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Shangri-La's Tanjung Aru Resort & Spa

Recently Renovated
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Excellent8.6
Based on 2541 reviews
90% would recommend to a friend
Shangri-La's Tanjung Aru Resort & Spa
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Interior view
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Interior view
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8.6 Excellent guest rating
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"Good pool~ clean room~ delicious food~ but I had to get on T..."

JUNG W.South Korea
Beach
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8.6 Excellent location
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8.6Location
  • 150 meters to the beach

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Tanjung Executive Suite
...
  • Sea view
  • 108 m²/1163 ft²
  • 1 king bed
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Club Sea View
...
  • Sea view
  • 45 m²/484 ft²
  • 2 single beds
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Executive Family Room
...
  • Sea view
  • 66 m²/710 ft²
  • 1 king bed and 2 bunk beds
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Twin Sea View Twin Bed
...
  • Sea view
  • 45 m²/484 ft²
  • 2 single beds
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Executive Suite Sea View
...
  • Ocean view
  • 66 m²/710 ft²
  • 1 super king bed
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Kinabalu Club Mountainview Room
...
  • Mountain view
  • 45 m²/484 ft²
  • 1 king bed
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Sea View King Bed
...
  • Sea view
  • 45 m²/484 ft²
  • 1 king bed
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Kinabalu Club Mountainview Twin
...
  • Mountain view
  • 45 m²/484 ft²
  • 2 single beds
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Kinabalu Mountain View
...
  • Mountain view
  • 45 m²/484 ft²
  • 1 king bed
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Kinabalu Mountainview Twin
...
  • Mountain view
  • 45 m²/484 ft²
  • 2 single beds
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Verified guest reviews

Agoda Reviews (2541)
Filter by guest type:
Cleanliness9.0
Facilities9.0
Location8.6
Room comfort and quality9.0
Service8.8
Value for money7.9
Food and dining8.3
Provided by verified guests of Agoda
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Kinabalu Club Mountainview Room
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Showing 2341 verified guest comments
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8.8
Wah from Hong Kong
Family with teens
Twin Sea View Twin Bed
Stayed 2 nights in November 2017
Room Allocation
We were a family of four and booked 2 twin bedrooms for the visit. Having reserved the rooms together at the time of making the booking, we were expecting the rooms to be next to each other. Upon arrival, however, we were given 2 rooms on separate floors! The staff did make some re-arrangement upon our request and eventually we were allocated with the rooms on the same floor but with some distance away. We were told that, apparently, we have to specifically request for adjoining rooms at the time of booking even though the rooms were reserved at the same booking! We were quite disappointed with this unfortunate arrangement and the hotel management's inability to rectify the room allocation arrangement to our satisfaction.
Reviewed November 12, 2017
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5.2
Amanda from Brunei Darussalam
Family with teens
Twin Sea View Twin Bed
Stayed 1 night in October 2017
The cleanliness was disappointing
It's a good resort for weekend getaway but possibility can improve in renovating the room and the room is not clean as a 5 star hotel.
Reviewed November 08, 2017
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10.0
Lai from Brunei Darussalam
Family with young children
Kinabalu Club Mountainview Room
Stayed 1 night in September 2017
WoW!!
Staff are very helpful and hospitable! Great views, rooms and I am out of words
Reviewed November 04, 2017
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10.0
Pei from Taiwan
Group
Sea View
Stayed 1 night in October 2017
Happy birthday
Very good
Reviewed October 30, 2017
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6.4
Riaz from United Kingdom
Family with young children
Tanjung Executive Suite
Stayed 4 nights in October 2017
Good
Not what it used to be. The name usually means the best quality and service, sadly not the case this time. Check in for exec suit was with normal room check in not the customary sit down with drinks as you would expect with a room that cost £350 a night. Customer service was ok but not the best i have seen. Newer hotels try harder , name loyalty means nothing these days.
Reviewed October 28, 2017
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9.6
Jinsong from Australia
Couple
Sea View
Stayed 4 nights in October 2017
Highly recommend this resort
We went as a group of friends (2 newly married couples). It was typhoon season and it rained pretty much the whole time we were there. However when the sun was out, we were by the pool and the staff is so friendly, walked around the guests with complimentary iced fruit popsicles. We were checked in early and the room wasn't ready yet and we were invited to use the complimentary lounge for a hot shower and beverages. The resort was amazing, and the buffet breakfast was a great variety. The room was well equipped and the bed was huge and comfy. Some people may be put off by the location as it is away from the main hustle of KK city and we caught an Uber each time we headed out but the ride was cheap approx $4 AUD each way. Had an awesome relaxing time and highly recommend.
Reviewed October 23, 2017
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2.4
Sharon from Hong Kong
Couple
Twin Sea View Twin Bed
Stayed 2 nights in October 2017
Don't waste your time and money in this shitty res
The worst resort ever! First, the room is full of dust and molds everywhere. You will see disgusting black molds around the wash basin (sink) and white n grey dust on all of the furniture in the room. But what I heard from the manager was the resort rooms need renovation sine it's old, and the mold in the bathroom is just stain! haha. Such a good answer! Second, I felt like I'm traveling in China all the time from BKI airport to the resort till I left. You know what I mean for sure. Even local people are the same as Chinese. You will see when traveling here. They just let their kids shout and run around the resort. I and my mom couldn't relax and enjoy our holiday with noisy sound. (They should educate their kids. I do understand kids are kids who are always out of control, but they should behave in public. ) Third, a lot of guests smoke everywhere in the Resort. Why we spent money on vacation is for relaxing in nature with clean air and beautiful scenery. But the air is in this resort is full of cigarette smoke. The ocean around the resort is not clean and beautiful as well. Last, once we arrived at the resort, a staff (one of the local female staff) forced me to show my passport in a rude way with no smile at the entrance. I was holding heavy bags and a laptop bag on both hands, and looking after my old mom at the same time among crowds. I've never asked to show my passport at the entrance of any hotels or resorts in my life. We normally show our passport at the checkin counter. They looked weird, rude, unfriendly and unhappy. Don't waste your time and money in this shitty resort. This resort cannot be given 5 stars.
Reviewed October 21, 2017
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10.0
Adora from Philippines
Couple
Kinabalu Club Mountainview Room
Stayed 3 nights in October 2017
My parents had a great time! Thanks for taking car
My parents had a great time! Thanks for taking care of them :
Reviewed October 20, 2017
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7.2
Azmir from Malaysia
Family with young children
Kinabalu Mountain View
Stayed 1 night in February 2014
Unfriendly staff
Hotel are at great location and with nice facilities. Superb sunset view. Only setback was unfriendly staff especially at reception.
Reviewed October 20, 2017
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9.2
Jack from United Kingdom
Couple
Sea View
Stayed 1 night in October 2017
Exceptional
Great facilities staff location etc. The only downside for us (as a couple on their honeymoon) were the literal hundreds of people who came from outside the hotel to see the sunset. I assume member of the public are paying to come in to use the facilities however I feel this number should be limited more strictly. We only stayed that one night (as we asked to move to the Rasa Ria hotel for more seclusion) so am unable to say how frequently this occurs, however when you pay a premium for a private beach and surroundings it would be nice to get that. otherwise the place had excellent food, lovely rooms, Great view and swimming pools. The staff were extremely helpful kind and co-operative. their boat service to the TARP marine park was particularly impressive and reasonably cost efficient. I felt this was important to add as a review as it was not mentioned in any other reviews I had come accross
Reviewed October 15, 2017
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Shangri-La's Tanjung Aru Resort & Spa
|Excellent 8.6
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