1 Aug 2021
Sunday
1 Aug 2021
Sunday
2 adults
1 room
8.7
Excellent
/10
(748 reviews)See what guests said
Highly rated by guests – 95% would recommend
Highly rated by guests – 95% would recommend
Breakfast3
Beach3
Housekeeping3
See map
7.5
Very good
Location rating score
Very good location
Parking
FREE
Popular landmarks
Non Nuoc Beach 1.7 km
The Marble Mountains 2.8 km
My Khe Beach 9.5 km
Dragon Bridge 10.4 km
Da Nang Museum of Cham Sculpture 10.5 km
Da Nang Catheral 11.1 km
Han River Bridge 11.2 km
Lady Buddha 13.2 km
Son Tra Mountain (Monkey Mountain) 15.4 km
Ba Na Hills 30.9 km
Nearby landmarks
Da Nang Golf Club 860 m
Tu Hung Stone Arts 950 m
Vina Capital Golf Course 980 m
Cổng bảo vệ hướng Hẻm 10/6 Trần Đại Nghĩa 1.4 km
Cổng bảo vệ hướng Nam Kỳ Khởi Nghĩa 1.6 km
Cổng bảo vệ Sân bóng Fpt Software 1.7 km
Non Nuoc Beach 1.7 km
Montgomerie Links 1.8 km
Market 2.6 km
Mountain of Wood 2.6 km
"Breakfast buffet is very good and with many choices!"
MICHIKO - June 20, 2019
![Swimming pool [outdoor] Sheraton Grand Danang Resort](http://pix10.agoda.net/hotelImages/6501224/0/4e845c72871ed8cecf2164710c1aa613.jpg?s=1024x768)
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Free Wi-Fi
Sheraton Grand Danang Resort
35 Truong Sa Street, Hoa Hai Ward, Hoa Hai, Da Nang, Vietnam, 550000 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Airport transfer
Private beach
Currency exchange
Free Wi-Fi in all rooms!
Daily housekeeping
Cheaper than 77% of all properties in Da Nang in the last 24 hoursCompared to 2,065 Da Nang properties at Agoda for various dates
| Value for money | 8.6 |
| Distance to city center | 12 km |
| Location rating | 7.5 |
| Nearest airport | Da Nang International Airport (DAD) |
| Distance to airport | 11.7 km |
Rooms available at Sheraton Grand Danang Resort
Room photos and details
Deluxe Suite, 1 Bedroom Suite, 1 King, Sea view, Balcony
...
- Room size: 95 m²/1023 ft²
- Sea view
- 1 king bed
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Room photos and details
Deluxe Sea View, Guest room, 2 Queen, Sea view, Balcony
...
- Room size: 47 m²/506 ft²
- Sea view
- 2 queen beds
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Room photos and details
Deluxe Sea View, Guest room, 1 King, Sea view, Balcony
...
- Room size: 47 m²/506 ft²
- Sea view
- 1 king bed
Enter dates to see prices
Room photos and details
Deluxe Room, Guest room, 1 King, Bay view, Balcony
...
- Room size: 47 m²/506 ft²
- Bay view
- 1 king bed
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Room photos and details
Deluxe Plunge Pool, Guest room, 1 King, Resort view
...
- Room size: 47 m²/506 ft²
- Pool view
- 1 king bed
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Room photos and details
Deluxe Pool View, Guest room, 1 King, Pool view, Poolside
...
- Room size: 47 m²/506 ft²
- Pool view
- 1 king bed
Enter dates to see prices
Room photos and details
Deluxe Pool View, Guest room, 2 Queen, Pool view, Poolside
...
- Room size: 47 m²/506 ft²
- Pool view
- 2 queen beds
Enter dates to see prices
Room photos and details
Garden Suite, 1 Bedroom Suite, 1 King, Garden view, Balcony
...
- Room size: 96 m²/1033 ft²
- Garden view
- 1 sofa bed and 1 king bed
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Room photos and details
Deluxe Room, Guest room, 2 Queen, Bay view, Balcony
...
