8.4
Excellent
/10
(1,166 reviews)See what guests said
Housekeeping3
View1
See map
9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Parking
Available
Popular landmarks
The Magnificent Mile 730 m
Millennium Park 800 m
Cloud Gate 820 m
360 Chicago Observation Deck 1.1 km
The Art Institute of Chicago 1.15 km
Navy Pier 1.21 km
Skydeck Chicago - Willis Tower 1.82 km
Shedd Aquarium 2.45 km
Wrigley Field 7.2 km
Museum of Science and Industry 11.39 km
Nearby landmarks
River Esplanade 90 m
Jerry Springer Show 130 m
Centennial Fountain and Water Arc 140 m
Chicago Pedway 240 m
Heald Square Monument 240 m
Amc River East 260 m
Tribune Tower 350 m
Chicago Tribune Store 380 m
Aqua Tower 390 m
McCormick Tribune Freedom Museum 390 m
Sheraton Grand Chicago

"Beautiful hotel in great location, staff was friendly and accommodating."

John - May 22, 2018

 Sheraton Grand Chicago
Lobby Sheraton Grand Chicago
Lobby Sheraton Grand Chicago
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Sheraton Grand Chicago

301 East North Water Street, Magnificent Mile, Chicago (IL), United States, 60611 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Workout and Leisure
Fitness center
Swimming pool [indoor]
What guests are saying:Read all 1,166 reviews
Excellent cleanliness
8.5 rating for cleanliness
Excellent comfort
8.3 room quality and comfort
Excellent service
8.2 rating for service
Very good facilities on premise
7.9 facilities on premise

Facility was well maintained, rooms clean and current, lobby was large and inviting.

Jerry | June 14, 2018

Friendly staff

Richard | July 15, 2019

  • 770 meters to public transportation

  • 630 meters to the beach

  • Sauna

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Chicago (IL) every 2 minutes on Agoda.com
Value for money7.2
Location rating9.3
Nearest airportMidway International Airport (MDW)
Distance to airport15.1 km

Rooms available at Sheraton Grand Chicago

Excellent
Room comfort & quality
8.3
Renovated, Club lounge access, Guest room, 2 Double
Renovated, Club lounge access, Guest room, 2 Double
...
  • Non-smoking
  • Shower and bathtub
  • 1 double bed
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Renovated, Club lounge access, Guest room, 1 King
Renovated, Club lounge access, Guest room, 1 King
...
  • Shower and bathtub
  • Executive lounge access
  • 1 king bed
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1 Bedroom Executive Suite, 1 King, Lake view
1 Bedroom Executive Suite, 1 King, Lake view
...
  • Lake view
  • Non-smoking
  • 2 double beds
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Guest room, 1 King, River view
Guest room, 1 King, River view
...
  • Shower and bathtub
  • 1 king bed and 1 sofa bed
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1 Bedroom Presidential Suite, 1 King, Skyline view
1 Bedroom Presidential Suite, 1 King, Skyline view
...
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    Guest room, 2 Double, River view
    Guest room, 2 Double, River view
    ...
    • Shower and bathtub
    • 1 double bed and 2 single b...
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    Guest room, 1 King
    Guest room, 1 King
    ...
    • Non-smoking
    • Shower and bathtub
    • 1 king bed
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    Family, Larger Guest room, 2 Double
    Family, Larger Guest room, 2 Double
    ...
    • Non-smoking
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    1 Bedroom Junior Suite, 1 King, Sofa bed
    1 Bedroom Junior Suite, 1 King, Sofa bed
    ...
    • Non-smoking
    • Shower
    • 1 king bed and 2 double bed...
    Enter dates to see prices
    Illinois, 1 Bedroom Larger Suite, 1 King or 2 Double
    Illinois, 1 Bedroom Larger Suite, 1 King or 2 Double
    ...
    • Shower and bathtub
    • 2 double beds and 1 queen b...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Sheraton Grand Chicago?

    Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Sheraton Grand Chicago?

    For those who wish to drive their own cars, Sheraton Grand Chicago has a car park right on site for maximum convenience. Parking is available for a fee of 55 USD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Chicago (IL) with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at Sheraton Grand Chicago?

    Sheraton Grand Chicago does not permit smoking in any of its rooms or indoor areas.

