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8.5

Excellent
/10
(3,351 reviews)See what guests said
Housekeeping4
View1
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
River Esplanade

90 m

Ogden Plaza

110 m

Jerry Springer Show

130 m

Centennial Fountain and Water Arc

140 m

Chicago Pedway

240 m

Popular landmarks
The Magnificent Mile

730 m

Millennium Park

800 m

Cloud Gate

820 m

360 Chicago Observation Deck

1.1 km

The Art Institute of Chicago

1.1 km

Closest landmarks
Dentologie

270 m

Chicago Tribune Store

380 m

Aqua Tower

390 m

McCormick Tribune Freedom Museum

390 m

Lakeshore East Park

390 m

Sheraton Grand Chicago

"Best hotel to enjoy the River Walk and downtown Chicaho"

Robb - August 21, 2021
Guestroom Sheraton Grand Chicago
Lobby Sheraton Grand Chicago
Interior view Sheraton Grand Chicago
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Sheraton Grand Chicago

301 East North Water Street, Magnificent Mile, Chicago (IL), United States, 60611 - See map

Strategically situated in Magnificent Mile, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Millennium Park. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • 660 meters to public transportation

  • 630 meters to the beach

  • Currency exchange

  • Sauna

  • Daily housekeeping

Value for money7.2
Location rating9.3
Nearest airportMidway International Airport (MDW)
Distance to airport15.1 km

Rooms available at Sheraton Grand Chicago

Excellent
Room comfort & quality

8.3

Renovated, Club lounge access, Guest room, 2 Double
...
  • Non-smoking
  • Shower and bathtub
  • 1 double bed
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Renovated, Club lounge access, Guest room, 1 King
...
  • Shower and bathtub
  • Executive lounge access
  • 1 king bed
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Guest room, 1 King, River view
...
  • River view
  • Shower and bathtub
  • 1 king bed
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1 Bedroom Executive Suite, 1 King, Lake view
...
  • Lake view
  • Non-smoking
  • 2 double beds
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Guest room, 1 King
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
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Guest room, 2 Double, River view
...
  • River view
  • Shower and bathtub
  • 2 double beds
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Family, Larger Guest room, 2 Double
...
  • Non-smoking
  • Shower and bathtub
  • 2 double beds and 1 sofa be...
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Illinois, 1 Bedroom Larger Suite, 1 King or 2 Double
...
  • Lake view
  • Shower and bathtub
  • 2 double beds and 1 queen b...
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1 Bedroom Junior Suite, 1 King, Sofa bed
...
  • Non-smoking
  • Shower
  • 1 sofa bed and 1 king bed
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Guest room, 2 Double
...
  • Shower and bathtub
  • 1 double bed
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Frequently asked questions

What time is check-in and check-out at Sheraton Grand Chicago?

Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Grand Chicago?

For those who wish to drive their own cars, Sheraton Grand Chicago has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 55 USD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Chicago (IL) with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Grand Chicago?

Start your mornings right, with the continental and buffet breakfast options offered at Sheraton Grand Chicago. Adults can enjoy breakfast offered with an additional charge of 22 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Grand Chicago?

Sheraton Grand Chicago features 6 on-site restaurants for your dining convenience.

What is the smoking policy at Sheraton Grand Chicago?

Sheraton Grand Chicago does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Sheraton Grand Chicago?

Clark/Division Subway Station is the closest train, metro, or bus station, about 1.9 km away from Sheraton Grand Chicago.

What restaurants are nearby Sheraton Grand Chicago?

Restaurants including Sheraton Grand, Chicago Burger Company and Tree of Life Juice Bar are popular in Sheraton Grand Chicago’s neighborhood which is known as Magnificent Mile.

What popular shopping places are close to Sheraton Grand Chicago?

Located in the Magnificent Mile area, Sheraton Grand Chicago is close to great shopping choices like Water Tower Place, Dylan's Candy Bar and Joel Oppenheimer.

What are popular attractions near Sheraton Grand Chicago?

