Sheraton Brooklyn New York Hotel
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 Sheraton Brooklyn New York Hotel
 Sheraton Brooklyn New York Hotel
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8.0
Excellent
/10
(2296 reviews)See what guests said
See map
7.9
Very good
Location rating score
Very good location
  • The National 9/11 Memorial & Museum3.29 km
  • Statue of Liberty5.08 km
  • Empire State Building6.33 km
  • Grand Central Terminal6.84 km
  • Times Square7.5 km
  • Museum of Modern Art (MoMA)7.72 km
  • Top of the Rock Observation Deck7.86 km
  • Broadway8.01 km
  • Metropolitan Museum of Art9.85 km
  • Central Park10.24 km
  • Sheraton Brooklyn New York Hotel

    228 Duffield Street, Brooklyn, New York (NY), United States, 181, 11201 - See map
    "This was the perfect hotel for that mini escale I was looking for in the heart of downtown Brooklyn (shopping!) and to be inside a pool for most of my..."
    Shafia - July 13, 2016
    Exceptional reputation
    Recommended by 100% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    Excellent comfort
    8.0 room quality and comfort
    Very good service
    7.4 rating for service
    • Hot tub

    • Sauna

    • Daily housekeeping

    • Bar

    • Poolside bar

    Cheaper than 97% of all properties in New York (NY) in the last 24 hoursCompared to 5,648 New York (NY) properties at Agoda for various dates
    Value for money7.3
    Distance to city center9.73 km
    Location rating7.9
    Nearest airportLaGuardia Airport (LGA)
    Distance to airport13.2 km

    Rooms available at Sheraton Brooklyn New York Hotel

    8.0
    Very good
    Room comfort & quality
    Suite, Bedroom 1: 1 King, Bedroom 2: 2 Double, Sofa bed
    Suite, Bedroom 1: 1 King, Bedroom 2: 2 Double, Sofa bed
    ...
    • Room size: 62 m²/667 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Club level, Guest room, 1 King
    Club level, Guest room, 1 King
    ...
    • Shower
    • 1 king bed
    Enter dates to see prices
    Club level, Guest room, 2 Double
    Club level, Guest room, 2 Double
    ...
    • Non-smoking
    • Shower
    • 2 double beds
    Enter dates to see prices
    Guest room, 1 Double, City view
    Guest room, 1 Double, City view
    ...
    • Balcony/terrace
    • Shower
    • 1 king bed
    Enter dates to see prices
    Guest room, 2 Double
    Guest room, 2 Double
    ...
    • Shower
    • 2 double beds
    Enter dates to see prices
    Suite, 1 King, Sofa bed
    Suite, 1 King, Sofa bed
    ...
    • Shower
    • 1 king bed
    Enter dates to see prices
    Guest room, 1 King
    Guest room, 1 King
    ...
    • Shower
    • 1 king bed
    Enter dates to see prices
    Suite, 2 Double, Sofa bed
    Suite, 2 Double, Sofa bed
    ...
    • Shower
    • 2 double beds and 1 sofa be...
    Enter dates to see prices
    Club
    Club
    ...
    • Shower
    Enter dates to see prices
    Deluxe Double Bed
    Deluxe Double Bed
    ...
    • Shower
    Enter dates to see prices
    Property ranking|Compared to 5,648 New York (NY) properties
    See all rankings
    Room comfort score
    8.0/10
    Cheapest price score
    Cleanliness score
    8.2/10
    Value for money score
    7.3/10
    Better than
    98
    %
    of New York (NY) properties
    Better than
    97
    %
    of New York (NY) properties
    Better than
    96
    %
    of New York (NY) properties
    Better than
    95
    %
    of New York (NY) properties
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    More about Sheraton Brooklyn New York Hotel

    More about Sheraton Brooklyn New York Hotel

    7.6
    Very good

    "Location is very good."

