Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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8.3

Excellent
21.1% this month
/10
(560 reviews)See what guests said
Highly rated by guests – 82% would recommend
View7
Breakfast5
Food & Dining1
See map

8.0

Excellent

Location rating score

Excellent location - 2.36 kilometers from city center
Parking
FREE
Popular landmarks
Presidential Palace Historical Site 2.3 km
Ho Chi Minh Mausoleum 2.6 km
One Pillar Pagoda 2.9 km
Old Quarter 3.5 km
Temple of Literature & National University 3.6 km
St. Joseph's Cathedral 3.9 km
Vietnam Museum of Ethnology 4.0 km
Hoa Lo Prison 4.1 km
Vietnamese Women's Museum 4.6 km
Nearby landmarks
YNOT 140 m
Oasis Grocery Store and Gourmet Shop 170 m
Hoa Fashion 180 m
Vietfighter 230 m
Hanoi Design Centre 270 m
Lacquer and more 270 m
Wood Plus Vietnam 270 m
Bamboo Village Shop 300 m
Module 7 310 m
L'Atelier 480 m
Free Wi-Fi

Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, Vietnam - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Hanoi every 13 minutes on Agoda.com
Value for money7.9
Distance to city center5km
Location rating8.0
Nearest airportGia Lam Airport (VVGL)
Distance to airport6.3 km

Rooms available at Sheraton Hanoi Hotel

Excellent
Room comfort & quality
8.3
Sheraton Club King, Club level, Guest room, 1 King
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Presidential Suite, Club level, Suite, 1 King
...
  • Room size: 126 m²/1356 ft²
  • Lake view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Sheraton Club Twin, Club lounge access, Guest room
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Ambassador Suite, Club level, 1 Bedroom Suite, 1 King
...
  • Room size: 112 m²/1206 ft²
  • Lake view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Executive Suite, Club level, 1 Bedroom Executive Suite
...
  • Room size: 67 m²/721 ft²
  • Lake view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Imperial Suite, Club level, Suite, 1 King
...
  • Room size: 176 m²/1894 ft²
  • Lake view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Grand Deluxe King, Guest room, 1 King, High floor
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Grand Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King, Guest room, 1 King
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Hanoi Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1150000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Hanoi Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Hanoi Hotel has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Hanoi Hotel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Sheraton Hanoi Hotel. A selection of food types including western, full american and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 560000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Sheraton Hanoi Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Hanoi Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for wireless internet and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Sheraton Hanoi Hotel?

On-site venues and convenient event services make Sheraton Hanoi Hotel an ideal choice for hosting events such as seminars, conferences and meetings. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel is located in Tay Ho District, famous for good restaurants such as Hemispheres Steak & Seafood Grill, Salt n' Lime and Hanoi Taco Bar - West Lake.

What popular shopping places are close to Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel is located in Tay Ho District area which features shopping places such as YNOT, Hoa Fashion and Hanoi Design Centre.

What are popular attractions near Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel is located in Tay Ho District area, which is famous for attractions such as Ho Tay Water Park, Hanoi International Fellowship and Hanoi Design Center.

What popular natural sightseeing spots are close to Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel is located within Tay Ho District, which makes it conveniently close to natural sights including Chich Sai and Driving.

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Explore the neighborhood

Overall rating:

8.3

Excellent
560 reviews
Cleanliness
8.6
Facilities
8.3
Location
8.0
Read all reviews >
What travelers say they love:
Great rooms.
Michael from United States
Couple
More about Sheraton Hanoi Hotel

More about Sheraton Hanoi Hotel

Adjacent to the iconic West Lake, the luxurious Sheraton Hanoi Hotel features picturesque views of the biggest fresh water lake of Hanoi. The property is located within a 10-minute drive to downtown Hanoi and the Hoan Kiem Lake. This hotel offers convenient accommodations with an outdoor pool, a fitness center and free on-site parking, promising to bring you a comfortable stay. Spacious guest rooms are equipped with separate shower room and bathroom, personal safety box, Wi-Fi internet, flat-screen TV with cable channels and complimentary tea/coffee.

The hotel features a 24-hour fitness center with gym equipment, sauna rooms, Jacuzzi and spa. All-day dining restaurant, Oven D’or, serves international buffet. Fine-dining restaurant, Hemispheres Steak & Seafood Grill, features steak and seafood specialties. Lobby Lounge offers light meals, coffee, afternoon tea and drinks throughout the day. Bar Déjà Vu provides a lively atmosphere for evening snacks and alcohol drinks.

The hotel is 20-minute walk to Tran Quoc Pagoda, 5-minute drive to Ho Chi Minh Mausoleum and One Pillar Pagoda, 15-minute drive to the famous Water Puppet Theater, Dong Xuan Market and the Temple of Literature. Without traffic jam, it takes 25 minutes from the hotel to Noi Bai International Airport by car.

