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Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel

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8.6

Excellent

3,025 reviews

3,025 reviews

Housekeeping47
Breakfast28
View18
See map

8.5

Excellent

Location rating score

Excellent location - 250 meters from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Imperial Spa

30 m

Jalan Thamby Dollah

40 m

SaVanh

50 m

Ivy

80 m

Bed

80 m

Popular landmarks
Menara Kuala Lumpur

780 m

Petronas Twin Towers

1.3 km

KLCC - Bukit Bintang Pedestrian Walkway

1.5 km

Central Market

1.5 km

Aquaria KLCC

1.6 km

Closest landmarks
Loke Mansion

240 m

Campbell Shopping Complex

270 m

Wisma Loke

280 m

Fruit

330 m

A'Famosa Theme Park

330 m

Sheraton Imperial Kuala Lumpur Hotel

Jalan Sultan Ismail, Golden Triangle, Kuala Lumpur, Malaysia, 50250 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Golden Triangle part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Hot tub

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

6 travelers have booked today.

Value for money8.4
Distance to city center2.3km
Location rating8.5
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport16.7 km

Rooms available at Sheraton Imperial Kuala Lumpur Hotel

Excellent
Room comfort & quality

8.7

Sheraton Club Room, Club lounge access, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Sheraton Club Room, Club lounge access, Guest room, 42 sqm
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Suite, 1 Bedroom Executive Suite, 1 King, City view
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ambassador Suite, Club lounge access, Suite, 1 King, 168 sqm
...
  • Room size: 168 m²/1808 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest room, 1 King, City view, 42 sqm
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Imperial Suite, Club lounge access, 1 King, City view
...
  • City view
  • Separate shower/bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Room, Guest room, 2 Twin/Single Bed(s), City view
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Sheraton Club Suite, Club lounge access, 1 King, City view
...
  • City view
  • Separate shower/bathtub
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Imperial Kuala Lumpur Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Imperial Kuala Lumpur Hotel?

Sheraton Imperial Kuala Lumpur Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 210 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Sheraton Imperial Kuala Lumpur Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Imperial Kuala Lumpur Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Sheraton Imperial Kuala Lumpur Hotel. Full american breakfast is available for guests. There's an additional charge of 68 MYR for adults and 38 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Imperial Kuala Lumpur Hotel?

Sheraton Imperial Kuala Lumpur Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Sheraton Imperial Kuala Lumpur Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Imperial Kuala Lumpur Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Sheraton Imperial Kuala Lumpur Hotel?

On-site venues and convenient event services make Sheraton Imperial Kuala Lumpur Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Imperial Kuala Lumpur Hotel?

Sheraton Imperial Kuala Lumpur Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Sheraton Imperial Kuala Lumpur Hotel?

The closest train, metro, or bus station to Sheraton Imperial Kuala Lumpur Hotel is Medan Tuanku Monorail Station, 130 m away.

What restaurants are nearby Sheraton Imperial Kuala Lumpur Hotel?

Sheraton Imperial Kuala Lumpur Hotel’s neighborhood is Golden Triangle which includes popular restaurants such as SASAGAWA Japanese Restaurant, Chamber 3 KL and Bisou.

What popular shopping places are close to Sheraton Imperial Kuala Lumpur Hotel?

Shopping options in Sheraton Imperial Kuala Lumpur Hotel’s Golden Triangle neighborhood include SOGO, Campbell Shopping Complex and Chow Kit.

What are popular attractions near Sheraton Imperial Kuala Lumpur Hotel?

Sheraton Imperial Kuala Lumpur Hotel’s location in the Golden Triangle neighborhood makes it close to famous attractions including Jalan Masjid India, Istana Negara and Jalan Tuanku Abdul Rahman.

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Explore the neighborhood

What people love about Sheraton Imperial Kuala Lumpur Hotel

  • 9.6

    Exceptional
    Staff 

    "Friendly staff, nice hotel to stay if plan for family trip"

    Ee

    |

    August 10, 2022

  • 7.2

    Very good
    Cleanliness

    "Beautiful, spacious, clean."

    Na

    |

    July 28, 2022

  • 7.2

    Very good
    Location

    "Good location, breakfast is ok."

