19 Mar 2019
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20 Mar 2019
Wednesday
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    • Shangri-La's Tanjung Aru Resort & Spa

    Shangri-La's Tanjung Aru Resort & Spa

    20 Jalan Aru, Tanjung Aru, Kota Kinabalu, Malaysia, 88100
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    Kinabalu Club Mountainview Room Shangri-La's Tanjung Aru Resort & Spa
    Kinabalu Club Mountainview Room
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      Interior view Shangri-La's Tanjung Aru Resort & Spa
      Swimming pool [outdoor] Shangri-La's Tanjung Aru Resort & Spa
      Swimming pool [outdoor] Shangri-La's Tanjung Aru Resort & Spa
      Kinabalu Club Mountainview Room Shangri-La's Tanjung Aru Resort & Spa
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      View Shangri-La's Tanjung Aru Resort & Spa

      Guest reviews

      8.7
      Excellent
      /10
      (3731 reviews)See what guests said
      5.2
      Review score

      "To begin with resort has got perfect scenery"

      Azlina

      -

      January 5, 2019

      9.0
      Exceptional cleanliness
      Recommended by 93% of guests

      Property highlights

      • Airport transfer

      • 190 meters to the beach

      • Currency exchange

      • Free Wi-Fi in all rooms!

      This property is in high demand!Booked 26 times since yesterday | 41 travelers are looking at this property right now
      Excellent
      Location
      8.6
      See map
      Excellent location - 190 meters to the beach
      Nearby
      Popular
    • Consulate of Japan270 m
    • Kinabalu Golf Course690 m
    • Tanjung Aru Beach800 m
    • Kota Kinabalu International Airport1.66 km
    • Sutera Harbour Golf Club1.84 km
    • State Mosque2.81 km
    • Petagas War Memorial2.96 km
    • Science & Technology Centre3.26 km
    • Sabah Art Gallery3.26 km
    • Sabah Museum3.29 km
      • See more
      Value for money8.1
      Distance to city center7 km
      Location rating8.6
      Nearest airportKota Kinabalu International Airport (BKI)
      Distance to airport1.6 km
      Select your room
      9.0
      Excellent
      Room comfort & quality
      Tanjung Executive Suite
      Room photos and details
      Tanjung Executive Suite
      ...
      • Room size: 108 m²/1163 ft²
      • Sea view
      • 1 king bed
      Enter dates to see prices
      Kinabalu Twin Room with Sea View
      Room photos and details
      Kinabalu Twin Room with Sea View
      ...
      • Room size: 45 m²/484 ft²
      • Balcony/terrace
      • 2 single beds
      Enter dates to see prices
      Club Sea View
      Room photos and details
      Club Sea View
      ...
      • Room size: 45 m²/484 ft²
      • Sea view
      • 2 single beds
      Enter dates to see prices
      Executive Family Room
      Room photos and details
      Executive Family Room
      ...
      • Room size: 66 m²/710 ft²
      • Sea view
      • 1 king bed and 2 bunk beds
      Enter dates to see prices
      Kinabalu Club Mountainview Room
      Room photos and details
      Kinabalu Club Mountainview Room
      ...
      • Room size: 45 m²/484 ft²
      • Mountain view
      • 1 king bed
      Enter dates to see prices
      Kinabalu Room with Sea View
      Room photos and details
      Kinabalu Room with Sea View
      ...
      • Room size: 45 m²/484 ft²
      • Balcony/terrace
      • 1 king bed
      Enter dates to see prices
      Kinabalu Club Mountainview Twin
      Room photos and details
      Kinabalu Club Mountainview Twin
      ...
      • Room size: 45 m²/484 ft²
      • Mountain view
      • 2 single beds
      Enter dates to see prices
      Tanjung Twin Room with Sea View
      Room photos and details
      Tanjung Twin Room with Sea View
      ...
      • Room size: 47 m²/506 ft²
      • Balcony/terrace
      • 2 single beds
      Enter dates to see prices
      Club Sea View King Bed
      Room photos and details
      Club Sea View King Bed
      ...
      • Room size: 45 m²/484 ft²
      • Sea view
      • 1 king bed
      Enter dates to see prices
      Tanjung Deluxe Sea View Suite
      Room photos and details
      Tanjung Deluxe Sea View Suite
      ...
      • Room size: 185 m²/1991 ft²
      • Sea view
      • 1 king bed
      Enter dates to see prices
      Have a question for Shangri-La's Tanjung Aru Resort & Spa?

