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The room is big and comfortable”
Love to stay at this hotel.. the room is big.. have balcony and thank you to the helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..
Dear Adriana, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Nice Room and balcony”
helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..
Dear Adriana, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Full facilities, busy hotel ”
Hotel is more a family hotel, i wouldn't recommend it if you are looking for a quiet beach getaway. There are good activities for children and the hotel organizes an island hopping trip which is quite useful as they have hourly shuttles to the islands.
Dear Sharmin, Thank you so much for wonderful review of the resort! We can't wait to welcome you back again to Borneo soon. Until we meet again, safe travels always.
I don't understand why the check-in staff was entertaining internal hotel staff for some printing transaction, while the waiting queue was so long and busy. At the same time, the two staff were chit-chatting ignoring the long queue ...! I asked for the female staff name but was being rejected.
Dear Cheng, Thank you very much for taking the time to write this review of the resort. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. We appreciate your continued support and friendship.
Room and toilet a bit old but the stay overall is good
Dear Peggy, Thank you very much for taking the time to write this review of the resort. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Great for kids but everything was overpriced”
The resort is fantastic and fun for the kids. The water park was fun and the private beach was nice too. The room is big enough and the staff were very helpful and friendly. But food, drinks and everything are so expensive. RM56 for fried rice is daylight robbery.
Dear Huzaima, Thank you so much for sharing this review with us. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Well worth it as a fun packed getaway”
Shangri-la Tanjung Aru offers a lively atmosphere for a chill and fun in the water vacation with young kids. I like how there is a schedule for certain activities for children or adults to participate. To spend a few days in the vicinity is made well worth it. Staff are friendly in general, and are ready to help.
Dear Nor, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
The hotel was excellent Check in and out time was fast Spent 2night in the hotel and everything was really good Breakfast was ok n alot of choices The kids love the swimming pool The hotel was helpful on arranging our stayed which was originally at kinabalu wings at 1night n seaview at 1 night due to full booked. The staff gave and option to make our booking for 2nights at seaview but have to pay alittle sum which am ok with that.. thanks cause help us alot and dont have to change rooms.. Will definitely come back again
Dear mohamad, Thank you for taking time to share your review with us. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, please know that we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
The place to relax and chill”
Words cannot describe how awesome this resort is. If you intend to stay within the resort, i would recommend that you spend a bit more and opt for the club floor as it offers you access to the club lounge and technically you can save on paying for Hotel Restaurant or in room dining. Large room with good amenities. Great pool, spa and gym facilities.
Dear SITI, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Excellent hotel with young children”
Stay 3days 2 night ,everything was great dan staff very friendly dan also room very clean .breakfast last year better during renovation .ours kids so happy because the club and pool .sunset bar good to stay for a beer.
My all time favourite beach hotel as someone who grew up in kk, and now lives overseas. Love the beautiful artifacts on display, the spacious architectural layout, open airiness, making the most use of the natural sea breeze, without the need of air conditioning. Such a waste to have an over chilled environment when the natural breeze is like a wonderful massage. I prefer a ceiling fan anytime if necessary.
Dear Sin, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Great view bt disappointing service”
To begin with resort has got perfect scenery.Best place for honeymoon n family.Bt was very disappointed with the service as checking in was nt efficient.Reached at 12.35pm n was told to come back aftr 2pm.Came back later n was told room will only b ready aftr 3pm.Was so tired as ours was an early flight n thought cld hv a lil rest in the room b4 we start our day.Ended up went to the mall had our meal n came back to hotel at 6pm(stuck in traffic jam) n was given a ground floor room which had flying insects all over no privacy n noisy.So requested to change room n aftr 3 calls managed to get the room changed.Disappointment did nt end here.Asked for late checkout as our departing flight was in the evening bt staffs kept on saying system down n ask to chk ltr on.Been calling n asking til our departure day bt still gt same answer n system down.Most upsetting part for a 5star rated hotel they did nt even offer any alternatives.They only let us stay til 1pm n we had to find our own solution.
Dear Azlina, Thank you for this timely review. While we strive to delight every guest who walk into our resort, it seems we have failed to do so in this case. Please accept our sincere apologies for these shortfalls. Our resort was experiencing issues with our computer system and were working to restore the system as soon as possible.We sincerely apologise for the inconvenience that this has caused. Thank you for taking the time to point these out to us. We are very grateful for these feedback.
