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Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas

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8.7

Excellent

1,790 reviews

1,790 reviews

Beach4
Food & Dining2
Swimming Pool2
See map

9

Exceptional

Location rating score

Exceptional location
Parking
FREE
Nearby landmarks
Four Mile Beach 200 m
Pandanus Tourist Park 770 m
Pandanus Camp Site 790 m
Tropic Breeze Caravan Park 1.5 km
St Crispins Station 1.6 km
Port Douglas Sports Complex 1.6 km
Port Douglas Yacht Club 1.7 km
Jalun Park 1.8 km
Marina Mirage Station 1.9 km
Funstuff by Lynda 1.9 km

Sheraton Grand Mirage Resort, Port Douglas

Port Douglas Road, North Port Douglas, Port Douglas, Australia, 4877 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the North Port Douglas part of Port Douglas, this property puts you close to attractions and interesting dining options. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Private beach

Currency conversion service

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Golf course [on-site]

Swimming pool [outdoor]

Shuttle service

Complimentary WIFi in all rooms

Value for money8.0
Distance to city center3km
Location rating9.0
Nearest airportCairns Airport (CNS)
Distance to airport51.7 km

Rooms available at Sheraton Grand Mirage Resort, Port Douglas

Excellent
Room comfort & quality

8.1

1 Bedroom Presidential Suite, 1 King, Lagoon view
...
  • Balcony/terrace
  • Shower
  • 1 king bed
Enter dates to see prices
3 Bedroom Villa, Garden view
...
  • Shower
  • 2 single beds or 1 king bed...
Enter dates to see prices
Studio, 1 King, Ground floor, Large Lagoon access
...
  • Shower
  • 1 king bed
Enter dates to see prices
4 Bedroom Villa, Garden view
...
  • Shower
  • 1 king bed or 4 single beds...
Enter dates to see prices
Guest room, 2 Double, Pool access, Small Lagoon access
...
  • Shower
  • 1 king bed or 2 double beds
Enter dates to see prices
Deluxe Guest room, 1 King, Ground floor, Large Lagoon access
...
  • Shower
  • 1 king bed
Enter dates to see prices
Guest room, 1 King, Garden view
...
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Guest room, 2 Double, Ground floor, Pool access
...
  • Shower
  • 1 double bed
Enter dates to see prices
Guest room, 1 King, Pool access, Small Lagoon access
...
  • Shower
  • 1 king bed
Enter dates to see prices
Guest room, 2 Double, Garden view
...
  • Non-smoking
  • Shower
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Grand Mirage Resort, Port Douglas?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50 AUD. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Grand Mirage Resort, Port Douglas also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Sheraton Grand Mirage Resort, Port Douglas has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Port Douglas with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Sheraton Grand Mirage Resort, Port Douglas?

Wake up to a great buffet breakfast at Sheraton Grand Mirage Resort, Port Douglas. A selection of food types including western, full american and asian breakfast options is available for guests. There's an additional charge of 48 AUD for adults and 25 AUD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas features 4 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Sheraton Grand Mirage Resort, Port Douglas?

Your special occasion or event can be hosted at one of the Sheraton Grand Mirage Resort, Port Douglas's versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Grand Mirage Resort, Port Douglas. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Sheraton Grand Mirage Resort, Port Douglas?

On-site venues and convenient event services make Sheraton Grand Mirage Resort, Port Douglas an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Sheraton Grand Mirage Resort, Port Douglas?

Marina Mirage Station is the closest train, metro, or bus station, about 1.8 km away from Sheraton Grand Mirage Resort, Port Douglas.

What restaurants are nearby Sheraton Grand Mirage Resort, Port Douglas?

Restaurants including Rasa Restaurant and Lounge, OTZ Food and Han Court Chinese Restaurant are popular in Sheraton Grand Mirage Resort, Port Douglas’s neighborhood which is known as North Port Douglas.

What popular shopping places are close to Sheraton Grand Mirage Resort, Port Douglas?

Located in the North Port Douglas area, Sheraton Grand Mirage Resort, Port Douglas is close to great shopping choices like Funstuff by Lynda, Whileaway and Studio 49 Artisan Gallery.

What are popular attractions near Sheraton Grand Mirage Resort, Port Douglas?

