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Sheraton Manila Bay (Multiple-Use Hotel)
Sheraton Manila Bay (Multiple-Use Hotel)
Sheraton Manila Bay (Multiple-Use Hotel)
Sheraton Manila Bay (Multiple-Use Hotel)
Sheraton Manila Bay (Multiple-Use Hotel)
Sheraton Manila Bay (Multiple-Use Hotel)
Sheraton Manila Bay (Multiple-Use Hotel)

Removed from saved list

8.6

Excellent

3,483 reviews

3,483 reviews

Housekeeping50
Breakfast32
Swimming Pool12

The staff were very helpful and booking was a breeze.

Cathy
- May 2, 2022
See map

8.6

Excellent

Location rating score

Excellent location - 2.04 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Fabulous Laundry

50 m

Suburbia

100 m

Casino Filipino Malate Branch

180 m

Firma

230 m

Castro at Firma

230 m

Popular landmarks
Robinsons Place Manila

360 m

Rizal Park

1.3 km

Manila Ocean Park

1.5 km

National Museum

1.6 km

Fort Santiago

2.0 km

Closest landmarks
Kei.ko KTV Bar

150 m

My Adonai Gym

150 m

Hyatt Casino Parking

160 m

EUROTEL

210 m

Hyatt Hotel Parking

250 m

Sheraton Manila Bay (Multiple-Use Hotel)

M. Adriatico corner General Malvar Street, Malate, Malate, Manila, Philippines, 1004 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Malate part of Manila, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

Located in heart of Manila

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."

Facilities

Front desk [24-hour]

Airport transfer

Airport transfer

Valet parking

Fitness center

Swimming pool [outdoor]

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Manila every 1 minutes on Agoda.com
Value for money8.2
Distance to city center0. Km
Location rating8.6
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport7.5 km

Rooms available at Sheraton Manila Bay (Multiple-Use Hotel)

Excellent
Room comfort & quality

8.9

Executive, Larger Guest room, 1 King
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Deluxe Guest room, 1 King
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive, Larger Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Junior Suite, 1 Bedroom Suite, 1 King, Bay view
...
  • Room size: 51 m²/549 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Presidential Suite, 1 Bedroom Larger Suite, 1 King
...
  • Room size: 178 m²/1916 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Sheraton Suite, 1 Bedroom Suite, 1 King, Skyline view
...
  • Room size: 60 m²/646 ft²
  • Non-smoking
Enter dates to see prices
Executive Suite, 1 Bedroom Suite, 1 King, City view
...
  • Room size: 126 m²/1356 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Deluxe Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Sheraton Suite, 1 Bedroom Suites, 1 King
...
  • Room size: 60 m²/646 ft²
  • 1 queen bed
Enter dates to see prices
Executive Suite
...
  • Room size: 126 m²/1356 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Sheraton Manila Bay (Multiple-Use Hotel) have a hot tub?

A hot tub is one of the facilities available at Sheraton Manila Bay.

What time is check-in and check-out at Sheraton Manila Bay (Multiple-Use Hotel)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Manila Bay (Multiple-Use Hotel)?

Sheraton Manila Bay (Multiple-Use Hotel) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1150 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Sheraton Manila Bay (Multiple-Use Hotel) has a car park available for guests. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Manila Bay (Multiple-Use Hotel)?

Asian breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 1265.2 PHP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Manila Bay (Multiple-Use Hotel)?

Sheraton Manila Bay (Multiple-Use Hotel) features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Sheraton Manila Bay (Multiple-Use Hotel)?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Manila Bay (Multiple-Use Hotel). Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Sheraton Manila Bay (Multiple-Use Hotel)?

On-site venues and convenient event services make Sheraton Manila Bay (Multiple-Use Hotel) an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 70 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Manila Bay (Multiple-Use Hotel)?

Sheraton Manila Bay (Multiple-Use Hotel) does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Sheraton Manila Bay (Multiple-Use Hotel)?

