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8.7
Excellent
678 reviews
678 reviews
"Beautiful room, clean and well appointed."
"Very good & clean hotel in Haiphong."
"Perfect location"
"Close to city center and good for business stay."
"The room was big, clean."
8.4
Excellent
Location rating score
Sheraton Hai Phong
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Riverside - Cam River / Old Harbour part of Haiphong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cat Bi International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Airport transfer
Car park
Free Wi-Fi in all rooms!
Swimming pool [indoor]
Check-in/out [express]
Luggage storage
4 travelers have booked today.
Value for money | 8.7 |
Distance to city center | 3 km |
Location rating | 8.4 |
Nearest airport | Cat Bi International Airport (HPH) |
Distance to airport | 7.9 km |
Does Sheraton Hai Phong have bars on the premises?
Delight in your holiday vacation the perfect way with a drink in your hand at Sheraton Hai Phong's bar accessible right in front of your doorstep for when you need a drink or two.
Does Sheraton Hai Phong have a swimming pool?
While staying at Sheraton Hai Phong, you can delight in the None facility to get your day started the right way with a splash for a rejuvenating morning or evening.
Does Sheraton Hai Phong provide laundry services?
Yes! Sheraton Hai Phong offers laundry service at your grasp for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.
Does Sheraton Hai Phong provide dry cleaning services?
Yes! Sheraton Hai Phong provides dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.
Is car parking available at Sheraton Hai Phong?
Sheraton Hai Phong has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
Does Sheraton Hai Phong offer an option for contactless check-in and check-out?
At Sheraton Hai Phong, travelers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.
What is the typical rating that verified Business travelers' have given to Sheraton Hai Phong?
Past business travelers that have stayed at this property have given Sheraton Hai Phong an average rating of 8.5. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Couples' have given to Sheraton Hai Phong?
Verified couple travelers that have stayed at this property have given Sheraton Hai Phong an average rating of 9.1. You can look up on more in depth customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.
What is the average rating that verified Families with older children have given to Sheraton Hai Phong?
Past families with older children that have stayed at this property have given Sheraton Hai Phong an average rating of 8.8. You can check out more comprehensive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Sheraton Hai Phong?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated periods may be charged an additional fee.
9.6
"Beautiful room, clean and well appointed."
Scott
|
August 2, 2020
10
"Very good & clean hotel in Haiphong."
Nhan
|
May 27, 2020
10
"Perfect location"
Emily
|
May 11, 2023
Sheraton Hai Phong
Getting in and around Haiphong is a breeze when staying at Sheraton Hai Phong, located just minutes away from the city center.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi services provided by Sheraton Hai Phong makes it easy to plan your day trips, sightseeing, and more around Haiphong.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Sheraton Hai Phong thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Sheraton Hai Phong even come with extra design features such as a separate living room. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, bottled water, instant coffee and instant tea at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.
Dining and things to do
Every day at Sheraton Hai Phong begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.
Around the property
Experience Haiphong like a true local. Grab some food before venturing out in Haiphong at Texas BBQ, located just 2.3 km away from the hotel.
9
Breakfast
3 mentions
Swimming Pool
1 mention
View
1 mention
8.4
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Child Policy for Room with Breakfast:
Children 4-11 years old will be charged half price of adult breakfast per child per night when using existing bedding.
Children 4-11 will be charged VND 1,100,000 (subject to VAT & service charge) per child per night including breakfast and extra bedding.
Show reviews that mention
Nice hotel”
I stayed at Vinpearl Imperia Hai Phong for my short trip to visit my family in Hai Phong. My room was on 35th flr with a very nice view. The room was big, clean. Breakfast was delicious with many dishes. Staffs were very friendly and helpful.
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Dear Thi, Thank you very much for taking the time to provide this kind review. We are pleased to know that you had a great time with us and you really enjoyed our breakfast. Once again, thank you for recommending our hotel. We hope to have the pleasure to welcome you again shortly. Best Regards, The Hotel Management
rooms are clean”
close to city center and good for business stay.
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Dear Ms. Joana, Thank you for giving us such a wonderful review. Your kind words to our staff is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. Sincerely, Oanh Dao (Ms.) Front Office Manager
Exceptional”
Very good & clean hotel in Haiphong. View is very nice. I've been here for many times and will come back soon. My favorite place.
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Dear Nhan, Greetings from Vinpearl Hotel Imperia Hai Phong! On behalf of all of my team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon. Best regards, The Hotel Management
Nice Hotel in Hai Phong”
Good Location. Have shopping mall and many shops around.
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Dear LIK, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dang Thanh Tung Front Office Manager
Beautiful property”
Incredibly friendly and helpful staff in all aspects of the stay from check-in to the restaurant, help re-booking a flight - everything. Beautiful room, clean and well appointed. Great food in the restaurant. Vincom shopping mall next door.
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Dear Scott Greetings from Vinpearl Hotel Imperia Hai Phong ! On behalf of all of my team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon. Best regards, The Hotel Management
New hotel with very clean facilities and a mall next door.”
This is a very new hotel with everything that one would expect from a 5-star hotel, a big GYM, 40m lap pool, spacious room and bathroom, great service and many restaurants and a market in an adjacent mall.
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Dear Khanh, Thank you very much for this wonderful review. It's a pleasure to know that you had a great experience and really enjoy your stay with us. Also, we are very thrilled to read that our team has provided the excellent and exceptional service to you. The team will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back again in the near future. Best regards, The Hotel Management
5 star”
The hotel staff are very professional. The building is on a shopping center but a bit far from other parts of town but you can taxi/grab it. Beautiful Deluxe King room w tub and corner view (double sided) on high floor. Excellent breakfast. Comfortable bed. But you pay for all this , still not bad for quality of service/room.
