8.5

Excellent
8.4% this month
/10
(1,096 reviews)See what guests said
Highly rated by guests – 86% would recommend
Housekeeping44
Breakfast21
View15
See map

8.6

Excellent

Location rating score

Excellent location - 1.34 kilometers from city center
Parking
FREE
Popular landmarks
Rumah Mode Factory Outlet 2.3 km
Geology Museum 2.9 km
Paris Van Java 3.1 km
Gedung Sate 3.1 km
Braga Street 4.9 km
Bandung Grand Mosque 5.6 km
Trans Studio Bandung 6.0 km
Dusun Bambu Family Leisure Park 10.4 km
Sari Ater Hot Spring 15.6 km
Ciater natural hot spring 15.8 km
Nearby landmarks
MEDICORE LABORATOIUM CLINIK UTAMA 90 m
Dago Atas Sideway 210 m
Parking Area Outdoor 260 m
lap STKS BANDUNG 260 m
DDK Park 280 m
Dokter Gigi 310 m
Kemper Park 1 320 m
West Java Cultural Park 600 m
Abinaya 680 m
Taman Lotus 760 m
Sheraton Bandung Hotel & Towers

"The best hotel in Bandung with superb services."

Mohamad - May 6, 2022
Deluxe Room, Guest room, 1 King, Balcony - View Sheraton Bandung Hotel & Towers
Facilities Sheraton Bandung Hotel & Towers
Lobby Sheraton Bandung Hotel & Towers
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Sheraton Bandung Hotel & Towers

Jalan Ir. H. Juanda No. 390, Dago, Bandung, Indonesia, 40135 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dago part of Bandung, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Trans Studio Bandung. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Value for money8.2
Distance to city center2. Km
Location rating8.6
Nearest airportHusein Sastranegara International Airport (BDO)
Distance to airport5.4 km

Rooms available at Sheraton Bandung Hotel & Towers

Excellent
Room comfort & quality

8.8

Junior Suite Room, Club lounge access, 1 King, Balcony
...
  • Pool view
  • Balcony/terrace
  • 1 queen bed
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Executive Suite Room, Club lounge access, 1 King, Balcony
...
  • Pool view
  • Balcony/terrace
  • 1 queen bed or 1 king bed
Enter dates to see prices
Tower Room, Club lounge access, Guest room, Garden access
...
  • Garden view
  • Balcony/terrace
  • 2 single beds
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Presidential Suite Room, Club lounge access, 1 King, Balcony
...
  • Pool view
  • Balcony/terrace
  • 1 queen bed
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Tower Suite Room, Club lounge access, 1 King, Balcony
...
  • Pool view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Tower Room, Club lounge access, Guest room, 1 King, Balcony
...
  • Pool view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Tower Room, Club lounge access, Guest room, Balcony
...
  • Pool view
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Tower Room, Club lounge access, Guest room, 1 King
...
  • Pool view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest room, 1 King, Balcony
...
  • Garden view
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
...
  • Pool view
  • Balcony/terrace
  • 1 king bed and 2 single bed...
Enter dates to see prices

Frequently asked questions

Does Sheraton Bandung Hotel & Towers have a hot tub?

Sheraton Bandung Hotel & Towers does not have a hot tub.

What time is check-in and check-out at Sheraton Bandung Hotel & Towers?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Bandung Hotel & Towers?

Sheraton Bandung Hotel & Towers is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 165000 IDR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Bandung Hotel & Towers also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Sheraton Bandung Hotel & Towers has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Bandung with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Sheraton Bandung Hotel & Towers?

Start your mornings right, with the continental and buffet breakfast options offered at Sheraton Bandung Hotel & Towers. Full american breakfast is available for guests. There's an additional charge of 181500 IDR for adults and 181500 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Sheraton Bandung Hotel & Towers?

Sheraton Bandung Hotel & Towers features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Sheraton Bandung Hotel & Towers?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Sheraton Bandung Hotel & Towers. Small or intimate events like entertainment events can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Sheraton Bandung Hotel & Towers?

On-site venues and convenient event services make Sheraton Bandung Hotel & Towers an ideal choice for hosting events such as corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 70 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Bandung Hotel & Towers?

Sheraton Bandung Hotel & Towers does not permit smoking in any of its rooms, but allows smoking in designated areas.

What are popular attractions near Sheraton Bandung Hotel & Towers?