The closest train, metro, or bus station is Quirino LRT Station, 800 m away from Sheraton Manila Bay (Multiple-Use Hotel).

What restaurants are nearby Sheraton Manila Bay (Multiple-Use Hotel)?

Sheraton Manila Bay (Multiple-Use Hotel) is located in Malate, famous for good restaurants such as Myabi, China Place and Mitsukoshi Cafe and Restaurant.

What popular shopping places are close to Sheraton Manila Bay (Multiple-Use Hotel)?

Sheraton Manila Bay (Multiple-Use Hotel) is located in Malate area which features shopping places such as SM Harrison, Harrison Plaza and Bahay Nakpil.

What are popular attractions near Sheraton Manila Bay (Multiple-Use Hotel)?

Sheraton Manila Bay (Multiple-Use Hotel) is located in Malate area, which is famous for attractions such as Manila Zoo, Roxas Boulevard and Malate District.

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Explore the neighborhood

What people love about Sheraton Manila Bay (Multiple-Use Hotel)

  • 10

    Exceptional
    Staff 

    "The staff were very helpful and booking was a breeze."

    Cathy

    |

    May 2, 2022

  • 10

    Exceptional

    "For me the best thing about this hotel is its rooms."

    Cathy

    |

    May 2, 2022

  • 10

    Exceptional
    Staff 

    "The staff were great and always accommodating in every way."

    Geoff

    |

    April 19, 2022

Overall rating:

8.6

Excellent
3,483 reviews
Cleanliness
9.0
Facilities
8.5
Location
8.6
Read all reviews >
What travelers say they love:
Kudos to the staff, very courteous and will go out of their ...
Gilbert from Philippines
Couple
More about Sheraton Manila Bay (Multiple-Use Hotel)

More about Sheraton Manila Bay (Multiple-Use Hotel)

Sheraton Manila Bay (Multiple-Use Hotel)

Take advantage of the many attractions Manila has to offer with a stay at Sheraton Manila Bay (Multiple-Use Hotel). Go beyond the touristy and get deeper into the offerings of Manila with a stay at Sheraton Manila Bay (Multiple-Use Hotel), located merely 2.5 km from Intramuros.
Sheraton Manila Bay (Multiple-Use Hotel) offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Manila.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. For lazy days and nights, in-room conveniences like room service let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at Sheraton Manila Bay (Multiple-Use Hotel) guarantee a comfortable stay for all travelers. Some rooms at Sheraton Manila Bay (Multiple-Use Hotel) are equipped with air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms. The hotel also offers mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
Sheraton Manila Bay (Multiple-Use Hotel) offers unique recreational opportunities for all guests. Finish your vacation days right by dropping in at the hot tub. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Pick up something memorable for yourself or those waiting for you back at home, at the shops.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

120 mentions

Housekeeping

78 mentions

Swimming Pool

40 mentions

Food & Dining

38 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Filipino
  • Japanese

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible concierge desk
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Mini golf course
  • On-site entertainment
  • Pool with view
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Clothes dryer
  • Desk
  • Free bottled water
  • In-room safe box
  • Non-smoking
  • Shower
  • Telephone
Food and dining
Restaurants on site

Pacific Lounge

  • Menu: Buffet, A-la-carte
Location
M. Adriatico corner General Malvar Street, Malate, Malate, Manila, Philippines, 1004
Excellent
Location

8.6

Airports

  • Ninoy Aquino International Airport (MNL)
    7.5 km 24 min drive
  • Subic Bay International Airport (SFS)
    79.5 km

Public transportation

  • Pedro Gil LRT Station
    570 m 9 min walk
  • Quirino LRT Station
    800 m 12 min walk

Hospital or clinic

  • Calpe Medical Services and Supplies
    430 m

Shopping

  • Robinsons Place Manila
    360 m 12 min walk

Convenience store

  • Ministop
    180 m 2 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Robinsons Place Manila
    360 m
  • Rizal Park
    1.3 km
  • Manila Ocean Park
    1.5 km
  • National Museum
    1.6 km
  • Fort Santiago
    2.0 km
  • San Agustin Church
    2.0 km
  • Casa Manila
    2.1 km
  • Manila Cathedral
    2.4 km
  • Intramuros
    2.5 km
  • Quiapo Church
    2.9 km