    Abdus

    |

    July 26, 2022

Overall rating:

8.6

Excellent
3,025 reviews
Cleanliness
8.7
Facilities
8.6
Location
8.5
Read all reviews >
What travelers say they love:
Bed is super comfy and room is very clean
CHE from Malaysia
Solo traveler
More about Sheraton Imperial Kuala Lumpur Hotel

More about Sheraton Imperial Kuala Lumpur Hotel

Sheraton Imperial Kuala Lumpur Hotel

Take a good wander and unveil the wonder of Kuala Lumpur with a stay at Sheraton Imperial Kuala Lumpur Hotel. Conveniently located only 8.9 km from Terminal Bersepadu Selatan, a stay at Sheraton Imperial Kuala Lumpur Hotel adds efficiency to your trip with easy city access and diverse day trip options.
At Sheraton Imperial Kuala Lumpur Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Kuala Lumpur even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Sheraton Imperial Kuala Lumpur Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Sheraton Imperial Kuala Lumpur Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Sheraton Imperial Kuala Lumpur Hotel even come with extra design features such as a separate living room. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Sheraton Imperial Kuala Lumpur Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Sheraton Imperial Kuala Lumpur Hotel has a selection of cuisine types including halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
Apart from amenities and services, Sheraton Imperial Kuala Lumpur Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Sheraton Imperial Kuala Lumpur Hotel is the perfect spot to explore Kuala Lumpur's fascinating cultural sights and attractions. Don't forget to stop by Menara Kuala Lumpur located 770 m away, where everyone who visits Kuala Lumpur wants to have their photo taken.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

61 mentions

Housekeeping

40 mentions

Food & Dining

31 mentions

Internet

28 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Malay
  • Tamil

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in all rooms
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Flashing door knockers in some rooms
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in all rooms
  • Lowered night guards on some guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • Roll-in shower in some rooms
  • Room and suites access through exterior corridor
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to all hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in all guest rooms
  • TTY/TTD compatibilty in some rooms
  • Valet parking outfitted for wheelchair
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

Essence

  • Cuisine: International
  • Menu: A-la-carte

Celestial Court

  • Cuisine: Chinese
  • Menu: Buffet

Villa Danieli

  • Cuisine: Italian
  • Menu: Buffet
Location
Jalan Sultan Ismail, Golden Triangle, Kuala Lumpur, Malaysia, 50250
Excellent
Location

8.5

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    16.7 km 38 min drive
  • Kuala Lumpur International Airport (KUL)
    46.3 km 59 min drive

Public transportation

  • Medan Tuanku Monorail Station
    140 m 4 min walk
  • LRT Train Station - Dang Wangi
    360 m 6 min walk

Hospital or clinic

  • Jaya-iss Farmacy
    630 m

Shopping

  • Pavilion Kuala Lumpur
    1.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    300 m 4 min walk
What's nearby

Popular landmarks

  • Menara Kuala Lumpur
    780 m
  • Petronas Twin Towers
    1.3 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.5 km
  • Central Market
    1.5 km
  • Aquaria KLCC
    1.6 km
  • Jalan Alor
    1.7 km
  • KLCC Park
    1.7 km
  • Chinatown - Kuala Lumpur
    1.8 km
  • Pavilion Kuala Lumpur
    1.9 km
  • KL Bird Park
    2.3 km

Nearby landmarks

  • Imperial Spa
    30 m
  • Jalan Thamby Dollah
    40 m
  • SaVanh
    50 m
  • Ivy
    80 m
  • Bed
    80 m
  • Cynna and Loft
    110 m
  • Maison Bar
    120 m
  • Garçon at Maison
    120 m
  • Medan Tuanku Monorail Station
    140 m
  • AEON Quill
    140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee210 MYR
  • Distance from city center2.3km
  • Travel time to airport (minutes)70

Extras

  • Breakfast charge (unless included in room price)68 MYR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors38
  • Number of restaurants3
  • Number of rooms 398
  • Room voltage240
  • Year property opened1997
  • Most recent renovation2018

Reviews of Sheraton Imperial Kuala Lumpur Hotel from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.7
Facilities8.6
Location8.5
Room comfort and quality8.7
Service8.5
Value for money8.4
High score for Kuala Lumpur
Rating
9+ Exceptional (399)
8-9 Excellent (255)
7-8 Very Good (268)
6-7 Good (98)
<6 Below Expectation (91)
Time of the year
Mar - May (220)
Jun - Aug (276)
Sep - Nov (254)
Dec - Feb (361)
All guests (1,825)
All room types
All languages

