Shangri-La's Tanjung Aru Resort & Spa
Shangri-La's Tanjung Aru Resort & Spa
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10.0
Exceptional

"Overall a relaxing stay."

Pui L.

|

March 14, 2018

Kinabalu Club Mountainview Room - Guestroom Shangri-La's Tanjung Aru Resort & Spa
Kinabalu Club Mountainview Room - Guestroom
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Swimming pool [outdoor] Shangri-La's Tanjung Aru Resort & Spa
Swimming pool [outdoor]
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Swimming pool Shangri-La's Tanjung Aru Resort & Spa
Swimming pool
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Fitness center Shangri-La's Tanjung Aru Resort & Spa
Fitness center
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See map Shangri-La's Tanjung Aru Resort & Spa
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Excellent
Location
8.6
See all 6 photos Shangri-La's Tanjung Aru Resort & Spa
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What guests are saying:
nice pool, kind staffs! I want to stay here again!
JISOOK from South Korea
Couple
Great place for couples but be certain you go when there isn't a holiday in China.
Andrew from United States
Couple
Hotel has fully equipped with water facilities and great for family trip
FARON from Singapore
Couple
Stay 3days 2 night ,everything was great dan staff very friendly dan also room very clean .breakfast last year better during renovation .ours kids so happy because the club and pool .sunset bar good to stay for a beer.
THAM from Malaysia
Family with young children
The only regret is that good time is always too short.
TAN from Australia
Family with young children
Helpful and friendly staff, all clean and nice resort with good gym, pool for children and restaurants of high quality.
Johan from Sweden
Family with young children
Nice money value
Minjoo from Australia
Couple
Great location, friendly and helpful staff, amazing children facilities and beautiful resort with great sunset view. It’s my go to resort from now on whenever we visit KK.
Stephanie from Malaysia
Family with young children
The next door to the elevator is a little noisy, so you'd better avoid it.
JIHUN from South Korea
Family with young children
Service is very good, staff will always bring the thing when we need, and think for you. Best hotel amongest the stay we were in KK. The off island tour they have is good, best condition of the boat, very safe, flexible time. Strongly recommand!
tianming from China
Couple
Newly renovated

Shangri-La's Tanjung Aru Resort & Spa

Excellent location
- 190 meters to the beach
- What's nearby?
Excellent
From 3470 reviewsSee what guests said
8.7
/
10
Exceptional room comfort and quality
9.0
Recommended by 91% of guests
Value for money8.1
Distance to city center7 km
Location rating8.6
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport1.8 km
  • Airport transfer

  • 190 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.0
Excellent
Room comfort & quality
This property is in high demand!Booked 24 times since yesterday | 34 travelers are looking at this property right now
Tanjung Executive Suite
Tanjung Executive Suite
...
  • Room size: 108 m²/1163 ft²
  • Sea view
  • 1 king bed
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Kinabalu Twin Room with Sea View
Kinabalu Twin Room with Sea View
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 2 single beds
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Club Sea View
Club Sea View
...
  • Room size: 47 m²/506 ft²
  • Sea view
  • 2 single beds
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Executive Family Room
Executive Family Room
...
  • Room size: 66 m²/710 ft²
  • Sea view
  • 1 king bed and 2 bunk beds
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Kinabalu Club Mountainview Room
Kinabalu Club Mountainview Room
...
  • Room size: 45 m²/484 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Kinabalu Club Mountainview Twin
Kinabalu Club Mountainview Twin
...
  • Room size: 45 m²/484 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Tanjung Twin Room with Sea View
Tanjung Twin Room with Sea View
...
  • Room size: 47 m²/506 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Club Sea View King Bed
Club Sea View King Bed
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Tanjung Deluxe Sea View Suite
Tanjung Deluxe Sea View Suite
...
  • Room size: 185 m²/1991 ft²
  • Sea view
  • 1 king bed
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Twin Sea View Twin Bed
Twin Sea View Twin Bed
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 2 single beds
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Have a question for Shangri-La's Tanjung Aru Resort & Spa?

What people love about the property

  • 9.6
    Exceptional

    "Suitable for all who wish to have a relax pleasant vacation"

    Kher L.

    |

    November 24, 2017

  • 10.0
    Exceptional

    "Staff are very helpful and hospitable!"

    Lai S.

    |

    November 4, 2017

  • 7.2
    Very good

    "Hotel are at great location and with nice facilities."

