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Exterior view, Sheraton Hai Phong in Haiphong
Deluxe, Guest room, 1 King - Bed, Sheraton Hai Phong in Haiphong
Exterior view, Sheraton Hai Phong in Haiphong
people standing around a large room, Sheraton Hai Phong in Haiphong
Lobby, Sheraton Hai Phong in Haiphong
Sheraton Hai Phong
Sheraton Hai Phong

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8.7

Excellent

678 reviews

678 reviews

Breakfast7
View7
Housekeeping5
See map
See map

8.4

Excellent

Location rating score

Excellent location - 1.76 kilometers from city center
Parking
FREE
Nearby landmarks
BV Thượng Lý 600 m
Hô Tiên Dung 650 m
Bãi đõ xe thượng lý 680 m
Metro Hai Phong 770 m
sông Thượng Lí 770 m
Ao 1.0 km
phòng khám tai mũi họng 1.1 km
Mega Market 1.1 km
Quầy thuốc số 41 1.2 km
Hồ nước 1.2 km

Sheraton Hai Phong

Vinhomes Imperia Hai Phong, Ha Noi Street, Thuong Ly Ward, Hong Bang District, Hai Phong City, Riverside - Cam River / Old Harbour, Haiphong, Vietnam, 180000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Riverside - Cam River / Old Harbour part of Haiphong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cat Bi International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Free Wi-Fi in all rooms!

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Spa

Swimming pool [indoor]

Check-in/out [express]

Luggage storage

This property is in high demand!

4 travelers have booked today.

Value for money8.7
Distance to city center3 km
Location rating8.4
Nearest airportCat Bi International Airport (HPH)
Distance to airport7.9 km

Rooms available at Sheraton Hai Phong

Executive Suite, 1 King, Skyline view
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Sheraton Club, Guest room, 2 Twin/Single Beds, Skyline view
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe, Guest room, 2 Twin/Single Beds
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Sheraton Club, Guest room, 1 King, Skyline view
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 1 King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite, 1 King, Skyline view
...
  • Room size: 300 m²/3229 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite With Skyline View
...
  • Room size: 300 m²/3229 ft²
  • Outdoor view
Enter dates to see prices
Executive Panoramic View Suite - Maximum 3 Pieces of Laundry Per Day
...
  • Room size: 80 m²/861 ft²
Enter dates to see prices
Business, Guest room, 2 Twin/Single Bed(s), Skyline view
...
  • Room size: 43 m²/463 ft²
Enter dates to see prices
Deluxe Queen Bed Room
...
  • Room size: 38 m²/409 ft²
Enter dates to see prices

Frequently asked questions

Does Sheraton Hai Phong have bars on the premises?

Delight in your holiday vacation the perfect way with a drink in your hand at Sheraton Hai Phong's bar accessible right in front of your doorstep for when you need a drink or two.

Does Sheraton Hai Phong have a swimming pool?

While staying at Sheraton Hai Phong, you can delight in the None facility to get your day started the right way with a splash for a rejuvenating morning or evening.

Does Sheraton Hai Phong provide laundry services?

Yes! Sheraton Hai Phong offers laundry service at your grasp for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.

Does Sheraton Hai Phong provide dry cleaning services?

Yes! Sheraton Hai Phong provides dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

Is car parking available at Sheraton Hai Phong?

Sheraton Hai Phong has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Does Sheraton Hai Phong offer an option for contactless check-in and check-out?

At Sheraton Hai Phong, travelers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

What is the typical rating that verified Business travelers' have given to Sheraton Hai Phong?

Past business travelers that have stayed at this property have given Sheraton Hai Phong an average rating of 8.5. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Sheraton Hai Phong?

Verified couple travelers that have stayed at this property have given Sheraton Hai Phong an average rating of 9.1. You can look up on more in depth customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that verified Families with older children have given to Sheraton Hai Phong?