Show reviews that mention 

Showing 1,111 verified guest comments
12345
9.3
Exceptional
SEONG from South Korea
Couple
Stayed 2 nights in August 2013

Nice Hotel and enough to be recommended”

Satisfied room condition, easy to get the public transportation(especially monorail), nice swimming pool

The Sheraton Imperial Kuala Lumpur Hotel is just like what you expect from the name of "Sheraton". It is not really far from "Bukit Bintang" (only 3 stops on monorail) and the hotel itself is quiet and sound since it is not located in city center or public place. If you want to go to market or mall, you can spend only 10 minute to get there on foot (but the mall is not really big, only small super market, restaurants and starbucks!). The pool is small but does not to be bigger in my opinion. Select this hotel with cheap price and you must be satisfied!

Reviewed September 13, 2013

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10.0
Exceptional
Graeme from United Kingdom
Couple
Stayed 2 nights in September 2009

Sheraton Imperial, Kuala Lumpur”

Excellent service, magnificent design, next to monorail

The Sheraton Imperial is superbly located, 50 metres from Medan Tuanku monorail station, right in the middle of the Golden Triangle. Little India is 5 minutes walk and Chinatown 10-15 minutes. The entrance and foyer are as grand as one would expect, as are the sweeping staircases and interior decoration. The rooms are more 4-star then 5, though still very comfortable and roomy. The level of service is absolutely superb - every request I made was granted, even if it was practically impossible! We asked to be switched to a room with a view of the Towers and our request was granted, on a Saturday night, and an upgrade thrown in for good measure. The breakfast is nothing short of a banquet - Western, European, Malaysian, Thai, Chinese, Indian - eat as much as you like, or as much as you can of top-class restaurant quality cuisine. Highly recommend this Hotel.

Reviewed September 14, 2009

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9.7
Exceptional
la from Malaysia
Solo traveler
Stayed 2 nights in July 2015

Well done”

Staff friendly, polite and effient

This is my first time stay at Sheraton Imperial KL, but the hotel staff really show they are passion about their service. I arrive at the hotel around 1230 hrs, unexpected the room is ready and the the reception is very friendly and within 10 min I can proceed to my room. once I enter my room I amazed by the size of the room and my room mate also said it is too big for us. Later when we going out looking for some places to shop, the Concierge Faizal really give us very good guide line how to travel by MRT which just 5 min walk from hotel. over all the hotel is good but only one thing is the toilet flooring look old. Lastly I need to praise the F&B staff at the breakfast room because at the morning before we check out we went to take the breakfast, but unfortunately my room mate is not felling fell and he is vomit at the table where we sit. The restaurant staff react very quickly to help us and thanks again for their professional attitude. Generally the hotel deserve as 5 star luxury. I will come back again to stay at Sheraton Imperial.

Reviewed July 27, 2015

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9.0
Exceptional
Lawson from United Kingdom
Couple
Stayed 2 nights in March 2014

Excellent stay in Sheraton Imperial”

Large-sized rooms, comfortable beds, great restaurants

We had an excellent stay at the Sheraton Imperial. It was our second visit and we were provided with the same high standards as three years ago. The high quality of the rooms, together with a good choice of restaurants and proximity to the downtown shopping area/Petronas Towers, make the hotel highly recommended in Kuala Lumpur.

Reviewed June 24, 2014

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10.0
Exceptional
Choon from Singapore
Family with young children
Stayed 1 night in December 2012

Excellent Service”

Good location, Good Service, Comfortable room

The staff was friendly and provide excellent service. The stay at Sheraton Imperial Hotel was pleasant and the location was good and it was near to the mono rail. So it is convinence to travel around Kuala Lumpur. The room was spacious for the family and nice to stay in.

Reviewed January 08, 2013

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9.3
Exceptional
Danny from Singapore
Couple
Stayed 2 nights in August 2013

Great location and value-for-money”

Location, big room size and friendly staff

The rooms (I booked two) were both spacious and comfortable. Newer hotels wouldn't have rooms as big as these. Location was great - monorail station was right at the door step. No problem traveling from hotel to main shopping area which is just a few stops away. Only inconvenient thing is that Sheraton Imperial KL Hotel does not offer free wifi in the rooms. The lobby is always crowded with people sitting around the sofa area using mobile phones and laptops for the wifi service, which is only free at the lobby. Tourists from China are noisy and unkempt which makes the lobby an ugly sight. Hotel staff could gently remind hotel guests of decorum. Otherwise, hotel staff were very friendly, helpful and efficient. Great stay. Would definitely return.

