Sheraton Kona Resort & Spa at Keauhou Bay

Sheraton Kona Resort & Spa at Keauhou Bay

78-128 Ehukai Street, Kona, Hawaii The Big Island, United States, 96740
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 Sheraton Kona Resort & Spa at Keauhou Bay
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    Lobby Sheraton Kona Resort & Spa at Keauhou Bay
    Lobby Sheraton Kona Resort & Spa at Keauhou Bay
    Swimming pool [outdoor] Sheraton Kona Resort & Spa at Keauhou Bay
    Ocean View Sheraton Kona Resort & Spa at Keauhou Bay
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    Exterior view Sheraton Kona Resort & Spa at Keauhou Bay

    Sheraton Kona Resort & Spa at Keauhou Bay Reviews

    7.5
    Very good
    /10
    (29 reviews)See what guests said
    8.4
    Excellent

    "Even the valet staff was wonderful and nice."

    Jimmie

    -

    March 12, 2018

    7.9
    Very good service

    Things you’ll love about Sheraton Kona Resort & Spa at Keauhou Bay

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Air conditioning

    Very good
    Location
    7.7
    See map
    Very good location
    Value for money7.0
    Location rating7.7
    Nearest airportKona International Airport at Keahole (KOA)
    Distance to airport21.2 km

    Rooms available at Sheraton Kona Resort & Spa at Keauhou Bay

    ​Club Double with Ocean View
    ​Club Double with Ocean View
    ...
    • Room size: 39 m²/420 ft²
    • Balcony/terrace
    Enter dates to see prices
    Presidential Suite, Club lounge access, Oceanfront, Balcony
    Presidential Suite, Club lounge access, Oceanfront, Balcony
    ...
    • Room size: 79 m²/850 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    ​King Room with Partial Ocean View
    ​King Room with Partial Ocean View
    ...
    • Room size: 39 m²/420 ft²
    • Balcony/terrace
    Enter dates to see prices
    Double Room with Partial ​Ocean View
    Double Room with Partial ​Ocean View
    ...
    • Room size: 39 m²/420 ft²
    • Balcony/terrace
    Enter dates to see prices
    Ohana Suite, Club lounge access, 1 Bedroom 2 room Suite
    Ohana Suite, Club lounge access, 1 Bedroom 2 room Suite
    ...
    • Balcony/terrace
    • Shower and bathtub
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    Partial Ocean View, Guest room, 2 Double, Partial ocean view
    Partial Ocean View, Guest room, 2 Double, Partial ocean view
    ...
    • Balcony/terrace
    • Non-smoking
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    Double Partial Ocean View
    Double Partial Ocean View
    ...
    • Room size: 39 m²/420 ft²
    Enter dates to see prices
    Ocean Front Club, Club lounge access, Guest room, 2 Double
    Ocean Front Club, Club lounge access, Guest room, 2 Double
    ...
    • Balcony/terrace
    • Shower and bathtub
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    Double Mountain View
    Double Mountain View
    ...
    • Room size: 39 m²/420 ft²
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    Ocean View Club, Concierge lounge access, Guest room, 1 King
    Ocean View Club, Concierge lounge access, Guest room, 1 King
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
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    More about Sheraton Kona Resort & Spa at Keauhou Bay

    More about Sheraton Kona Resort & Spa at Keauhou Bay

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Sheraton Kona Resort & Spa at Keauhou Bay from real guests

    Agoda Reviews (29)Booking.com Reviews (490)
    7.5
    /
    10
    Very good
    Cleanliness7.8
    Facilities7.2
    Location7.7
    Service7.9
    Value for money7.0
    Provided by verified guests of Agoda
    All languages
    All guests (29)
    Showing 13 verified guest comments
    8.4
    Excellent
    Jimmie from United States
    Couple
    Stayed 7 nights in March 2018

    There are no words to describe how eager to please the customers these people are.”

    They did everything for us, even gave free treats at the pool, a bag and lei at check in, free water every day, all kinds of extras. The only down side is the food in the restaurants is wildly expensive. $18.00 for an ordinary hamburger, no fries. Even the valet staff was wonderful and nice.

    Reviewed March 12, 2018
    8.0
    Excellent
    Reinhard from Canada
    Couple
    Stayed 7 nights in February 2018

    Very good”

    If the resort amenities are not used, one still pays the resort fee.

    Reviewed March 06, 2018
    9.6
    Exceptional
    Yeonkyu from South Korea
    Couple
    Stayed 2 nights in November 2016

    good”

    Swimming pool, Manta, Restrant Bird...?

    Reviewed November 16, 2016
    10.0
    Exceptional
    Chunxiao from United States
    Family with teens
    Stayed 2 nights in May 2016

    family”

    good

    Reviewed May 20, 2016
    4.4
    Jan from Germany
    Couple
    Stayed 3 nights in October 2017

    ACHTUNG! Versteckte Extrakosten!”