Show less
Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Breakfast

19 mentions

Food & Dining

16 mentions

Internet

13 mentions

Housekeeping

7 mentions

Languages spoken

  • English
  • Japanese
  • Korean
  • Malay
  • Vietnamese

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Room windows that open
  • Secondary locks on all room windows
  • Toilet seat at wheelchair height -- some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental
Food and dining
Breakfast options
  • American
  • Vegetarian
  • Gluten-free
Restaurants on site

Oven D'or

  • Cuisine: International
  • Menu: Buffet

Hemispheres Steak & Seafood Grill Restaurant

  • Cuisine: Steakhouse
  • Menu: A-la-carte
Location
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, Vietnam
Very good
Location

8.0

Airports

  • Gia Lam Airport (VVGL)
    6.3 km 29 min drive
  • Noi Bai International Airport (HAN)
    17.9 km 27 min drive

Hospital or clinic

  •  International SOS Medical and Dental Clinic - 24 hrs
    630 m

Shopping

  • Night Market
    3.2 km

Convenience store

  • Vinmart
    2.1 km 10 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Presidential Palace Historical Site
    2.3 km
  • Ho Chi Minh Mausoleum
    2.6 km
  • One Pillar Pagoda
    2.9 km
  • Old Quarter
    3.5 km
  • Temple of Literature & National University
    3.6 km
  • St. Joseph's Cathedral
    3.9 km
  • Vietnam Museum of Ethnology
    4.0 km
  • Hoa Lo Prison
    4.1 km
  • Vietnamese Women's Museum
    4.6 km

Nearby landmarks

  • YNOT
    140 m
  • Oasis Grocery Store and Gourmet Shop
    170 m
  • Hoa Fashion
    180 m
  • Vietfighter
    230 m
  • Hanoi Design Centre
    270 m
  • Lacquer and more
    270 m
  • Wood Plus Vietnam
    270 m
  • Bamboo Village Shop
    300 m
  • Module 7
    310 m
  • L'Atelier
    480 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 5 year(s).

Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1150000 VND
  • Distance from city center5km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)560000 VND
  • Daily Internet/Wi-Fi fee0 VND

The property

  • Local Tax ID/ Rental License0100112268
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors18
  • Number of restaurants2
  • Number of rooms 299
  • Year property opened2003

Parking

  • Daily parking fee0 VND
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Sheraton Hanoi Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities8.3
Location8.0
Room comfort and quality8.3
Service8.5
Value for money7.9
High score for Hanoi
Rating
9+ Exceptional (108)
8-9 Excellent (80)
7-8 Very Good (91)
6-7 Good (28)
<6 Below Expectation (42)
Time of the year
Mar - May (94)
Jun - Aug (104)
Sep - Nov (80)
Dec - Feb (71)
Don't miss out!Users are booking a place in Hanoi every 13 minutes on Agoda.com
All guests (447)
All room types
All languages

Show reviews that mention 

Showing 349 verified guest comments
12345
8.3
Excellent
Minh from Vietnam
Business traveler
Stayed 2 nights in July 2013

Good Time”

Fiendly staffs, good food, fast service

The location of this hotel is next to West Lake. This is a quiet and peaceful place in center of Hanoi. This hotel is quite far from Noi Bai International airport. (1 hour and 19$ full price for taxi to get there) In my opinion if you are seeking a place with beautiful nature for relaxing - Sheraton is not the place for you because it located in the center of a crowded city. However this is absolutely a perfect place for you to stay during your business trip. It has everything you need for couple days staying such as comfortable room with widely bed, fully furnished, facilities, nice bathroom with tub and shower room, breakfast every morning, new newspapers and magazines... (Or even longer for your family trip if you're planning for a staying in Hanoi and travel around the city, shopping, visit your relations, etc.) When I came, the receptionists impressed me with their professional and friendly attitude. They can offer you good service during your time spending here. All staffs are kind and well-training. I really appreciate their fast service. I called Guest Services so many times for meal and room service and they did not let me wait for long time. Besides that, I ordered dishes from Sheraton's restaurants for dinner and midnight meal and their food's quality can satisfied me. Most of dishes I ordered were delicious (except Stir rice - I can't even swallow it. I hoped they did not stir rice with corn next time) Although all good points they have, there are some disadvantages here. I cannot access to the 3g connection on mobile network. Mobile is always has weak cellular signal. All phone calls keeps disconnecting and re-connecting during the conversation. I can't even have a conversation without hang-up. Text messages cannot sent, my mobile almost useless when I was in Hotel. Smartphone is a common device for long distance working. How can people use their phone if there is no cellular? Even though they have Wi-Fi but 18$/day for normal guest (not gold member of

Reviewed July 21, 2013

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9.3
Exceptional
Sharon from United States
Group
Stayed 2 nights in January 2016

Great Hotel”

Relaxing-Comfort-Friendly Staff

Our stay at this Sheraton Hanoi Hotel was great. We created immediately upon arrival and the staff was extremely friendly and helpful. The hotel was beautiful with fantastic rooms. If we wanted to eat at the hotel there was a wide variety of food to choose from and a wonderful buffet breakfast. We really enjoyed our stay.

