8.8
Excellent
/10
(3129 reviews)See what guests said
Shops7
Housekeeping5
Breakfast3
See map
9.4
Exceptional
Location rating score
Exceptional location
Parking
FREE
Popular landmarks
Mall of the Emirates280 m
Wild Wadi Waterpark2.59 km
Dubai Marina Walk6.81 km
Dolphin Bay8.21 km
Aquaventure Water Park8.52 km
Dubai Fountains11.14 km
Burj Khalifa11.22 km
The Dubai Mall11.58 km
IBN Battuta Mall11.77 km
Gurunanak Darbar Sikh Temple13.67 km
Nearby landmarks
Gold Class140 m
Al Jaber Gallery240 m
Forever 21240 m
Rectangle Jaune260 m
Harvey Nichols270 m
Softtouch Spa270 m
Dubai Community Theatre & Arts Centre270 m
Mall of the Emirates280 m
Camper280 m
Mall of Emirates280 m
Sheraton Mall of the Emirates Hotel, Dubai
Club Room Sheraton Mall of the Emirates Hotel, Dubai
Lobby Sheraton Mall of the Emirates Hotel, Dubai
Lobby Sheraton Mall of the Emirates Hotel, Dubai
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5-star Hotel
Free Wi-Fi

Sheraton Mall of the Emirates Hotel, Dubai

Sheikh Zayed Road, al Barsha 1, Al Barsha, Dubai, United Arab Emirates, 450309 - See map
Wellness activities
Spa & Beauty
Eco & Adventure
Fitness & Pool
"Staff remembered our daughter's name and always said hi every morning."
Thomas - February 1, 2017
Fantastic breakfast
93% positive mentions
Exceptional reputation
Recommended by 92% of guests
Exceptional cleanliness
9.1 rating for cleanliness
Excellent service
8.9 rating for service
  • 320 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Dubai every 2 minutes on Agoda.com
Value for money8.2
Location rating9.4
Nearest airportDubai International Airport (DXB)
Distance to airport22.6 km

Rooms available at Sheraton Mall of the Emirates Hotel, Dubai

8.7
Excellent
Room comfort & quality
Executive Suite, Club lounge access, 1 King, Sofa bed
Executive Suite, Club lounge access, 1 King, Sofa bed
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
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Junior Suite, 1 Bedroom Junior Suite, 1 King, Sofa bed
Junior Suite, 1 Bedroom Junior Suite, 1 King, Sofa bed
...
  • City view
  • Non-smoking
  • 1 king bed
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Royal Suite, Club lounge access, 1 Bedroom Suite
Royal Suite, Club lounge access, 1 Bedroom Suite
...
  • Shower and bathtub
  • Executive lounge access
  • 2 single beds and 1 king be...
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Classic room, Guest room, 1 King, City view
Classic room, Guest room, 1 King, City view
...
  • City view
  • Non-smoking
  • 1 king bed
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Deluxe Suite, Club lounge access, 1 Bedroom Suite
Deluxe Suite, Club lounge access, 1 Bedroom Suite
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
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Club level, Guest room, 2 Twin/Single Bed(s), Skyline view
Club level, Guest room, 2 Twin/Single Bed(s), Skyline view
...
  • Non-smoking
  • Shower and bathtub
  • 2 single beds
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Club level, Guest room, 1 King, Skyline view
Club level, Guest room, 1 King, Skyline view
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
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Deluxe Room, Guest room, 1 King, Skyline view
Deluxe Room, Guest room, 1 King, Skyline view
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Superior Room, Guest room, 2 Twin/Single Bed(s), City view
Superior Room, Guest room, 2 Twin/Single Bed(s), City view
...
  • City view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Superior Room, Guest room, 1 King, City view
Superior Room, Guest room, 1 King, City view
...
  • Non-smoking
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Mall of the Emirates Hotel, Dubai?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Mall of the Emirates Hotel, Dubai?

Sheraton Mall of the Emirates Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the Let us know what you need section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Sheraton Mall of the Emirates Hotel has a car park right on site for maximum convenience. Car parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Sheraton Mall of the Emirates Hotel, Dubai?