Guests at Sheraton Grand Chicago can easily visit The Magnificent Mile, Navy Pier and 360 Chicago Observation Deck located in the Magnificent Mile area.

What popular beaches are close to Sheraton Grand Chicago?

Guests at Sheraton Grand Chicago can easily visit Ohio Street Beach and Oak Street Beach in the Magnificent Mile area.

What popular natural sightseeing spots are close to Sheraton Grand Chicago?

Sheraton Grand Chicago is located in the Magnificent Mile area, which is famous for natural sightseeing destinations such as Lakefront Trail.

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Explore the neighborhood

What people love about Sheraton Grand Chicago

  • 10

    Exceptional

    "Best hotel to enjoy the River Walk and downtown Chicaho"

    Robb

    |

    August 21, 2021

  • 7.6

    Very good
    Location

    "Great location, good hotel"

    Hansjörg

    |

    July 28, 2019

  • 9.6

    Exceptional
    Staff 

    "Friendly staff"

    Richard

    |

    July 15, 2019

Overall rating:

8.5

Excellent
3,351 reviews
Cleanliness
8.5
Facilities
7.8
Location
9.3
Read all reviews >
More about Sheraton Grand Chicago

More about Sheraton Grand Chicago

Sheraton Grand Chicago

For travelers who want to take in the sights and sounds of Chicago (IL), Sheraton Grand Chicago is the perfect choice. Its convenient location right in the city center allows you more time to see all that Chicago (IL) has to offer.
At Sheraton Grand Chicago, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Chicago (IL) is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Sheraton Grand Chicago.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
All rooms at Sheraton Grand Chicago are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and toiletries available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sheraton Grand Chicago. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
Enjoy the countless activities offered at Sheraton Grand Chicago. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage and sauna. Don't forget to make a visit or two to the hotel's pool.
At Sheraton Grand Chicago, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

An array of attractions are a must-see while visiting Chicago (IL). A great museum trip can be had at The Art Institute of Chicago located 1.1 km away, with local art that provides a sense of the region. Be sure to visit Cloud Gate located 820 m away, an item on every checklist of those who travel to Chicago (IL). Be sure to stop by Skydeck Chicago - Willis Tower located 1.8 km away, one of the most famous of all local landmarks.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Swimming Pool

4 mentions

Housekeeping

2 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible concierge desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Flashing door knockers in some rooms
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered night guards on some guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • TTY/TTD compatibilty in all rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • On-site entertainment
  • Pub crawl
  • Sauna
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Closet
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Satellite/cable channels
  • Telephone
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site

Link

  • Cuisine: American

Shulas Steak House.

  • Cuisine: Steakhouse

LB Bistro And Patisserie

  • Cuisine: American
  • Menu: Buffet, A-la-carte

Chicago Burger Company

  • Cuisine: American

CHI Bar

  • Cuisine: American
Location
301 East North Water Street, Magnificent Mile, Chicago (IL), United States, 60611
Exceptional
Location

9.3

Airports

  • Midway International Airport (MDW)
    15.1 km
  • O'Hare International Airport (ORD)
    25.6 km

Public transportation

  • Millennium Station
    660 m
  • Randolph/Wabash Railway Station
    790 m

Hospital or clinic

  • Dentologie
    270 m

Shopping

  • Water Tower Place
    1.0 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • The Magnificent Mile
    730 m
  • Millennium Park
    800 m
  • Cloud Gate
    820 m
  • 360 Chicago Observation Deck
    1.1 km
  • The Art Institute of Chicago
    1.1 km
  • Navy Pier
    1.2 km
  • Skydeck Chicago - Willis Tower
    1.8 km
  • Shedd Aquarium
    2.5 km
  • Wrigley Field
    7.2 km
  • Museum of Science and Industry
    11.4 km

Nearby landmarks

  • River Esplanade
    90 m
  • Ogden Plaza
    110 m
  • Jerry Springer Show
    130 m
  • Centennial Fountain and Water Arc
    140 m
  • Chicago Pedway
    240 m
  • Heald Square Monument
    240 m
  • Amc River East
    260 m
  • Dentologie
    270 m
  • Ogden Slip
    300 m
  • Bennett Park
    330 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Travel time to airport (minutes)35

