8.0
Location rating score
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Hot tub
Sauna
| Value for money | 7.9 |
| Distance to city center | 5km |
| Location rating | 8.0 |
| Nearest airport | Gia Lam Airport (VVGL) |
| Distance to airport | 6.3 km |
What time is check-in and check-out at Sheraton Hanoi Hotel?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Sheraton Hanoi Hotel?
Sheraton Hanoi Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1150000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Hanoi Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Hanoi Hotel has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at Sheraton Hanoi Hotel?
Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Sheraton Hanoi Hotel. A selection of food types including western, full american and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 560000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Sheraton Hanoi Hotel?
Sheraton Hanoi Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.
Can special events be hosted at Sheraton Hanoi Hotel?
Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Hanoi Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for wireless internet and music entertainment are offered to help your event go smoothly.
Can business events be hosted at Sheraton Hanoi Hotel?
On-site venues and convenient event services make Sheraton Hanoi Hotel an ideal choice for hosting events such as seminars, conferences and meetings. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at Sheraton Hanoi Hotel?
Sheraton Hanoi Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
What restaurants are nearby Sheraton Hanoi Hotel?
Sheraton Hanoi Hotel is located in Tay Ho District, famous for good restaurants such as Hemispheres Steak & Seafood Grill, Salt n' Lime and Hanoi Taco Bar - West Lake.
What popular shopping places are close to Sheraton Hanoi Hotel?
Sheraton Hanoi Hotel is located in Tay Ho District area which features shopping places such as YNOT, Hoa Fashion and Hanoi Design Centre.
What are popular attractions near Sheraton Hanoi Hotel?
Sheraton Hanoi Hotel is located in Tay Ho District area, which is famous for attractions such as Ho Tay Water Park, Hanoi International Fellowship and Hanoi Design Center.
What popular natural sightseeing spots are close to Sheraton Hanoi Hotel?
Sheraton Hanoi Hotel is located within Tay Ho District, which makes it conveniently close to natural sights including Chich Sai and Driving.
Adjacent to the iconic West Lake, the luxurious Sheraton Hanoi Hotel features picturesque views of the biggest fresh water lake of Hanoi. The property is located within a 10-minute drive to downtown Hanoi and the Hoan Kiem Lake. This hotel offers convenient accommodations with an outdoor pool, a fitness center and free on-site parking, promising to bring you a comfortable stay. Spacious guest rooms are equipped with separate shower room and bathroom, personal safety box, Wi-Fi internet, flat-screen TV with cable channels and complimentary tea/coffee.
The hotel features a 24-hour fitness center with gym equipment, sauna rooms, Jacuzzi and spa.
All-day dining restaurant, Oven D’or, serves international buffet. Fine-dining restaurant, Hemispheres Steak & Seafood Grill, features steak and seafood specialties. Lobby Lounge offers light meals, coffee, afternoon tea and drinks throughout the day. Bar Déjà Vu provides a lively atmosphere for evening snacks and alcohol drinks.
The hotel is 20-minute walk to Tran Quoc Pagoda, 5-minute drive to Ho Chi Minh Mausoleum and One Pillar Pagoda, 15-minute drive to the famous Water Puppet Theater, Dong Xuan Market and the Temple of Literature. Without traffic jam, it takes 25 minutes from the hotel to Noi Bai International Airport by car.
8.3
Breakfast
19 mentions
Food & Dining
16 mentions
Internet
13 mentions
Housekeeping
7 mentions
Languages spoken
Accessibility
Internet access
Things to do, ways to relax
Cleanliness and safety
Dining, drinking, and snacking
Services and conveniences
For the kids
Access
Getting around
Sports equipment rental
Oven D'or
Hemispheres Steak & Seafood Grill Restaurant
8.0
Airports
Hospital or clinic
Shopping
Convenience store
Cash withdrawal
Popular landmarks
Nearby landmarks
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 5 year(s).