Reviewed January 25, 2016

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10.0
Exceptional
Michael from United States
Couple
Stayed 2 nights in April 2018

One of the Best Hotels in Hanoi”

We live in Hanoi. The Sheraton Hanoi is our go-to "staycation" venue. We've tried many other hotels, but always come back to the Sheraton. The service is superb. Great rooms. Nice atmosphere. Wonderful buffet breakfast. Top notch gym and spa. When the weather is good, the pool is a very relaxing place to be.

Reviewed May 21, 2018

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8.7
Excellent
NANDAN from India
Family with young children
Stayed 1 night in December 2012

Lovely hotel”

hospitality

Hotel Sheraton Hanoi found to very good and standards as per five star class , as it is supossed to be.We have gone thro Agoda and the package seems to be cheaper, had this been booked directly with the hotel. Have upgraded the room to the suite room, so there were 24 hrs internet facilty and free drink in stipulated time, was allowed in the 17th Floor. The staffs were good and responsive.The buffet breakfast was good with variety of food. The view from the hotel room was also very good.Overall stay was good.

Reviewed December 24, 2012

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10.0
Exceptional
Lachlan from Australia
Business traveler
Stayed 2 nights in December 2013

Set in expat area away from main business area”

Location, Comfort,

The Sheraton Hanoi Hotel is a very comfortable hotel in an expat area of Hanoi, tucked away from the main business and touristy area. There are some great local restaurants in the surrounding streets that are worth a wander.

Reviewed January 11, 2014

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9.7
Exceptional
einat from Israel
Business traveler
Stayed 3 nights in October 2013

at the end of the day - it is the Sheraton !!!”

good breakfast, nice and comfortable room, central but quiet

the hotel is located in the center of Hanoi, just on the lake and a short walk from the old city.by the end of the day, it is the Sheraton , and therefore breakfast, rooms, bussines center and other services provided are great and high quality. would defenitly return when visiting hanoi again.

Reviewed November 07, 2013

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9.3
Exceptional
jolie from Hong Kong SAR, China
Group
Stayed 4 nights in June 2013

simply wonderful, worth the $”

quiet but easy-access location, great food/spa around, such a comfortable place

This is the first time I stay at Sheraton and I would say this is the best out of my experience in different hotels and countries! The view was awesome with lake and swimming pool outside of my window. The location is simply perfect for everything: biking, spa, great restaurants just simply within 5 mins walk from the hotel, yet it is so easy to get access to anywhere in the city. The staffs were so nice and caring. I got sick in the end of the trip and the hotel staff helped a lot when I needed a doctor. This is the only hotel I have been to without any critics. The price is worthy and it is not that bad anyway. Would love to come back again!

Reviewed October 06, 2013

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8.0
Excellent
Teng from Singapore
Business traveler
Stayed 5 nights in November 2012

Best Business Hotel in Hanoi”

Safe, beautiful view from room

I have always stayed in Sheraton Hanoi for my trips to Hanoi. Before that, I have stayed in several others but this has to stand out. Good breakfast and safe environment makes me go back regularly. Another plus is that it has some really cool restaurants nearby. Like Vineyard (walking distance from hotel), it has one of the biggest wine collection I have seen in a restaurant and the price is really reasonable. The fact that the hotel houses most of the airline staff says alot as well.

Reviewed January 04, 2013

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9.7
Exceptional
Chariya from Thailand
Business traveler
Stayed 2 nights in August 2014

great hotel , nice view”

Good facilities, friendly staffs and nice view

I always stay at Sheraton every time I travel to Hanoi. The hotel is located next to a lake and it is a good long walk. Breakfast was nice with variety of food. Definitely this hotel is value for money

Reviewed August 31, 2014

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7.7
Very good
Ari from Finland
Family with young children
Stayed 2 nights in June 2013

A mini-break from our Hanoi home”

Price, room, food

Spent two nights in a mini break. We live in Hanoi and are moving away so our home is empty. Been in Sheraton before. Ok place for this purpose at least. Very expensive food though so you might prefer eating elsewhere which is easy in Tay Ho.

