Sheraton Grand Mirage Resort, Port Douglas
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 Sheraton Grand Mirage Resort, Port Douglas
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8.5
Excellent
/10
(69 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location
Parking
FREE
  • Four Mile Beach510 m
  • Port Douglas Yacht Club1.66 km
  • Funstuff by Lynda1.91 km
  • Uptown Internet1.93 km
  • Accommodation Port Douglas1.94 km
  • Whileaway1.97 km
  • Studio 49 Artisan Gallery2 km
  • The Book Lounge2.01 km
  • With Sugar2.03 km
  • Macrossan Street2.04 km
  • Free Wi-Fi

    Sheraton Grand Mirage Resort, Port Douglas

    Port Douglas Road, North Port Douglas, Port Douglas, Australia, 4877 - See map
    "Beautiful 4 mile beach, excellent food including a Michelin star rated restaurant, amazing pools around the property and for once enough lounge chairs..."
    Brigitte - January 11, 2019
    Exceptional facilities on premise
    9.0 facilities on premise
    Excellent cleanliness
    8.8 rating for cleanliness
    Exceptional reputation
    Recommended by 88% of guests
    Excellent service
    8.4 rating for service
    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Cheaper than 95% of all properties in Port Douglas in the last 24 hours

    Compared to 484 Port Douglas properties at Agoda for various dates

    Property ranking|Compared to 484 Port Douglas properties
    See all rankings
    Cheapest price score
    Review score - United States
    8.4/10
    Cleanliness score
    8.8/10
    Room comfort score
    8.1/10
    Better than
    95
    %
    of Port Douglas properties
    Better than
    95
    %
    of Port Douglas properties
    Better than
    93
    %
    of Port Douglas properties
    Better than
    93
    %
    of Port Douglas properties
    Value for money8.0
    Location rating8.9
    Nearest airportCairns Airport (CNS)
    Distance to airport51.8 km

    Rooms available at Sheraton Grand Mirage Resort, Port Douglas

    8.1
    Excellent
    Room comfort & quality
    Presidential One-Bedroom King Suite with Lagoon View
    Presidential One-Bedroom King Suite with Lagoon View
    ...
    • Room size: 52 m²/560 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    1 Bedroom Presidential Suite, 1 King, Lagoon view
    1 Bedroom Presidential Suite, 1 King, Lagoon view
    ...
      Enter dates to see prices
      4 Bedroom Villa, Villa
      4 Bedroom Villa, Villa
      ...
      • Shower
      • 1 king bed
      Enter dates to see prices
      2 Bedroom Villa, 2 Bedroom Villa
      2 Bedroom Villa, 2 Bedroom Villa
      ...
      • Shower
      • 1 king bed
      Enter dates to see prices
      3 Bedroom Villa, 3 Bedroom Villa
      3 Bedroom Villa, 3 Bedroom Villa
      ...
      • Shower
      • 1 king bed
      Enter dates to see prices
      Premium Lagoon Edge, Guest room, 1 King, Ground floor
      Premium Lagoon Edge, Guest room, 1 King, Ground floor
      ...
      • Shower
      • 1 king bed
      Enter dates to see prices
      Mirage, Guest room, 2 Double, Garden view
      Mirage, Guest room, 2 Double, Garden view
      ...
      • Non-smoking
      • Shower
      • 2 single beds
      Enter dates to see prices
      Mirage, Guest room, 2 Double, Lagoon view
      Mirage, Guest room, 2 Double, Lagoon view
      ...
      • Shower
      • 2 single beds
      Enter dates to see prices
      Mirage, Studio, 1 King, Garden view
      Mirage, Studio, 1 King, Garden view
      ...
      • Shower
      • 1 king bed
      Enter dates to see prices
      Group ROOM, Guest room, King or Double
      Group ROOM, Guest room, King or Double
      ...
        Enter dates to see prices

        What people love about Sheraton Grand Mirage Resort, Port Douglas

        • 6.0
          Review score
          Staff 

          "The location is very convenient and the staff are nice and helpful."

          Chow

          |

          January 6, 2019

        • 6.8
          Good
          Location

          "The grounds of hotel are beautiful and location of resort great."

          Peter

          |

          January 23, 2017

        • 10.0
          Exceptional

          "The Swimming pool is the most fun area for the kids."

          Prakash

          |

          March 6, 2018

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        More about Sheraton Grand Mirage Resort, Port Douglas

        More about Sheraton Grand Mirage Resort, Port Douglas

        8.0
        Very good

        "This is a very good refurbished property in the best locatio..."

        Ezequiel

        |

        December 27, 2017

        An overview

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        Most talked about facilities

        Housekeeping
        3 mentions
        Breakfast
        2 mentions
        Swimming Pool
        2 mentions
        Beach
        2 mentions

        What they offer

        5.6
        Review score
        Staff 

        "The staff were lovely and had excellent customer service."