Sheraton Mall of the Emirates Hotel does permit smoking in some areas and is not 100% smoke-free.

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Explore the neighborhood

What people love about Sheraton Mall of the Emirates Hotel, Dubai

  • 8.4
    Excellent

    "Weighing it all up I'd say it was a good choice staying at Sheraton."

    Yasmin

    |

    July 12, 2018

  • 10.0
    Exceptional
    Staff 

    "Amazing, big up to the housekeeping team and the rest of the staff."

    HJ A.

    |

    September 10, 2017

  • 10.0
    Exceptional

    "The hotel offers direct access to the mall of the Emirates."

    Jindrex

    |

    July 21, 2018

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Location score
9.4/10
Service score
9.0/10
Cleanliness score
9.1/10
Room comfort score
8.7/10
Better than
99
%
of Dubai properties
Better than
98
%
of Dubai properties
Better than
98
%
of Dubai properties
Better than
98
%
of Dubai properties
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Overall rating:
8.8
Excellent
3,129 reviews
Cleanliness
9.1
Facilities
8.6
Location
9.4
Read all reviews >
What travelers say they love:
It is conveniently located in MOE which houses many shops an...
Nur S. from Singapore
Family with young children
More about Sheraton Mall of the Emirates Hotel, Dubai

More about Sheraton Mall of the Emirates Hotel, Dubai

Perfectly located on Sheikh Zayed Road, Sheraton Mall of the Emirates Hotel, Dubai is a 20-minute drive from the Dubai International Airport. Guests will have easy access to Dubai Zoo, Jumeirah Archaeological Site, the Mall of Emirates, Wild Wadi Water Park, and Jumerah Beach Park. The hotel boasts spacious rooms and suites with elegant décor and equipped with modern amenities such as air conditioning, a mini bar, and in-room safe. Guests can dine at the on-site restaurant that serves delicious, international cuisines in an al fresco ambience. Golf courses are also available at the hotel. Guests will enjoy a lot of water sports such as rafting and rowing. Whether traveling for business or leisure, Sheraton Mall of the Emirates Hotel, Dubai is the perfect place for everyone visiting Dubai.

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Most talked about facilities

Breakfast
34 mentions
Housekeeping
21 mentions
Swimming Pool
19 mentions
Food & Dining
11 mentions

What they offer

9.2
Exceptional
Staff 

"Staff were friendly, breakfast was great and the view was aw..."

Nur S.

|

July 21, 2018

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Vantage
Cuisine:International, Local, Grill/BBQ
Link@Sheraton Cafe
Cuisine:International

Nearby restaurants

American cuisine
American cuisine
Oushe Gourmet Bakeshop
490 m American, Cafe, French
Johnny Rockets
570 m American
The Hide
2.4 km American, Gluten Free, Steakhouse
Mediterranean cuisine
Mediterranean cuisine
Serena's Seafood
1.5 km Mediterranean, Seafood, Soups
Doner Kebap
6.9 km Mediterranean
Le Pirate Restaurant
7.1 km Mediterranean
Asian cuisine
Asian cuisine
P.F. Chang's
320 m Asian, Chinese
Ban Khun Mae
430 m Asian, Thai
Moshi - momo & sushi
460 m Asian, Fast food, Fusion

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Sheraton Mall of the Emirates Hotel, Dubai from real guests

Overall rating
8.8
Excellent
From 3129 reviews
Provided by verified guests of
Agoda Reviews (493)Booking.com Reviews (2636)
Rating via Agoda8.8
/
10
Cleanliness9.1
Facilities8.6
Location9.4
Room comfort and quality8.7
Service8.9
Value for money8.2
High score for Dubai
Rating
9+ Exceptional (191)
8-9 Excellent (90)
7-8 Very Good (61)
6-7 Good (20)
<6 Below Expectation (20)
Time of the year
Mar - May (93)
Jun - Aug (70)
Sep - Nov (110)
Dec - Feb (109)
Don't miss out!Users are booking a place in Dubai every 2 minutes on Agoda.com
All guests (493)
All room types
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Show reviews that mention 

Showing 382 verified guest comments
12345
10.0
Exceptional
Gautam from India
Solo traveler
Stayed 1 night in July 2012

