9.0
Exceptional
/10
(3,790 reviews)See what guests said
See map
8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Embassy of the Philippines 350 m
Embassy of Japan 360 m
Japan Creative Centre 400 m
Asia Ancient Gallery 500 m
Yang Gallery 500 m
Apsara Antiques & Arts 500 m
MAD Museum of Arts and Design Singapore 510 m
Antiques of the Orient 510 m
Marco Anywhere 520 m
Wisma Atria Shopping Mall 520 m
Nearby landmarks
Singapore Botanic Gardens 1.18 km
National Orchid Garden 1.25 km
Orchard Road 1.69 km
Chinatown 3.89 km
Singapore Flyer 4.77 km
Sands Skypark Observation Deck 4.85 km
Cloud Forest 5.37 km
Gardens By The Bay East 5.49 km
Night Safari 10.97 km
Singapore Zoo 11.01 km
Shangri-la Singapore

"The staff in particular was particularly friendly and helpful."

Omer - May 2, 2018

 Shangri-la Singapore
Lobby Shangri-la Singapore
Interior view Shangri-la Singapore
See all 65 photos
Removed from saved list
Free Wi-Fi

Shangri-la Singapore

22 Orange Grove Road, Orchard, Singapore, Singapore, 258350 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
  • 980 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Singapore every 1 minutes on Agoda.com
Value for money8.3
Distance to city center5. Km
Location rating8.4
Nearest airportSingapore Changi Airport (SIN) - Singapore
Distance to airport19.3 km

Rooms available at Shangri-la Singapore

Excellent
Room comfort & quality
9.0
Staycation Offer - Tower Wing Deluxe King
Staycation Offer - Tower Wing Deluxe King
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Tower Wing Grand Suite
Tower Wing Grand Suite
...
  • Room size: 250 m²/2691 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Staycation Offer - Garden Wing Deluxe City King
Staycation Offer - Garden Wing Deluxe City King
...
  • Room size: 50 m²/538 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Staycation Offer - Garden Wing Deluxe Pool King
Staycation Offer - Garden Wing Deluxe Pool King
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Themed Family Suite
Themed Family Suite
...
  • Room size: 72 m²/775 ft²
  • Shower and bathtub
  • 2 single beds and 1 king be...
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Garden Wing Premier Suite
Garden Wing Premier Suite
...
  • Room size: 137 m²/1475 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Valley Wing Shangri-La Suite
Valley Wing Shangri-La Suite
...
  • Shower and bathtub
  • 1 king bed and 2 single bed...
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Tower Wing One-Bedroom Suite
Tower Wing One-Bedroom Suite
...
  • Room size: 88 m²/947 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Tower Wing One-Bedroom Suite
Tower Wing One-Bedroom Suite
...
  • Room size: 82 m²/883 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Horizon Club Junior Suite King
Horizon Club Junior Suite King
...
  • Room size: 67 m²/721 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-la Singapore?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-la Singapore?

Shangri-la Singapore is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250 SGD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-la Singapore also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-la Singapore has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Shangri-la Singapore?

Shangri-la Singapore does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Shangri-la Singapore

  • 8.4
    Excellent

    "Room was well equipped with necessity and amenities."

    Tan

    |

    October 15, 2017

  • 7.6
    Very good

    "Free flow of food drinks/wines/etc at Club horizon."

    SUM

    |

    December 27, 2019

  • 10.0
    Exceptional
    Staff 

    "Horizon Lounge staff provided excellent service!"

    Janet

    |

    August 27, 2019

Property ranking|Compared to 866 Singapore properties
See all rankings
Room comfort score
9.0/10
Service score
9.1/10
Cleanliness score
9.2/10
Couples review score
8.9/10
Better than
97
%
of Singapore properties
Better than
95
%
of Singapore properties
Better than
95
%
of Singapore properties
Better than
95
%
of Singapore properties
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Overall rating:
9.0
Exceptional
3,790 reviews
Cleanliness
9.2
Facilities
9.1
Location
8.4
Read all reviews >
What travelers say they love:
Loved that space out there for a greenery view and feel.
Tan from Singapore
Group
More about Shangri-la Singapore

More about Shangri-la Singapore

Be welcomed by Shangri-la Singapore’s Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 hectares of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles.