        Claire

        |

        September 4, 2017

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        Continental
        Full English/Irish

        Restaurants on site

        Terraces Restaurant
        Cuisine:Seafood
        Menu:Buffet, A-la-carte

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Most recent reviews for Sheraton Grand Mirage Resort, Port Douglas
        Group
        Stayed 3 nights in September 2019
        Lagoon Edge, Guest room, 2 Double, Lagoon view, Pool access
        Exceptional10.0
        Absolutely amazing place, food was spectacular The Pools, The food, The facility was incredible.
        Joannafrom AustraliaReviewed September 19, 2019
        Couple
        Stayed 2 nights in August 2019
        Mirage, Guest room, 1 King, Lagoon view
        Exceptional9.6
        Absolutely loved itI loved Port Douglas as a destination to relax - especially at this hotel resort. The pools are to die for. Food was great. Rooms were generously spacious. Rooms are quite pricey. Beach access to four mile beach. Short driving distance to the main strip of shops/restaurants. Overall fantastic stay, can’t really fault it! Would definitely go back again. Can’t wait to do so.
        Davidfrom AustraliaReviewed August 04, 2019
        Couple
        Stayed 1 night in July 2019
        Mirage, Guest room, 1 King, Garden view
        Exceptional10.0
        Gorgeous properties with great amenities and private beach entranceProperty is 5 mins away from the CBD of Port Douglas. It is a beautiful oasis with several lagoon pools, restaurants and great facilities. They have a private beach access from the property. The suite is a spacious room with a balcony. Recently refurbished and it has everything you need for a comfortable stay. The golf course is also across the road. Highly recommend and I wish we could stay longer.
        Rowenafrom AustraliaReviewed July 31, 2019
        Family with teens
        Stayed 3 nights in January 2019
        Mirage, Guest room, 1 King, Garden view
        Excellent8.4
        Paradise at Great Barrier ReefOur family of 5 had a phantastic stay at the Sheraton Grand in Port Douglas. Beautiful 4 mile beach, excellent food including a Michelin star rated restaurant, amazing pools around the property and for once enough lounge chairs to spread out and relax.
        Brigittefrom United StatesReviewed January 11, 2019
        Solo traveler
        Stayed 2 nights in January 2019
        Mirage, Guest room, 1 King, Garden view
        Review score5.6
        One of the nice ones in port Douglas but there isn’t much to compare with There are not many 5star hotels in Port Douglas so this one is acceptable but just because there is nothing to compare with. I would expect more
        Marinafrom South KoreaReviewed January 07, 2019

        Reviews of Sheraton Grand Mirage Resort, Port Douglas from real guests

        Overall rating
        8.8
        Excellent
        From 826 reviews
        Provided by verified guests of
        Agoda Reviews (69)Booking.com Reviews (757)
        Rating via Agoda8.5
        /
        10
        Cleanliness8.8
        Facilities9.0
        Location8.9
        Room comfort and quality8.1
        Service8.4
        Value for money8.0
        High score for Port Douglas
        Rating
        9+ Exceptional (12)
        8-9 Excellent (10)
        7-8 Very Good (6)
        6-7 Good (5)
        <6 Below Expectation (5)
        Time of the year
        Mar - May (5)
        Jun - Aug (17)
        Sep - Nov (10)
        Dec - Feb (6)
        All guests (69)
        All room types
        All languages
        Showing 38 verified guest comments
        12
        10.0
        Exceptional
        Joanna from Australia
        Group
        Lagoon Edge, Guest room, 2 Double, Lagoon view, Pool access
        Stayed 3 nights in September 2019

        Absolutely amazing place, food was spectacular ”

        The Pools, The food, The facility was incredible.

        Reviewed September 19, 2019
        9.6
        Exceptional
        David from Australia
        Couple
        Mirage, Guest room, 1 King, Lagoon view
        Stayed 2 nights in August 2019

        Absolutely loved it”

        I loved Port Douglas as a destination to relax - especially at this hotel resort. The pools are to die for. Food was great. Rooms were generously spacious. Rooms are quite pricey. Beach access to four mile beach. Short driving distance to the main strip of shops/restaurants. Overall fantastic stay, can’t really fault it! Would definitely go back again. Can’t wait to do so.

        Reviewed August 04, 2019
        10.0
        Exceptional
        Rowena from Australia
        Couple
        Mirage, Guest room, 1 King, Garden view
        Stayed 1 night in July 2019

        Gorgeous properties with great amenities and private beach entrance”

        Property is 5 mins away from the CBD of Port Douglas. It is a beautiful oasis with several lagoon pools, restaurants and great facilities. They have a private beach access from the property. The suite is a spacious room with a balcony. Recently refurbished and it has everything you need for a comfortable stay. The golf course is also across the road. Highly recommend and I wish we could stay longer.

