Sheraton Jiuzhaigou Resort
Deluxe King Room Sheraton Jiuzhaigou Resort
Lobby Sheraton Jiuzhaigou Resort
Lobby Sheraton Jiuzhaigou Resort
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7.9
Very good
/10
(177 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location
Parking
Available
  • Jiuzhaigou Zhangzhazhen Longkang Health Center28.46 km
  • Longkang Clinic28.48 km
  • Jiuzhai General Market28.73 km
  • Bianbian Supermarket29.46 km
  • Coco Kalu Bar29.54 km
  • Jiulv Group Automobile Service Center29.72 km
  • Jiuzhaigou Tourism Service Consulting Centre29.74 km
  • China Construction Bank29.79 km
  • Fulin Supermarket29.81 km
  • Traveling Shopping Center30.17 km
  • Free Wi-Fi

    Sheraton Jiuzhaigou Resort

    Jiuzhaigou Scenic Spot, Jiuzhaigou, Jiuzhaigou, China, 623402 - See map
    "The location of the hotel is very good, about 15-20 minutes walk to the entrance of Jiuzhaigou."
    Li - April 10, 2016
    Excellent cleanliness
    8.2 rating for cleanliness
    Very good comfort
    7.9 room quality and comfort
    • Free Wi-Fi in all rooms!

    • Sauna

    • Currency exchange

    • Steamroom

    • Air conditioning

    Property ranking|Compared to 210 Jiuzhaigou properties
    See all rankings
    Room comfort score
    7.9/10
    Cleanliness score
    8.2/10
    Location score
    8.7/10
    Service score
    7.9/10
    Better than
    98
    %
    of Jiuzhaigou properties
    Better than
    97
    %
    of Jiuzhaigou properties
    Better than
    96
    %
    of Jiuzhaigou properties
    Better than
    96
    %
    of Jiuzhaigou properties
    Value for money7.4
    Distance to city center1.5km
    Location rating8.7

    Rooms available at Sheraton Jiuzhaigou Resort

    7.9
    Very good
    Room comfort & quality
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 2 semi double beds
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    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 1 queen bed or 2 semi doubl...
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    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 2 semi double beds
    Enter dates to see prices
    Executive Suite Twin Room
    Executive Suite Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Accessible Twin Room
    Accessible Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Premier King Room
    Premier King Room
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 1 queen bed
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    Presidential Suite 2 King
    Presidential Suite 2 King
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices
    Jiuzhai Suite King Room
    Jiuzhai Suite King Room
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices
    Premier Twin Room
    Premier Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Executive Suite King Room
    Executive Suite King Room
    ...
    • Room size: 63 m²/678 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices

    What people love about Sheraton Jiuzhaigou Resort

    • 6.4
      Good
      Location

      "Near natural park Jiuzhaigou, with walking distance."

      Bee H.

      |

      December 23, 2016

    • 10.0
      Exceptional
      Breakfast

      "Comfort hotel with anything like facilities, staffs, breakfast, price."

      Hendriyanto

      |

      May 28, 2016

    • 8.4
      Excellent

      "Solid hotel and good value"

      Frank

      |

      November 20, 2016

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    More about Sheraton Jiuzhaigou Resort

    More about Sheraton Jiuzhaigou Resort

    10.0
    Exceptional

    "Good hotel."

    THI K.

    |

    February 25, 2017

    An overview

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    What they offer

    8.0
    Very good

    "Nice room."

    TAO

    |

    December 28, 2016

    Read more reviews
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Sheraton Jiuzhaigou Resort from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (177)Booking.com Reviews (33)
    7.9
    /
    10
    Cleanliness8.2
    Facilities7.8
    Location8.7
    Room comfort and quality7.9
    Service7.9
    Value for money7.4
    Rating
    9+ Exceptional (33)
    8-9 Excellent (36)
    7-8 Very Good (49)
    6-7 Good (22)
    <6 Below Expectation (19)
    Time of the year
    Mar - May (54)
    Jun - Aug (25)
    Sep - Nov (37)
    Dec - Feb (43)
    All languages
    All guests (177)

    Show reviews that mention 

    Showing 159 verified guest comments
    12345
    8.4
    Excellent
    Bee from Singapore
    Business traveler
    Superior Twin Room
    Stayed 2 nights in May 2017

    Excellent”

    Airport transfer to hotel was over priced at more than double what a taxi would charge. Was quoted a much higher fee booking a taxi to the airport than one we found ourself. Hotel is 5min drive to Jiuzhaigou National Park but away from shops/restaurants.