A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by. All rooms exude an atmosphere of total peace and harmony that feature thoughtful amenities to ensure an unparalleled sense of comfort for the guests. Shangri-la Singapore is your one-stop destination for quality hotel accommodations in Singapore.

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Most talked about facilities

Food & Dining
49 mentions
Breakfast
37 mentions
Swimming Pool
33 mentions
Housekeeping
22 mentions

What they offer

9.6
Exceptional

"For my stay on this occasion, everything was perfect."

David

|

December 10, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Vegetarian
Gluten-free

Restaurants on site

The Line
No additional information available
Waterfall Ristorante Italiano
Cuisine:Italian
Menu:Buffet, A-la-carte
Shang Palace
Cuisine:Chinese
The Rose Veranda
No additional information available
ShopHouse by Shangri-La
No additional information available
NAMI Restaurant and Bar
Cuisine:Japanese
Menu:Buffet
Lobby Lounge at Shangri-La
Cuisine:Singaporean
Menu:Buffet, A-la-carte
Show more

Nearby restaurants

American cuisine
American cuisine
The Line
70 m American, Asian, Chinese
Tony Roma's
510 m American, Barbecue, Soups
Black Angus Steakhouse
600 m American, Bar, Steakhouse
Asian cuisine
Asian cuisine
Rose Veranda
120 m Asian, Chinese, Japanese
Nadaman Japanese Restaurant
120 m Asian, Japanese, Sushi
Hua Ting Chinese Restaurant
500 m Asian, Chinese
Chinese cuisine
Chinese cuisine
The Magic of Chongqing Hot Pot
600 m Chinese
Kam Boat Chinese Cuisine
620 m Chinese
The 2nd Floor
780 m Chinese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Shangri-la Singapore from real guests

Overall rating
9.0
Exceptional
From 3790 reviews
9.3Cleanliness
9.3Facilities
9.3Service
Agoda Reviews (1160)Booking.com Reviews (2630)
Rating via Agoda8.8
/
10
Cleanliness9.2
Facilities9.1
Location8.4
Room comfort and quality9.0
Service9.1
Value for money8.3
High score for Singapore
Rating
9+ Exceptional (365)
8-9 Excellent (163)
7-8 Very Good (117)
6-7 Good (46)
<6 Below Expectation (40)
Time of the year
Mar - May (150)
Jun - Aug (182)
Sep - Nov (194)
Dec - Feb (205)
Don't miss out!Users are booking a place in Singapore every 1 minutes on Agoda.com
All guests (1160)
All room types
All languages

Show reviews that mention 

Showing 731 verified guest comments
12345
9.6
Exceptional
David from Thailand
Business traveler
Tower Wing Deluxe King Room
Stayed 2 nights in December 2019

Shangri La defines Perfection”

There are a good number of top quality, 5-star, hotels in Singapore. However, if one had to pick the top one then it would, imho, be the Shangri La. For my stay on this occasion, everything was perfect. The staff were not only helpful, they went out of their way to deliver service beyond what one would expect. The room was spotlessly clean and every attention to detail provided for. The Christmas decorations were splendid. When world leaders come to Singapore they usually stay here and it is easy to see why. I usually take a holiday to Hong Kong in December and stay at the Island Shangri La (imho the best city hotel in Asia) but this year, with the troubles, I chose Singapore instead. If I had one item on my wish list (for Shangri La Singapore), it would be for a venue like the Lobster Bar and Grill to be added (which has a great vibe to it at Island Shangri La)