Highly recommended. ”
Highly recommended. The environment of the resort is excellent. It is so chill and relax. Well equipped with different facilities. definitely worth the money.
Dear WING, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
kids love it..wonderful stay
Dear Mohd, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
This shangri-la tanjung aru makes me want to stay amd visit more shagri-la in other location.”
the manager in the restaurant was so polite and accomodating
Unexpectedly lovely resort”
We loved and enjoyed our stay in the resort. We booked 2 rooms and requested for a connecting one. Checked-in was really great as they did it inside our room! I forgot to get the name of the staff. Service was great. Our kids enjoyed the facilities of the hotel. Most especially the pool with slides! Food was okay since we are not used to Malaysia cuisine. The only downside of the hotel is the beach. I tried to go to the beach and swim but it is a bit rocky and there were a lot of Jellyfish. I even got stung by one. Luckily we did not let the children swim in the beach. We hope they can think of a way how the guest can swim or go for a dip in the beach. Overall, we still enjoyed our stay here and definitely recommend it!
A ver special romantic trip”
I have had booked for my honeymoon trip with my wife, and i added a little surprise for her, and yet i was caught into my own surprises, as i did not expect the staffs made so much effort for my special arrangement, and it was pretty short notice for such request. I would definitely plan for another visit by this year again.
It was a great stay at this resort. The sunset view there was just awesome. The only thing that I have to commend is that the portion at the main restaurant / in house dining is alot. The single portion is enough for 2 persons. Or perhaps it is just me who has low appetite. As I saw on your table informing guest not to waste food, perhaps could consider having small or regular portion for guests to choose would be good. Overall a relaxing stay.
Excellent Resort in Borneo Island”
We love to bring our kids here.. its our 2nd visit to this resort and it has improved alot more... very suitable with young children and friendly staff.. the Seaview side of the hotel has recently been renovated which is great!
Good view and amenities”
Everything is good except that the nearest eating place is Lucy's Kitchen which is nearly 1km away. We walked once only. The rest of the time, we took Grab to reach there. You can book a shuttle to some of the islands at a reasonable rate per person. Worth it than going to the jetty by taking the public boat yourself. You can forget about renting snorkeling sets because you are unlikely to find any corals or fish to see. The sea off Manukan Island is filled with rubbish, dead trees and jelly fish during the rainy season. Welcome seafood is a restaurant that you must try if you are at KK. The live seafood variety are humongous and affordable.
Location, rooms and staff ”
The one thing that stood out for us were the staff. Super helpful! For our wedding anniversary they'd arranged a cake and fruit and on the first turn down of our bed placed rose petals in the shape of heart. Considerate gestures makes all the difference. I must mention that it's not really a hotel to go to if you want peace and quiet as it's very busy and at times very noisy particularly at breakfast and dinner and by the pool area. Probably due to the fact it was summer, but I think whenever there's a major holiday in Asia it will be busy. Good news for the hotel but not if you're looking for a romantic holiday. For that I recommend staying in one of the nearby islands. All in all a great hotel, just too manic at times.
The hotel staff were all highly professional in delivering their duties especially in our case of medical emergency during our short stay. The dedicated staff went all the extra miles to deliver maybe even beyond their call of contractual duties. Sincerely appreciate their high quality services rendered throughout our stay . The hotel management and staff truly deserves a high praise from us for job well done.
Best retreat location”
Room is very clean, beautiful, big & spacious. It comes with welcome drink (Champagne)... Lots of facilities like Gym, Pool, Play Ground for kids too... what I love the most is sunset view at the Sunset Bar.. it's so beautiful! Food is good too... I will surely be back again ..
Everything is perfect”
We stayed in a sea view room at Kinabalu Wing. Interior looks fresh and modern. Staffs always clean the room perfectly. Swimmimg pool is big, has mini waterfall, slides and big water bucket... just perfect for me and my children. Breakfast has so many breads options... i love it. Restaurant staffs are very helpful and friendly. It has a private beach, where my children did swimming and kayaking... love it. All the water areas have lifeguards, so I WORRIED FREE... could let the children playing themselves. There is also pingpong game... my family love it. And also marina with private jetty. We went for snorkelling in Manukan Island, and then parasailing and banana boat. All were arranged at the Star Marina office at the hotel. Insyaa Allah, we will come back... we LOVE YOU Shangri-La Tanjung Aru...
