unwell trained staffs unfriendly staffs. Called 3 times from room to receptionist wait for half an hour in line nobody pick up lastly have to walk until front of them . The second day breakfast in cafe tatu all waiters working with long face and bad attitude it really disappointing. However water facilities is good
Reviewed May 02, 2018
7.2
Very good
HANGKYU from Singapore
Family with young children
Kinabalu Club Mountainview Room
Stayed 3 nights in April 2018
not too bad ”
good location facing sea, but the condition of hotel is quite old. it is difficult to get room service and I have been waiting for 1 hour plus to have my food in cold.
Reviewed May 02, 2018
9.2
Exceptional
Wui from Hong Kong
Couple
Sea View King Bed
Stayed 1 night in March 2018
Exceptional”
- The hotel is a bit far from downtown ...but still acceptable as it only takes around 15 mins from hotel to downtown by taxi (and the price is cheap!). And it's just next to Tanjung Aru Beach, - The facilities (swimming pool, private beach, etc.) are great. - I have booked a room with sea view, but actually the sea view is blocked the trees in the garden..... - Services are good (or say, up to standard) - I had my dinner at Peppino, tasty, relaxing and worthy!
Reviewed April 06, 2018
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