Shangri-la Singapore
Tower Wing Deluxe Double - Room plan Shangri-la Singapore
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Interior view Shangri-la Singapore
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8.8
Excellent
23.1% this month
/10
(935 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • Embassy of the Philippines350 m
  • Embassy of Japan360 m
  • Japan Creative Centre400 m
  • Asia Ancient Gallery500 m
  • Yang Gallery500 m
  • Apsara Antiques & Arts500 m
  • MAD Museum of Arts and Design Singapore510 m
  • Antiques of the Orient510 m
  • Marco Anywhere520 m
  • Wisma Atria Shopping Mall520 m
  • Free Wi-Fi

    Shangri-la Singapore

    22 Orange Grove Road, Orchard, Singapore, Singapore, 258350 - See map
    "The staff were exceptional and very friendly, especially the staff in the executive club."
    John - September 27, 2018
    Exceptional reputation
    Recommended by 98% of guests
    Exceptional cleanliness
    9.2 rating for cleanliness
    • 980 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Sauna

    This property is in high demand!

    Booked 31 times | 10 travelers are looking at this property right now

    Property ranking|Compared to 1,299 Singapore properties
    See all rankings
    Room comfort score
    9.0/10
    Couples review score
    9.0/10
    Service score
    9.1/10
    Cleanliness score
    9.2/10
    Better than
    98
    %
    of Singapore properties
    Better than
    98
    %
    of Singapore properties
    Better than
    97
    %
    of Singapore properties
    Better than
    97
    %
    of Singapore properties
    Value for money8.3
    Distance to city center5. Km
    Location rating8.4
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport18.8 km

    Rooms available at Shangri-la Singapore

    9.0
    Excellent
    Room comfort & quality
    Tower Wing Grand Suite
    Tower Wing Grand Suite
    ...
    • Room size: 250 m²/2691 ft²
    • Shower
    • 1 king bed
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    Junior Suite
    Junior Suite
    ...
    • Room size: 67 m²/721 ft²
    • City view
    • 2 single beds or 1 double b...
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    Garden Wing Deluxe Pool View Double
    Garden Wing Deluxe Pool View Double
    ...
    • Room size: 50 m²/538 ft²
    • Pool view
    • 2 single beds or 1 double b...
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    Tower Suite with King Bed
    Tower Suite with King Bed
    ...
    • Room size: 82 m²/883 ft²
    • City view
    • 1 king bed
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    Garden Wing Deluxe City View Double
    Garden Wing Deluxe City View Double
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    1-Bedroom Garden Wing Suite
    1-Bedroom Garden Wing Suite
    ...
    • Room size: 88 m²/947 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Themed Family Suite
    Themed Family Suite
    ...
    • Room size: 72 m²/775 ft²
    • Shower and bathtub
    • 2 single beds and 1 king be...
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    Horizon Club Deluxe
    Horizon Club Deluxe
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
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    Garden Wing Premier Suite
    Garden Wing Premier Suite
    ...
    • Room size: 137 m²/1475 ft²
    • Balcony/terrace
    • 1 king bed
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    Tower Wing Deluxe Double
    Tower Wing Deluxe Double
    ...
    • Room size: 38 m²/409 ft²
    • Balcony/terrace
    • 2 single beds or 1 king bed...
    Enter dates to see prices

    What people love about Shangri-la Singapore

    • 10.0
      Exceptional
      Staff 

      "Great service and facilities!"

      Tracy

      |

      December 30, 2016

    • 8.4
      Excellent
      Staff 

      "The lady staff was very helpful and really good service."

      Tan

      |

      October 15, 2017

    • 9.2
      Exceptional
      Staff 

      "The staff in particular was particularly friendly and helpful."

      Omer

      |

      May 2, 2018

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    More about Shangri-la Singapore

    More about Shangri-la Singapore

    9.2
    Exceptional

    "Excellent service."

