Sheraton Dubai Creek Hotel & Towers Reviews

Very good”

i had booked and requested for a king size bed but the 1st night thy gave me a small bed then second day the gave is the big bed.so next time we hope thy always gv us beds as per our bookings.

Good Location And Friendly Staff But.............”

Everything is perfect for location, friendly staff and helpful concierge. But for the services satisfaction at the restaurant is poor , the used plate were stalking at my table and the serving staff just walked past our table without noticing it and we have to ask them to clear it. Secondly, Breakfast selection choice is poor, imagine having to eat the same breakfast for 3 days continuously, a slight change in the menu would be highly appreciated. This is not what I expected from Sheraton.

Very good value for money!”

Overall we had a nice stay at this hotel. (+): - Rooms are comfortable - food/breakfast from the restaurant are good - staff very professional - the hotel is well located (near by the shuttle boaat) and easy to find (-): (none)

Excellent Stay in the Heart of Dubai”

I just love this hotel. It is in perfect location in Old Dubai. The hotel itseld is clean, rooms are perfect & well maintained. The staff is very professional & tidy. They make you feel at ease & welcomed. The hotel is located on the Dubai Creek where one can see the old dhows emptying & loading all sorts of goods. A glimpse of old Dubai that is worth seeing. A walking distant from a major shopping center (the Twin Towers). Do not miss the outstanding Iranian resturant in this shopping center called "Daniel" perfect open Buffet for about $15.00. All sort of dtores are available. A short distance farther is Gamal Abdulnasser square where all kinds of electronics are. Prices are very competitive. Nice palce to be.

Lovely hotel beside the creek”

Its the the best location ever beside the creek . The best thing i had in that hotel is the best ever Japanese Restaurant Buffet . OMG its really really nice and its the best !!! me and my family loved the food the presentation and everything there . this the the second time i m staying there. the first time it was a bit different i think now the had maybe have done some renovation its really good and the the interior of the hotel is very nice as will .. The best thing of the hotel when u have the view of the creek at night where u can see all the boats with colorful lights cursing around its really nice .I had pleasant stay there

A Nice Place to stay”

There is just few incident that ruin my stay here. 1. The concierge, insist that you are using hotel taxi even though I want a regular taxi. The hotel taxi is normal car (Lexus), with meter, but the meter is double the price of normal one. And if you dont want to take this "hotel taxi" they will not bother to look one for you, and you are not allowed to wait in the hotel lobby, so you had to walk to the outer side of the hotel to hail a cab. 2. One receptionist-a male, for some reason, very rude. But this one, lets just say it, its just none to bother with the overall hotel staying experience.

Great Hotel but a bit away from Metro Station”

my stay is ok. the only problem is internet is a bit pricey. have to walk 700 meters to metro station (union) and (this is the worst) the bell boy/concierge are generally helpful except is i asked them to find regular taxi. hotel staff kinda encourage in the strongest way to use hotel taxi which is expensive, and if we insist to get regular taxi, i was being asked to hail it not from the front lobby, but in the street. this is in a way frustrating, especially during 43 celsius.

The hotel offers great value for money. ”

The hotel offers great value for money during summmer time. Great hotel with convenience to Dubai, not far from airport, a nice view of Dubai Creek and a fantastic staff. Incredibly helpful members of the Sheraton team members

lovley hotel and service with a smile”

our stay at the sheraton dubai creek; i would centainly stay there again if i could. the staff are the friendliest . great food at vivaldi's, club lounge superb, easy access to taxi, laundry service first-rate, and room cleanliness fantastic. what tops it off is being welcomed by the staff; they are exemplary!

Great location...”

Excellent, we enjoyed our stay...

Good”

Water pressure is very low in the morning and no water from shower after flushing the toilet. It is very frustrating that water getting lower and lower when you are in the midst of shower and still need to rush for meetings.

Simply wonderful”

We were so impressed from the moment we arrived. The Junior Suit gave us access to the club room, breakfast, high tea and happy hour. Everyone was so friendly and helpful. And our room was a good size for us with two small kids.