Reviewed December 10, 2019

Dear David, Thank you for taking the time to share your experience with us, and it has been a pleasure to hear that you had a splendid time with us here in Singapore. I am delighted that the team was able to provide and showcase our signature Asian hospitality that you experienced each time during your stay at our sister property in Hong Kong. The next time you are in Singapore, it would be wonderful if you could experience Origin Grill and Origin Bar, offering fresh authentic flavours with sustainably-sourced ingredients, and the hotel's signature bar with excellent cocktails and amazing vibes with a live band on Fridays and Saturdays. It would be a delight to have you back in Singapore with us at the Shangri-La Hotel, Singapore! Warm regards, Tane Picken General Manager

Responded January 08, 2020
Shangri-la Singapore
10.0
Exceptional
Joshua from Australia
Couple
Stayed 2 nights in June 2012

This hotel gives Decadent a whole new meaning!”

Location, Service, Food & Beverages, Helpful Friendly Staff, Great Rooms

when we arrived at shangri-la we weren't really expecting anything too over the top as we had not heard much about the hotel or hotel chain before. the check-in service was fast and very smooth. we went to find the room but had a little trouble, so we asked one of the staff if he could help. he took us to our door and made sure everything was ok and if we needed anything. it was only after calling the reception to ask about the horizon club benifits and the location of the club lounge, that we found out our room was upgraded to valley wing deluxe. from the point we were made feel so special by the staff in the valley wing. the complimentary breakfast, the hor dourves and beverages are amazing. valley wing at shangri-la serve the best singapore sling, much better than any others i have tried. the rooms are very comfortable nice big bed, electronic everything, high-tech entertainment system, mood lighting and very clean. shangri-la has definatly taken the crown for best hotel in singapore in my books and that is out of alot of heavy hitting luxury hotels.

Reviewed July 11, 2012
9.3
Exceptional
Lucie from Canada
Couple
Stayed 3 nights in November 2008

Shangi-la Hotel Singapore”

Beautiful hotel, great amenities, super service
food and drinks extremely expensive

The Shangri-la Hotel in Singapore is absolutely beautiful, large and well appointed. Our room was very comfortable and clean and we were very pleased to have a lovely balcony where we could sit and relax with a glass of wine after a busy day touring the city. The lobby of the hotel is impressive and reminds one of days gone by when beauty and grace was more often on display. The service was top notch from the moment you step out of the car in the driveway. In addition, all staff is courteous and dressed to the nines. The location was perfect for us with a short walk to the major shopping district on Orchard Road. The only draw-back from our point of view was the price of food and drink in the hotel, but we did not let that take away from the fine experience we had at the Shangri-la.

Reviewed November 19, 2008
9.2
Exceptional
Nurulhuda from Singapore
Family with young children
Stayed 1 night in December 2017

Exceptional family staycation”

Upon arrival, the charismatic doorman was quick to greet us and assisted us with our heavy double stroller. Check-in was a breeze with an affable guest officer named Shawn. In fact, we encountered top notch service from every staff at Shangri La Singapore. The facilities were excellent - bedroom was tastefully designed and spacious. Twin daughters loved to play at the cosy daybed with a fantastic skyline view (by Singapore's standard). Daybed was easily converted into their bed at night. We had loads of fun at the swimming pool - appreciated the kids pool and warm jacuzzi. Very visible indicators of different pool depths - good for a cautious patron like me! In-room dining breakfast was fuss-free, tasty and adequate. Looking forward to the launch of the Buds club. We will definitely return to continue making lovely memories at Shangri La. Thank you very much for the lovely stay.