    Sin Y.

    |

    December 7, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "The hotel was perfect."

    nazreen C.

    |

    January 2, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    The Line
    70 m American, Asian, Chinese
    Tony Roma's
    510 m American, Barbecue, Soups
    Black Angus Steakhouse
    600 m American, Bar, Steakhouse
    Asian cuisine
    Asian cuisine
    Rose Veranda
    120 m Asian, Chinese, Japanese
    Nadaman Japanese Restaurant
    120 m Asian, Japanese, Sushi
    Hua Ting Chinese Restaurant
    500 m Asian, Chinese
    Chinese cuisine
    Chinese cuisine
    The Magic of Chongqing Hot Pot
    600 m Chinese
    Kam Boat Chinese Cuisine
    620 m Chinese
    The 2nd Floor
    780 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

    Show less

    Reviews of Shangri-la Singapore from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (935)Booking.com Reviews (2264)
    8.8
    /
    10
    Excellent
    23.1% this month
    Cleanliness9.2
    Facilities9.2
    Location8.4
    Room comfort and quality9.0
    Service9.1
    Value for money8.3
    Rating
    9+ Exceptional (317)
    8-9 Excellent (156)
    7-8 Very Good (111)
    6-7 Good (43)
    <6 Below Expectation (38)
    Time of the year
    Mar - May (145)
    Jun - Aug (175)
    Sep - Nov (157)
    Dec - Feb (188)
    All languages
    All guests (935)
    All room types

    Show reviews that mention 

    Showing 665 verified guest comments
    12345
    9.2
    Exceptional
    Troy from Taiwan
    Business traveler
    Horizon Club Deluxe
    Stayed 3 nights in April 2019

    Property was amazing”

    The area is a little out of the way. You need to walk through Orchard Towers (for those of you that know what that is... for those that do not... it is thone place in Singapore that is undesirable).

    Reviewed May 17, 2019

    Dear Troy, Thank you for taking the time to share your review with us. It is truly heartening to know that you had a wonderful stay with us, and we do hope that the location of our property provided some respite away from the bustling city. The team and I look forward to having you with us again. Best regards, Tane Picken General Manager

    Responded July 18, 2019
    Shangri-la Singapore
    7.6
    Very good
    Phing from Indonesia
    Business traveler
    Stayed 2 nights in July 2019

    Good property but questionable food hygiene”

    The facility is superb after renovation. However i had a food poisoning episode 3 hours after dining in the nami restaurant. As a hotel owner myself, i feel the responds from the night duty manager is adequate but not from the assistant front office manager who called the next morning, somewhat questioning my food poisoning by saying "we didnt have any other food poisoning complains from other guests last night". No other initiatives were made until i checked out other than, again the night duty manager who presents herself during my check out, so a full star rating for her, handling the episodes.

    Reviewed July 08, 2019

    Dear Phing, Thank you for staying with us at Shangri-La Hotel, Singapore. I am glad to hear that you loved our property grounds, with the newly refurbished Tower Wing lobby. However, I am sorry that you had such an experience with us, and I do hope that you are better. We take cases like this very seriously, and I am glad that our night duty manager was able to provide support in whatever way we could.The team will be looking into our current processes, to ensure that we can prevent such cases like this from occurring again. I do hope that this incident will not deter you from staying with us again, and we look forward to having you back with us. Best regards, Tane Picken General Manager

    Responded July 18, 2019
    Shangri-la Singapore
    9.2
    Exceptional
    Ng from Singapore
    Family with young children
    Garden Wing Deluxe Pool King
    Stayed 2 nights in June 2019

    Great Staycation Hotel”

    It is an excellent urban retreat staycation with five-star services, amenities and resort atmosphere. This hotel is excellent for family with kids. My niece with her kids visited me during the day and she has her kids stay in the buds kids club while both of us catch-up and enjoyed our "care-free" time together in the sauna/steam bath and Jacuzzi. My daughter has enjoyed having the 24 hours gym as she love having her midnight exercise in the gym quiet environment. As for the food, we enjoyed the Shang Palace Chinese restaurant yummy dishes and thumb-up for the restaurant manager, Teresa, for her recommendations. So far this is the best staycation hotel which i have enjoyed the most as i work hard and play harder to enjoy my life (^-^) I will definitely recommend without hesitation and will be back for my next staycation soon ...