Perfect service staff & room”

Service staff was very polite, attentive and positive, from the cleaning staff to the counter staff and bell-hop. Very helpful and informed too. Free shuttle service was conveninent. Hotel was really walking distance from the nearest metro. Creek-facing room was very comfortable, with beautiful sunrise view. Will stay here again on my next visit to Dubai.

Up the creek with both paddles ”

We stayed in room 1127. The room layout was very pleasing,plenty of space. Bathroom was of a very good standard,walk in shower and bath.excellent view of creek. Staff very polite and accommodating .Hotel spotless throughout. Club lounge is great with afternoon sandwiches and cakes. Very pleased with stay and would recommend to anyone visiting Dubia. It's great to get out of the hassle and bustle of downtown Dubia.

Could not find a fault with this Hotel”

We were at this hotel only for a short duration but were really impressed by the room, food, architectural design of the hotel. The rooms are huge and have great views of the Creek and The Burj Khalifa. The bed is as comfortable as it could have been. The room had a huge bathroom with great showers. Next time when we visit Dubai, we will definitely consider this hotel again. Very minor comment on food - spread for breakfast was quite substantial but the quality of food & presentation could have been better. I would have given 5/5 for value for money if it was cheaper by US$100.

Superb”

It was an awesome that we even extended our stay in the hotel. They even upgraded us to Sheraton Club Room, which is on the 10th floor. It has an amazing view of Dubai Creek. The beds are so comfortable as well as the feather pillows. I love the raindrop shower!!! One more thing, there is a Nespresso Coffee Machine in the room, my mornings have been taken care of. The staff are very welcoming and they easily recognized the guests staying in the hotel. The hotel location is just perfect because it is near to every place in Dubai and it is very near the airport. Sheraton Dubai Creek will definitely now our home in Dubai.

Nice rooms and staff”

Had a quick 1 night stay and the room was nice and comfortable. Room service a little average and took 30mins to get change. Staff pleasant. Bar in the hotel was a good place to retreat. Would stay again at the right price.

Great location, excellent hotel”

I would choose the Sheraton Dubai Creek over any of the hotels in Jumeirah based on the location. For a weekend break it offered everything we needed and it was very easy to get around by using the local abra service to cross the Creek and the Metro station is only a few minutes away. The staff are also very friendly. Would definitely stay there again.

fantatic hotel”

we arrived at midnight after a long fight from Europe, we were greeted with such pleasure, and were very impressed with the service and attentiveness not to mention the grandgeaur of the hotel. after traveling thru Italy and receiving terrible service, and terrible food we were so happy to come to Sheraton and finally get the service we were craving. the food was also amazing and i highly recommend this hotel to anyone, with pleasure.

Great hotel ”

A very good hotel with a good location, close to creek and good restaurants etc Staff were friendly and accommodating. Hotel provided free internet connection a definite plus. Gym facilities were good.The room was modern, had good facilities and the staff were friendly and accommodating.

wonderful experience”

nice hotel which is well located along deira creek, the room is very spacey with a balcony you could see beautiful clear scenary of dubai city skyscrapers, staff are friendly and helpfull except that lady at the tourist info desk .. the area of the hotel also a taxi friendly.. and shopping centers are within few minutes reach.. not to mention the deira souk, spice market, cruising etc

Easy and comfrotable stay”

Staff were accommodating and caring, room was a good size, no problem to bring two trave cots in the room, the only negative was that the fridge was old and in poor state and not workign properly with mould inside. Hotel very accommodating and offered to replace it immediately....

Pleasant.”

Not bad, except that I was informed that since the hotel was overbooked and I had just arrived at 10:00 AM (after 14 months stationed in Afghanistan), I would have to wait until a room became available . 90 minutes later I finally got a room and was told in no uncertain terms that it was MY fault for arriving early.I understood this to be a 5 star hotel and 5 stars is synonomous with customer service,hence my anymosity with my initial reaction to the check-in procedure.....