      What people love about the property

      • 10.0
        Exceptional

        "This resort was perfect."

        cho

        |

        November 14, 2018

      • 10.0
        Exceptional

        "All service made us happy."

        cho

        |

        November 14, 2018

      • 8.0
        Very good

        "Very nice resort"

        Chak V.

        |

        January 3, 2019

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      Breakfast
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       Breakfast available
      Guest rating
      Excellent
      3731 reviews
      8.7
      Location
      8.6
      Very good
      1689 reviews
      7.8
      Location
      7.4
      Excellent
      6267 reviews
      8.3
      Location
      8.4
      Excellent
      2021 reviews
      8.6
      Location
      7.7
      Neighborhood
      Tanjung Aru
      Tuaran
      Central Business District
      Tuaran
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      More about Shangri-La's Tanjung Aru Resort & Spa

      More about Shangri-La's Tanjung Aru Resort & Spa

      8.0
      Very good

      "Relaxing and exciting experience"

      Chak V.

      |

      January 3, 2019

      An overview

      Show less

      What they offer

      10.0
      Exceptional

      "Excellent location with only minutes away by taxi to the cen..."

      Wuei

      |

      December 19, 2017

      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

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      Real reviews from real guests

      Agoda Reviews (3731)Booking.com Reviews (2378)
      8.7
      /
      10
      Excellent
      From 3731 reviews
      Cleanliness9.0
      Facilities9.0
      Location8.6
      Room comfort and quality9.0
      Service8.8
      Value for money8.1
      Provided by verified guests of Agoda
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      All guests (3731)
      All room types

