Sheraton Maui Resort & Spa

2605 Kaanapali Parkway, Kaanapali, Kaanapali (HI), United States, 96761 - See map
4-star Resort
Free Wi-Fi
7.7
Very good
/10
(165 reviews)See what guests said
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Sheraton Maui Resort & Spa

"Really nice for vacation, and it can provide launch box for someone who need to catch sunrise."

FANG C. - September 11, 2018

Ocean View  Sheraton Maui Resort & Spa
Swimming pool [outdoor] Sheraton Maui Resort & Spa
Swimming pool [outdoor] Sheraton Maui Resort & Spa
See all 60 photos
Wellness activities
Spa & Beauty
Workout and Leisure
Property highlightsRead all 165 reviews
Very good comfort
7.9 room quality and comfort
Very good cleanliness
7.4 rating for cleanliness
Very good facilities on premise
7.2 facilities on premise
Very good service
7.2 rating for service

Special thanks to Lacey with Pool Services for making the experience fun and memorable!

HILLARY | June 4, 2019

The views are spectacular and the staff goes above and beyond.

HILLARY | June 4, 2019

The location of this resort is fantastic.

HILLARY | June 4, 2019

  • Airport transfer

  • 130 meters to the beach

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

Value for money6.6
Location rating8.5

Rooms available at Sheraton Maui Resort & Spa

7.9
Very good
Room comfort & quality
Deluxe Oceanfront King, Larger Guest room, 1 King
Deluxe Oceanfront King, Larger Guest room, 1 King
...
  • Shower and bathtub
  • 1 double bed
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Deluxe Ocean View King, Larger Guest room, 1 King
Deluxe Ocean View King, Larger Guest room, 1 King
...
  • Shower and bathtub
  • 1 king bed
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Ali'i Suite, Presidential Suite, 1 King, Black Rock view
Ali'i Suite, Presidential Suite, 1 King, Black Rock view
...
  • Bathtub
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Deluxe Oceanfront Doubles, Larger Guest room, 2 Double
Deluxe Oceanfront Doubles, Larger Guest room, 2 Double
...
  • Bathtub
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Ocean Front Presidential Suite
Ocean Front Presidential Suite
...
  • Room size: 149 m²/1604 ft²
  • Shower
  • 1 king bed
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Ocean Front Doubles, Guest room, 2 Double, Oceanfront
Ocean Front Doubles, Guest room, 2 Double, Oceanfront
...
  • Bathtub
  • 2 double beds
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Resort View King, Guest room, 1 King, Resort view
Resort View King, Guest room, 1 King, Resort view
...
  • Bathtub
  • 1 king bed
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Ocean Front King, Guest room, 1 King, Oceanfront
Ocean Front King, Guest room, 1 King, Oceanfront
...
  • Bathtub
  • 1 king bed
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Deluxe Ocean View Doubles, Larger Guest room, 2 Double
Deluxe Ocean View Doubles, Larger Guest room, 2 Double
...
  • Bathtub
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Deluxe Ocean Front Suite
Deluxe Ocean Front Suite
...
  • Room size: 79 m²/850 ft²
  • Shower
  • 1 king bed & 1 sofa bed
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Frequently asked questions

Does Sheraton Maui Resort & Spa offer hand sanitizer?

Hand sanitizer is available at Sheraton Maui Resort & Spa.

Is there physical distancing on the premises?

Social distancing measures are enforced in common areas.

What time is check-in and check-out at Sheraton Maui Resort & Spa?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Maui Resort & Spa?

Sheraton Maui Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the Let us know what you need section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Sheraton Maui Resort & Spa also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Sheraton Maui Resort & Spa has a car park right on site for maximum convenience. Car parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Kaanapali (HI) with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Sheraton Maui Resort & Spa?

Sheraton Maui Resort & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Sheraton Maui Resort & Spa

  • 8.4
    Excellent
    Staff 

    "- it is in a stunning location and the staff were friendly."