    CHO B.

    |

    August 30, 2016

    Description

    Show less

    Most talked about facilities

    Breakfast
    2 mentions
    Internet
    2 mentions
    Food & Dining
    1 mention
    Swimming Pool
    1 mention

    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American

    Restaurants on site

    Avere Ristorante
    Cuisine:Italian
    Menu:Buffet

    Nearby restaurants

    American cuisine
    American cuisine
    Industry Kitchen
    2.3 km American, Bar, Italian
    Nelson Blue
    2.3 km American, Bar, Contemporary
    Keg 229
    2.3 km American, Bar, Pub
    Italian cuisine
    Italian cuisine
    Buon Amici
    2.3 km Italian
    Acqua at Peck Slip
    2.4 km Italian
    Adrienne's Pizzabar
    2.6 km Italian, Pizza
    Bar
    Bar
    Killarney Rose
    2.5 km Bar, Pub
    Flow Bar NYC
    2.9 km Bar, Pub
    Rooftop 93 Bar & Lounge
    3.0 km Bar

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

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    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of Sheraton Brooklyn New York Hotel from real guests

    Overall rating
    8.0
    Excellent
    From 2398 reviews
    Provided by verified guests of
    Agoda Reviews (75)Booking.com Reviews (2221)
    Rating via Agoda7.5
    /
    10
    Cleanliness8.2
    Facilities6.8
    Location7.9
    Room comfort and quality8.0
    Service7.4
    Value for money7.3
    High score for New York (NY)
    Rating
    9+ Exceptional (8)
    8-9 Excellent (13)
    7-8 Very Good (16)
    6-7 Good (8)
    <6 Below Expectation (12)
    Time of the year
    Mar - May (10)
    Jun - Aug (26)
    Sep - Nov (8)
    Dec - Feb (13)
    All guests (75)
    All languages

    Show reviews that mention 

    Showing 57 verified guest comments
    123
    8.4
    Excellent
    DAISY from Philippines
    Family with teens
    Guest room, 2 Double
    Stayed 7 nights in December 2019

    Excellent”

    We stayed for 7 days last December & Everything was okey but my only complain was- the comforter was so old and worn out- I requested the housekeeping assigned for a thicker comforter but she didnt change them - but after 3 days of our stay- they finally change them.

    Reviewed January 08, 2020
    8.8
    Excellent
    WEIJUNG from Taiwan
    Business traveler
    Guest room, 2 Double
    Stayed 4 nights in September 2019

    Excellent”

    The room card is not working with the elevator. Have to try at least 5 times to get to click the floor number.

    Reviewed October 02, 2019
    6.8
    Good
    WAN from Malaysia
    Family with teens
    Guest room, 2 Double
    Stayed 3 nights in April 2019

    good”

    the room was a little dark, as the lighting was a little dimmed. the Bedroom size was a little small for a 4 person room. Good location as is near to a few subway station and lots of food around the hotel.

    Reviewed May 15, 2019
    4.8
    Wing from Hong Kong
    Family with teens
    Stayed 4 nights in September 2018

    Staff attitude at the front desk has to be improved. ”

    We were not given room with double bed which we have booked upon arrival. The service and attitude of the front desk is not good.

    Reviewed October 02, 2018
    3.6
    Yvette from United States
    Couple
    Stayed 5 nights in July 2018

    Unfortunate ”

    We were very disappointed with this Sheraton hotel. So disappointed we decided to check out early. Our room was very small and very difficult to navigate through. The carpet was dirty the curtains were ripped and stained. The lobby is extremely small and requires some major cleaning. The entire hotel needs a facelift. The Starbucks was beyond slow to get people there orders. Super disappointed! Will not stay here again. I felt bad for the staff. They were very friendly and helpful. Unfortunately the surroundings set them up to fail.

    Reviewed August 07, 2018
    2.8
    Courtney from United States
    Couple
    Stayed 6 nights in July 2018

    No A/C in the halls, no water in gym, holes in pillows, Starbucks staff rude and slow. ”

    Also, I contacted them 2 times to get a lower rate that became available and never got a phone call back or response to my email. I was extremely disappointed and actually switched hotels in the middle of our trip as a result!

    Reviewed August 06, 2018
    9.2
    Exceptional
    Amber from United States
    Couple
    Stayed 1 night in December 2017

    Exceptional”

    The bed is comfy and the room is clean. The location is great. The girl at the front desk should be a bit more friendly. Otherwise, it would have been a five star for staff.

    Reviewed December 11, 2017
    8.0
    Excellent
    Dave from Trinidad & Tobago
    Family with teens
    Stayed 6 nights in June 2017

    Very good”

    Breakfast will rate 3/5 star, that should be improved. Conserving & helping the environment is good. The option given to me to reuse towels is great, using the sign on the external of the door but the room should be tidied up and the beds made up.