Nice and frienly hotel”
Have a wonderful experience with the hotel. was check in on 3.30pm and the room is not ready yet, the front desk girl staff was compliment us with an upgrade to deluxe suite room . The room is gorgeous and excellent view, all things in there is great and comfort is the most. Must talk about the front desk girl staff, An China girl staff who can spoke fluent and excellent English, she is very helpful and hospitality, she even bring us personally to Club while waiting the room to be ready. After the room ready she bring us again to the room. The suite room is located in the new renovated wing call tanjung wing i believed and the room is absolutely great. My sons was very surprise for the big room and the facilities in there. Thanks a lot for the nice arrangement and good services, i believe i will return for the next family trips.
Amazing facilities and activities, beautiful scenery ”
Rooms are not very fancy, but clean and comfortable. Many activities happen inside (Yoga, volley ball, beach side, small water park, sauna, etc.). Breakfast is excellent with many varieties, delicious food, and friendly staff.
Great for Kids and Families ”
This is one of the best hotel that we had stayed. Rooms is well equipped, comfy bed, nice toiletries, fruits... Beautiful gardens with plenty of shade, lovely pool come with a fantastic mini water adventure park for kids, its SUPER !! Nice & clean private beach accommodated with AMAZING sunset !!! We so happy with all the facilities and services.
Absolutely fantastic stay for families with children. ”
+++ Water facilities & Children and Adult Scheduled activities were varied. Best spa experience, Amazing staff and service, Attention to details when it comes to personalised needs. --- Walls are thin, some guests have little social etiquette, checking in queue needs to be more orderly, food is mediocre but expensive.
would definitely stay here again. we have fun at the swimming pool with my son. the sea view is so nice. there were a lot of china tourist . the food at near the swimming pool is not very nice and expensive too. the room i stay is very spacy and comfortable.
Comfortable resort with attentive staff”
The hotel was pleasant and the breakfast in the Kinabalu Club was good and generous. The staff were very helpful. Our room was a little worn and not as nice as we were expecting for the price (and when we returned later in our trip for another stay we had a much nicer room, which confirmed my feeling our first room was not up to standard). However, for just one night it was fine, and the bathroom, view, and comfortable bed were all extremely nice and made up for the slightly shabby furniture and carpet.
Comfortable resort with attentive staff”
We enjoyed our second stay at the Shangri-La Tanjung Aru and particularly the lovely spa which is highly recommended. The food is very good and our room this time was upgraded and was extremely nice. The Kinabalu Club upgrade is also good and made all the difference in our stay as the extensive breakfast and included tea/happy hour was extremely nice.
The stay is great and it build that suited with young children where the kids are having so much fun specially the pool area for kids. Choice of food is abandon with few restaurants. The beach is private and beautiful sunset. Great experience.
Relaxing family stay”
Very relaxing and fantastic amenities. Great gym and pool. Lots of added value with free activities, free wifi and the complimentary evening light snacks and refreshments at the Kinabalu Lounge. The breakfast buffet selection could be improved though.
Old resort with morden facilities ”
Overall I had a nice stay at the Shangri-la. The staff were friendly and informative - check-in was slow but it was perhaps becoz I was after a group check-in. My room is spacious and extremely comfortable- I had everything except the gym, including what the gym doesn't have - jacuzzi with the seaview. There are two private balconies, one with chairs and table, the other with sun beds. However, my private balcony has been intrigued with two people having lunch at the table one day, and a mom and daughter running here for shelter of rain (while I was actually there).
Best Sunset View!”
It was a nice stay, good for traveling with children as they have small water park and golf course. The best part of the stay is the amazing view of the Borneo sunset. Close to the islands for snorkelling.
beautiful Borneo ”
We enjoyed our stay every time we visit. Will never stay in any other hotels. Love the whole outlook and ambiance of the resort with its lush greenery and modern contemporary architecture. Lots to do especially for the kids.
Very wonderful resort”
This is my second time stay in this resort. It is just as good as my first experience. We arrived here very soon because it is so close to the airport. Also, it is close to downtown. Their food is not so good, maybe you can meals in the downtown. The taxi fee is rm30. For ur reference.