- Room size: 47 m²/506 ft²
- Bay view
- 2 queen beds
Enter dates to see prices
Room photos and details
Terrace Guest Room, Guest room, 1 Queen or 1 Double
...
- Balcony/terrace
- Shower
- 2 queen beds
Enter dates to see prices
Frequently asked questions
What time is check-in and check-out at Sheraton Grand Danang Resort?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Sheraton Grand Danang Resort?
Sheraton Grand Danang Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1750000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Grand Danang Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Grand Danang Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Da Nang with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at Sheraton Grand Danang Resort?
Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Sheraton Grand Danang Resort. Asian breakfast is available for guests. There's an additional charge of 588000 VND for adults and 339570 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Sheraton Grand Danang Resort?
Sheraton Grand Danang Resort features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher, vegetarian and halal diets are prepared with the utmost care and attention.
Can special events be hosted at Sheraton Grand Danang Resort?
Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Grand Danang Resort. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.
Can business events be hosted at Sheraton Grand Danang Resort?
On-site venues and convenient event services make Sheraton Grand Danang Resort an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at Sheraton Grand Danang Resort?
Sheraton Grand Danang Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.
Show more questions
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Explore the neighborhood
What people love about Sheraton Grand Danang Resort
- StaffExceptional
10.0
"Very friendly staff and wonderful pool"
Ngai
|
February 15, 2021
- StaffExceptional
9.6
"The staff are friendly and welcoming."
Shanez
|
July 10, 2020
- Excellent
8.8
"This resort is Grand and Beautiful."
Lyn
|
September 18, 2019
Property ranking|Compared to 2,065 Da Nang properties
See all rankings
Cleanliness score
9.4/10
Room size
109 sqm.
Service score
9.1/10
Value for money score
8.5/10
Better than
98
%
of Da Nang properties
Bigger than
98
%
of Da Nang properties
Better than
93
%
of Da Nang properties
Better than
88
%
of Da Nang properties
Overall rating:
8.7
Excellent
748 reviews
748 reviews
Cleanliness
9.4
Facilities
8.8
Location
7.5
What travelers say they love:
We enjoyed the stay at Sheraton Grand very much!
DUC from United States
Family with young children
Family with young children
Offering quality accommodations in the sightseeing, beaches district of Da Nang, Sheraton Grand Danang Resort is a popular pick for both business and leisure travelers. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.
First-rate services and facilities that define the Marriott experience await you at Sheraton Grand Danang Resort. The property offers access to a vast array of services, including 24-hour room service, wheelchair accessible, 24-hour front desk, luggage storage, Wi-Fi in public areas.
Guests can choose from 258 rooms, all of which exude an atmosphere of total peace and harmony. The property's recreational facilities, which include fitness center, outdoor pool, massage, pool (kids) are designed for escape and relaxation. Discover an engaging blend of professional service and a wide array of features at Sheraton Grand Danang Resort.
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Most talked about facilities
Swimming Pool
3 mentions
Food & Dining
2 mentions
Breakfast
2 mentions
Beach
1 mention
What they offer
8.8
"Hotel staff were very friendly and nice ."
