Location rating score
"Beautiful hotel in great location, staff was friendly and accommodating."
John - May 22, 2018
Facility was well maintained, rooms clean and current, lobby was large and inviting.
Jerry | June 14, 2018
Richard | July 15, 2019
770 meters to public transportation
630 meters to the beach
|Value for money||7.2|
|Nearest airport||Midway International Airport (MDW)|
|Distance to airport||15.1 km|
Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
For those who wish to drive their own cars, Sheraton Grand Chicago has a car park right on site for maximum convenience. Parking is available for a fee of 55 USD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Chicago (IL) with private transportation, the hotel can arrange both taxis or car rental.
Sheraton Grand Chicago does not permit smoking in any of its rooms or indoor areas.
Rui | October 12, 2018
This luxury class hotel, situated on East North Water Street, is located in the city center. Guests will be able to easily access many exciting attractions via public transportation. Sheraton Grand Chicago overlooks the Chicago River and puts you within walking distance of business, dining, entertainment, and nightlife areas. The Art Institute, Grant Park, and Sate Street are within a short distance of this property. The shores of Lake Michigan and the Museum of Contemporary Art are also within a short commute. The guestrooms are furnished with luxurious appointments and signature Sheraton decorations. Sheraton Grand Chicago is ideal for travelers that want easy access to the city center and a prime location for sightseeing.
John | May 22, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Sheraton Grand Chicago
Show reviews that mention
concierge desk was the best”
the guys at the concierge desk made staying at the sheraton chicago very convinenent
Not very happy”
We used to live a block away from this hotel, so we knew in advance that the location was very convenient for the Chicago marathon, and it sure is. The truth is that the hotel and rooms look old and dirty, and the staff was not very helpful when we asked to have a late check out (on a Sunday when not many guests check in) because of the marathon. We would not recommend to stay here, considering the price is not cheap.
Nice hotel and good service.”
We had a comfortable one-night stay. The room was clean and roomy. It was nice to be able to walk from the underground parking lot all the way to the hotel lobby without being exposed to the out-of-doors when it was cold and windy. We attended a party in the Ballroom and the facility was very nice. The burger place in the lower level was just right for our needs, and there were other practical eateries in the hotel which made it quite convenient for the guests. One other thing I'd like to mention is that we had trouble finding the hotel parking lot entrance, but when we called the staff he was very patient and courteous and gave us block by block instructions until we entered the lot.
Beautiful hotel in great location, staff was friendly and accommodating. Very clean, the only con was if you aren't a SPG member they want to charge for Wi-Fi which I think is ridiculous given it is free anywhere. That policy needs to be changed. Otherwise great hotel to stay at!
Facility was well maintained, rooms clean and current, lobby was large and inviting. Staff was near but not in the way and the bell staff was engaging and helpful. Jerry Jerry
Location good. Room is good. However, unfortunately, i got a room with quite poor views.”
Very worth staying. On Saturday night, we can see firework from the ground floor riverside just behind the hotel.
Good yet slightly disappointed”
Overall, a recommendable hotel but don't be surprised if the actual room rate ends up going up upon your approval when you choose to pay at the property. Was very shocked for the room rate that I paid but there was not even body wash (shower gel) provided. When I asked the housekeeper about this, she answered that was only provided to the "VIPs" but she gave it to me anyway.
Location, club lounge and indour swimming pool”
Great location nice nearby with whole food market, target store, walking distance to shopping area. If u like to convenience for food and drink is good choice to get club lounge benefit. Also fitness and indoir swimming pool is great.
Great location, clean room”
location is great, easy to go tourist spots. the check in and check out takes long time. Room is very clean
Lack of attention to detail ”
Lack of attention to detail compared to other grand Sheraton’s I have stayed at. Reception staff bored and lethargic. Greeter as we walked in was lovely. No concern about our room not being cleaned when staff were on strike. Paid for a service which I worked hard to pay for which we did not get. Also no robes or slippers for room and floor carpet was definitely sticky. I asked the reception staff and she said too bad we don’t provide them.... management were great covering door when staff on strike !!!
great hotel, good service, bathrooms a bit small”
awesome shopping - we stayed over a weekend and got to see the amazing fireworks display down at navy pier
Stay in Chicago was great!”
The location was good, it is near to almost all of the places we wanted to visit. We didn't need to take the cab. This place would be good for those who are up to exploring the city!
Nice location and helpful reception ”
I enjoyed the stay there and appreciated the help from the reception on my first day arrival. However, the hotel room is a bit old and should provide more hotel room utilities like slipper, water boiler, hair dryer. It's also better to have a cafe that serve light foods. Overall is ok.
Great hotel at perfect location .”
tremendous experiences by staying at prime location with distances to all city attractions nearby .
Close to Navy Pier and the lake. Go for a jog/walk around the lake.
Good location swimming pool but a bit old”
Good location safety, nice indoor swimming pool but room is quite a bit old
Overpriced and Bad Internet ”
You do not get what you pay for. From five days I have had only one day internet-but paid for five. Cable TV was down for two days due to snow (?). The staff on the other hand was great - in the case of the staff who looked after the room outstanding.
Great place to stay”
Great location, good hotel
very good !!!!”
very good !!!!
Good location and convenient”
However, overall decor is a bit old