Reviewed December 28, 2017

Dear Nurulhuda Thank you for sharing this positive review with us. We are glad that you had an overall positive experience and had a great time with us. Thank you once again for your compliments and we look forward to welcoming you back soon. Best regards, Xavier Pougnard Hotel Manager

Responded February 21, 2018
Shangri-la Singapore
9.7
Exceptional
Tan from United Kingdom
Business traveler
Stayed 4 nights in September 2012

fantastic hotel”

comfort & service

I always come back to the Shangri La whenever I visit Singapore. Its like coming home. The service at the Shangri La is impeccable, the food is good, the rooms are comfortable and getting in and out of the hotel is easy. There is also a shuttle that takes one out of the hotel to main shopping areas at very close frequency. Its a value for money hotel and I would highly recommend it to anybody both for business and for holidays if one can afford it.

Reviewed September 24, 2012
9.2
Exceptional
Goh from Singapore
Family with young children
Garden Wing Deluxe Pool King
Stayed 1 night in January 2021

Truly a staycation”

Went with hubby and two children (aged 3+ and 1+), for a night's stay. Read up several reviews and decided to go with Shangri-la as many reviewed their stay at Shangri-la to be a true staycation, which I agree so too! It is a kids friendly hotel - welcome pack given to kiddos consisting of coloring book + coloring pencil, cookies, masks. Baby cot, baby bed, kids step-stool, kids bathroom shoes, all available at request. The deluxe room is rather big and there were space for 4 of us to move around. Loved our time there!

Reviewed January 24, 2021

Dear Goh, Thank you for your lovely review, it was a pleasure reading the compliments! We're so glad that the family was able to rest, relax and spend quality time together in our sanctuary in the heart of the city. We look forward to have the family back again for another lovely stay. Warm regards, Tane Picken General Manager

Responded January 27, 2021
Shangri-la Singapore
9.3
Exceptional
Pauline from United Kingdom
Couple
Stayed 3 nights in October 2015

Superb Hotel”

The staff were friendly and knowledgable, the location was great and the food in the restaurant was superb.

We couldn't fault the hotel, it was one of the best we have stayed in. Our room had fantastic views overlooking the river, the staff were friendly and helpful and very professional. The only problem we had was water dripping from the ceiling in the bedroom due to the air conditioning which caused a wet carpet. However the staff were very quick to sort it out and we could have changed rooms but loved the position of the room. We had one of their magnificent buffets one evening which was excellent. We would definately return and went onto stay at the Shangri-La in Singapore which was equally as good.

Reviewed November 01, 2015
10.0
Exceptional
Victoria from United Kingdom
Family with young children
Stayed 3 nights in October 2008

Shangri-La heaven”

Ticked all the boxes of a 5 star establishment. Plus very central location, good lunch buffet and a pretty pool with lots of plant/wildlife.
None

Our stay at the Shangri-La was a dream from start to finish. Only booked the day before our arrival but our room in the Garden Wing was ready when we arrived at 9 am with two small tired children in tow. We were also allowed to keep the room until 5 pm on day of departure - again to give our baby a sleep before the flight, at no extra charge. The room was spacious and clean and the bed was extremely comfy. The staff were exceptionally friendly, helpful and efficient and a return visit is our no.1 priority. The hotel is only 5 minutes walk from the main shopping area of Orchard Road and Little India, Chinatown and Arab Street each all less than a S$10 taxi ride away.

Reviewed October 25, 2008
10.0
Exceptional
BRYAN from Australia
Family with young children
Stayed 4 nights in July 2012

Simply the Best”

The people and the service

I travelled to singapore with my 5 year old son. The Shangri La was without exception, the best hotel I have ever stayed in, and I have been to Singapore over 30 times and stayed in many hotels. From the time we arrived to the time we left. Everything was perfect! I must thank the girls at reception in the Garden Wing. They were very helpful. My son loved them and cant wait to come back again. The staff and service is what makes a hotel great and the people working there were fantastic. Thankyou!

Reviewed August 02, 2012
10.0
Exceptional
BRYAN from Australia
Family with young children
Stayed 4 nights in July 2012

The best you can get! fantatic in every way”

the whole package! The service and staff are the best bar none!