Check-in/Check-out
Getting around
Extras
The property
Parking
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
 Sheraton Hanoi Hotel |  |  | Best value!  | |
| Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Excellent 447 reviews 8.2Location 8.0 | Excellent 174 reviews 8.4Location 9.0 | Excellent 1594 reviews 8.4Location 8.0 | Excellent 476 reviews 8.8Location 7.9 |
| Neighborhood | Tay Ho District | Ba Vi | Tay Ho District | Tu Liem District |
Show reviews that mention
Good Time”
The location of this hotel is next to West Lake. This is a quiet and peaceful place in center of Hanoi. This hotel is quite far from Noi Bai International airport. (1 hour and 19$ full price for taxi to get there) In my opinion if you are seeking a place with beautiful nature for relaxing - Sheraton is not the place for you because it located in the center of a crowded city. However this is absolutely a perfect place for you to stay during your business trip. It has everything you need for couple days staying such as comfortable room with widely bed, fully furnished, facilities, nice bathroom with tub and shower room, breakfast every morning, new newspapers and magazines... (Or even longer for your family trip if you're planning for a staying in Hanoi and travel around the city, shopping, visit your relations, etc.) When I came, the receptionists impressed me with their professional and friendly attitude. They can offer you good service during your time spending here. All staffs are kind and well-training. I really appreciate their fast service. I called Guest Services so many times for meal and room service and they did not let me wait for long time. Besides that, I ordered dishes from Sheraton's restaurants for dinner and midnight meal and their food's quality can satisfied me. Most of dishes I ordered were delicious (except Stir rice - I can't even swallow it. I hoped they did not stir rice with corn next time) Although all good points they have, there are some disadvantages here. I cannot access to the 3g connection on mobile network. Mobile is always has weak cellular signal. All phone calls keeps disconnecting and re-connecting during the conversation. I can't even have a conversation without hang-up. Text messages cannot sent, my mobile almost useless when I was in Hotel. Smartphone is a common device for long distance working. How can people use their phone if there is no cellular? Even though they have Wi-Fi but 18$/day for normal guest (not gold member of
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Great Hotel”
Our stay at this Sheraton Hanoi Hotel was great. We created immediately upon arrival and the staff was extremely friendly and helpful. The hotel was beautiful with fantastic rooms. If we wanted to eat at the hotel there was a wide variety of food to choose from and a wonderful buffet breakfast. We really enjoyed our stay.
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One of the Best Hotels in Hanoi”
We live in Hanoi. The Sheraton Hanoi is our go-to "staycation" venue. We've tried many other hotels, but always come back to the Sheraton. The service is superb. Great rooms. Nice atmosphere. Wonderful buffet breakfast. Top notch gym and spa. When the weather is good, the pool is a very relaxing place to be.
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Lovely hotel”
Hotel Sheraton Hanoi found to very good and standards as per five star class , as it is supossed to be.We have gone thro Agoda and the package seems to be cheaper, had this been booked directly with the hotel. Have upgraded the room to the suite room, so there were 24 hrs internet facilty and free drink in stipulated time, was allowed in the 17th Floor. The staffs were good and responsive.The buffet breakfast was good with variety of food. The view from the hotel room was also very good.Overall stay was good.
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Set in expat area away from main business area”
The Sheraton Hanoi Hotel is a very comfortable hotel in an expat area of Hanoi, tucked away from the main business and touristy area. There are some great local restaurants in the surrounding streets that are worth a wander.
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at the end of the day - it is the Sheraton !!!”
the hotel is located in the center of Hanoi, just on the lake and a short walk from the old city.by the end of the day, it is the Sheraton , and therefore breakfast, rooms, bussines center and other services provided are great and high quality. would defenitly return when visiting hanoi again.
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simply wonderful, worth the $”
This is the first time I stay at Sheraton and I would say this is the best out of my experience in different hotels and countries! The view was awesome with lake and swimming pool outside of my window. The location is simply perfect for everything: biking, spa, great restaurants just simply within 5 mins walk from the hotel, yet it is so easy to get access to anywhere in the city. The staffs were so nice and caring. I got sick in the end of the trip and the hotel staff helped a lot when I needed a doctor. This is the only hotel I have been to without any critics. The price is worthy and it is not that bad anyway. Would love to come back again!