Excellent hotel and service ”
We would like to thanks to the all the hotels management & staff have given us perfect service, arrangement and gift for celebrating our 2 years anniversary in the hotel. You have given us a good present after our dinner. Thank you so much and I will be back for soon ... See u again
Great stay with child”
The hotel facilities was good, my kids play happily, especially the staff in cool zone, very helpful, i can drop off my kids to join their activities. very nice. All the time was stay inside the resort. no need to go out. enjoy the days in STARS
Piad much, but amazing experience”
We have requested for a early checkin and I called couple of times as I went with a one year old baby. Still the room was not ready when we went there. However, receptionist requested me to upgrade to kinabalu club room which has access to lounge and gave me a spectacular sea view room. As went with a one year old, we enjoyed in the room much, went to the toddler play area, went to toddler swimming pools. 2.5 of days gone in seconds. Kinabalu is bit away from the reception, swimming pools, hardly few mins but when you are with family, looks bit much. breakfast was awsome with 100s of varieties. If you prefer, lounge also serves breakfast for club room members which is more quite and nice ambience than the carnival-look cafe tatu in the morning. It has everything for everyone's needs. Am more of a jungle lodge person, still I enjoyed everything. If you need a bit quiter and more romantic time, choose the other resort (rasa riya shangrila). There are 100s of activities in the sea, banana boat, diving, island hoping, parasailing etc. Foodwise, we had little bit of issues, as the elders with us (indians) found bit hard for accomodating themselves for other cuisines. However, restaurant manager Mati was so good, he spent time with us. I can write pages about his courstesy, but in sentence, he is an asset!. Chef coco, accomodated our requests and prepared indian food off the menu. Taste was okay, but the hospitality was great. Best of everything is, the view from the room. Even though its expensive, go for sea view rooms and especially club room which give you access to lounge that offers light food and free flowing drink almost all day.
Well-equipped hotel with amazing service!”
Very large hotel with huge grounds to walk around. It is very busy with lots of families and children but there are plenty of activities. The staff were very friendly and accommodating and the rooms were a bit dated but overall very nice. Highly recommended for families but not if you want something a bit quieter.
There is a private pier at the hotel”
I did had an enjoyable stay at this hotel. Especially the sunset view from along the beach side. Quite surprised of the private pier shuttle service from hotel to some nearby islands. Only RM80 for visiting 2 lslands...the hotel provides snorkelling gear reatal services,so no worry if your have no prepare for the lsland visiting;)
Relaxing, enjoyable, children-oriented”
Our family of 4 youngsters enjoyed our stay at the Tanjung Aru esp with the use of the pools, slides and beach. There was quite a number of people during the day but it was quiet and restful at night. There is a shuttle going to the Rasa Ria Orangutan sanctuary - unfortunately it was full 2 days in advance. How many are allowed each day? 10pax per shuttle is too little for the number of guests at the hotel. I was told there was a 30 myr fee for the shuttle which i think is too expensive, as this is the cost of 1 taxi for our whole family. Furthermore, it is a shuttle to the Shangrila Rasa Ria hotel - and guests from the Tanjung Aru should be able to use it for free at least once - considering the amount we spent for the hotel. There are also no shuttles to the city center for shopping. Other than that our stay was good.
One of the most enjoyable hotels so far”
I could say it's one of my enjoyable hotels so far..with the nice swimming pools, Spa, beach view and friendly staff. We have tried the Spa which is very good and comfortable. The buffet is just standard so i would recommend you can try the local restaurant instead. The staff is very friendly and efficient.
Wonderful & pleasant to spend time with family”
The kids like it very much as the room is just within walking distance to beaches, swimming pool & garden. It reflects the true nature that KK is such a wonderful place to be for relaxation, culture & beaches & sunshine.
