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Sheraton Jumeirah Beach Resort
Sheraton Jumeirah Beach Resort
Sheraton Jumeirah Beach Resort
Sheraton Jumeirah Beach Resort
Sheraton Jumeirah Beach Resort
Sheraton Jumeirah Beach Resort
Sheraton Jumeirah Beach Resort

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8

Excellent

1,805 reviews

1,805 reviews

Beach7
Breakfast5
Swimming Pool3
See map

8.7

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
Marina Beach

120 m

Popular landmarks
Atlantis Aquaventure Waterpark

6.8 km

Ski Dubai

8.6 km

Burj Al Arab

9.5 km

Wild Wadi Waterpark

9.5 km

Dubai Miracle Garden

11.7 km

Closest landmarks
The Beach by Mereas

300 m

Al Rahim Mosque

530 m

Flying Cup

660 m

The Walk at JBR

690 m

Roxy Cinema JBR

740 m

Sheraton Jumeirah Beach Resort

Al Sufouh Road , Dubai Marina, Dubai, United Arab Emirates, 53567 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Dubai Marina part of Dubai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and hot spring bath on-site.

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Highlights

900 meters to public transportation

Front desk [24-hour]

Airport transfer

Currency exchange

Private beach

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money7.3
Location rating8.7
Nearest airportAl Maktoum International Airport (DWC)
Distance to airport21.0 km

Rooms available at Sheraton Jumeirah Beach Resort

Very good
Room comfort & quality

7.8

Junior Suite JBR View, Club lounge access, Suite, 1 King
...
  • Room size: 55 m²/592 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club Room JBR View, Club lounge access, Guest room
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Junior Suite Sea View, Club lounge access, Suite, 1 King
...
  • Room size: 55 m²/592 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Family suite, Club lounge access, 2 Bedroom Suite
...
  • Room size: 110 m²/1184 ft²
  • Outdoor view
  • 2 single beds & 1 king bed
Enter dates to see prices
Club Room Sea View, Club lounge access, Guest room, 1 King
...
  • Room size: 36 m²/388 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Deluxe Room JBR View, Guest room, 1 King
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club Room JBR View, Club lounge access, Guest room, 1 King
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Room JBR View, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Family Room, Guest room, 1 King
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 single bed and 1 king bed
Enter dates to see prices
Deluxe Room Sea View, Guest room, 1 King
...
  • Room size: 36 m²/388 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Jumeirah Beach Resort?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Jumeirah Beach Resort?

Sheraton Jumeirah Beach Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 180 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Jumeirah Beach Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Jumeirah Beach Resort has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Sheraton Jumeirah Beach Resort?

Start your mornings right, with the continental and buffet breakfast options offered at Sheraton Jumeirah Beach Resort. Adults can enjoy breakfast offered with an additional charge of 114 AED if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Jumeirah Beach Resort?

To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Sheraton Jumeirah Beach Resort?

Sheraton Jumeirah Beach Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sheraton Jumeirah Beach Resort?

The closest train, metro, or bus station to Sheraton Jumeirah Beach Resort is Jumeirah Lakes Towers Tram Station 2, 900 m away.

What restaurants are nearby Sheraton Jumeirah Beach Resort?

Sheraton Jumeirah Beach Resort’s neighborhood is Dubai Marina which includes popular restaurants such as Eggspectation, Coya and Time Out.

What popular shopping places are close to Sheraton Jumeirah Beach Resort?

Shopping options in Sheraton Jumeirah Beach Resort’s Dubai Marina neighborhood include Dubai Marina Mall, Villa 515 and Abrash Gallery.

What are popular attractions near Sheraton Jumeirah Beach Resort?

Sheraton Jumeirah Beach Resort’s location in the Dubai Marina neighborhood makes it close to famous attractions including Al Rahim Mosque, Flying Cup and Splash Pad.

What popular beaches are close to Sheraton Jumeirah Beach Resort?

Sheraton Jumeirah Beach Resort’s Dubai Marina neighborhood also includes Marina Beach, JBR Beach and Al Sufouh Beach.

What popular natural sightseeing spots are close to Sheraton Jumeirah Beach Resort?

Sheraton Jumeirah Beach Resort’s nearby natural sights include Skydive Dubai located in the same Dubai Marina area.

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Explore the neighborhood

What people love about Sheraton Jumeirah Beach Resort

  • 10

    Exceptional
    Location

    "Great location"

    ragab

    |

    October 9, 2022

  • 9.6

    Exceptional

    "The hotel is very nice."