Nearby landmarks

  • Fabulous Laundry
    50 m
  • Suburbia
    100 m
  • Kei.ko KTV Bar
    150 m
  • My Adonai Gym
    150 m
  • Hyatt Casino Parking
    160 m
  • Casino Filipino Malate Branch
    180 m
  • EUROTEL
    210 m
  • Firma
    230 m
  • Castro at Firma
    230 m
  • Sanctuario Spa
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly not allowed at the property.
  • Maximum 2 children under 12 years old stay for free if using existing bed.
  • One child under 2 years old stays for free if using baby cot/crib.
  • For rooms with inclusion of buffet breakfast, maximum 2 children under 6 years old will receive breakfast free of charge.
  • The maximum number of extra beds permitted in a room is 1.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1150 PHP
  • Distance from city center0. Km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)1265.2 PHP

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors21
  • Number of restaurants1
  • Number of rooms 233
  • Room voltage220
  • Year property opened1997
  • Most recent renovation2011
Property announcements

Bed configuration is subject to availability.

All guestrooms at this property are non-smoking.

Late check-out is not available on December 24, 25 and 31, 2021.

Reviews of Sheraton Manila Bay (Multiple-Use Hotel) from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.0
Facilities8.5
Location8.6
Room comfort and quality8.9
Service8.9
Value for money8.2
High score for Manila
Rating
9+ Exceptional (1,042)
8-9 Excellent (583)
7-8 Very Good (527)
6-7 Good (134)
<6 Below Expectation (115)
Time of the year
Mar - May (513)
Jun - Aug (736)
Sep - Nov (582)
Dec - Feb (570)
All guests (3,279)
All room types
All languages

Show reviews that mention 

Showing 2,401 verified guest comments
12345
9.2
Exceptional
Restituto
Couple
Stayed 11 nights in October 2019

Sheraton Manila Bay is one of the best hotel I’ve checked in. ”

Sheraton Manila Bay is one of the best hotel in Manila. Location is great where you can see and experience the real everyday life of the city. Security is great . You feel secured once you step in to the hotel. Professional security staff always present keeping an eye to all. Check in is fast and easy. Pool staff are superb. Pacific Lounge is a place where you can enjoy most. Captains and the rest of the staff are kind, accommodating with a genuine smile making sure of the comfort of all guests. Rooms are spacious, clean and modern. Travelers should request rooms facing the Manila bay. You will be treated with the famous Manila bay sunset.

Reviewed November 02, 2019

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10.0
Exceptional
Mark from United States
Business traveler
Stayed 2 nights in April 2012

Nice luxury hotel in the middle of Malate”

High standard rooms, great staff, nice breakfast

After staying in a very rough provincial hotel (in Cagayan de Oro) for a few days, I took a day to recover at the Pan Pacific Hotel in Malate Manila. Most travellors don't like Malate (it can be very seedy, particularly near the hotel) but I like it, on the magnificient Manila Bay as it is and near the charming Remedios Circle (with bars and restaurants). I took an executive room, as the superior room I stayed in last time was not that great. The Executive room is not that large but quite luxurious with a lovely bathroom. The staff is very professional, breakfast nice, and the pool area lovely. If traffic weren't so bad its also a not that far from the airpot - my tip here is to go early morning or lunch time/early afternoon if possible to avoid the worst of Manila traffic jams.

Reviewed July 11, 2012

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9.6
Exceptional
James from United Kingdom
Family with young children
Junior Suite, 1 Bedroom Suite, 1 King, Bay view
Stayed 3 nights in January 2020

Great hotel but sad about new brand. ”

I’ve stayed at the Pan Pacific Manila many times over a good number of years and always loved the place. I was dismayed, however, to find out that it has recently become a Sheraton and has been rebranded as such. Aside from the branding, however, little has changed yet, although the prices seem to have gone up. Thankfully most of the great staff have been kept on - Sheraton would have been mad to get rid of them. The building remains the same, of course - for the time being, at least, although there are rumours of big changes to come. For now, though, I can still enjoy it almost as it used to be. I love a cold beer on the sunset terrace, watching the colours fade over Manila Bay.