Guests at Sheraton Grand Mirage Resort, Port Douglas can easily visit Rotary Park, Anzac Park and Port Douglas Wharf and Shipwreck Museum located in the North Port Douglas area.

What popular beaches are close to Sheraton Grand Mirage Resort, Port Douglas?

Guests at Sheraton Grand Mirage Resort, Port Douglas can easily visit Four Mile Beach in the North Port Douglas area.

What popular natural sightseeing spots are close to Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas is located in the North Port Douglas area, which is famous for natural sightseeing destinations such as Pandanus Tourist Park, Pandanus Camp Site and Tropic Breeze Caravan Park.

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Explore the neighborhood

What people love about Sheraton Grand Mirage Resort, Port Douglas

  • 7.6

    Very good

    "Generally a great stay."

    brien

    |

    May 9, 2022

  • 8.8

    Excellent

    "Great stay all in all."

    Catherine

    |

    April 19, 2022

  • 10

    Exceptional

    "Everything is fabulous, making us not want to leave the place anymore!"

    Marites

    |

    March 29, 2022

Overall rating:

8.7

Excellent
1,790 reviews
Cleanliness
8.8
Facilities
8.8
Location
9.0
Read all reviews >
What travelers say they love:
On the plus side, the room was spacious and the beds were co...
Peter from Australia
Couple
More about Sheraton Grand Mirage Resort, Port Douglas

More about Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Port Douglas.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The hotel also provides guests with a refrigerator and mini bar in some rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Sheraton Grand Mirage Resort, Port Douglas has vending machines that provide round-the-clock refreshment, at low cost.
Sheraton Grand Mirage Resort, Port Douglas offers wonderful recreational facilities for guests to enjoy. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like fishing, snorkeling and diving. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like boats made available at Sheraton Grand Mirage Resort, Port Douglas.
In a competitive mood? Get sporty with your travel group or other guests at the tennis court, golf course on site and hiking trails in the hotel. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

3 mentions

Breakfast

2 mentions

Swimming Pool

2 mentions

Beach

2 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Spanish
  • Ukrainian

Outdoor

  • Bicycles

Accessibility

  • Accessibility for all meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Access some room by interior corridor
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Flashing door knockers in some rooms
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered night guards on some guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Room and suites access through exterior corridor
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Secondary locks on all room windows
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to some hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • TTY/TTD compatibilty in some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all public hallways
  • Visual alarms in some guest rooms and suites
  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Diving
  • Exercise area
  • Fishing
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Massage
  • Pool facilities
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Fruits/snacks
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Complimentary drinking water
  • Fan
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
Food and dining
Breakfast options
  • Continental
  • Full English/Irish
Restaurants on site

Terraces Restaurant

  • Cuisine: Seafood
  • Menu: Buffet, A-la-carte
Location
Port Douglas Road, North Port Douglas, Port Douglas, Australia, 4877
Exceptional
Location

9

Airports

  • Cairns Airport (CNS)
    51.7 km
  • Cooktown Airport (CTN)
    121.1 km

Public transportation

  • St Crispins Station
    1.6 km
  • Marina Mirage Station
    1.9 km

Hospital or clinic

  • Port Village Medical Centre
    2.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that there is a 1.5% credit card surcharge for any payments using a credit card. Please contact the property for further details.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee50 AUD
  • Distance from city center3km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)48 AUD
  • Daily Internet/Wi-Fi fee0 AUD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges4
  • Number of floors3
  • Number of restaurants4
  • Number of rooms 295
  • Room voltage220
  • Year property opened1987
  • Most recent renovation2016

Parking

  • Daily parking fee0 AUD

Reviews of Sheraton Grand Mirage Resort, Port Douglas from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.8
Facilities8.8
Location9.0
Room comfort and quality8.1
Service8.5
Value for money8.0
High score for Port Douglas
Rating
9+ Exceptional (27)
8-9 Excellent (16)
7-8 Very Good (8)
6-7 Good (6)
<6 Below Expectation (6)
Time of the year
Mar - May (11)
Jun - Aug (19)
Sep - Nov (14)
Dec - Feb (19)
All guests (132)
All room types
All languages