    Azmir

    |

    October 20, 2017

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More about Shangri-La's Tanjung Aru Resort & Spa

More about Shangri-La's Tanjung Aru Resort & Spa

10.0
Exceptional

"Staff are very friendly and extremely professional ."

Wuei

|

December 19, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.6
Exceptional

"Very suitable with young children and friendly staff"

Dk N.

|

December 20, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (3470)Booking.com Reviews (1963)
8.7
/
10
Cleanliness9.0
Facilities9.0
Location8.6
Room comfort and quality9.0
Service8.8
Value for money8.1
Provided by verified guests of Agoda
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All guests (3470)
All room types
Showing 2798 verified guest comments
12345
9.2
Exceptional
mohamad from Brunei Darussalam
Family with young children
Kinabalu Mountain View
Stayed 1 night in November 2018
Exceptional”
The hotel was excellent Check in and out time was fast Spent 2night in the hotel and everything was really good Breakfast was ok n alot of choices The kids love the swimming pool The hotel was helpful on arranging our stayed which was originally at kinabalu wings at 1night n seaview at 1 night due to full booked. The staff gave and option to make our booking for 2nights at seaview but have to pay alittle sum which am ok with that.. thanks cause help us alot and dont have to change rooms.. Will definitely come back again
Reviewed November 20, 2018
Dear mohamad, Thank you for taking time to share your review with us. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, please know that we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded November 22, 2018
Shangri-La's Tanjung Aru Resort & Spa
8.8
Excellent
SITI from Singapore
Couple
Kinabalu Club Mountainview Room
Stayed 2 nights in September 2018
The place to relax and chill”
Words cannot describe how awesome this resort is. If you intend to stay within the resort, i would recommend that you spend a bit more and opt for the club floor as it offers you access to the club lounge and technically you can save on paying for Hotel Restaurant or in room dining. Large room with good amenities. Great pool, spa and gym facilities.
Reviewed September 20, 2018
Dear SITI, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded September 21, 2018
Shangri-La's Tanjung Aru Resort & Spa
10.0
Exceptional
Afiq from Malaysia
Couple
Sea View
Stayed 1 night in December 2018
the services showed by their staff are superb and the place is fantastic”
try to just stay here for 2 nights and enjoy all the services offered to them.
Reviewed December 03, 2018
8.0
Excellent
phang from Malaysia
Couple
Club Sea View
Stayed 4 nights in September 2018
holiday”
good
Reviewed December 02, 2018
Dear phang, Thank you so much for wonderful review of the resort! We can't wait to welcome you back again to Borneo soon. Until we meet again, safe travels always.
Responded December 03, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
Mohamad from Malaysia
Couple
Kinabalu Mountain View
Stayed 1 night in November 2018
Relaxing”
Hotel is beautiful, worth the money. best location.
Reviewed November 30, 2018
Dear Mohamad, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded November 30, 2018
Shangri-La's Tanjung Aru Resort & Spa
8.0
Excellent
JARYONG from South Korea
Family with young children
Tanjung Twin Room with Sea View
Stayed 1 night in November 2018
Perfect choice”
Everything was perfect but costly
Reviewed November 19, 2018
Dear Jaryong, Thank you for sharing this review with us. Your feedback and comments are well noted and we will do our best to meet our guests's expectation. We value your support and friendship.
Responded November 19, 2018
Shangri-La's Tanjung Aru Resort & Spa
8.8
Excellent
Claes from China
Family with young children
Kinabalu Club Mountainview Room
Stayed 4 nights in September 2018
Excellent”
The staff was well trained, helpful and friendly. The manager who oversaw the staff outdoors was especially outgoing and fun. There was one staff who may have been slightly diabled. He was so talkative, my girls loved him. It’s great the hotel would employ someone like that. We upgraded to a room with lounge access, so we were able to enjoy quiet breakfasts with a view, and light snacks/drinks in the afternoon and evening. The gym was excellent, with lots of space and equipment. When we checked out, we stayed at the pool a few extra hours. The shower/lounge area for hotel guests flying out at late hours was exceptional. Clean, spacious and well-attended. The prices for food and drink at the restaurants were high. It was a lovely but somewhat over-priced hotel. The room’s view of Mt Kinabalu was lacking, and I think the social activities offered (esp evening) could have been a bit more.
Reviewed October 07, 2018
Dear Claes, Thank Thank you very much for making us a part of your Borneo adventures. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms!