I travelled to singapore with my 5 year old son. The Shangri La was without exception, the best hotel I have ever stayed in, and I have been to Singapore over 30 times and stayed in many hotels. From the time we arrived to the time we left. Everything was perfect! I must thank the girls at reception in the Garden Wing. They were very helpful. My son loved them and cant wait to come back again. The staff and service is what makes a hotel great and the people working there were fantastic. Thankyou!

Reviewed August 02, 2012
10.0
Exceptional
BRYAN from Australia
Family with young children
Stayed 1 night in July 2012

Simple Awesome!”

The Staff

I travelled to singapore with my 5 year old son. The Shangri La was without exception, the best hotel I have ever stayed in, and I have been to Singapore over 30 times and stayed in many hotels. From the time we arrived to the time we left. Everything was perfect! I must thank the girls at reception in the Garden Wing. They were very helpful. My son loved them and cant wait to come back again. The staff and service is what makes a hotel great and the people working there were fantastic. Thankyou!

Reviewed August 02, 2012
10.0
Exceptional
BRYAN from Australia
Family with young children
Stayed 2 nights in July 2012

Singapore's Best”

Everything is fantastic!

i travelled to singapore with my 5 year old son. the shangri la was without exception, the best hotel i have ever stayed in, and i have been to singapore over 30 times and stayed in many hotels. from the time we arrived to the time we left. everything was perfect! i must thank the girls at reception in the garden wing. they were very helpful. my son loved them and cant wait to come back again. the staff and service is what makes a hotel great and the people working there were fantastic. thankyou!

Reviewed August 02, 2012
9.7
Exceptional
Diana from Hong Kong
Family with young children
Stayed 4 nights in February 2010

our stay with our 3yr old girl”

friendly staff, great butler services, room is in good size
TV is OLD!! not a Plasma or LCD. ITs one of those OLD OLD bulky tv

We went to Singapore with our 3year old daughter for our Chinese New Year Holiday. We had a great stay at the hotel! The overall experience is wonderful, the staff are very helpful. They are very detail oriented. We were contacted by the hotel before our arrive date to make sure all of out special needs are met. I asked them to provide a bottle sterilizer and a stepping stool for my daughter. When we arrived at the room, the botther sterilizer was just washed very clean and new and the stool is ready in our bathroom! Also, because my duaghter can't really stay in heat, sleeps quite early, so we couldn't really go to those outdoor food centers for all those great singapore food. So we asked the Concierge for a special request for them to run down to Newton Food Center for us to buy some nice food back for us. They did not take any extra charge from us, instead, they only asked us to pay for the taxi fee and what we ordered. We really loved that! So we were able to enjoy our chilli crab in our hotel room at night! Oh, also, they cusomter service also offered us if we would like to go to sentosa's new casino, they have babysitters available too to look after our little girl! Which this was not listed in the hotel service in Shangri-la's website. So, greatly recommend for those families who has young toddlers and can't run out at night or in the afternoon as freely as we would like to. These people can be freat help for you!

Reviewed March 01, 2010
9.7
Exceptional
Susan from Australia
Couple
Stayed 4 nights in July 2013

Fantastic service”

The rooms are comfortable, the staff amiable and attentive, and the hotel amenities of a high standard

We were automatically upgraded to a garden room, which was much larger than the one we had booked. There was a misunderstanding with my Agoda booking - I had inadvertently booked for one person rather than two and the hotel was asking me to pay 40 dollars more per night for the room. I rang Agoda to try to sort it out and got no help so I went downstairs to talk to the staff at the front desk. They were wonderfully helpful and we came to a compromise whereby we paid for our breakfast, but no increase in room costs and all was sorted out amiably. I couldn't have been happier with the way we were treated. The hotel was wonderful and the staff helpful and very nice to deal with. The room was comfortable and spacious. Thank you Shangri-la for a very enjoyable stay.