Reviewed January 28, 2020

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10.0
Exceptional
kurt from United States
Couple
Stayed 1 night in December 2008

Pan Pacific--Manila Nights”

The first step into the gorgeous hotel was most impressive, from the greeting of the profesional staff at the door to the check-in process, i was amazed everything went so smoothly and executed with precision. I was impressed at the organization, and customer service first and foremost. The security made me feel VERY safe and i put my trust and safety in their hands with hestitation. Excellent Hotel.
The only thing i could find that didn't meet my expectations was the Margarita Glass was not ornamented enough for me, i was expecting a nice Margarita glass but instead was served the Margarita in a regular Jack and Coke glass...That's about all i could find wrong...

I was in Bataan and dropped into Manila, i didnt have a Hotel reservation so i went to the nearset internet cafe and booked a stay at Pan Pacific Manila Hotel. I stayed there once before in the past and decided I'd try it again. Well, i'm glad i did, the experiece was a good if not better than the first time. The beauty of the interior and exterior really drives home the comfort and peacefulness of a safe, relaxing environment inside the heart of a major metropolis city of the World. The rooms are spacious, clean and well decorated, and the immenties are user friendly. Try to get a room facing Manila bay, the sunsets are magnificient. The butler service is wonderful, with one touch of the phone, you have a well educated and mannered butler at your disposal. The breakfast on the 21st floor is amazing, overlooking the entire city of Manila as well as the bay. The entire staff was more than willing to make my stay at their place of work, feel like a place of luxury. I enjoyed every min of my stay. Oh, BTW, the huge bath tubs are relaxing, especially when a guy my size can fit in comfortably (6' 205 lbs) and have water flow over my entire body. I reccomend this stay to anyone that enjoys the good life!!!

Reviewed December 11, 2008

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9.3
Exceptional
Kau from Singapore
Business traveler
Stayed 1 night in February 2013

Good quality hotel with up to standard service”

Close promixity to Robinson Shopping Mall

hotel is not too far from airport, and is located centrally in malate area. it has up to 5 star level interior and luxury. rooms are spacious and nicely decorated. it's good that hotel provides free in room internet and wifi. the 360 degree top floor restaurant has very good view of the city and manila bay. a great place to have breakfast and meal. there are a few smaller snake house and coffee place adjacent to the ground floor lobby, offering convenient f&b at affordable prices. from there, one can access to a small casino on level 2.

Reviewed March 02, 2013

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8.3
Excellent
MANOLO from United States
Group
Stayed 2 nights in May 2012

Could be 5-star, except for...”

Friendly and attentive service, nice room

This gets a 4-star rating, and could easily achieve 5-stars with a few improvements. PLUS: The "Executive Room" (half price on Agoda) was a good value for Manila , and similar to rooms in higher-end hotels in Bangkok, etc. Great soaking tub (with TV), work desk, in room Wi-Fi, ironing board, hair dryer, etc. The hotel has a spacious and appealing lobby, small open-air pool and jacuzzi, rooftop lounge, fitness equipment and more. The hotel refers to "Butler Service," but it is not a typical assistant assigned specifically to your room or floor. Instead, it appears that they call most of their service staff "butlers," and they are trained to handle the needs of any guest. No matter what they are called, the staff was all pleasant, professional and attentive. Location: The Malate neighborhood is not easy to love. It is noisy, crowded and dirty. Immediately leaving the hotel you will likely be offered adult services and supplies. On the other hand, the hotel is one of the best locations for sight-seeing, as it is walking distance to the Bay, Intramuros, a shopping mall and many restaurants and nightclubs. MINUS: The service was inconsistent. Forgotten room cleaning, TV needed repair, key card programming error, etc. But with a little training, this could be remedied easily. I'd prefer CNN news instead of the unpopular Fox News channel for the featured USA network. COMPLAINT: This hotel implements "show-curity" (intrusive but ineffective security) - forcing paid guests to go though bomb-sniffing dogs, metal detectors and a groping - just to get inside the lobby! But like other Manila security, it is mostly for show. The dog is only there once in awhile; the guards mostly ignore the metal detector beeps; and they don't frisk most parts of your body. It is a useless and insulting practice that truly serves no purpose, so many higher-end hotels are replacing it with well-trained armed security guards that do not interfere unless there's troubl

