8.4
Excellent
/10
(26,674 reviews)See what guests said
Housekeeping330
View76
Shops68
See map
8.6
Excellent
Location rating score
Excellent location
Parking
Available
Popular landmarks
Casino at Venetian Macao 590 m
Macau Tower Convention & Entertainment Centre 4.81 km
Grand Lisboa Casino 5.46 km
St. Dominic's Church 5.5 km
A-Ma Temple (Ma Kok Miu) 5.72 km
Largo do Senado (Senado Square) 5.97 km
Historic Centre of Macau 5.99 km
Monte Forte (Fortaleza do Monte) 6.19 km
Macao Museum 6.23 km
Ruins of St. Paul's 6.33 km
Nearby landmarks
Planet J 100 m
Sands Cotai Central Casino 110 m
Kids Cavern (Cotai Sands Central) 190 m
T Galleria By DFS, Macau, Shoppes at Four Seasons 210 m
Eiffel Tower Experience at Parisian Macau 260 m
Cotai Strip Resorts 290 m
Plaza Casino 360 m
The Shoppes at Cotai Sands Central 370 m
Casino Venetian 420 m
The Spectacle (MGM Cotai) 460 m
Sheraton Grand Macao

"Have stayed at the Sheraton Grand several times and for the location,value and staff, I am happy to return."

Jane - October 26, 2019

Deluxe, Guest room, 1 King Sheraton Grand Macao
Lobby Sheraton Grand Macao
Lobby Sheraton Grand Macao
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Removed from saved list
4.5-star Hotel
Free Wi-Fi

Sheraton Grand Macao

The Londoner Macao, Estrada do Istmo, s/n, Cotai, Macau SAR, P.R. China, Cotai, Macau, Macau, 999078 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Health and Medical
First aid kit
Property highlightsRead all 26,674 reviews
Exceptional reputation
Recommended by 94% of guests
Excellent cleanliness
8.8 rating for cleanliness
Excellent comfort
8.7 room quality and comfort
Fantastic breakfast
85% positive mentions

Hotel staff was great , friendly and helpful.

Patrick | January 20, 2020

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Macau every 4 minutes on Agoda.com
Value for money8.2
Distance to city center6 Km
Location rating8.6
Nearest airportMacau International Airport (MFM) - Macau
Distance to airport1.9 km

Rooms available at Sheraton Grand Macao

8.7
Excellent
Room comfort & quality
Terrace Suite, Club lounge access, 1 Bedroom Larger Suite
Terrace Suite, Club lounge access, 1 Bedroom Larger Suite
...
  • Room size: 251 m²/2702 ft²
  • City view
  • 1 king bed
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Presidential Suite, Club lounge access, High floor
Presidential Suite, Club lounge access, High floor
...
  • Room size: 208 m²/2239 ft²
  • City view
  • 1 king bed & 2 queen beds
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Executive Suite, Club lounge access, 1 King
Executive Suite, Club lounge access, 1 King
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
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Club Access, Club level, Guest room, 2 Twin/Single Bed(s)
Club Access, Club level, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
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Deluxe Suite, Club lounge access, 1 Bedroom Larger Suite
Deluxe Suite, Club lounge access, 1 Bedroom Larger Suite
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 2 queen beds
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Executive Deluxe Suite, Club lounge access, 1 King
Executive Deluxe Suite, Club lounge access, 1 King
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 1 king bed
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Deluxe Suite King, 1 Bedroom Larger Suite, 1 King
Deluxe Suite King, 1 Bedroom Larger Suite, 1 King
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 2 Twin/Single Bed(s)
Deluxe, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 semi double beds
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Club, Club level, Guest room, 1 King
Club, Club level, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
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Ambassador Suite, Club lounge access, 2 Bedroom Larger Suite
Ambassador Suite, Club lounge access, 2 Bedroom Larger Suite
...
  • Room size: 166 m²/1787 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Sheraton Grand Macao accept food delivery services other than room service?

Third party food delivery to rooms is available at Sheraton Grand Macao, Cotai Strip.