Sheraton Bandung Hotel & Towers is located in Dago area, which is famous for attractions such as Salman Mosque ITB, Teras Cikapundung and Dago Atas Sideway.

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Explore the neighborhood

What people love about Sheraton Bandung Hotel & Towers

  • 10

    Exceptional

    "The best hotel in Bandung with superb services."

    Mohamad

    |

    May 6, 2022

  • 9.2

    Exceptional

    "Nice view to the pool."

    David

    |

    April 29, 2022

  • 9.2

    Exceptional

    "The food & room service is good."

    David

    |

    April 29, 2022

Overall rating:

8.5

Excellent
1,096 reviews
Cleanliness
8.6
Facilities
8.5
Location
8.6
Read all reviews >
What travelers say they love:
Loves to stay here, the staff are very helpful.
darsono from Indonesia
Couple
More about Sheraton Bandung Hotel & Towers

More about Sheraton Bandung Hotel & Towers

Sheraton Bandung Hotel & Towers

Wake up to a magical day and enjoy all that Bandung offers with a stay at Sheraton Bandung Hotel & Towers.
The facilities and services provided by Sheraton Bandung Hotel & Towers ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the resort's easy to book transportation services. The resort provides taxi, car hire and shuttle services to help you get to where you want to go in Bandung.
Parking is available and free, provided by the resort for guests with their own transportation. While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The resort even offers a fireplace for a warm atmosphere on chilly nights. The resort's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The resort is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Sheraton Bandung Hotel & Towers. The resort provides air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The resort also provides guests with a refrigerator, a coffee or tea maker and mini bar in some rooms.
Sheraton Bandung Hotel & Towers also provides bathrobes in some of its bathrooms for your convenience.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the resort. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Sheraton Bandung Hotel & Towers caters to its guests varied dietary restrictions with cuisine types such as halal available.
Have fun at night with your travel companions right at the resort's bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Sheraton Bandung Hotel & Towers. Pamper and indulge yourself with a visit to the massage, steam room, spa and sauna. The many offerings at Sheraton Bandung Hotel & Towers ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Sheraton Bandung Hotel & Towers gives you a great reason to spend more time in your swimsuit.
For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the golf course on site and hiking trails in the resort. Have some relaxing fun with family and friends at the games room and shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the souvenir shops.


Around the property

Visit the sights and local attractions of Bandung during your stay at the resort. Whatever you may be looking to buy on your trip to Bandung, chances are you'll find it at Rumah Mode Factory Outlet located 2.3 km away. Engage in the city's best art at Geology Museum located 2.9 km away, where you can learn about the local art scene and buy original works.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Swimming Pool

35 mentions

Breakfast

34 mentions

Housekeeping

25 mentions

Food & Dining

9 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible route to the registration desk
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Lowered electrical outlets in all rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • On-site accessible restaurants / lounges
  • Room and suites access through exterior corridor
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Secondary locks on some room windows
  • Self-closing doors on all guest rooms and suites
  • Visual alarms in all guest rooms and suites
  • Visual alarms in some public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Horseback riding
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Slippers
  • Smartphone device
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
Food and dining
Breakfast options
  • American
  • Buffet
Restaurants on site

Feast Restaurant

  • Menu: A-la-carte
Location
Jalan Ir. H. Juanda No. 390, Dago, Bandung, Indonesia, 40135
Excellent
Location

8.6

Airports

  • Husein Sastranegara International Airport (BDO)
    5.4 km 25 min drive
  • Kertajati Intl Airport (KJT)
    64.5 km

Public transportation

  • Bandung Train Station
    4.9 km
  • Stasiun Hall Bus Terminal
    5.0 km

Hospital or clinic

  • MEDICORE LABORATOIUM CLINIK UTAMA
    90 m

Shopping

  • Rumah Mode Factory Outlet
    2.3 km

Convenience store

  • Indomaret
    420 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Rumah Mode Factory Outlet
    2.3 km
  • Geology Museum
    2.9 km
  • Paris Van Java
    3.1 km
  • Gedung Sate
    3.1 km
  • Braga Street
    4.9 km
  • Bandung Grand Mosque
    5.6 km
  • Trans Studio Bandung
    6.0 km
  • Dusun Bambu Family Leisure Park
    10.4 km
  • Sari Ater Hot Spring
    15.6 km
  • Ciater natural hot spring
    15.8 km