Fantastic Hotel”

We stayed 3 nights on the club floor from the moment we were met at the airport by Hotel Car and until we checked out we were treated as special guests . a wonderful experience . thank you all staff for making our pre cruise stay so very nice.and when we are next in dubai. we shall stay here again. thank you so much.

fantastic hotel in a nice location..”

our stay in Sheraton Dubai Creek Hotel was awesome.... we had a excellent experience in our stay in this hotel.. its centrally located and with a great view of the creek from the rooms.. the city centre is just 10 min away wherte many shopping spree is awaiting. private yacht can rented from the marine outside the hotel.. will definitely return to stay here on my next visit to dubai.

"Lovely hotel and service with a smile"”

The whole stay was good.From the time I got out of the cab to check out. All the staff was helpful with anything I needed and wanted. Room service was done in a timely manor. I have been coming to Dubai for 5 yeas and wise I had been staying here the whole time

Sunset views over the creek”

the choice of the sheraton dubai creek hotel & towers turned out to be a perfect choice for my 6 day visit to dubai in terms of location - a five minute walk to the union metro stop. i had a creek side room so i watched a beautiful sunset every evening from my room, the price was right for such a nice hotel and the staff were friendly and helpful.

room very comfortable”

the staff at the reception greeted us with a smile . also at the checkin counter the staff met us with big smile. the reception area is big and very well organized. the elevators are fast and you need not stand long to use it. the breakfast area is quite spacious and all the staff members are very cooperative;; we celebrated our wedding annivery at the breakfast restaurant and the head of the waiter reserved the best table decorated with a vase of beautiful flowers. i must say i very much would like to stay again and highly recommend this hotel to my friends and family members.

service with a smile, nothing too ”

Arrived at 8 am after an all night flight and could have left our baggage but we were offered early check in for $120 which meant we could catch up on missed sleep and showers etc. Always greeted with courtesy and efficient service. Doormen always ready to call a taxi for you. On checkout luggage is collected and kept for you. If you need access they are happy to re-arrange and lift it for you. Staff do not expect a tip although are happy to accept if offered. Facilities available in gym to shower etc after checkout. Second stay here, last was 3 days and we were upgraded free of charge. Thoroughly recommend this hotel

Excellent”

Dubai is an amazing city and every major hotel group is represented across the city. The Sheraton is truly a world class hotel group and this hotel doesn't disappoint. The Agoda deal gave us an outstanding rate and we really felt looked after throughout our stay. The staff were extremely knowledgable and helpful - we booked all our excursions via the concierge who literally did everything. The room was top quality and the view over the creek was outstanding. Very little to complain about barring the fact that in such a top quality hotel, they still had the shower in the bath which is minor but perhaps a consideration for some.

Good 5 star hotel in Diera.”

we had booked a club room which has several benefits: airport pick-up, club lounge, happy hour, breakfast and supper. all reception desks were staffed so arrival was pleasant and quick, after a long flight. mustapha was helpful in selecting a room. our room was huge, with a large sitting area and a superb view of dubai creek. the room was cleaned properly each day. breakfast in vivaldi was well presented and the f&b manager and maitre d'i were especially attentive. the outdoor pool is quite adequate with room for all. note...the traffic outside the hotel is busy during rush hours so taxis can get snarled up. the new metro is around 650m walk.

Gorgeous hotel in an impressive city”

Sheraton Dubai Creek Hotel & Towers is a great hotel for a stopover as it is near the airport and transportation can be taken care of. As always in these hotels rooms are too small for the price, but services and amenities make up for a lot. If you don't stay too long this hotel might be a consideration and you will probably enjoy it.