Reviewed August 14, 2013

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9.3
Exceptional
Jacek from Poland
Couple
Stayed 4 nights in December 2009

Very good hotel”

-Very nice service' staff -Tasty breakfasts -Good location (close to city-train station) -Very good general hotel' appereance
-lack of free-of-charge Internet in the room

Generally very good, modern, clean and well-managed hotel. The additional advantage is wide range of daily tours offered by the hotel' concierge with the additional charges (we had the great pleasure to take part in one of those tours). One of the best things about this hotel is also the possibility of having (from some of the rooms) the brilliant view over Kuala Lumpur skyline (with direct wiew on Petronas Twin Towers). The hotel is also well lacated, being only some 50 metres from the city-train station (thanks to which the transportation from the hotel to the city center and to the airport is really easy and fast). Also I've got nothing to complain about the hotel' service (the staff is generally very nice). The only drawback is the lack of free Internet in the rooms (but there is an easy Web' access at the hotel' lobby).

Reviewed January 12, 2010

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9.0
Exceptional
Duncan from United Kingdom
Business traveler
Stayed 2 nights in January 2013

Pleasantly surprised with Sheraton Imperial.”

Fabulour rooms ... very spacious and comfortable

i enjoyed my stay at sheraton imperial hotel. staff very warm and efficient. though i had to change my room on first night due to leaking aircon ... making tiled floor dangerously slippery. lobby provides excellent meeting and pc facility & free wifi. breakfast buffet was good .. not fantastic. best description being 'value for money'. hotel location not good for shopping ... and needs 10 min taxi ride to suria shopping centre klcc. overall happy with my choice. previous trips to kl i stayed at traders hotel.

Reviewed January 27, 2013

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8.3
Excellent
Shafinah from Singapore
Group
Stayed 4 nights in September 2013

Pleasant, Though It Did Fall Short of Expectations”

Location, Cleanliness, Room

The hotel is located in just few steps to the monorail that takes you to prominent locations in the golden triangle, and 10 minutes walk to Sogo. Love the rooms and the overall cleanliness, although there were a couple of 'unexpected' hiccups. Had to wait for slightly more than 2 hours at the lobby when we checked in, because our rooms weren't ready. In the end, we were downgraded to a room 5 floors lower, because they still weren't ready even after all that time. By the time we checked in, it was already close to 5, even though we reached the lobby at 2.30pm. Also, when we called for housekeeping services, the lady who attended to us had a questionable attitude, and made it seem like we were imposing on her and disturbing her conversation with her colleague. Found that to be unprofessional and somewhat appalling, especially coming from a hotel like Sheraton. Could definitely use some improvement on service. The staff were friendly and courteous, but if they'd just given us the room on the lower floor right from the start, it would have saved us those 2 hours of just sitting at the lobby and waiting listlessly for nothing.

Reviewed December 05, 2013

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9.3
Exceptional
Muhammad from Pakistan
Couple
Stayed 3 nights in October 2009

Best place t live whilst in KL”

Stayed in the 36th floor. Had the best view of Suria KL towers and Menara KL tower
Couldnt find any!

If this your first time in KL, this must be your choice. Its located right next to golden triangle. The mono rail station is right outside the hotel with links to all the places. The hotel itself is very good value for money, although I paid a little extra to get the executive club floor. Got many benefits cz of it. The best of all was a room on the 36th floor with the best view of the skyline of KL. Would recommend this hotel to everyone looking for a nice 5 star hotel in KL.

Reviewed October 31, 2009

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9.2
Exceptional
Jacqueline from United Kingdom
Family with teens
Stayed 3 nights in January 2017

Good time the Sheraton Imperial”

Booked 2 club rooms, were checked in at the lobby as opposed to the club lounge which we thought was a bit strange. Club room was a little dated but nice, club lounge staff all very friendy and efficient, good selection of canapés, but no vodka! Didn't use the swimming pool, but it seemed ok. Location nice and quiet with easy access to KLCC Suria and Bukit Bintang via taxi. Overall a good 3 nights at the Sheraton Imperial

Reviewed January 21, 2017

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9.0
Exceptional
danial from Norway
Family with young children
Stayed 2 nights in October 2013

Friendly staff, nice and clean, close to monorail”

The friendly staff, the fitness center, and the room quality and size

I had a good experience staying at the Sheraton Imperial KL. The staff was very friendly and helped us a lot with information about tourist attractions to visit. The room were clean but noisy. We could hear loud music from the discos at night, even though we stayed at 25th floor we could hear it clearly. It will definitely disturb your sleep. Except for that it was a pleasant stay.