Nearby landmarks

  • MEDICORE LABORATOIUM CLINIK UTAMA
    90 m
  • Dago Atas Sideway
    210 m
  • Parking Area Outdoor
    260 m
  • lap STKS BANDUNG
    260 m
  • DDK Park
    280 m
  • Dokter Gigi
    310 m
  • Kemper Park 1
    320 m
  • West Java Cultural Park
    600 m
  • Abinaya
    680 m
  • Taman Lotus
    760 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee165000 IDR
  • Distance from city center2. Km

Extras

  • Breakfast charge (unless included in room price)181500 IDR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 156
  • Year property opened1990
  • Most recent renovation2013

Reviews of Sheraton Bandung Hotel & Towers from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.6
Facilities8.5
Location8.6
Room comfort and quality8.8
Service8.8
Value for money8.2
High score for Bandung
Rating
9+ Exceptional (234)
8-9 Excellent (117)
7-8 Very Good (134)
6-7 Good (42)
<6 Below Expectation (47)
Time of the year
Mar - May (128)
Jun - Aug (147)
Sep - Nov (146)
Dec - Feb (153)
All guests (1,096)
All room types
All languages

Show reviews that mention 

Showing 574 verified guest comments
12345
9.2
Exceptional
Leitizia from Indonesia
Couple
Stayed 2 nights in December 2017

Highly Recommended Hotel”

Has always been of my family’s favourite hotel to stay in Bandung ever since I lived in the city during university years. Rooms at the Towers, in particular, are comfortable & stylish. Great breakfast, & delicious afternoon tea buffet in towers lounge. We were very fortunate to stay during their christmas tree lighting ceremony in the towers lounge, afternoon tea turned into a fancy afternoon cocktail with mulled wine & fancy (& certainly delicious!) hors d'oeuvres. Though it was constantly raining during out stay, we didnt mind, because the facilities more than made up for it. Got to enjoy the relaxing spa, while husband spent the afternoon at the nice gym. Definitely the highly recommended hotel in Bandung that cater for family, couples, or even solo travellers. The only letdown is a bunch of corporate group whose loud morning activity disturbed our sleep. They really didnt need to use such loud speaker considering the small number group doing the morning exercise/games thingy. Perhaps the hotel can allocate a space for such group activity away from towers rooms?

Reviewed December 17, 2017

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9.2
Exceptional
Thomas from Indonesia
Solo traveler
Deluxe Room, Guest room, 1 King, Balcony
Stayed 1 night in August 2019

Excellent Hotel”

I enjoyed staying at the Sheraton Bandung Hotel and Towers. The room was very nice and all facilities at the hotel in good condition. The buffet breakfast was excellent. Good selection of food. All the staff were very friendly and helpful. I would recommend this hotel to anyone visiting Bandung.

Reviewed August 12, 2019

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10.0
Exceptional
Ying from Malaysia
Family with young children
Stayed 3 nights in March 2018

Friendly Staff with 5 star services”

We got a very good stay in Sheraton Hotel Bandung. I stay in the Tower Room and that day when we reach hotel. The room that I request is not ready yet but the hotel provide me another room just for me and my family to rest inside until my request room get ready. I feel very warm due to we are very tired and travel early from Malaysia to Bandung. Thank you and definitely we will stay again in this Hotel

Reviewed March 22, 2018

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8.4
Excellent
Cipta from Indonesia
Family with young children
Stayed 2 nights in March 2017

overall good but the concierge not proffesional”

I stay with my family for 2 nights @ Sheraton Dago Bandung. Overall was Ok. good hotel although old hotel. but thw tower section is newly renovated. food is good. facilities especially for kids are good. however there is a little incident when I want to short term park my car near the lobby, the concierge didn't allow me to park there. however just when i move my car a luxury car came and they gave the parking lot. I think that this is very not professional and not expected from a 5star hotel. other than that staff is friendly and the lounge in tower is good..

Reviewed April 01, 2017

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8.8
Excellent
Charlie from Singapore
Solo traveler
Stayed 1 night in July 2018

Still the best hotel in Bandung”

Sheraton was an old hotel, almost 30 years. Location is at Dago, very near to golf courses, traffic to the Bandung town could be very bad during weekend. The tower lounge, the food is not too great, could be much better. Breakfast in the pool side restaurant is decent, especially Indonesia food.