DUC
|
July 8, 2019
View all reviews
Popular facilities
Private beach
Spa
Swimming pool [outdoor]
Poolside bar
Restaurant
Kid’s club
Languages spoken
- English
- German
- Vietnamese
- Chinese [Mandarin]
- Japanese
- French
- Korean
Accessibility
- Access all room by interior corridor
- Close-caption TV
- On-site accessible self parking
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Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Spa
- Watersport equipment rentals
- Garden
- Swimming pool [indoor]
- Water sports (motorized)
- Golf course [on-site]
- Swimming pool [outdoor]
- Water sports (non-motorized)
- Massage
- Ticket services
- Wind surfing
- Private beach
- Tours
- Yoga room
Cleanliness and safety
- Daily disinfection in all rooms
- Free face masks
- Safe dining setup
- Daily disinfection in common areas
- Hand sanitizer
- Staff trained in safety protocol
- Face coverings on staff
- Physical distancing of at least 1 meter
- Sterilizing equipment
- First aid kit
- Protective screens in common areas
- Temperature check for guests and staff
Fitness & recreation
- Game room
Dining, drinking, and snacking
- Bar
- Poolside bar
- Restaurants
- BBQ facilities
- Restaurant [halal]
- Room service [24-hour]
- Coffee shop
- Restaurant [kosher]
Services and conveniences
- Cash withdrawal
- Facilities for disabled guests
- Safety deposit boxes
- Concierge
- Food delivery
- Salon
- Contactless check-in/out
- Gift/souvenir shop
- Shops
- Currency exchange
- Laundry service
- Smoke-free property
- Daily housekeeping
- Library
- Smoking area
- Doorman
- Luggage storage
- Wheelchair accessible
- Dry cleaning
- Postal service
For the kids
- Babysitting service
- Kids club
- Swimming pool [kids]
- Family room
- Playground
Land sports
- Golf course (within 3 km)
Access
- Check-in/out [express]
- Check-in [24-hour]
- Pets allowed
- Check-in/out [private]
- Front desk [24-hour]
- Security [24-hour]
Getting around
- Airport transfer
- Car park [nearby]
- Shuttle service
- Bicycle rental
- Car park [on-site]
- Taxi service
- Car park [free of charge]
- Rental car
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Nearest essentials
Airports
Da Nang International Airport (DAD)
11.7 km
25 minutes
Chu Lai Airport (VCL)
77.9 km
Public transportation
Da Nang Railway Station
12.4 km
Hospital or clinic
Cổng bảo vệ hướng Hẻm 10/6 Trần Đại Nghĩa
1.4 km
Cash withdrawal
ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining
Breakfast options
Continental
Vegetarian
Buffet
Restaurants on site
Table 88
Cuisine:International, Vietnamese
Menu:Buffet, A-la-carte
The Grill
Cuisine:Grill/BBQ
Menu:Buffet
La Plage
Cuisine:Asian
Menu:Buffet
What's nearby
Popular landmarks
- Non Nuoc Beach - 1.7 km
- The Marble Mountains - 2.8 km
- My Khe Beach - 9.5 km
- Dragon Bridge - 10.4 km
- Da Nang Museum of Cham Sculpture - 10.5 km
- Da Nang Catheral - 11.1 km
- Han River Bridge - 11.2 km
- Lady Buddha - 13.2 km
- Son Tra Mountain (Monkey Mountain) - 15.4 km
- Ba Na Hills - 30.9 km
Nearby landmarks
- Da Nang Golf Club - 860 m
- Tu Hung Stone Arts - 950 m
- Vina Capital Golf Course - 980 m
- Cổng bảo vệ hướng Hẻm 10/6 Trần Đại Nghĩa - 1.4 km
- Cổng bảo vệ hướng Nam Kỳ Khởi Nghĩa - 1.6 km
- Cổng bảo vệ Sân bóng Fpt Software - 1.7 km
- Non Nuoc Beach - 1.7 km
- Montgomerie Links - 1.8 km
- Market - 2.6 km
- Mountain of Wood - 2.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
| Guest's age | Extra bed |
|---|---|
Children 0-11 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 12 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 15:00
Check-in until: 05:30
Check-out until: 12:00
Getting around
Airport transfer fee: 1750000 VND
Distance from city center: 12 km
Travel time to airport (minutes): 25
Extras
Breakfast charge (unless included in room price): 588000 VND
Daily Internet/Wi-Fi fee: 0 VND
The property
Non-smoking rooms/floors: Yes
Number of bars/lounges: 3
Number of floors: 6
Number of restaurants: 3
Number of rooms : 270
Room voltage: 220
Year property opened: 2018
Parking
Daily parking fee: 0 VND