    ACHTUNG BEI BUCHUNG DIESES HOTELS! Meine Buchung bei Agoda hatte einen Gesamtpreis von 456USD bei drei Nächten. Vor Ort kamen durch verschiedenstes Taxes (Excise tax, resort charge, resort charge tax, occupancy tax, tourism tax) ZUSÄTZLICH ÜBER 200USD EXTRA!!!

    Reviewed October 12, 2017
    6.4
    Good
    KUMI from Japan
    Family with teens
    Stayed 4 nights in March 2018

    お風呂の排水ができない”

    かなり古くなっているのと、エレベーターがよく使えなくなっていました。 お風呂に入り終わって排水しようとしても出来ず、メンテナンスを頼んでもなかなか来てもらえず、来てもらったら排水に髪の毛がいっぱいで詰まっていたようでした。基本中の基本ですよね。

    Reviewed December 19, 2018
    6.0
    TSUTOMU from Japan
    Couple
    Stayed 1 night in November 2017

    レンタカーがなければならない”

    ルームサービスが無い。リゾートとしては???

    Reviewed November 30, 2017
    6.8
    Good
    TSUTOMU from Japan
    Couple
    Stayed 1 night in November 2017

    あ痛ー”

    施設が古くいい加減リニューアルしろよってー シャワーの温度が高い低いので火傷しそうになったり冷たくなったり トイレも今日日ウオシュレットでしょ!p ワンナイト206ドルの価値が無い

    Reviewed November 27, 2017
    7.2
    Very good
    Misang from South Korea
    Couple
    Stayed 3 nights in December 2017

    정산시 내역서 자세히 보세요”

    신혼여행 자유여행으로 갔습니다. 리조트 피 요금 정산하고 세부 내역서를 보니 사용하지 않은 내역이 있어 문의해 보니 실수했다고 현금으로 되돌려 주네요. 반드시 세부 내역서 확인해 보세요.

    Reviewed January 04, 2018
    9.2
    Exceptional
    SEUNGMIN from South Korea
    Couple
    Stayed 1 night in May 2017

    Exceptional”

    전에 많이 실망했는데 이번엔 괜찮았습니다. 수영장 미끄럼틀도 많이 타고 rays on the bay 음식이나 경치도 훌륭했습니다

    Reviewed May 27, 2017
    6.8
    Good
    SEUNGMIN from South Korea
    Couple
    Stayed 1 night in May 2017

    Good”

    장점:만타레이 투어가 가까움. 뷰가 좋고 산책길 이쁨. 밤에 수영장에 핫텁도 있어서 이용가능함. 단점:직원매우 불친절. 체크인하자마자 변기고장난거 발견했는데 한참있다가 고쳐줌. 램프 불 하나 안들어옴. 엘레베이터 고장나서 짐 낑낑대고 내려감. 룸서비스 없음. 시설 매우 노후됨 (변기고쳐준 사람만 친절했어요) 총평:몇년전 엄마랑 왔던 기억이 너무 좋아서 남편과 다시왔는데 직원, 서비스 다 너무 실망스럽네요. 다시 안올듯해요

    Reviewed May 26, 2017
    8.4
    Excellent
    JIHOON from South Korea
    Couple
    Stayed 1 night in March 2017

    전체적으로 만족스러운 숙소”

    모든 부분이 좋았습니다.(호텔 상태, 가격, 편의시설, 위치 등) 한가지 안 좋았던 점은 직원들의 서비는 부분은 그닥 좋았던거 같진 않네요. 미국의 팁 문화도 그닥 한국 과는 다른 부분이라 적응이 필요할듯요(그만큼의 서비스를 받지 못 했는데 팁을 주어얏사느

    Reviewed March 08, 2017
    6.4
    Good
    eunjoo from South Korea
    Family with teens
    Stayed 3 nights in August 2016

    3박 이용후기”

    중1,초5 아이들을 동반하기에 수영장에 슬라이드가 꼭 있어야 할 것 같아 선택한 호텔 이었지만 결론적으로 저희는 별로 였습니다. 아이들은 슬라이드 없이도 잘 놀았고 바로 해변가로 연결되지도 않았고 주변에 식당도 없습니다. 차로 10분정도 이동해야 mall 있습니다. 객실 신청시부터 성인3으로 하여 twin bed 신청하였으나 밤늦게 올라가니 퀸 1베드였고 급하게 바꿔준 방은 벽쪽 맨 끝방이라 그런지 곰팡이 냄새가 엄~청 심하였습니다. 다음날 프론트에다 방에 냄새난다고 했더니 sorry...해놓고는 결국 아무런 조치도 취해주지 않더군요.. 방 바꿔달라고 하려다 귀찮아서 관뒀습니다. 결론은 가격대비 별로였어요.

    Reviewed September 17, 2016
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    Sheraton Kona Resort & Spa at Keauhou Bay
    |Very good 7.5
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