    Frances

    |

    April 28, 2018

Property ranking|Compared to 127 Kaanapali (HI) properties
See all rankings
Room comfort score
7.9/10
Review score - United States
7.2/10
Location score
8.6/10
Value for money score
6.7/10
Better than
97
%
of Kaanapali (HI) properties
Better than
91
%
of Kaanapali (HI) properties
Better than
90
%
of Kaanapali (HI) properties
Better than
89
%
of Kaanapali (HI) properties
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Overall rating:
7.8
Very good
210 reviews
Cleanliness
7.4
Facilities
7.2
Location
8.5
Read all reviews >
What travelers say they love:
This was a return visit as we had enjoyed the place so much ...
Frances from United Kingdom
Couple
More about Sheraton Maui Resort & Spa

More about Sheraton Maui Resort & Spa

Ideal for fun and relaxation, Sheraton Maui Resort and Spa is located in the Kaanapali area of Maui Hawaii. From here, guests can enjoy easy access to all that the lively city has to offer. This modern hotel is in the vicinity of popular city attractions such as Black Rock, Whalers Village, Lamonts Gift & Sundry Shops.

At Sheraton Maui Resort and Spa, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage, Wi-Fi in public areas.

Step into one of 508 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, mirror, slippers, separate living room, internet access – wireless which can be found in some rooms. The hotel offers wonderful recreational facilities such as hot tub, fitness center, golf course (within 3 km), diving, spa to make your stay truly unforgettable. Enjoy unparalleled services and a truly prestigious address at the Sheraton Maui Resort and Spa.

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Most talked about facilities

Food & Dining
2 mentions
Swimming Pool
2 mentions
Breakfast
1 mention
Check in/Check Out
1 mention

What they offer

8.0
Very good

"The property is large and has many activities within."

Kurjanto

|

August 1, 2019

View all reviews
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Food and dining

Breakfast options

Continental

Restaurants on site

Teppan-Yaki Dan
Cuisine:Japanese
Menu:Buffet
ROCKsalt
Cuisine:American
Menu:Buffet
Cliff Dive Grill
Cuisine:American
Menu:Buffet
Mai Tai Bar
Cuisine:Local, Grill/BBQ
Dinner Under the Stars
Cuisine:Local
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Sheraton Maui Resort & Spa from real guests

Overall rating
7.8
Very good
From 210 reviews
8.9Location
8.0Cleanliness
8.0Room comfort and quality
Agoda Reviews (47)Booking.com Reviews (118)
Rating via Agoda7.4
/
10
Cleanliness7.4
Facilities7.2
Location8.5
Room comfort and quality7.9
Service7.2
Value for money6.6
High score for Kaanapali (HI)
Rating
9+ Exceptional (11)
8-9 Excellent (3)
7-8 Very Good (8)
6-7 Good (5)
<6 Below Expectation (9)
Time of the year
Mar - May (6)
Jun - Aug (10)
Sep - Nov (12)
Dec - Feb (8)
All guests (47)
All languages

Show reviews that mention 

Showing 36 verified guest comments
12
6.0
Moh from Malaysia
Family with teens
Double Room with Ocean View
Stayed 4 nights in December 2019

Nice”

Great place to relax

Reviewed March 26, 2020
8.0
Excellent
juhee from Australia
Solo traveler
Resort View Doubles, Guest room, 2 Double, Resort view
Stayed 4 nights in October 2019

Worth it”

Sign direction is not clear. However, it is price worth.

Reviewed November 02, 2019
8.0
Excellent
Kurjanto from Singapore
Couple
Resort View Doubles, Guest room, 2 Double, Resort view
Stayed 5 nights in July 2019

Beautiful Resort Hotel ”

We are pleasantly surprised to be upgraded to ocean view room upon checked in. The property is large and has many activities within. In addition, shuttle to outlets of Mauii and Whalers Village and Supermarket Safeway is complimentary to guests.

Reviewed August 01, 2019
9.6
Exceptional
HILLARY from United States
Family with teens
Resort View Doubles, Guest room, 2 Double, Resort view
Stayed 4 nights in May 2019

Exceptional”

The location of this resort is fantastic. The views are spectacular and the staff goes above and beyond. Special thanks to Lacey with Pool Services for making the experience fun and memorable!