    Reviewed June 28, 2019

    Dear Ng, Thank you for sharing your experience with us, and we're glad that you had an enjoyable staycation with us. The hotel is definitely a sanctuary for families, with many activities for children and parents alike. Chef Mok from Shang Palace also creates amazing dishes that constantly pleases, we're glad that you had a lovely meal there. We look forward to having you back again for more getaways within our sunny island. Best regards, Tane Picken General Manager

    Responded July 01, 2019
    Shangri-la Singapore
    8.0
    Excellent
    Vinh from Vietnam
    Business traveler
    Stayed 3 nights in July 2019

    Very good”

    Breakfast not good

    Reviewed July 17, 2019

    Dear Vinh, Thank you for choosing to stay at Shangri-La Hotel, Singapore and we are greatly appreciative of your feedback. We are sorry to hear that our breakfast did not meet your expectations. Please rest assured that we will be working with our culinary department to ensure that all guests have a delightful experience with us. We do hope that you will choose to stay with us again, and we look forward to having you back. Best regards, Tane Picken General Manager

    Responded July 18, 2019
    Shangri-la Singapore
    9.2
    Exceptional
    Johnathan from United Kingdom
    Couple
    Garden Wing Deluxe City View Double
    Stayed 2 nights in September 2018

    Busy hotel”

    My stay at the Shangri-la was during the Formula 1 weekend during September. We stayed here for 3 nights and were not sure what to expect, as we knew the hotel was going to be busy for the F1 race weekend. Check-in was efficient, though rooms were not read. We were invited for a complimentary drink at the lounge until our room was ready. This was a nice gesture, though we were only given 5 minutes to sit at a table here as the seats were reserved and we were told we would need to move. The communication here could have been much kinder with the understanding that we were only sat there as our room was still not ready (one hour and a half after check-in time opened). The room was an average size and the decor a little dated but was fine. The breakfast spear was excellent, but make sure you visit the large kitchen and not the one near the pool. The pool area was great. Location a little far from the nearest metro station (20 minute walk).

    Reviewed April 01, 2019
    10.0
    Exceptional
    Richard from Canada
    Family with young children
    Junior Suite
    Stayed 4 nights in September 2018

    Perfect for hide away with baby”

    Club staff were so amazing - very friendly Can only be in club for half the time during evening cocktails if you have children - a little disappointing as they also ask you to sit in children’s area so if cornered off anyway? Food spectacular

    Reviewed January 13, 2019

    Dear Richard, Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent visit with us and appreciate your compliments about our hospitality and dining selections at the Horizon Club Lounge. We certainly look forward to welcoming you back again soon. Best regards, Bipan Kapur General Manager

    Responded February 13, 2019
    Shangri-la Singapore
    8.8
    Excellent
    Lin from Singapore
    Family with young children
    Garden Wing Deluxe City King
    Stayed 2 nights in December 2018

    Excellent service and facilities”

    The hotel is highly recommended for families with young children as the facilities like pool, indoor playground and designated family dining area at the line are customised for the families. The staff are friendly and helpful as well. They try their best to fulfil all request

    Reviewed December 26, 2018

    Dear Lin, Thank you for sharing choosing us as your preferred hotel each time you land in Singapore. We are glad that you had an overall positive experience in our hotel and especially enjoyed the family facilities and offerings we have here at Shangri-La Hotel, Singapore. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Best regards, Bipan Kapur General Manager

    Responded February 13, 2019
    Shangri-la Singapore
    9.6
    Exceptional
    Shahrizan from Singapore
    Family with young children
    Stayed 1 night in September 2018

    Great staycation”

    Welcoming staff with great service sense. Very proactive in making our stay great. Great room and water pressure. Excellent food at the Line. Heated pool is great, with large areas for small kids (0.45/.5m depth).