Perfect for families ”
Love it. Love the water slides, kids club, club evening cocktails for families. Stayed in a couple of shangri la's and they have been consistently treat with hospitAlity. Would definitely recommend the kinabalu club seaview rooms;)
Awesome and relaxing stay”
My experience was great. We had ocean and pool view from our room. Bathroom was awesome with attached bathtub. You can walk within the hotel compound and see beautiful sunset. Not to mention that the sunset bar was awesome and it was located beside the beach. Overall, the stay was fantastic and suitable for honeymoon or just relaxing.
good service, good location, good view, friendly staff, however the cost is quite expensive. unfortunately it does not come with complimentary shuttle to airport, else it will be good. Food is quite expensive.
nice swimming pools and attentive staff.”
it is a great place for children. my kid enjoyed the activities that hotel organized: such as blowpipe training, bird watch and half day ranger at the other Shangri-la. the hotel is only 3 minutes away from Terminal 2 ( air asia at T2 )but it is about 25 minutes away from Termianl 1 ( air malaysia at T1 ).
It's a very beautiful resort with the world famous sunset view! The room is very clean and tidy and staff are very helpful and friendly. It has a very unique lobby and a spacious swimming pool. And the best of all is the sunset view at the Sunset Bar! The view is breath taking and absolutely unforgettable. See for yourself~ Only one thing, it hasn't provided shuttle bus to the town. It would another bonus point to this service if added.
The location is excellent”
The location is very good, it just take about 15 mins from airport to the hotel, and it also quite close the city centre, all the restaurant and famous sights are just nearby. But now the pier of the hotel is replenished now, so if you want to book a tour visiting others island, like sapi, you need to take a taxi to the other hotel, for example sutera pacific , to use their pier, it is so unconvenient to us.
Lovely hotel, great staff and services”
First, we were greeted with a welcome drink upon check-in. And because the hotel was informed that we were there to celebrate our anniversary beforehand. They upgraded us to a seaview room on the top floor. When we entered the room, we found that they used rose petals to write 'happy anniversary' on the bed! In the evening, my spouse surprised me with a bouquet of roses he said the hotel to prepare (when we checked in). After a yummy dinner at the buffet, housekeeping even brought a slice of chocolate cake saying "happy anniversary" to our room. That was really a nice touch. The sunset was stunning, the pool was awesome (wish there were more sunshine though). To add a cherry on top of this vacation, the hotel arranges some free activities for hotel guests in the resort. I joined the 8am yoga class by the sea at the CHI Spa. It was so relaxing.
Typical 5 star hotel , Great Spa!”
We wanted to have a night spent in Sabah with some top spa in a five star hotel and we made it! This hotel offers great spa facility and we have had a relax night there. Also, the breakfast is in top quality that you wont forget!
Great resort, excellent facilities”
A great resort, perfect for young families. The food is excellent and not ridiculously overpriced. Beautiful location with great views of the islands and mountain. Very good service overall, however the level of service at breakfast was not of the same standard as our previous stay here.
Great hotel to stay with family”
We have a pleasent stay at this hotel and wudh we could stsy longer. The hotel room service was great and our room have a lot of facalities such as free laundry service through out our stay. For sure we will come and stay again at this hotel on our next trip to Kota Kinabalu in future.
lovely hotel and service with a smile”
it was a very enjoyable and relaxing stay. hotel is near to city about 10 minutes by taxi. taxi charged rm20 per way. they have a very good buffet breakfast with lots of varieties and a mascot to entertain little children.
Great hotel to relax with kids”
The hotel was great for relaxing with kids. We don't have to go outside of the hotel, but just stay. The hotel has many activities to join, like yoga, kids activities - paper weaving. The most important is my kids love the waterland so much that have to play there everyday.
Friendly staff and great service”
Service was excellent and staff was very friendly. Infinity pool was luxurious. the Chi spa was good but apart from the beach and swimming pool, there isnt anything much to do there. But, you can go to the sister reasort called Shangri-la rasa ria resort, many things related to wildlife there: Canopy walk, orangutan viewing, ATV safari and Jungle tracks were excellent.
Excellent Resort hotel for the family.”
Shangrila... need I say more? Great resort hotel for the family with kids. It's like having a mini water park at your doorstep. We got the room on the ground floor facing the water attractions. The kids mere open the door and jump in. We ended up spending more time within the resort then going around town.
Beautiful resort with great facilities”
an excellent resort well located on the coast at tanjung aru and still close to central kk. an excellent place for young children with great facilities including water slides, pools and kid's club. great choice of food and drink outlets with reasonable prices for a five star resort. the nightly view of the sunset over the abdul rahman island's is spectacular.