Great location overlooking the Dubai Creek”

The hotel is well located on the banks of the Dubai Creek as well as being close to the International Airport. Many rooms have excellent views of the waterway. The hotel has a nice lobby with a good service staff. The guest rooms and the furnishings are a bit dated however. And I do not think they are equipped with the new comfort beds that are in many of the other Sheraton hotels. The Executive Lounge was nicely furnished with two computer stations, but the snacks are somewhat skimpy. Overall, very good value for the business and leisure traveler.

great price hotel”

Its a nice decent 5 star with a good location. The price is quite reasonable and it has some decent restaurants as well. Perfect for a business trip with easy access to most of Dubai. The Rooms are a good 5 star size except that might be a little bit dated. The mattress also would need an update but apart from that all is pretty good

location, ambiente and service perfect”

we stayed for two nights, went back later for three more and were each time highly satisfied. the creek location is a sight to be seen, especially in the evenings with the parade of dhows. our club room and the free service at the lounge were perfect, and we made use of a day pass (dirham p.p)at the related sheraton beach. limousine service to and from the airport was well organized. even at our odd travel times. we will certainly be back to the sheraton creek.

Beautiful views and comfortable rooms”

A very comfortable hotel, reasonably close to Dubai International Airport and well equipped for business travellers. Rooms are comfortable and spacious and it is worth paying that little bit extra for a Creek view. The biggest downside is that at busy times there aren't enough reception desks to deal with check-in and check-out. This is especially acute when groups arrive. Also, there isn't a comfortable lounge bar for quiet after hours business discussions or relaxation. The 'pub' is smokey, noisy and very much geared to the male sports fan.

Ok services”

Family-friendly No profanity, threats, prejudiced comments, hate speech or other non-family-friendly content. No reports of deaths, violent criminal activity or participation in drug-related activity.

lovely hotel and service with a smile”

hotel is great and staff is also cooperative but i had an issue of air conditioner, it was not working properly i called the technician he came and told that after 45 mints it will work properly but it didnt the other day they changed my room and that was okay.

Great hotel and first class service”

this hotel was the best so far in dubai, we are frequent travellers.the atmosphere was very relaxing and enjoyable, the staff very happy to attend to all our requests with nothing too much trouble. an enjoyable stay, thank you so much.

Fantastic hotel, however the shower leaked somewha”

I travelled with my 77 year old grandmother and my disabled mother. This holiday was perfect in every way. The staff couldn't do enough to help me and my family. The rooms where large and spacious and the view was amazing. I highly recommend dinner in there large restruant, the food was amazing!

Excellent location with stunning views.”

Excellent hotel complex. Great pool. Short trip from the airport and only cost 15 dirhams to take a taxi. Our room had a lovely view of the river and was well set out. The pool was 29 degrees on a 42 degree day which was great for a relaxing day.

Great hotel with large rooms”

thanks to the sheraton dubai creek i had a great stopover in dubai! my online bookings were honored with all my requests. i travelled in a large group of 21 people ranging in ages from 3 years to 58 years old! from the moment if our arrival transfer to our return transfer; all arrangements were well taken care of! our rooms were pre-allocated & we even had an unexpected upgrade! our well deserved rest, with a fantastic breakfast made it possible for us to catch as much of dubai as we could during our short stay! the use of the club lounge courtesy of my spg membership made it really worthwhile during my quick stops! i would definitely reccomend this hotel to anyone visiting dubai!

Superb hotel with attentive and friendly staff”

The hotel staff were very helpful and accommodating when I needed directions to the various shopping areas. The rooms are a good size and housekeeping is efficient. The hotel is located fairly close to the airport and the Baniyas shopping area, but quite a distance away from the Marina.

Beautiful view of the Dubai creek”

i appreciate that the hotel staff moved me to a room with a nice view of the creek when my original room choice was not available at check in. i stayed at a club room and was expecting an ok bathroom. the hotel is an old one and therefore the room layout and interiors reflect this. the bathroom was clean alright but the shower and bath tub combined is not a good idea. difficult to move around while showering, and would not want to do so else you slip. the tub is narrow and by the time you're done showering the floor is flooded from water seeping through the shower curtain. i moved to another hotel because of the bathroom. i stayed three days and the breakfast buffet did not vary :(

Great service you expect from a Sheraton Hotel”

This hotel was the last for our 5 week holiday. We were able to unwind and relax by the pool and in the lounge. We found everyone friendly and willing to help. The hotel was a short walk to the train and within easy reach of the Souks.

