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Sheraton Grand Hotel, Dubai

"Lunch and dinner buffets in Feast cafe of very good value with a lot of choices."

Shu - November 4, 2019
Three-Bedroom Apartment with Skyline View Sheraton Grand Hotel, Dubai
Lobby Sheraton Grand Hotel, Dubai
Lobby Sheraton Grand Hotel, Dubai
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Sheraton Grand Hotel, Dubai

3 Sheikh Zayed Road, Sheikh Zayed Road, Dubai, United Arab Emirates, 123979 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
Consulate General of Japan 240 m
Consulate General of Italy 280 m
Consulate General of Switzerland 290 m
Arabic Language Centre 310 m
Bur Dubai Police Station 360 m
Dubai World Trade Center 480 m
World Trade Center Metro Station 550 m
Dubai International Convention Center 570 m
Dubai Exhibition Centre 620 m
Al Dhiyafah center 630 m
Nearby landmarks
The Dubai Mall 3.49 km
Dubai Aquarium & Underwater Zoo 3.71 km
Burj Khalifa 3.8 km
The Dubai Fountain 3.98 km
Dubai Creek 4.14 km
Wild Wadi Waterpark 14.05 km
Burj Al Arab 14.17 km
Ski Dubai 15.33 km
Dubai Miracle Garden 19.32 km
Atlantis Aquaventure Waterpark 19.84 km
8.7

Excellent

Location rating score

1.41 kilometers from city center
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • 540 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Cheaper than 88% of all properties in Dubai in the last 24 hoursCompared to 2,523 Dubai properties at Agoda for various dates
Value for money8.2
Distance to city center6 km
Location rating8.7
Nearest airportDubai International Airport (DXB)
Distance to airport8.4 km

Rooms available at Sheraton Grand Hotel, Dubai

Excellent
Room comfort & quality
8.8
3 Bedroom Apartment, Sheikh Zayed R. view, Skyline view
...
  • Separate shower/bathtub
  • Kitchenette
  • 4 single beds and 1 king be...
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Presidential Suite, Club lounge access, Suite, 1 King
...
  • Separate shower/bathtub
  • Kitchenette
  • 1 king bed
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Executive Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Separate shower/bathtub
  • Kitchenette
  • 1 king bed
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Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Separate shower/bathtub
  • Executive lounge access
  • 1 king bed
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2 Bedroom Apartment
...
  • Separate shower/bathtub
  • Kitchenette
  • 2 single beds and 1 king be...
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Deluxe Guest room, 1 King
...
  • Separate shower/bathtub
  • 1 king bed
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1 Bedroom Apartment, 1 Bedroom Apartment, 1 King
...
  • Separate shower/bathtub
  • Kitchenette
  • 1 king bed
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2 Bedroom Apartment, 1 King or 2 Twin/Single Bed(s)
...
  • Separate shower/bathtub
  • Kitchenette
  • 2 single beds and 1 king be...
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Deluxe Guest room, 2 Twin/Single Bed(s)
...
  • Separate shower/bathtub
  • 2 single beds
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Deluxe Guest room, 1 King, Sheikh Zayed R. view
...
  • Separate shower/bathtub
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Sheraton Grand Hotel, Dubai?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Grand Hotel, Dubai?

For those who wish to drive their own cars, Sheraton Grand Hotel, Dubai has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Sheraton Grand Hotel, Dubai?

Sheraton Grand Hotel, Dubai does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Sheraton Grand Hotel, Dubai

  • 10.0
    Exceptional

    "We stayed in the King Delixe Suite it is absolutely fabulous!"

    Emma

    |

    April 9, 2019

  • 10.0
    Exceptional

    "Pool is very good and gym has awesome view over the city."

    Emma

    |

    April 9, 2019

  • 10.0
    Exceptional
    Staff 

    "Many thanks to her and the hotel staff always forward."