Past families with older children that have stayed at this property have given Sheraton Hai Phong an average rating of 8.8. You can check out more comprehensive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Sheraton Hai Phong?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated periods may be charged an additional fee.

See map

Explore the neighborhood

What people love about Sheraton Hai Phong

  • 9.6

    Exceptional
    Cleanliness

    "Beautiful room, clean and well appointed."

    Scott

    |

    August 2, 2020

  • 10

    Exceptional
    Cleanliness

    "Very good & clean hotel in Haiphong."

    Nhan

    |

    May 27, 2020

  • 10

    Exceptional
    Location

    "Perfect location"

    Emily

    |

    May 11, 2023

Overall rating:

8.7

Excellent
678 reviews
Cleanliness
9.3
Facilities
9.0
Location
8.4
Read all reviews >
What travelers say they love:
Best place for money and staying
Ha from Vietnam
Couple
More about Sheraton Hai Phong

More about Sheraton Hai Phong

Sheraton Hai Phong

Getting in and around Haiphong is a breeze when staying at Sheraton Hai Phong, located just minutes away from the city center.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi services provided by Sheraton Hai Phong makes it easy to plan your day trips, sightseeing, and more around Haiphong.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Sheraton Hai Phong thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Sheraton Hai Phong even come with extra design features such as a separate living room. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, bottled water, instant coffee and instant tea at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Sheraton Hai Phong begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Haiphong like a true local. Grab some food before venturing out in Haiphong at Texas BBQ, located just 2.3 km away from the hotel.

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Amenities and facilities

Excellent
Facilities

9

Most talked about facilities

Breakfast

3 mentions

Swimming Pool

1 mention

View

1 mention

Languages spoken
  • English
  • Vietnamese
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Bathroom phone
  • Blackout curtains
  • Closet
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Laptop workspace
  • Mirror
  • Non-smoking
  • Private bathroom
  • Seating area
  • Separate shower/bathtub
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • TV
  • Wake-up service
  • Window

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Harbor Restaurant
  • Cuisine: International, Vietnamese
  • Menu: Buffet, A-la-carte
Riva Restaurant
  • Cuisine: International, Vietnamese
  • Menu: Buffet, A-la-carte

Location

Vinhomes Imperia Hai Phong, Ha Noi Street, Thuong Ly Ward, Hong Bang District, Hai Phong City, Riverside - Cam River / Old Harbour, Haiphong, Vietnam, 180000
Excellent
Location

8.4

Public transportation
  • Hai Phong Railway Station
    2.8 km
  • Cau Rao Bus Station
    5.4 km
Airports
  • Cat Bi International Airport (HPH)
    7.9 km
Hospital or clinic
  • BV Thượng Lý
    600 m
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-3 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • The property requires a refundable security deposit upon check-in.
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • Children under 4 years old stay for free if using existing bed.
  • When booking for 3 or more persons, different policies and additional supplements may apply.
  • The maximum number of extra beds permitted in a room is 1.
  • Child Policy for Room with Breakfast:
    Children 4-11 years old will be charged half price of adult breakfast per child per night when using existing bedding.
    Children 4-11 will be charged VND 1,100,000 (subject to VAT & service charge) per child per night including breakfast and extra bedding.
  • The displayed prices are only included for 2 persons per room. The surcharge will be applied to any extra guest sharing the room at VND 1,270,500 net per person per night. The payment (if any) will be collected at the property upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee260000 VND
  • Distance from city center3 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)346500 VND
  • Daily Internet/Wi-Fi fee0 VND
The property
  • Non-smoking rooms/floorsyes
  • Number of restaurants2
  • Number of rooms 362
  • Room voltage220

Property announcements

Child Policy for Room with Breakfast:
Children 4-11 years old will be charged half price of adult breakfast per child per night when using existing bedding.
Children 4-11 will be charged VND 1,100,000 (subject to VAT & service charge) per child per night including breakfast and extra bedding.