        Reviewed July 31, 2019
        8.4
        Excellent
        Brigitte from United States
        Family with teens
        Mirage, Guest room, 1 King, Garden view
        Stayed 3 nights in January 2019

        Paradise at Great Barrier Reef”

        Our family of 5 had a phantastic stay at the Sheraton Grand in Port Douglas. Beautiful 4 mile beach, excellent food including a Michelin star rated restaurant, amazing pools around the property and for once enough lounge chairs to spread out and relax.

        Reviewed January 11, 2019
        5.6
        Marina from South Korea
        Solo traveler
        Mirage, Guest room, 1 King, Garden view
        Stayed 2 nights in January 2019

        One of the nice ones in port Douglas but there isn’t much to compare with ”

        There are not many 5star hotels in Port Douglas so this one is acceptable but just because there is nothing to compare with. I would expect more

        Reviewed January 07, 2019
        6.0
        Chow from Hong Kong
        Family with young children
        Stayed 5 nights in December 2018

        Need improvement on the room housekeeping and cleanliness”

        The location is very convenient and the staff are nice and helpful. However, the housekeeping is below standard compared to other hotels with the similar price range/under the reputable hotel chain. When we first arrived, there are no bottle water available until we called up the guest service to get some and there is a pile of used sugar packages left at the end of the drawer which the housekeeper has not cleaned up before we checked in our room. We stayed in the hotel five nights, every single day there is stuffs have been used up but not refilled (such as tissue paper/shampoo etc). We also saw the housekeeper came in our room, wearing her gloves, to clean up the trash bin and also to replace our bath towels (without taking off her gloves) which is considered not very hygienic.

        Reviewed January 06, 2019
        7.2
        Very good
        Ian from Ireland
        Group
        Stayed 4 nights in June 2018

        Disappointing ”

        Despite booking 2 King Rooms on Agoda - via Hotels.Com. They (Hotels.Com) managed to screw up the booking request to the Hotel and we ended up with 2 twin rooms . Hotel had no further king rooms and basically didn't care - " You booked through Agoda therefore not our problem". After 30hrs travelling the last thing we needed was a belligerent Guest Manager. Service in the hotel either by the pool or in the bar varied between slow and truly awful with a tendency to get orders wrong (example: 2 bottles of still water became 11 bottles of sparkling water). The staff were nice and freindly - but it showed that they were not used to working in hotels. Location is very good, bedrooms are clean and comfortable but it can be a hike to your room - this is a big sprawling complex. Harrison's Restuarant (not mentioned on the hotel's own website for some reason) is excellent and the service here is outstanding .

        Reviewed July 06, 2018
        10.0
        Exceptional
        graeme from Australia
        Couple
        Stayed 2 nights in April 2018

        Exceptional”

        WE enjoyed this hotel very much, would recommend it to every one

        Reviewed May 05, 2018
        10.0
        Exceptional
        Leanne from Australia
        Couple
        Stayed 3 nights in April 2018

        Most amazing place to stay We loved it”

        Staff were amazing Loved the complimentary bottle of champagne for my 40th birthday it was a lovely surprise I can’t wait to go back and stay again.

        Reviewed April 11, 2018
        10.0
        Exceptional
        Prakash from Singapore
        Family with young children
        Stayed 3 nights in February 2018

        Best hotel in Port Douglas”

        The rooms are spacious and Luxurious. Value for money. Breakfast was good too. The Swimming pool is the most fun area for the kids. Salt water pool, with sand too. I will surely return.

        Reviewed March 06, 2018
        8.0
        Excellent
        Ezequiel from New Zealand
        Family with teens
        Stayed 5 nights in December 2017

        Great Hotel”

        This is a very good refurbished property in the best location in Port Douglas. Close enough to the little town of Port Douglas. It is on the 4 mile beach which is great to walk up and down, particularly at sunset. The rooms are excellent. They are very modern and have been upgraded on all levels. Lightening, TVs, appliances and the rest. We had a lagoon view room on the 2nd floor which I would recommend. The toilette was modern, and it had everything required. It was also quite big. Room service was attended to very promptly every day. Wifi was complimentary (not standard in Australian hotels). Great place to stay.

        Reviewed December 27, 2017
        7.6
        Very good
        Jack from Australia
        Couple
        Stayed 4 nights in November 2017

        Holiday”

        Reception unsatisfactorily, no one to guide us to the room, just given a small map and it was dark, also had to carry luggage for a long way. Everyday some amenities were missing, such as towels or bodywash etc. The booking was for one king bed but the supply was 2-beds. Very surprising we had to pay for coffee when you did not drink the coffee supplied. Why not have a machine in the room, like other hotels. Harrison's restauranr one big disappointment, steak like leather and wine was "off". Cocktails in pool were very low in alcohol, staff informed us that the pool drinks had to be low in alcohol, but price was the same.