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Compare to other recommended properties
Best value!  Sheraton Grand Danang Resort |  |  |  | |
| Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Excellent 281 reviews 8.7Location 7.5 | Excellent 2407 reviews 8.5Location 8.8 | Excellent 2542 reviews 8.6Location 8.3 | Excellent 1387 reviews 8.7Location 8.8 |
| Neighborhood | Hoa Hai | Hoa Hai | Hoa Hai | Hoa Hai |
Reviews of Sheraton Grand Danang Resort from real guests
Provided by verified guests of 
8.7
/
10
Excellent
High score for Da Nang
Rating
9+ Exceptional (71)
8-9 Excellent (26)
7-8 Very Good (21)
6-7 Good (5)
<6 Below Expectation (15)
Time of the year
Mar - May (20)
Jun - Aug (45)
Sep - Nov (45)
Dec - Feb (28)
All guests (281)
All room types
All languages
Show reviews that mention
Showing 138 verified guest comments
12345
12345
Very comfortable and great hospitality resort”
This is the first time we stayed at Sheraton Grand Danang Resort. Though the location is a bit far from center of Danang city, this resort is highly recommended, due to their great hospitality of staff, great food, quite a big pool, and nice and clear room. Next time we return to Danang, we will definitely choose Sheraton Grand Danang Resort to stay!
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Dear Kyo, Many thanks for your support and for sharing such kind feedback on your last trip to Sheraton Grand Danang Resort. As a team we strive to deliver exceptional service to all valued guests such as yourself and your kind feedback is a true testimony to the team's efforts, thank you for highlighting this. We are also delighted that you thoroughly enjoyed our culinary offerings, the stunning 250m infinity pool, and our well-appointed room. Thanks once again for your support. The team and I hope that we may have the opportunity to welcome you back soon for another great stay. Best Regards, Lan Nguyen, Director of Marketing Communications
great for families, couples and singles ”
The Sheraton Grand Danang has something for everybody. The beach is amazing and the waters calm and warm. The staff are friendly and welcoming. They serve a good Caesar salad too!!
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Excellent”
The Sheraton Danang is a very beautiful property .. it has a swimming pool which is almost the length of the hotel.. however on arrival the lobby was so uncomfortable as the AIr condition was not working very well .. we had booked a Garden Suite n we were very happy to be upgraded to the honeymoon suite .. since our rooms were not ready we thought we would have a snack at the restaurant .. which was also quite warm .. food took quite a long time although the restaurant was literally empty .. our room was really awesome .. a lovely sitting room, King bed n dinning room area over looking the pool and ocean .. we felt spoilt .. however here too the air conditioning was not working very well .. after many trips by the engineering dept .. our AC was finally attended to .. services takes a long time merely because the hotel is very big .. n a very big problem the hotel faces is that the staff are very poor in communicating n understanding English .. the breakfast buffet is awesome..
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Dear Rosanna, Thank you for your kind words about our resort and you constructive feedback for our improvement. Please accept our sincerely apologize for the issue that happened during your stay. We already noted down your comment for attentive and personalize service. The plan to improve the AC is also under going. Kindly let us know whenever you have plan to come back to Danang city again. Warmest regards, Sheraton Grand Danang Resort.
Excellent”
we enjoyed the stay at Sheraton Grand very much! it was a very new hotel. it was a bit far from city center. Hotel staff were very friendly and nice . the staff at kids club were extremely helpful and pleasant. breakfast was good but not as good as other 5-star properties in the area. the feature restaurants served one of best steak dinner we ever had. we would return without any questions!