    Reviewed May 11, 2017
    9.6
    Exceptional
    Irene from United States
    Family with teens
    Superior Twin Room
    Stayed 2 nights in April 2017

    Clean and great location; old hotel but well maintained”

    We were pleasantly surprised at how clean and well maintained this hotel was for it's age. Also usually for hotels this size it is a zoo but we didnt feel crowded nor overwhelmed. Locationwise was great because after a full day at Jiuzhaigou the last thing you want is a long car ride. To get to the hotel, at the airport we got a roundtrip taxi for 600rmb. Takes you from the airport to hotel (our flight arrived at 8pm from Chengdu and there were tons of cabs outside) drop off and pickup to and from hotel and Jiuzhaigou entrance, and take you for breakfast, dinner, whatever in between, and return back from the hotel to the airport on various days. Probably could be cheaper haggling but we didnt bother as we were tired and it wasnt that expensive vs. the ripoff price of the hotel.

    Reviewed May 04, 2017
    10.0
    Exceptional
    Wen from Singapore
    Solo traveler
    Superior Twin Room
    Stayed 2 nights in May 2014

    Best hotel in Jiuzhaigou area ”

    Facilities, location

    Jiuzhaigou was just a couple minutes walk away, Sheraton is the only five star hotel that is near the reserve. Intercontinental is located on the outskirts as its supposedly in the middle of the forest. Wifi wasn't that great. Wouldn't recommend you using any of the toilets outside of the reserve, they are pretty horrendous. Sheraton offered comforts in an otherwise undeveloped area. Jiuzhaigou is gorgeous and well worth the entry price and trouble to have a look. It is so amazing Also, would recommend a flight there rather than bus as bus routes are tough and we saw many vomiting while we stopped at the bus station

    Reviewed December 31, 2014
    10.0
    Exceptional
    Shi from Singapore
    Couple
    Superior Twin Room
    Stayed 3 nights in June 2014

    Best hotel in JZG with 5* service ”

    Walking distance to JZG entrance, attentive service, excellent cleanliness

    Initially, we were not expecting much because the hotel is situated in a mountainous region 2 hours away from the airport but we were surprised by the high standards of Sheraton even in the mountainside. It is as good as any Sheraton worldwide. Since our check-in, the hotel staff who assisted us during check-in and even the bellboy remembered us and greeted us by our last names, which shows their attentiveness to details. Surrounding by mountains, the view from the room was spectacular. Besides being just 1km (2mins taxi ride) from the main JZG attraction, it is walking distance to "bian bian street", the side street where the local shops, restaurants are located. The hotel even went out of the way to help us purchase the front row seats to the local performance at the standard price. Excellent pool made from mineral water and had a great experience there. Would definitely recommend to anyone going to JZG to stay there.

    Reviewed June 18, 2014
    8.0
    Excellent
    CHINGSUM from Hong Kong
    Group
    Superior Twin Room
    Stayed 3 nights in August 2017

    Thanks much for the staff excellent service after the earthquake”

    The staff demonstrated professionalism after the earthquake on 8 August 2017. This is what I feel most grateful of. The reason I didn't give 5 stars was that the food quality of the dinner buffet was far from satisfactory - they overcooked the beef and added too much oil to the crepe.

    Reviewed August 12, 2017
    6.8
    Good
    Alice from Singapore
    Group
    Superior Twin Room
    Stayed 2 nights in July 2017

    Air condition not working”

    The setting of a/c says 23.5 degree Celsius but we woke up in the middle of the night perspiring. The second night we informed the hotel but they just replied that it is central control and it is like that in the summer. It is certainly the worst Sheraton experience.

