Sheraton Hanoi Hotel
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Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, Vietnam
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Deluxe King, Guest room, 1 King or 2 Double Sheraton Hanoi Hotel
Deluxe King, Guest room, 1 King or 2 Double
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    Lobby Sheraton Hanoi Hotel
    Lobby Sheraton Hanoi Hotel
    Interior view Sheraton Hanoi Hotel
     Sheraton Hanoi Hotel
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    Exterior view Sheraton Hanoi Hotel

    Guest reviews

    8.2
    Excellent
    /10
    (408 reviews)See what guests said
    10.0
    Exceptional

    "The service is superb."

    Michael

    -

    May 21, 2018

    8.5
    Excellent cleanliness
    Recommended by 86% of guests

    Property highlights

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.9
    See map
    Very good location - 2.38 kilometers from city center
    Nearby
    Popular
  • YNOT140 m
  • Hoa Fashion180 m
  • Hanoi Design Centre270 m
  • Lacquer and more270 m
  • Wood Plus Vietnam270 m
  • Bamboo Village Shop300 m
  • Module 7310 m
  • L'Atelier480 m
  • Zo Project770 m
  • HanoiBoutique Tailoring900 m
  • Value for money7.9
    Distance to city center5km
    Location rating7.9
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport6.3 km
    Select your room
    8.3
    Excellent
    Room comfort & quality
    Sheraton Club King, Club level, Guest room, 1 King
    Sheraton Club King, Club level, Guest room, 1 King
    ...
    • Room size: 37 m²/398 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Presidential Suite, Club level, Suite, 1 King
    Presidential Suite, Club level, Suite, 1 King
    ...
    • Room size: 126 m²/1356 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Ambassador Suite, Club level, 1 Bedroom Suite, 1 King
    Ambassador Suite, Club level, 1 Bedroom Suite, 1 King
    ...
    • Room size: 112 m²/1206 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Imperial Suite, Club level, Suite, 1 King
    Imperial Suite, Club level, Suite, 1 King
    ...
    • Room size: 176 m²/1894 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Executive Suite, Club level, 1 Bedroom Executive Suite
    Executive Suite, Club level, 1 Bedroom Executive Suite
    ...
    • Room size: 67 m²/721 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe King, Guest room, 1 King, High floor
    Grand Deluxe King, Guest room, 1 King, High floor
    ...
    • Room size: 37 m²/398 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Sheraton Club Twin, Club level, Guest room
    Sheraton Club Twin, Club level, Guest room
    ...
    • Room size: 37 m²/398 ft²
    • Lake view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
    Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Grand Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
    Grand Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
    ...
    • Room size: 37 m²/398 ft²
    • Lake view
    • 2 single beds
    Enter dates to see prices
    Deluxe King, Guest room, 1 King or 2 Double
    Deluxe King, Guest room, 1 King or 2 Double
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Have a question for Sheraton Hanoi Hotel?

    What people love about the property

    • 9.3
      Exceptional

      "We created immediately upon arrival and the staff was extremely friendly and helpful."

      Sharon

      |

      January 25, 2016

    • 8.8
      Excellent

      "Its buffet breakfast and lunch are wonderful."

      David

      |

      November 28, 2017

    • 8.8
      Excellent

      "Friendly staff."

      Katsuyuki

      |

      April 20, 2017

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    More about Sheraton Hanoi Hotel

    More about Sheraton Hanoi Hotel

    9.3
    Exceptional

    "Our stay at this Sheraton Hanoi Hotel was great."

    Sharon

    |

    January 25, 2016

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "The Sheraton is first a business hotel, with excellent meeti..."

    David

    |

    November 28, 2017

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Quan Kien Passion Restaurant
    820 m Vietnamese
    Ommani
    1.3 km Vietnamese
    La Cooperative
    1.3 km Vietnamese
    American cuisine
    American cuisine
    Vine Restaurant & Wine Bar
    180 m American, European, Pizza
    Linguini Fini
    200 m American, European, Italian
    Oven d'Or Restaurant
    570 m American, Asian, International
    Asian cuisine
    Asian cuisine
    Restaurant Kobala
    170 m Asian, Vietnamese
    Maison de Tet Decor
    180 m Asian, Australian, Cafe
    Lion's Hut Restaurant
    200 m Asian, Sri Lankan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (408)
    8.2
    /
    10
    Cleanliness8.5
    Facilities8.2
    Location7.9
    Room comfort and quality8.3
    Service8.5
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (408)
    All room types