    See map
    Explore the neighborhood

    What people love about Sheraton Grand Chicago

    • 8.8
      Excellent
      Cleanliness
      "Room is very clean"

      Rui | October 12, 2018

    Property ranking|Compared to 899 Chicago (IL) properties
    See all rankings
    Location score
    9.3/10
    Room comfort score
    8.3/10
    Service score
    8.2/10
    Cleanliness score
    8.4/10
    Better than
    96
    %
    of Chicago (IL) properties
    Better than
    96
    %
    of Chicago (IL) properties
    Better than
    91
    %
    of Chicago (IL) properties
    Better than
    91
    %
    of Chicago (IL) properties
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    Overall rating:
    8.5
    Excellent
    1,524 reviews
    Cleanliness
    8.5
    Facilities
    7.9
    Location
    9.3
    Read all reviews >
    What travelers say they love:
    Great location, good hotel
    Hansjörg from Germany
    Family with older children
    More about Sheraton Grand Chicago

    More about Sheraton Grand Chicago

    This luxury class hotel, situated on East North Water Street, is located in the city center. Guests will be able to easily access many exciting attractions via public transportation. Sheraton Grand Chicago overlooks the Chicago River and puts you within walking distance of business, dining, entertainment, and nightlife areas. The Art Institute, Grant Park, and Sate Street are within a short distance of this property. The shores of Lake Michigan and the Museum of Contemporary Art are also within a short commute. The guestrooms are furnished with luxurious appointments and signature Sheraton decorations. Sheraton Grand Chicago is ideal for travelers that want easy access to the city center and a prime location for sightseeing.

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    Most talked about facilities

    Swimming Pool
    4 mentions
    Housekeeping
    2 mentions
    Food & Dining
    1 mention

    What they offer

    9.2
    Exceptional
    "great hotel to stay at!"

    John | May 22, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental
    Vegetarian

    Restaurants on site

    Shula's Steak House.
    Cuisine:Steakhouse
    Menu:Buffet
    LB Bistro And Patisserie
    Cuisine:American
    Menu:Buffet, A-la-carte
    Chicago Burger Company
    Cuisine:American
    Menu:Buffet
    CHI Bar
    Cuisine:American
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Property announcements

    Show less

    Reviews of Sheraton Grand Chicago from real guests

    Overall rating
    8.5
    Excellent
    From 1524 reviews
    9.2Location
    8.6Cleanliness
    8.6Room comfort and quality
    Agoda Reviews (58)Booking.com Reviews (1108)
    Rating via Agoda8.1
    /
    10
    Cleanliness8.5
    Facilities7.9
    Location9.3
    Room comfort and quality8.3
    Service8.2
    Value for money7.2
    High score for Chicago (IL)
    Rating
    9+ Exceptional (8)
    8-9 Excellent (12)
    7-8 Very Good (9)
    6-7 Good (1)
    <6 Below Expectation (5)
    Time of the year
    Mar - May (8)
    Jun - Aug (9)
    Sep - Nov (17)
    Dec - Feb (1)
    Don't miss out!Users are booking a place in Chicago (IL) every 2 minutes on Agoda.com
    All guests (58)
    All room types
    All languages

    Show reviews that mention 

    Showing 35 verified guest comments
    12
    9.6
    Exceptional
    Jacqueline from Brunei Darussalam
    Couple
    Stayed 4 nights in March 2016

    concierge desk was the best”

    the guys at the concierge desk made staying at the sheraton chicago very convinenent

    Reviewed April 09, 2016
    6.0
    Maria from Mexico
    Couple
    Stayed 2 nights in October 2016

    Not very happy”

    We used to live a block away from this hotel, so we knew in advance that the location was very convenient for the Chicago marathon, and it sure is. The truth is that the hotel and rooms look old and dirty, and the staff was not very helpful when we asked to have a late check out (on a Sunday when not many guests check in) because of the marathon. We would not recommend to stay here, considering the price is not cheap.

    Reviewed November 10, 2016
    8.3
    Excellent
    Sunny from United States
    Couple
    Stayed 1 night in February 2011

    Nice hotel and good service.”

    Nice basic room and facilities.

    We had a comfortable one-night stay. The room was clean and roomy. It was nice to be able to walk from the underground parking lot all the way to the hotel lobby without being exposed to the out-of-doors when it was cold and windy. We attended a party in the Ballroom and the facility was very nice. The burger place in the lower level was just right for our needs, and there were other practical eateries in the hotel which made it quite convenient for the guests. One other thing I'd like to mention is that we had trouble finding the hotel parking lot entrance, but when we called the staff he was very patient and courteous and gave us block by block instructions until we entered the lot.

    Reviewed February 16, 2011
    9.2
    Exceptional
    John from Canada
    Couple
    Stayed 3 nights in May 2018

    Beautiful Hotel”

    Beautiful hotel in great location, staff was friendly and accommodating. Very clean, the only con was if you aren't a SPG member they want to charge for Wi-Fi which I think is ridiculous given it is free anywhere. That policy needs to be changed. Otherwise great hotel to stay at!

    Reviewed May 22, 2018
    8.8
    Excellent
    Jerry from United States
    Business traveler
    Stayed 2 nights in June 2018

    Managing Director”

    Facility was well maintained, rooms clean and current, lobby was large and inviting. Staff was near but not in the way and the bell staff was engaging and helpful. Jerry Jerry

    Reviewed June 14, 2018
    9.2
    Exceptional
    montree from Thailand
    Family with teens
    Stayed 3 nights in August 2016

    Location good. Room is good. However, unfortunately, i got a room with quite poor views.”