    Reviewed October 01, 2018

    Dear Shahrizan, Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent visit with us, and appreciate your compliments about our hospitality, rooms and breakfast offerings at The Line. We certainly look forward to welcoming you back again soon. Best regards, Bipan Kapur General Manager

    Responded October 02, 2018
    Shangri-la Singapore
    9.6
    Exceptional
    John from United States
    Couple
    Horizon Club Deluxe
    Stayed 3 nights in September 2018

    Wonderful experience !”

    My wife and I spent our 25th wedding anniversary there, and the service was beyond my expectations. The staff were exceptional and very friendly, especially the staff in the executive club. We had a marvelous time and would recommend it without hesitation!

    Reviewed September 27, 2018

    Dear John. Thank you for taking the time to share this review with us. We are delighted to be the choice of accommodation for the special occasion with your wife and appreciate your compliments about our hospitality, especially the attentive service delivered by the team in the Horizon Club. We certainly look forward to welcoming you back again soon. Best regards, Bipan Kapur General Manager

    Responded September 27, 2018
    Shangri-la Singapore
    9.6
    Exceptional
    Ann from Singapore
    Family with young children
    Tower Room Deluxe Wing
    Stayed 1 night in September 2018

    Exceptional”

    Great choice for staycation. Unlimited playtime is a MUST for child at BUD by Shangri-la. Rooms was great, bed was good. Came with a Nespresso machine, Love it. Staff are friendly. Housekeeping is fast when request for things. Is expensive to dine at the hotel. But again is 5 stars so... Had laksa twice once we paid for it at lunch $24++ and the Dried Beancurd is really salty. Once during Breakfast, same problem and the meat ball too was salty. Breakfast spread was really good. Wide variety of choices. I am sure there is something that suits you.

    Reviewed September 08, 2018

    Dear Ann, Thank you for sharing this review with us. We are glad that you had an overall positive experience in our hotel and especially enjoyed the family facilities and offerings we have here at Shangri-La Hotel, Singapore. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Best regards, Bipan Kapur General Manager

    Responded September 11, 2018
    Shangri-la Singapore
    7.6
    Very good
    Josephine from Philippines
    Family with young children
    Stayed 1 night in April 2019

    Disappointed with one restaurant crew at the Line”

    Everything's good from the room, the hotel amenities and all the kids' entertainment until on our last night, we were served by one quite grumpy server at The Line. My 3 year old son fell asleep just right after I placed our food order. I asked if we can move table where I can lay my son down while I eat my dinner and that wasn't received nicely by the server named Ja Min. She said she had to check because the tables are all reserved and she said this with a grumpy look on her face, the same grumpy face she welcomed us with when we first arrived. As I have no choice but to pick my son sleeping on the chair with his head docked on the table or he'll fall, I got up and placed my son on the couch across an empty table. Ja Min started to reset the table across where my son is and I said, so are we ok now moving to this table?...Ja Min with a smirked on her face and a grumpy tone said, "yes because you already put your son here!"...very disrespectful, very un-accommodating of a child's need

    Reviewed April 16, 2019

    Dear Josephine, Thank you for taking the time to share your experience with us. I am glad that you enjoyed our facilities, with our newly refurbished Tower Wing rooms and exciting kids' activities. It is indeed a sanctuary for families. I do regret that you had an unpleasant time at The Line on your last night with us. The hotel takes great pride in delivering exceptional experiences to our guests and it is disappointing that this was not delivered. Please rest assured that this will be flagged to the relevant departments in ensuring that the team will be able to provide even better experiences in the future. I do hope that this will not deter you from staying with us again in the future, and I look forward to welcoming you back. Warm regards, Tane Picken General Manager

    Responded July 18, 2019
    Shangri-la Singapore
    10.0
    Exceptional
    Mack from United States
    Couple
    Stayed 2 nights in March 2019

    Gold Standard in Singapore”

    Everyone; from Johnny and the Conceirge team, Denish and Jodie and the team at The Waterfall Restaurant, to New, Niki, Raja, Moi, and the breakfast team at the Line Restaurant we’re simply outstanding. This hotel truly sets the gold standard in Singapore.