      Show reviews that mention 

      Showing 2913 verified guest comments
      12345
      9.6
      Exceptional
      Miracle from Philippines
      Couple
      Kinabalu Room with Sea View
      Stayed 2 nights in March 2019
      This shangri-la tanjung aru makes me want to stay amd visit more shagri-la in other location.”
      the manager in the restaurant was so polite and accomodating
      Reviewed March 05, 2019
      7.2
      Very good
      BONG-KUK from South Korea
      Solo traveler
      Kinabalu Mountainview Twin
      Stayed 2 nights in December 2018
      Very nice resort hotel!”
      Hotel are at great location and with nice facilities. Amazing view from the hotel room.
      Reviewed March 05, 2019
      Dear BONG-KUK, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded March 06, 2019
      Shangri-La's Tanjung Aru Resort & Spa
      9.6
      Exceptional
      Nor from Brunei Darussalam
      Family with young children
      Sea View
      Stayed 2 nights in February 2019
      Well worth it as a fun packed getaway”
      Shangri-la Tanjung Aru offers a lively atmosphere for a chill and fun in the water vacation with young kids. I like how there is a schedule for certain activities for children or adults to participate. To spend a few days in the vicinity is made well worth it. Staff are friendly in general, and are ready to help.
      Reviewed February 28, 2019
      Dear Nor, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded March 04, 2019
      Shangri-La's Tanjung Aru Resort & Spa
      10.0
      Exceptional
      Sin from United Kingdom
      Couple
      Kinabalu Twin Room with Sea View
      Stayed 2 nights in February 2019
      Exceptional”
      My all time favourite beach hotel as someone who grew up in kk, and now lives overseas. Love the beautiful artifacts on display, the spacious architectural layout, open airiness, making the most use of the natural sea breeze, without the need of air conditioning. Such a waste to have an over chilled environment when the natural breeze is like a wonderful massage. I prefer a ceiling fan anytime if necessary.
      Reviewed February 22, 2019
      Dear Sin, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded February 22, 2019
      Shangri-La's Tanjung Aru Resort & Spa
      8.8
      Excellent
      Huzaima from Singapore
      Family with young children
      Kinabalu Room with Sea View
      Stayed 2 nights in December 2018
      Great for kids but everything was overpriced”
      The resort is fantastic and fun for the kids. The water park was fun and the private beach was nice too. The room is big enough and the staff were very helpful and friendly. But food, drinks and everything are so expensive. RM56 for fried rice is daylight robbery.
      Reviewed December 27, 2018
      Dear Huzaima, Thank you so much for sharing this review with us. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded December 31, 2018
      Shangri-La's Tanjung Aru Resort & Spa
      9.2
      Exceptional
      mohamad from Brunei Darussalam
      Family with young children
      Kinabalu Mountain View
      Stayed 1 night in November 2018
      Exceptional”
      The hotel was excellent Check in and out time was fast Spent 2night in the hotel and everything was really good Breakfast was ok n alot of choices The kids love the swimming pool The hotel was helpful on arranging our stayed which was originally at kinabalu wings at 1night n seaview at 1 night due to full booked. The staff gave and option to make our booking for 2nights at seaview but have to pay alittle sum which am ok with that.. thanks cause help us alot and dont have to change rooms.. Will definitely come back again
      Reviewed November 20, 2018
      Dear mohamad, Thank you for taking time to share your review with us. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, please know that we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded November 22, 2018
      Shangri-La's Tanjung Aru Resort & Spa
      8.8
      Excellent
      SITI from Singapore
      Couple
      Kinabalu Club Mountainview Room
      Stayed 2 nights in September 2018
      The place to relax and chill”
      Words cannot describe how awesome this resort is. If you intend to stay within the resort, i would recommend that you spend a bit more and opt for the club floor as it offers you access to the club lounge and technically you can save on paying for Hotel Restaurant or in room dining. Large room with good amenities. Great pool, spa and gym facilities.
      Reviewed September 20, 2018
      Dear SITI, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded September 21, 2018
      Shangri-La's Tanjung Aru Resort & Spa
      5.2
      Azlina from Singapore
      Couple
      Sea View
      Stayed 3 nights in January 2019
      Great view bt disappointing service”
      To begin with resort has got perfect scenery.Best place for honeymoon n family.Bt was very disappointed with the service as checking in was nt efficient.Reached at 12.35pm n was told to come back aftr 2pm.Came back later n was told room will only b ready aftr 3pm.Was so tired as ours was an early flight n thought cld hv a lil rest in the room b4 we start our day.Ended up went to the mall had our meal n came back to hotel at 6pm(stuck in traffic jam) n was given a ground floor room which had flying insects all over no privacy n noisy.So requested to change room n aftr 3 calls managed to get the room changed.Disappointment did nt end here.Asked for late checkout as our departing flight was in the evening bt staffs kept on saying system down n ask to chk ltr on.Been calling n asking til our departure day bt still gt same answer n system down.Most upsetting part for a 5star rated hotel they did nt even offer any alternatives.They only let us stay til 1pm n we had to find our own solution.
      Reviewed January 05, 2019
      Dear Azlina, Thank you for this timely review. While we strive to delight every guest who walk into our resort, it seems we have failed to do so in this case. Please accept our sincere apologies for these shortfalls. Our resort was experiencing issues with our computer system and were working to restore the system as soon as possible.We sincerely apologise for the inconvenience that this has caused. Thank you for taking the time to point these out to us. We are very grateful for these feedback.
      Responded January 07, 2019
      Shangri-La's Tanjung Aru Resort & Spa
      9.6
      Exceptional
      THAM from Malaysia
      Family with young children
      Sea View King Bed
      Stayed 2 nights in May 2018
      Excellent hotel with young children”
      Stay 3days 2 night ,everything was great dan staff very friendly dan also room very clean .breakfast last year better during renovation .ours kids so happy because the club and pool .sunset bar good to stay for a beer.
      Reviewed June 04, 2018
      9.6
      Exceptional
      Henson from Philippines
      Family with young children
      Sea View King Bed
      Stayed 3 nights in May 2018
      Unexpectedly lovely resort”