Show reviews that mention 

Showing 63 verified guest comments
1234
8.4
Excellent
Maria from Australia
Family with young children
Guest room, 2 Double, Garden view
Stayed 5 nights in September 2020

Excellent”

Dear Maria, Thank you for choosing to stay at the Sheraton Grand Mirage Resort, Port Douglas and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you experienced during the power outage from occurring in the future. My apologies also that the letter was missed from being delivered to your room. Whilst the power outage is not typical and beyond our control please contact us so we may add some enhancements and assist for a future stay. I understand you have booked through Agoda and we approve a refund from them for the 2 nights. Once again, thank you for taking the time to share your feedback. If you ever choose to come back to Port Douglas please reach out to me personall

Reviewed September 29, 2020

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10.0
Exceptional
SEOK from Australia
Family with teens
Guest room, 2 Double, Garden view
Stayed 2 nights in December 2020

Everything was perfect !”

We had the most wonderful experience staying at Sheraton Mirage Port Douglas. Everything was perfect, the awesome pools, beautiful clean rooms, amazing landscape and easy access to the beach. The twin Double Bed perfectly catered for our family. We booked the garden view, next time we will get the pool view (which has direct access to pool). It's everything that we have wanted for our holiday. We had an even more wonderful time because of the lovely staff and I especially want to thank Shweta at the reception, she is genuinely helpful, excellent customer care and made things more memorable. We will definitely be back.

Reviewed December 28, 2020

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8.4
Excellent
Joanne from United Kingdom
Couple
Stayed 6 nights in July 2017

Perfect spot in Port Douglas”

This was our first visit to Port Douglas and the Sheraton Grand Mirage and was very pleased with both. One down side was that you were asked for a deposit of $100 per night of your stay to cover extras such as bar tabs and mini bars etc. whilst we were ok to do this, another guest checking in at the same time as us was very angry at the fact he had to hand over a further $1000 . For us we were aware of this ad previous read about this but this is not published on any of the travel sites or the hotel pages, so be aware ! Other than that it's so good hotel but could do with improving activities after 8pm like keeping the pool bar open.

Reviewed July 23, 2017

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9.0
Exceptional
Sonia from Australia
Couple
Stayed 1 night in August 2014

Beautiful resort with lovely staff”

Staff performance, beautiful swimming pools, spacious room

Check in was very easy and the lady was very nice. The staff there is very polite, friendly, professional + pay attention to detail - service with a smile. Loved our room. We got the garden view - loved the feel and atmosphere. Our bathroom was nice and big. Great bathtub. The only thing I did not like was the shower - the pressure was not right and it was hard to adjust. Loved the swimming pools!!! The food is a bit pricey - what we expected it to be - and there is also a $10 delivery charge for room service. We had a car though, so we drove out to Port Douglas which is only a few minutes by car and there are a lot of options there. Location does come into play though if you are planning to have some drinks. Because we were driving, we came back to the hotel after dinner and bought a few drinks at the hotel bar and the prices were alright. We missed happy hour, which would have been 25% off, but still, prices were not bad. One more time, the service was great and the entertainment was nice too. We had such a great time at this hotel. Everyone there was so nice. Wish we had had more time to spend there.

Reviewed September 02, 2014

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9.6
Exceptional
David from Australia
Couple
Guest room, 1 King, Lagoon view
Stayed 2 nights in August 2019

Absolutely loved it”

I loved Port Douglas as a destination to relax - especially at this hotel resort. The pools are to die for. Food was great. Rooms were generously spacious. Rooms are quite pricey. Beach access to four mile beach. Short driving distance to the main strip of shops/restaurants. Overall fantastic stay, can’t really fault it! Would definitely go back again. Can’t wait to do so.

Reviewed August 04, 2019

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10.0
Exceptional
Rowena from Australia
Couple
Guest room, 1 King, Garden view
Stayed 1 night in July 2019

Gorgeous properties with great amenities and private beach entrance”

Property is 5 mins away from the CBD of Port Douglas. It is a beautiful oasis with several lagoon pools, restaurants and great facilities. They have a private beach access from the property. The suite is a spacious room with a balcony. Recently refurbished and it has everything you need for a comfortable stay. The golf course is also across the road. Highly recommend and I wish we could stay longer.