    Reviewed July 02, 2017
    3.6
    Gil from Canada
    Group
    Stayed 1 night in April 2017

    Not friendly staff.Not very Helpful, they changed me twice even though I put myself credit online.”

    They need more friendly people in front desk. guest should receive a great treatment .. specially we are escape from Stress work and we want to have a good time while away. Customer Service need to Improve.

    Reviewed April 29, 2017
    3.6
    John from United Kingdom
    Couple
    Stayed 3 nights in October 2016

    Miserable hotel.”

    Stayed 4 nights in a 'club' king room. Room 2406 (as a warning to others). There was a constant grinding/squeaking noise from some sort of service shaft 24 hours, which was very loud once the TV was off and trying to sleep, basically you need earplugs to stay here - we didn't have any so ended up using earbuds from our music players to try and get some sleep. Terrible experience given that the primary purpose of a hotel is to allow you to get some sleep. The room, as well as being small and stupidly expensive for the terrible location (downtown Brooklyn is - at the time of writing Oct 2016 - a massive building site and almost completely dead at night), was tired and bland with old chewing-gum stuck to the carpet etc. There is no fridge. The coffee/tea facilities were not replenished daily. During the stay I spoke to 4 different people at the front desk and only one of them briefly looked me in the eye, the others didn't look at me at all they just spoke down into their desk. Not one of them cracked a smile. It was the most miserable bunch of front desk staff I have ever encountered, the management of this hotel are quite clearly doing a terrible job of running the establishment and need brought to account. Finally the 'club' experience: we have been fortunate to travel to many areas around the world, and often in club rooms. The Sheraton Brooklyn is abusing the 'club' terminology, because whatever you may be used to at club level from other hotels around the world (including America) this is a JOKE. It is not 'club'. It is a poor imitation of continental breakfast, and a few cans of soda and a tiny nibble at a corner table of the restaurant in the evening. Laughably bad, they're basically stealing money advertising this as 'club', because it isn't. In short incredibly over-priced for a very poor experience.

    Reviewed October 11, 2016
    7.6
    Very good
    CHO from Malaysia
    Family with teens
    Stayed 5 nights in August 2016

    Good location ”

    Hotel is next to NYU. Location is very good. Clean.

    Reviewed August 30, 2016
    6.4
    Good
    shanila from Bangladesh
    Family with young children
    Stayed 1 night in August 2016

    Too expensive compared to the facilties ”

    Too pricey

    Reviewed August 06, 2016
    9.2
    Exceptional
    Shafia from United States
    Solo traveler
    Stayed 1 night in July 2016

    Mini escape”

    This was the perfect hotel for that mini escale I was looking for in the heart of downtown Brooklyn (shopping!) and to be inside a pool for most of my stay.

    Reviewed July 13, 2016
    6.0
    Camelia from Romania
    Family with young children
    Stayed 13 nights in December 2015

    Good place for visiting NY ”

    Good location

    Good and the staff where friendly

    Reviewed January 06, 2016
    7.0
    Very good
    Rory from United Kingdom
    Solo traveler
    Stayed 4 nights in July 2014

    Very expensive to use wifi in the room”

    Pool Location Friendly staff
    Reviewed July 09, 2014
    7.3
    Very good
    Ch from Pakistan
    Family with teens
    Stayed 7 nights in June 2014

    Superb and delightful”

    Beds, WiFi and Lemonade

    Stay was great except for the first night since the AC was not working.

    Reviewed July 09, 2014
    8.3
    Excellent
    Julienne from United States
    Family with young children
    Stayed 3 nights in June 2014

    NO internet, had to pay $40 for a 3 night stay!!”

    Clean rooms

    It was fine, aside from not having internet access, and cabs

    Reviewed July 02, 2014
    8.0
    Excellent
    Inderjeet from United Kingdom
    Family with teens
    Stayed 5 nights in June 2014

    Good value for money with very good metro links”

    Location,staff and clean

    Very comfortable and enjoyable. The staff was very helpful.