    Very worth staying. On Saturday night, we can see firework from the ground floor riverside just behind the hotel.

    Reviewed August 29, 2016
    7.2
    Very good
    Mei from Taiwan
    Business traveler
    Stayed 1 night in March 2018

    Good yet slightly disappointed”

    Overall, a recommendable hotel but don't be surprised if the actual room rate ends up going up upon your approval when you choose to pay at the property. Was very shocked for the room rate that I paid but there was not even body wash (shower gel) provided. When I asked the housekeeper about this, she answered that was only provided to the "VIPs" but she gave it to me anyway.

    Reviewed April 29, 2018
    8.8
    Excellent
    Nilwadee from Thailand
    Business traveler
    Stayed 1 night in September 2016

    Location, club lounge and indour swimming pool”

    Great location nice nearby with whole food market, target store, walking distance to shopping area. If u like to convenience for food and drink is good choice to get club lounge benefit. Also fitness and indoir swimming pool is great.

    Reviewed September 25, 2016
    8.8
    Excellent
    Rui from China
    Couple
    Stayed 3 nights in October 2018

    Great location, clean room”

    location is great, easy to go tourist spots. the check in and check out takes long time. Room is very clean

    Reviewed October 12, 2018
    4.4
    Joy from Australia
    Couple
    Stayed 2 nights in September 2018

    Lack of attention to detail ”

    Lack of attention to detail compared to other grand Sheraton’s I have stayed at. Reception staff bored and lethargic. Greeter as we walked in was lovely. No concern about our room not being cleaned when staff were on strike. Paid for a service which I worked hard to pay for which we did not get. Also no robes or slippers for room and floor carpet was definitely sticky. I asked the reception staff and she said too bad we don’t provide them.... management were great covering door when staff on strike !!!

    Reviewed September 11, 2018
    9.0
    Exceptional
    debra from Australia
    Group
    Stayed 3 nights in August 2012

    great hotel, good service, bathrooms a bit small”

    great position easy to walk to all land marks/site seeing

    awesome shopping - we stayed over a weekend and got to see the amazing fireworks display down at navy pier

    Reviewed September 06, 2012
    8.4
    Excellent
    Danica from Philippines
    Family with teens
    Stayed 2 nights in June 2016

    Stay in Chicago was great!”

    The location was good, it is near to almost all of the places we wanted to visit. We didn't need to take the cab. This place would be good for those who are up to exploring the city!

    Reviewed January 14, 2017
    6.3
    Good
    joyce from Hong Kong
    Business traveler
    Stayed 1 night in October 2012

    Nice location and helpful reception ”

    Location

    I enjoyed the stay there and appreciated the help from the reception on my first day arrival. However, the hotel room is a bit old and should provide more hotel room utilities like slipper, water boiler, hair dryer. It's also better to have a cafe that serve light foods. Overall is ok.

    Reviewed October 17, 2012
    9.3
    Exceptional
    trijono from Indonesia
    Family with teens
    Stayed 3 nights in August 2011

    Great hotel at perfect location .”

    check in quite late due to crowded guests .

    tremendous experiences by staying at prime location with distances to all city attractions nearby .

    Reviewed August 14, 2011
    9.0
    Exceptional
    Fiona from Australia
    Solo traveler
    Stayed 1 night in March 2008

    Sheraton Chicago”

    Close to Navy Pier and the lake. Go for a jog/walk around the lake.

    Reviewed March 31, 2008
    8.0
    Excellent
    Nilwadee from Thailand
    Business traveler
    Stayed 2 nights in September 2016

    Good location swimming pool but a bit old”

    Good location safety, nice indoor swimming pool but room is quite a bit old

    Reviewed September 12, 2016
    6.0
    Dr. from Switzerland
    Solo traveler
    Guest room, 1 King
    Stayed 5 nights in October 2019

    Overpriced and Bad Internet ”

    You do not get what you pay for. From five days I have had only one day internet-but paid for five. Cable TV was down for two days due to snow (?). The staff on the other hand was great - in the case of the staff who looked after the room outstanding.

    Reviewed November 05, 2019
    7.6
    Very good
    Hansjörg from Germany
    Family with teens
    Guest room, 2 Double
    Stayed 4 nights in July 2019

    Great place to stay”

    Great location, good hotel

    Reviewed July 29, 2019
    10.0
    Exceptional
    finch from China
    Solo traveler
    Stayed 1 night in May 2017

    very good !!!!”

    very good !!!!

    Reviewed May 09, 2017
    8.0
    Excellent
    Asama from Thailand
    Business traveler
    Stayed 1 night in November 2016

    Good location and convenient”

    However, overall decor is a bit old

    Reviewed November 22, 2016
    12
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    Sheraton Grand Chicago
    |Excellent 8.1
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    • Exceptional location
    • The Magnificent Mile
    • Grand/State Subway Station is within 0.77 km
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