Reviewed July 31, 2019

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8.0
Excellent
Ezequiel from New Zealand
Family with teens
Stayed 5 nights in December 2017

Great Hotel”

This is a very good refurbished property in the best location in Port Douglas. Close enough to the little town of Port Douglas. It is on the 4 mile beach which is great to walk up and down, particularly at sunset. The rooms are excellent. They are very modern and have been upgraded on all levels. Lightening, TVs, appliances and the rest. We had a lagoon view room on the 2nd floor which I would recommend. The toilette was modern, and it had everything required. It was also quite big. Room service was attended to very promptly every day. Wifi was complimentary (not standard in Australian hotels). Great place to stay.

Reviewed December 27, 2017

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8.4
Excellent
Brigitte from United States
Family with teens
Guest room, 1 King, Garden view
Stayed 3 nights in January 2019

Paradise at Great Barrier Reef”

Our family of 5 had a phantastic stay at the Sheraton Grand in Port Douglas. Beautiful 4 mile beach, excellent food including a Michelin star rated restaurant, amazing pools around the property and for once enough lounge chairs to spread out and relax.

Reviewed January 11, 2019

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7.3
Very good
David from Australia
Couple
Stayed 1 night in November 2013

dissappointing for a five star.”

location excellent, room large and clean with nice size bathroom great water pressure in shower

the little things let them down, on check in we were told room would beready after 3pm however when getting to room at 4pm all items in (very limited) minibar were frozen solid or used by previous guest. when replenishing items we were advised frozen as room hadn been used for a few weeks so why did we have wait for room access? in this day and age they still charge for wireless internet. no bar or services are available to us after 1100pm couldnt even get a drink in lobby. for a fice star this is appaulling.lighting in corridors was not working had to use phone as torch. in saying all the above property is in fair condition for the tropics, And harsh beach environment pool area is sensational and port douglas is a great town

Reviewed November 19, 2013

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7.7
Very good
Marjorie from Australia
Couple
Stayed 3 nights in November 2013

Very relaxing and enjoyable - would come back”

The Lagoon The Gardens Garden view from room

We enjoyed our time at the Sheraton Mirage. The hotel was quite spectacular. The tropical garden views were lovely and tranquil with a touch of Bali. How great to be surrounded by a lagoon which was just beautiful day and night. Our room was clean and comfortable and that's all that we wanted as we went off sightseeing most of the time.

Reviewed November 25, 2013

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7.2
Very good
Peter from Australia
Couple
Guest room, 2 Double, Garden view
Stayed 4 nights in October 2020

Variable experience”

On the plus side, the room was spacious and the beds were comfortable. However, while allowing for some cut back in services due to COVID restrictions (eg some restaurants closed and menus were cut back) - the food experiences were very disappointing. Moreover, while some of the staff were excellent, others seemed disinterested and lacked appropriate training. For a so-called '5 star' hotel the Sheraton Mirage was simply not up to scratch and offered poor value for money.

Reviewed October 29, 2020

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8.8
Excellent
Alice from China
Family with teens
Guest room, 2 Double, Garden view
Stayed 4 nights in December 2020

Excellent”

Staff were lovely and helpful. Facilities were comprehensive and well maintained. We LOVED the breakfast and happy hour drinks. The Sheraton was well suited to my family with older kids (pool table, table tennis, outdoor chess and plenty of pools) but I felt that little people weren't well catered for- a playground would have been great, a water playground even better. Also, the gym and the lap pool are a 10min walk away (and on the other side of a busy road) and the shuttle buses were always too busy to use to get to/from the gym.

Reviewed December 13, 2020

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8.7
Excellent
Paul from United Kingdom
Couple
Stayed 1 night in August 2015

Straight Outta The 80's”

80's Decor,

Let's do the TimeWarp again! Did a quick one night stay here after a week in PD rather than drive back to Cairns. I can imagine this place once being glorious. The entrance is a grand affair and could easily be in a movie, or an episode of Miami Vice. The decor, although in good condition looks like it is stuck in the late 80's, and I was expecting Scott & Charlene (in her dungarees) to walk by any minute. A HUGE lagoon covers the grounds with faux beaches and water lapping up to some room balconies. Fantastic, if there weren't some of the worlds best beaches within a short drive away, the lagoon would be even better. The Rooms are super clean, but were obviously last updated when John McEnroe won Wimbledon, and big hair and stonewash denim were the things to wear... Ok, for a quick stop, and refresh.