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Best Business Hotel in Hanoi”
I have always stayed in Sheraton Hanoi for my trips to Hanoi. Before that, I have stayed in several others but this has to stand out. Good breakfast and safe environment makes me go back regularly. Another plus is that it has some really cool restaurants nearby. Like Vineyard (walking distance from hotel), it has one of the biggest wine collection I have seen in a restaurant and the price is really reasonable. The fact that the hotel houses most of the airline staff says alot as well.
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great hotel , nice view”
I always stay at Sheraton every time I travel to Hanoi. The hotel is located next to a lake and it is a good long walk. Breakfast was nice with variety of food. Definitely this hotel is value for money
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A mini-break from our Hanoi home”
Spent two nights in a mini break. We live in Hanoi and are moving away so our home is empty. Been in Sheraton before. Ok place for this purpose at least. Very expensive food though so you might prefer eating elsewhere which is easy in Tay Ho.
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Nice hotel which is essentially what Sheraton is!”
If there was one word to describe my stay at Sheraton Hanoi, it was PLEASANT! I would not hesitate to stay in this hotel again. The only downside of this hotel is its location ... its a bit far off from the town center.
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Very relaxing and enjoyable”
We had a very enjoyable stay at the Sheraton. The staff were very attentive and friendly. The Hotel ambience was very nice. We believe that they could improve their performance by making internet free for all rooms, as most hotels in Asia do.
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Great stay at Sheraton Hanoi”
Our stay at Sheraton Hanoi was very relaxing and stress free as the staff at the Club lounge were very attentive and extremely helpful. Food in the hotel was very good. We will definitely come back to stay again
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Nice room and delicious breakfast”
I like to live in Sheration when I go on a trip. Last month, I went to Hanoi with my friends, I still slelected Sheraton. As usual, delicious breakfast, I quite enjoyed it. Plus, friendly concierges, they really helped me a lot. thanks to these young men, it was my first time visit Hanoi, they introduced me where to go and told the taxi drivers to take me to the destinations. It impressed me a lot.
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lake view hotel”
I stayed here for my business trip, and I arrived at Hanoi quite late in the evening. What I like is that it take 20-30 min to reach the hotel from the airport without much traffic. Even when I'm leaving Hanoi during the day, it also take the same amount of time to reach the airport. Perfect for people like us who is in Hanoi for business.
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Close to lake , beautiful”
Breakfast and food in the hotel is great. I love to stay in this area and it is close to the lake and there are many good restaurant just walking distance. However , rooms are quite old and not really up to Sheraton standard. I had the worse room ever on the low floor and next to tennis court so I feel no privacy at all and had to stay for 3 nights. One more thing , they still charge for internet where most of 5 star hotel these days offer for free
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Very good stay”
My stay was fine, with a very nice room and services overall, and a very attentive and friendly staff. My only criticism: Sheraton should stop charging for internet at the rooms! Most international hotels are not doing this anymore, it is quite irritating!
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Great hotel right on the lake”
Staff were friendly and helpful. Limo from airport was expensive but lush and worth feeling safe on our first late night arrival in Hanoi. Travel agent only really set up for day tour stuff so went outside to find out more options for longer-term travel around Vietnam. Buffet breakfast very good. Afternoon tea a bit dissapointing unless you just like eating cakes - better off outside loads of coffee shops very close to hotel
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Review of Sheraton Hotel in Hanoi”
Everything was great except the tennis court. The condition of the tennis court is AWFUL!!! Sheraton is 5-star hotel. One would expect a decent tennis court in a 5-star hotel.
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Amazing stay for us.”
It was wonderful. My parents, my wife and me had a great time here. Everything is really nice, except the main restaurant was close during the time we stayed. The bar has good cocktails, you should definitely try them. The room is spacious, clean and the air condition is really my wife favorite (she had problem with most of the A/C, but not this one, she slept like a baby every night here) We will stay here again next time when we are back in Hanoi.
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