Sheraton Grand Chicago

Sheraton Grand Chicago

301 East North Water Street, Magnificent Mile, Chicago (IL), United States, 60611
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Guestroom Sheraton Grand Chicago
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    Lobby Sheraton Grand Chicago
    Lobby Sheraton Grand Chicago
    Interior view Sheraton Grand Chicago
    Guestroom Sheraton Grand Chicago
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    Exterior view Sheraton Grand Chicago

    Guest reviews

    8.1
    Excellent
    /10
    (46 reviews)See what guests said
    8.4
    Excellent cleanliness

    Property highlights

    • 770 meters to public transportation

    • 630 meters to the beach

    • Sauna

    • Air conditioning

    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Nearby
    Popular
  • River Esplanade90 m
  • Centennial Fountain and Water Arc140 m
  • Chicago Pedway240 m
  • Heald Square Monument240 m
  • Tribune Tower390 m
  • Aqua Tower390 m
  • McCormick Tribune Freedom Museum390 m
  • Dylan's Candy Bar400 m
  • Joel Oppenheimer400 m
  • Magnificent Mile410 m
  • Value for money7.2
    Location rating9.3
    Nearest airportMidway International Airport (MDW)
    Distance to airport15.9 km
    Select your room
    8.3
    Excellent
    Room comfort & quality
    Club King Room
    Club King Room
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 super king bed
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    Club Double Room
    Club Double Room
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 double beds
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    Family Room
    Family Room
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 1 single bed and 2 double b...
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    Grand Deluxe King Room
    Grand Deluxe King Room
    ...
    • Room size: 37 m²/398 ft²
    • Non-smoking
    • 1 super king bed
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    Junior Suite
    Junior Suite
    ...
    • Room size: 48 m²/517 ft²
    • Non-smoking
    • 1 super king bed and 1 sofa...
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    Superior King Room with City View
    Superior King Room with City View
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 super king bed
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    Traditional King Room
    Traditional King Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 1 super king bed
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    Executive Suite with Lake View
    Executive Suite with Lake View
    ...
    • Room size: 57 m²/614 ft²
    • Shower and bathtub
    • 1 super king bed
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    Deluxe Water View with Two Double Beds
    Deluxe Water View with Two Double Beds
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 2 double beds
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    Grand Traditional King Room
    Grand Traditional King Room
    ...
    • Room size: 37 m²/398 ft²
    • Shower and bathtub
    • 1 super king bed
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    More about Sheraton Grand Chicago

