Good location hotel ”

On 16 April we stayed on 17th floor, the room was good size and very pleasant, we are happy with it. On 8,9., 10 April we stayed on 8th floor, the room was very small and shabby. We were not happy with the room we stayed.

Spacious room”

The hotel is big and just next to train station. The location is very convenient when you get out from the correct exit. The room was spacious compared to the usual Japanese style hotels. The furniture looked a bit old. We booked a standard twin room which included an armchair and a sofa next to the window, and also a long bench for luggage and stuff. There were plenty of space to open the luggage. There were some snacks and drinks in the room for us to purchase, but they were covered in dust. We didn't use any. The shower gel and shampoo were products of PRC unexpectedly. The bed was comfortable with two pillows of different thicknesses.

Extremely convenient”

Staff at check in counter could smile. They looked flustered and reluctant. Otherwise hotel was great. Very convenient, near metro stn, cafes, mac’s and a supermarket. Was given a fruit flan for my husband’s birthday, extremely nice gesture. Room was immaculate. A lot of amenities and a handy phone provided. And we slept on the MOST comfortable bed ever! Nice way to end our trip after getting caught up by the typhoon.

Exceptional”

Plus points: . Airport shuttle bus right in front of the hotel. Great location with lots of eating places and shopping. Hotel on top of train station, very convenient. Staff can speak English and are very helpful. Minus point: All the lifts serve all the levels, making it very slow especially when stay at high floor.

Best Hotel”

Will recommend this Hotel with superb Service, nice breakfast. Staff are so well trained and good place for storage after checking out. The Airport Limousine is just right beside this hotel and was Great

Easy access from and to the airport”

Booked one night stay at the hotel because I want to take airport shuttle bus to KIX and fortunately there is airport shuttle service from the hotel (the hotel is adjacent to Osaka Uehommachi station) and i really like the surroundings. It is near Kintetsu Tower (i can see it from my room) and there’s also bus to Abeno Harukas (the tallest building and the biggest shopping complex in Osaka). Definitely will comeback next time

Nice but not worth the money”

Nice hotel, good location but overly expensive for small room. We were expecting this to be our best hotel and a special treat so a bit disappointed. I would not stay there again.

Good location ”

Breakfast is good, WiFi in the room was extremely poor during our five days stay.

Felt horribly cheated”

We felt utterly cheated at this property as the photos of the room were wrong. It seems like the photos shown are only for the highest price categories. I would have easily booked and paid 1-2 higher categories had I know the photos are wrong. The room is ...disgusting. Old and aged. Rust at the walls of the bathroom. I could go on and on. But what’s the point. The western breakfast buffet is at best a cheap 3 star hotel level. The Japanese breakfast was good however. Location of the hotel is good - directly connected to multiple train and subway lines. All that said, I feel this is not even a “real Sheraton” but some joint venture with what is called Miyako hotel. Some local chain. I will surely never book a single hotel from them again. Their photos are misleading. Such a crappy place. Can’t recommend to come here. Unless you book the highest category. That said ...we did pay over $300/night. There are AirBNB places in Japan I have been to with better quality and a third of the price.

Very satisfied ”

The best thing I love about this hotel is that it is just beside the Kintetsu train station, as it is just one train ride away from Kobe and Nara, no transfers needed. So it’s great for exploring other places instead of just being stuck in the Namba area. Secondly it’s great that the airport limousine bus stops right outside the hotel. So convenient specially if you got heavy luggages. There’s a family mart, bakeries, coffee shop, supermarket, restaurants beside the hotel. Uniqlo and Muji are also behind the hotel. Don Quixote is walking distance from the hotel. Hotel room is clean, no complaints. Although the booking I got was without breakfast, and their breakfast is quite expensive. Although their rates are very reasonable, it’s cheaper than my original booking with Ibis Styles which is only a 3 star, while Sheraton is 4-5 stars, so i changed my booking to Sheraton. Overall I’m a satisfied customer. Will definitely stay here again next time.

Excellent”

Nice location! Strategically located especially for travelers who want to shop and stay late before going back to Kansai Airport. The Kansai Limousine Bus pick up/drop off point is just right outside the hotel!

Good Hotel, Good Breakfast and Good Location ”

We like this hotel. The price is reasonable although the room is small with low ceiling. To our surprise, the breakfast is good and the best among the hotels we stayed during our trip this time. However, when we entered the room, we noticed that we were given a lower category of room based on the photos in the websites and our booking confirmation. We then went to inform the receptionist and they changed our room to a higher category which is what we paid for. Do take note of this. The photos of the rooms look exactly as advertised. This hotel is linked to a train which makes it quite convenient to travel around. We will stay here again.

Convenient near main train station”

Convenient near main train station. Airport shuttle goes direct to hotel. Very efficient check in and out process. Staff is helpful to receive my parcels on behalf. Staff also helped me to apply for hotel membership card. Happy to come back to stay again

Dated facilities...Awesome location.”

Take the bus from Kansai Airport to Uehommachi Station and the bus drops you off in front of the Sheraton. Very convenient. Rooms are large considering and the hotel hasn't been updated in years...but overall very clean.

Short stay in Osaka”

Great location in Osaka, the Sheraton is ideal for a short break and well located to explore the city. the high quality you would expect from a Japanese hotel is all here but at a much lower price that you would pay in Tokyo. will stay here next time we come.

性價比超高的酒店”

Very nice hotel, good location with the big shopping mall next to the hotel. Very convenient for shopping and eating. Hotel room is large and the ventilation is good. Overall is excellent and I would highly recommend others to live there especially on the first day of arrival as there is a big advantage is that a Airport Shuttle bus station is in front the hotel, for which is suitable for the family with heavy luggages.

It's a Sheraton Standard”

It was a wonderful luxurious stay although 1 night only for the ending our holiday in Japan. It's integrated with the train station and there is an airport bus stop in front of the hotel with an assistant to help. Lots of restaurants around the hotel, incl mall. International branded restaurant is in front of the hotel. Room is outstanding and spacious, Service is great.

Good value of money”

Room was clean, despite 2 light bulbs were not working so that the room was quite dim. They offer 1000 yen for the car park per stay, which is quite cheap given it's big and busy city. Train station as well as convenient shops and malls are just around the corner. Staff was very nice and helpful. A very comfortable stay.

Considerably convenient location, relatively old”

It's a safe and economic choice of hotel in Osaka. The SPG brand is guaranteed, but sometimes it cannot fix all the problems the old Osaka Sheraton hotel has. Pros: considerably good location, near Namba area which is the most popular tourist destination in Osaka. Both Osaka subway and Kintetsu can easily connect to Namba station within 5 min, which is walkable distance. Just taking the elevator down to underground from the hotel, Kintetsu train station is right on B2 floor. Cons: Osaka Sheraton Hotel has all the old grandeur, which can noticed from the classic elegant lobby. Staff are all very hospitable. Sadly the hospitality couldn't save the old rooms. As long as you don't have too high expectation for the hardwares, such as wall papers, closets, Japanese style toilet and the A.C., the rooms could reach above the standards: very clean and the much bigger room than the most hotel rooms in Osaka. Sheraton Osaka is a very good choice for its price and location.

nice stay ”

it is really a good hotel for family and a good hotel for travelers who go to universal studio. the hotel is just next to the train station which makes easy access to different parts of osaka. two shopping centers and many restaurant around .