Reviewed September 07, 2015

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9.2
Exceptional
Tina from Australia
Couple
Stayed 5 nights in November 2017

Very relaxing”

Have nothing negative to say. We really enjoyed our stay. Beautiful resort, great service.

Reviewed November 16, 2017

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5.6
melanie from Australia
Family with young children
Stayed 1 night in October 2017

Above average”

Used to come here before the property was taken over by Fourshare. The grounds are still well maintained and the pool is still the big draw card here. Few of the staff have been helpful however unfortunately too many were ambivalent and seemed to really dislike working in the hotel. Check in was late, the pool towel system is a hindrance and not helpful to guests. It's as though the guest is having to do the work for the staff as collecting or delivering towels would be too much for the facility. The provision of pool facilities could be delegated to separate areas to assist in customer service including amenities which were at times in poor condition -filthy and busy with 2 pool toilets for the entire resort. The food by the pool is reasonable however there is so much more that could be offered here and is not! The use of plastic is prolific in this resort and seems behind the times in regards to environmental awareness. This seems odd considering the location so close to world heritage parks... The rooms are nicely renovated however required an engineer to fix a stuck door at one point of the stay. The buffett breakfast is very underwhelming and not what it used to be ( the best back in the day). If a corporate group arrives for a conference be prepared to have to deal with sectioned off areas and a lack of services as the staff area again overwhelmed... There is more I could write...unfortunately. The manager we discussed numerous issues with was very helpful and it seems there is much change required at the Sheraton Mirage to reach it's 5 star status. I wish them all the best in resolving them, as it used to be a wonderful place to visit and what a shame to see it go downhill where there is so much potential!

Reviewed October 06, 2017

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9.3
Exceptional
David from Australia
Couple
Stayed 4 nights in August 2014

Great rooms and pools”

Excellent large room, sumptuous seafood buffet, great pools

Great stay. Golf course in good condition, reasonably priced. Room excellent with resort landscape and surrounds lovely.

Reviewed August 21, 2014

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5.6
Marina from South Korea
Solo traveler
Guest room, 1 King, Garden view
Stayed 2 nights in January 2019

One of the nice ones in port Douglas but there isn’t much to compare with ”

There are not many 5star hotels in Port Douglas so this one is acceptable but just because there is nothing to compare with. I would expect more

Reviewed January 07, 2019

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7.6
Very good
Jack from Australia
Couple
Stayed 4 nights in November 2017

Holiday”

Reception unsatisfactorily, no one to guide us to the room, just given a small map and it was dark, also had to carry luggage for a long way. Everyday some amenities were missing, such as towels or bodywash etc. The booking was for one king bed but the supply was 2-beds. Very surprising we had to pay for coffee when you did not drink the coffee supplied. Why not have a machine in the room, like other hotels. Harrison's restauranr one big disappointment, steak like leather and wine was "off". Cocktails in pool were very low in alcohol, staff informed us that the pool drinks had to be low in alcohol, but price was the same.

Reviewed December 05, 2017

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5.6
Claire from Australia
Couple
Stayed 2 nights in September 2017

Rundown resort, good customer service but look else where for luxury. ”

The resort is very rundown. The structure is falling apart. I booked a room with a large bed for my husband and I, instead we were given 2 double beds. The restaurants are mediocre with boring menus, the room service menu had better variety however the prices were to expensive. The staff were lovely and had excellent customer service. Upon check out I had to correct afew extra items that had been charged to my room. The resort is good for families/anyone on a budget. If you are looking for luxury go elsewhere.

Reviewed September 04, 2017

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8.4
Excellent
Robert from Australia
Family with teens
Guest room, 2 Double, Garden view
Stayed 2 nights in February 2020

Tropical paradise ”

Fantastic resort with endless pools and beach views. We had some issues with air conditioning in the room but management handled it very well. This is one that we will visit again and a must do!!

Reviewed February 08, 2020

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