    More about Sheraton Grand Chicago

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (46)Booking.com Reviews (1608)
    8.1
    /
    10
    Cleanliness8.4
    Facilities7.8
    Location9.3
    Room comfort and quality8.3
    Service8.1
    Value for money7.2
    Provided by verified guests of Agoda
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    All guests (46)
    Showing 31 verified guest comments
    12
    8.8
    Excellent
    Rui from China
    Couple
    Stayed 3 nights in October 2018
    Great location, clean room”
    location is great, easy to go tourist spots. the check in and check out takes long time. Room is very clean
    Reviewed October 12, 2018
    4.4
    Joy from Australia
    Couple
    Stayed 2 nights in September 2018
    Lack of attention to detail ”
    Lack of attention to detail compared to other grand Sheraton’s I have stayed at. Reception staff bored and lethargic. Greeter as we walked in was lovely. No concern about our room not being cleaned when staff were on strike. Paid for a service which I worked hard to pay for which we did not get. Also no robes or slippers for room and floor carpet was definitely sticky. I asked the reception staff and she said too bad we don’t provide them.... management were great covering door when staff on strike !!!
    Reviewed September 11, 2018
    3.6
    Hannah from United States
    Couple
    Stayed 2 nights in September 2018
    Overpriced and outdated”
    Staff members were on strike, we were not notified prior to arrival. No services were offered due to the strike. When asked if an upgrade could he offered to offset the negative experience I was offered 50 off a 536.00$ two night room, that was the size of a postage stamp. The best thing about this room was the view, I was lucky enough to get a river front room.
    Reviewed September 10, 2018
    8.8
    Excellent
    Jerry from United States
    Business traveler
    Stayed 2 nights in June 2018
    Managing Director”
    Facility was well maintained, rooms clean and current, lobby was large and inviting. Staff was near but not in the way and the bell staff was engaging and helpful. Jerry Jerry
    Reviewed June 14, 2018
    9.2
    Exceptional
    John from Canada
    Couple
    Stayed 3 nights in May 2018
    Beautiful Hotel”
    Beautiful hotel in great location, staff was friendly and accommodating. Very clean, the only con was if you aren't a SPG member they want to charge for Wi-Fi which I think is ridiculous given it is free anywhere. That policy needs to be changed. Otherwise great hotel to stay at!
    Reviewed May 22, 2018
    7.2
    Very good
    Mei from Taiwan
    Business traveler
    Traditional King Room
    Stayed 1 night in March 2018
    Good yet slightly disappointed”
    Overall, a recommendable hotel but don't be surprised if the actual room rate ends up going up upon your approval when you choose to pay at the property. Was very shocked for the room rate that I paid but there was not even body wash (shower gel) provided. When I asked the housekeeper about this, she answered that was only provided to the "VIPs" but she gave it to me anyway.
    Reviewed April 29, 2018
    7.2
    Very good
    Ju from United States
    Family with young children
    Stayed 2 nights in September 2017
    Good location, terrible pool”
    The location was really nice however the pool was too dirty.
    Reviewed September 10, 2017
    10.0
    Exceptional
    finch from China
    Solo traveler
    Guest room, 2 Double
    Stayed 1 night in May 2017
    very good !!!!”
    very good !!!!
    Reviewed May 09, 2017
    8.4
    Excellent
    Danica from Philippines
    Family with teens
    Stayed 2 nights in June 2016
    Stay in Chicago was great!”
    The location was good, it is near to almost all of the places we wanted to visit. We didn't need to take the cab. This place would be good for those who are up to exploring the city!
    Reviewed January 14, 2017
    8.0
    Excellent
    Asama from Thailand
    Business traveler
    Stayed 1 night in November 2016
    Good location and convenient”
    However, overall decor is a bit old
    Reviewed November 22, 2016
    6.0
    Maria from Mexico
    Couple
    Stayed 2 nights in October 2016
    Not very happy”
    We used to live a block away from this hotel, so we knew in advance that the location was very convenient for the Chicago marathon, and it sure is. The truth is that the hotel and rooms look old and dirty, and the staff was not very helpful when we asked to have a late check out (on a Sunday when not many guests check in) because of the marathon. We would not recommend to stay here, considering the price is not cheap.
    Reviewed November 10, 2016
    8.8
    Excellent
    Nilwadee from Thailand
    Business traveler
    Stayed 1 night in September 2016
    Location, club lounge and indour swimming pool”
    Great location nice nearby with whole food market, target store, walking distance to shopping area. If u like to convenience for food and drink is good choice to get club lounge benefit. Also fitness and indoir swimming pool is great.
    Reviewed September 25, 2016
    8.0
    Excellent
    Nilwadee from Thailand
    Business traveler
    Stayed 2 nights in September 2016
    Good location swimming pool but a bit old”
    Good location safety, nice indoor swimming pool but room is quite a bit old
    Reviewed September 12, 2016
    9.2
    Exceptional
    montree from Thailand
    Family with teens
    Stayed 3 nights in August 2016
    Location good. Room is good. However, unfortunately, i got a room with quite poor views.”
    Very worth staying. On Saturday night, we can see firework from the ground floor riverside just behind the hotel.
    Reviewed August 29, 2016
    9.6
    Exceptional
    Jacqueline from Brunei Darussalam
    Couple
    Stayed 4 nights in March 2016
    concierge desk was the best”
    the guys at the concierge desk made staying at the sheraton chicago very convinenent
    Reviewed April 09, 2016
    7.3
    Very good
    saksit from United States
    Family with teens
    Traditional Double Room with Two Double Beds
    Stayed 2 nights in July 2014
    Good location”
    Location
    Fine
    Reviewed March 22, 2015
    8.3
    Excellent
    Gavin from Australia
    Business traveler
    Stayed 5 nights in April 2013
    Comforatble stay”
    Great location, good facilities and comfortable room
    Reviewed April 28, 2013
    6.3
    Good
    joyce from Hong Kong
    Business traveler
    Stayed 1 night in October 2012
    Nice location and helpful reception ”
    Location
    I enjoyed the stay there and appreciated the help from the reception on my first day arrival. However, the hotel room is a bit old and should provide more hotel room utilities like slipper, water boiler, hair dryer. It's also better to have a cafe that serve light foods. Overall is ok.
    Reviewed October 17, 2012
    4.3
    Janine from Australia
    Solo traveler
    Stayed 1 night in September 2012
    Big and un personal”
    Gym Average good pool great view
    I had no shampoo and condoner no comb ext i got this room for gym pool and toiletries . The view was spectacular the service very average very central 15min walk from millenium park 15mins from navey peir park
    Reviewed September 20, 2012
    9.0
    Exceptional
    debra from Australia
    Group
    Stayed 3 nights in August 2012
    great hotel, good service, bathrooms a bit small”
    great position easy to walk to all land marks/site seeing
    awesome shopping - we stayed over a weekend and got to see the amazing fireworks display down at navy pier
    Reviewed September 06, 2012
    12
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    Sheraton Grand Chicago
    |Excellent 8.1
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    • Exceptional location
    • Magnificent Mile
    • Grand/State Subway Station is within 0.77 km