    Khaled

    |

    February 6, 2020

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Room comfort score
8.8/10
Couples review score
8.9/10
Location score
8.6/10
Service score
8.7/10
Better than
98
%
of Dubai properties
Better than
97
%
of Dubai properties
Better than
95
%
of Dubai properties
Better than
95
%
of Dubai properties
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Overall rating:
8.6
Excellent
159 reviews
Cleanliness
8.8
Facilities
8.6
Location
8.7
Read all reviews >
What travelers say they love:
The rooms have chairs, work desk and electronic bathroom bli...
Jerome from United Kingdom
Business traveler
More about Sheraton Grand Hotel, Dubai

More about Sheraton Grand Hotel, Dubai

Conveniently located in Dubai, Sheraton Grand Hotel Dubai is a great base from which to explore this vibrant city. Only 6 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Take advantage of a wealth of unrivaled services and amenities at this Dubai hotel. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, postal service.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers an excellent variety of recreational facilities, including fitness center, sauna, outdoor pool, spa, massage. When you are looking for comfortable and convenient accommodations in Dubai, make Sheraton Grand Hotel Dubai your home away from home.

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Most talked about facilities

Food & Dining
2 mentions
Breakfast
1 mention
Swimming Pool
1 mention
View
1 mention

What they offer

9.2
Exceptional
Staff 

"Welcoming helpful staff, beautiful interior and good facilit..."

Jerome

|

June 18, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Vegetarian
Gluten-free
Buffet

Restaurants on site

Miss Lily's
No additional information available
Alice
No additional information available
Miss Lillys
Cuisine:Caribbean
Moes on the 5th
Cuisine:International
NIDO
Cuisine:Spanish
Sheraton Club Lounge
Cuisine:International
Feast
Cuisine:International
Menu:Buffet, A-la-carte
Dawn & Dusk
Cuisine:Grill/BBQ
Link@Sheraton Cafe
No additional information available
Show more

Nearby restaurants

Arabic cuisine
Arabic cuisine
Al Khayma at Dubai Marine Beach Resort
2.6 km Arabic, Halal, Lebanese
The Market Place
3.5 km Arabic, Asian, Halal
Nine7One
5.4 km Arabic, Asian, Gluten Free
Mediterranean cuisine
Mediterranean cuisine
Baku Caspian restaurant and cafe
2.5 km Mediterranean
The Kana Cafe
4.4 km Mediterranean
Samad Al Iraqi Restaurant
5.5 km Mediterranean, Seafood
Asian cuisine
Asian cuisine
Feast - Sheraton Grand Hotel
10 m Asian, Chinese, European
OKKU Dubai
40 m Asian, Japanese, Sushi
Play Restaurant & Lounge
110 m Asian, Japanese, Mediterranean

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Sheraton Grand Hotel, Dubai from real guests

Provided by verified guests of Agoda
Agoda Reviews (159)Booking.com Reviews (1384)
8.6
/
10
Cleanliness8.8
Facilities8.6
Location8.7
Room comfort and quality8.8
Service8.7
Value for money8.2
High score for Dubai
Rating
9+ Exceptional (24)
8-9 Excellent (13)
7-8 Very Good (10)
6-7 Good (1)
<6 Below Expectation (8)
Time of the year
Mar - May (14)
Jun - Aug (14)
Sep - Nov (15)
Dec - Feb (13)
All guests (159)
All room types
All languages

Show reviews that mention 

Showing 56 verified guest comments
123
9.2
Exceptional
Jerome from United Kingdom
Business traveler
Stayed 1 night in June 2018

Sheraton is Grand Dubai”

Visited on business and stayed for 3 nights, which were truly memorable. This was both my second visit to Dubai and stay at the hotel. Great service from door staff - kitchen staff. Approx 400 metres from WORLD TRADE CENTRE Metro station so transport is easy and very efficient, beats London Underground by a Country mile! I'm from the UK so used to paying over the odds for medium satisfaction and experience, however I am still smiling from the lovely memories. I have experience in retail and customer services for over 10 years and hold good standards which were pleasantly met and exceeded during my stay. Many thanks Sheraton Grand Dubai team, see you again in the near future.

Reviewed June 25, 2018
9.2
Exceptional
Obinna from Nigeria
Couple
Deluxe Guest room, 1 King
Stayed 9 nights in January 2021

10 night stay ”

5 star hotel with the facilities to match. Located downtown right on Sheik Zayed road. Fantastic location next to many supermarkets, pharmacies and restaurants. Also the metro is within walking distance. About a 20 aed taxi to Dubai mall. The hotel has a nice spa and gym and the pool is also nice. There is a lounge on the 5th floor as the hotel sells alcohol. The staff were professional and helpful. Rooms are nice with a bathtub and a shower. Good selection of channels on the tv and you can connect your Netflix. Overall it was a nice stay and a highly recommended hotel. This was my 2nd time staying there and most likely will come back.