        Reviewed December 05, 2017
        9.2
        Exceptional
        Tina from Australia
        Couple
        Stayed 5 nights in November 2017

        Very relaxing”

        Have nothing negative to say. We really enjoyed our stay. Beautiful resort, great service.

        Reviewed November 16, 2017
        5.6
        melanie from Australia
        Family with young children
        Stayed 1 night in October 2017

        Above average”

        Used to come here before the property was taken over by Fourshare. The grounds are still well maintained and the pool is still the big draw card here. Few of the staff have been helpful however unfortunately too many were ambivalent and seemed to really dislike working in the hotel. Check in was late, the pool towel system is a hindrance and not helpful to guests. It's as though the guest is having to do the work for the staff as collecting or delivering towels would be too much for the facility. The provision of pool facilities could be delegated to separate areas to assist in customer service including amenities which were at times in poor condition -filthy and busy with 2 pool toilets for the entire resort. The food by the pool is reasonable however there is so much more that could be offered here and is not! The use of plastic is prolific in this resort and seems behind the times in regards to environmental awareness. This seems odd considering the location so close to world heritage parks... The rooms are nicely renovated however required an engineer to fix a stuck door at one point of the stay. The buffett breakfast is very underwhelming and not what it used to be ( the best back in the day). If a corporate group arrives for a conference be prepared to have to deal with sectioned off areas and a lack of services as the staff area again overwhelmed... There is more I could write...unfortunately. The manager we discussed numerous issues with was very helpful and it seems there is much change required at the Sheraton Mirage to reach it's 5 star status. I wish them all the best in resolving them, as it used to be a wonderful place to visit and what a shame to see it go downhill where there is so much potential!

        Reviewed October 06, 2017
        7.6
        Very good
        Chris from Australia
        Couple
        Stayed 8 nights in August 2017

        Fantastic experience ”

        The resort is on par with the best in Hawaii or anywhere else.

        Reviewed September 06, 2017
        5.6
        Claire from Australia
        Couple
        Stayed 2 nights in September 2017

        Rundown resort, good customer service but look else where for luxury. ”

        The resort is very rundown. The structure is falling apart. I booked a room with a large bed for my husband and I, instead we were given 2 double beds. The restaurants are mediocre with boring menus, the room service menu had better variety however the prices were to expensive. The staff were lovely and had excellent customer service. Upon check out I had to correct afew extra items that had been charged to my room. The resort is good for families/anyone on a budget. If you are looking for luxury go elsewhere.

        Reviewed September 04, 2017
        8.4
        Excellent
        Joanne from United Kingdom
        Couple
        Stayed 6 nights in July 2017

        Perfect spot in Port Douglas”

        This was our first visit to Port Douglas and the Sheraton Grand Mirage and was very pleased with both. One down side was that you were asked for a deposit of $100 per night of your stay to cover extras such as bar tabs and mini bars etc. whilst we were ok to do this, another guest checking in at the same time as us was very angry at the fact he had to hand over a further $1000 . For us we were aware of this ad previous read about this but this is not published on any of the travel sites or the hotel pages, so be aware ! Other than that it's so good hotel but could do with improving activities after 8pm like keeping the pool bar open.

        Reviewed July 23, 2017
        6.8
        Good
        Peter from Australia
        Couple
        Stayed 1 night in September 2016

        Satisfactory ”

        The grounds of hotel are beautiful and location of resort great. They have just refurbished all of their rooms which are immaculate and comfortable . They have shuttle bus which makes life easy to get into town . I feel sorry for the chefs because they are putting up delicious food but the service from the staff was a disgraceful experience on two occasions it was like they had just put backpackers without any experience or training in the restaurants . I was also disgusted that for breakfast we had to pay for our coffee on top of our buffet breakfast which is ridiculous no other five stars we have been to have done that . Peter and Tania Australia

        Reviewed January 23, 2017
        10.0
        Exceptional
        Masayuki from Japan
        Family with young children
        Stayed 2 nights in August 2016

        Very good”

        Good

        Reviewed August 20, 2016
        9.3
        Exceptional
        Maryam from Spain
        Couple
        Stayed 3 nights in December 2015

        Maryam”

        Pool location service

        The breakfast I did not enjoy fully as most food was clocked and prepared before hand and was a bit cold and not hot when one wanted to serve .

        Reviewed December 09, 2015
        12
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        Sheraton Grand Mirage Resort, Port Douglas
        |Excellent 8.5
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