Well appointed hotel with accomodating staff”

The Sherton Dubai Creek Hotel & Towers offers a fantastic complimentry airport return transfer to the hotel, which is so welcomed when arriving in the early hours of the morning. Check-in was made seemless due to the efficent and professional staff. Having spent most of our 24hrs stay a the hotel we found the amenities and food of very high standard.

Great Hotel”

The Sheraton Dubai Creek as one of the best views in town. if you are staying creek side on a club floor you get up to a view of Dubai that is hard to find. Its very close to almost everything, an evening walk along the creek, shopping at the near by mall,...

Fantastic service”

We took the Club Floor Service and we were picked up at the airport, by some very nice and competent chaps, even altho we were a bit later than expected . Check in was fast, the room was clean and tidy with a lovely view over the Dubai Creek (and the towels were white and very fluffy!!! - a really good sign). The staff in all the restaurants were extremely polite and helpful. , and we really enjoyed our hotel stay in Dubai.

Great location with amazing creek view ”

The hotel staffs are very friendly and I had a pleasant stay. The lobby was great and i liked the ambiance of that place. Even though the point i am going mention wouldnt be of much interest to most of them, i would like to raise this as found this bit lesser in standards for a 5-star hotel.. The bathroom was not as good as i expected for a 5 star hotel but it was decent. I have been to other 5 star hotels and they are spacious and luxurious than this. The could have had a spacious one.. Other than that everything was ok

Not too bad for Old Dubai Area”

the hotel isn't that bad because it's 5 star hotel but for those people who need internet at any time will face some problems for classic room users. i recommend you to take a classical room because you can use the lounge + airport pick up and transfer with free internet.

Nice view in Club Room - the best in Dubai!”

I upgraded my room from City View to Club Room which costed additional - it was including breakfast and free alcoholic drinks (alcohol in Dubai is expensive!) and snacks in Happy Hour, internet access and morning coffee at the room. Room size was almost same but Club Room had a wide window to look down the Creek! I widely opened the window and enjoyed a morning coffee service at the room having nice wind - it was April so not too hot. If you want to treat yourself, good value to pay additional, I think.

Great Hotel”

The sheraton is a great hotel! The staff is great! The location is great! A little hard to get a taxi at times, but overall, great!! The Deira city center is nearby and the hotel has a wonderful japanese restaurant inside! Rooms are nice as well!

Perfect Old Dubai location”

Having been in Dubai many times and having mostly stayed in Hotels in beach locations, we opted for the Sheraton Creek this time, wanting to be closer to the arabian culture, the creek and the souks. What a perfect place to be. Lovely hotel lobby with water features, good (temperature managed) pool, superb breakfast(not included but worth it). Rooms creek side were fantastic, spacious, with view over to the financial centre. Perfect hospitality as we would expect from Sheraton.

Great location with amazing creek view”

The hotel staffs are very friendly and I had a pleasant stay. The lobby was great and i liked the ambiance of that place. Even though the point i am going mention wouldnt be of much interest to most of them, i would like to raise this as found this bit lesser in standards for a 5-star hotel.. The bathroom was not as good as i expected for a 5 star hotel but it was decent. I have been to other 5 star hotels and they are spacious and luxurious than this. The could have had a spacious one.. Other than that everything was ok

Nice hotel, comfortabe rooms, conveniently located”

i had a lovely stay at the sheraton creek dubai. i had an upgrade to an even more beautiful room with creek view. (preferred starwood guest floor). there is everything one needs inside the room. the decoration is classic. beautifully located on the creek.

Good location overlooking the Creek”

Booked a triple room but no third bed on arrival - had to remind housekeeping. The maid also kept forgetting to leave towels etc for 3 people so again had to keep phoning housekeeping. Other than this the rooms were spacious and the bathroom was clean. Good location overlooking the Creek. Pool closed during our visit which was disappointing as not informed of this prior to visit. Provision had been made with a nearby hotel but had to ask reception about this as no information was voluntarily given.

excellent hotel with excellent service ”

It was one of the best experience for us, the breakfast was simply excellent and service is excetional quality. We couldn't find a sigle person whom we could regard as below standard service. I have recommendeded the hotel to number of my friend from Australia. The club room was woth every penny the lounge service was very good and refreashing.