Reviewed June 04, 2012

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10.0
Exceptional
Jeffrey from United States
Solo traveler
Stayed 6 nights in November 2016

Excellent Stay”

I stayed here for a week during my first visit to the Philippines. From the security guards, the front desk and even the restaurant employees, everyone was cheerful and always greeted you by your name. The breakfast buffet at the pacific lounge was very tasty and many options to choose from. I also had lunch and dinner there a couple days and I couldn't complain about that either. The view of Manila Bay from there as well as my room was priceless. This hotel is also so nice the Mayor and Miss Manila came for the Christmas tree lighting ceremony. The checkout was just as easy and I took the hotel taxi to the airport. They front desk also watched my bags while I took some last minute photos. As you can tell I enjoyed my stay here at Pan Pacific and I would definitely recommend this hotel to anyone traveling here.

Reviewed November 25, 2016

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10.0
Exceptional
Rebecca from New Zealand
Couple
Stayed 1 night in July 2012

Good location, pleasant rooms”

Excellent service

we got a good deal with agoda on this "5-star" hotel and enjoyed our stay. the room was equipped with all that you would expect - very comfortable bed, business desk, free wifi, large plasma tv, mini-bar, etc. lovely bathroom with nice fittings. room also had a great view of manila and the bay. enjoyed the extra bonuses of hand-made chocolates delivered to the room at night, well-priced room service and a 'personal concierge'. plenty of good restaurants in the area, and small range of cafes next to the hotel lobby. very good security in the hotel too....

Reviewed September 12, 2012

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9.7
Exceptional
Dan from Australia
Couple
Stayed 2 nights in January 2010

5 star all the way”

Everything. location, staff
a bit pricey but hey its worth the experience.

Wat can i say. We enjoyed our stay at Pan Pacific. As soon as we entered the lobby we knew it was going to be an excellent hotel. The room we stayed was the Pacific King Suite. A bit pricey but hey its worth the experience. We could see most of the Ermita/Malate area and also a view of Manila Bay. Close to shopping centres and restuarants.

Reviewed January 22, 2010

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9.7
Exceptional
Ferdinand from Philippines
Solo traveler
Stayed 2 nights in May 2013

Nicest staff ever!”

Very friendly and courteous staff

In all of the hotels I've been to in Metro Manila and perhaps the whole Philippines, Pan Pacific has the nicest staff. Everyone, and I mean all of the staff, was very polite. There was always someone to open the door for me almost every single time I enter or leave the lobby. They only missed one and that's very forgivable. In terms of the courtesy of opening doors, I'd score them the highest - this matters a lot to me. Also, almost every staff member we pass by the hotel would greet us. One thing I really appreciated was the personal thank you note of the housekeeping staff or the "butler." I think it was really thoughtful so they should keep it up. The amenities in the room and in the bathroom were also almost complete (I wish they had a shave though). I love the separate bathtub - one of the reasons why I chose this hotel during this trip. It was also not too far from the venue where I watched a concert and less expensive than the other 5-star hotels in the area. The hotel taxi/transport service was a nice touch but it was more than three times the usual cost if you'd take a regular taxi. The neighborhood didn't feel that pleasant. I seldom go to Malate/Ermita. The area always seemed a little dangerous to me. I know there are other luxury hotels around but security in the area is not that tight compared in Makati. Just when I thought I was about to end my trip without any incident, I had a little brush with danger. On my second night, I hailed a taxi to take me to the concert venue. I got to the taxi and the driver started talking nonsense so I realized he was under the influence. I really thought I was going to be robbed especially when we passed by a dark street. Moral of the story is be careful when calling taxis on your own. I don't blame the hotel for that. I'm just sharing my story to warn others. I'm still giving a perfect score for the hotel.

