Excellent 8.2
Based on 305 reviews

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About this property


Guests will be fascinated by the luxurious Sheraton Hanoi Hotel which features picturesque views of the West Lake. Guests are provided with convenience as it is a 10-minute drive to downtown Hanoi and the Hoan Kiem Lake. Facilities provided at the hotel include an outdoor pool, fitness center, and car park. The guestrooms are perfect to stay in with a personal safe, tea/coffee making facilities, and a flat-screen TV with cable channels. Featuring a blend of traditional Vietnamese and French colonial decor, they offer a large marble bathroom and ample work space. Guests are ensured to have plenty to do during their stay with a 24-hour fitness center and a relaxation center with sauna rooms and massage services. For dining options, Oven D’or Restaurant serves an international buffet and features seafood specialties. Hemispheres restaurant serves steak and seafood, a selection of great wines of the world as well as a mouthwatering afternoon high tea buffet with irresistible pastries, luscious cakes, and exquisite savories. Sheraton Hanoi Hotel is a 10-minute walk from Ho Chi Minh Mausoleum and One Pillar Pagoda. Within a 10-minute drive, guests can reach the famous Water Puppet Theater, Dong Xuan Market, and the Temple of Literature. Noi Bai International Airport is a 40-minute drive away.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Shuttle service
  • Taxi service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court(s)
  • Tours
  • Yoga room

Dining, drinking, and snacking

  • Bar
  • Coffee/tea maker
  • Coffee shop
  • Complimentary bottled water
  • Mini bar
  • Refrigerator
  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shared lounge/TV area
  • Shop(s)
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]


  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean
  • Latvian
  • Russian
  • Swedish
  • Ukrainian
  • Vietnamese
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 65 USD
Breakfast Charge (when not included in room rate): 26 USD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5km
Distance to Airport: 23Km
Internet Usage Fee: 15 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 18
Number of Restaurants: 2
Number of Rooms : 299
Parking Fee (per day): 0 USD
Time to Airport (Minutes): 20
Year Hotel Built: 2003
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Verified traveler reviews

Filter by traveler type

based on 305 reviews
  • Cleanliness 8.5
  • Facilities 8.4
  • Location 7.9
  • Room comfort and quality 8.3
  • Service 8.4
  • Value for money 7.8
  • Food and dining 8.0
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