Reviewed November 08, 2013

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10.0
Exceptional
HAMIZAH from Malaysia
Solo traveler
Stayed 1 night in November 2012

Hotel beyond expectation”

Excellent services from front desk, room service and dining. Fast check in and check out.

Warm assistance provided by the hotel staff are magnificient. The facilities and services are beyond expectation. Spacious rooms with 'abundant' amenities provided. And a lot of complimentary mineral water too! 10 stars Sheraton Imperial KL!

Reviewed November 21, 2012

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8.7
Excellent
Chantelle from Australia
Couple
Stayed 3 nights in May 2013

Great staff, comfortable stay ”

Staff, breakfast, location

We stayed 3 nights at the Sheraton Imperial. Buffet breakfast was outstanding quality and selection, the rest of the dining wasn't so great. Staff were absolutely wonderful- very welcoming, friendly and provided prompt service. KL has a great public transport system and the hotel is withing a couple of hundred meters to the monorail. Great hotel would recommend it.

Reviewed May 23, 2013

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9.2
Exceptional
BADRUNISSA from Malaysia
Couple
Stayed 3 nights in April 2016

luxurious comfort”

Had a great time at Sheraton Imperial. We arrived late at night and ordered room service but the operator said we had to wait an hour for our food because they had many orders. We cancelled our order. The remote control for the TV was not working at room 3122. Other than that we had a wonderful dtay and hope to come back again soon.

Reviewed May 05, 2016

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9.0
Exceptional
Bruno from Italy
Couple
Stayed 5 nights in June 2014

Nice hotel close to the Petronas Towers”

Location, room, surroundings

Very classy hotel, close to the Petronas Towers. Also close to the monorail station with many clubs and bars just in the back alley. Very good food, especially the Italian restaurant. Excellent room with a very luxurious bathroom and a great view of the CBD of Kuala Lumpur. Staff very helpful and kind.

Reviewed February 02, 2015

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9.3
Exceptional
James from United Kingdom
Couple
Stayed 3 nights in December 2012

great hotel if your in kl”

Condition, cleanliness, swimming pool, location, services

very nice hotel in central kl very well situated for everything a holidaymaker/traveller would want or obviously for business. impeccable condition as you would expect at a sheraton swimming pool and gym/spa area big plus. very good standard buffet for breakfast and dinner room was very spacious and very nice only downside was one side of the hotel is noisy due to a local club we got moved to the other side of the hotel in a better room, much quieter with a view over petronas towers.. also tv in new room didnt work properly... we complained and it didnt get fixed... they did however give us a bottle of prosecco to say sorry which was better than the tv anyway!! all in all great stay and would definitely recommend it but stay on the quiet side of the hotel if staying between thurs and sunday james

Reviewed January 09, 2013

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8.8
Excellent
BADRUNISSA from Malaysia
Couple
Stayed 3 nights in April 2018

Efficient friendly staff.”

Always enjoy our stay at Sheraton Imperial but this time the bathroom was always stinking (room 2120). We asked for a change of room but they did not oblige saying they were full etc.. They cleaned the bathroom and sprayed it but the smell persisted. We were disappointed and stressed out with the stench. and our stay was not pleasant.

Reviewed April 30, 2018

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9.7
Exceptional
Merete from Norway
Family with young children
Stayed 3 nights in January 2015

Always a pleasure”

The club lounge, the breakfast and the outdoor swimmingpool

We have returned to Sheraton Imperial several times, and find the staff friendly, efficient and professional. The standard rooms need an upgrade because of wear and tare, but the deluxe and club rooms are excellent.

Reviewed January 16, 2015

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9.7
Exceptional
LALITH from India
Family with young children
Stayed 2 nights in January 2014

Good value for money spent”

Good Room, centrally Located

We stayed for 2 nights in sheraton Imperial, a very good hotel with decent size rooms, good locallaity and amenities of international standards..

Reviewed January 17, 2014

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