Reviewed May 28, 2013

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10.0
Exceptional
David from New Zealand
Business traveler
Stayed 1 night in July 2009

An Oasis in the City”

The Pan Pacific is well situated in the Malati area and near the harbour for walks and Robinsons shopping mall which has been upgraded. The Butler service is a feature which I appreciate . Personal attention is the main feature of the Butler service. The hotel security is execclent. The night time cview from the top floor is great not to forget the daytime view at breakfast time!
The environment immediately outside the hotel and street vendors can be a nuisance

The Pan Pacific is ideally situated and despite the traffic snarls that can occur in Manila it is a good driove along Roxas Boulevard from the airport. The Butlers are very welcoming and courteous. The breakfast buffet is one of the best I have experienced enhanced of course by the ambience of the top floor restaurant and its panoramic views of Manila Bay etc. The rooms are spacious and generous with facilities and quiet. The accessibilityb of the hotel to tourist attractions, shopping and exercise areas is a plus. Streety people outside the hotel can be a nuisance the moment one steps out the door.

Reviewed July 25, 2009

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10.0
Exceptional
kurt from United States
Business traveler
Stayed 2 nights in June 2010

Slice of Heaven in Hell”

Absolutely the best place to lay your head when you're in Manila. Spacious rooms, excellent Butler service, and near the Robinson mall is a huge plus. They staff is always on their best etiquette!
I have no words to comment in this block...I enjoy Pan Pacific every time I stay there.

This is my 5th time staying at Pan Pacific, although the price is a little on the high side, it's well worth the money spent. I've tried other hotels in the area and found i still end up at the Pan Pacific. Location, spacious rooms, wonderful service from every member makes me come back again and again. The buffet breakfast on the 21st floor is awesome, breath taking, the sights of Manila bay at 0630 is very refreshing. I will definately being staying there again.

Reviewed June 23, 2010

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9.0
Exceptional
Colin from United Kingdom
Solo traveler
Stayed 2 nights in August 2011

Great service and newly renovated rooms”

Conveniently located business hotel only 20 mins from airport

The superior rooms of this hotel have recently been renovated and my room, a no smoking with separate shower and bath on the 12th floor was excellent. Free in room wifi but as I found to my cost when my laptop expired, quite expensive to go online in their business centre. The gym on 7th floor is fairly basic with two treadmills. Another facility is available on the 6th floor which is shared with a local fitness club. Very crowded when I ventured in on a Tuesday evening. The small pool, also on 6th floor is somewhat small but adequate to cool off in. Restaurant on the top floor, where breakfast is served, offers great views over city and Manila bay.

Reviewed August 29, 2011

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9.7
Exceptional
Rory from United States
Business traveler
Stayed 7 nights in June 2015

Absolutely the BEST!”

The staff is absolutely top notch, all of them! The hotel is a genuinely friendly place to stay and like no other, you will feel welcome every minute and forget about the stress of the outside world..

I can't say enough about this hotel. I stayed in many hotels in Mindanao and the Manila area. This one makes you feel at "home" and after a day or two they can read your mind and deliver it to you before you even think about it. You always feel genuinely welcome whether you are in the lobby, room, poolside or dining. The complimentary breakfast is everything you could desire! I am far from "Rich"(Retired police) and on my budget I felt like a king staying at a friendly kings "Home away from Home" being served by the nicest people in Manila. If you want to eat cheap, other than the awesome breakfast, go get some "take-out" and eat it in your room. If you need a taxi have the hotel staff get you a safe one that uses a meter or use the hotels transportation. Worry free accommodations are difficult to find in Manila, if you don't know your way around. I was in the Philippines for a month and stayed at this place my last week and it was well worth it "peace of mind" and I thought I could never really relax until I stayed at the Pan Pacific! Oh, the free Wi-Fi is the fastest in town! FaceTime and Skype works great to keep in touch with family and friends back home. Anywhere else is hit and miss all day and night and is too slow when it is working. Absolutely no worries here, about anything! You won't regret it!