    Show reviews that mention 

    Showing 341 verified guest comments
    12345
    8.8
    Excellent
    David from United States
    Solo traveler
    Stayed 1 night in November 2017
    Great hotel and meeting facilities, located in a wonderful lakeside neighborhood.”
    The Sheraton is first a business hotel, with excellent meeting facilities. Its buffet breakfast and lunch are wonderful. Just outside the hotel, walk along Xuan Dieu Road for some nice cafes and relaxation.
    Reviewed November 28, 2017
    9.3
    Exceptional
    Sharon from United States
    Group
    Stayed 2 nights in January 2016
    Great Hotel”
    Relaxing-Comfort-Friendly Staff
    Our stay at this Sheraton Hanoi Hotel was great. We created immediately upon arrival and the staff was extremely friendly and helpful. The hotel was beautiful with fantastic rooms. If we wanted to eat at the hotel there was a wide variety of food to choose from and a wonderful buffet breakfast. We really enjoyed our stay.
    Reviewed January 25, 2016
    8.0
    Excellent
    Benjamin from Switzerland
    Couple
    Stayed 2 nights in November 2015
    Nice but out dated”
    Nice old fashioned, good food, rooms with nice views
    The hotel is well located a little bit outside the city centre at the lake with nice view from the rooms. For a 5* it is absolutely necessary to renewal the interiors and e.g. free WIFI everywhere. Food offers are great incl. the high price categorie Hemisphere Restaurant. It is a 10 min. drive to the City centre are where a lot of activities as sightseeing and exploring all the shops categorized by streets.
    Reviewed December 21, 2015
    8.7
    Excellent
    Peng from Singapore
    Business traveler
    Stayed 2 nights in March 2015
    lake view hotel”
    Smooth traffic to the airport, not far from old town, nice lake view
    I stayed here for my business trip, and I arrived at Hanoi quite late in the evening. What I like is that it take 20-30 min to reach the hotel from the airport without much traffic. Even when I'm leaving Hanoi during the day, it also take the same amount of time to reach the airport. Perfect for people like us who is in Hanoi for business.
    Reviewed May 05, 2015
    9.7
    Exceptional
    einat from Israel
    Business traveler
    Stayed 3 nights in October 2013
    at the end of the day - it is the Sheraton !!!”
    good breakfast, nice and comfortable room, central but quiet
    the hotel is located in the center of Hanoi, just on the lake and a short walk from the old city.by the end of the day, it is the Sheraton , and therefore breakfast, rooms, bussines center and other services provided are great and high quality. would defenitly return when visiting hanoi again.
    Reviewed November 07, 2013
    8.0
    Excellent
    Vu from United States
    Business traveler
    Stayed 3 nights in March 2013
    great location, helpful staff”
    great location, helpful staff, nice breakfast, inclusive, nice room, nice view
    I stayed here for a few nights. The hotel is in a good location, short taxi ride to reach the old quarter and shopping area. The hotel has a nice gym with lots of equipment. It also has a great variety of breakfast. Hotel room is spacious, comfortable bed, medium sized TV. There're a lot of restaurants nearby within walking distance. Overall, it was a pleasant stay and it was definitely worth the money. I'll definitely stay at the hotel again for my next trip to Hanoi.
    Reviewed August 05, 2013
    8.7
    Excellent
    Paul from United Kingdom
    Family with young children
    Stayed 2 nights in July 2013
    Great hotel right on the lake”
    Big room, good food, swimming pool
    Staff were friendly and helpful. Limo from airport was expensive but lush and worth feeling safe on our first late night arrival in Hanoi. Travel agent only really set up for day tour stuff so went outside to find out more options for longer-term travel around Vietnam. Buffet breakfast very good. Afternoon tea a bit dissapointing unless you just like eating cakes - better off outside loads of coffee shops very close to hotel
    Reviewed July 24, 2013
    8.3
    Excellent
    Terence from Singapore
    Business traveler
    Stayed 1 night in July 2013
    Nice hotel which is essentially what Sheraton is!”
    Great big room, nice facilities, pleasant staff
    If there was one word to describe my stay at Sheraton Hanoi, it was PLEASANT! I would not hesitate to stay in this hotel again. The only downside of this hotel is its location ... its a bit far off from the town center.
    Reviewed July 10, 2013
    8.0
    Excellent
    Chien from Taiwan
    Group
    Stayed 3 nights in April 2013
    Nice room and delicious breakfast”
    Clean room, nice bathroom and delicious breakfast
    I like to live in Sheration when I go on a trip. Last month, I went to Hanoi with my friends, I still slelected Sheraton. As usual, delicious breakfast, I quite enjoyed it. Plus, friendly concierges, they really helped me a lot. thanks to these young men, it was my first time visit Hanoi, they introduced me where to go and told the taxi drivers to take me to the destinations. It impressed me a lot.