      We loved and enjoyed our stay in the resort. We booked 2 rooms and requested for a connecting one. Checked-in was really great as they did it inside our room! I forgot to get the name of the staff. Service was great. Our kids enjoyed the facilities of the hotel. Most especially the pool with slides! Food was okay since we are not used to Malaysia cuisine. The only downside of the hotel is the beach. I tried to go to the beach and swim but it is a bit rocky and there were a lot of Jellyfish. I even got stung by one. Luckily we did not let the children swim in the beach. We hope they can think of a way how the guest can swim or go for a dip in the beach. Overall, we still enjoyed our stay here and definitely recommend it!
      Reviewed May 15, 2018
      10.0
      Exceptional
      steve from Singapore
      Couple
      Sea View King Bed
      Stayed 2 nights in May 2018
      A ver special romantic trip”
      I have had booked for my honeymoon trip with my wife, and i added a little surprise for her, and yet i was caught into my own surprises, as i did not expect the staffs made so much effort for my special arrangement, and it was pretty short notice for such request. I would definitely plan for another visit by this year again.
      Reviewed May 13, 2018
      10.0
      Exceptional
      Pui from Malaysia
      Couple
      Kinabalu Twin Room with Sea View
      Stayed 2 nights in March 2018
      Exceptional”
      It was a great stay at this resort. The sunset view there was just awesome. The only thing that I have to commend is that the portion at the main restaurant / in house dining is alot. The single portion is enough for 2 persons. Or perhaps it is just me who has low appetite. As I saw on your table informing guest not to waste food, perhaps could consider having small or regular portion for guests to choose would be good. Overall a relaxing stay.
      Reviewed March 14, 2018
      8.8
      Excellent
      Claes from China
      Family with young children
      Kinabalu Club Mountainview Room
      Stayed 4 nights in September 2018
      Excellent”
      The staff was well trained, helpful and friendly. The manager who oversaw the staff outdoors was especially outgoing and fun. There was one staff who may have been slightly diabled. He was so talkative, my girls loved him. It’s great the hotel would employ someone like that. We upgraded to a room with lounge access, so we were able to enjoy quiet breakfasts with a view, and light snacks/drinks in the afternoon and evening. The gym was excellent, with lots of space and equipment. When we checked out, we stayed at the pool a few extra hours. The shower/lounge area for hotel guests flying out at late hours was exceptional. Clean, spacious and well-attended. The prices for food and drink at the restaurants were high. It was a lovely but somewhat over-priced hotel. The room’s view of Mt Kinabalu was lacking, and I think the social activities offered (esp evening) could have been a bit more.
      Reviewed October 07, 2018
      Dear Claes, Thank Thank you very much for making us a part of your Borneo adventures. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms!
      Responded October 09, 2018
      Shangri-La's Tanjung Aru Resort & Spa
      7.6
      Very good
      Christian from Germany
      Group
      Kinabalu Room with Sea View
      Stayed 1 night in September 2018
      Best in town - but for the masses”
      There are not too many resort options in Kota Kinabalu and this is apparently the best in town - the name Shangri-La speaks for itself. The grounds are well maintained, but since we stayed in the no yet renovated wing our room was a bit tired. We didn't get the chance to see the newly renovated wing though, who's rooms are offered at a higher price. The staff is very friendly, but probably because of enormous number of guests we had to wait a couple of times longer than we expected.
      Reviewed September 27, 2018
      Dear Christian, Thank you very much for taking the time to write this review of the resort. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded October 01, 2018
      Shangri-La's Tanjung Aru Resort & Spa
      10.0
      Exceptional
      Zada from Australia
      Couple
      Sea View King Bed
      Stayed 1 night in September 2018
      Beautiful view and amazing staff”
      We spent our wedding anniversary here and were upgraded to a beautiful suite with wonderful views. The chef prepared a special meal as I have coeliac disease and am lactose intolerant. We had a wonderful anniversary thanks to the generosity of all at Tanjung Ara resort.
      Reviewed September 13, 2018
      Dear Zada, Thankyou so much for this amazing review of the resort. We are both humbled and honoured! And a big congratulations once again on your wedding anniversary. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded September 14, 2018
      Shangri-La's Tanjung Aru Resort & Spa
      10.0
      Exceptional
      GYEONGYEONG from South Korea
      Group
      Tanjung Twin Room with Sea View
      Stayed 2 nights in December 2018
      good place to have vacation ”
      it was very comfortable, very calm, great resort
      Reviewed January 15, 2019
      Dear GYEONGYEONG, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded January 18, 2019
      Shangri-La's Tanjung Aru Resort & Spa
      9.2
      Exceptional
      Bella from Malaysia
      Family with young children
      Kinabalu Twin Room with Sea View
      Stayed 2 nights in December 2018
      Exceptional”
      Great place for relaxation and with kids. Beautiful sunset
      Reviewed January 03, 2019
      Dear Bella, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded January 04, 2019
      Shangri-La's Tanjung Aru Resort & Spa
      8.0
      Excellent
      Chak from Hong Kong
      Family with teens
      Kinabalu Room with Sea View
      Stayed 2 nights in December 2018
      Nice Resort”
      Relaxing and exciting experience
      Reviewed January 03, 2019
      Dear Chak, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded January 03, 2019
      Shangri-La's Tanjung Aru Resort & Spa
      8.0
      Excellent
      Chak from Hong Kong
      Family with teens
      Kinabalu Twin Room with Sea View
      Stayed 2 nights in December 2018
      relaxing resort”
      Very nice resort
      Reviewed January 03, 2019
      Dear Chak, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
      Responded January 03, 2019
      Shangri-La's Tanjung Aru Resort & Spa
      9.6
      Exceptional
      Dk from Brunei Darussalam
      Family with young children
      Twin Sea View
      Stayed 2 nights in December 2017
      Excellent Resort in Borneo Island”
      We love to bring our kids here.. its our 2nd visit to this resort and it has improved alot more... very suitable with young children and friendly staff.. the Seaview side of the hotel has recently been renovated which is great!
      Reviewed December 20, 2017
      12345
      Recommendations based on your views:
      The Magellan Sutera
      Central Business District
      The Klagan Hotel
      Central Business District
      Hilton Kota Kinabalu
      Central Business District
      Kota Kinabalu Marriott Hotel
      Central Business District
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      Shangri-La's Tanjung Aru Resort & Spa
      |Excellent 8.7
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      • Excellent location
      • Tanjung Aru Beach