Reviewed January 17, 2021
9.2
Exceptional
Jerome from United Kingdom
Business traveler
Stayed 2 nights in June 2018

Let’s get down to business”

A returning guest for the 2nd time within the same year. If one is travelling on business the Sheraton is ideally situated near both the Metro station and across the road from the World Trade Centre. Further Business Bay is just a few stops down the road. Welcoming helpful staff, beautiful interior and good facilities. The lobby has a small cafe area and central seating which makes for a great meeting and socialising area. The rooms have chairs, work desk and electronic bathroom blinds. Roof top pool providing a spectacular view of Sheik Zyed road and an overall composition of Dubai including the Burj Khalifa. Onsite Jamaican bar/restaurant providing a mild taste of Jamaica/Caribbean. Spa rooms, bars, restaurants, front pick up service luggage and door staff etc.

Reviewed June 19, 2019
10.0
Exceptional
Shu from Hong Kong
Business traveler
Deluxe Guest room, 1 King
Stayed 6 nights in October 2019

Useful location for conferences in World Trade Centre”

Walk about 5 minutes to overhead bridge to World Trade Centre metro, station which connects to the WTC. Metro station is 3 stops away from Dubai mall metro station. Small supermarket next block. Taxis were easily available. Great breakfast. Lunch and dinner buffets in Feast cafe of very good value with a lot of choices. Helpful and friendly staff throughout from reception, concierge, facility to restaurant staff . They were very accommodative over an early checkin and late checkout when rooms were available.

Reviewed November 04, 2019
9.6
Exceptional
Akbar from Singapore
Solo traveler
Stayed 1 night in August 2018

I will comeback! ”

Everything were superb. Impeccable service. Early check in was given as I landed in dubai early. since it was arafat day on my check out day and I was fasting, I requested for a late check out and that request was honored. Thank you very much. The room was beautiful, one night is definitely not enough in there. Thank you very much.

Reviewed August 26, 2018
9.6
Exceptional
Jerome from United Kingdom
Business traveler
Stayed 4 nights in January 2018

Review”

Everything from the staff to the facilities make this hotel truly grand! Warm welcomes, shining smiles and experienced knowledge. Not far from the World Trade Centre, a very enjoyable stay many thanks again!

Reviewed January 23, 2018
7.6
Very good
Eugene
Couple
Deluxe Guest room, 1 King
Stayed 2 nights in May 2019

Great Hotel but Standard rooms small for two people and bags. ”

This is a great hotel with excellent staff and location but if you have more then one person in a room and bags it can be a little small. I’m sure that there are bigger room available for more money of course. Dubai has so many great hotels in this area I would suggest do a little homework before booking if you would like a larger room.

Reviewed May 05, 2019
10.0
Exceptional
reo from Indonesia
Business traveler
Deluxe Guest room, 1 King
Stayed 8 nights in March 2019

Very nice hotel”

Location to dubai world trade center is 10minutes walk. The food is very good. Room is clean and big.

Reviewed March 29, 2019
8.8
Excellent
Muhammad from Pakistan
Business traveler
Stayed 12 nights in August 2018

Excellent”

On 19th the hotel management They took 500 dirhams cash from me because they were telling me my booking is till 19th .... I told them many times my checkout date is till 20th but they does not listen to me they were telling me we are not responsible for you go and contact your company Agoda after that I tried survel Times to contact agoda but the costumer services they were not answering to my calls at that time I was very sad ....

Reviewed September 21, 2018
9.2
Exceptional
Feras from Saudi Arabia
Business traveler
Deluxe Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in January 2019

Excellent option ”

It is an excellent experience in this fabulous hotel and friendly stuff. I appreciate Front Desk specially Mavjuda. I would recommend hotel to my friends and i ll one of my options to stay over there once again.

Reviewed January 20, 2019
10.0
Exceptional
KEREN from Israel
Solo traveler
Deluxe Guest room, 2 Twin/Single Bed(s)
Stayed 5 nights in January 2021

Exelent stay!!!!”

Exelent hotel and facilities!!! Top service....superb breakfast... very nice room very comfortable location LOVED EVERY MINUTE!!!!