Does Sheraton Grand Macao check the temperature of people entering the premises?

Sheraton Grand Macao, Cotai Strip offers temperature checks for staff and guests as a service, but it is not a condition of check in.

Is there physical distancing on the premises?

Social distancing measures are enforced in common areas.

Are protective screens set up in common areas?

During face-to-face interactions, a transparent protective shield may be offered between persons.

What time is check-in and check-out at Sheraton Grand Macao?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Grand Macao?

Sheraton Grand Macao is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Grand Macao also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Grand Macao has a car park right on site for maximum convenience. Parking is available for a fee of 300 HKD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Sheraton Grand Macao?

Buffet breakfast is offered at Sheraton Grand Macao Hotel, Cotai Central. There is an additional charge of 228 HKD for adults, if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included at a discounted rate.

What are my dining options at Sheraton Grand Macao?

Sheraton Grand Macao Hotel, Cotai Central has many in-house restaurants for hungry guests to dine-in. Feast, Bene and Yum Cha offer an extensive range of cuisines including Italian, Chinese and international. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.
For unique flavors, explore the nearby restaurants such as Dynasty 8, La Chine and Market Bistro!

Can special events be hosted at Sheraton Grand Macao?

Special events such as weddings may be hosted at Sheraton Grand Macao Hotel, Cotai Central. The property has indoor venues that can hold up to 5265 people. Audio-visual services are offered to help your event go smoothly.
Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

Can business events be hosted at Sheraton Grand Macao?

On-site venues and convenient event services make Sheraton Grand Macao Hotel, Cotai Central an ideal choice for hosting meetings. The business venues at Sheraton Grand Macao Hotel, Cotai Central can hold up to 1631 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment and Wi-Fi is available to help make your business event a successful one.
Interested in hosting a business event? Let Sheraton Grand Macao Hotel, Cotai Central know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

What is the smoking policy at Sheraton Grand Macao?

Sheraton Grand Macao does permit smoking in some areas and is not 100% smoke-free.

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Explore the neighborhood

What people love about Sheraton Grand Macao

  • 9.6
    Exceptional

    "Nice interior with appropriate facilities ..."

    Mabel

    |

    January 22, 2020

  • 10.0
    Exceptional
    Staff 

    "Nice staff especially the filipino employees."

    Avegail

    |

    January 14, 2020

  • 10.0
    Exceptional

    "Their housekeeping service are superb."

    Lai K.

    |

    January 9, 2020

Property ranking|Compared to 103 Macau properties
See all rankings
Room size
100 sqm.
Room comfort score
8.7/10
Review score - United States
8.7/10
Cleanliness score
8.8/10
Bigger than
91
%
of Macau properties
Better than
78
%
of Macau properties
Better than
75
%
of Macau properties
Better than
70
%
of Macau properties
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Overall rating:
8.4
Excellent
26,674 reviews
Cleanliness
8.8
Facilities
8.4
Location
8.6
Read all reviews >
What travelers say they love:
Staff are helpful and approachable, and it is located near t...
Grace from Singapore
Solo traveler
More about Sheraton Grand Macao

More about Sheraton Grand Macao

Known as Marriott's largest hotel worldwide, the hotel is well positioned in Taipa/Cotai. Sheraton Grand Macao is the ideal point of departure for your excursions in Macau. Only one kilometer away, this 5-star hotel can be easily accessed from the airport. For those of you who want to venture out, Plaza Casino, Casino Venetian, and Cotai Strip Travel are just some of the attractions available to visitors. The hotel also offers many facilities to enrich your stay in Macau. Numerous on-site facilities provided by the hotel can satisfy even the most discerning guest. Macau's largest hotel features 4,001 rooms/suites. A laptop safe box, bathtub, coffee/tea maker, shower, and television are just some of the facilities at your disposal. The hotel offers an excellent variety of recreational facilities including a hot tub, steam room, kids club, sauna, and fitness center. Superb facilities and an excellent location make the Sheraton Grand Macao the perfect base from which to enjoy your stay in Macau.