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Dear Mr Barham, Thank you for leaving your feedback. We wish you had a more enjoyable experience at our hotel, but you gave us feedback that we need to improve the service. We are committed to providing the best experience to our customers. In the case of customers, there were areas where we were lacking. If you give us the opportunity to restore your trust, we will do our best to experience the best service that many of our customers have liked. Thank you. The Hotel Management
It is really a nice pearl of Haiphong”
Everything is at the right place. Cozy, friendly. Nice stay.
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Xin chào Tran! Warm greetings from Vinpearl Hotel Imperia Hai Phong. Thank you very much for this wonderful review and for sharing your experience with other travelers. We are happy to know that you enjoyed your stay with us and that we have met your expectations. At Vinpearl Hotel Imperia Hai Phong, we always strive to improve our service to make our customer happy and satisfied, and your comment really bring a great deal of motivation to us. The team will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back to Vinpearl Hotel Imperia Hai Phong again in the near future. Best regards, Le Ba Minh Front Office Manager
Nice place”
Good view and facilities.
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Dear Valued Guest, We are very pleased to learn you had a wonderful stay with us and our great facilities met your expectations. Thank you very much for having shared your review and look forward to welcoming you back again very soon Best regards, Hotel Management
Great hotel, good value.”
Hotel is new, great facilities, excellent service, convenient shopping malls and restaurants next door.
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Dear Khanh! Greetings from Vinpearl Hotel Imperia Hai Phong ! On behalf of all of our team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon. Best regards, The Hotel Management
convenient location”
link to shopping mall and nice restaurants nearby. the hotel looks new and nice breakfast
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Dear YannSiang, We thank you for having shared your review of your stay at Vinpearl Hotel Imperia Hai Phong recently. We appreciate your compliments for our great facilities and location. We are glad to know that you had a great stay with us and the service we provided met your satisfaction and expectation. Your feedback will encourage our team to continue their efforts. We sincerely hope we will have the opportunity to welcome you back again soon. Best regards, The Hotel Management
Good facilities, helpful staffs”
I really enjoy my time staying there.
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Dear TO Greetings from Vinpearl Hotel Imperia Hai Phong ! On behalf of all of my team, thank you so much for sharing such a wonderful review of your recent experience at our hotel. To read the title and the content of your review was very nice and all the team feels overloaded with joy that you hold such fond memories of your stay at Vinpearl Hotel Imperia Hai Phong. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. Once again, our most sincere thanks for sharing your experiences. We look forward to seeing you back to Vinpearl Hotel Imperia Hai Phong very soon. Best regards, The Hotel Management
Exceptional”
Comfortable living environment, friendly service from staff, good surrounding facilities.
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Dear Kunjyun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Management
Exceptional”
Comfortable living environment, friendly service from staff, good surrounding facilities
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Dear Kunjyun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Management
Exceptional”
Good hotel
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Dear Vinh, Thank you very much for this wonderful review. It's a pleasure to know that you had a great experience and really enjoy your stay with us. Also, we are very thrilled to read that our team has provided the excellent and exceptional service to you. The team will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back again in the near future. Best regards, The Hotel Management
Beat place to stay in Hai phong city”
Best place for money and staying
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Dear Ha, We are very pleased to learn you had a wonderful stay with us and our great facilities met your expectations. Thank you very much for having shared your review and look forward to welcoming you back again very soon Best regards, Hotel Management
Excellent service but expensive”
Excellent service but expensive
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Dear Bao, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, The Hotel Management
Overrated accommodation ”
A 5-star hotel but they actually appears a lot more like serviced apartment to me. The staffs are inattentive. You have to ask and check and request for everything, even basic things like mini bar services in the room. Their swimming pool is definitely a public pool im an amusement park of which chemicals smell is too too too strong. I try to order some drink from their pool bar but never get my order served. The spa room is terrible and dirty like no one taking care of the cleaning with used towels and trash all over the floor. I can never be successful in booking any slots for their spa services (funny). The breakfast buffet is totally a disaster because it is like a cheap food court, not something I would ever expect in a five star hotel. Really regret my money and my time spent with this place. Will never come back. My holidays were wasted :-(
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Dear Chi, We appreciate the time you spent to share your experience with us. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Rest assured that we have shared your feedback with our hotel management team for improvement. Thank you and have a nice day! Best regards, Dang Thanh Tung Front Office Manager
Far location, poor amenities for price”
For the price of the room, breakfast should have been included. Food is not even that costly in VN, why cheap out on your guest when theyre already paying higher than avg prices around here for similar hotels. The sky bar was not even open period, why market this when it’s not even ready for the guests? The pool and spa, restaurants, and bar closed very early. There’s really nothing worth eating around here so pls provide ur guests a small restaurant inside the hotel at least.
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Xin chào Thuan, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have plan to extend our operation time for outlets. Sky Bar will be renovated to Executive Lounge and we hope that the new facility will enhance our service. Once again, we do apology for inconvenience that cause to you. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Front Office Manager Sheraton Hai Phong
Far location, poor staffing, meager amenities for the price”
This hotel is very far from town center and was marked incorrectly on google map (about 5miles off). Our newbie cab driver got lost trying to find it on the gps on google map. For the price of the room, breakfast should have been included but was not. Tables in the lobby were dirty. Staff did not greet you right away to help w luggage upon arrival.
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Xin Chào! Thank you for taking the time to share your feedback. We learn from that to improve our service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lisa Dao (Ms.) Front Office Manager Sheraton Hai Phong