Reviewed June 12, 2013

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8.3
Excellent
Terence from Singapore
Business traveler
Stayed 1 night in July 2013

Nice hotel which is essentially what Sheraton is!”

Great big room, nice facilities, pleasant staff

If there was one word to describe my stay at Sheraton Hanoi, it was PLEASANT! I would not hesitate to stay in this hotel again. The only downside of this hotel is its location ... its a bit far off from the town center.

Reviewed July 10, 2013

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9.0
Exceptional
John from Australia
Couple
Stayed 2 nights in March 2013

Very relaxing and enjoyable”

Friendly staff Understood and spoke english very well The food was excellent

We had a very enjoyable stay at the Sheraton. The staff were very attentive and friendly. The Hotel ambience was very nice. We believe that they could improve their performance by making internet free for all rooms, as most hotels in Asia do.

Reviewed April 05, 2013

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8.3
Excellent
Doll from Australia
Family with teens
Stayed 2 nights in August 2013

Great stay at Sheraton Hanoi”

Very attentive staff, great food at Hemesphere restaurant & good Club lounge

Our stay at Sheraton Hanoi was very relaxing and stress free as the staff at the Club lounge were very attentive and extremely helpful. Food in the hotel was very good. We will definitely come back to stay again

Reviewed August 23, 2013

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8.0
Excellent
Chien from Taiwan
Group
Stayed 3 nights in April 2013

Nice room and delicious breakfast”

Clean room, nice bathroom and delicious breakfast

I like to live in Sheration when I go on a trip. Last month, I went to Hanoi with my friends, I still slelected Sheraton. As usual, delicious breakfast, I quite enjoyed it. Plus, friendly concierges, they really helped me a lot. thanks to these young men, it was my first time visit Hanoi, they introduced me where to go and told the taxi drivers to take me to the destinations. It impressed me a lot.

Reviewed May 08, 2013

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8.7
Excellent
Peng from Singapore
Business traveler
Stayed 2 nights in March 2015

lake view hotel”

Smooth traffic to the airport, not far from old town, nice lake view

I stayed here for my business trip, and I arrived at Hanoi quite late in the evening. What I like is that it take 20-30 min to reach the hotel from the airport without much traffic. Even when I'm leaving Hanoi during the day, it also take the same amount of time to reach the airport. Perfect for people like us who is in Hanoi for business.

Reviewed May 05, 2015

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8.3
Excellent
Chariya from Thailand
Business traveler
Stayed 3 nights in November 2015

Close to lake , beautiful”

Good hotel , comfortable bed and good breakfast

Breakfast and food in the hotel is great. I love to stay in this area and it is close to the lake and there are many good restaurant just walking distance. However , rooms are quite old and not really up to Sheraton standard. I had the worse room ever on the low floor and next to tennis court so I feel no privacy at all and had to stay for 3 nights. One more thing , they still charge for internet where most of 5 star hotel these days offer for free

Reviewed November 09, 2015

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8.7
Excellent
Andres from Argentina
Business traveler
Stayed 2 nights in September 2013

Very good stay”

Staff, rooms and service, location

My stay was fine, with a very nice room and services overall, and a very attentive and friendly staff. My only criticism: Sheraton should stop charging for internet at the rooms! Most international hotels are not doing this anymore, it is quite irritating!

Reviewed October 24, 2013

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8.7
Excellent
Paul from United Kingdom
Family with young children
Stayed 2 nights in July 2013

Great hotel right on the lake”

Big room, good food, swimming pool

Staff were friendly and helpful. Limo from airport was expensive but lush and worth feeling safe on our first late night arrival in Hanoi. Travel agent only really set up for day tour stuff so went outside to find out more options for longer-term travel around Vietnam. Buffet breakfast very good. Afternoon tea a bit dissapointing unless you just like eating cakes - better off outside loads of coffee shops very close to hotel

Reviewed July 24, 2013

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10.0
Exceptional
Ruslan from Russia
Couple
Stayed 1 night in December 2014

Review of Sheraton Hotel in Hanoi”

Food, room and service

Everything was great except the tennis court. The condition of the tennis court is AWFUL!!! Sheraton is 5-star hotel. One would expect a decent tennis court in a 5-star hotel.

Reviewed December 15, 2014

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9.3
Exceptional
Long from Vietnam
Couple
Stayed 3 nights in February 2014

Amazing stay for us.”

The bartender is great, you should try out. Very friendly staff. Nice room

It was wonderful. My parents, my wife and me had a great time here. Everything is really nice, except the main restaurant was close during the time we stayed. The bar has good cocktails, you should definitely try them. The room is spacious, clean and the air condition is really my wife favorite (she had problem with most of the A/C, but not this one, she slept like a baby every night here) We will stay here again next time when we are back in Hanoi.

Reviewed February 13, 2014

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