Reviewed August 13, 2018

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9.7
Exceptional
Justin from United States
Couple
Stayed 1 night in February 2016

Fantastic romantic getaway”

Service, facilities, decor

My wife and I had a fantastic stay at the Sheraton Bandung. I had ordered flowers for Valentine's Day and had them delivered to the hotel, which the staff kindly put in our room before we even checked in. I hadn't called ahead to give them a heads-up -- they were just really on point and instinctively did what was needed to make our stay as comfy and hassle-free as possible. As a weekend getaway location close to Jakarta, I couldn't recommend a hotel any higher.

Reviewed February 16, 2016

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8.7
Excellent
Justin from Australia
Couple
Stayed 1 night in October 2015

2nd visit... Love it!”

Room, hotel layout & service

We enjoyed our stay at Bandung Sheraton Towers very much. On arrival, we asked staff for some room spray as the open fire fire smoke had seeped into the room. On our return from coffee, a lovely scented oil diffuser was plugged in and our room was refreshed! A really super bed, ☺️ We came to Bandung (by train) to escape Jakarta for the weekend. We choose Sheratom as its peaceful & easy to visit favorite places in & around Bandung.

Reviewed October 18, 2015

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10.0
Exceptional
William from Indonesia
Couple
Stayed 1 night in June 2015

perfect hotel for your weekend getaway”

great hotel facility, big and clean room, superb breakfast

We booked the tower cabana room for 1 night. It's a tower room which has direct access to the garden. It was a superb room. Big room, big bed, big sofa to relax while watch tv, and also the bathroom was amazing. It's really a pleasant stay. The tower lounge serves you breakfast, afternoon cocktail. I enjoy the afternoon cocktail while relaxing with the mountain view. You also can create your own cocktail if you have the recipe. For the breakfast, i enjoy the Feast restaurant. Many kind of food served there. Local, noodle, japanese, and western with good quality. Definitely will come back again to Sheraton

Reviewed July 02, 2015

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9.6
Exceptional
Hizkia from Indonesia
Family with young children
Deluxe Room, Guest room, 1 King, Balcony
Stayed 2 nights in October 2019

Overall had wonderful stay, especially the staff which shown exceptional hospitality. ”

Front Office teams was very warmly and even assist to provide bandages for my wife, concierges coming to assist for the luggage, HK teams who clean up the room and especially for F&B teams. Special thanks to Chef Zak ( pastry chef) which provide us with personalizes service for our needs during breakfast and surprise my son with the cake, the Waiter Andhika (sorry if mistaken), the ladies trainees Vika and the greeter for asking to provide bitterballen for my Son. Definitely will coming back. All of them was worthy for the recognitions. Well Done Sheraton Bandung

Reviewed October 11, 2019

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8.8
Excellent
aditya from Indonesia
Business traveler
Stayed 2 nights in April 2018

FREE UPGRADE! Awesome responsibility by Sheraton”

I stayed here for a couple nights, booked a deluxe room from Agoda. When i was checking-in the officer told me that I only get a standing shower, that was their facility for a deluxe room. I said to them I saw a bathtub facility for a Deluxe room when i booked from Agoda..but i dont mind and not complaining about the situation (I'm not sure but somehow it seems Agoda/Sheraton posted a bathtub logo on a Deluxe room). Not longer after I checked in my Deluxe room the telephone rang, and Sheraton told me they willing to upgrade my Deluxe room to Tower Room for free. Sweet! Thankyou Sheraton for your responsibility and hospitality.

Reviewed April 27, 2018

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10.0
Exceptional
Nur from Malaysia
Couple
Deluxe Room, Guest room, 1 King, Balcony
Stayed 1 night in October 2019

Best hotel with affordable price”

Quick check in, very nice, clean, beautiful hotel, the room is so comfortable and very relaxing.. I like the location is close to shopping outlet in bandung.. Comfortable bed, very nice food at breakfast.. Wide selection too.. I will definitely come back to sheraton bandung

Reviewed October 10, 2019

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8.8
Excellent
Iris from Indonesia
Family with young children
Deluxe Room, Guest room, 1 King, Balcony
Stayed 2 nights in December 2018

Excellent”

We love stayed in Sheraton. The room superb with great pool and neat playground. My kids love the playground. Sadly no horseback riding for non-weekend. However they seems to lack of staff. We arrived at the hotel at 14.00 and would only able to check in around 15.00 as the rooms have yet ready. Nonetheless they have upgraded my room to tower which is highly apprecitated. The next morning, when i would like to order in room breakfast, no one answered my calls. Hence i need to go to the receptionist to direct order my in-room breakfast.