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Dear Duc, We appreciate you taking time to share with us your experience while at our resort.We are ecstatic to learn that you were well looked after by our team especially at Kids Club and enjoyed the greatest dining experience at our signature restaurant The Grill. Any feedback from our guests is valuable and important to us and our team has duly noted your comments and we constantly aim for excellence in quality of goods and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best Regards, LAN, NGUYEN DIRECTOR OF MARKETING COMMUNICATIONS
Beautiful”
The property is gorgeous, and the pool is as impressive as it looks in pictures. It gets a bit warm in the late afternoon, so go earlier in the day. What really impressed us was the food-- every single thing we ate was phenomenal, whether buffet or a la carte. The food is expensive, but all resort food is, and it's usually not this good. Incredibly hard-working and dedicated staff, and very comfortable rooms. Not super close to either Danang or Hoi An, so better as a spot to relax and do nothing rather and a base to explore the sights.
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Dear Amanda, We appreciate you taking time to share with us your experience at Sheraton Grand Danang Resort. Thank you for your positive comments. We are so pleased to learn your stay with us was a truly great memorable experience enjoying our amazing infinity pool as well as the delectable restaurants. We will certainly forward your worthy comments to all of our team, which is such a great pleasure to receive for helping us in our continued commitment and giving us the passion to go beyond every guest’s expectation. Again, thank you and we would love to have the opportunity to welcome you back in the foreseeable future. Best Regards, LAN, NGUYEN DIRECTOR OF MARKETING COMMUNICATIONS
Lovely ”
We loved our time at Sheraton Grand. What you have created is lovely but still have some more to go. Area of opportunity is - shuttle bus to HoiAn more often and free. - the atmosphere needs a little help; maybe play music around the pool. Make us of the BBQ area with special nights. - On arrival maybe have the guest seated with a cold drink and do the check in.
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Dear Cheralyn, Thanks for sharing your experience with us while at our resort. It's really nice to know that you loved your time at Sheraton Grand Danang. We always try our best to make sure that all the guests can enjoy their memorable time during the stay. Also, about the feedback you gave us, We really appreciate about it and shared with the relevant team. Right now, we offer Private BBQ service for the guests and it requires booking in advance. You can enjoy the private and romantic BBQ at the beach area or pool-side. And you can enjoy your cold welcome drinks at the reception building when you check-in. Again, we really appreciate your constructive comments and look forward to welcoming you soon in the future. Best regards, Sheraton Grand Danang Resort.
Amazing resort. However........”
This resort is Grand and Beautiful. Staff are amazing however it is severely let down by its food options. The food for a five star resort is quite awful. Breakfast was the only decent place to eat. So fill up there. We had to make a few complaints when it came to food.
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Dear Lyn, Thank you for selecting Sheraton Grand Danang for your stay and having taken the time to give us an evaluation of your experience. We are delighted to know that you did enjoy your stay by experiencing our mesmerizing infinity pool overlooking the azure ocean, which is the longest pool in town. It is the most valuable reward for us to know that our associates with their care and consideration have pampered your vacation, despite the fine-dining restaurant's menu not exceeding your expectations. Any feedback from our guests is valuable and important to us. We constantly aim for excellence and make every effort to grow and drive our business and service with the desire to become the resort with the friendliest and diverse services in the region. We will definitely keep up with our job to make it happen and we do hope to have a chance to welcome you back in the future to enjoy our ongoing development. Warm Regards, LAN, NGUYEN - DIRECTOR OF MARKETING COMMUNICATIONS
Fantastic facilities and staff. The resort is still new this it is very clean.”
The facilities and the staff was fantastic, only the food available was limited. However a great place to take you family, we had decided with the Sheraton as it is one of the few places that allow both our under 12 years stayed for no charge using the existing bedding. Will Definitely return.
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Dear Khang, Thank you for choosing us and we learn that you and your family had a great experience during your stay. We already addressed the variety of food to our team for our continuous improvement. We expect to welcome you back to Sheraton Grand Danang Resort. Kind regards, Sheraton Grand Danang Resort.
Nice resort hotel ”
Nice resort hotel with a 24 hours infinity pool. There is a private beach too. Staff is great and very professional. The room was big and very clean. The spa doesn't have that many option and the quality of the massage is not that good. You can get a better massage for way cheaper in the center city of Da Nang. There are 3 restaurants (all quite expensive). Breakfast buffet is very good and with many choices!