Beautiful Hotel - One of the best in Dubai”

Location

i used the pullman hotel-mall of the emirates during my transit through dubai for a night. i was very impressed with the hotel. truly 5-star deluxe property. agoda is full of dubai 5-stars which turn out to be 4-star properties. this hotel is wonderfully located. the main lobby on the ground level is not really very impressive as compared to the lobby & reception on level 5. the staff was polite, competent, efficient and willing to help with a smile. the room was wonderful with one of the best views of dubai. the bathroom was contemporary with modern fittings and excellent shower pressure/temperature. the room service was a bit tardy. such a hotel must have ice-vending machines on every floor. surprisingly most dubai 5-stars don't have this amenity. the hotel location is the ultimate-winner. it is connected very conveniently right into the heart of the mall of the emirates! the checkout was efficient and i enjoyed my stay. will definitely return.

Reviewed August 09, 2012
9.2
Exceptional
Thomas from United States
Family with young children
Stayed 4 nights in January 2017

Wonderful experience”

We had a very early flt arrival at 530AM, when we came to the hotel it was only 630am. But the wonderful reception worked their magic and by 730AM we had our first room and 930 we had our 2nd room. Staff remembered our daughter's name and always said hi every morning. Location connected to the Mall of Emirates was so convenient. Conciege service was amazing to help us rebook our flts and book tours. Overall, a wonderful and seamless experience in Dubai with the Sheraton. Highly recommend choosing this hotel for families who want a stressless experience!

Reviewed February 01, 2017
9.0
Exceptional
Edward from Indonesia
Family with young children
Stayed 5 nights in December 2011

Just The Place To Be In Dubai”

Excellent Location, Excellent Breakfast and Good Service

this is my 3rd time staying in the hotel in 2011. a great place to be given its location which is above emirates mall. being above the mall, it gives the convenient for you to shop and enjoy other entertainment there like ski dubai without having to walk out of the building. the breakfast is excellent given the kind of choice that you have there, from arabic to western food. try the saj station (if it is spelt correctly), where they make fresh arabic pancake with your choice of filling. the best place to sit is on the balcony where you can see burj al arab. the swimming pool on the rooftop is also a plus point. it is not like the olympic size pool, but it has 2 pools, adult's and kid's pool. service is also good. ask for manager called ramy. he will sort out any problem that you have.

Reviewed January 07, 2012
10.0
Exceptional
tariq
Family with teens
Classic room, Guest room, 1 King, City view
Stayed 7 nights in August 2019

A fantastic place to stay”

The Sheraton Mall of the Emirates Hotel is a fantastic place to stay. Clean rooms, parking aplenty, friendly staff, gym, rooftop pool, fantastic views and a mall on your doorstep. The only (very minor) downside is that you have to take 3 separate lifts to get down to the concierge to collect your car (2 lifts for the mall). This is, however, a minor issue. I would recommend again and I hope to go there again.

Reviewed August 11, 2019
9.3
Exceptional
Wayne from United Kingdom
Couple
Stayed 1 night in February 2013

Great location”

Great location

Great location right in the heart of Dubai, with easy access to marina, mall of the emirates, burj, jumera, wild waddy and the madinat souk. Hotel staff were exceptionally helpful despite our arrival five hours early. With instance access to the mall of the emirates and easy transport connections, this hotel is perfect for both a quick business trip and a longer relaxi g stay in Dubai.

Reviewed March 05, 2013
9.0
Exceptional
Dongwoo from South Korea
Business traveler
Stayed 1 night in August 2012

Good location, excellent services, but small room”

Staff are really friendly

Location is excellent, because this hotel is directly connected to the Mall of Emirates. Value for money is also excellent, given that Kempinsky, another hotel connected to the Mall of Emirates, is far more expensive. The staff is really friendly: very rare in Dubai. Room is on the smaller side, and the water pressure of the shower is not good. However, overall, room condition is very good and very convenient. Swimming pool is small.