Reviewed July 03, 2015

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10.0
Exceptional
SURIA from Singapore
Solo traveler
Stayed 1 night in March 2014

PERFECT”

Location, staff and ambience

This is my I don't know I lost count stay in the hotel. This is because when I want to stay in Manila no other hotel comes close to the quality of service provided by the staff or by the comfort of the rooms at their disposal. Stunning views of the Manila bay and city skyline. Perfect for a relaxing stay or a night out partying. This will forever be my choice whenever I am in Manila. For they have not let me down.

Reviewed March 09, 2014

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9.3
Exceptional
Michael from United States
Business traveler
Stayed 2 nights in September 2014

Great Hotel - Love it.”

Location, Excellent Staff and Good Value

I really enjoy this hotel when staying in Manila Bay Area. Very nice rooms (nice size) and excellent staff. Usually, they give Free Upgrade on the Room as well (I like that!!). For the price, it's a good hotel to stay at. One of the nicest pools I've used as well, especially if you have children.

Reviewed December 21, 2014

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9.3
Exceptional
Tim from United States
Couple
Stayed 2 nights in July 2012

Our Favorite Hotel in Manila”

Service, Staff, Rooms, Location

we came to pan pacific manila in malate after some sleepless nights in makati, the financial district. we were immediately impressed with the pan pacific when we walked into the lobby; and were equally impressed with our rooms. we decided to extend our stay at least two more nights. having the robinson's mall only a few minutes walk from the hotel is a big plus; food, groceries, banking and more minutes from your front door.

Reviewed July 24, 2012

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9.7
Exceptional
MARCO from United States
Couple
Stayed 2 nights in September 2014

Another memorable stay at the Pan Pacific Manila”

Exemplary Service, Most comfortable bed and pillows, Pacific Lounge

This would be our third time staying at this hotel during the 3 times we have visited Manila for a vacation. We choose this area because it is close to many landmarks, airport, restaurants, a great mall, and of course, the nightlife. Although the main reason staying at Pan Pac Manila is the understated elegance of the hotel, the spacious rooms (stayed in the Pacific Room, this time), and most importantly, is the exemplary level of Filipino service provided by the hotel Staff, from the Security at the entrance, Front Desk (they all were present at the porte cochere upon my departure), Pacific Lounge and the ever present friendly Butlers. Pan Pac Manila again, surpassed my expectation, never disappoint, and we will return over, and over for a memorable stay. By the way, the most comfortable night sleep I have ever had, way more comfortable than Westin's Heavenly bed. A perfect way to end our vacation in the Philippines.

Reviewed October 06, 2014

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9.3
Exceptional
Patrick from Malaysia
Couple
Stayed 4 nights in April 2014

great hotel at a great location”

location, breakfast and comfort

Had a nice experience there, the main draw of this hotel is the good location,comfortable and clean room and the great breakfast menu. You have your breakfast on the 21st floor overlooking manila bay, good breakfast with equally good view. The hotel had some drawbacks though, the swimming pool is small and there is no lounge music at nite, such a pity when the Philippines are noted for the quality of their entertainers.

Reviewed April 15, 2014

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9.6
Exceptional
Jeremy from Australia
Solo traveler
Stayed 4 nights in March 2016

Great stay”

This is one of Manila's best hotels for business or leisure travel. I had a room overlooking Manila Bay (at a side angle), large room, very clean, great bathroom. The hotel also has a lovely pool area. Its top floor dining room is fantastic. The hotel is on Adriatico Street and you will get bothered by vendors as you walk along the street, but if you ignore them they won't persist.

Reviewed April 01, 2016

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