Outstanding infrastructure and service”

i had a fantastic time at sheraton dubai creek, a hotel that deserves be part of agoda's list. it offers a variety of places to eat, drink and shopping, a wonderful breakfast that serves all expectations, beautiful rooms with great view to the creek.

Old Hotel. Bad Service.”

Very old hotel. Check in staff is cold and talked to you in the way that he is a high ranked officer while you come to beg him. I ordered Club service but it is not enabled. The lounge is poor quality. Luggage still not delivered to our room after check in for 5 hours. Not worth a 4-star though it charged you 5-star rate.

great hotel”

i have stayed at this hotel many times and cannot compliment the service at this hotel. the location is just perfect. it is located right at the border of deira and bur dubai. yet still not far from many malls and the airport. i highly recomment to anyone that stays here, to eat the japanese restaurant inside the sheraton!!

good and friendly”

Friendly welcoming staff from airport pick up/drop off, check in made easy, spa facility great massage, good clean room and the gym small but effective. The only down was the walk from elevator to room stuffy musky smell.

Excellent hotel with great service”

i checked in at 1am and the service i received from the porter and the service manager was excellent. unfortunately for the duration of my stay i was confined to my hotel room due to food poisoning and the service i received when i called hotel guest services was exemplary every time. they called a doctor for me, assisted me with bags, brought me bottles of water and made an unpleasant situation more bearable. i would recommend the sheraton dubai creek to anyone wishing to visit dubai. if you want to be close to the malls, this is not the best location for you. it is, however, only 2 blocks from the very efficient metro which gets you to the malls within 20 minutes for very little cost.

great hotel!!!!”

i love staying at dubai sheraton creek. the staff are excellent, generous, and very polite. they also have a good choice of restauants in the hotel. but the one i love the most is the japanese restaurant. i highly recommend anyone to eat there.the location of sheraton creek is not too bad also. you are not far from deira city center, festival city, the airport, a host of clubs ,and bur dubai.

quite bad experience”

check in and hope to seek help to find my SPG no. but finally did not do that for me breakfast food selection too little hotel taxi (they recommended us to take) cheated us with more charge and said no change and over charge us again feeling of very old hotel swimming pool closed too early (6:00 p.m.)

Great relic of dubai”

The stay was great. Even during Ramadan, when it is best avoided to go to the UAE, they still kept the bar open and had at least one restaurant open for every meal. I was impressed with service, and everything was great. Although the hotel has been around a while, it is still in good shape, clean rooms, and modern amenities.

Great hotel and location”

Hotel centrally located to CBD, town and airport. Rooms comes with a great view of the creek, if you are staying in the room with the creek view. The Japanese buffet at the lobby is a must try, and reasonable too. The staffs are friendly and i look forward to visit this hotel in near future.

Fabulous location right on the Creek”

On arrival at the Hotel at 0100am in the morning we were greeted by friendly and very polite staff. We were most impressed by the cleanliness of the whole property and the vastness of the foyer/reception area. Our room was also spacious and very well appointed - fabulous pillows and we appreciated daily complimentary bottled water.

great 4 night break in dubai”

great hotel in a fantastic location, rooms overlooking the creek are great, close to clock tower, 3 minute drive by taxi to deira city centre, 10 minutes drive to merdifa city centre.... nice hotel facilities with tennis court, pool, table tennis, well equipped rooms with great service, respond immediately after you ask for anything, highly recommended for business travelers conducting duties in deira

Good hotel with obliging staff ”

would recommend sheraton creek towers to dubai travellers. staff extremely obliging and polite even when booking us in after 1am late arrival. junior suite quite comfortable and pool excellent way to relax and cool off from the heat. breakfast selection caters for all with friendly staff on hand to assist. well worth a stay for the price.

Perfect”

Good room service, good location, helpful reception, they changed my room to sea view from city view. Rooms are quite clean, people are friendly. It was a perfect trip for me. Also hotel location is very close to downtown, bars and pubs. They have a good pub inside also.