Reviewed August 07, 2012
10.0
Exceptional
Michael from Australia
Couple
Stayed 2 nights in September 2012

Nice hotel, reception just needs some improvement”

Friendly staff, great rooms, hearty breakfast

This is a great hotel. Staff are friendly and genuinely try hard. Now we did check in early after our flight arrived early and they did try hard to obtain a room for us. But it took 2 hours to get our bags to the room which was quite annoying! General Manager personally visited to apologise which was nice. The rooms are fantastic and view is sensational. Breakfast was busy but very good. There are two reception areas which just need better coordination but overall we were very happy with our stay, the hotel is very conveniently located next to the Mall of the Emirates which is a much better shopping centre than Dubai Mall.

Reviewed September 10, 2012
9.2
Exceptional
Nur from Singapore
Family with young children
Stayed 2 nights in December 2017

Great for shopaholics! ”

Prior to staying in Sheraton MOE, we stayed in 2 other hotels at a different location in Dubai. Gotta say that Sheraton was the best! It is conveniently located in MOE which houses many shops and eateries. Staff were friendly, breakfast was great and the view was awesome!!! We had the Burj Al Arab view. Highly recommended and would definitely stay here again if we were to come back to Dubai.

Reviewed July 21, 2018
10.0
Exceptional
Gary from Australia
Couple
Stayed 3 nights in July 2012

The place to stay in Dubai.”

Location and service.

july in dubai is so hot that it was great to stay in a hotel attached to the mall of the emirates. on our second day we didn't need to venture outside. the rooms are of a high standard and the service is exceptional. the location is central to all of dubai - you can catch the hop on hop off bus tour or metro from the hotel and there is a taxi rank full of taxis waiting to take you anywhere.

Reviewed July 17, 2012
9.7
Exceptional
Keng from Malaysia
Business traveler
Stayed 1 night in January 2016

Very Nice Mall Hotel”

Service, Location, Quality

This hotel is directly attached to the huge mall of Emirates. So in terms of shopping and transport it is very convenient. Check in was smooth and occurs on the 5th floor. The swimming pool and gym is on the top floor, being the 24th floor, it had a commanding view of dubai. The room is nice, not huge but efficiently designed with lots of cupboard and drawer space. It was a very comfortable room. Breakfast was simple, and what was served was tasty. For great breakfast go to the mall.

Reviewed February 02, 2016
10.0
Exceptional
Annamaria from Australia
Couple
Stayed 1 night in December 2012

Absolutely fabulous!!”

Great Shower, food, service

We had the best time in Dubai, and Pullmans was an excellent choice, ontop of Mall of the Emirates it#s a one stop shop, close to all other areas and cheap by cab. Service at Pullmans 10 star, warm curtious and would definately stay again. Wireless internet available in lobby for free, but a charge if you use in room, internet was free in lobby and great. Anyone travelling to Dubai won't go wrong here, our room was big and spacious great bathroom and everything you need.

Reviewed December 29, 2012
8.7
Excellent
Ashley from Australia
Couple
Stayed 3 nights in April 2012

Good location, good sized rooms, nice hotel”

modern, clean & spacious

we stayed at the pullman dubai mall of the emirates hotel for 3 nights on our way from australia to europe. we really enjoyed our stay so we booked in again for 3 nights on our way home from europe to australia. it is a very nice and modern hotel which adjoins an excellent shopping mall. also there is a train station just a short walk from the hotel. i would definatley recommend this hotel to anyone who is visiting dubai.

Reviewed May 03, 2012
9.0
Exceptional
Elissa from Australia
Solo traveler
Stayed 3 nights in March 2012

Beautiful Hotel that ticks all boxes”

Well appointed modern rooms, great breakfast, close to transport and shopping

Had a wonderful stay at the Pullman hotel. The rooms were clean, large and comfortable with kingsize beds. The hotel was quiet ensuring a pleasant restful nights sleep. Ensure when you book to include breakfast as the buffer breakfast was very good. It catered for all nationalities with plenty of quality variety and the coffee was good. The pools are located on the roof and are stunning. Staff are friendly and helpful. The bonus to staying in this hotel is the fact that it is attached to the Mall of Emirates. The mall is large without being too large and has great places to eat within it. Indoor snow skiing is available in the shopping centre also. Transport is good too. The hop on hop off tourist bus has a stop at the mall as well as the metro walkway is attached to the shopping mall also. Taxis are in abundance at the mall also. I would recommend the Pullman Hotel and would definitely stay again.