    Reviewed April 03, 2019

    Dear Mack, Thank you for taking the time to write us this glowing review. We are delighted that you were pleased with your recent visit with us, and appreciate your compliments about our hospitality. Our staff are driven and committed to render the highest service standards, which is in line with Shangri-La Hotel's mission. Your kind compliments have also been shared with the relevant teams who continue to deliver seamless and exemplary experiences for our guests. We do hope to welcome you back again for another impeccable stay! Warm regards, Tane Picken General Manager

    Responded August 30, 2019
    Shangri-la Singapore
    9.6
    Exceptional
    William from Australia
    Couple
    Garden Wing Deluxe Pool King
    Stayed 2 nights in April 2019

    Exceptional”

    Recommend getting a room in the new garden wing: our room was very comfortable room and the bathroom large.

    Reviewed June 04, 2019

    Dear William, Thank you for your amazing review of us, we're flattered that we were able to make your stay with us a memorable one. Our Garden Wing rooms are curated for our guests to enjoy a resort-atmosphere while still located in the bustling city, and it's a pleasure that you had a relaxing stay. We look forward to having you with us again for another amazing holiday. Best regards, Tane Picken General Manager

    Responded July 01, 2019
    Shangri-la Singapore
    10.0
    Exceptional
    hardi from Singapore
    Family with young children
    Junior Suite
    Stayed 1 night in July 2018

    BEST STAYCATION EVER!”

    We were GREATLY impress with the hospitality and top notch services displayed from all the staff from the time we enter the premises to the last day of our stay. We would like to highlight our special thanks to the Security Department which made our stay unforgettable one during the Arsenal Team Visit. We were impressed by their profesionalism and dedication to ensure my kids had an unforgettable experience to get up close and personal to their football idols. They went all out and even extra miles to help her achieve her dreams to reality. We are grateful with their assistance. This wouldn't have happen without their fine commitment displayed by the staff. I can truly feel that they genuinely and sincerely help us to make our stay an unforgetable one. Special mention to Mr Lincoln by ensuring safety to my kids amidst the chaotic situation coming from the other fans who are non hotel guest. Shout out to Mr Ghani, Mdm Rose and all the security department too.

    Reviewed July 27, 2018

    Dear hardi, Thank you for sharing this review with us. We are glad that you had an overall positive experience in our hotel and had a good time during your recent stay with us. We have also shared your kind compliments with our team who continually strive to create seamless and positive experiences for our guests. Thank you once again for your review and we look forward to welcoming you back real soon. Best regards, Xavier Pougnard Hotel Manager

    Responded July 31, 2018
    Shangri-la Singapore
    8.8
    Excellent
    Chan from Singapore
    Group
    Stayed 1 night in January 2017

    Staycation for Lunar New Year”

    As usual, Shangri - La makes us feel welcome every time we stay at their hotel. This time, we upgraded to their suite, which includes a HUGE outdoor patio, inclusive of a private hot jacuzzi tub, BBQ Pit, lots of outdoor seating area. Inside, there was a kitchenette, living area & a big bedroom with a walk in closet. We were not aware that their Main lobby was under renovation at the time we stayed there. It could be my mistake as I may had missed the fine print. But it was disappointing. The Main lobby was beautiful & we were there hoping to immerse in the feeling of their hotel lobby especially for Lunar New Year. Anyway, besides this, Shangri-la staff & service are great & we would love to go back again. One thing, for the suite that we had gotten, it would have been nice to have complimentary mini bar thou.