Reviewed August 01, 2013
9.3
Exceptional
Tan from United Kingdom
Solo traveler
Stayed 1 night in July 2012

very comfortable and cosy hotel”

service

The Shangri La is a very classy and comfortable hotel I was in the Valley Wing and everything about it is like being at home. The bed is inviting, the decor flawless, the food excellent and there is a free flow of excellent champgne throughout the afternoon. The hotel is not far from the shopping street of Orchard Road and there is a free shuttle running between hotel and Orchard every 20 minutes or so. I will definitely stay in the hotel again on my next trip.

Reviewed August 01, 2012
9.7
Exceptional
Glenn from Australia
Family with teens
Stayed 7 nights in October 2007

Most Pleasing”

I have travelled and explored extensively throughout South East Asia with my family over the last 15 years. We have stayed in many Hotels and some hovels boasting to be Hotels. But, the stay at the Shangri-la has been by far the best I have ever encountered. From the minute we walked through the doors I got the feeling that we were part of the family. So much so I have planned a return stay in April 2008. The room was breathtaking only to be complemented by the view from the windows over looking Singapore.

Reviewed November 13, 2007
9.0
Exceptional
Jackie from New Zealand
Business traveler
Stayed 2 nights in August 2012

Great and Comfortable Hotel”

Good Location, Good Services, Great Attention to Details

The stay was pleasant and enjoyable. You feel save and well looked after at the hotel. The facilities are newly renovated which provides a sense of modern luxury, yet remaining the oriental touch. The staff are great and helpful, it shows great training from the hotel and the factor of getting the right people to work for them. Shangri-La Singapore Hotel is a hotel that I would recommend to my friends.

Reviewed August 21, 2012
9.3
Exceptional
Mark from United States
Solo traveler
Stayed 1 night in November 2008

An Oasis in Singapore”

Pool and health club were great as were the rooms.

The Shangri-la Singapore is an oasis in the city. The hotel is immaculately maintained and the staff is very helpful. I needed a late check out due to my return flight and they let me stay in the room until 3:00 at no additional charge. My room, was a bit on the small side but very well appointed and had a great view of the park across from the main entrance.

Reviewed November 26, 2008
10.0
Exceptional
Frances from United States
Couple
Horizon Club Deluxe King
Stayed 4 nights in September 2019

5 days 4 nights visit”

We want to take this opportunity to express our thanks to the staff at Shangri-la Singapore. Our stay was one of the best experience we've had, especially all the support the staff provided. We stayed on the 21 st floor room 2108 (Horizon Club Level), and alternated our breakfast selection from the First floor buffet, and the breakfast served on the 24 th floor Horizon club, both provided some of the best food available.

Reviewed September 14, 2019

Dear Frances, Thank you for staying with us at Shangri-La Hotel, Singapore and thank you for your kind words! It's indeed heartwarming to hear that you had an amazing stay and that the team had ensured you had a wonderful experience here in Singapore. We look forward to having you with us again for yet more delightful experiences with us at Shangri-La Hotel, Singapore. Warm regards, Tane Picken General Manager

Responded September 19, 2019
Shangri-la Singapore
8.8
Excellent
Chan from Singapore
Group
Stayed 1 night in January 2017

Beautiful, grand hotel”

As usual, Shangri - La makes us feel welcome every time we stay at their hotel. This time, we upgraded to their suite, which includes a HUGE outdoor patio, inclusive of a private hot jacuzzi tub, BBQ Pit, lots of outdoor seating area. Inside, there was a kitchenette, living area & a big bedroom with a walk in closet. We were not aware that their Main lobby was under renovation at the time we stayed there. It could be my mistake as I may had missed the fine print. But it was disappointing. The Main lobby was beautiful & we were there hoping to immerse in the feeling of their hotel lobby especially for Lunar New Year. Anyway, besides this, Shangri-la staff & service are great & we would love to go back again. One thing, for the suite that we had gotten, it would have been nice to have complimentary mini bar thou.

Reviewed June 09, 2017
12345
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