    Reviewed July 01, 2014
    6.7
    Good
    Rohaida from Singapore
    Family with teens
    Stayed 7 nights in June 2014

    Comfort, convemient location ”

    Comfortable room Good location Friendly staff
    Reviewed June 21, 2014
    4.0
    Diana from United States
    Couple
    Stayed 1 night in June 2014

    The pool wasn't open till5pm. I was not impressed ”

    I was not impressed at all by this hotel or the decor of the rooms. I was a bit disappointed

    Reviewed June 19, 2014
    123

    Reviews of Sheraton Brooklyn New York Hotel from real guests

    Overall rating
    8.0
    Excellent
    From 2398 reviews
    Provided by verified guests of
    Agoda Reviews (75)Booking.com Reviews (2221)
    Rating via Agoda7.5
    /
    10
    Cleanliness8.2
    Facilities6.8
    Location7.9
    Room comfort and quality8.0
    Service7.4
    Value for money7.3
    High score for New York (NY)
    Rating
    9+ Exceptional (8)
    8-9 Excellent (13)
    7-8 Very Good (16)
    6-7 Good (8)
    <6 Below Expectation (12)
    Time of the year
    Mar - May (10)
    Jun - Aug (26)
    Sep - Nov (8)
    Dec - Feb (13)
    All guests (75)
    All languages

    Show reviews that mention 

    Showing 57 verified guest comments
    123
    8.4
    Excellent
    DAISY from Philippines
    Family with teens
    Guest room, 2 Double
    Stayed 7 nights in December 2019

    Excellent”

    We stayed for 7 days last December & Everything was okey but my only complain was- the comforter was so old and worn out- I requested the housekeeping assigned for a thicker comforter but she didnt change them - but after 3 days of our stay- they finally change them.

    Reviewed January 08, 2020
    8.8
    Excellent
    WEIJUNG from Taiwan
    Business traveler
    Guest room, 2 Double
    Stayed 4 nights in September 2019

    Excellent”

    The room card is not working with the elevator. Have to try at least 5 times to get to click the floor number.

    Reviewed October 02, 2019
    6.8
    Good
    WAN from Malaysia
    Family with teens
    Guest room, 2 Double
    Stayed 3 nights in April 2019

    good”

    the room was a little dark, as the lighting was a little dimmed. the Bedroom size was a little small for a 4 person room. Good location as is near to a few subway station and lots of food around the hotel.

    Reviewed May 15, 2019
    4.8
    Wing from Hong Kong
    Family with teens
    Stayed 4 nights in September 2018

    Staff attitude at the front desk has to be improved. ”

    We were not given room with double bed which we have booked upon arrival. The service and attitude of the front desk is not good.

    Reviewed October 02, 2018
    3.6
    Yvette from United States
    Couple
    Stayed 5 nights in July 2018

    Unfortunate ”

    We were very disappointed with this Sheraton hotel. So disappointed we decided to check out early. Our room was very small and very difficult to navigate through. The carpet was dirty the curtains were ripped and stained. The lobby is extremely small and requires some major cleaning. The entire hotel needs a facelift. The Starbucks was beyond slow to get people there orders. Super disappointed! Will not stay here again. I felt bad for the staff. They were very friendly and helpful. Unfortunately the surroundings set them up to fail.

    Reviewed August 07, 2018
    2.8
    Courtney from United States
    Couple
    Stayed 6 nights in July 2018

    No A/C in the halls, no water in gym, holes in pillows, Starbucks staff rude and slow. ”

    Also, I contacted them 2 times to get a lower rate that became available and never got a phone call back or response to my email. I was extremely disappointed and actually switched hotels in the middle of our trip as a result!

    Reviewed August 06, 2018
    9.2
    Exceptional
    Amber from United States
    Couple
    Stayed 1 night in December 2017

    Exceptional”

    The bed is comfy and the room is clean. The location is great. The girl at the front desk should be a bit more friendly. Otherwise, it would have been a five star for staff.

    Reviewed December 11, 2017
    8.0
    Excellent
    Dave from Trinidad & Tobago
    Family with teens
    Stayed 6 nights in June 2017

    Very good”

    Breakfast will rate 3/5 star, that should be improved. Conserving & helping the environment is good. The option given to me to reuse towels is great, using the sign on the external of the door but the room should be tidied up and the beds made up.

    Reviewed July 02, 2017
    3.6
    Gil from Canada
    Group
    Stayed 1 night in April 2017

    Not friendly staff.Not very Helpful, they changed me twice even though I put myself credit online.”