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Most talked about facilities

Housekeeping
617 mentions
Internet
366 mentions
Breakfast
307 mentions
Swimming Pool
245 mentions

What they offer

10.0
Exceptional

"It was probably by far, my best hotel stay ever."

Jeffrey

|

March 16, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental

Restaurants on site

Feast
Cuisine:International
Menu:Buffet
Palms
Menu:A-la-carte
N/A
No additional information available
N/A
No additional information available

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Sheraton Grand Macao from real guests

Overall rating
8.4
Excellent
From 26674 reviews
8.7Cleanliness
8.7Room comfort and quality
8.6Location
Agoda Reviews (20860)Booking.com Reviews (5814)
Rating via Agoda8.4
/
10
Cleanliness8.8
Facilities8.4
Location8.6
Room comfort and quality8.7
Service8.4
Value for money8.2
High score for Macau
Rating
9+ Exceptional (5487)
8-9 Excellent (3742)
7-8 Very Good (4442)
6-7 Good (1279)
<6 Below Expectation (1204)
Time of the year
Mar - May (3688)
Jun - Aug (4424)
Sep - Nov (3949)
Dec - Feb (4093)
Don't miss out!Users are booking a place in Macau every 4 minutes on Agoda.com
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Show reviews that mention 

Showing 16154 verified guest comments
12345
10.0
Exceptional
CRISTINA from Philippines
Couple
Stayed 1 night in December 2017

A Delightful Stay!”

My husband and I had a very wonderful stay at the Sheraton Grand Macao! Upon check in, we were told that our room was upgraded to De Luxe Cotai room. Pulling back the curtains gave us a magnificent view of Cotai Strip. I'd like to commend Ms. Erica Mallari at the Front Desk. She was very helpful, allowed us to check in early (as this was included in my email prior to arrival in Macao) as well as late check out. She explained a lot of things in detail (like what transport to use, directions, meals/restos, express check out, etc.) that made our stay and tour of Macao very pleasant. Sheraton gave a lot of freebies like eco bag, entry pass to Planet J, a voucher for an almond cake (which we were unable to get in Taipa), and complimentary ferry ride for 2 pax from Macau-HK. We also had a chance to dine in one of their restaurants called Xin. We enjoyed the buffet hotpot! I would definitely stay in this hotel the next time I visit Macau and would recommend it to friends & family.

Reviewed January 10, 2018
9.2
Exceptional
Dean from Hong Kong
Family with teens
Deluxe, Guest room, 1 King
Stayed 2 nights in January 2019

Always an old faithful.”

We had family visiting Hong Kong from overseas, and we decided to go to Macao for the final 2 nights of their visit. The Sheraton Grand Macao has always been an old faithful for me - its prices are always fair (and usually lower than its competitors, even though the hotel is located along the Cotai Strip). I made a separate booking from this one, but am reviewing it anyway, since the booking is under my name. I was told that even though their were some inconveniences during the first evening, the staff were very apologetic, sending a personal apology handwritten on a card, and offering a tray of yummy fruit.

Reviewed January 27, 2019
9.3
Exceptional
Elvi from Indonesia
Couple
Stayed 2 nights in October 2013

Greatest stay we had”

Nice & comfortable room, strategic location, attentive staff

It was one of the greatest stay we experienced so far. The guest relation team is very attentive, we were given enhanced room with special decoration in the bed room for our anniversary, and a birthday cake was sent to our room for my birthday. I personally thank Sheraton Macao for the care. Room assigned for us was comfortable and nice, we also love the spacious bath room. Location of Hotel is strategic, it is part of the Cotai Strip area and just walk through the sky bridge if you wish to visit the Venetian Hotel. Free shuttle bus to/from Ferry Terminals are available at Hotel lobby, while the shuttle bus to/from downtown (if you wish to visit Macao World Heritage Area) is available at City of Dream which is just in a walk distance from Sheraton Macao. On breakfast, there were wide variety for breakfast buffet but I personally will say the taste was just average (I am a bit picky when it comes to food). If you are planning to stay in Sheraton Macao, I hope you will enjoy it like us.