    Reviewed July 17, 2017
    8.8
    Excellent
    Pedro from China
    Family with teens
    Deluxe King Room
    Stayed 2 nights in September 2016

    The hotel is just great and the location is perfect to visit the park”

    The only thing don't like was the gentleman in front desk who denied the coffe and cake service in the lobby bar, cause the time of the day ( vendor went to lunch) but a kind lady from restaurant opens the lobby bar for us and served the coffe and front desk man wasn't agree with her,

    Reviewed September 10, 2016
    9.0
    Exceptional
    Hendriyanto from Indonesia
    Group
    Superior Twin Room
    Stayed 2 nights in December 2015

    Good Hotel but the staff can't speak English”

    Good location, nice food, nice rooms.

    It was a nice stay at the Sheraton Jiuzhaigou. But the woman staff can't speak English, only 1 staff and 1 bellboy that can speak English. So, the check-in need a longer time. The rooms are nice although it's a little bit old. It took 5 minutes walk to Bus Station and 5 minutes to National Park by Taxi. The breakfast was nice.

    Reviewed January 11, 2016
    7.3
    Very good
    Gerry from Singapore
    Group
    Deluxe King Room
    Stayed 3 nights in November 2015

    Could do better”

    Location, Hotel Food & Hotel Driver

    Recep staff could do better, as it was mostly understaffed at peak hours of checking in & out. Room had some air-conditioning problem, as it was cold out side but a little stuffy & warm in the wrong, which apparently was not solvable by the hotel. Best thing, was the driver we hired from the hotel, Mr. Zhao was not only friendly, but very accommodating & informative. And also went beyond the call of duty to help us with anything we wanted... Kudos to Mr.Zhao.

    Reviewed November 21, 2015
    3.3
    Carroll from United States
    Couple
    Deluxe King Room
    Stayed 3 nights in August 2015

    Shareton charges excessively for internet”

    typical of a major hotel as one would expect in the price.

    Given the choices in the area it is a good hotel with typical amenities one would expect. The problem is not being told about charges for the internet. It cost me nearly as much as one room for the internet service. If I had been told there was a charge I could have had a choice but to only present a bill at the end is not a good business practice. Since SPG hotels seem to charge for services that are offered free by others I simply try to avoid them.

    Reviewed August 29, 2015
    8.7
    Excellent
    Amit from United Kingdom
    Couple
    Superior Twin Room
    Stayed 2 nights in August 2015

    Comfortable stay”

    Room,Service, Location

    Very comfortable stay, don't expect a top 5* hotel but decent nonetheless. Expensive but probably the best place to stay that is close to the national park (25 min walk). Very helpful staff. Note that you can buy tickets to the park at the hotel on the day before - they have a machine but this only accepts alipay. Room was large and comfortable. WIFI and breakfast was good. Easy to get a taxi to the park (worthwhile in the morning for RMB 30 or 50 depending on the taxi). Taxis do rip you off but not much you can do. On this note, taxis to the hotel from JHZ airport are fixed at RMB 360 (whilst the hotel charges an exorbitant 1000 RMB.

    Reviewed August 26, 2015
    7.0
    Very good
    Lim from Singapore
    Couple
    Superior Twin Room
    Stayed 3 nights in June 2015

    Disappointed!”

    Near to night market & entrance to the natural park (Taxi RMB10)

    Truly disappointed with the facilities at the hotel. First, the safety box was not working, next the fridge is no cool, paints stained marked in the toilet, cracked toilet tiles, worst of all.... the air outside is much cooler than the air con in the room! Guess what? I am paying for 1 5- star hotel and sleeping with standing fan on! The staff had been very patient and trying very much to help but I guessed it was beyond their limitations. Honestly, if not of the location and also pre-paid for the room, I could not have suffered for 3 nights at this hotel! Very disappointed with the room facilitates.

    Reviewed July 13, 2015
    7.3
    Very good
    Siu from Hong Kong
    Couple
    Superior Twin Room
    Stayed 2 nights in March 2015

    A comfortable stay ”

    - think it's the only properly branded hotel near jiuzhaogou (20 mins walking distance, there are other hotels closer to the entrance but you want to shy away from it)

    Very comfortable given that it's such remote area. The heater and hot water supply were both good. The hotel may look a little old and it's not standard Sheraton you would expect, but like I said, it's such a remote area, given the price, location, room and service, I think it's the best in the area.

