Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
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"The rooms are spacious and Luxurious."

Prakash

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March 6, 2018

Bed Sheraton Grand Mirage Resort, Port Douglas

Bed

  • Room size: 42 m²/452 ft²
  • Shower
  • 1 super king bed
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Lobby Sheraton Grand Mirage Resort, Port Douglas
Lobby
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Lobby Sheraton Grand Mirage Resort, Port Douglas
Lobby
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Interior view Sheraton Grand Mirage Resort, Port Douglas
Interior view
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See map Sheraton Grand Mirage Resort, Port Douglas
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Excellent
Location
8.9
See all 60 photos Sheraton Grand Mirage Resort, Port Douglas
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Sheraton Grand Mirage Resort, Port Douglas

Excellent location
Excellent
From 51 reviewsSee what guests said
8.4
/
10
Exceptional facilities
9.0
Recommended by 95% of guests
Value for money8.0
Location rating8.9
Nearest airportCairns International Airport (CNS)
Distance to airport51.6 km
  • Airport transfer

  • Private beach

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
8.1
Excellent
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
Two-Bedroom Villa
Two-Bedroom Villa
...
  • Room size: 181 m²/1948 ft²
  • Shower
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Three-Bedroom Villa
Three-Bedroom Villa
...
  • Room size: 210 m²/2260 ft²
  • Shower
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Villa
Villa
...
  • Room size: 210 m²/2260 ft²
  • Shower
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Presidential One-Bedroom King Suite with Lagoon View
Presidential One-Bedroom King Suite with Lagoon View
...
  • Room size: 52 m²/560 ft²
  • Shower
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Lagoon Edge Room
Lagoon Edge Room
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 super king bed
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Three-Bedroom Villa
Three-Bedroom Villa
...
  • Room size: 210 m²/2260 ft²
  • Balcony/terrace
  • 2 single beds and 1 king be...
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Mirage Studio Suite
Mirage Studio Suite
...
  • Room size: 52 m²/560 ft²
  • Balcony/terrace
  • 1 super king bed
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Two-Bedroom Villa
Two-Bedroom Villa
...
  • Room size: 181 m²/1948 ft²
  • Balcony/terrace
  • 2 single beds and 1 super k...
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Lagoon Twin Room
Lagoon Twin Room
...
  • Room size: 42 m²/452 ft²
  • Shower
  • 2 double beds
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Lagoon Room
Lagoon Room
...
  • Room size: 42 m²/452 ft²
  • Shower
  • 1 super king bed
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More about Sheraton Grand Mirage Resort, Port Douglas

More about Sheraton Grand Mirage Resort, Port Douglas

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"The grounds of hotel are beautiful and location of resort gr..."