Reviewed October 29, 2013
10.0
Exceptional
Vincent from Malaysia
Group
Stayed 1 night in November 2016

Spacious Sanctuary on the Cotai Strip”

Less gaudy and pretentious than most of its Cotai Strip counterparts, and definitely not as unnecessarily extravagant, the Sheraton Grand Macao Hotel turned out, instead, to be an immensely comfortable, family-friendly sanctuary, more a home-away-from-home than a loud, garish tourist hotspot. The restaurants were excellent as well, and we had the most spectacular view of the faux-Eiffel Tower and Studio City from our room at the Sky Tower. Much to love here, and definitely recommended.

Reviewed November 23, 2016
9.3
Exceptional
ADRIAN from Singapore
Couple
Stayed 1 night in December 2012

Huge hotel”

Good food around

We specifically chose to stay at the new Sheraton Hotel Macao located in the Cotai Strip. What made this experience stand out compared to other established hotel brand names in Macao was the sincere staff at the check-in/out desk. They were genuinely very hospitable and warm. There was a big smile and a 'Good Morning' upon my arrival at the check-in desk. There is a notable feeling that the staff have a unique human touch when it comes to interacting with guests unlike other hotel front desk that have a robotic expression. The thing that I most liked about my experience was the ultra-efficient check-in time. Everything went so smoothly with the staff who were partnered with a fluent Cantonese/ Putonghua staff and an English speaker staff which catered well with the diverse array of international guests

Reviewed January 05, 2013
9.7
Exceptional
Thomas from Sweden
Couple
Stayed 6 nights in April 2014

Very good hotel on the Cotai Strip”

Priceworthy, Interior and standard

Sheraton is a very good choice in Macau. It's located in the Cotai Strip, opposite of Ventian and many other casinos and shopping places (mostly expensive brands). It's a normal sized double room but the standard and comfort is great and it feels like a luxury hotel. The gym is very good and there was not many people there. Also the swimming pools were great. The price for the room is very good, I can recomend a stay at Sheraton for others and when I return to Macau I will try to stay there again. The only negative thing was that there was not any signs with "do not disturb" or "make up room" and it was irregular cleaning times. The result was that it was many times in the afternoon that they rang the doorbell and we had to try to decide a new time because they hadn't cleaned the room during the day...

Reviewed April 12, 2014
9.7
Exceptional
อาทิชา from Thailand
Solo traveler
Stayed 2 nights in July 2015

The best choice of all!”

Staff performance, room comfort, and value for money.

My stay in Sheraton was very nice. I was planning a trip in Macau for just taking a rest, relaxing, chilling with my own so, I spent most of the time in the hotel. The public area was very convenient to find and made me feel comfortable because of all the services and staff performance. I would say that the Staff Performance is the first reason that I am very impressive about the hotel and will be the reason why I would like to come back at Sheraton Macao again. Sheraton Macao gave me very amazing and wonderful experiences. Every single staff is very nice, kind, polite, gentle, and always willing to take care of me. I still remember the Staffs’ names who I would like to give complement to which are Ms. Michelle Kim from Korea and Mr. Anthony from Philippine. Ms. Michelle Kim is very professional in working and so kind. She is the person whom I checked in with. At the first day of arrival after checking in to the room, I still needed her help regarding to hotel services and everything so I came back to the VIP front desk and I did not know that it was her break time but she was very nice and kind to go back to her bureau and helping me out even though it was her break time. Mr. Anthony from Philippine is another person who helped me for the bags and luggage. He was very polite and caring. He helped me carrying my belongings, I wanted to have a bottle of water and he was willing to get one for me. All the staffs in Sheraton have served me very well! Moreover, the location is very convenient. It is not far from the airport ad it is just opposite to the Venetian which is very nice. I definitely will be coming back here again and would love to stay at Sheraton Hotel in every country I go! Sheraton Hotel will be one of my choices to consider for my every next trip.