    Alasdair

    |

    August 14, 2022

  • 9.6

    Exceptional
    Staff 

    "Worthy stay, clean , helpful staff, Safe, Enjoyable pool, Tasty breakfast, And Restaurants inside are higher than expectations."

    ABDULLAH

    |

    August 4, 2022

Overall rating:

8

Excellent
1,805 reviews
Cleanliness
8.0
Facilities
8.0
Location
8.7
Read all reviews >
What travelers say they love:
Everything was just perfect.
Stefan from Bulgaria
Family with older children
More about Sheraton Jumeirah Beach Resort

More about Sheraton Jumeirah Beach Resort

Sheraton Jumeirah Beach Resort

Make everyday special with all that Dubai has to offer with a stay at Sheraton Jumeirah Beach Resort.
All offerings provided by Sheraton Jumeirah Beach Resort help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire and shuttle services provided by the hotel make exploring Dubai even more convenient.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Sheraton Jumeirah Beach Resort. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Sheraton Jumeirah Beach Resort. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sheraton Jumeirah Beach Resort. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Sheraton Jumeirah Beach Resort including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
A day in will be as fun as a day out with ranges of recreational activities offered at Sheraton Jumeirah Beach Resort. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the salon, steam room and spa. Don't forget to make a visit or two to the hotel's pool.
At Sheraton Jumeirah Beach Resort, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Beat the hot weather with cooling water activities like snorkeling, non-motorized water sports and diving. Enjoy some water sports with watersports equipment rentals and canoes provided by Sheraton Jumeirah Beach Resort.
Challenge your travel group members or other guests to competitive fun, with the hotel's ping-pong table, tennis court and squash court. Family time on relaxed evenings is easy with the hotel's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Beach

2 mentions

Breakfast

1 mention

Internet

1 mention

Check in/Check Out

1 mention

Languages spoken

  • English
  • Arabic
  • Bulgarian
  • Filipino
  • French
  • German
  • Greek
  • Hindi
  • Italian
  • Latvian
  • Nepali
  • Portuguese
  • Russian
  • Sinhala
  • Spanish
  • Tamil

Outdoor

  • Bicycles

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site spa
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to all hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all public hallways
  • Visual alarms in some guest rooms and suites
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Canoeing
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Massage
  • On-site entertainment
  • Outdoor recreational features
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Squash court
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • LAN Internet in room [charges apply]
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Buffet
Restaurants on site

Ciao Restaurant

  • Cuisine: Italian

Palm Garden

  • Cuisine: International

Al Hadiqa Restaurant and Tent

  • Cuisine: Local, Middle Eastern
Location
Al Sufouh Road , Dubai Marina, Dubai, United Arab Emirates, 53567
Excellent
Location

8.7

Airports

  • Al Maktoum International Airport (DWC)
    21.0 km
  • Dubai International Airport (DXB)
    31.1 km 44 min drive

Public transportation

  • Jumeirah Lakes Towers Tram Station 2
    900 m
  • Jumeirah Lakes Towers Metro Station
    1.0 km 5 min drive

Hospital or clinic

  • Icare Clinics - Multi-Specialty Clinic In Dubai
    2.6 km 7 min drive

Shopping

  • Mall of the Emirates
    8.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Atlantis Aquaventure Waterpark
    6.8 km
  • Ski Dubai
    8.6 km
  • Burj Al Arab
    9.5 km
  • Wild Wadi Waterpark
    9.5 km
  • Dubai Miracle Garden
    11.7 km
  • The Dubai Fountain
    20.1 km
  • Burj Khalifa
    20.1 km
  • Dubai Aquarium & Underwater Zoo
    20.4 km
  • The Dubai Mall
    20.6 km
  • Dubai Creek
    27.3 km

Nearby landmarks

  • Marina Beach
    120 m
  • The Beach by Mereas
    300 m
  • Al Rahim Mosque
    530 m
  • Flying Cup
    660 m
  • The Walk at JBR
    690 m
  • Roxy Cinema JBR
    740 m
  • Jumeirah Walk
    760 m
  • Splash Pad
    770 m
  • Bluewaters
    790 m
  • Jumeirah Beach Residence
    800 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • To comply with religious law, UAE hotels may require that couples sharing a room present a marriage certificate upon check-in. To prevent any problems, we suggest that you bring along a copy of your marriage certificate.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee180 AED