Extras

  • Breakfast charge (unless included in room price)22 USD
  • Daily Internet/Wi-Fi fee13.95 USD

The property

  • Number of bars/lounges1
  • Number of floors34
  • Number of restaurants6
  • Number of rooms 1218
  • Room voltage120
  • Year property opened1992
  • Most recent renovation2015

Parking

  • Daily parking fee55 USD
Property announcements

Upon early departure, an Early Departure Charge of one night(s) room and tax applies.

Reviews of Sheraton Grand Chicago from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.5
Facilities7.8
Location9.3
Room comfort and quality8.3
Service8.3
Value for money7.2
High score for Chicago (IL)
Rating
9+ Exceptional (9)
8-9 Excellent (12)
7-8 Very Good (10)
6-7 Good (2)
<6 Below Expectation (5)
Time of the year
Mar - May (9)
Jun - Aug (11)
Sep - Nov (17)
Dec - Feb (1)
All guests (64)
All room types
All languages

Show reviews that mention 

Showing 38 verified guest comments
12
9.6
Exceptional
Jacqueline from Brunei Darussalam
Couple
Stayed 4 nights in March 2016

concierge desk was the best”

the guys at the concierge desk made staying at the sheraton chicago very convinenent

Reviewed April 09, 2016

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6.0
Maria from Mexico
Couple
Stayed 2 nights in October 2016

Not very happy”

We used to live a block away from this hotel, so we knew in advance that the location was very convenient for the Chicago marathon, and it sure is. The truth is that the hotel and rooms look old and dirty, and the staff was not very helpful when we asked to have a late check out (on a Sunday when not many guests check in) because of the marathon. We would not recommend to stay here, considering the price is not cheap.

Reviewed November 10, 2016

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8.3
Excellent
Sunny from United States
Couple
Stayed 1 night in February 2011

Nice hotel and good service.”

Nice basic room and facilities.

We had a comfortable one-night stay. The room was clean and roomy. It was nice to be able to walk from the underground parking lot all the way to the hotel lobby without being exposed to the out-of-doors when it was cold and windy. We attended a party in the Ballroom and the facility was very nice. The burger place in the lower level was just right for our needs, and there were other practical eateries in the hotel which made it quite convenient for the guests. One other thing I'd like to mention is that we had trouble finding the hotel parking lot entrance, but when we called the staff he was very patient and courteous and gave us block by block instructions until we entered the lot.

Reviewed February 16, 2011

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9.2
Exceptional
John from Canada
Couple
Stayed 3 nights in May 2018

Beautiful Hotel”

Beautiful hotel in great location, staff was friendly and accommodating. Very clean, the only con was if you aren't a SPG member they want to charge for Wi-Fi which I think is ridiculous given it is free anywhere. That policy needs to be changed. Otherwise great hotel to stay at!

Reviewed May 22, 2018

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7.2
Very good
Mei from Taiwan
Business traveler
Stayed 1 night in March 2018

Good yet slightly disappointed”

Overall, a recommendable hotel but don't be surprised if the actual room rate ends up going up upon your approval when you choose to pay at the property. Was very shocked for the room rate that I paid but there was not even body wash (shower gel) provided. When I asked the housekeeper about this, she answered that was only provided to the "VIPs" but she gave it to me anyway.

Reviewed April 29, 2018

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8.8
Excellent
Jerry from United States
Business traveler
Stayed 2 nights in June 2018

Managing Director”

Facility was well maintained, rooms clean and current, lobby was large and inviting. Staff was near but not in the way and the bell staff was engaging and helpful. Jerry Jerry

Reviewed June 14, 2018

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9.2
Exceptional
montree from Thailand
Family with teens
Stayed 3 nights in August 2016

Location good. Room is good. However, unfortunately, i got a room with quite poor views.”