Reviewed March 22, 2012
9.0
Exceptional
Yong from Singapore
Business traveler
Stayed 1 night in November 2012

nice hotel with a mall nearby”

mall nearby

overall very satisfied with the stay. good service, nice rooms with good gym/swimming pool facilities and nice breakfast. and the best thing is this hotel is just beside the mall of emirates, one of the biggest mall in dubai. enjoyed my stay there..room is clean and comfortable. the only downside is that the internet in the room is not free of charge, need to pay. overall im very happy with my stay.

Reviewed November 28, 2012
9.3
Exceptional
Yong from Singapore
Group
Stayed 1 night in November 2012

nice hotel with a mall beside”

big mall nearby

overall very satisfied with the stay. good service, nice rooms with good gym/swimming pool facilities and nice breakfast. and the best thing is this hotel is just beside the mall of emirates, one of the biggest mall in dubai. enjoyed my stay there..room is clean and comfortable. the only downside is that the internet in the room is not free of charge, need to pay. overall im very happy with my stay.

Reviewed November 28, 2012
9.3
Exceptional
Yong from Singapore
Business traveler
Stayed 4 nights in November 2012

Nice hotel with a big mall beside”

good service, beside a big mall

overall very satisfied with the stay. good service, nice rooms with good gym/swimming pool facilities and nice breakfast. and the best thing is this hotel is just beside the mall of emirates, one of the biggest mall in dubai. enjoyed my stay there..room is clean and comfortable. the only downside is that the internet in the room is not free of charge, need to pay. overall im very happy with my stay.

Reviewed November 28, 2012
10.0
Exceptional
Alvin from United States
Family with teens
Stayed 3 nights in October 2012

Good Location & Good Service”

Nice room, nice location, nice service

The hotel is very conveniently located inside of Mall of Emirates. The staff is very friendly and helpful in providing our early check-in. The breakfast place is very nice with the view of Burj Al Arab and Downtown Dubai. Will come back again

Reviewed November 08, 2012
10.0
Exceptional
Natchanont from Thailand
Business traveler
Stayed 4 nights in September 2012

superb room with a nice view in a right location”

connected to the mall of emirates with an excellent service

the hotel is located in the right location, which is connected to the mall of emirates. you can see burj al arab and jumeriah beach hotel from the room. breakfast is a plus. since our flight is quite late, eventhough you check out from the hotel, you can use hotel spa for refreshing yourself before leaving to the airport. we would like to stay with them again, of course.

Reviewed September 23, 2012
9.0
Exceptional
Jan-Christian from Germany
Couple
Stayed 2 nights in May 2012

Fantastic staff, even better location”

Very friendly and helpful staff. Right next to the Mall of the Emirates. Spacious room. Very good price.

We stayed at the Pullman Hotel for 2 nights, and we will definitely look to stay there again next time. Direct access to the Mall of the Emirates straight from the hotel offering unbelievable shopping variety. The staff at the hotel was fantastic, very friendly and helpful. We were there 3 hours prior to check in, a room was not yet vacant for us, but the gentleman checking us in told us he would do what he could, and managed to get us a room an hour later. We didnt make use of any of the hotel facilities, but thats just because we wanted to cram in as much other stuff that we just didnt have the time. I can only recommend this hotel as you wont be dissappointed. So anyone who wants to do some shopping or be in the city center this is perfect.

Reviewed June 07, 2012
10.0
Exceptional
Jindrex from Philippines
Business traveler
Stayed 3 nights in July 2018

Exceptional”

The room was great, with an excellent view of the city. The hotel offers direct access to the mall of the Emirates. The location is also great as it is in the middle of the city, with easy access to different transportation mode to go around Dubai. The complimentary dinner was also fantastic.

Reviewed July 21, 2018
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Sheraton Mall of the Emirates Hotel, Dubai
|Excellent 8.8
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Experiences on Agoda. Because your room is just the beginning.

  • Exceptional location
  • Mall of the Emirates
  • Mall of the Emirates Metro Station is within 0.33 km