Extras

  • Breakfast charge (unless included in room price)114 AED

The property

  • Number of floors9
  • Number of rooms 256

Reviews of Sheraton Jumeirah Beach Resort from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.0
Facilities8.0
Location8.7
Room comfort and quality7.8
Service8.2
Value for money7.3
High score for Dubai
Rating
9+ Exceptional (18)
8-9 Excellent (10)
7-8 Very Good (13)
6-7 Good (5)
<6 Below Expectation (14)
Time of the year
Mar - May (12)
Jun - Aug (24)
Sep - Nov (12)
Dec - Feb (12)
All guests (107)
All room types
All languages

Show reviews that mention 

Showing 60 verified guest comments
123
10.0
Exceptional
Stefan from Bulgaria
Family with teens
Deluxe Room JBR View, Guest room, 1 King
Stayed 2 nights in December 2021

Amazing NY eve”

Excellent location - right on the beach and close to the Marina. The rooms are big and clean, the staff is friendly and helpful. Everything was just perfect and the New Year eve gala was really amazing.

Reviewed January 03, 2022

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10.0
Exceptional
Stefan from Bulgaria
Family with teens
Junior Suite JBR View, Club lounge access, Suite, 1 King
Stayed 5 nights in December 2021

Excellent location, facilities and service”

Excellent location - right on the beach and close to the Marina. The rooms are big and clean, the staff is friendly and helpful. Everything was just perfect.

Reviewed January 03, 2022

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9.6
Exceptional
Mohammed from Saudi Arabia
Group
Deluxe Room JBR View, Guest room, 1 King
Stayed 5 nights in June 2022

One of the best”

One of the best hotels in dubai but the rooms are old and the pool suits families as there is no events in the pool

Reviewed July 01, 2022

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9.6
Exceptional
ANTON from Bangladesh
Business traveler
Deluxe Room Sea View, Guest room, 1 King
Stayed 3 nights in March 2021

Quiet hotel away from the bustling city”

There is private beach, good breakfast,

Reviewed April 22, 2021

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9.2
Exceptional
Oliver from Switzerland
Solo traveler
Deluxe Room JBR View, Guest room, 1 King
Stayed 4 nights in June 2019

Great staff”

Great hotel and even better staff. The service was 10/10 and the location is perfect.

Reviewed June 13, 2019

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8.8
Excellent
Omar from United Arab Emirates
Couple
Stayed 6 nights in January 2019

Love it”

I love the design, the sense of humour in the signs and walls. Nice staff, and lovely location near to the Marina walk, markets downstairs and awesome facilities. Best, Omar Zeidan

Reviewed November 28, 2019

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8.8
Excellent
Richard from Canada
Family with young children
Junior Suite JBR View, Club lounge access, Suite, 1 King
Stayed 5 nights in August 2019

Great location. Good pool”

Great location. Club room better than many as food plentifully all day. Lovely pool - good children’s pool under cover.

Reviewed October 08, 2019

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8.8
Excellent
Andrew from Tanzania
Solo traveler
Deluxe Room JBR View, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in September 2020

Very good location for JBR, good facilities and excellant staff”

The hotel is very reasonably priced, it does feel a little old a dated in the room, but overall i was very happy with the stay

Reviewed September 28, 2020

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8.0
Excellent
jamilah from Philippines
Group
Deluxe Room JBR View, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in July 2022

Very accommodating staff”

Very accommodating and helpful staff specially Jojo and Oliver. Definitely we’ll be back

Reviewed July 07, 2022

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7.6
Very good
Deshika from Sri Lanka
Family with teens
Deluxe Room Sea View, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in August 2019

Very good”

Dissapointed in general with the expectations created and the hotel itself. The breakfast was good and the staff excellent. However, the facilities did not cater to guests who expected a resort and for the price paid.

Reviewed September 03, 2019

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7.2
Very good
long from Vietnam
Couple
Deluxe Room JBR View, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in August 2019

Good location-good staff but poor internet connection”

Location ís good and the staff is friendly. However internet connection is terrible. We took many calls and hours to get to connect to internet. Every phone or laptop couldn’t connect and must call the staff. He need call the supporters. Turn off and turn on many time to restart the phone and laptop to connect to wifi or even LAN. Unbelievable for 5stars hotel with this type of internet connection.

Reviewed September 02, 2019

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7.2
Very good
soeren from United Arab Emirates
Couple
Deluxe Room Sea View, Guest room, 1 King
Stayed 1 night in May 2020

Not 5 Star anymore”

Spend 5 weeks here in 2012 and it was awesome back then. Now 8 years later it is not up to par with 5 stars any more. Things are old and worn down, service levels have dropped. Staff still friendly though. I would not recommend this for a couple. This is more a family type place.