Reviewed July 15, 2015
9.3
Exceptional
Foo from Malaysia
Couple
Stayed 1 night in September 2015

Wonderful Stay in Sheraton Macao”

Excellent Service Level

One of the nights that I will remember forever. Wonderful staff service and the hotel room was spotless clean. Would recommend any tourist that is looking to stay in Macam to seriously consider Sheraton Macao. Strategically located at the Cotai Strip, and within walking distance to The Venetian, this is an extremely value for money hotel, which again ironically a 5 Star hotel. Trips to Macau mainland is conveniently accessible via free shuttle from the Hotel.

Reviewed October 10, 2015
9.2
Exceptional
Ferdinand from Philippines
Group
Stayed 3 nights in July 2016

Truly Grand”

My mother aged 81 has never been to Macao (although she's been to HK numerous times), so unlike the majority of travelers from the Philippines, we went straight to Macao from Manila. Sheraton Grand Macao did not disapooint, although it was not our first choice (it was the Venetian, where my father and other members of my family travelling with me stayed several times). Staff were very friendly and accommodating, and the location is very good (being interconnected by bridgeway and other roofed pathways to the Sands, Four Seasons, Venetian, etc.) There is also a good food court on the third floor of the mall where meals are delicious and not too expensive. The mini-forest at the lobby was quite a sight for sore eyes. The only disappointment was the buffet breakfast at Feast, which was subpar for the price. Limited choices, food tasted average. But room service food was good and service prompt. Yes, I would return. YEAH BA!

Reviewed July 12, 2016
9.7
Exceptional
Daniel from Indonesia
Group
Stayed 1 night in February 2016

Probably best value in Cotai Central”

Value, Room comfort, Location

The value of the hotel is simply great. Not very expensive when compared to other hotel in Cotai Central, and still provide 5-star experience and premium service. The room is spacious and comfortable. The beds are big, clean, and comfortable, and so does the pillows : comfortable and clean. The view from the room is excellent : the skyline of Cotai Central, and in clearer days you could see the sea and see buildings on the Chinese side. The television provides good selection of channels from Western, Japanese, and Chinese television. The room is well-lit and comfortable, air conditioner is available at every room. The bathroom is excellent, with clean bathroom, a shower, and a bathtub. The bathroom is spacious and very comfortable. The location is great, being in Cotai Central. It's very close to City of Dreams, and you could just cross the road for Studio City or The Venetian. The streets are quite empty, but it's well lit so you will have no problem walking around. Should you prefer walking inside malls, Sheraton is well connected (through Sands Central) to other casinos and malls such as The Venetian. The staff speaks good English, and would gladly assist you if you have problems. The casino is quite lively, but not as good as the one they got in Studio City or in The Venetian. Great hotel to stay in Macao.

Reviewed February 25, 2016
10.0
Exceptional
Amorn from United States
Couple
Stayed 1 night in August 2013

Comfortable room, friendly staff”

Comfortable room, friendly staff, lots of activity options

The Sheraton Macao is gigantic (the largest Sheraton in the world and the largest hotel in Macao), so it's a wonder that they're able to deliver such prompt and friendly service, tending to their customers and maintaining their composure with even the most irate, impatient guests. Everything on the Cotai Strip is easily within walking distance of the Sheraton, with a connecting bridge to the Venetian.

Reviewed August 31, 2013
10.0
Exceptional
Brian from Australia
Couple
Stayed 4 nights in December 2014

Amazing Hotel”

Gym, Location, dining

Amazing new Hotel, right on Cotai strip. Location was amazing, close to everything. Gym was best ive seen at any hotel. Staff and concierge was very helpfull, shopping centre attached to hotel and lots more surrounding it. Could not fault it. Breakfast was huge buffet. Rooms were spacious enough to breakdance in and shower was amazing. Do yourself a favour and book this in Macau... dont waste time with Venetian.. too expensive.. Sheratons lobby was a lot more impressive then Venetian or Grand Lisboa.. WORDDD!!

