Excellent 8.2
Based on 303 reviews

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About this property


Guests will be fascinated by the luxurious Sheraton Hanoi Hotel which features picturesque views of the West Lake. Guests are provided with convenience as it is a 10-minute drive to downtown Hanoi and the Hoan Kiem Lake. Facilities provided at the hotel include an outdoor pool, fitness center, and car park. The guestrooms are perfect to stay in with a personal safe, tea/coffee making facilities, and a flat-screen TV with cable channels. Featuring a blend of traditional Vietnamese and French colonial decor, they offer a large marble bathroom and ample work space. Guests are ensured to have plenty to do during their stay with a 24-hour fitness center and a relaxation center with sauna rooms and massage services. For dining options, Oven D’or Restaurant serves an international buffet and features seafood specialties. Hemispheres restaurant serves steak and seafood, a selection of great wines of the world as well as a mouthwatering afternoon high tea buffet with irresistible pastries, luscious cakes, and exquisite savories. Sheraton Hanoi Hotel is a 10-minute walk from Ho Chi Minh Mausoleum and One Pillar Pagoda. Within a 10-minute drive, guests can reach the famous Water Puppet Theater, Dong Xuan Market, and the Temple of Literature. Noi Bai International Airport is a 40-minute drive away.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Shuttle service
  • Taxi service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court(s)
  • Tours
  • Yoga room

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shared lounge/TV area
  • Shop(s)
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]


  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Chinese (Mandarin)
  • Japanese
  • Korean
  • Latvian
  • Russian
  • Swedish
  • Ukrainian
  • Vietnamese
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 65 USD
Breakfast Charge (when not included in room rate): 26 USD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5km
Distance to Airport: 23Km
Internet Usage Fee: 15 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 18
Number of Restaurants: 2
Number of Rooms : 299
Parking Fee (per day): 0 USD
Time to Airport (Minutes): 20
Year Hotel Built: 2003
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Recent customer comments

Filter by traveler type

based on 303 reviews
  • Cleanliness 8.5
  • Facilities 8.5
  • Location 7.9
  • Room comfort and quality 8.3
  • Service 8.4
  • Value for money 7.8
  • Food and dining 8.0
Sort by

Yong from Singapore
Business traveler
Stayed 3 nights in May 2016
Good locatiin. Near MTR. Shopping Shopping and more Shopping
Overall above what i expected, Good location and near major tourist attractions and shopping galore. Good overall experience as the front desk was oind enough to let me check in early. Will aurely come back if i stay in HK!
Reviewed September 18, 2016

Mukta from India
Solo traveler
Stayed one night in September 2016
Great VFM for a 5*
Despite being in the middle of town, very quiet hotel w character. Very good VFM for 5 star
Reviewed September 15, 2016

Van from Vietnam
Stayed 3 nights in September 2016
Old hotel, everything works. Happy and helpful staff. Need renovation!!!!
Reviewed September 13, 2016

Josep from Spain
Stayed 2 nights in July 2016
Fantastic stay
Very good location, friendly staff and very good buffet for breakfast. The rooms are large, very comfortable and with nice views.
Reviewed August 12, 2016

Minfei from China
Business traveler
Stayed 2 nights in June 2016
Good choice in Hanoi
Staff very friendly and helpful. Food is of many choices and fresh.
Reviewed August 11, 2016

Trang from Vietnam
Business traveler
Grand Deluxe
Stayed one night in August 2016
Good deal
Reviewed August 09, 2016

Jae from Vietnam
Solo traveler
Grand Deluxe
Stayed one night in August 2016
good hotel
wonderful hotel in hanoi
Reviewed August 05, 2016

Irene from Singapore
Solo traveler
Grand Deluxe
Stayed 2 nights in June 2016
A little far from town and no hot water in shower and bath
The hot water tap was locked to prevent guest from turning on the hot water (both shower and tub). Thus, I had to shower in cold water for my entire stay, good thing that the weather is rather warm.
Reviewed June 17, 2016

Heribert from Germany
Business traveler
Stayed one night in June 2016
Nice lake-area
Pittoresque location. Had room with lake-view. Best chances for a relaxing walk along the lake. Many good restaurants nearby. Friendly and kompetent staff. The bathroom was a bit old fashioned.
Reviewed June 16, 2016

james from United Kingdom
Stayed one night in April 2016
A credit to the organisation
Everyone was so incredibly helpful. Nothing was too much bother. We stayed here several times this Easter break and each time the standards were always maintained. Thank you
Reviewed April 05, 2016


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