Reviews of Sheraton Hai Phong from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.3
Facilities9.0
Location8.4
Service8.8
Value for money8.7
High score for Haiphong
Rating
9+ Exceptional (103)
8-9 Excellent (23)
7-8 Very Good (13)
6-7 Good (2)
<6 Below Expectation (13)
Time of the year
Mar - May (44)
Jun - Aug (43)
Sep - Nov (37)
Dec - Feb (30)

Show reviews that mention 

Showing 154 verified guest comments
12345
10.0
Exceptional
Thi from Vietnam
Couple
Stayed 1 night in January 2020

Nice hotel”

I stayed at Vinpearl Imperia Hai Phong for my short trip to visit my family in Hai Phong. My room was on 35th flr with a very nice view. The room was big, clean. Breakfast was delicious with many dishes. Staffs were very friendly and helpful.

Reviewed January 16, 2020

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Dear Thi, Thank you very much for taking the time to provide this kind review. We are pleased to know that you had a great time with us and you really enjoyed our breakfast. Once again, thank you for recommending our hotel. We hope to have the pleasure to welcome you again shortly. Best Regards, The Hotel Management

Responded January 18, 2020
Sheraton Hai Phong
10.0
Exceptional
JOANA from Singapore
Business traveler
Stayed 1 night in July 2022

rooms are clean”

close to city center and good for business stay.

Reviewed September 01, 2022

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Dear Ms. Joana, Thank you for giving us such a wonderful review. Your kind words to our staff is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. Sincerely, Oanh Dao (Ms.) Front Office Manager

Responded September 03, 2022
Sheraton Hai Phong
10.0
Exceptional
Nhan from Vietnam
Business traveler
Stayed 4 nights in May 2020

Exceptional”

Very good & clean hotel in Haiphong. View is very nice. I've been here for many times and will come back soon. My favorite place.

Reviewed May 27, 2020

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Dear Nhan, Greetings from Vinpearl Hotel Imperia Hai Phong! On behalf of all of my team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon. Best regards, The Hotel Management

Responded May 28, 2020
Sheraton Hai Phong
10.0
Exceptional
LIK from Singapore
Business traveler
Stayed 4 nights in May 2022

Nice Hotel in Hai Phong”

Good Location. Have shopping mall and many shops around.

Reviewed May 27, 2022

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Dear LIK, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dang Thanh Tung Front Office Manager

Responded May 27, 2022
Sheraton Hai Phong
9.6
Exceptional
Scott from Vietnam
Couple
Stayed 1 night in July 2020

Beautiful property”

Incredibly friendly and helpful staff in all aspects of the stay from check-in to the restaurant, help re-booking a flight - everything. Beautiful room, clean and well appointed. Great food in the restaurant. Vincom shopping mall next door.

Reviewed August 02, 2020

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Dear Scott Greetings from Vinpearl Hotel Imperia Hai Phong ! On behalf of all of my team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon. Best regards, The Hotel Management

Responded October 08, 2020
Sheraton Hai Phong
9.6
Exceptional
Khanh from United States
Couple
Stayed 1 night in November 2020

New hotel with very clean facilities and a mall next door.”

This is a very new hotel with everything that one would expect from a 5-star hotel, a big GYM, 40m lap pool, spacious room and bathroom, great service and many restaurants and a market in an adjacent mall.

Reviewed November 15, 2020

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Dear Khanh, Thank you very much for this wonderful review. It's a pleasure to know that you had a great experience and really enjoy your stay with us. Also, we are very thrilled to read that our team has provided the excellent and exceptional service to you. The team will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back again in the near future. Best regards, The Hotel Management

Responded November 17, 2020
Sheraton Hai Phong
9.6
Exceptional
Barham from United States
Couple
Stayed 1 night in October 2020

5 star”

The hotel staff are very professional. The building is on a shopping center but a bit far from other parts of town but you can taxi/grab it. Beautiful Deluxe King room w tub and corner view (double sided) on high floor. Excellent breakfast. Comfortable bed. But you pay for all this , still not bad for quality of service/room.