Reviewed January 09, 2015
9.7
Exceptional
Jake from United States
Couple
Stayed 2 nights in July 2013

Great Value for the Money”

Location, Service, Comfortable Rooms

Great stay and the best value for your money on the Cotai Macau strip. Connects to Venetian, Four Season's and other major hotels along with at least three casino's. I liked the fact that the Sheraton/Sands Cotai casino had black jack minimum bets at 250 HKD where everyone else had it at 300 HKD. The only issues I have is that you need to pay for wifi internet, which in 2013 is not right. The other issue is the pools water is too warm. Not a very refreshing cool down. Lastly, I would suggest having better drink service by the pool. Maybe because its really hot in July during the daytime, but it was rather difficult to flag down a employee to order a drink. Sheraton can take in more revenue by the pools if they had employees ask guests if they would like a drink, instead of guests trying to draw attention to servers (who were all just hanging out under the umbrella by the front door chatting).

Reviewed July 09, 2013
9.7
Exceptional
Tricia from Australia
Couple
Stayed 1 night in April 2014

Terrific value in the midst of Macau action”

Value for money, comfortable beds, brand new decor

Sheraton Macau is a terrific choice if you are on a budget. Being the least expensive hotel in the extravagant area that is the Cotai Strip, it definitely delivered on the quality and service and exceeded our expectations considering the price was considerably less than what the other nearby hotels were charging. The decor is brand new and the rooms are a generous size. The king beds were huge and the pillows were so comfortable I wished I could take them home with me. The lady that served us at reception was very efficient and helpful and the express checkout was a breeze. It is a short walk (less than 10mins) from all the major attractions such as The Venetian and City of Dreams and the shuttle to and from the ferry terminal was fairly frequent.

Reviewed April 11, 2014
9.3
Exceptional
Vallop from Thailand
Solo traveler
Stayed 2 nights in May 2013

Great Experience”

“Nice room, crowd could be better though”

from the shuttle bus from cotai ferry to our arrival and stay in the hotel everything was excellent. The lady assisting the shuttle bus gave each of us a souvenir coin. Checking in was a breeze... too bad though that the Sheraton Macau designer shopping bag that was supposed to come with my room package was already out of stock and was replaced with a commemorative teddy bear instead. We didnt realize how huge the hotel was since we were only going through the Sky tower side but when we were looking for the breakfast restaurant, we realized we hadnt even stepped foot on the Earth tower side. There was a wide selection of breakfast items and we werent able to try most, but those we did were excellent in taste and quality. Sheraton Macau has a connecting bridge that leads to Venetian, Four Season , the Plaza and to the nearby public bus station to Senado Square. It is also adjacent to a high end shopping mall. They are very generous with the amenities. My son loved the spacious pool area . I didnt even have to line up to check out, one of the staff volunteered to do it for me instead. Their staff are all excellently trained and all very accommodating. Sheraton Macau makes you feel pampered and special. I find the rates very reasonable and would definitely stay here again next time.

Reviewed May 28, 2013
8.3
Excellent
Cathrina from Afghanistan
Couple
Stayed 1 night in November 2013

Great new and affordable hotel in Cotai Strip!”

large rooms, location, new hotel

Everything was superb from check-in to check-out! We came from Hong Kong via a ferry and their shuttle bus to the hotel is just waiting outside of the Cotai port. Check-in was quick even at 12 midnight and we have a large room with two queen sized beds! The design of the hotel is great because it's a mall and all the lobbies are just grand and the interior design of the hotel and hotel rooms are just great! You know that everything is new and it's one of the hotels that smells good. Our view was great, with City of dreams on the right and the pool on the left, with Conrad hotel occupying most of the view, which I dont mind. The bathroom is also large and I love the toiletries! Check-out was quicker than ever as we were just asked if we got anything from the mini bar and we didn't so we just signed a small piece of paper and we're ready to go. Sheraton Macau is one of the 3 hotels at Sands Cotai strip where there's a big casino floor with good food in one of the shops, a big mall, impressive display and lobbies here and there, a big food court with everything you're craving for, a lot of shuttle buses to take you EVERYWHERE, and it has a bridge connected to Four Seasons that is connected to Venetian Macau! Everything about Sheraton is just a winner!

