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Sheraton Baltimore Washington Airport Hotel - BWI

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Very good8.0
Based on 12 reviews
Sheraton Baltimore Washington Airport Hotel - BWI
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8.0 Very good guest rating
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"Excellent courteous service, comfortable room"

WilliamUnited States
Interior view
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8.3 Excellent location
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8.3Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Executive lounge access

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Room choices
Club Room King
...
  • No view
  • 25 m²/269 ft²
  • 1 king bed
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Traditional King
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  • No view
  • 25 m²/269 ft²
  • 1 king bed
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Club 2 Double Beds
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  • No view
  • 25 m²/269 ft²
  • 2 double beds
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Traditional 2 Double Beds
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  • No view
  • 25 m²/269 ft²
  • 2 double beds
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Verified guest reviews

Agoda Reviews (12)Booking.com Reviews (342)
6.1
Very good
Filter by guest type:
Cleanliness7.7
Facilities7.6
Location8.3
Room comfort and quality9.0
Service8.0
Value for money8.3
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Traditional 2 Double Beds
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Showing 6 verified guest comments
6.4
Rachelle from United States
Business traveler
Traditional 2 Double Beds
Stayed 1 night in March 2017
STARWOOD MEMBER
LOVE THE SHERATON AND THE BEDS ARE HEAVENLY.. MY ONLY COMPLAINT IS THE STORE NEVER WAS RESTOCKED THE WHOLE FOR 6 DAYS I WAS THERE. I HAD TO KEEP GOING ON SHUTTLE TO 7-11...AWFUL...
Reviewed March 11, 2017
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4.0
Rachelle from United States
Business traveler
Traditional King
Stayed 1 night in March 2017
SHERATON FAN
HOTEL FRONT DESK STAFF WAS VERY FRIENDLY AND PROFESSION AL (MOST OF THEM) ONE LADY WAS REALLY RUDE AND NON UNHELPFUL. VERY LOUD AND WANTED TO BE SEEN. OVERALL EVERYONE WAS FRIENDLY. THE HOTEL STORE WAS NEVER STOCKED (COMPLETELY EMPTY FOR THE FOUR DAYS I STAYED AT THE PROPERTY. THE VAN SHUTTLE WAS GREAT, ALWAYS ON TIME AND ABOUT THEIR BUSINESS. THE ONLY THING AT THE HOTEL THAT WAS GREAT AND INVITING WAS THE STAFF OF THE SHUTTLE SERVICE, AND THE 2ND SHIFT FRONT DESK STAFF WAS PROFESSIONAL (EXCEPT ONE) AND WELCOMED ALL WITH A INVITING SMILE. RESPECTFULLY SUBMITTED, RACHELLE BONDS] MIMI SCOTT BONDS IMPROVEMENT NECESSITY IMPROVEMENTS NECESSITY STAFF TRAINING ON HOSPITALITY MAID SERVICE (CLEAN THE INSIDE OF THE COFFEE POTS AND THE WINDOW LEDGES) HOTEL STORE (NEED TO BE RESTOCKED REGULARLY) MANAGEMENT NOT ACCESSIBLE IF HAVE A CONCERNS OR QUESTIONS. IN HOUSE PHONE TO REACH HOTEL FRONT DESK STAFF OR ROOM SERVICE DELIVERY NEVER ANSWERED, BUT ON THE 35TH RING BOTH TIMES I TRIED TO REACH THEM. MY DAUGHTER STOOD AT THE HOTEL FRONT LOBBY TO SEE IF STAFF WAS TO BUSY TO ANSWER, NOT THE CASE THE STAFF WAS OUTSIDE SMOKING AND ON PERSONAL CELL PHONES NOT WHILE PHONE RUNG RUNG RUNG FOR LITERALLY 10 MINS BEFORE ANSWERED JUST TO ASK YOU I HOLD ON FOR ANOTHER 30 MINS...IT CAN BE AN EMERGENCY BUT THEY WOULD NOT KNOW. OVERVIEW IN MY OPINION HOTEL EMPLOYEES NEED CONSISTENT TRAINING AND ADMINISTRATIVE STAFF NEEDS REPLACEMENT IMMEDIATELY DUE TO THEIR NON CARING, UNFOCUSED ATTENTION TO GUEST AND HOURLY STAFF. I AM AN BUSINESS CONSULTANT THAT OFF.ERS REOCCU.RRING TRAINING OR REFRESHER COURSES TO SALARIED AN.D HOURLY STAFF MEMBER.S. IF YOU NEED MY ASSISTANCE AND WOULD LIKE TO SCHEDULE A FREE CONSULT ON HOW TO HIRE AND TRAIN THE RIGHT PEOPLE FOR THE RIGHT POSITION. I CAN BE REACHED AT 443-522-3707 ANYTIME OR VIA EMAIL AT TAMIKOBONDS43@GMAIL.COM OR GOODIESbyMIMI@GMAIL.COM (BUSINESS NAME).
Reviewed March 09, 2017
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9.2
Paula from United States
Business traveler
Traditional 2 Double Beds
Stayed 2 nights in January 2017
Nice Place
Older hotel with a good size room, very clean and extremely comfortable beds. For tub people, it's a bit narrow. Outstanding friendly, helpful staff. (No bellmen)
Reviewed January 27, 2017
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8.0
Scott from United States
Couple
Traditional King
Stayed 2 nights in December 2013
Great price for a Sheraton property.
Location and shuttle service to the hotel.
The front desk staff did not have our Agoda reservations and had never heard of Agoda. Not a problem as they quickly remedied the situation and we obtained a room.
Reviewed January 06, 2014
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7.6
NORIHITO from Japan
Family with teens
Club 2 Double Beds
Stayed 3 nights in March 2017
Very good
家族6人、夫婦と子供4人(12歳から20歳まで)で旅行しました。部屋は3人部屋を二つ予約し、その二つの部屋も内ドアで行き来できるようになっていて、この点が一番良かったです。ワシントンDCと日本国内のホテルにも宿泊しましたが、二つの部屋が別々であったため、大きな違いを感じました。4人以上で旅行する場合は、内ドアでつながった部屋を予約できれば、とても楽しい旅行になると思います。
Reviewed March 18, 2017
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9.3
Chao from China
Business traveler
Traditional King
Stayed 2 nights in August 2014
不错
干净卫生方便
Reviewed February 17, 2015
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Sheraton Baltimore Washington Airport Hotel - BWI
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