Sheraton is Grand Dubai”

Visited on business and stayed for 3 nights, which were truly memorable. This was both my second visit to Dubai and stay at the hotel. Great service from door staff - kitchen staff. Approx 400 metres from WORLD TRADE CENTRE Metro station so transport is easy and very efficient, beats London Underground by a Country mile! I'm from the UK so used to paying over the odds for medium satisfaction and experience, however I am still smiling from the lovely memories. I have experience in retail and customer services for over 10 years and hold good standards which were pleasantly met and exceeded during my stay. Many thanks Sheraton Grand Dubai team, see you again in the near future.

10 night stay ”

5 star hotel with the facilities to match. Located downtown right on Sheik Zayed road. Fantastic location next to many supermarkets, pharmacies and restaurants. Also the metro is within walking distance. About a 20 aed taxi to Dubai mall. The hotel has a nice spa and gym and the pool is also nice. There is a lounge on the 5th floor as the hotel sells alcohol. The staff were professional and helpful. Rooms are nice with a bathtub and a shower. Good selection of channels on the tv and you can connect your Netflix. Overall it was a nice stay and a highly recommended hotel. This was my 2nd time staying there and most likely will come back.

Let’s get down to business”

A returning guest for the 2nd time within the same year. If one is travelling on business the Sheraton is ideally situated near both the Metro station and across the road from the World Trade Centre. Further Business Bay is just a few stops down the road. Welcoming helpful staff, beautiful interior and good facilities. The lobby has a small cafe area and central seating which makes for a great meeting and socialising area. The rooms have chairs, work desk and electronic bathroom blinds. Roof top pool providing a spectacular view of Sheik Zyed road and an overall composition of Dubai including the Burj Khalifa. Onsite Jamaican bar/restaurant providing a mild taste of Jamaica/Caribbean. Spa rooms, bars, restaurants, front pick up service luggage and door staff etc.

Useful location for conferences in World Trade Centre”

Walk about 5 minutes to overhead bridge to World Trade Centre metro, station which connects to the WTC. Metro station is 3 stops away from Dubai mall metro station. Small supermarket next block. Taxis were easily available. Great breakfast. Lunch and dinner buffets in Feast cafe of very good value with a lot of choices. Helpful and friendly staff throughout from reception, concierge, facility to restaurant staff . They were very accommodative over an early checkin and late checkout when rooms were available.

I will comeback! ”

Everything were superb. Impeccable service. Early check in was given as I landed in dubai early. since it was arafat day on my check out day and I was fasting, I requested for a late check out and that request was honored. Thank you very much. The room was beautiful, one night is definitely not enough in there. Thank you very much.

Review”

Everything from the staff to the facilities make this hotel truly grand! Warm welcomes, shining smiles and experienced knowledge. Not far from the World Trade Centre, a very enjoyable stay many thanks again!

Great Hotel but Standard rooms small for two people and bags. ”

This is a great hotel with excellent staff and location but if you have more then one person in a room and bags it can be a little small. I’m sure that there are bigger room available for more money of course. Dubai has so many great hotels in this area I would suggest do a little homework before booking if you would like a larger room.

Very nice hotel”

Location to dubai world trade center is 10minutes walk. The food is very good. Room is clean and big.

Excellent”

On 19th the hotel management They took 500 dirhams cash from me because they were telling me my booking is till 19th .... I told them many times my checkout date is till 20th but they does not listen to me they were telling me we are not responsible for you go and contact your company Agoda after that I tried survel Times to contact agoda but the costumer services they were not answering to my calls at that time I was very sad ....

Excellent option ”

It is an excellent experience in this fabulous hotel and friendly stuff. I appreciate Front Desk specially Mavjuda. I would recommend hotel to my friends and i ll one of my options to stay over there once again.

Exelent stay!!!!”

Exelent hotel and facilities!!! Top service....superb breakfast... very nice room very comfortable location LOVED EVERY MINUTE!!!!

Value for money.”

I would advice for people who are on Dubai for vacation.

مميز ”

Fast check-in and full thanks to Mrs. Sandrine for her interest in the guests and the eagerness to facilitate all their procedures. An activity torch in the work. Many thanks to her and the hotel staff always forward.

Close, but not so close to World Trade Centre”

I've seen a couple of reviews saying that the location is good, but I don't think so. However, room is neat and tidy, just that the room service can come after 5PM some times.

Nice location nice rooms ”

I highly recommend the hotel for its location, room space and value for money its really worth it

Business Stay in Sheraton Grand”

The only comments was that the breakfast is overpriced and the spread presented does not justify the high price for breakfast.

Fantastic!!!”

We stayed in the King Delixe Suite it is absolutely fabulous! Service has been exceptional, the interior design was very contemporary and sleek. Fantastically comfortable bed and lots of space. We had the club lounge access which has been great, I would suggest they have some more Plain salads at lunch and dinner. Pool is very good and gym has awesome view over the city. We’ve loved it here will certainly return! Thankyou for having us!

So overrated ”

Very bad. We arrived to Dubai at 10 PM and spent like more than two hours trying to find it. We called the hotel and their description was useless. We ending up using the navigation system in our phones. Upon arrival we had a crying baby with us and they were still giving us a hard time and asking of 2000 Dirhams deposit. We asked for connecting rooms, baby crib and a high floor room and got non. We even called twice before arrival and they assured is we had the connecting rooms and the baby crib was already there. They told us that our baby can easily sleep in the sofa !!! A baby is a sofa of a 5 star hotel ! Our room had view .. We basically had no view!! it is not really worth your money ..

Overpriced and over-rated”

I stayed 3 nights on a business trip from June 22-25, 2015. My room on the 18th floor was comfortable and well appointed. However, night next to the hotel is another building under construction, with activity going on at night too. The sounds woke me up one night at 12:30. The sound insulation of the rooms is not great. It's over-rated as a 5-star hotel, I think. Outside, there is very limited parking area and getting to the main entrance is a hassle, with the car having to make a sharp U-turn in the middle of that side street. Better options would be the Fairmont or Conrad which are literally next door.

Disappointing - plus main lobby staff were not helpful ”

I had booked the room for 3 nights and the day I had arrived was my birthday and my friends were gonna were come for a while and I did request her to give me a good room, but firstly I had to wait for 15 mins and the women gave me room 1710 where the bathroom was not cleaned at all and the walls had some strange stains and the bathroom door was not cleaned and I was really disappointed. After that some people came cleaned it and i asked some does all the bathroom have this stain he said know and I was expected them to give me another room. Next day the sink was blocked. That was a limit after complaining still they didn't offer any room. I would not suggest anyone go to this hotel as the lobby staff are not helpful plus not really friendly.