Responded October 09, 2018
Shangri-La's Tanjung Aru Resort & Spa
7.6
Very good
Christian from Germany
Group
Sea View King Bed
Stayed 1 night in September 2018
Best in town - but for the masses”
There are not too many resort options in Kota Kinabalu and this is apparently the best in town - the name Shangri-La speaks for itself. The grounds are well maintained, but since we stayed in the no yet renovated wing our room was a bit tired. We didn't get the chance to see the newly renovated wing though, who's rooms are offered at a higher price. The staff is very friendly, but probably because of enormous number of guests we had to wait a couple of times longer than we expected.
Reviewed September 27, 2018
Dear Christian, Thank you very much for taking the time to write this review of the resort. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded October 01, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
THAM from Malaysia
Family with young children
Sea View King Bed
Stayed 2 nights in May 2018
Excellent hotel with young children”
Stay 3days 2 night ,everything was great dan staff very friendly dan also room very clean .breakfast last year better during renovation .ours kids so happy because the club and pool .sunset bar good to stay for a beer.
Reviewed June 04, 2018
9.6
Exceptional
Henson from Philippines
Family with young children
Sea View King Bed
Stayed 3 nights in May 2018
Unexpectedly lovely resort”
We loved and enjoyed our stay in the resort. We booked 2 rooms and requested for a connecting one. Checked-in was really great as they did it inside our room! I forgot to get the name of the staff. Service was great. Our kids enjoyed the facilities of the hotel. Most especially the pool with slides! Food was okay since we are not used to Malaysia cuisine. The only downside of the hotel is the beach. I tried to go to the beach and swim but it is a bit rocky and there were a lot of Jellyfish. I even got stung by one. Luckily we did not let the children swim in the beach. We hope they can think of a way how the guest can swim or go for a dip in the beach. Overall, we still enjoyed our stay here and definitely recommend it!
Reviewed May 15, 2018
10.0
Exceptional
steve from Singapore
Couple
Sea View King Bed
Stayed 2 nights in May 2018
A ver special romantic trip”
I have had booked for my honeymoon trip with my wife, and i added a little surprise for her, and yet i was caught into my own surprises, as i did not expect the staffs made so much effort for my special arrangement, and it was pretty short notice for such request. I would definitely plan for another visit by this year again.
Reviewed May 13, 2018
10.0
Exceptional
Pui from Malaysia
Couple
Kinabalu Twin Room with Sea View
Stayed 2 nights in March 2018
Exceptional”
It was a great stay at this resort. The sunset view there was just awesome. The only thing that I have to commend is that the portion at the main restaurant / in house dining is alot. The single portion is enough for 2 persons. Or perhaps it is just me who has low appetite. As I saw on your table informing guest not to waste food, perhaps could consider having small or regular portion for guests to choose would be good. Overall a relaxing stay.
Reviewed March 14, 2018
9.6
Exceptional
Dk from Brunei Darussalam
Family with young children
Twin Sea View
Stayed 2 nights in December 2017
Excellent Resort in Borneo Island”
We love to bring our kids here.. its our 2nd visit to this resort and it has improved alot more... very suitable with young children and friendly staff.. the Seaview side of the hotel has recently been renovated which is great!
Reviewed December 20, 2017
8.8
Excellent
Reza from Singapore
Family with young children
Kinabalu Club Mountainview Room
Stayed 2 nights in December 2017
Good view and amenities”
Everything is good except that the nearest eating place is Lucy's Kitchen which is nearly 1km away. We walked once only. The rest of the time, we took Grab to reach there. You can book a shuttle to some of the islands at a reasonable rate per person. Worth it than going to the jetty by taking the public boat yourself. You can forget about renting snorkeling sets because you are unlikely to find any corals or fish to see. The sea off Manukan Island is filled with rubbish, dead trees and jelly fish during the rainy season. Welcome seafood is a restaurant that you must try if you are at KK. The live seafood variety are humongous and affordable.
Reviewed December 19, 2017
10.0
Exceptional
Zada from Australia
Couple
Sea View King Bed
Stayed 1 night in September 2018
Beautiful view and amazing staff”
We spent our wedding anniversary here and were upgraded to a beautiful suite with wonderful views. The chef prepared a special meal as I have coeliac disease and am lactose intolerant. We had a wonderful anniversary thanks to the generosity of all at Tanjung Ara resort.
Reviewed September 13, 2018