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Dear Michiko, Thank you for sharing your wonderful experience from your recent stay with us at Sheraton Grand Danang Resort. We are so happy to know that you enjoyed your stay by experience our compelling culinary options and room facilities as well as our stunning infinity pool operating 24 hours. Besides we could not be more pleased to know that our staff has made your vacation good memorable experience. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit.. We very much look forward to the pleasure of welcoming you back to Sheraton Grand Danang Resort in the near future. Best Regards, LAN, NGUYEN DIRECTOR OF MARKETING COMMUNICATIONS
Awesome propertyGreat Location Fantastic friendly staff”
Despite the impact of COVID19 and the resort being very quiet the staff were extremely attentive and friendly, food was awesome especially Brekky and siting by the pool at the beach bar and restaurant was just so relaxing and the food there is very special We organized a trip to BaNa Hills through the hotel through Vietnam Tourism and Ms Tu was I think the best guide we had ever had. She was friendly very knowledgeable and always went out of her way to make our day memorable. We couldn’t recommend her and the private tour more.
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Dear Andy, Thank you for having taken the time to review the Sheraton Grand Danang Resort. We are so happy to know that you enjoyed your stay by experience our dedicated services. It is the most valuable reward for us to know that our associates with their care and consideration have pampered your vacation turning it out to be a memorable one. We do take pride in catering to our guests' needs the best way we can, especially relish the opportunity to provide guest with personal attention and touches. Thank you for your recommendation. Our associates look forward to taking the challenge to make your next stay with us more wonderful than your last. Best regards, Lan, Nguyen Director of Marketing Communications
Excellent”
Beautiful Resorts. Clean , spacious room. Location is a little far from town . You need room key to punch in elevator floor (during day time) which is very inconvenience for group. We have rooms in different floors and we can't go to other floor to meet up. Both have to go to 1st floor then go up together.
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Dear Anthony, Thank you for choosing Sheraton Grand Danang Resort for your stay and taking your valuable time to review our resort. We are pleased to learn your stay with us was a truly great memorable experience enjoying our amazing infinity pool as well as the spacious room condition. Any feedback from our guests is valuable and important to us and our team has duly noted your comments and we constantly aim for excellence in quality of goods and service. We very much look forward to the pleasure of welcoming you back to Sheraton Grand Danang Resort in the near future. Best Regards, LAN, NGUYEN DIRECTOR OF MARKETING COMMUNICATIONS
Nice pool”
It may be the longest pool (?) in Vietnam (?), gotta check that. The service and staff were all friendly & helpful. The swimming pool is the centerpiece of this hotel. It spans from the beach to the lobby building, and this site is long. The kids play rooms were decent for a few hours to occupy the young ones. The breakfast buffet was standard among its class of hotels. There were some little things that proved inconvenient to some of us: broken shower head, snails and crabs crawling around the room, dead bugs in the private pool, live bugs entering our room. The private beach is also a nice feature, that is usually reserved for bigger establishments such as this.
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Dear Richmond, We appreciate you taking time to share with us your experience while at our hotel. Thank you for your positive comments about our facilities, service, and signature pool which is the longest pool in Danang. We are very pleased that you enjoyed your stay at our hotel. Also, please accept our apology about the unexpected inconvenience you experienced. We are continuously working on the issue you shared, through insect control to improve the condition in the summer season. Thanks for your constructive feedback. Once again, thank you for sharing with us your experience and we are looking forward to welcoming you back for another holiday. Warmest regards, Sheraton Grand Danang Resort.