Reviewed June 04, 2019
9.6
Exceptional
FANG from Taiwan
Family with teens
Stayed 3 nights in September 2018

Exceptional”

Really nice for vacation, and it can provide launch box for someone who need to catch sunrise.

Reviewed September 11, 2018
8.4
Excellent
James from United States
Solo traveler
Stayed 5 nights in September 2018

Excellent”

Need my $100 credit from Agoda that was promised when booked

Reviewed September 08, 2018
8.4
Excellent
Frances from United Kingdom
Couple
Stayed 7 nights in April 2018

Excellent”

This was a return visit as we had enjoyed the place so much before. Our visit was spoiled by the fact that upgrade work to the block we were staying in was,taking place and there was a lot of noise and dust during the day and early evening. Also the food we felt was overpriced for what it was. However - it is in a stunning location and the staff were friendly.

Reviewed April 28, 2018
4.0
Michael from Canada
Couple
Stayed 1 night in November 2016

Overpriced ”

Overrated

Reviewed November 23, 2016
7.3
Very good
Andras from Hungary
Family with young children
Stayed 2 nights in June 2014

Needs facelift”

location, garden, parking
Reviewed July 13, 2014
5.0
Ronaldo from United States
Couple
Stayed 1 night in July 2014

Check,in was a disaster! It took 45 minutes! ”

Location, beach and pool

Customer service was poor! Resort location was good. Overprize with no breakfast included!

Reviewed July 10, 2014
3.7
euisung from South Korea
Couple
Stayed 3 nights in June 2014

Not that good. many ants come out from coffeemaker”

Nothing but the beach

Not that clean but a little bit spacious compared to others in maui

Reviewed June 09, 2014
6.0
Mei from Malaysia
Group
Stayed 2 nights in July 2013

awesome”

centrally located, clean, easy access

great! easy access to various attractions by car. hotel has a great pool

Reviewed August 08, 2013
7.0
Very good
Wei-Chin from Taiwan
Family with teens
Stayed 3 nights in February 2013

Great location and beach with just average service”

location, beach,

sheraton has really good location and can easily see seaturtles. however, it is chain hotel and has too many rooms that the service is just ok. (actually we didn't be served at all. no one asked about our luggage or any other help after check-in)

Reviewed February 18, 2013
9.7
Exceptional
Thomas from Switzerland
Couple
Stayed 11 nights in January 2013

lovely hotel and service with a smile”

best features of the hotel

it was great and agoda was looking kindly for us. first they make a mistake with the confirmation but after this they do all theyr best for giving us a new hotel - and they give us a really nice hotel. we were very happy that they look forward for us and done theyr best. we would chose agoda again. thanks for all agoda.

Reviewed February 04, 2013
9.3
Exceptional
Boris from Russia
Couple
Stayed 6 nights in December 2012

Good location, lack of staff”

Good location, comfortable rooms, snorkeling at the site

Enjoyed the hotel - very good location, easy access to Lahaina's port, shops and restaurants. The Black Rock at the corner of the hotel's beach is an excellent place for snorkeling. Actually there is no need to go anywhere else to see turtles and fishes. Minuses: we spent a week on New Year and may be because of an extraordinary number of guests we felt the number of staff was insufficient – the services were not readily available. Also the restaurants at the hotel have no sufficient capacity for such a number of guests, so we had to dine outside.

Reviewed January 09, 2013
8.0
Excellent
KAH from Singapore
Couple
Stayed 2 nights in October 2012

Great hotel with good landscaping, good beach!”

You are guaranteed to see turtles at the beach just at the hotel; comfortable big rooms; good shuttle services to just about anywhere you want to go to!

We enjoyed our stay, it was easy to go around with the shuttle services provided by the hotel; cliff dive has quite good food (maybe we are hungry) but slow services yet demand for tips...:( we tried the assuages at the spa @ black rock, disappointing (im comparing to those massages I had in Asia countries..) we enjoyed the pool at Sheraton too!! At evening, there is live band as you swim around the 2 bars by the pool; very near to whalers village and the major restaurants; we went to over to Westin ocean villa (for kahekili beach) their pools are smaller, but they have an equally good atmosphere and a better breakfast restaurant scene than Sheraton! Think Sheraton should consider opening up another breakfast choice as there are long queue at the Starbucks kiosk every morning for some affordable breakfast, ( we ate at the Starbucks on the 2 days that we were there!