Peter

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January 23, 2017

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (51)Booking.com Reviews (589)
8.4
/
10
Cleanliness8.7
Facilities9.0
Location8.9
Room comfort and quality8.1
Service8.4
Value for money8.0
Provided by verified guests of Agoda
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All guests (51)
Showing 31 verified guest comments
12
7.2
Very good
Ian from Ireland
Group
Mirage Resort Twin Room
Stayed 4 nights in June 2018
Disappointing ”
Despite booking 2 King Rooms on Agoda - via Hotels.Com. They (Hotels.Com) managed to screw up the booking request to the Hotel and we ended up with 2 twin rooms . Hotel had no further king rooms and basically didn't care - " You booked through Agoda therefore not our problem". After 30hrs travelling the last thing we needed was a belligerent Guest Manager. Service in the hotel either by the pool or in the bar varied between slow and truly awful with a tendency to get orders wrong (example: 2 bottles of still water became 11 bottles of sparkling water). The staff were nice and freindly - but it showed that they were not used to working in hotels. Location is very good, bedrooms are clean and comfortable but it can be a hike to your room - this is a big sprawling complex. Harrison's Restuarant (not mentioned on the hotel's own website for some reason) is excellent and the service here is outstanding .
Reviewed July 06, 2018
10.0
Exceptional
graeme from Australia
Couple
Stayed 2 nights in April 2018
Exceptional”
WE enjoyed this hotel very much, would recommend it to every one
Reviewed May 05, 2018
10.0
Exceptional
Leanne from Australia
Couple
Lagoon Edge Room
Stayed 3 nights in April 2018
Most amazing place to stay We loved it”
Staff were amazing Loved the complimentary bottle of champagne for my 40th birthday it was a lovely surprise I can’t wait to go back and stay again.
Reviewed April 11, 2018
10.0
Exceptional
Prakash from Singapore
Family with young children
Mirage Resort Room
Stayed 3 nights in February 2018
Best hotel in Port Douglas”
The rooms are spacious and Luxurious. Value for money. Breakfast was good too. The Swimming pool is the most fun area for the kids. Salt water pool, with sand too. I will surely return.
Reviewed March 06, 2018
8.0
Excellent
Ezequiel from New Zealand
Family with teens
Stayed 5 nights in December 2017
Great Hotel”
This is a very good refurbished property in the best location in Port Douglas. Close enough to the little town of Port Douglas. It is on the 4 mile beach which is great to walk up and down, particularly at sunset. The rooms are excellent. They are very modern and have been upgraded on all levels. Lightening, TVs, appliances and the rest. We had a lagoon view room on the 2nd floor which I would recommend. The toilette was modern, and it had everything required. It was also quite big. Room service was attended to very promptly every day. Wifi was complimentary (not standard in Australian hotels). Great place to stay.
Reviewed December 27, 2017
7.6
Very good
Jack from Australia
Couple
Stayed 4 nights in November 2017
Holiday”
Reception unsatisfactorily, no one to guide us to the room, just given a small map and it was dark, also had to carry luggage for a long way. Everyday some amenities were missing, such as towels or bodywash etc. The booking was for one king bed but the supply was 2-beds. Very surprising we had to pay for coffee when you did not drink the coffee supplied. Why not have a machine in the room, like other hotels. Harrison's restauranr one big disappointment, steak like leather and wine was "off". Cocktails in pool were very low in alcohol, staff informed us that the pool drinks had to be low in alcohol, but price was the same.
Reviewed December 05, 2017
9.2
Exceptional
Tina from Australia
Couple
Stayed 5 nights in November 2017
Very relaxing”
Have nothing negative to say. We really enjoyed our stay. Beautiful resort, great service.
Reviewed November 16, 2017
5.6
melanie from Australia
Family with young children
Stayed 1 night in October 2017
Above average”
Used to come here before the property was taken over by Fourshare. The grounds are still well maintained and the pool is still the big draw card here. Few of the staff have been helpful however unfortunately too many were ambivalent and seemed to really dislike working in the hotel. Check in was late, the pool towel system is a hindrance and not helpful to guests. It's as though the guest is having to do the work for the staff as collecting or delivering towels would be too much for the facility. The provision of pool facilities could be delegated to separate areas to assist in customer service including amenities which were at times in poor condition -filthy and busy with 2 pool toilets for the entire resort. The food by the pool is reasonable however there is so much more that could be offered here and is not! The use of plastic is prolific in this resort and seems behind the times in regards to environmental awareness. This seems odd considering the location so close to world heritage parks... The rooms are nicely renovated however required an engineer to fix a stuck door at one point of the stay. The buffett breakfast is very underwhelming and not what it used to be ( the best back in the day). If a corporate group arrives for a conference be prepared to have to deal with sectioned off areas and a lack of services as the staff area again overwhelmed... There is more I could write...unfortunately. The manager we discussed numerous issues with was very helpful and it seems there is much change required at the Sheraton Mirage to reach it's 5 star status. I wish them all the best in resolving them, as it used to be a wonderful place to visit and what a shame to see it go downhill where there is so much potential!
Reviewed October 06, 2017
7.6
Very good
Chris from Australia
Couple
Lagoon Edge Twin Room
Stayed 8 nights in August 2017
Fantastic experience ”
The resort is on par with the best in Hawaii or anywhere else.
Reviewed September 06, 2017
5.6
Claire from Australia
Couple
Stayed 2 nights in September 2017
