A nice resort with Greek Islands touch”

We felt relax when entering the hotel. We liked the clean and spacious room. We loved the garden with a 'dry' fountain, a winding pool, a small pasture as well as swings facing the church and the lake. The Greek-island style environment provides a sense of holidays in mediteranean sea. It is an excellent resort for family during summer holidays as it takes only 5 minutes walk to a water park which holds the Yilan Int'l Children's Folklore & Folkgame Festival. My kid loved the water games very much.

Lovely hotel with excellent service”

Except for the service, the hotel needs to get all the staff in familiar with recommending guest as to what they can do in Yilan. It would be excellent if they have a tour desk so as to accommodate all guests who wants to ask for more details on places that they want to go . Seems that the staff are not familiar in this area.

This hotel is old”

When booking at Shangrila Hotel, one expected it to be nice. Instead I was a little disappointed. The bad: This hotel is over 10 years old and looks like it. The decor is Victorian style but they took it too literal! The carpet looks nasty and old, the paint around the room was peeling. One can ask for fishing rod to fish around the pond at the hotel. Problem is the fishing rod is a just stick, you have to build your own rod and bait. My husband said it would have been easier to dig your own worms! Also because of the pond at the hotel there were a lot of mosquito. Did not try the food at the hotel, instead we went to a steak house. (5 mins drive) There is no swimming pool at this hotel, there is a spa pool but it looks too murky, we were not brave enough to try it. The good: Really close to the Yilan water park. The room is clean. There is 1 washing machine and 1 dryer. For this price can definitely stay at a better newer hotel or BB. However, if you are traveling with children to the water park and want to just spend the night, this hotel is OK.

Pleasant and Great feeling to stay in this hotel”

It was great to stay in this hotel, the environment is great because it surrounded by the paddy field, the staffs are polite and helpful. You can enjoy the facilities such as spa, fishing, indoor games and ridding bicycle. Will come back again.

Beatutiful hotel and great services.”

The location of the hotel is a bit far from down town, but extremely close to the riverside park. The staff is very helpful. The only thing they can do better is to have lights and locked installed on their rental bicycles and offer evening rental.

Great family vacation ”

Fun pond and near Yilan

Spacious for family. Facilities a little disappointed.”

Big and spacious room for big family. However, felt that those facilities should have been better maintained. Expect more cleanliness, more powerpoint should be available within the room. Seems a little run down as compared to original expectation as per the photo. Location rather remote.

Family Trip”

The room is Ok! But the hotel is a bit old already. But for a family trip with this price for 3 queen size bad. It's not too bad.

Okay but a little overpriced”

The hotel was a little pricey for what you get. The good points are it's about a 10 minute walk to the waterpark and the rooms are fine. The cons: breakfast is very substandard [Asian only and everything looked like it was leftovers from the previous night's dinner buffet]. Taxis to town are about NT$200 one way. The hotel is basically in the middle of nowhere.

Good Service but the hotel is a bit old”

Location is a bit far from the railway station, you have to pay around NTD200 for the taxi. The environment is nice. The size of the room is ok but not enough hangers/hook for hanging clothing. Serving of the breakfast is ok, you can refill it.

Good Location, Facilities and Guest Friendly”

Overall experience is good. Only that the restaurant for breakfast is too full of people. Food refill is slow, always no food on serve. Air condition is not strong enough, causing some smell.

old hotel”

hotel is very old, inside the room was very bad, the air condition making noice than by kids, do not feel comfortable to stay, definitely not 4 stars, I will give maximum 3 stars, all activity are not as good as we think.

For leisure ”

Is a resort for rest & relax. Building & structural are deteriorating. Scenery ok, friendly staffs at all times, breakfast same for 2 days but just nice for light eaters.

value for money, it is also a good choice.”

Thanks for the staff, they are so nice.

room not clean”

room was old and dirty. whole family got bitten by bed bugs. breakfast was normal.

Good”

Good

Exceptional”

Good

good!!”

good!!

Disappointing”

Old and dirty. Totally different from picture. Motel is much better than this.

Room ok, breakfast miserable, swimming spa no gd”

Ok