Reviewed December 22, 2018

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10.0
Exceptional
Marisa from Malaysia
Family with teens
Deluxe Room, Guest room, 2 Twin/Single Bed(s), Balcony
Stayed 1 night in August 2019

EXCEPTIONAL SERVICE AND PLACE”

We have been received by Dian the beautiful receptionist on our arrival. Dian gave us beyond excellent service that made us feel close to home. The beds in the rooms are so heavenly you would think what have you done to deserve such comfort and luxury. Overall a really great experience and we are looking forward to stay at Sheraton Bandung soon!

Reviewed September 02, 2019

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8.0
Excellent
Samanta from Indonesia
Family with young children
Stayed 1 night in July 2018

nice experience”

We like the location and ambience here in Sheraton Dago Bandung. We also like all foods because it taste very delicious and has variety of menu for breakfast and evening cocktails. One thing that made us worry was water temperature at the swimming pool. It was very cold. Hotel management shall consider to control water temperature, so the water will be warmer for all guests. Sure it will pleasant us to stay longer at the swimming pool.

Reviewed July 16, 2018

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10.0
Exceptional
Elaine from Canada
Family with young children
Stayed 2 nights in January 2017

Bit of Paradise Close to Attractions”

This hotel is like a hidden retreat while still being close to all of the action. The rooms are gorgeous (tower room) and the price to upgrade to a tower room is well worth it since you get free evening nibbles and drinks in the lounge and get bigger rooms with space to hangout. Our kids were more than happy to spend the whole day petting the rabbits and ridding the horses on the weekend. The Sunday Brunch was nice too with more activities for the kids. Tip: Go to the restaurant Noah's Barn not far down the street for great ambiance and food.

Reviewed January 30, 2017

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9.6
Exceptional
Thomas from Indonesia
Family with young children
Stayed 1 night in October 2016

Superb Children Facility”

Check the photos of its kids' facility, really nice and the staff there is really patient with children, friendly, warming and ready to assist. Free ice cream!! Playground with soft rubber so no worry if the children fell, beware of the edge though. Free horse riding on weekends!! Nice pool. The restarurant and food is good, during my visit there are 2 birthday party celebrated here meaning it is well know and well accepted in Bandung. Advise: stay close to hotel to avoid heavy traffic at weekend. I will definitely go back here in future.

Reviewed November 08, 2016

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7.6
Very good
Irwan from Indonesia
Group
Deluxe Room, Guest room, 2 Twin/Single Bed(s), Balcony
Stayed 1 night in December 2020

Degrading services”

It was not my first time to stay at Sheraton Towers in Bandung and I was not satisfied with their rooms, amenities, services When I arrived with my wife and 2 family members, I was given upgraded rooms. Happy but then I found out that one of the rooms had a bad odor. Asked for another room and they offered me with a King Bed but didn't want to. After one from room services showed up and provided with a aromatherapy type of odor killer, I became curious to know where that stench came from. Apparently, it was the fridge which was replaced Calling front desk sometime around 8pm was a bit challenge. Not sure if they were understaffed that evening I missed the old Sheraton services and hope that the Mgmt there could pay extra attention to little things including amenities.

Reviewed December 31, 2020

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9.3
Exceptional
BETTY from Singapore
Solo traveler
Stayed 1 night in April 2015

MEMORABLE AND FANTASTIC STAY”

SERVICES BY THE STAFF, THE AMBIENCE AND THE ROOMS OF THE HOTEL

This is the first time we are staying at Sheraton in Bandung and we are very pleased with the very very comfortable and cosy rooms. Adding to this is the top notch services rendered by each and every staff... making all of us felt very at home. Kudo! to all for a well done job

Reviewed June 30, 2015

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10.0
Exceptional
Asep from Indonesia
Family with teens
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in January 2019

Luxury hotel and lovely staff”

Thanks Sheraton Bandung for upgrade our room ... was very surprise for us (good move to attract new customer to become loyal customer) Staff is so friendly and full of smile.

Reviewed January 16, 2019

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9.0
Exceptional
Vebby from Indonesia
Family with young children
Stayed 1 night in July 2015

Nice Family Hotel ”

Kids Club & Pony Riding & Big Towers Cabana Room

Thank you Sheraton for upgraded my executive room into Towers Cabana Room.. My daughters love the big bath tub and private balcony.. We enjoy the park in the morning, kids pool and kids club with free ice cream and free pony riding.. =)

Reviewed July 30, 2015

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