Reviewed December 07, 2013
10.0
Exceptional
Rachel from Philippines
Group
Stayed 1 night in April 2014

Exceed Expectation”

The Room, The Food and The Service

Sheraton Macau was a surprise to me. I am the type who reads hotel reviews first before I book. I chose the Club King with Lounge access because buffet breakfast is included (just being practical). Fortunately, it also comes with an afternoon snacks and evening cocktail which for me is a big big plus. When we entered the lounge, we were greeted and attended to immediately by one of the hotel staffs (great job Alfie Rocamora). Staff like him is an asset to the company, very efficient so our check in was fast. Everything was explained, he knows what the guests need to know. We were able to check in at 130pm and was allowed to check out 1pm the following day (i have never experienced this with other 5 star hotels in Macau...only with Sheraton). We were also upgraded to a Cotai View room (what more can you ask for?). The bed was very comfortable and the bathroom was really nice. Outdoor pools are beautiful but the weather wasn't good at that time. Temperature was still cold (19degrees) so we were not really able to enjoy, we just took pictures of the surroundings. I highly recommend this for the quality of the hotel and staff performance as well as the value for money. Overall, it was an excellent stay!

Reviewed April 10, 2014
10.0
Exceptional
April from Philippines
Couple
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in September 2019

Excellent Hospitality!”

I've had the best check-in experience of my life when I checked-in at Sheraton Grand Macao, all thanks to Shana who was exceptional! She was very helpful, friendly, and looked like she really loves what she's doing. I checked in very late and was very tired from my Hongkong trip and Shana's warm welcome made a difference. Since she knew that my flight is very late on the next day, she went the extra mile and gave me a comp late check out which really helped! I cannot describe how amazing she was and words can't express how thankful I am. I also got a room with an amazing view of the Macau Eiffel Tower. I highly recommend staying in this hotel. Great facilities, perfect location, excellent staff!

Reviewed September 12, 2019
10.0
Exceptional
Srinivas from India
Solo traveler
Stayed 1 night in March 2015

superb service thank you mr. kin chio”

service, location, room

what can i say, sheraton macau is located in the heart of the cotai strip. the room is spacious. i lost my wallet during my journey and wasn't sure where i left it. i informed the hotel guest service. the guest service manager, went out of his way to help me in locating it by searching/calling authorities at the airport/ferry terminal etc. luckily found my wallet which was with an officer at the departing airport. thank you kin for all the help. also would like to thank the security lady. as for the hotel it is sheraton !!!

Reviewed March 14, 2015
8.3
Excellent
Wan from United Kingdom
Couple
Stayed 1 night in June 2013

Luxurious, cozy and great view”

The view, the staff and the rooms were clean

I've never tried Sheraton Macao before and thought I'd try something new since I've stayed at Venetian, MGM and Galaxy numerous times. Check in was fine, a bit of a wait and I think they could've used more check-in staff. The room was beautiful. It was clean and tidy and without the lingering smoke smell that some Casino's in Macau have. The view of Venetian and the Sheraton Macao pool was lovely, a truly relaxing view and couldn't have asked for a better view due to the location of Macau. After settling in, a knock on the door came and it was a very kind woman from Sheraton Macao that congratulated us on our anniversary and presented us with a bottle of wine, chocolates and a lovely card. We didn't expect this kind of thing and we were truly thankful to the staff at Sheraton Macao. Sheraton Macao is linked with other casinos and hotels as well, so it's very convenient if it rains. Also theirs lots of dining options in the hotel and in the shopping centers connecting to Sheraton Macao. Overall we had a very nice stay and we'll definitely be returning and recommending it to our friends and family. Once again, thank you for the lovely gesture for our anniversary.

Reviewed August 08, 2013
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Sheraton Grand Macao
|Excellent 8.4
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Experiences on Agoda. Because your room is just the beginning.

  • Excellent location
  • Casino at Venetian Macao
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