    Reviewed May 08, 2013
    9.7
    Exceptional
    Peta from Australia
    Couple
    Stayed 1 night in March 2013
    very nice treat”
    breakfast, staff, extras
    Wonderful stay just didn't stay long enough to enjoy the facilities. It is very near great bakeries and is in the western area. the breakfast was beautiful and they bought around fresh crosants. the dress standard was high even for breakfast.
    Reviewed March 31, 2013
    10.0
    Exceptional
    Ekaterina from Russia
    Solo traveler
    Stayed 2 nights in January 2013
    Beautiful luxury hotel.”
    Location.Service. Food
    The hotel corresponds to every luxury requirement there could be. The service is attentive, the food is very nice, the tourism service is top-notch. The gym is perfect. I thoroughly enjoyed my stay there and would recommend the hotel to anyone.
    Reviewed January 14, 2013
    10.0
    Exceptional
    Michael from United States
    Couple
    Stayed 2 nights in April 2018
    One of the Best Hotels in Hanoi”
    We live in Hanoi. The Sheraton Hanoi is our go-to "staycation" venue. We've tried many other hotels, but always come back to the Sheraton. The service is superb. Great rooms. Nice atmosphere. Wonderful buffet breakfast. Top notch gym and spa. When the weather is good, the pool is a very relaxing place to be.
    Reviewed May 21, 2018
    5.6
    Thoa from United States
    Business traveler
    Sheraton Club King, Club level, Guest room, 1 King
    Stayed 2 nights in December 2018
    Front desk personnel is very unprofessional, not willing to help, doesn't understand the meaning of ”
    South Vietnamese needs to teach North Vietnamese a lot of how to be a host.
    Reviewed December 11, 2018
    8.4
    Excellent
    HUONG from Vietnam
    Business traveler
    Stayed 2 nights in June 2018
    Good location”
    Good service
    Reviewed June 28, 2018
    5.2
    NGOC from Vietnam
    Business traveler
    Stayed 1 night in October 2017
    Above average”
    Cant believe the reception staffs in this hotel is working for 5 star hotel. They are very rude when we claim they use wrong booking to check us in and make us pay double for the room we stayed in. The facility is old. Like 3 star hotel only.
    Reviewed October 13, 2017
    8.8
    Excellent
    Yong from Singapore
    Business traveler
    Stayed 3 nights in May 2016
    Good locatiin. Near MTR. Shopping Shopping and more Shopping”
    Overall above what i expected, Good location and near major tourist attractions and shopping galore. Good overall experience as the front desk was oind enough to let me check in early. Will aurely come back if i stay in HK!
    Reviewed September 18, 2016
    9.0
    Exceptional
    Vinny from United States
    Business traveler
    Stayed 3 nights in January 2016
    Great hotel but need improvement on bars.”
    Service was fantastic, food was good, and overall clean
    Good stay. Been there couple times. Pizza and steak is good there. Friendly staff service. Need major improvement on deja vu bar downstairs. Pool Table, needs replacement. 15-20 mind out of main town area.
    Reviewed January 28, 2016
    10.0
    Exceptional
    yukiko from Japan
    Couple
    Stayed 2 nights in December 2015
    Very nice hotel.”
    Clean room, good hotel staff, and good food.
    The hotel was very nice and the room was clean and comfortable. All of hotel staff were kind and helpful. We stayed there three nights total and the shower drain wasn't working well first night. But rest of the stay had no problem. We enjoyed staying there very much. They had a buffet dinner and we ate there. We were eating and having conversation and the one of the waiters brought baked stuffed lobster to our table. We were surprised but glad he did it. They were delicious and we enjoyed very much. We will stay there again and recommend to everyone.
    Reviewed December 27, 2015
    8.3
    Excellent
    Chariya from Thailand
    Business traveler
    Stayed 3 nights in November 2015
    Close to lake , beautiful”
    Good hotel , comfortable bed and good breakfast
    Breakfast and food in the hotel is great. I love to stay in this area and it is close to the lake and there are many good restaurant just walking distance. However , rooms are quite old and not really up to Sheraton standard. I had the worse room ever on the low floor and next to tennis court so I feel no privacy at all and had to stay for 3 nights. One more thing , they still charge for internet where most of 5 star hotel these days offer for free
    Reviewed November 09, 2015
    8.0
    Excellent
    Hau from Vietnam
    Couple
    Stayed 2 nights in May 2015
    Decent 5-star hotel but it's a bit out of the way”
    Cleanliness, comfort and room size
    A pretty ok place for couples to spend the night in the Ha Noi. However, it's a bit far from all the actions in the Old Quarter. Besides the location, everything else was great. Nothing to complain about
    Reviewed July 16, 2015
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    Sheraton Hanoi Hotel
    |Excellent 8.2
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    • Very good location
    • West Lake