Great room”
Great room ... nice place however there is no buffer breakfast offered ... they only offer ala carte. Other hotel is offering buffet breakfast
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Amazing stay”
The room is huge, clean, very comfortable and lovely. the breakfast is not very delicious though. the infinity is superb. the beach is lovely. highly recommended
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Dear Hyosang, Thank you for sharing valuable feedback on your stay at Sheraton Grand Danang Resort. We could not be pleased to know that you had satisfactory stay with us while enjoying our stunning infinity pool, private tranquil beach as well as the spacious room condition. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit.It is extremely valuable and is assisting us to improve the quality of hotel service indeed and we would ask that you do give us another opportunity to showcase our development on your next visit. Best Regards, LAN, NGUYEN DIRECTOR OF MARKETING COMMUNICATIONS
A great experience with Sheraton Da Nang Grand resort”
Hello. I am Mr Lee from Korea. It's my first time to leave comments through Agoda.com i stayed in the resport from 4th July to 6th July. Everything was absolutely great. Especially, Customer Service (Ms Yen Pham) was really kind and her hospitality was one of the best i have experienced I hope you guys to stay here with wonderful staffs Thank you Wilson Lee
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Dear WOONGSOO, Thank you for having taken the time to review Sheraton Grand Danang resort. We hope you did have an enjoyable stay experiencing our spacious and well-equipped room as well as unique longest pool looking over the azure ocean. It is the most valuable reward for us to know that our associates with their care and consideration have pampered your vacation turning it out to be a memorable one. We do take pride in catering to our guests' needs the best way we can, especially relish the opportunity to provide guest with personal attention and touches. We will definitely share your worthy comments to our team and Ms Yen Pham who will be very pleased to hear that their efforts are recognized. Thank you again for the recommendation. . Our associates look forward to taking the challenge to make your next stay with us more wonderful than your last. Best Regards, LAN, NGUYEN DIRECTOR OF MARKETING COMMUNICATIONS
Resort is too bad”
Hotel guards are not friendly and have a disdain for others, making us feel uncomfortable. The hallway has a bad smell, the quality of bedding is not good
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Dear. Nhan, We really appreciate you taking time to share your experience with us. We understand that your stay was not satisfying as you hoped it would be. Please accept our sincere apologies. We would share your feedback with all the related departments, so we can work on it as soon as possible. Again, thank you for sharing your experience. We promise that we will show the improvements when you come back to our hotel. Sincerely, Sheraton Grand Danang Resort.
5 star Hotel with poor location and staff”
Hotel location is far from the city and places of interest. There is no convenient store and shop nearby hotel. As for facilities wise, nice swimming pool and private beach. Poor light lit up at night along the footpath between lobby and room. But I am really unhappy with the check in and check out process. The staff are very slow. During check out, I was asked to wait 15mins just to get my hotel deposit back from them. Will not come back and will recommend this hotel to anyone.
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Dear Taha, Thank you for the great feedback you have provided. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. This level of detail is important for us so we know exactly how we can improve for future experiences. Regarding the hotel location, it is convenient for exploring the nearby attractions such as Marble Mountain, Hoi An Ancient Town, etc. We hope that we will have another opportunity to give you a warm welcome back with improved service. If you have any further questions or comments, please let me know. Sincerely, Lan, Nguyen Director of Marketing Communications
Excellent services ”
Excellent services all through out specially staff at Table 88.
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Dear Marjorie, Thank you so much for your kind words. We are very happy to hear that you had a wonderful time in one of our outlet, Table88. We will share this comment to our team for our encouragement. Please do let us know whenever your plan bring you back to Danang again in the future. Kind regards, Sheraton Grand Danang.
Expensive”
The property is very nice with an impressive pool. Excellent location but too expensive. Food is average
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Dear Pramit, Thanks for sharing your experience with us while at our hotel. It's really nice to know that you especially enjoyed our signature pool, which is the longest 250m pool in Danang. We always try to make sure that all the guests can have the relaxable moment during their stay. We would love to welcome you again and we will ensure that the food and your stay are more memorable the second time. Thanks again for your positive feedback. Warmest regards, Sheraton Grand Danang Resort
Good”
Very friendly staff and wonderful pool
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