Rundown resort, good customer service but look else where for luxury. ”
The resort is very rundown. The structure is falling apart. I booked a room with a large bed for my husband and I, instead we were given 2 double beds. The restaurants are mediocre with boring menus, the room service menu had better variety however the prices were to expensive. The staff were lovely and had excellent customer service. Upon check out I had to correct afew extra items that had been charged to my room. The resort is good for families/anyone on a budget. If you are looking for luxury go elsewhere.
Reviewed September 04, 2017
8.4
Excellent
Joanne from United Kingdom
Couple
Stayed 6 nights in July 2017
Perfect spot in Port Douglas”
This was our first visit to Port Douglas and the Sheraton Grand Mirage and was very pleased with both. One down side was that you were asked for a deposit of $100 per night of your stay to cover extras such as bar tabs and mini bars etc. whilst we were ok to do this, another guest checking in at the same time as us was very angry at the fact he had to hand over a further $1000 . For us we were aware of this ad previous read about this but this is not published on any of the travel sites or the hotel pages, so be aware ! Other than that it's so good hotel but could do with improving activities after 8pm like keeping the pool bar open.
Reviewed July 23, 2017
6.8
Good
Peter from Australia
Couple
Mirage Resort Room
Stayed 1 night in September 2016
Satisfactory ”
The grounds of hotel are beautiful and location of resort great. They have just refurbished all of their rooms which are immaculate and comfortable . They have shuttle bus which makes life easy to get into town . I feel sorry for the chefs because they are putting up delicious food but the service from the staff was a disgraceful experience on two occasions it was like they had just put backpackers without any experience or training in the restaurants . I was also disgusted that for breakfast we had to pay for our coffee on top of our buffet breakfast which is ridiculous no other five stars we have been to have done that . Peter and Tania Australia
Reviewed January 23, 2017
10.0
Exceptional
Masayuki from Japan
Family with young children
Stayed 2 nights in August 2016
Very good”
Good
Reviewed August 20, 2016
9.3
Exceptional
Maryam from Spain
Couple
Stayed 3 nights in December 2015
Maryam”
Pool location service
The breakfast I did not enjoy fully as most food was clocked and prepared before hand and was a bit cold and not hot when one wanted to serve .
Reviewed December 09, 2015
8.3
Excellent
Donna from Australia
Couple
Stayed 6 nights in August 2015
Great pools ”
Staff, pools and location
It was good however when I booked, I didn't see anything regarding renovations, therefore a little disappointing that the pool we particularly liked was being drained and it was also time consuming to get to the pools and having to go through the lobby each and every time. Look I cannot complain about the staff as they were all very accommodating and friendlym, it was more of an inconvenience, I may not have stayed knowing the circumstances
Reviewed September 07, 2015
8.7
Excellent
Paul from United Kingdom
Couple
Stayed 1 night in August 2015
Straight Outta The 80's”
80's Decor,
Let's do the TimeWarp again! Did a quick one night stay here after a week in PD rather than drive back to Cairns. I can imagine this place once being glorious. The entrance is a grand affair and could easily be in a movie, or an episode of Miami Vice. The decor, although in good condition looks like it is stuck in the late 80's, and I was expecting Scott & Charlene (in her dungarees) to walk by any minute. A HUGE lagoon covers the grounds with faux beaches and water lapping up to some room balconies. Fantastic, if there weren't some of the worlds best beaches within a short drive away, the lagoon would be even better. The Rooms are super clean, but were obviously last updated when John McEnroe won Wimbledon, and big hair and stonewash denim were the things to wear... Ok, for a quick stop, and refresh.
Reviewed September 07, 2015
6.7
Good
siti from Indonesia
Couple
Stayed 1 night in June 2015
Big resort”
Wedding, conference and golfing
We had good time and enjoying our stay. Need Reno inside and outside. Old.
Reviewed June 09, 2015
6.3
Good
Suzanne from United Kingdom
Family with teens
Stayed 3 nights in October 2014
Needs an overhaul”
Staff / lagoons
Good loved the veach
Reviewed October 07, 2014
9.0
Exceptional
Sonia from Australia
Couple
Stayed 1 night in August 2014
Beautiful resort with lovely staff”
Staff performance, beautiful swimming pools, spacious room
Check in was very easy and the lady was very nice. The staff there is very polite, friendly, professional + pay attention to detail - service with a smile. Loved our room. We got the garden view - loved the feel and atmosphere. Our bathroom was nice and big. Great bathtub. The only thing I did not like was the shower - the pressure was not right and it was hard to adjust. Loved the swimming pools!!! The food is a bit pricey - what we expected it to be - and there is also a $10 delivery charge for room service. We had a car though, so we drove out to Port Douglas which is only a few minutes by car and there are a lot of options there. Location does come into play though if you are planning to have some drinks. Because we were driving, we came back to the hotel after dinner and bought a few drinks at the hotel bar and the prices were alright. We missed happy hour, which would have been 25% off, but still, prices were not bad. One more time, the service was great and the entertainment was nice too. We had such a great time at this hotel. Everyone there was so nice. Wish we had had more time to spend there.
Reviewed September 02, 2014
9.3
Exceptional
David from Australia
Couple
Stayed 4 nights in August 2014
Great rooms and pools”
Excellent large room, sumptuous seafood buffet, great pools
Great stay. Golf course in good condition, reasonably priced. Room excellent with resort landscape and surrounds lovely.
Reviewed August 21, 2014
12
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