Reviewed November 05, 2020

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Dear Mr Barham, Thank you for leaving your feedback. We wish you had a more enjoyable experience at our hotel, but you gave us feedback that we need to improve the service. We are committed to providing the best experience to our customers. In the case of customers, there were areas where we were lacking. If you give us the opportunity to restore your trust, we will do our best to experience the best service that many of our customers have liked. Thank you. The Hotel Management

Responded November 09, 2020
Sheraton Hai Phong
10.0
Exceptional
Tran from Vietnam
Business traveler
Stayed 2 nights in May 2021

It is really a nice pearl of Haiphong”

Everything is at the right place. Cozy, friendly. Nice stay.

Reviewed May 13, 2021

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Xin chào Tran! Warm greetings from Vinpearl Hotel Imperia Hai Phong. Thank you very much for this wonderful review and for sharing your experience with other travelers. We are happy to know that you enjoyed your stay with us and that we have met your expectations. At Vinpearl Hotel Imperia Hai Phong, we always strive to improve our service to make our customer happy and satisfied, and your comment really bring a great deal of motivation to us. The team will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back to Vinpearl Hotel Imperia Hai Phong again in the near future. Best regards, Le Ba Minh Front Office Manager

Responded May 14, 2021
Sheraton Hai Phong
10.0
Exceptional
THANH from Vietnam
Family with young children
Stayed 1 night in July 2022

Nice place”

Good view and facilities.

Reviewed July 24, 2022

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Dear Valued Guest, We are very pleased to learn you had a wonderful stay with us and our great facilities met your expectations. Thank you very much for having shared your review and look forward to welcoming you back again very soon Best regards, Hotel Management

Responded July 25, 2022
Sheraton Hai Phong
9.6
Exceptional
Khanh from United States
Business traveler
Stayed 1 night in November 2020

Great hotel, good value.”

Hotel is new, great facilities, excellent service, convenient shopping malls and restaurants next door.

Reviewed March 13, 2021

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Dear Khanh! Greetings from Vinpearl Hotel Imperia Hai Phong ! On behalf of all of our team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon. Best regards, The Hotel Management

Responded March 15, 2021
Sheraton Hai Phong
9.6
Exceptional
YannSiang from Singapore
Business traveler
Stayed 2 nights in January 2020

convenient location”

link to shopping mall and nice restaurants nearby. the hotel looks new and nice breakfast

Reviewed January 17, 2020

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Dear YannSiang, We thank you for having shared your review of your stay at Vinpearl Hotel Imperia Hai Phong recently. We appreciate your compliments for our great facilities and location. We are glad to know that you had a great stay with us and the service we provided met your satisfaction and expectation. Your feedback will encourage our team to continue their efforts. We sincerely hope we will have the opportunity to welcome you back again soon. Best regards, The Hotel Management

Responded January 18, 2020
Sheraton Hai Phong
9.6
Exceptional
TO from Vietnam
Couple
Stayed 1 night in September 2020

Good facilities, helpful staffs”

I really enjoy my time staying there.

Reviewed October 05, 2020

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Dear TO Greetings from Vinpearl Hotel Imperia Hai Phong ! On behalf of all of my team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon. Best regards, The Hotel Management

Responded October 08, 2020
Sheraton Hai Phong
9.6
Exceptional
KUNJYUN from Vietnam
Couple
Stayed 1 night in July 2020

Exceptional”

Comfortable living environment, friendly service from staff, good surrounding facilities.