Reviewed May 27, 2020

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6.8
Good
Cornelis from Netherlands
Couple
Deluxe Room JBR View, Guest room, 2 Twin/Single Bed(s)
Stayed 5 nights in November 2019

Very comfortable beach resort”

Nice swimming pool, easy beach access, good facilities and breakfast is good.

Reviewed November 12, 2019

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5.6
Andre from United Arab Emirates
Couple
Deluxe Room JBR View, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in June 2020

could be better”

Location is amazing if you're looking for quite relaxing beach

Reviewed June 27, 2020

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5.6
John from United Arab Emirates
Business traveler
Deluxe Room JBR View, Guest room, 1 King
Stayed 1 night in February 2021

Basic”

Tired rooms which for the rate should be better

Reviewed February 23, 2021

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3.6
Rita from United Arab Emirates
Family with young children
Deluxe Room JBR View, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in June 2020

Hotel needs a major renovation ”

Hotel needs a major renovation plan, rooms are smelly and humid AC Doesn’t work properly, pool area is unclean sun beds and tables are dirty, staff needs training though they were nice, location is great next to restaurants coffee shops and JBR walk,

Reviewed June 20, 2020

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2.0
Mohammed from Canada
Business traveler
Deluxe Room Sea View, Guest room, 2 Twin/Single Bed(s)
Stayed 4 nights in May 2022

Bad management and rooms are very dirty”

We had reservations in this hotel, our flight landed at 6 am and went straight to the hotel, upon checking we decided to the see the room first because of past bad experiences, when we went in the room, there was a bad damness smell from the carpet, it was a suite so we decided to review the master bed room and there was a water leak from the sealing all over the floor, upon reviewing this we went to the reception told the receptionist about what happened she said she would asked for manager, the manager came after 10 minutes, we repeated what happened and asked him to give us another room, at this point Manger told us that the room that we saw was not prepared and was not checked by there staff before showing us, we requested for another room and they said the manager said they have no other room available, and if they give one that will be on the city side not the sea view side, this was really shocking after what we saw in the room water was dripping through the sealing and we expected sheraton to give us

Reviewed May 13, 2022

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5.2
JOAN from United Arab Emirates
Couple
Stayed 1 night in July 2018

Overnight in JBR”

My Fiancee came for a short visit in Dubai, first thing in my mind is he needs to see the best places in Dubai since it is his first time to see Dubai. I chose Sheraton because compared to other Hotel near by the location they are slightly cheaper than the others. And thinking Sheraton is a five star hotel so for sure our stay will be amazing. We arrived early for our check in around 1:30 pm and the room is till not yet ready. We went first to the Moods bar to have snacks and drinks while we are waiting for the room. After 30 mins they came to the Bar to inform the room is ready. The front desk guy RALPH is very accommodating, friendly and even upgrade our room in the Club room. In my excitement that our room is special we went immediately to see our room but the room is not what I'm expecting to see. The room is just like an ordinary apartment room. There is no such details, interior of the room is nothing but a disappointment, too old, a non smoking room but smells cigaretts

Reviewed July 04, 2018

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7.7
Very good
Haider from United Arab Emirates
Couple
Stayed 1 night in December 2012

Nice hotel but not luxurious ”

location

In general I like my staying at sheraton JBR and it was a good Experience to me for discovery another hotels since I am always staying at Hilton. Regards

Reviewed December 18, 2012

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4.3
Naeem from United Kingdom
Family with young children
Stayed 4 nights in October 2015

No chance this hotel is 5 star”

Location was good , on jbr but still a good walk to the beach

How this is a 5 star hotel I just don't understand , the bathroom condition is a joke so old fashioned , water pressure is so Rubbish , water starts to get cold after 2-3 showers , had cockroaches in our room , staff at the pool are so rude and bad mannered , told my kids they not allowed to play in the kids pool twice and luckily I was there the second time and gave the lifeguard a nice earful then he apologised , telling my kids not to make noise , they are under 6 and on holiday . Wifi not free in the room come on why hotels still charging for wifi I don't understand . Staff asked for 300 aed per night to upgrade which I decided to go ahead with then the other staff at the reception spoke in there language and my price suddenly changed from 300 to 5 per night , I then got angry and told him that your trying to cheat now and told him to just give me my original booking , he apologised and came back down to 300 . why is Dubai all about rinsing people ok for the rich but for the average person it's not good . Location of the hotel is good but not the best as it's still a good walk away from the beach and shops , pool area is great but the sun gets blocked at times by double tree Hilton which is a very big building facing Sheraton .

Reviewed October 18, 2015

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