    Reviewed March 07, 2015
    7.7
    Very good
    Kwan from Malaysia
    Group
    Superior Twin Room
    Stayed 2 nights in February 2015

    Clean and big room”

    Room, Staff performance and Location

    The stay was great because Jiuzhaigou has nothing during off peak period. The room was the only pleasant entertainment we had after the day drip of Jiuzhaigou. Staff was friendly, and willing to tell patiently where and how you get to Jiuzhaigou.

    Reviewed February 18, 2015
    10.0
    Exceptional
    Tan from Singapore
    Solo traveler
    Superior Twin Room
    Stayed 2 nights in December 2014

    Convenient location”

    Location, rooms and dining

    I had a great stay at Sheraton. This hotel is located near the entrance of the Jiuzhaigou Valley main entrance, and you could even take a short walk to the main entrance if you wanted to. The hotel is about a 1.5 hours cab ride from Jiuzhaigou Huanglong airport and cost about 300RMB. There are a few taxis waiting outside the airport everyday to fetch customers. As we were in Jiuzhaigou during the low season, a lot of shops around the hotel were closed so we dined in the hotel's restaurant. Food was good and value for money. Had a great experience at Sheraton!

    Reviewed December 15, 2014
    6.7
    Good
    Well from Singapore
    Couple
    Deluxe King Room
    Stayed 2 nights in November 2014

    Good, Clean and Quiet”

    Comfortable, Clean and Quiet

    Had a pleasant surprise upon check-in and the room is big, clean and comfortable. the staff were friendly. It is quiet far from the entrance of Jiuzhaigou and need to take a cab. However, we were disappointed on the day we leave as we need to get a cab at 6am. The staff simply told us that there is no taxi and ask us to walk to the roadside to hail a cab. The side gate was closed and we need to take a long walk in the cold to hail a cab. I am a regular of Sheraton and must say that it is a diappointment to receive such service standards.

    Reviewed November 10, 2014
    8.3
    Excellent
    Tay from Singapore
    Couple
    Superior Twin Room
    Stayed 2 nights in August 2014

    Great choice ”

    Convenient, Comfortable and Clean

    Currently the only international hotel which is located near to the entrance of JZG. Standard is maintained throughout our stay there with 2 main restaurants serving above average food with acceptable pricing.

    Reviewed August 29, 2014
    8.3
    Excellent
    Yee from Malaysia
    Solo traveler
    Superior Twin Room
    Stayed 4 nights in June 2014

    Overall good experience, it was up to expectations”

    International food

    I was traveling alone and staying in this international hotel works. At least the staff seemed to be able to converse in basic English. Rooms are a bit dated but its not too bad. Wifi is only available at the lobby which made it inconvenient,not to mention slow and intermittent connection. The best thing about this hotel is you can get a semblance of western food during breakfast. Else you would have to rough it out in the horrible sichuan chinese restaurants outside.

    Reviewed June 28, 2014
    9.7
    Exceptional
    Yuan from Singapore
    Couple
    Superior Twin Room
    Stayed 4 nights in April 2014

    Relax”

    Location, price, friendly staff

    If you are to check-out before 6am and you purchase the deal with breakfast, you can let the staff know so that they can get the kitchen to prepare take away breakfast for you as the buffet breakfast start only at 6am. We were only told when we check out hence and we do not have time to wait for the kitchen to prepare the breakfast. If you would like to mail any postcard back, you may purchase stamp from the concerige and they can help you to mail out. However, there is no wifi in the room.

    Reviewed May 14, 2014
    8.0
    Excellent
    ANTHONY from United Kingdom
    Solo traveler
    Superior Twin Room
    Stayed 3 nights in May 2014

    Close to park, nice rooms. ”

    Location, beds, pool.

    The hotel is nice. It's an easy walk to the park and there are lots of little restaurants and shops around. The room was cold and the standard heating didn't seem to help but when reception were told they sent someone with an additional heater which pretty much fixed it. Getting to and from the airport is the only issue , took the shuttle bus from the airport and it dropped us off somewhere that required another taxi ride to get to the hotel. To get back to the airport there was no shuttle available and so had to get a taxi which hotel staff said would be between rmb200,300. The cab driver said it was set at 300 though and staff weren't particularly helpful in explaining why it was at the maximum end.

    Reviewed May 11, 2014
    12345
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