    They need more friendly people in front desk. guest should receive a great treatment .. specially we are escape from Stress work and we want to have a good time while away. Customer Service need to Improve.

    Reviewed April 29, 2017
    3.6
    John from United Kingdom
    Couple
    Stayed 3 nights in October 2016

    Miserable hotel.”

    Stayed 4 nights in a 'club' king room. Room 2406 (as a warning to others). There was a constant grinding/squeaking noise from some sort of service shaft 24 hours, which was very loud once the TV was off and trying to sleep, basically you need earplugs to stay here - we didn't have any so ended up using earbuds from our music players to try and get some sleep. Terrible experience given that the primary purpose of a hotel is to allow you to get some sleep. The room, as well as being small and stupidly expensive for the terrible location (downtown Brooklyn is - at the time of writing Oct 2016 - a massive building site and almost completely dead at night), was tired and bland with old chewing-gum stuck to the carpet etc. There is no fridge. The coffee/tea facilities were not replenished daily. During the stay I spoke to 4 different people at the front desk and only one of them briefly looked me in the eye, the others didn't look at me at all they just spoke down into their desk. Not one of them cracked a smile. It was the most miserable bunch of front desk staff I have ever encountered, the management of this hotel are quite clearly doing a terrible job of running the establishment and need brought to account. Finally the 'club' experience: we have been fortunate to travel to many areas around the world, and often in club rooms. The Sheraton Brooklyn is abusing the 'club' terminology, because whatever you may be used to at club level from other hotels around the world (including America) this is a JOKE. It is not 'club'. It is a poor imitation of continental breakfast, and a few cans of soda and a tiny nibble at a corner table of the restaurant in the evening. Laughably bad, they're basically stealing money advertising this as 'club', because it isn't. In short incredibly over-priced for a very poor experience.

    Reviewed October 11, 2016
    7.6
    Very good
    CHO from Malaysia
    Family with teens
    Stayed 5 nights in August 2016

    Good location ”

    Hotel is next to NYU. Location is very good. Clean.

    Reviewed August 30, 2016
    6.4
    Good
    shanila from Bangladesh
    Family with young children
    Stayed 1 night in August 2016

    Too expensive compared to the facilties ”

    Too pricey

    Reviewed August 06, 2016
    9.2
    Exceptional
    Shafia from United States
    Solo traveler
    Stayed 1 night in July 2016

    Mini escape”

    This was the perfect hotel for that mini escale I was looking for in the heart of downtown Brooklyn (shopping!) and to be inside a pool for most of my stay.

    Reviewed July 13, 2016
    6.0
    Camelia from Romania
    Family with young children
    Stayed 13 nights in December 2015

    Good place for visiting NY ”

    Good location

    Good and the staff where friendly

    Reviewed January 06, 2016
    7.0
    Very good
    Rory from United Kingdom
    Solo traveler
    Stayed 4 nights in July 2014

    Very expensive to use wifi in the room”

    Pool Location Friendly staff
    Reviewed July 09, 2014
    7.3
    Very good
    Ch from Pakistan
    Family with teens
    Stayed 7 nights in June 2014

    Superb and delightful”

    Beds, WiFi and Lemonade

    Stay was great except for the first night since the AC was not working.

    Reviewed July 09, 2014
    8.3
    Excellent
    Julienne from United States
    Family with young children
    Stayed 3 nights in June 2014

    NO internet, had to pay $40 for a 3 night stay!!”

    Clean rooms

    It was fine, aside from not having internet access, and cabs

    Reviewed July 02, 2014
    8.0
    Excellent
    Inderjeet from United Kingdom
    Family with teens
    Stayed 5 nights in June 2014

    Good value for money with very good metro links”

    Location,staff and clean

    Very comfortable and enjoyable. The staff was very helpful.

    Reviewed July 01, 2014
    6.7
    Good
    Rohaida from Singapore
    Family with teens
    Stayed 7 nights in June 2014

    Comfort, convemient location ”

    Comfortable room Good location Friendly staff
    Reviewed June 21, 2014
    4.0
    Diana from United States
    Couple
    Stayed 1 night in June 2014

    The pool wasn't open till5pm. I was not impressed ”

    I was not impressed at all by this hotel or the decor of the rooms. I was a bit disappointed

    Reviewed June 19, 2014
    123
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