Reviewed October 24, 2012
7.3
Very good
Stefanee from Australia
Solo traveler
Stayed 4 nights in September 2012

Nice resort, good location with easy beach access”

Beach, pool, helpful hotel staff

Good hotel with lots of facilities. Nice and clean, helpful staff the only disappointing aspect was the food in the beach/poolside which wasn't particularly tasty and was overpriced for the quality of the food.

Reviewed October 06, 2012
7.0
Very good
Andrea from Switzerland
Couple
Stayed 10 nights in January 2014

Gutes Hotel aber hätte mehr erwartet”

grosses zimmer, schöne anlage, schöner Strand

Wir waren zehn Tage im Sheraton. Die Anlage ist sehr schön, die Zimmer auch. Für den Preis und diese Hotelkette hätte ich aber mehr erwartet. Das Badezimmer war zwar gross aber veraltet und es hatte fast keine Abstellfläche. Im Sheraton würde ich auch Annehmlichkeiten wie Hausschuhe oder Bademantel erwarten, gab es aber nicht. Das Zimmer war aber bequem mit 2 grossen Betten und einem Balkon. Es wurde auch immer sehr gut geputzt. Wir hatten allerdings Probleme mit dem Licht, es ging in der Nacht mehrmals von alleine an und wir mussten aufstehen um es wieder auszumachen. Wir mussten 4mal in 4 Tagen an den Front Desk bis ein Techniker kam aber auch danach war das Problem nicht gelöst. Dafür hat man uns 2 Nächte die Resorttaxe erlassen (insgesamt 60$) - etwas wenig dafür dass wir nächtelang im Schlaf gestört wurden. Die Anlage liegt direkt am schönen Kaanapali Beach, wo sich ein Hotel an das andere reiht. Das bedeutet aber auch, dass die Stadt Lahaina 10 Minuten mit dem Auto entfernt liegt. Deshalb fand ich es ein wenig abgelegen, aber es hat einen gratis Shuttlebus. 5 Minuten zu Fuss entfernt liegt das Whalers Village, eine Mall mit ein paar Restaurants. Wir hatten kein Frühstück im Preis inbegriffen, deshalb haben wir uns entweder selber im Zimmer Sandwiches gemacht oder etwas am Starbucks-Stand im Hotel geholt. Der ist aber auch sehr teuer (Kaffee 5-6$, Brötchen 4$). Es hat einige Tage geregnet, dann ist der Boden im Hotel jeweils sehr rutschig und die Treppen abgesperrt... Gut ist, dass das Wifi im Zimmer gratis ist. Auch das Fitnesscenter ist gut ausgerüstet. Tipp: Touren und Surfkurse in Lahaina buchen, ist viel billiger. Achtung: das Taxi vom Flughafen zum Hotel kostet 90$! Vom Hotel zum Flughafen hat es einen Shuttle, der kostete uns zu zweit aber auch fast 70$.

Reviewed February 05, 2014
7.2
Very good
Chikako from Japan
Couple
Stayed 2 nights in September 2018

ビーチが素晴らしい”

ホテルはそれなりにキレイですが、経年劣化は否めないです。 ホテルの前のビーチでシュノーケルしたところ、カメやたくさんの魚が見れました。 無料のシュノーケルやダイビングのビギナー向けクラスがある、とHPに書いてありましたが、人が集まらないと開催しないらしく、実質は週末のみの開催と言われました。 シャトルバスがとても便利でした。

Reviewed September 19, 2018
5.2
Soyoung from South Korea
Couple
Double Room with Ocean View
Stayed 2 nights in November 2019

괜찮았어요 ”

나쁘지않았어요 앞에 블랙락 비치도 좋았습니다.

Reviewed February 14, 2020
12
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|Very good 7.4
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  • Excellent location
  • Ka'Anapali Beach
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