A very great hotel and very good services”
My family and I have a nice stays at the resort.The resort is very nice and have a very huge pools. 3 water slides for elder children and adualt, 1 baby water slide for younger children. My 3 kids are all having fun with the water slides. As for the pool, it have a child pool, and a huge pool that is divided into 3 section for children till adualts. Overall, it is a family friendly resort. My whole family love this hotel,beautiful sceneries,nice room and friendly service...extremely excellent! we will be back here again.
Family friendly hotel”
My family and I have a nice stay at the hotel. 3 water slides for elder children and adualt, 1 baby water slide for younger children. My 3 kids are all having fun with the water slides. As for the pool, it have a child pool, and a huge pool that is divided into 3 section for children till adualts. Overall, it is a family friendly resort.
Beautiful infinity pool”
the infinity pool at shangri-la's tanjung aru was beautiful. i also enjoyed the 4 water slides at the kids area. the rooms was what anyone can expect from shangri-la, although we just booked the deluxe room, simple with everything you need for a relaxing stay. food at their buffet restaurant was delicious with a wide array of choices. i like breakfast buffet compared to the dinner buffet options. shangri-la's tanjung aru was 5 minutes away from kota kinabalu international airport so arriving at night is not a problem, taxi is relatively cheap. we only paid myr28 for the taxi ride.
Great service, beautiful hotel`”
our room was upgraded to a reasonable price, and we're able to enjoy the perks that comes with it including the club lounge, the view from the room and the service. it's the perfect getaway, the people are friendly and helpful. it's accessible - airport, city, and neighboring islands are close by. we're able to go to manukan island in just 20-30 minutes.
Unbeated sunset view with lovely environment of a ”
i had some troubles with this hotel as they insisted on the receipt from agoda when the booking was made. i spent around 20 minutes at the lobby just try to find the original emails in my iphone and send the same to the hotel. there are good wifi coverage in the whole hotel area. the breakfast and dinner buffets in tatu cafe are excellent and the price is quite low compared to the spa or room prices. the swimming pool is decent and the long coastal line is ideal for watching sunset. as the time is april, there are lots of mosquitoes in the hotel area and one can hardly stay in the outdoor area for too long.
Nice location ”
Great buffet with a good choice of food on a high quality and fresh. The service was friendly good educated and fast. The overall Hotel after renovation is in a good condition either there is still some roof to fix at the BAR side. A little strange is that the checking procedural has still potential to improve. Like, it is not appropriate to write down all my credit card details when they have taken in a bond from my credit card. Further on, when I cleard the bill, why I need to insist to get back my original CC bond? Irritating was as well for a five stare Hotel that I needed to sign a waiver that I take over all responsibility by using the hotel equipments as well as when they are not in well order.??? This check in procedural deviates from the other Shangrila, how comes?
Great relaxing hotel!”
We had a relaxing time just hanging around the pool. Excellent kids play area and water slides, with many interesting activities planned throughout the day! The hotel staff are friendly and attentive, making our stay very pleasant indeed. Beautiful sunset followed by dinner under the stars, on the beach highly recommended.
Best Weekend Destination”
The resort truly lives up to it's name. Shangrila indeed. A great and romantic place for couples especially the ambiance at night. By day, good recreation for families. Food in outlets are quite pricey though. Rooms clean and love the amount of drinking water provided with compliments by the resort. Staff are nice and accommodating. Looking forward to going back soon!
excellent! will highly recomment it. went there to celebrate a family birthday and they treated us very good. there are also activitied every hour for adults and kids including yoga, taichi cooking classes etc
all great but bad seaview”
great room, great location, great pools, but bad seaview. we opted for seaview room at kinabalu wing to celebrate our anniversary. we were assigned to a room at lobby level. trees have blocked most part of our view. we hardly see the beach nor the pools at this level. bad view aside, we were greeted by anniversary and welcome fruits in the room. nice and clean room. beautiful sunset. romantic beach side dining platform. water park is unique in this region of hotels. great location for recreation and a bit of city shopping. tanjung aru seafood center is less 5 minutes drive. overall are satisfactory, except the room's view. we topped up extra for seaview, but disappointed. advise to top up even more for at least kinabalu club seaview or save for garden/mountain view room.