    Reviewed June 09, 2017
    8.8
    Excellent
    Chan from Singapore
    Group
    Stayed 1 night in January 2017

    Beautiful, grand hotel”

    As usual, Shangri - La makes us feel welcome every time we stay at their hotel. This time, we upgraded to their suite, which includes a HUGE outdoor patio, inclusive of a private hot jacuzzi tub, BBQ Pit, lots of outdoor seating area. Inside, there was a kitchenette, living area & a big bedroom with a walk in closet. We were not aware that their Main lobby was under renovation at the time we stayed there. It could be my mistake as I may had missed the fine print. But it was disappointing. The Main lobby was beautiful & we were there hoping to immerse in the feeling of their hotel lobby especially for Lunar New Year. Anyway, besides this, Shangri-la staff & service are great & we would love to go back again. One thing, for the suite that we had gotten, it would have been nice to have complimentary mini bar thou.

    Reviewed June 09, 2017
    8.0
    Excellent
    Sargon from Australia
    Solo traveler
    Stayed 4 nights in July 2015

    Shangri La Singapore”

    Staff & facilities

    My stay was fantastic. The very friendly, very attentive and most professional staff in all areas, made my stay extremely pleasant from the time I checked in to the time I checked out. Facilities were great too. The only downside for me was that I needed a taxi all the time to get to places as it's not walking distance from shops and entertainment. I'll definitely stay there again and will recommend it to friends and family, particularly to those that usually stay in quality hotels.

    Reviewed August 03, 2015
    10.0
    Exceptional
    Darius from Singapore
    Couple
    Junior Suite
    Stayed 1 night in October 2014

    Very nice hotel”

    Room, Facilities and Services

    Shangrila hotel really live to their name till now. This hotel is very nice hotel in anyway you want it to be, from design, room, services, gym and staffs. One of the best hotel that i ever stayed. I was here to celebrate my partner B'day so Hotel was offering to provide the Cake for us. I was so happy and thankful for the offer but as 5 stars hotel the cake that they offer really bad. Very small and plain cake. Dont have any decoration on top of the cake as well, just plain. I was shocked that how come 5 stars hotel can offer such cake to their customer? Other than the cake, everything was wonderful. :)

    Reviewed January 13, 2015
    8.0
    Excellent
    Vignesh from Malaysia
    Couple
    Stayed 2 nights in May 2014

    Excellent.. Enjoyed the Stay”

    Location, The Sprawling Gardens and Service

    We had 4 rooms checked in for two nights as I was holding my wedding reception at Dempsey.. closest 5 star Hotel to Dempsey.. Hidayah checked me in and she was awesome in checking in all the rooms and providing the rooms numbers and keeping the keys for my guests as they were arriving at different times of the day. She was very hospitable and even sent me a wine bottle, chocolates and a card for my wedding. That's an extra touch that made my day.. The hotel although old but is well kept and the rooms are good.. Service was prompt although turn down service and clearing the room service items were slow and needed to be reminded. Otherwise perfect. Breakfast was really good.. good service and wide spread buffet.. we enjoyed the breakfast and the service accorded to us during our stay. Thank you Shangri La Singapore for being hospitable and providing us the extra attention we needed for our Big Day...

    Reviewed May 29, 2014
    9.0
    Exceptional
    Zaki from Malaysia
    Business traveler
    Stayed 1 night in March 2014

    another one night stay in singapore”

    quietness, attentiveness of staff, buffet breakfast

    This wasn't my first stay in this hotel. I had purposely chosen Shangri-La this time because of its quiet surroundings and the amenities that I knew I would need handy wherever and whenever I needed them. Their attentive staff will get things moving for you in no time. A truly great feeling to be back here.

    Reviewed May 26, 2014
    12345
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    Shangri-la Singapore
    |Excellent 8.8
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    • Excellent location
    • Orchard Road
    • Stevens MRT Station is within 0.98 km