Dear Zada, Thankyou so much for this amazing review of the resort. We are both humbled and honoured! And a big congratulations once again on your wedding anniversary. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded September 14, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.2
Exceptional
Naoya from Singapore
Couple
Stayed 2 nights in August 2018
Excellent except for the quality of other guests”
When we (My girl friend and myself, both are Japanese) arrived here, we had a illusion that here is kind of a colony of Chinese or Japanese families. I guess they accounted for almost 90% in all guests. It feels like I am a little bit biased, but some Chinese children were too noisy and their parents appeared not to stop them. It was distracting. Of course, hotel itself was excellent and our suite room was especially amazing. (Free Moet was prepared when we entered the room!) Needless to say, the view from the room was wonderful. However, if you are Japanese or Chinese who want to be away from your daily life and be relaxed at a romantic resort, then you might feel uncomfortable, or awkward at least to some extent.
Reviewed August 30, 2018
Dear Naoya, Thank you very much for taking the time to write this review of the resort. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded September 03, 2018
Shangri-La's Tanjung Aru Resort & Spa
4.0
Jaehoon from South Korea
Group
Sea View
Stayed 2 nights in August 2018
Very disappointing”
I have never been to five star hotel with this kind of service quality. I checked in at 12pm and got back to the counter to receive room key, but the counter said it will be ready at 2:30. However, it wasn’t ready until 3:45 pm. Staffs did not give me a headsup when the room will be ready, and as a result I have wasted about 2 hours. Staff did not apologized and made an excuse that check-in hours are “after 2pm”, not at 2pm. At Restaurnts, it took about half an hour to get four bottles of beer. Took orders inaccurately and i got diet coke instead of regular coke. Waited About 20 minutes to pay with credit card. Rooms seem old and seems like they need to be renovated.
Reviewed August 16, 2018
Dear Jaehoon, Thank you very much for highlighting this incident to us. Please accept our sincere apologies for the inconvenience this has caused you. We are working on ways to better communicate this clearly and accurately immediately. We also regret to note that our colleagues had failed to provide you with the service that is expected of us. Can you provide us with your room number for this review will be shared with the relevant department and corrective actions will be taken to ensure that this does not happen again in future. We truly appreciate your continued support.
Responded August 16, 2018
Shangri-La's Tanjung Aru Resort & Spa
7.6
Very good
Chelsea from Malaysia
Group
Sea View King Bed
Stayed 4 nights in June 2018
Lovely stay ”
Lovely resort with facilities for the whole family. Crews were helpful and accommodating. Great place to simply chillax and also do various activities. The room itself was a bit dated, but it's cozy and spacious.
Reviewed June 25, 2018
9.2
Exceptional
Jack from United Kingdom
Couple
Sea View
Stayed 1 night in October 2017
Exceptional”
Great facilities staff location etc. The only downside for us (as a couple on their honeymoon) were the literal hundreds of people who came from outside the hotel to see the sunset. I assume member of the public are paying to come in to use the facilities however I feel this number should be limited more strictly. We only stayed that one night (as we asked to move to the Rasa Ria hotel for more seclusion) so am unable to say how frequently this occurs, however when you pay a premium for a private beach and surroundings it would be nice to get that. otherwise the place had excellent food, lovely rooms, Great view and swimming pools. The staff were extremely helpful kind and co-operative. their boat service to the TARP marine park was particularly impressive and reasonably cost efficient. I felt this was important to add as a review as it was not mentioned in any other reviews I had come accross
Reviewed October 15, 2017
9.6
Exceptional
Alan from United Kingdom
Couple
Sea View
Stayed 4 nights in August 2017
Location, rooms and staff ”
The one thing that stood out for us were the staff. Super helpful! For our wedding anniversary they'd arranged a cake and fruit and on the first turn down of our bed placed rose petals in the shape of heart. Considerate gestures makes all the difference. I must mention that it's not really a hotel to go to if you want peace and quiet as it's very busy and at times very noisy particularly at breakfast and dinner and by the pool area. Probably due to the fact it was summer, but I think whenever there's a major holiday in Asia it will be busy. Good news for the hotel but not if you're looking for a romantic holiday. For that I recommend staying in one of the nearby islands. All in all a great hotel, just too manic at times.
Reviewed August 30, 2017
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