Reviewed September 03, 2020

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Dear Kunjyun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Management

Responded September 07, 2020
Sheraton Hai Phong
9.6
Exceptional
KUNJYUN from Vietnam
Couple
Stayed 1 night in July 2020

Exceptional”

Comfortable living environment, friendly service from staff, good surrounding facilities

Reviewed September 03, 2020

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Dear Kunjyun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Management

Responded September 07, 2020
Sheraton Hai Phong
10.0
Exceptional
Vinh from Vietnam
Business traveler
Stayed 2 nights in January 2021

Exceptional”

Good hotel

Reviewed January 09, 2021

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Dear Vinh, Thank you very much for this wonderful review. It's a pleasure to know that you had a great experience and really enjoy your stay with us. Also, we are very thrilled to read that our team has provided the excellent and exceptional service to you. The team will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back again in the near future. Best regards, The Hotel Management

Responded January 13, 2021
Sheraton Hai Phong
8.8
Excellent
Ha from Vietnam
Couple
Stayed 1 night in June 2022

Beat place to stay in Hai phong city”

Best place for money and staying

Reviewed July 02, 2022

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Dear Ha, We are very pleased to learn you had a wonderful stay with us and our great facilities met your expectations. Thank you very much for having shared your review and look forward to welcoming you back again very soon Best regards, Hotel Management

Responded July 06, 2022
Sheraton Hai Phong
8.8
Excellent
Bao from Vietnam
Business traveler
Stayed 2 nights in April 2019

Excellent service but expensive”

Excellent service but expensive

Reviewed January 28, 2020

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Dear Bao, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, The Hotel Management

Responded January 30, 2020
Sheraton Hai Phong
5.6
Chi from Vietnam
Couple
Stayed 2 nights in April 2022

Overrated accommodation ”

A 5-star hotel but they actually appears a lot more like serviced apartment to me. The staffs are inattentive. You have to ask and check and request for everything, even basic things like mini bar services in the room. Their swimming pool is definitely a public pool im an amusement park of which chemicals smell is too too too strong. I try to order some drink from their pool bar but never get my order served. The spa room is terrible and dirty like no one taking care of the cleaning with used towels and trash all over the floor. I can never be successful in booking any slots for their spa services (funny). The breakfast buffet is totally a disaster because it is like a cheap food court, not something I would ever expect in a five star hotel. Really regret my money and my time spent with this place. Will never come back. My holidays were wasted :-(

Reviewed May 02, 2022

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Dear Chi, We appreciate the time you spent to share your experience with us. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Rest assured that we have shared your feedback with our hotel management team for improvement. Thank you and have a nice day! Best regards, Dang Thanh Tung Front Office Manager

Responded May 15, 2022
Sheraton Hai Phong
4.8
Thuan from North Macedonia
Group
Deluxe, Guest room, 2 Twin/Single Beds
Stayed 1 night in November 2022

Far location, poor amenities for price”

For the price of the room, breakfast should have been included. Food is not even that costly in VN, why cheap out on your guest when theyre already paying higher than avg prices around here for similar hotels. The sky bar was not even open period, why market this when it’s not even ready for the guests? The pool and spa, restaurants, and bar closed very early. There’s really nothing worth eating around here so pls provide ur guests a small restaurant inside the hotel at least.

Reviewed November 25, 2022

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Xin chào Thuan, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have plan to extend our operation time for outlets. Sky Bar will be renovated to Executive Lounge and we hope that the new facility will enhance our service. Once again, we do apology for inconvenience that cause to you. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Front Office Manager Sheraton Hai Phong

Responded November 29, 2022
Sheraton Hai Phong
3.6
Thuan from North Macedonia
Group
Deluxe, Guest room, 2 Twin/Single Beds
Stayed 1 night in November 2022

Far location, poor staffing, meager amenities for the price”

This hotel is very far from town center and was marked incorrectly on google map (about 5miles off). Our newbie cab driver got lost trying to find it on the gps on google map. For the price of the room, breakfast should have been included but was not. Tables in the lobby were dirty. Staff did not greet you right away to help w luggage upon arrival.

Reviewed November 25, 2022

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Xin Chào! Thank you for taking the time to share your feedback. We learn from that to improve our service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lisa Dao (Ms.) Front Office Manager Sheraton Hai Phong

Responded November 29, 2022
Sheraton Hai Phong
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