Solid bet”

Very good quality for the price. Clean, very good location - convenient to Grand Central. Great location in Murray Hill, which is much quieter than other parts of midtown. Hotel itself was quiet and staff met my request for an interior room to avoid traffic noise.

This hotel doesn't give back the deposit.”

I stayed at the hotel from February 7 to February 11. When checking in at first, when checking in with a deposit of 250 dollars, the 200.8 dollar facility fee is deducted from the deposit and the remaining 49.2 dollars is returned in 10 days, but it is still not Please take care of it quickly.

it was good..”

good location..and it was really nice and comfy..

Great Staff, Great Location, Okay Hotel”

This location was ideal for me and where I needed to be in the city. The room was pretty large for a NYC hotel. The bed was comfortable too. What wasn't great is that the temperature is centrally controlled and so you can not make adjustments, and of course you can't open a window. The heat was on in the building and I thought they were going to sweat me out of my room. Mind you I'm usually a person who can't be warm enough. The wine they offer in the lobby during the "happy hour" was a nice touch--you just have to ask for 12 refills to get the equivalent of 2 glasses of wine. The elevators were the worst part of this stay. On more than one occasion other guests and myself waited up to 12 minutes for the elevators! It was really terrible. I only stayed for one night which was plenty for me. I ended up moving to another hotel down the street. All that being said, the staff was exceptional and did what they could.

I reccomend this hotel for its convenient location and comfortable bed ”

The hotel is in a very convent location and the bed was very comfortable . However the bathroom was tiny and the hotel generally needs updating . The staff were accommodating and polite . My main criticism is that there was s daily charge for the use of WiFi , which is unusually in hotels today . As a result of the charge for WiFi and the very small bathroom size , I think the hotel more appropriate for singles rather than couples for a short visit . Having said this , my king size bed was very comfortable

Great location, friendly staff”

A friend from work who is a frequent NYC traveller recommended the Shelburne, I'm glad he did. What I like about it is that while you're a short walk away from many of the sights, you're tucked away on a quiet street. The staff had a lot of good advice and were amusing. I'm trying to think of anything that could stand improving - the lightening in the room was fairly typical-hotel piss-poor. If I was there on business and used the room to work in, I would have struggled. A small desk lamp would improve this greatly.

Fantastic hotel!”

Highly recommend this gem of a hotel. Great and comfortable rooms. Super friendly and helpful staff. Comfortable, quiet and well located. Stay here!

Manager was rude in the worst way”

You don't treat customers the way the manager at this hotel treated me and another lady that just wanted an explanation about the amount of taxes that were being charged to us. We are not from NYC and are nor aware of all the charges and fees. This man treated us as idiots and even asked me if I paid my taxes because it looked as if I wasn't aware of taxes exsisting. Same thing for this lady from England that waa obviously caught by surprise by the amount of charges. An explanation is a that's needed not what this horrible person who obviously shouldn't be in this type of business. I've traveled all over the world and this is the worst I've ever felt as a customer in a hotel.

Excellent”

Great size 1 bed apartment with very handy kitchenette and fold out sofa. Plenty of room for 3 adults. Loved the happy hour touch. Would definitely stay again.

Very good”

Good location and handy to Rockefeller Centre, not much of a food option around at night. staff very pleasant and helpful

Great Hotel - Decent Location”

This is a great hotel for a couples stay. Not too far from the hustle and bustle, but a little quieter than being right on a main street. If it's super cold though, you will need to grab taxis since its a couple blocks from main stuff. BUt, great value for the money. And they have a free wine happy hour!

very spacious rooms ,comfortable, staff lacking”

Overall a plesant stay if not for the poor staff. Staff was not very welcoming . When i first arrived there was no doorman to attend to our luggage, The receptionist gave a cold shoulder too.To make things worst, the last day when we were about to leave for the airport,the doorman kept on forcing us to use his shuttle services because he gets a commission of 20 dollars out of it although i have already made an appointment with another cab company. He kept insisting that the our cab will not be coming.

spacious rooms for nyc!”

Overall pleasant stay,rooms was very spacious considering its in manhattan and rooms were clean. The downside was that the staff was not very friendly and not very easy to talk to. The receptionist was not welcoming,also there was no doorman to handle our luggages. Lastly.Lastly on the day i was about to leave for the airport the doorman tried very hard to force us to use his shuttle services(its because he gets commission of 20 dollars) although i have already made an appointment with another cab company. The staffs needs to learn to be more attentive to the customers needs.

Very good”

Decent hotel. Rooms are not as modern as some other hotels in the area but staff are very professional and rooms are well equipped and clean.

Heavy footsteps above”

The room was fairly clean, couple of nasty spots on the rug. One of the bath towels had a big hole in it. I should have been suspicious when there was a printed note telling that there were earplugs in the night table. Heavy heavy footsteps started about 2am in the room above and the stomping continued until about 5:30am. I will not be coming back.

standard and pleasurable”

overall stay was pleasant

Beautiful hotel and exceptionally clean”

Loved it. I'd go back in a heartbeat. The only thing is that my room tended to be a little warm.

Great location, nice room”

This is one of our favourite hotels in New York, centrally located and good size rooms at a reasonable price.

Comfortable, price worth and centraly located”

We were very satisfied the staff was very friendly they even upgraded us.

nice location, nice lobby, the room can be improve”

The room is old. The bathroom is small. Other than that, it is a comfortable stay with good value of the money.