Reviewed January 24, 2021
8.8
Excellent
Demissew from Ethiopia
Business traveler
Deluxe Guest room, 1 King
Stayed 5 nights in September 2019

Value for money.”

I would advice for people who are on Dubai for vacation.

Reviewed September 24, 2019
10.0
Exceptional
Khaled from Kuwait
Business traveler
Deluxe Guest room, 1 King
Stayed 2 nights in February 2020

مميز ”

Fast check-in and full thanks to Mrs. Sandrine for her interest in the guests and the eagerness to facilitate all their procedures. An activity torch in the work. Many thanks to her and the hotel staff always forward.

Reviewed February 06, 2020
8.0
Excellent
Yao from Singapore
Business traveler
Stayed 3 nights in October 2017

Close, but not so close to World Trade Centre”

I've seen a couple of reviews saying that the location is good, but I don't think so. However, room is neat and tidy, just that the room service can come after 5PM some times.

Reviewed October 27, 2017
8.8
Excellent
Nael from Kuwait
Couple
Stayed 2 nights in September 2017

Nice location nice rooms ”

I highly recommend the hotel for its location, room space and value for money its really worth it

Reviewed September 24, 2017
8.3
Excellent
David from Singapore
Business traveler
Stayed 3 nights in January 2015

Business Stay in Sheraton Grand”

Room size, comfort and location

The only comments was that the breakfast is overpriced and the spread presented does not justify the high price for breakfast.

Reviewed January 22, 2015
10.0
Exceptional
Emma from United Kingdom
Couple
Deluxe Guest room, 1 King
Stayed 1 night in April 2019

Fantastic!!!”

We stayed in the King Delixe Suite it is absolutely fabulous! Service has been exceptional, the interior design was very contemporary and sleek. Fantastically comfortable bed and lots of space. We had the club lounge access which has been great, I would suggest they have some more Plain salads at lunch and dinner. Pool is very good and gym has awesome view over the city. We’ve loved it here will certainly return! Thankyou for having us!

Reviewed April 09, 2019
4.0
alghalia from Oman
Family with young children
Stayed 2 nights in August 2015

So overrated ”

The bathroom looked nice

Very bad. We arrived to Dubai at 10 PM and spent like more than two hours trying to find it. We called the hotel and their description was useless. We ending up using the navigation system in our phones. Upon arrival we had a crying baby with us and they were still giving us a hard time and asking of 2000 Dirhams deposit. We asked for connecting rooms, baby crib and a high floor room and got non. We even called twice before arrival and they assured is we had the connecting rooms and the baby crib was already there. They told us that our baby can easily sleep in the sofa !!! A baby is a sofa of a 5 star hotel ! Our room had view .. We basically had no view!! it is not really worth your money ..

Reviewed August 10, 2015
6.0
Joseph from India
Business traveler
Stayed 3 nights in June 2015

Overpriced and over-rated”

Quick check-in, good and attentive staff at reception and bell-desk. Fast elevators.

I stayed 3 nights on a business trip from June 22-25, 2015. My room on the 18th floor was comfortable and well appointed. However, night next to the hotel is another building under construction, with activity going on at night too. The sounds woke me up one night at 12:30. The sound insulation of the rooms is not great. It's over-rated as a 5-star hotel, I think. Outside, there is very limited parking area and getting to the main entrance is a hassle, with the car having to make a sharp U-turn in the middle of that side street. Better options would be the Fairmont or Conrad which are literally next door.

Reviewed June 26, 2015
4.0
Monisha from Italy
Solo traveler
Deluxe Guest room, 1 King
Stayed 3 nights in January 2019

Disappointing - plus main lobby staff were not helpful ”

I had booked the room for 3 nights and the day I had arrived was my birthday and my friends were gonna were come for a while and I did request her to give me a good room, but firstly I had to wait for 15 mins and the women gave me room 1710 where the bathroom was not cleaned at all and the walls had some strange stains and the bathroom door was not cleaned and I was really disappointed. After that some people came cleaned it and i asked some does all the bathroom have this stain he said know and I was expected them to give me another room. Next day the sink was blocked. That was a limit after complaining still they didn't offer any room. I would not suggest anyone go to this hotel as the lobby staff are not helpful plus not really friendly.

Reviewed January 09, 2019
123
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