Very worth staying. On Saturday night, we can see firework from the ground floor riverside just behind the hotel.

Reviewed August 29, 2016

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8.8
Excellent
Rui from China
Couple
Stayed 3 nights in October 2018

Great location, clean room”

location is great, easy to go tourist spots. the check in and check out takes long time. Room is very clean

Reviewed October 12, 2018

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8.8
Excellent
Nilwadee from Thailand
Business traveler
Stayed 1 night in September 2016

Location, club lounge and indour swimming pool”

Great location nice nearby with whole food market, target store, walking distance to shopping area. If u like to convenience for food and drink is good choice to get club lounge benefit. Also fitness and indoir swimming pool is great.

Reviewed September 25, 2016

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6.3
Good
joyce from Hong Kong SAR, China
Business traveler
Stayed 1 night in October 2012

Nice location and helpful reception ”

Location

I enjoyed the stay there and appreciated the help from the reception on my first day arrival. However, the hotel room is a bit old and should provide more hotel room utilities like slipper, water boiler, hair dryer. It's also better to have a cafe that serve light foods. Overall is ok.

Reviewed October 17, 2012

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4.4
Joy from Australia
Couple
Stayed 2 nights in September 2018

Lack of attention to detail ”

Lack of attention to detail compared to other grand Sheraton’s I have stayed at. Reception staff bored and lethargic. Greeter as we walked in was lovely. No concern about our room not being cleaned when staff were on strike. Paid for a service which I worked hard to pay for which we did not get. Also no robes or slippers for room and floor carpet was definitely sticky. I asked the reception staff and she said too bad we don’t provide them.... management were great covering door when staff on strike !!!

Reviewed September 11, 2018

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9.0
Exceptional
debra from Australia
Group
Stayed 3 nights in August 2012

great hotel, good service, bathrooms a bit small”

great position easy to walk to all land marks/site seeing

awesome shopping - we stayed over a weekend and got to see the amazing fireworks display down at navy pier

Reviewed September 06, 2012

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8.4
Excellent
Danica from Philippines
Family with teens
Stayed 2 nights in June 2016

Stay in Chicago was great!”

The location was good, it is near to almost all of the places we wanted to visit. We didn't need to take the cab. This place would be good for those who are up to exploring the city!

Reviewed January 14, 2017

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9.3
Exceptional
trijono from Indonesia
Family with teens
Stayed 3 nights in August 2011

Great hotel at perfect location .”

check in quite late due to crowded guests .

tremendous experiences by staying at prime location with distances to all city attractions nearby .

Reviewed August 14, 2011

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8.0
Excellent
Nilwadee from Thailand
Business traveler
Stayed 2 nights in September 2016

Good location swimming pool but a bit old”

Good location safety, nice indoor swimming pool but room is quite a bit old

Reviewed September 12, 2016

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9.0
Exceptional
Fiona from Australia
Solo traveler
Stayed 1 night in March 2008

Sheraton Chicago”

Close to Navy Pier and the lake. Go for a jog/walk around the lake.

Reviewed March 31, 2008

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6.0
Dr. from Switzerland
Solo traveler
Guest room, 1 King
Stayed 5 nights in October 2019

Overpriced and Bad Internet ”

You do not get what you pay for. From five days I have had only one day internet-but paid for five. Cable TV was down for two days due to snow (?). The staff on the other hand was great - in the case of the staff who looked after the room outstanding.

Reviewed November 05, 2019

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7.6
Very good
Hansjörg from Germany
Family with teens
Guest room, 2 Double
Stayed 4 nights in July 2019

Great place to stay”

Great location, good hotel

Reviewed July 29, 2019

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10.0
Exceptional
finch from China
Solo traveler
Stayed 1 night in May 2017

very good !!!!”

very good !!!!

Reviewed May 09, 2017

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8.0
Excellent
Asama from Thailand
Business traveler
Stayed 1 night in November 2016

Good location and convenient”

However, overall decor is a bit old

Reviewed November 22, 2016

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12
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